Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Manager – Finance Business Partner, MWP (Mastercard Wholesale Program) Overview This high-profile role will partner with the B2B Travel and Business Platforms teams to drive the business forward, win new deals, and fuel growth in Corporate Solutions. This role will include deal structuring and negotiation, P&L management, business case & decision support, FP&A, and ad-hoc analytics. Role Build robust deal models for B2B travel and business platforms, building compelling proposals for future clients while maximizing Mastercard profitability. Present deal models to business partners, finance leaders, and external clients and support business case for approvals. Create financial plans, forecasts, and manage variance analysis process. Partner with business management to achieve financial results, highlighting risks & opportunities and provide sound recommendations to achieve targets. Maintain and produce regular reporting to update management on financial and business performance. Align with regional finance teams on budget, financial forecasts, variance analysis, and risks/opportunities for B2B Travel. Work with Tax, Legal, Controllership and other functions as needed to appropriately structure and account for new customer propositions. Build and maintain close relationships with business partners to provide financial/business case support & inform decision making. Develop, track, and analyse key business performance metrics and share insights with business partners and senior leaders. Support senior level reviews (e.g. board decks, monthly CEO/CFO update, monthly business reviews, etc.) with performance tracking, key insights & outlooks, and ad-hoc analytics, presented in a clear and compelling manner. Support effective cost management and drive financial discipline. Analyse client-level actual and forecasted revenue trends to identify opportunities and risks and incorporate those findings into the forecast. Ensure a sound, well-controlled financial environment. All About You Previous experience in deal management/structuring highly desirable Advanced modelling and analytical skills (both quantitative and qualitative) Excellent project management, follow up and organizational skills Proactive, with the ability to identify issues before they develop into problems; resolving issues directly or through escalation to appropriate partners Strong sense of ownership and able to deliver results within tight deadlines Adept at building relationships with a broad set of colleagues Able to work on numerous projects/workstreams simultaneously Strong verbal and written communication skills Intellectually curious and driven to find and share the story behind the numbers Operates with urgency, demonstrates exceptional time management Adept at distilling complex information and deal models into crisp and concise communications for internal management or external client review Executive presence, ability to influence others, stands up for what's right in the face of business pressure while searching for paths towards agreement Comfortable interacting with all levels of management Bachelor’s Degree in finance or accounting; (MBA/ACCA/ACA/CFA/CIMA preferred) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. R-250771 Show more Show less

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and you’ll have the opportunity to feedback, suggesting ways we can improve to avoid any customer issues from happening again. You may even have the chance to work with some of our Clients and help in some of our exciting projects! In this role you will work 5 days per week. So if you love delivering exceptional customer service and collaborating with professional co-workers, we would love to receive your application today! Our Successful Candidate This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. We require a high school diploma or equivalent level qualifications as a minimum. Bachelor's Degree, or equivalent work experience is preferred. Experience training, teaching, or coaching is desired. Time management skills and the ability to prioritize and multitask is necessary. Primary Responsibilities Program and Client Service Follow through with incidents, reports, and projects Receive and respond to client queries Ensure candidate results are sent to clients in accordance with KPIs Act as an escalation point for service related issues Promote client programs and products Identify opportunities for improvement and efficiencies. Call Center Support Respond and resolve customer queries Input accurate customer information into the database Provide performance feedback as required Education And Experience Minimum High School Diploma or Equivalent Bachelor’s Degree preferred or equivalent work experience Experience training, teaching, or coaching 3+ years customer service experience preferred Skills, Knowledge, And Abilities Excellent oral and written communication skills Familiar with various training tools and models; understanding of learning styles preferred Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.) Effective problem-solving skills Conflict management skills Strong organization skills Interpersonal savvy and ability to influence and relate to others Time management skills Ability to deal with ambiguity and overcome objections Quickly and effectively adapt to changes Must be patient, positive, and professional Strong customer service skills Coaching skills preferred Strong attention to detail Ability to set and meet goals 1142652 Job: Customer Success Job Family: CUSTOMER SERVICE Organization: Assessment & Qualifications Schedule: FULL_TIME Req ID: 20056 Show more Show less

The Team Lead – Background Verification & Medicals is accountable for managing a team responsible for executing high-quality, compliant, and timely background verification and pre-employment medical clearance processes. This includes overseeing vendor partnerships, ensuring data integrity, mitigating risk, and driving performance against defined SLAs. The role requires strong governance, leadership, and operational discipline across high-volume, business-critical workflows. Roles & Responsibility Team Management Lead and manage a team delivering background verification and medical clearance services across business units. Drive SLA adherence, quality outcomes, and timely issue resolution through effective supervision and coordination. Develop team capabilities through training, coaching, and performance reviews. Background Verification Management Oversee the execution of background checks (employment, education, criminal, ID, etc.) via third-party vendors. Ensure accurate documentation, appropriate escalation, and closure of adverse or incomplete checks. Maintain thorough audit trails, escalate unresolved issues, and provide subject matter guidance to internal teams. Pre-employment Medical Clearance Manage the end-of-the-end process of booking medical assessments with approved codes provided by occupational health providers (e.g., IMA). Track medical completion status, manage escalations, and resolve exceptions in collaboration with TAS Lead Ensure all medical clearance protocols are met before candidate mobilization. Vendor Engagement Serve as the primary point of contact for TA Service Lead, HRBPs, Compliance, and external vendors. Conduct regular performance reviews with vendors to ensure SLA, quality, and compliance outcomes. Provide risk alerts and insights based on trends in adverse findings or delays. Reporting & Audit Preparedness Maintain real-time dashboards, trackers, and process documentation. Support internal and external audits through complete, accurate, and easily accessible records. Drive process improvements and contribute to automation and compliance initiatives. Skills & Experience 13-15 years of experience in HR Domain, preferably in a fast-paced environment. In-depth knowledge of recruitment best practices managing, compliance, with at least 2–3 years in a leadership role. Deep knowledge of verification practices, risk controls, audit standards, and third-party vendor management. Proven ability to handle escalations, adverse findings, and complex case resolution with minimal oversight. Proficiency in systems such as Workday, HireRight, DocuSign, ServiceNow, Excel/Power BI, and vendor platforms. Excellent communication, stakeholder management, and decision-making skills. Preferred Qualifications Postgraduate in Human Resources, Operations, or a related field. Experience working in global capability centers or shared services environments. Familiarity with applicant tracking systems (ATS) and recruitment tools to streamline processes and enhance efficiency. Our Contribution to greater common good – Our Sustainability Programs Sustainability considerations are deeply embedded in the way we run our business. We have put climate change and the low-carbon transition at the heart of our business strategy. We are decarbonising our assets, helping our customers decarbonise by developing new products and technologies, and growing in materials essential for the energy transition. Our sustainability framework focuses on the 2 lead goals responsible consumption and production (SDG 12) and decent work and economic growth Our business operations also contribute to 8 supporting SDGs Climate Change - Our strategy and approach to climate change are supported by strong governance, and we are building our processes and capabilities to enable us to reach net zero emissions by 2050. Talent, Diversity, Inclusions – Everyday Respect and Pay Equity are our focus areas. Only safe, respectful, and inclusive workplace can ensure happiness Human Rights - Freedom from slavery is a human right and we incorporate our work on preventing and addressing any involvement in modern slavery into our broader human rights programme . Know More About Us Website – https //www.riotinto.com/en ; LinkedIn – https //www.linkedin.com/company/rio-tinto/ ; Instagram – https //www.instagram.com/lifeatriotinto/ About Rio Tinto Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs – striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can’t do it on our own, so we’re focused on creating partnerships to solve problems, create win-win situations and meet opportunities. Every Voice Matters At Rio Tinto, we particularly welcome and encourage applications from Indigenous Peoples, women, the LGBTQIA+ community, mature workers, people with disabilities and people from different cultural backgrounds. We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. Show more Show less

Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Associate's Degree Travel Percentage 0% About The Team This will be a part of operations team What You Will Be Doing Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers Ensures adequate phone coverage including making decisions regarding scheduling changes Acts as an escalation point for resolving the most difficult customer issues Evaluates the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement Communicates with clients, vendors and other departments to ensure quality service delivery and customer satisfaction Serves as an escalation point for resolving the most difficult customer issues Responsible for performance appraisals, disciplinary actions, hiring/interviewing, promotions and salary changes Provides coaching and mentoring to contact center supervisors and team leads and occasionally to customer service representatives Approves and implements streamlining opportunities and process improvements Coordinates customer service activities with other internal functions Tracks and reports contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc May serve as a backup to more senior customer service management in their absence Other related duties assigned as needed High school diploma or GED. Associate’s or Bachelor’s degree or the equivalent combination of education, training, or work experience is preferable. What You Bring Considerable knowledge of the company’s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality products and services to FIS internal and external customers Ability to lead and manage large teams effectively Working knowledge of workforce management practices and tools, e.g., scheduling software, quality monitoring software Demonstrated problem-solving and decision-making skills Demonstrated analytic and root cause analysis skills for process improvement initiatives Demonstrates effective people skills and sensitivities when dealing with others General skill in the use of MS Office and other standard software applications required to perform the job duties Ability to work both independently and in a team environment What We Offer You Working in an international company, alongside international colleagues Being a part of an innovative and entrepreneurial environment of a growing department and team. Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories) Development opportunities by using the company's on-line training database and LinkedIn Learning. Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees) Opportunity to get involved in social projects and local initiatives A broad range of professional education and personal development opportunities A work environment built on collaboration and respect Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass Show more Show less

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Responsibilities People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Pre-Sales Support Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate. Identifies opportunities for expansion of existing work or new opportunities based on existing customer relationships. Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team. Technical Delivery Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography. Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed. Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks. Uses technical leadership skills, consulting services delivery expertise, and cross-industry solutions acumen to work directly with customers and account teams dedicated to achieving successful customer outcomes. Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). May serve as an executive sponsor for strategic projects. Invests time nurturing relationships with customers to understand their business needs/goals and helps drive successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction. Supports delivery leads and guides their team on managing escalations. Proactively reports/anticipates issues, analyzes situations and leads the process of resolving complex issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers. Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Leads the development and maintenance of engagement with customers and partners and ensures a quality customer/partner experience. Intellectual Property Management Ensures readiness of team and knowledge sharing in alignment with business needs. Encourages their team in reusing, creating, and sharing delivery intellectual property (IP). Promotes the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales. Business Development Sponsors initiatives to develop business, drive awareness, and support internal teams. Encourages appropriate risk-taking in supporting the landing of new offerings. Readiness Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with World Wide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies. Operational Excellence Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drives operational excellence, and endorses skills through established processes (e.g., One Profile). Creates business value across area and shares best practices/initiatives when applicable. Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals). Change Management Communicates the business strategy and how the strategy is aligned with the team's work. Participates in discussions on organizational change information/initiatives as applicable. Other Embody our culture and values Qualifications Required/Minimum Qualifications Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 6+ years leadership experience in relevant area of business OR equivalent experience. 4+ years customer facing experience or client delivery experience. 3+ years team leadership or people management experience, with or without direct reports. Additional Or Preferred Qualifications 12+ years leadership experience in relevant area of business. 8+ years customer facing experience or client delivery experience. 8+ years people management experience. Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

About Innocap Innocap is the world’s leading firm of managed account platform services. With over US$85 billion in assets under management, over 450 employees and offices in five countries, we are shaping the future of alternative investments for institutional owners and allocators. Our mission is to revolutionize the asset management industry and to provide customized expert services and an exceptional client experience. We are seeking forward-thinking individuals to join us on our exciting journey. Innocap’s success is built on the diversity of our people and the strength of their ambitions. We empower our teams and foster a culture of inclusivity, collaboration, innovation, and growth. At Innocap, you'll have the opportunity to enhance your career, work on exciting projects, and make a real impact. About The Role The Platform Operations team, with members located in Canada, the US, Ireland, Poland, and India, performs critical functions on Innocap’s dedicated managed account platforms (“DMAs”). The team's primary responsibilities include performing complex funds reconciliations, margins & OTC collateral management as well as OTC derivatives settlement. The Platform Operations Department is currently looking for a manager to join its team and support the platform growth. The candidate will have the unique opportunity to work closely with hedge fund asset managers, clearing and OTC counterparties, and administrators. The Manager in Platform Operations has the following main responsibilities: Team Handling is a must. Responsible for providing guidance, coaching, and training to other team members. Monitor cash and margin balances in accordance with margin rules established with each client. Diligently perform all OTC collateral management activities. Review and investigate position reconciliation and liaise with counterparties, asset managers and administrators to resolve any discrepancy. Instruct, review, and approve cash movement and OTC settlements. Actively participate in platform and funds launches & liquidations. Serve as escalation point for resolving more complex issues and handling client requests. Collaborate and possibly lead/manage project work to support internal and external needs. Primary Qualifications & Skills Desired seniority level: Senior-level (minimum12-15 years of relevant experience in Operations, Middle-Office or related fields). Advanced understanding of the financial markets, instruments and key processes. Advanced knowledge of financial products, such as equity, fixed income, foreign exchange, listed derivatives, and OTC derivatives. Extensive experience with reconciliation of positions and understanding of break resolution process. Experience in margin and collateral management process & calculations. Exceptional attention to detail and proven ability to problem solve by escalating issues to leadership with their possible solutions. Excellent verbal and written communication skills, with the ability to articulate information to internal and external stakeholders. Demonstrated leadership qualities along with a proactive, positive, and adaptable approach to work. Well versed with Microsoft Excel. EDUCATION REQUIREMENT Post Graduation or master’s degree in finance or equivalent qualification from reputed college. Capital market certification or any other charter certifications are an added advantage. OUR OFFERINGS Hybrid work culture: Emphasizing a flexible working environment to promote a healthy work-life balance. A smart, talent & agile team: An international team where different nationalities are working together in several locations & time zones with learning, sharing & fun environment A great compensation package: Competitive salary package, excellent medical, accidental & life-term insurance, fitness discounts, and an employee assistance program. Continuous learning opportunities: Access to professional and personal development through the Udemy platform membership where you can keep learning & improving. Diversity and Inclusion: Committed to fostering a diverse and inclusive environment for all employees. Innocap's Global Privacy Notice Show more Show less

