18711 Escalation Jobs - Page 6

This job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Manager, SES - WMS Solution Role Responsibilities: Provide project management across cross-process teams to ensure successful delivery of assigned projects Responsible for Digital ERP manufacturing and Warehousing Solutions required to support all Pfizer Manufacturing plants focused on the APAC region Drive deliverables like test planning and execution for assigned project in the Warehouse Management and Manufacturing area Support ERP EWM and WMS solutions in collaboration with business and Digital stakeholders. Design, configure, and develop solutions to support Plant operations using technologies such as SAP EWM / MM / PP Responsible for solution delivery, solution availability, user experience, continuous improvements for all ERP Manufacturing and Warehousing solutions. Assist with creation of training guide and user communication for new functionality Communicate effectively with stakeholders at various locations, focused on but not limited to APAC region, to ensure that they are adequately informed about the status of requests submitted by them and are kept abreast on progress made and issues encountered. Take responsibility for the deliverables and ensure cost and timeline commitments made to the business are adhered Stay abreast of new technology trends and look for ways to apply new technologies where applicable Engage with cross functional teams including key business stakeholders within Pfizer Global Supply (PGS) and Digital colleagues specially with MES and external Warehouse management systems, to contribute to the business process and system development life cycle. Execute and manage testing lifecycle of new developments including but not limited to SAP PP, WM, QM, MM and SAP Fiori. Basic Qualifications: Bachelor's degree in computer science, Engineering or Supply Chain degree and 5 years of relevant experience 7 years' experience in IT system design and/or delivery, 3+ years in Pharma or business process experience Business process knowledge of Manufacturing and warehousing operations of large plants At least 5 years of experience working on SAP Production Planning and Warehouse Management modules, plus very good knowledge of interfaces with MES and Warehouse management systems. Knowledge and experience in SAP Extended Warehouse Management (EWM) IDOCS and integration points with Materials Management, Process Order Execution and Warehouse Management. Experience in S4 Hana will be preferable. Demonstrable experience in software development lifecycles using agile principles and DevOps practices A thorough understanding of system GMP /GDP requirements in detailed knowledge of IT system design and the maintenance lifecycle in GMP environments. Knowledge or familiarity with the production support process, including tasks, escalation routes, communications, and other related activities Proven track record of a successful team lead and solution design. Excellent written and verbal communication skills, with the ability to communicate with business and technical people alike Excellent presentation and facilitation skills, with the ability to interact with various levels of management Excellent organization and problem-solving skills Excellent leadership and project management skills Quick learner. Demonstrate initiative and ownership. Ability to operate in a global multi-cultural environment of time zones and requirements High degree of business process acumen understanding the life cycle of product creation (Plan, Source, Make, Deliver, Return). Preferred Qualifications SAP Quality Management and industry experience Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Physical/Mental Requirements Able to manage contract resources if needed. Mentally strong, able to communicate well and work with Teams. Non-standard Work Schedule, Travel Or Environment Requirements Travel as needed PHYSICAL/MENTAL REQUIREMENTS Able to communicate and work with teams Non-standard Work Schedule, Travel Or Environment Requirements 20% Travel as needed Work Location Assignment: On Premise Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Information & Business Tech

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM Key Responsibilities People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group's brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role] Skills And Experience AML Knowledge Communication Skills. Qualifications 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Competencies Action OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetTechnical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group's brand and values in CFCC, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Our Ideal Candidate 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Skills And Experience AML Knowledge Communication Skills Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Responsibilities Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group's brand and values in CFCC, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Our Ideal Candidate 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Skills And Experience AML Knowledge Communication Skills Do the right thing: Be brave, be the change; Think client; Live with integrity Never Settle: Continuously improve and innovate; Simplify; Learn from your successes and failures Better together: See more in others; How can I help? Build for the long term About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

