589 Escalation Jobs - Page 11

Job Description Job Title: PRODUCTION AGENT L1 City: Chennai State/Province: Tamil Nadu Posting Start Date: 1/27/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-chan...

Job Description Job Title: Recruiter L3 City: Bengaluru, Chennai, Hyderabad, Kochi, Kolkata, New Delhi State/Province: Delhi, Karnataka, Kerala, Tamil Nadu, Telangana, West Bengal Posting Start Date: 1/27/26 Job Description: Job Description Role Purpose The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process. ͏ Do 1. Hire the required talent from the different sourcing channels Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc. As per the talent re...

AB Housing Finance Limited Area Credit Manager Location: Chennai - Sai Sagar, Tamil Nadu Job Purpose The purpose of this job is to execute risk and credit operations on assigned transactions in alignment with established frameworks and processes, ensuring effective and efficient loan underwriting across ABHFL service offerings for sound portfolio quality management. This role is expected to take approval decisions as per approval matrix after due creditworthiness and risk assessment ensuring process adherence, and coordinate with Sales, Operations and Technical team colleagues to ensure robust risk management operations. Job Context & Major Challenges Job Context/Job Challenges: Key Aspects:...

The Senior Manager of Mainframe Services plays a critical leadership role in managing Mainframe infrastructure across on-premises data centers. This role ensures the delivery of Mainframe Infrastructure Services and drive platform modernization & optimization initiatives as well as Innovation and Automation. The Senior Manager oversees both third-party and internally managed IT infrastructure to meet the enterprise’s operational and strategic needs. Key Responsibilities: Mainframe Engineering Lead the design, deployment, and lifecycle management of Mainframe Infrastructure installed in Colo datacenters. Ensure Mainframe infrastructure solutions are optimized, secure, and aligned with busines...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

Sales Manager 1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) The purpose of this job is: To deliver on area/ local strategy for the Unsecured Business segment in terms of target segments, strengthening existing relationships and setting up new channels for market penetration, and work towards achievement of sales targets and operational plans. To proactively address customer/ DSA issues and escalate cases (e.g. fraud alerts, customer complaints or exception handling) as required for smooth operations; work on removal of bottlenecks for the achievement of targets for Unsecured Business segment at the area/ local level To grow the penetration of...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

Job Description The Technical Support Engineer you are responsible for providing timely and accurate technical assistance to Oracle Cloud customers through live chat. This role involves troubleshooting and resolving technical issues related to Oracle Cloud Infrastructure (OCI) services, ensuring seamless customer experience, and maintaining high satisfaction levels. The engineer will work closely with internal teams to resolve escalations and contribute to knowledge sharing within the support organization. Responsibilities : Technical Cloud Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical iss...

Join our Team Role Overview The Senior Solution Architect for Event Management is a strategic leadership role responsible for defining the future-state architecture, driving innovation, and ensuring the operational excellence of the fault management platform. This role transcends daily support to focus on architectural governance, platform evolution, and the integration of AI/ML for predictive operations. You will act as the ultimate technical authority, shaping strategy, mentoring colleagues, and ensuring the platform delivers transformative business value in a large-scale, multi-vendor telecom environment. Key Responsibilities Define and own the end-to-end architectural roadmap for the Eve...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

Join our Team Role Overview The Senior Solution Architect for Event Management is a strategic leadership role responsible for defining the future-state architecture, driving innovation, and ensuring the operational excellence of the fault management platform. This role transcends daily support to focus on architectural governance, platform evolution, and the integration of AI/ML for predictive operations. You will act as the ultimate technical authority, shaping strategy, mentoring colleagues, and ensuring the platform delivers transformative business value in a large-scale, multi-vendor telecom environment. Key Responsibilities Define and own the end-to-end architectural roadmap for the Eve...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

A Snapshot of Your Day The Service Sales Manager is responsible for leading and managing the regional Services client Managers team in India to achieve year-over-year bookings growth, and development of the selling organization.This position reports to the Head of Service Sales – Asia Pacific for the services compression Business and it includes the tasks as described hereunder. We are looking for a self-motivated, dynamic, customer-focused leader dedicated to achieving our goals of meeting financial targets, operational excellence, customer satisfaction, employee retention, and growth. How You’ll Make An Impact In coordination with the country heads, Business Development Managers, SV strate...

Job Description Manage end-to-end supply chain requirements for Emerging Markets (MENA, LATAM, CIS,SEA) across Trade, Tender, and Special Import channels, ensuring efficient product availability and market responsiveness. As a demand planner, drive daily coordination with manufacturing sites in the US and India to align production priorities with market demand, supporting agile and effective supply planning. Collaborate with cross-functional teams including Project Management, Artwork, and Procurement to ensure the timely launch of newly registered products in line with commercial timelines. Collect and analyze demand forecasts from regional business teams, maintaining accurate visibility in...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity. Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications. Key Responsibilities Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, bu...

Monthly P & L and Balance Sheet Produce monthly P & L including commentary on all material variances Prepare and process month end journals/reclassifications Upload and submission of the monthly Hyperion management accounts Ability to analyze accounts and understand activity within the month Perform reconciliations from the general ledger to the management accounts Assist in the preparation of additional information required by Client under quarterly reporting requirements Ensure classification of assets and liabilities complies with Client accounting guidelines Maintain the fixed asset register – additions, disposals and depreciation Analysis of the Balance Sheet position and explanation of...

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 42684 Job Description Business Title Global Job Title Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level Reporting to Size of team reporting in and type Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry, order management activities, managing Salesforce Admin process & activities (India & EMEA), India SFA & DMS Project & preparing BRD's, documentation (SOP's). Candidate will be responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and ...

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 42685 Job Description Business Title Global Job Title Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level Reporting to Size of team reporting in and type Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry, order management activities, managing Salesforce Admin process & activities (India & EMEA), India SFA & DMS Project & preparing BRD's, documentation (SOP's). Candidate will be responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and ...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...