Position Overview Job Title- Operations Engineer, Associate Location- Pune, India Role Description Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and interdependencies Is an experienced and detail-oriented person capable of integrating product knowledge, research and testing to answer complex questions about product behavior and provide end to end solution to permanently fix the issue. The engineer will assist customer teams and other team members to understand how customers can achieve desired outcomes using the applications it exists today. The output of could range from FAQs and knowledge base articles that describe to customers how to operate the product to achieve selected outcomes to end to end coding solution for the issue reported. The engineer would be liaising with the global stakeholders and vendors to deliver technology solutions as part of yearly book of work The engineer should also be able understand functional requirements / expectations of the various stakeholders and work towards an appropriate plan of action. The role also requires working with the product vendors and lead upgrades as applicable. What We’ll Offer You As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your Key Responsibilities Researching, designing, implementing and managing software programs Testing and evaluating new programs Identifying areas for modification in existing programs and subsequently developing these modifications Oversee resolution of technical issues coming from customer teams Fix and deliver the customer issues Follow ITIL processes including incident management, change management, release management, problem management and knowledge management Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency. Proactively identify potential incidents and problems as well as availability issues Manage any IT Security incidents that may occur in the application. Identify risk & issues and contribute in Service Management related audits. Perform environment maintenance and management Deploying software tools, processes and metrics Perform standard recurring activities like data and environment refreshes Be a liaison between the customer-facing teams and the Product and Engineering org for management and resolution of all technical questions and issues Work closely with other developers, business and systems analysts Maintain detailed documentation ranging from Knowledge Base articles to live logging of incidents for post-mortems Ensure delivery timelines and SLA obligations established with with internal and external stakeholders are observed and met; escalate as necessary using judgment and discretion Develop a deep understanding of the application platform across all product lines and clearly articulate support decisions and findings Work closely with internal teams to stay up to date on product features, changes, and issues Your Skills And Experience Must be having total 6+ years of experience and at least 5 years in software development/support engineering Must have advanced knowledge of Java / C# / .Net debugging & scripting (Power shell / Unix / any other) Must have advanced knowledge of MS SQL Sever, SSIS, Tableau and ETL processes Working Knowledge of SDLC & Agile processes Demonstrable experience in leading projects to successful conclusions Strong customer focus with experience of working with cross-functional/ cross-department teams A self-starter with strong organization skills, resolution management, and superior written and verbal communication skills Educational/Qualifications: B.E. / B. Tech. / Master's degree in computer science or equivalent ITIL Certification is good to have How We’ll Support You Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About Us And Our Teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Show more Show less