This job is with Pfizer, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Senior Manager, SES - Manufacturing & Warehousing Role Responsibilities: Provide project management across cross-process teams to ensure successful delivery of assigned projects Responsible for Digital ERP manufacturing and Warehousing Solutions required to support all Pfizer Manufacturing plants focused on the APAC region Drive deliverables like test planning and execution, cutover plan for large project Design and develop ERP manufacturing solutions in collaboration with business and Digital stakeholders. Develop and manage project plans, including spend, resourcing and deliverables to design, configure, and develop solutions to support Plant operations using technologies such as SAP standard configuration, SAP Production planning and execution and Warehouse management Maintain long term/short team Plan of Record (POR) for all ERP enhancement in ERP Manufacturing & Warehousing Solutions Responsible for solution delivery, solution availability, user experience, continuous improvements for all ERP Manufacturing and Warehousing solutions. Assist with creation of training guide and user communication for new functionality Expertise in Pfizer's Plant network global model template focusing on manufacturing operations. Communicate effectively with stakeholders at various locations globally to ensure that they are adequately informed about the status of requests submitted by them and are kept abreast on progress made and issues encountered. Serve as a Project Manager for bigger projects and serve as a coach to the contractors on smaller projects. Take responsibility for the deliverables and ensure cost and timeline commitments made to the business are adhere. Develop cost estimates for projects, create spend forecast and maintain project financial details in Pfizer internal tools and project portfolio systems. Stay abreast of new technology trends and look for ways to apply new technologies where applicable Engage with cross functional teams including key business stakeholders within Pfizer Global Supply (PGS) and Digital colleagues specially with MES and external Warehouse management systems, to contribute to the business process and system development life cycle. Execute and manage testing lifecycle of new developments including but not limited to SAP PP, WM, QM, MM and SAP Fiori. Basic Qualifications: Bachelor's degree in computer science, Engineering or Supply Chain degree and 10 years of relevant experience 10 years' experience in IT system design and/or delivery, 5+ years in Pharma or business process experience Business process knowledge of Manufacturing and warehousing operations of large plants At least 10 years of experience working on SAP Production Planning and Warehouse Management modules, plus very good knowledge of interfaces with MES and Warehouse management systems. Knowledge and experience in SAP Extended Warehouse Management (EWM) is preferred IDOCS and integration points with Materials Management, Process Order Execution and Warehouse Management. Experience in S4 Hana will be preferable. Demonstrable experience in software development lifecycles using agile principles and DevOps practices A thorough understanding of system GMP /GDP requirements in detailed knowledge of IT system design and the maintenance lifecycle in GMP environments. Knowledge or familiarity with the production support process, including tasks, escalation routes, communications, and other related activities Proven track record of a successful team lead and solution design. Excellent written and verbal communication skills, with the ability to communicate with business and technical people alike Excellent presentation and facilitation skills, with the ability to interact with various levels of management Excellent organization and problem-solving skills Excellent leadership and project management skills Quick learner. Demonstrate initiative and ownership. Ability to operate in a global multi-cultural environment of time zones and requirements High degree of business process acumen understanding the life cycle of product creation (Plan, Source, Make, Deliver, Return). Preferred Qualifications SAP Quality Management and industry experience Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. Physical/Mental Requirements Able to manage contract resources if needed. Mentally strong, able to communicate well and work with Teams. Non-standard Work Schedule, Travel Or Environment Requirements Travel as needed PHYSICAL/MENTAL REQUIREMENTS Able to communicate and work with teams Non-standard Work Schedule, Travel Or Environment Requirements 20% Travel as needed Work Location Assignment: On Premise Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Information & Business Tech

JD Vice President – Tech Delivery (Payments & Transaction Banking) Grade: VP Experience:18 + years Location: Chennai Role Overview As Vice President – Delivery , you will lead the technology delivery of large-scale, mission-critical payments and transaction banking platforms , with a strong focus on modern tech stacks (Java, Microservices, J2EE). You will drive technical execution excellence, architecture alignment, and delivery rigor across global transformation engagements. The role requires deep technical leadership combined with domain expertise in Payments, Cash Management, and Digital Banking . Key Responsibilities Technical & Program Leadership: Lead the design, architecture, and end-to-end delivery of large tech programs in the payments and transaction banking space . Drive engineering rigor across Java-based platforms, Microservices, APIs, and integrations. Ensure scalability, reliability, and performance of platforms being delivered. Program Management: Oversee multi-stream programs , ensuring timelines, budgets, quality standards, and stakeholder alignment. Implement strong program governance, risk mitigation frameworks, and cadence reviews. Team Management: Manage large cross-functional technology teams (developers, architects, QA, DevOps). Drive performance, innovation, and a culture of engineering excellence. Stakeholder Engagement: Engage with C-level and senior stakeholders on architecture reviews, technical direction, and delivery roadmaps. Act as the escalation point for key technology delivery issues. Continuous Improvement & Best Practices: Champion DevOps, Agile/Scrum, and modern engineering principles. Lead initiatives around code quality, CI/CD, observability, and automation. Core Areas of Expertise Strong hands-on expertise in Java, Spring Boot, J2EE, Microservices architecture, and REST APIs Proven delivery of enterprise-scale payment systems, transaction platforms, and cash/channel banking applications Deep domain experience in digital payments, RTGS/NEFT, UPI, ISO20022, SWIFT, reconciliation systems Deep understanding of platform engineering , systems integration, and regulatory compliance Ability to scale large tech teams, drive modernization, and lead cloud-native transformations Key Requirements B.Tech in Computer Science or related field 18+ years of progressive experience in product engineering, platform delivery, or fintech transformation Strong technical background with hands-on or architectural exposure to Java/J2EE, Spring Boot, Microservices, Kafka, cloud platforms Demonstrated success in leading enterprise banking/payment system implementations Proficient in Agile, DevOps, SAFe , and global delivery methodologies Experience handling high-volume, low-latency, mission-critical systems PMP/Prince2 certification preferred Willingness to travel as required Personal Attributes Technically strong and detail-oriented with an engineering mindset Strategic thinker with delivery discipline and executive presence Excellent communicator with ability to engage CXO-level stakeholders Proactive, result-driven, and comfortable working in high-stakes environments