Date Posted: 2025-06-16 Country: India Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 Position Role Type: Unspecified Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The Strategic Sourcing & Transitions Director leads a team of Strategic Sourcing Managers, Transition Project Managers and Manufacturing Engineers. The Candidate will be responsible for coordinating strategies & initiatives with Pratt & Whitney’s global Supply Chain Strategic Sourcing & Transitions teams (located in the United States, Canada and Poland) and leading the corresponding sourcing, work transfer and supplier development efforts in India. This regionally deployed team will help accelerate Pratt & Whitney’s efforts in improving product cost, supplier performance and security capacity to meet its program and customer needs. Specific responsibilities of position: The Strategic Sourcing & Transitions Director must demonstrate an advanced understanding of Pratt & Whitney's quality, resourcing and supply chain strategy and processes. The Candidate plays a key role in interfacing with the Supply Chain procurement execution groups as well as RTX internal and external customers. This person possesses the appropriate skills to develop and foster positive working relationships while maintaining customer and organizational priorities. The Candidate positions P&W to succeed by developing and executing a commodity strategy, commercial business cases, product and supplier development actions on time that limits exposure to risk and enables the supplier to deliver quality conforming product at program delivery rates. The following 3 teams will be led by the Strategic Sourcing & Transition Director and the specific areas of activities and their Scope : The Strategic Sourcing team will work closely with their global counterparts and are responsible for all aspects of the commercial, risk mitigation and sourcing strategy for the commodities under his/her leadership Including make vs buy decisions, supplier designations (grow, maintain, reduce, exit), source selection, cost reduction initiatives and LTA negotiations. The Strategic Sourcing team develops and executes a “one company” (RTX, P&W) commodity strategy in consultation with their supply chain counterparts in considering delivery, cost and quality objectives. This team also manage supplier relationships as required as a point of escalation from proposal and selection through negotiation and also manages supplier restructuring and transitions. The team must understand the relevant market landscape of the commodity as well as P&W’s internal production needs. Identify new suppliers to support the business needs. The team uses the strategic sourcing review (SRR) process to develop P&WC, P&W and RTX one company strategies, uses the RTX “Global Sourcing” Playbook process to negotiate long-term agreements (LTAs) in collaboration with the contract’s teams. The Transitions team will work closely with their global counterparts and are responsible for all aspects of work transfers. Execute supplier change projects (transition projects) for purchase or manufacture parts following our internal qualification process for new suppliers while respecting the allocated time and budget. Coordinate multidisciplinary reviews with internal/External stakeholders (Engineering, Quality, Procurement, Laboratory, Inspection, etc...) to resolve various technical issues impacting transitions and deliveries. Reviews include Business Cases, contract requirements verification (CRV), Line of balance (LOB), PAPP, manufacturing readiness levels (MRL), First Article Inspection Review (FAIR), Engineering First Piece Review (EFPR), Defense Contract Management Agency (DCMA) review, and all PW requirements for Qualified Supplier List (QSL) and Qualified Parts List (QPL). Forecast and monitor the associated project budgeting. Works with appropriate strategic sourcing and procurement representatives to develop project business cases and overlap plans in support of project scope in accordance with Transition Standard Work. Assigns, schedules, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget. Develop and implement industrialization plans to mitigate risk and successful execution. Ensures International Trade Compliance (ITC) requirements and licensing for products being transitioned are satisfied and in alignment with all Import and Export requirements as understood through ITC. The Manufacturing Engineering team will work closely with their global counterparts and are responsible for all aspects of supplier and/or product development. Evaluate supplier manufacturing readiness and proactively support and resolve readiness issues. Drive supplier manufacturing readiness level (MRL) requirements and documentations. Support suppliers with manufacturing methods and processes necessary for machining, sheet metal, forming, forging and processing on engine parts. Support project managers in project kick-off meetings, project reviews on manufacturing process and challenges, facilitate PW design engineers with suppliers on special processes and supplier LOB. Provide manufacturing producibility input to designs and part family process standards Identifying and addressing long term recommendations that will lead to a reduction in throughput times and increase quality. Identify & implement supplier process improvements that increase output and reduce overall costs, including automation and robotics Review process yields and rates, and make suggestions for improvement Participate on manufacturing reviews, transitions, new product introduction reviews, and manufacturing standard work improvements Provide manufacturing process options, propose trade studies, evaluate manufacturing process maturity Evaluate tooling, special test and inspections concepts and equipment Participate in lean manufacturing initiatives that support continuous process improvement Provide urgent manufacturing support for critical supply issues and troubleshooting quality issues and assist suppliers with root cause and corrective actions Qualifications You Must Have Permitted to Live and Work In India Education & Experience: B.E / B. Tech (Mechanical/ Industrial management) or Similar / University Degree or equivalent experience and minimum 14 – 18 years prior relevant experience, or Masters / M. Tech in a related field and minimum 12 - 16 years’ experience Engineering/Other Technical Positions in Aerospace & Defense Industry or Similar Allied Industries In-depth understanding of best practices and latest technology in Manufacturing processes; Forgings and Machining in the marketplace Should have Managed Large Industrial Vendors / Suppliers interactions; awarding work and ensuring on time Deliver within Cost and Quality parameters Should have managed Large Multi Million Dollar supply chain sourcing programmes Ability to work in Cross functional teams such as SCM; Finance; Manufacturing; Engineering and After Market teams Proven track record of successfully managing sourcing projects and delivering cost savings. Strong negotiation, analytical, and problem-solving skills. Excellent project management skills, with the ability to manage multiple projects simultaneously. Strong interpersonal and communication skills, with the ability to work effectively with cross-functional teams and external suppliers. Skills: Supply Chain Transformation Business Strategy Strategic Sourcing Transition Management Change Management E- Sourcing Optional Qualifications Certifications : Certified Procurement Professional Certified Supply Chain Professional Project & Change Management Certification Qualifications We Prefer Ability to influence others to accept practices and approaches, and ability to communicate and influence senior executive leadership. Ability to provide guidance and leadership to implement changes, which may be transformational and have broad impact on the achievement of results for the organization. What We Offer Long-term deferred compensation programs Daycare for young children Advancement programs to enhance education skills Flexible work schedules Leadership and training programs and Growth Opportunities International Exposure Comprehensive benefits, savings, and pension plans Financial support for parental leave Reward programs for outstanding work Learn More & Apply Now! Pratt & Whitney is a FAA regulated facility and as such under the U.S. Departments of Transportation’s Federal Aviation Administration (FAA). This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing as a pre-employment contingency and also subject to ongoing random testing as an employee per FAA’s regulation 14 CFR part 120, as well as 49 CFR part 40. This position is classified as onsite. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms Show more Show less

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview This is not your ordinary support job. Alteryx Customer Support Engineers (CSE’s) work with the world’s leading companies every day to help them with their advanced analytic solutions. From financial services to communications, retail, and pharma (and more), you’ll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole. What You Will Do Troubleshoot and resolve technical issues raised by Alteryx customers, documenting each step to ensure transparency and knowledge sharing. Serve as a bridge between customers and internal teams, facilitating communication and escalation of complex issues. Manage customer requests effectively within agreed Service Level Agreements (SLAs), ensuring clear and proactive communication to align with their expectations. Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices Provide support through various channels, including chat, phone, and email, ensuring a seamless customer experience. Participate in weekend support rotations as needed to maintain service continuity. What We’re Looking For 1–3 years of experience in Product Support, Technical Support, or related fields. Strong skills in diagnosing and resolving issues related to databases, environments, network communications, and applications. Exceptional interpersonal and written communication skills, with the ability to effectively interact with customers and internal teams. Ability to thrive in a fast-paced, high-pressure environment while juggling multiple priorities. Proficiency with Microsoft Windows operating systems and server platforms. Proven ability to work effectively within a team and contribute to shared goals. Associate or Bachelor’s degree in IT, Business Administration, or equivalent experience preferred. A can-do attitude, a passion for problem-solving, and a commitment to providing outstanding customer service. A willingness to continuously grow and stay current in an evolving technical landscape. Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. Show more Show less

HEAD OF OPERATIONS Location: Gurugram Job Type: Full-Time Department: Operations Reports To: Country Head Shift Timings: 8:30 PM to 5:30 AM (or as required) About Us: BayOne is a minority owned Talent Solutions Partner based in the Bay Area, Pleasanton, California, with a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. At BayOne, we are committed to nurturing a collaborative and inclusive culture that empowers individuals and organizations to thrive. Our passion for excellence and customer-centric approach makes us a trusted partner in achieving sustainable growth and innovation. Position Overview: The Operations Head will oversee and ensure seamless operations during the night shift, playing a critical role in maintaining software performance, client satisfaction, and internal coordination with global teams. This role demands strong leadership, crisis management, and collaboration skills to drive operational excellence, meet service-level agreements (SLAs), and foster a high-performance team culture. Key Responsibilities: Collaborating with diverse stakeholders to deliver cross-departmental solutions that drive operational efficiency and support revenue growth. Operational Management Oversee all night shift operations, ensuring alignment with business objectives and key performance indicators (KPIs). Supervise on-duty team members to optimize resource utilization effectively. Monitor software and systems uptime, proactively addressing technical issues. Maintain and update detailed incident logs and communicate resolutions to stakeholders. Team Leadership Foster a collaborative, high-performance culture within the night shift team. Monitor team progress, provide feedback, and facilitate training to enhance skills and engagement. Resolve team conflicts and promote a positive work environment. Incident and Crisis Management Lead incident and crisis response to ensure swift resolution of critical issues affecting service quality or availability. Identify recurring problems and collaborate with teams to implement long-term solutions. Coordinate with IT, HR, and other departments to address outages, security threats, or emergencies. Global Team Collaboration Act as the primary point of communication for night shift operational issues. Ensure seamless handoffs and information flow between night and day teams. Collaborate with cross-functional teams (IT, support, HR) to ensure operational continuity and effectively address ongoing projects or critical updates. Continuous Improvement Propose and implement process enhancements for operational efficiency and service delivery. Promote best practices in software monitoring, issue escalation, and customer support to ensure efficiency during the night shift. Show more Show less

Job Description Loan Servicing Specialist – Team Member, a pivotal role within our Loans group. This essential position is designed to deliver on specific tasks and requirements, making it a crucial part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment. Job Summary As a Loan Servicing Specialist – Team Member within Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation and to make a significant impact on our operations Job Responsibilities Adhere to established QUALITY & QUANTITY SLAs consistently. Ensure 100% compliance with process-related policies, guidelines, and controls. Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently. Support the secondary trading desk with trade booking and settlements. Liaise with bank departments and external contacts, including Borrowers and Trustees. Follow up timely with agents or customers for any missing notifications. Complete all funding within the SLA on the same day. Serve as the SME and first internal POC for process-related queries and clarifications. Act as the first point of escalation for process-related issues from customers. Pay attention to detail to ensure all documents are processed correctly. Identify changes to processes to improve productivity and efficiency. Required Qualifications, Skills And Capabilities Hold a Bachelor’s degree in Finance or a related field, or possess equivalent work experience. Minimum 6 months of experience in the Financial Services industry with a proven track record of delivery. Understand business financial statements, cash flow capacity, and loans across various industries and business types. Exhibit strong research, analytical, and comprehension skills to analyze large data sets. Manage clients effectively, build partnerships, and lead while dealing with multiple stakeholders simultaneously. Utilize effective time management and prioritization skills to achieve business objectives. Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments. Preferred Qualifications, Skills And Capabilities Build relationships with clients, internal partners, and peers effectively. Recognize issues or problems that need to be escalated promptly. Develop domain learning and exhibit strong interpersonal and communication skills. Apply analytical thinking and problem-solving skills effectively. Understand the product lifecycle and area product management thoroughly. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Show more Show less

Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results ! The Agent – Case Management Interacts with customers / customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. They will assist customers with their cases, emails and complaints. They will be responsible in providing information to customers about product and service features. The Agent – Case Management helps customers when they are faced with problems, need further information and/or ensuring customer information is updated accurately. They will Interact with customers, dealerships and client internal support teams as needed to achieve customer satisfaction. What You'll Do Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and provide support to update customer’s account information Work with dealerships and client support teams as needed to achieve optimal customer satisfaction in relation to service, customer complaints, warranty issues and recalls Overcome consumer objections through effective de-escalation methods, and refer complaints immediately to the appropriate reporting Manager. Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines Make accurate records as needed in both French and English, as applicable, for specific case types. Review customer files and take appropriate actions in a timely manner Think creatively both in terms of solutions to complex complaints and process improvement. Collaborate cross-functionally on root cause analysis and drive resolution of customer issues Ensure customer satisfaction and provide professional customer support Ensure to deliver Bill Gosling Outsourcing and client metrics and expectations on a regular basis. Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required Philippines – Minimum of 2 years post-secondary or equivalent is required Costa Rica – No Minimum requirement United Kingdom – No Minimum requirement Experience Previous experience in an Agent/Customer Service Representative is preferred but not required Exceptional communication and writing skills with attention to detail, grammar, brand tone, and voice. Resiliency with ability to bounce back from challenging interactions and manage through complexity and uncertainty Reports to: Floor Support/ Team Leader, Operations/ Team Leader Working, Operations/ Managing Coach, Operations What We're Looking For INFORMATION SECURITY RESPONSIBILITIES All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role. Why Join Us? Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success. Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections. State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. Rewarding Work: Help businesses grow while making a real difference in people’s lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives! Show more Show less

Marsh McLennan Global Services is seeking candidates for the following position based in the Mumbai office Senior Director - Placement (Grade H) Description: We are seeking a highly skilled and experienced Placement Leader within our Center of Excellence. As a Placement Leader, you will be responsible for leading a global team of professionals who understand client and insurer requirements, provide administrative & technical support to execute the placement working closely with insurers & client advisors. What can you expect? Build a high performing Placement organization through hiring, monitoring, coaching, developing and mentoring colleagues Drive placement/technical support activities around preparing marketing submission, capturing placement data, quote review and comparison and binding insurance agreement Leverage market knowledge and expertise to understand insurance products and solutions which can be leveraged basis the client requirements Develop placement related procedures and establish protocols for successful implementation across all lines of business through delegation, escalation or direct involvement Interface closely with client-facing brokers, carriers, and clients to gather and analyze client information, assess risk exposures, and support in executing the insurance placement Develop strong working relationship with carriers, brokers and other intermediaries to deliver optimal outcome for our clients Standardize the placement process working closely with the regional and global placement teams Managing the CoE resources either directly or through a matrixed relationship What is in it for you? Discover what's great about working at Marsh and McLennan Companies – from the opportunities that our size brings, to our commitment to our communities and understanding the benefits you’ll receive. We are four businesses with one purpose: helping companies meet the challenges of our time. As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. Joining us will provide a solid foundation for you to accelerate your career in the risk and insurance industry. You will join a team of talented professionals from across the globe, which is dedicated to helping clients manage some of the world's most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference. Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion, Corporate Social Responsibility, and sustainability demonstrate our commitment to stand for what is right. As a Marsh and McLennan Company colleague, you will also receive additional benefits such as: A competitive salary Employee friendly policies Health care and insurance for you and your dependents Healthy Work life balance A great working environment Flexible benefits packages to suit your needs and lifestyle Future career opportunities across a global organization We will count on you to: Attracting, coaching and developing talent within the Placement value stream such that the objectives of the team are executed and aligned with the region’s values Implement short and long-term staffing strategies that aligns with the business objectives and target operating model Provide dedicated support to the regional placement team by assisting with various placement activities, including capturing placement data, benchmarking and preparing submission for carriers Support client advisors and global placement organization to obtain and review quotes from different carriers as per the global placement strategy Help with administrative activities for binding of insurance contract post finalization of quote by clients Support in creating analytical models to be leveraged for placement process by the Business Stay updated on market trends, product offerings, and emerging risks to provide valuable insights to the onshore team and clients Ensure compliance with regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and communicate relevant updates to the onshore team Conduct quality checks on placement activities to ensure accuracy, completeness, and adherence to internal policies and procedures. Identify areas for improvement and recommend process enhancements to optimize efficiency and effectiveness What you need to have: MBA from a premier business school or equivalent degree in Risk Management/Insurance related field 15+ years of experience in insurance placement, underwriting, or related roles with minimum 3 years leading a placement team Leadership experience, with the ability to inspire and motivate a team Strong business acumen, stakeholder management, relationship building, executive presence, communication, influencing, and negotiation skills Experience working with global stakeholders and cultures What makes you stand out? Professional certifications (e.g., CPCU, ARM) Knowledge of regulatory requirements and compliance standards Experience in setting up placement teams in global capability centers or broking business Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_310431 Show more Show less