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform powering revenue growth for over 100,000+ businesses , including Adani, PhysicsWallah, Delhi Transport Corporation, Vivo, Wipro, Yakult, and India Today Group . We enable brands to drive 25–80% of their total revenue via WhatsApp by automating marketing, sales, and support workflows. With ₹400 Cr+ in WhatsApp-powered engagement annually , AiSensy is redefining how businesses connect with customers. We are a mission-driven, growth-stage startup backed by Marsshot.vc, Bluelotus.vc , and 50+ angel investors . Role Overview We're looking for a Senior Manager – Customer Support to lead, scale, and optimize AiSensy's support operations. The ideal candidate brings strong leadership, process innovation, and customer-first thinking to ensure a seamless and delightful experience for every user. Key Responsibilities Lead and mentor the customer support team to deliver high-quality, timely assistance to AiSensy’s customers. Scale support operations to meet the evolving needs of a rapidly growing user base. Set and track team KPIs including First Response Time, Resolution Time, CSAT, and NPS. Conduct performance reviews, provide coaching, and identify training needs for team growth. Create and implement scalable support processes, SOPs, and escalation protocols. Analyze customer feedback, support tickets, and performance metrics to drive improvements. Collaborate closely with Product and Sales to ensure support aligns with product changes and client expectations. Manage complex escalations and ensure resolution that prioritizes customer satisfaction. Maintain a dynamic knowledge base, FAQs, and self-service tools. Forecast staffing needs and help recruit, onboard, and train new support reps. Prepare regular reports on team performance, customer insights, and strategic recommendations. Requirements 5+ years of experience in customer support; 2+ years in a leadership or managerial role. Prior experience in a B2B SaaS or tech startup environment is strongly preferred. Proven ability to scale support teams and optimize operations using analytics and tools. Proficiency in tools like Zendesk, Freshdesk, Intercom, LiveChat , or other support platforms. Familiarity with CRMs (e.g., HubSpot, Salesforce) and support metrics dashboards. Strong written and verbal communication skills. Analytical thinker with the ability to turn data into actionable insights. Passionate about delivering exceptional customer experiences. Organized, agile, and able to lead in a fast-paced, high-growth environment.

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Summary Strategy Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the respective team for necessary FCC controls. Business Support relevant stakeholders by managing and closing cases inline with group defined CAD Provide relevant feedback on cutovers, project go lives and systemic migrations Provide relevant feedback on process notes and DOIs Provide required MIS and data to assist in any reporting as may be required to the respective team leads Processes Manage and/or resolve Transaction Monitoring (TM) alerts/cases including Automated cases, Credit Card, TBML and Manual Cases. Follow the TM Group and Country DOI to process risk events in line with Assess, Analyse, Act (AAA) process and refer/escalate potential suspicious/complex cases that require escalation to ACT Assess and raise RFIs wherever required Conduct further analysis and escalations using knowledge about complex products Assist in implementing and learning of Group and FCC processes/DOIs. Assist in MI Reporting, tracking of team productivity, case allocations, etc. Provide relevant updates as required on outstanding numbers, closures etc as inputs to various governance forums. Provide feedback on Group DOIs, Country addendums Participate in UAT, testing, and go live of projects time to time Have thorough understanding of the banks TM systems, CDD systems and other source systems related to TM Key Responsibilities People & Talent Provide mentorship to new joiners to team dynamics is maintained. Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm. Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm. Collaborate with training teams to input to training curriculum to support closing of capability gaps. Risk Management Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations. Inform the respective team leads of any events which may have potential regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. Analyse significant financial crime risk events (e.g. non-compliant transactions, production orders) to ensure that all connected parties, particularly cross-border are identified and highlighted to the team leads where-ever required Apply Group and FCC policies and processes (AML surveillance, transaction monitoring , risk assessment) to manage risks. Governance Track significant issues arising from FCC metrics, FCC Assurance activities, Audit reviews and regulatory inspections, providing validation and evidence of issue closure where necessary. Propose control improvements, enhancements and simplifications where appropriate. Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) and provide related MI for the same Periodic reporting and timely escalation of significant risks and issues arising from FCC Monitoring and Assurance activities and assist with related MI to achieve the same Be accountable for identification and escalation of potential risks and issues to the team leads for further escalation through appropriate governance channels and the Quality Assurance framework. Assist in tracking and remediation of surveillance and investigations related regulatory findings. Prepare and cascade lessons learned from audit findings, FCC assurance activities and specific investigations and assist with building training material for enhancing team learning Collate, analyse and interpret data in reports as required for relevant governance/risk committees. Analyse and interpret data to produce reports that help the bank identify and manage emerging areas of risk / vulnerability and assist in remediation as required. Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CFCC to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Head FCC FCC Case Investigation Team / Leads. Regional Control Team Internal and External reviewers Other Responsibilities Embed Here for good and Group's brand and values in CFCC [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience AML Knowledge Communication Skills. Qualifications 2 to 5 years of relevant work experience in the following areas: Transaction Monitoring / TBAML / Sanctions and screening surveillance skills Analysis skills: able to analyze data, working knowledge of Internet and MS Office Suite & independently assimilate, analyse and evaluate information from disperse data sources to determine a course of action (e.g. case closure or escalation), and record and communicate this decision clearly and concisely. Banking: knowledge in terms of customers, products and transactions Banking operations experience (Client Due Diligence, payments, trade, markets or other) and service-oriented attitude. Excellent communication in English (articulation and writing). CAMS, CAME, certifications preferred Competencies Action OrientedCollaboratesCustomer FocusGives Clarity & GuidanceManages AmbiguityDevelops TalentDrives Vision & PurposeNimble LearningDecision QualityCourageInstills TrustStrategic MindsetTechnical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

JD Vice President – Tech Delivery (Payments & Transaction Banking) Grade: VP Experience:18 + years Location: Chennai Role Overview As Vice President – Delivery , you will lead the technology delivery of large-scale, mission-critical payments and transaction banking platforms , with a strong focus on modern tech stacks (Java, Microservices, J2EE). You will drive technical execution excellence, architecture alignment, and delivery rigor across global transformation engagements. The role requires deep technical leadership combined with domain expertise in Payments, Cash Management, and Digital Banking . Key Responsibilities Technical & Program Leadership: Lead the design, architecture, and end-to-end delivery of large tech programs in the payments and transaction banking space . Drive engineering rigor across Java-based platforms, Microservices, APIs, and integrations. Ensure scalability, reliability, and performance of platforms being delivered. Program Management: Oversee multi-stream programs , ensuring timelines, budgets, quality standards, and stakeholder alignment. Implement strong program governance, risk mitigation frameworks, and cadence reviews. Team Management: Manage large cross-functional technology teams (developers, architects, QA, DevOps). Drive performance, innovation, and a culture of engineering excellence. Stakeholder Engagement: Engage with C-level and senior stakeholders on architecture reviews, technical direction, and delivery roadmaps. Act as the escalation point for key technology delivery issues. Continuous Improvement & Best Practices: Champion DevOps, Agile/Scrum, and modern engineering principles. Lead initiatives around code quality, CI/CD, observability, and automation. Core Areas of Expertise Strong hands-on expertise in Java, Spring Boot, J2EE, Microservices architecture, and REST APIs Proven delivery of enterprise-scale payment systems, transaction platforms, and cash/channel banking applications Deep domain experience in digital payments, RTGS/NEFT, UPI, ISO20022, SWIFT, reconciliation systems Deep understanding of platform engineering , systems integration, and regulatory compliance Ability to scale large tech teams, drive modernization, and lead cloud-native transformations Key Requirements B.Tech in Computer Science or related field 18+ years of progressive experience in product engineering, platform delivery, or fintech transformation Strong technical background with hands-on or architectural exposure to Java/J2EE, Spring Boot, Microservices, Kafka, cloud platforms Demonstrated success in leading enterprise banking/payment system implementations Proficient in Agile, DevOps, SAFe , and global delivery methodologies Experience handling high-volume, low-latency, mission-critical systems PMP/Prince2 certification preferred Willingness to travel as required Personal Attributes Technically strong and detail-oriented with an engineering mindset Strategic thinker with delivery discipline and executive presence Excellent communicator with ability to engage CXO-level stakeholders Proactive, result-driven, and comfortable working in high-stakes environments

Skill required: Trust & Safety - Content management Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.? You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.?? What are we looking for? "As a Team Lead, you will be: The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature. " Team Focused Resource management and scheduling Performance management: career counselling, coaching, performance development, 1:1 s, mentoring Lead the team to achieve results with the highest possible standard of quality and delivery Leverage Accenture internal knowledge groups to support team, implement best practice opportunities Role Focused Drive and manage Global initiatives Provide Insight on delivery, trending, outliers, callouts etc Improve delivery processes within the team Identify opportunities to add value to client Drive for global standardisation where possible Responsible for maintenance and review cycle of process documentation Ensure all reports are delivered accurately and timely Roles and Responsibilities: Client Focused Provide the client with SLA and metric reporting on team performance Action plans for any areas of risk New process incubation and induction Continuous improvement strategies and ideas Risk and issue management Escalation and support Other Key Areas Promote an ethos and culture of improvement across the teams in the global delivery network Flexibility around working hours may be required Communicate and celebrate success and achievements High level of integrity as demonstrated personally and professionally Able to adapt quickly to changes in workflow Excellent organizational skills and detail-oriented approach to problem solving Demonstrated proficiency in multitasking and prioritisation Maintain own knowledge at the level of T2