What You Will Do Management You will be responsible for the overall management of the studio. You will represent the interests, concerns, and problems of the studio and ensure issues are addressed and resolved expeditiously. Monitor and evaluate the efficiency and effectiveness of the studio relating to all staff, business, and financial operations. Staff Development Work closely with your staff regarding hiring, probation performance evaluations, developmental reviews, employee work performance, learning, professional development, bonus review, appointment input, and evaluation. Participate in and provide leadership for the talent planning efforts for the studio. Communicate employee issues and requests to the Human Resources Director upon becoming aware of the issue to avoid escalation. Leadership Provide operational leadership and guidance to your colleagues, direct them as required in accordance with Design Studio systems, and act as a representative of the OMD and Firm as a whole. Apply your leadership skills by motivating employees to enable them to reach their individual potential. Maintain a positive team environment by creating programs to boost morale. Provide staff members with an “open door policy” to allow individuals to feel free to communicate with you and other members of the management team. Build staff capabilities through programs that improve individual technical/design skills and develop improved management and communication. Lead the Professional Development Planning programs annually and ensure employee goals are monitored throughout the year. Collaborate with the other Directors to provide a creative, innovative, and nurturing environment throughout the studios by developing effective coaching/mentoring programs. Demonstrate the ability to effectively communicate both verbally and in writing. Business Development/Marketing Market and develop new business on a consistent basis. Place a strong emphasis on marketing for Design Studio in an effort to win new projects and increase Design Studio’s visibility. Ensure prompt and timely response to all proposal requests. Work closely with our Marketing department in business development reporting, lead generation, fee development, project marketing, and proposal writing. Proactively position and network Design Studio. Projects As Studio Director, maintain positive client relationships with all projects assigned to your studio. Attend client meetings, lead and participate in brand strategy, review conceptual development, and provide leadership, inspiration, and motivation to the design team to ensure the highest quality design documentation and client satisfaction. Manage projects within the studio by leading teams focused on project process, service/delivery, work environment, and documentation. Client development – build clients’ trust and loyalty in Design Studio and develop additional business. Financial Monitor budgets and profitability targets for the studio. Oversee billing and fee management operations in the office and ensure all financial activities align with Design Studio policies and procedures. Responsible for accounts receivable accountability, discretionary expense budget management, expense report approvals, held time monitoring, productivity projections, and review. Studio Operations Responsible for the following within your studio: Conduct Design Manager meetings Conduct studio meetings Oversee staffing – ensure all technical staff maintain a billable status Management Committee reports Staff seating Technical Director oversight Time card review PTO requests General Work closely with Design Managers, Operations Director, Finance Director, Office Managing Director, and Human Resources Director to ensure awareness of all issues relating to each specific function. Ensure professional and business-like conduct of daily operations. Demonstrate dignity, respect, and the professional attitude of the firm on and off the job. Build and improve external firm image through active participation in appropriate organizations and maintaining significant contacts with current and potential clients. Participate in office meetings – collaborate with other Directors, Office Management, and staff. Develop a strategy for Best Practice integration, client satisfaction, cross-studio integration, inside and outside of Design Studio to achieve professional community outreach. Focus on global relationship building, recruiting, and service integration. Demonstrate your passion for and commitment to creating a just and equitable future. Actively contribute to Design Studio’s Cities Climate Challenge, our commitment to resilience and sustainability in the built environment. Be an advocate for Design Studio sustainability commitments internally and externally. Make sustainability an integral part of every project. Define project sustainability targets in collaboration with the client and the project team at the start of each project. Understand clients' ESG goals and work with project teams toward achieving them. Support and encourage team members to pursue sustainability learning. Your Qualifications Bachelor’s or Master’s degree in Architecture from an accredited school of design. A design professional with proven leadership skills, including business development. Minimum 15 years of experience in architecture design with a focus on commercial office, residential, and mixed-use projects. Expertise in technical delivery and contract review. Experience in studio operations, including staff mentorship and fiscal oversight. Demonstrated business development success in the local industry. Significant project experience in mixed-use, high-rise residential, office, and renovation work. Strong drive and collaborative spirit to grow and mentor a dynamic studio team. Willingness to travel to other Design Studio offices or client locations as needed. Excellent references and a strong personal portfolio. Active participation in industry organizations and professional affiliations. Knowledge of sustainable design principles required. LEED, WELL, Fitwel, LFA, or similar accreditation preferred. Understanding of net-zero project leadership principles. Ability to lead sustainability-focused discussions with clients and teams. Demonstrated commitment to sustainable building practices. Experience with sustainable design projects, ideally including certified projects (LEED, Living Building Challenge, WELL, Fitwel, Net Zero). Show more Show less

Modernization Program Manager – Director Level (Pune, India) Years of experience - 8 to 13 Location: Pune, India Seniority: Director / Program Leader Industry: IT, Cloud, Digital Transformation Key Responsibilities: Lead end-to-end offshore modernization program management Manage program planning, delivery, tracking, and risk mitigation Coordinate with US stakeholders, GCC IT, and 3rd-party contractors Handle contracts – SOWs, MSAs, and vendor agreements Track budget, subcontractor burn rate, and project milestones Act as main escalation point for daily operations and risks Set up processes to monitor program deliverables and timelines Identify and manage risks, issues, and action plans Align offshore delivery with global strategy and business goals Drive collaboration across teams to meet program objectives Key Skills & Experience: 5+ years in program management, client delivery, or consulting Experience with global teams and complex program leadership Strong in contract management and budget tracking Excellent communication with business and technical teams Background in Agile , DevOps , and cloud technologies Knowledge of Snowflake , Databricks , or modern cloud platforms Skilled in roadmap creation , stakeholder engagement , and risk management Strong problem-solving , decision-making , and prioritization skills Education: Master’s in project management, Computer Science , IT , Engineering , Data Science , or related fields Show more Show less