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Accounts Operation: (Weightage: 25%) Issuing/verifying quotations/purchase orders for all business verticals. Collecting/following up for the data from the concerned departments for preparation of invoices or any other reports (AG Report, Penalty Reports etc.) Preparation of MIS report (monthly P L, monthly budget etc.) periodically as well as when required. Verifying Bank Book, Cash Book, Journal Books, Purchase Book, Sales book, etc. Approval of payments by verifying the supporting receipt shared by the depositor through emails by uploading the same on HKMS. Handling Partners' request to transfer money: Recharges in SCO's other Service Suppliers e wallets on SCOs request from HKMS (e.g. IRCTC, etc.); Transferring money to SCO's/Other support partners' (SA, BA, etc) bank accounts registered with us on their request on HKMS. Reconciliation of the Wallet Transactions with HKMS Transactions. Checking of Petty cash of regional teams with all supporting and resolving the issues or excess usage if any. Data Entry and Accounting: (Weightage: 30%) Making/Verifying Daily Data entry (Purchase, Sales, Bank, cash, Journals, Debit Note, Credit Note). Making necessary entries for completion of monthly accounting (Income expenses, receipts, salary, payments etc.). Preparation/Verification of vouchers with the relevant supporting duly attached. Daily/Weekly/Monthly/Quarterly/Annually Reconciliation of transactions on HKMS (Portal) and Data entered in Tally territory wise and as whole. Daily Bank Reconciliation. Supplier Receivable Management: (Weightage: 10%) MIS Verification and Preparation of the Invoices. Tallying the reconciliation statement with the client through mails, calls, sending the hard copies or meeting in person. Reconciling, coordinating, acknowledging and following up the clients and departmental heads for pending payments Vendor Payment Management: (Weightage: 10%) Preparation of the Invoices through HKMS or Offline as per the instructions and process. Tallying the reconciliation statement with the departmental heads through mails, calls, sending the hard copies or meeting in person. Coordinating with departmental heads for the payments and reconciliation. Verifying all the Accounting SOP is followed with respect to making a vendor payment. (PO, Agreement, Hard Copy of Invoice, Approvals etc). Reconciliation of HKMS transactions and HK e wallets on daily weekly/monthly/annually of the partners. Employee Salary Management: (Weightage: 05%) Reminder for Timely receipt of Payrolls and Reimbursements. Verifying and taking necessary approvals on the reimbursements forms with supporting documents duly attached as per the policy. Processing Salaries as per the payroll and reimbursements of Employees for payments. Policy SOP: Implementation (Weightage: 10%) Comply with the policies and the SOPs of the project and the company as and when issued. Apart from the project and company policies and SOPs, comply with the guidelines and instructions from the concerned governmental / non-governmental agencies related with our projects/businesses. Helping draft the SOPs for processes / procedures to the regional and central teams. Ensuring that the policies / SOPs are implemented as-it-is. In case of any suggestions about a policy/SOP, coordinate with the seniors at the regional and/or central offices in writing. Reporting Escalation: (Weightage: 10%) Reporting to and keeping in loop the immediate senior for all aspects of the work regularly. Making sure to escalate directly to the higher authorities / management for any rare aberration / anomaly in the operations of the project/business to get quick attention. Escalating all issues which need seniors / immediate seniors attention on regular basis. Responding to any call, message, email, etc within time so that there is no loss direct / indirect to the project/business handled by you. Sending all the required reports to the concerned seniors periodically and as and when required by them. Maintaining a cordial relationship with sub-ordinates and seniors to ensure a higher level of efficiency of the team working with you. Participating in Weekly, Monthly, Quarterly and Annual reviews with all reports and discussing the issues with seniors openly to achieve the targets smoothly. Daily reporting to seniors through SMS, E-Mails, and Phone with the help of reporting format shared time to time. B: Key Skills: Very Good Communication and Interpersonal Skills. Hands on experience with Tally Software, MS-Excel, MIS reporting, Filing, etc. Having good knowledge of GST. Good exposure to daily accounting and book-keeping. Excellent attention to detail. C: Qualification: Any Graduate D: Experience : 2 to 3 years of relevant experience in the same industry. This job is provided by Shine.com

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following: Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential. Attributes to succeed in this role: Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledge Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Know Your Customer (KYC) Operations Written and verbal communication Knowledge of the regulatory environment is highly desirable Candidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML process Should have handled a Team size of min.15-20 Good people management skills Performance management/reviews Investment Banking skills preferred Good stakeholder management skills Deep understanding of the end-to-end KYC and client on-boarding processes Experience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPV’s) Willing to occasionally attend conference call meetings outside normal business hours Ability to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standards Ensure that the team operates efficiently, adheres to procedures and the group’s best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas Schedule, allocate and review work of team members for accuracy and completeness Support the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordingly Support the EDD KYC Analysts to validate the clients’ KYC risk profile and raising any points of concern, such as negative news Establish and maintain excellent working relationships with stakeholders at all levels Primary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions.