Founded in 2014, Laundryheap is one of the youngest, leading, and fastest-growing UK-based tech startups. Our dedicated teams pick up, clean, and deliver laundry and dry cleaning within 24 hours. We are currently operating in 14 countries, including the UK, the US, and the UAE. We aim to grow further, and we want you to be part of it! We are looking for an energetic and detail-oriented individual to work for us in our overseas office (Bengaluru, India). As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. You'll make a difference: As the Customer Service Associate (Escalation) you will be responsible for supporting the Customer Operations Team by ensuring that an appropriate response/solution is given to the escalated matters to guarantee customer satisfaction and brand loyalty. Your responsibilities include, but are not limited to: Investigate, manage, and resolve escalated and complex customer concerns such as service complaints or refunds, including determining the root cause of the problem to mitigate any future risks Think outside the box and propose solutions to support our customers whilst adhering to internal processes and following terms and conditions Highlight any insights and customer dissatisfaction trends to the Customer Operations Manager, and make recommendations to improve processes or customer journeys through feedback to the relevant departments Develop productive working relationships with a range of stakeholders across the operations teams & wider business Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved Reach and exceed relevant KPIs benchmarks that allow us to drive business results and improve the overall customer experience Minimum Skills Required: Excellent written and verbal communication, impeccable spelling and grammar in English. French is a plus! 4+ years of experience in a customer service role (preferably International process) Strong interpersonal skills, able to communicate effectively and confidently with customers and colleagues alike Exceptionally customer-focused, understands and has delivered high standards of customer service Decisive and solution-oriented, able to take and communicate difficult decisions and write difficult e-mails Technology savvy. You're quick to adopt and use new technology and software Ability to manage and adapt in a busy, fast-paced environment A high level of accuracy and attention to detail required to manage priorities at a pace Ability to prioritize, de-escalate difficult situations, and manage customer expectations Strong problem solver with the ability to show initiative/forward-thinking, assertiveness, and proactivity Work Schedule and Patterns: 9-hour shift (8 working hours) 5 days a week (2 week-offs based on rota) Rotational Shifts - including night Office-based role Note: Immediate joiners are preferred. Designation may vary based on our organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: L&P Policy Acquisition & Servicing . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(CLM) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Description GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) Diagnoses and completes less complex repairs to engines at the customer’s site. Key Responsibilities Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor. Responsibilities Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Develops talent - Developing people to meet both their career goals and the organization’s goals. Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair. Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit This position may require licensing for compliance with export controls or sanctions regulations. Experience Basic level field service work experience Intermediate level knowledge of and/or experience with engine products Customer service experience Qualifications Knowledge on DETC Knowledge on SPIC and SPART Knowledge of Railway Equipment's Excellence in customer handling Good Knowledge on Technical report writing Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(CLM) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Job Title: Systems & Cloud Engineer (L2) Location: Ahmedabad (Work from Office) Experience: 3 to 5 years Shift: 24/7 rotational Notice Period: Immediate to 1 month About the Role We are looking for a skilled and proactive Systems & Cloud Engineer (L2) to join our IT operations team in Ahmedabad. This position is ideal for professionals who thrive in a fast-paced environment and are passionate about resolving complex technical issues, ensuring system reliability, and delivering exceptional support to international clients. Key Responsibilities: Serve as an escalation point for Level 1 support, handling complex technical issues via ticketing systems, email, phone, and remote tools Troubleshoot and resolve hardware, software, networking, and system-related issues efficiently Monitor system alerts, logs, and incidents to ensure timely resolution and minimize downtime Collaborate with NOC, development, and product teams for issue escalation and resolution Deliver high-quality technical support to clients in the USA and Australia Technical Skills Required: Strong troubleshooting expertise in Windows environments Experience with networking protocols, firewalls, VPNs, and security best practices Hands-on with Active Directory, DNS, DHCP, Office 365, and cloud platforms like Azure Proficient in Microsoft Office 365 and Azure AD administration Familiarity with ticketing tools like Autotask Experience with virtualization technologies such as Hyper-V Basic knowledge of SQL databases and scripting Candidate Profile: Excellent communication and customer service skills Previous experience working with international clients, especially from the USA and Australia Ability to work in a 24/7 rotational shift environment Ready to join within 30 days Why Join Us? Exposure to global client environments Opportunity to work with modern cloud technologies Collaborative work culture with a focus on learning and growth Apply Now If you’re ready to take your IT support career to the next level, apply today and become a key part of our growing team in Ahmedabad. #HiringNow #SystemsEngineer #CloudEngineer #WindowsSupport #Office365Jobs #AzureEngineer #ITSupportJobs #AhmedabadJobs #TechJobsIndia #NetworkEngineer #L2Support #SystemAdministrator #AzureAD #ImmediateJoiners #ITCareers #24x7Support #IndianTechTalent Show more Show less