Job Posting : Hiring Deputy Manager Billing - Chennai Skill : Billing with minimum 2 years of experience as an Assistant Manager. Shift: Night Shift(US Shift) Open Position: 2 Experience: 8 - 15 yrs. Designation: Deputy Manager Work location: Navalur Responsibilities: Experience in Billing: Billing covers all aspects of the Billing role along with mentoring and supervising activities: Achievement of monthly/quarterly targets and SLA Regular communication to Team Leader Robust escalation process. Controls compliancy Training and ongoing assessment of team members Identification of process improvement areas using appropriate project methodology (from process identification to DTP sign off) Stand in for Team Leader Required Skills: Relevant Experience should be mandatory. Excellent Process Knowledge in Billing Minimum 2 years of experience as AM with team 30+ HC Excellent People Management Skills Degree should be Mandatory (Minimum 15 Years of education mandatory). Flexible to work at night shifts (Strictly no Rotational or Regular shifts). Flexible to work from office (5 Days). Please go through the JD and walk-in to below address. Documents to be carried: 2 Copies of your updated resume 2 ID proof . Please share your below information with the updated resume if you are interested. Name Phone Number/Alt No If Any Correct - E mail Total Experience Relevant Experience Current Organization Designation Current CTC Expected CTC Notice Period Current Location

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role The Manager, ServiceNow Administration will play a critical leadership role in managing the support and administration of the ServiceNow platform. Based in Hyderabad, this role will lead a team of administrators and support specialists to ensure the stability, performance, and continuous improvement of the platform. Reporting to the Director of Platform Engineering, this role is essential for maintaining operational excellence, driving platform enhancements, and ensuring alignment with enterprise service delivery goals. This role requires deep expertise in ServiceNow administration, including incident and request management, platform upgrades, performance tuning, and release coordination. The ideal candidate will be a hands-on leader who can balance technical oversight with team development and stakeholder engagement. Your Role Accountabilities Platform Operations & Support Strategy Lead the day-to-day operations of the ServiceNow support function, including incident, request, and problem management. Develop and implement support strategies, SLAs, and KPIs to ensure timely and effective resolution of platform issues. Serve as the primary escalation point for complex or high-impact incidents and coordinate resolution efforts across teams. Ensure platform stability and availability through proactive monitoring, health checks, and performance tuning. Team Leadership & Administration Oversight Manage a team of ServiceNow administrators, providing coaching, mentorship, and performance feedback. Assign and prioritize support tickets, monitor workloads, and ensure balanced team performance. Foster a collaborative and high-performing team culture focused on continuous improvement and service excellence. Support career development and training initiatives to build platform expertise within the team. Platform Maintenance & Release Management Oversee routine platform maintenance, including patching, major and minor upgrades, and system configurations. Facilitate and coordinate weekly and project-based releases, ensuring minimal disruption and successful deployment. Collaborate with development and architecture teams to resolve recurring issues and implement long-term fixes. Maintain documentation for platform configurations, support procedures, and release schedules. Stakeholder Engagement & Continuous Improvement Collaborate with business stakeholders, product owners, and technical teams to understand support needs and platform priorities. Communicate platform health, incident trends, and improvement plans to leadership and stakeholders. Identify opportunities for automation, optimization, and self-service enhancements to improve user experience. Lead root cause analysis and problem management efforts to reduce incident recurrence and improve platform reliability. Qualifications & Experiences 7+ years of experience in ServiceNow administration or platform support, with at least 2 years in a leadership or managerial role. Strong expertise in ServiceNow core modules (e.g., ITSM, CMDB, Incident, Change, Request) and platform administration. Proven experience managing platform upgrades, patching, and release coordination in a complex enterprise environment. Excellent problem-solving, communication, and stakeholder management skills. Bachelor’s degree in Information Technology, Computer Science, or a related field. Not Required But Preferred Experience ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS). ITIL v4 Foundation or higher certification. Experience with Agile methodologies and DevOps practices. Familiarity with performance analytics, monitoring tools, and platform governance frameworks. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Job Title : Freshservice ITSM (SME) Admin Job Locations : Any Location Experience : 7+ years Education Qualification : Any Degree Graduation Work Mode : Hybird Employment Type : Contract Notice Period : Immediate - 10 Days Job description Job Summary: We are looking for a highly experienced Subject Matter Expert (SME) in the Freshservice ITSM platform to lead its administration, configuration, and integration across our enterprise ecosystem. This role demands deep expertise in Freshservice and its integration with tools such as Qualys , SolarWinds , and the Microsoft 365 Compliance Suite . The SME will play a pivotal role in enhancing service delivery, automation, and compliance posture through effective tool orchestration. Key Responsibilities: Freshservice Administration: Administer and optimize Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog. Configure workflows, automation rules, SLAs, and custom fields to meet business needs. Ensure platform scalability, performance, and alignment with ITIL best practices. Tool Integration & Automation: Design and implement integrations between Freshservice and: Qualys for vulnerability and asset risk management. SolarWinds for real-time infrastructure and network monitoring. Microsoft 365 Compliance Suite for data governance, DLP, eDiscovery, and audit logging. Leverage APIs, webhooks, and automation platforms (e.g., Power Automate, Zapier) to streamline operations. Monitor and troubleshoot integration workflows and ensure data consistency. Compliance & Security Enablement: Collaborate with Security and Compliance teams to align Freshservice workflows with Microsoft 365 compliance policies . Support implementation of retention policies, audit trails, and incident response workflows. Ensure Freshservice data handling complies with internal and regulatory standards. Stakeholder Engagement: Liaise with cross-functional teams to gather requirements and deliver tailored ITSM solutions. Provide training, documentation, and support to Freshservice users and administrators. Act as the escalation point for platform-related issues and enhancements. Reporting & Documentation: Develop dashboards and reports for service performance, compliance metrics, and operational insights. Maintain detailed documentation for configurations, integrations, and standard operating procedures. Required Qualifications: Bachelor’s degree in computer science, Information Technology, or related field. 5+ years of experience in ITSM platforms, with 3+ years in Freshservice administration. Hands-on experience integrating Freshservice with Qualys , SolarWinds , and Microsoft 365 Compliance Suite . Strong understanding of ITIL framework and service management principles. Proficiency in scripting and automation (e.g., PowerShell, REST APIs). Excellent communication, analytical, and problem-solving skills. Preferred Qualifications: Freshservice certification or equivalent. Experience with Microsoft Purview, DLP, Insider Risk Management, and eDiscovery tools. Familiarity with cloud infrastructure and enterprise security frameworks. Mandatory Skills : Freshservice ITSM API Intigration Automation Intigration Microsoft 365 Qualys Solar Winds

About The Opportunity A leading Business Process Outsourcing (BPO) services provider, we deliver voice, email, and chat-based customer support solutions for global clients. Our international teams engage diverse audiences across multiple time zones, leveraging advanced CRM platforms and robust training programs to exceed SLAs and drive exceptional customer satisfaction. Role & Responsibilities Handle inbound and outbound customer inquiries via phone, email, and chat for international markets, ensuring timely and accurate resolutions. Resolve product/service issues, troubleshoot technical problems, and process orders, refunds, and escalations in adherence to SLAs. Maintain accurate customer records and case notes in the CRM system, ensuring data integrity and compliance. Collaborate with cross-functional teams—including Technical Support, Sales, and Quality Assurance—to address complex customer concerns. Identify process improvement opportunities and provide actionable feedback to management to enhance customer experience. Meet and exceed individual and team performance metrics, such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT). Skills & Qualifications Must-Have Bachelor’s degree or equivalent qualification. 1–2 years of experience in an international BPO or call center environment. Excellent English communication skills (spoken and written) with a neutral accent. Proficiency in Microsoft Office suite and CRM tools (e.g., Salesforce, Zendesk). Strong problem-solving abilities and capacity to multitask in a fast-paced setting. Preferred Additional language skills (Spanish, French, or German) for multilingual support. Experience working with ticketing systems and key support metrics (AHT, FCR, CSAT). Knowledge of escalation management and quality assurance processes. Benefits & Culture Highlights Vibrant on-site work environment fostering collaboration, continuous learning, and career advancement. Comprehensive training programs, performance-based incentives, and recognition initiatives. Health insurance coverage, paid time off, and engaging employee wellness programs. Skills: metrics,customer support,microsoft office,problem-solving,crm tools,escalation management,multitasking,communication,quality assurance processes,bpo,technical troubleshooting,customer satisfaction,customer

About The Opportunity A leading Business Process Outsourcing (BPO) services provider, we deliver voice, email, and chat-based customer support solutions for global clients. Our international teams engage diverse audiences across multiple time zones, leveraging advanced CRM platforms and robust training programs to exceed SLAs and drive exceptional customer satisfaction. Role & Responsibilities Handle inbound and outbound customer inquiries via phone, email, and chat for international markets, ensuring timely and accurate resolutions. Resolve product/service issues, troubleshoot technical problems, and process orders, refunds, and escalations in adherence to SLAs. Maintain accurate customer records and case notes in the CRM system, ensuring data integrity and compliance. Collaborate with cross-functional teams—including Technical Support, Sales, and Quality Assurance—to address complex customer concerns. Identify process improvement opportunities and provide actionable feedback to management to enhance customer experience. Meet and exceed individual and team performance metrics, such as average handling time (AHT), first-call resolution (FCR), and customer satisfaction (CSAT). Skills & Qualifications Must-Have Bachelor’s degree or equivalent qualification. 1–2 years of experience in an international BPO or call center environment. Excellent English communication skills (spoken and written) with a neutral accent. Proficiency in Microsoft Office suite and CRM tools (e.g., Salesforce, Zendesk). Strong problem-solving abilities and capacity to multitask in a fast-paced setting. Preferred Additional language skills (Spanish, French, or German) for multilingual support. Experience working with ticketing systems and key support metrics (AHT, FCR, CSAT). Knowledge of escalation management and quality assurance processes. Benefits & Culture Highlights Vibrant on-site work environment fostering collaboration, continuous learning, and career advancement. Comprehensive training programs, performance-based incentives, and recognition initiatives. Health insurance coverage, paid time off, and engaging employee wellness programs. Skills: metrics,customer support,microsoft office,problem-solving,crm tools,escalation management,multitasking,communication,quality assurance processes,bpo,technical troubleshooting,customer satisfaction,customer