At Microsoft, our core mission is empowering every person and every organization on the planet to achieve more. Industry Solutions (IS) is a global organization of over 16,000 strategic sellers, industry experts, elite engineers, architects and consultants, who along with delivery experts are working together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Responsibilities People Management Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture; Embody our values; Practice our leadership principles. Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn. Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others. Pre-Sales Support Coaches' teams on how to engage in pre-sales activities. Interacts, as required, with the pre-sales team to understand and prioritize the sales opportunities to engage the team appropriately, minimizing overlap. Provides input to Practice Leadership on trends, insights, and opportunities from the field. Makes deal approval decisions when appropriate. Identifies an opportunity for expansion of existing work or new opportunities based on existing customer relationships. May play a larger role in pre-sales support for highly strategic pursuits, partnering closely with the broader account team. Provides input to the Resource, Insights, Capacity, and Capability (RICC) team on the resourcing based on skills, availability, and/or development plans for their team. Technical Delivery Participates in workforce and capacity planning, capability building, and strategies to address capacity gaps in terms of resource mix (e.g., full-time employees, contractors) and geography. Collaborates with the account team to understand customer/partner requirements and constraints. Guides their team on understanding customer/partner requirements by providing resources as needed. Supports project managers and direct reports on projects as needed by bridging gaps in resources. Plans their team's work and responds to changing priorities. Participates in sales to delivery handoff and project kickoff as needed. Supports/sponsors strategic projects (external and internal) by bridging gaps in resources and removing roadblocks. Uses technical leadership skills, consulting services delivery expertise, and cross-industry solutions acumen to work directly with customers, account teams, and internal/external business and Information Technology (IT) executive stakeholders dedicated to achieving successful customer outcomes. Guides their team to operational excellence and holds them accountable for outcomes. Identifies opportunities for collaboration with other teams. Ensures adherence to Microsoft Services processes through compliance (e.g., Time reporting/approvals, Services Business Desk tools, Global Resource Management Calendar accuracy, Expense Policies, Data Protection policies/standards). Serves as an executive sponsor for strategic projects. Invests time nurturing relationships with customers to understand their business needs/goals and leads successful consulting delivery outcomes through team preparedness, precision delivery, escalation management, overall utilization, and high customer satisfaction. Supports delivery leads and guides their team on managing escalations. Proactively reports/anticipates issues, analyzes situations and leads the process of resolving highly complex issues in collaboration with the broader account team as needed. Engages with customers through Stakeholder alignment/ Executive Steering Committee meetings to coordinate, align, manage issues, and remove blockers. Identifies trends and provides input to leadership team to drive improvement. Proactively engages with internal team and customers/partners to address customer/partner feedback to identify and contribute to the drivers of satisfaction and dissatisfaction. Engages others to determine the root cause and establish recovery actions to improve the experience. Identifies trends and insights to determine best practices to develop, fosters a customer-focused culture, delivers positive customer/partner experiences, and shares those experiences with the team. Leads the development and maintenance of engagement with customers and partners and ensures a quality customer/partner experience. Intellectual Property Management Ensures readiness of team and knowledge sharing in alignment with business needs. Encourages their team in reusing, creating, and sharing delivery intellectual property (IP). Promotes the use of Industry Solutions offerings. Partners with Global Pursuit Organization (GPO) and Sales. Business Development Sponsors key pursuits to develop business, drive awareness, and support internal teams. Encourages appropriate risk taking in supporting the landing of new offerings. Readiness Ensures their team achieves the relevant certification(s) and accreditation in alignment with requirements. Completes all required personal and team training and/or certifications for their technology focus area and provides support for their team in obtaining and completing necessary training. Contributes to creating the readiness plan in collaboration with Worldwide Learning and readiness teams. Coaches their team and acts as a trusted advisor for stakeholders by providing thought leadership and delivery strategies. Operational Excellence Supports business management by collaborating with business/regional managers or sponsors. Provides recognition to highlight work and drives operational excellence, and endorses skills through established processes (e.g., One Profile). Creates business value across area and shares best practices/initiatives when applicable. Ensures compliance adhering to processes/procedures to positively impact the bottom line (e.g., time reporting/approvals). Change Management Communicates the business strategy and how the strategy is aligned with the team's work. Drives consistent messaging and support to land organizational change information/initiatives with their team while providing feedback on organizational information/initiatives. Other Embody our culture and values Qualifications Required/Minimum Qualifications Bachelor's degree in computer science, Engineering, Finance, Business, or related field AND 8+ years leadership experience in relevant area of business OR equivalent experience. 6+ years customer facing experience or client delivery experience. 5+ years team leadership or people management experience, with or without direct reports. Additional Or Preferred Qualifications 15+ years leadership experience in relevant area of business. 10+ years customer facing experience or client delivery experience. 10+ years people management experience. Technical certifications based on domain/service line (e.g., Azure, Security, Dynamics). Delivery Management certification (e.g., Scrum, Agile, Change Management, Project Management). Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Position :Graduate Engineer Trainee (Only For Men) Location : Chennai Roles & Responsibilities : Responsibilities and Duties Basic troubleshooting, installation, maintenance and repair on designated equipment. Completing Preventative Maintenance and field modifications. Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner. Maintaining daily communications with customers to ensure resolution and proper follow-up. Maintaining tools and test equipment and ensuring they are properly calibrated. Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory requirements. Utilizing the escalation process to resolve customer service delivery issues. Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales. Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. Internship Duration: 3 months after that we can observe as GETQualification: BE Mehcanical / BE Electrical and Electronics Skills: Mechanical/ Electrical Knowledge & Willingness to Travel Job Type: Full-time Pay: Rs. 14,000 per monthAfter Completion Salary: 21,000 CTC Benefits: Health insurance Leave encashment Provident Fund Experience: 2024 Pass out, 2025 (final year) Location: • Coimbatore, Tamil Nadu Job Type: Internship Contract length: 3 months Pay: Up to ₹14,000.00 per month Benefits: Cell phone reimbursement Schedule: Day shift Monday to Friday Supplemental Pay: Commission pay Performance bonus Work Location: In person

Job Title: Senior Consultant Career Level: D2 Introduction to role: Are you ready to make a difference in the world of biopharmaceuticals? AstraZeneca is a global leader in the discovery, development, and commercialization of prescription medicines for some of the most serious diseases. Our R&D IT team supports key business areas across the US, UK, Sweden, India, and Mexico. We are seeking an experienced Scrum Master with a deep understanding of the Scrum framework to join our dynamic team. Are you up for the challenge? Accountabilities: Agile coaching and supporting the Product Owner, especially with respect to grooming and maintaining the product backlog. Enable the development team to focus on the rules of Scrum and the work of the Sprint, encouraging the delivery of high-value and sophisticated products with increased predictability. Facilitate the team's progress toward Sprint goals, commitments, and successful delivery – Sprint Planning, Daily Stand-up, Backlog Refinement, Sprint Review, and Sprint Retrospective. Foster a positive team environment, growing the team's candor and confidence to tackle challenges. Ensure everyone is respected, contributes optimally, and is heard. Creating Resource burn down charts and other reporting artifacts. Resolving sprint blockers and handling resource allocation during sprints delivery from multiple teams. Apply JIRA as the primary tool for understanding status and progress & measuring the output of the team. Acts as a change agent that increases the productivity of the team. Removing impediments to the development progress, actively coordinating with external teams to resolve dependencies, and timely escalation when beyond the team’s control. Ensure ongoing and active collaboration between the Product Owner and the Development team for Story definition and acceptance, ensuring the development quality products first time. Essential Skills/Experience: Experience playing the Scrum Master role for at least 5 years for a software development or COTS implementation team with minimum 8 years of experience. Experience with widely successful Agile approaches and techniques. Experience engaging project stakeholders not familiar with Scrum. Coordinate sprints, retrospective & review meetings, and daily stand-ups. Strong communication, interpersonal and mentoring skills. Problem-solving and conflict-resolution ability. Some traditional project management experience (e.g., Coordinate release management, create project documentation, handle communications to stakeholders, negotiate schedule with stakeholders, provide status reports to stakeholders not familiar with Agile methods). Jira knowledge and usage. EDUCATIONAL BACKGROUND: Bachelors / master’s in computer science or related subjects. Desirable Skills/Experience: Domain knowledge (processes & data): Life Sciences R&D, GxP. Advanced Jira knowledge and usage, Confluence usage. Scrum Master certification. When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and daring world. At AstraZeneca, we empower our teams to redefine an industry and change lives through brand new science combined with leading digital technology platforms. Our work directly impacts patients by redefining our ability to develop life-changing medicines. We foster an environment where innovation thrives, allowing you to explore new solutions and experiment with innovative technology. With a commitment to making a meaningful impact, we offer countless opportunities for learning and growth in a dynamic setting. Ready to take on this exciting opportunity? Apply now and be part of our journey! Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Procurement(RTP) . Experience: 1-3 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less