Job Title – Human Resource Manager Onsite working: Hyderabad Apply on if you are willing to relocate to Hyderabad within 60 days EC-Council (www.eccouncil.org) is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview: We are looking for a dynamic, smart Human Resource Manager to join our team in Hyderabad. The ideal candidate will have not less than 12 years of hands-on experience in managing the full spectrum of HR operations including onboarding, employee lifecycle management, performance management, engagement, and exits. This is an end-to-end operational role suited for someone who thrives in a fast-paced environment and can bring structure & efficiency. Responsibilities Oversee the day-to-day functioning of HR operations, ensuring accuracy, compliance, and efficiency across all processes Lead, mentor, and develop the HR operations team to deliver high-quality HR services Drive continuous improvement initiatives to streamline workflows and enhance service delivery Ensure seamless execution of onboarding, induction, transfers, promotions, and offboarding processes Maintain high standards in employee record management, ensuring confidentiality and compliance with data protection regulations Partner with Finance/Payroll teams to ensure accurate and timely payroll processing Oversee benefits administration including health insurance, retirement plans, and leave policies Manage HRIS platforms, ensuring data accuracy, system optimization, and effective reporting capabilities Generate and analyze HR metrics to support strategic decision-making Ensure HR policies are compliant with local labor laws and global company standards Lead internal audits and manage statutory reporting requirements Partner with HRBPs, Talent Acquisition, and business leaders to align HR operations with business needs Serve as an escalation point for complex HR queries Requirements Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred) Not less than 12 years of progressive HR experience with at least 3–5 years in a managerial HR operations & business partnering role. Proven experience in managing HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) Strong understanding of labor laws, compliance requirements, and HR best practices Experience in payroll coordination and benefits administration Demonstrated experience partnering with business leaders as an HRBP to drive organizational and talent strategies Proven track record in workforce planning, organizational design, performance management, and succession planning Based in Hyderabad; must be available for a full-time work-from-office role (5 days/week). Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr.sea@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council

Job Title – Human Resource Manager Onsite working: Hyderabad EC-Council (www.eccouncil.org) is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview: We are looking for a dynamic, smart Human Resource Manager to join our team in Hyderabad. The ideal candidate will have not less than 12 years of hands-on experience in managing the full spectrum of HR operations including onboarding, employee lifecycle management, performance management, engagement, and exits. This is an end-to-end operational role suited for someone who thrives in a fast-paced environment and can bring structure & efficiency. Responsibilities Oversee the day-to-day functioning of HR operations, ensuring accuracy, compliance, and efficiency across all processes Lead, mentor, and develop the HR operations team to deliver high-quality HR services Drive continuous improvement initiatives to streamline workflows and enhance service delivery Ensure seamless execution of onboarding, induction, transfers, promotions, and offboarding processes Maintain high standards in employee record management, ensuring confidentiality and compliance with data protection regulations Partner with Finance/Payroll teams to ensure accurate and timely payroll processing Oversee benefits administration including health insurance, retirement plans, and leave policies Manage HRIS platforms, ensuring data accuracy, system optimization, and effective reporting capabilities Generate and analyze HR metrics to support strategic decision-making Ensure HR policies are compliant with local labor laws and global company standards Lead internal audits and manage statutory reporting requirements Partner with HRBPs, Talent Acquisition, and business leaders to align HR operations with business needs Serve as an escalation point for complex HR queries Requirements Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred) Not less than 12 years of progressive HR experience with at least 3–5 years in a managerial HR operations & business partnering role. Proven experience in managing HR systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) Strong understanding of labor laws, compliance requirements, and HR best practices Experience in payroll coordination and benefits administration Demonstrated experience partnering with business leaders as an HRBP to drive organizational and talent strategies Proven track record in workforce planning, organizational design, performance management, and succession planning Based in Hyderabad; must be available for a full-time work-from-office role (5 days/week). Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr.sea@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy - User and company | EC-Council

AVEVA is creating software trusted by over 90% of leading industrial companies. Job Title: Senior Engineering Manager - AL/ML Platform Location: Bangalore, India Job Type: Regular, Full-Time Reports To: R&D Director/VP - AI Core Services Development We are looking for passionate and hands-on technical managers to join our Core AI Services team. In this role, you will help deliver the long-term vision, strategy and roadmap for the AI platform services, ensuring alignment with the overall company product strategy and business objectives with the help of your team. The overall aim to design, develop, and scale AI-enabling platform services and public APIs that are secure, reliable, and cloud-native. These services will act as foundational building blocks for AI adoption across AVEVA’s product portfolio and partner ecosystem. You will manage a Scrum team to build innovative, standards-compliant, secure and production-grade AI capabilities, with a builder mindset - rapid prototyping and continuous improvement with agility of a start-up. Key Responsibilities: Oversee the architectural design of scalable, fault-tolerant cloud-native services on Microsoft Azure, ensuring high performance and reliability. Provide technical guidance and mentorship to the development and testing teams, acting as a trusted escalation point for complex technical challenges. Translate high-level business requirements from portfolio into clear actionable technical requirements and features for the AI platform. Manage the platform’s backlog and make decisions on release cycles and service enhancements. Embed robust security controls to protect sensitive data and ensure secure access to AI services. Lead, mentor and grow a high-performing team of AI Platform developers and testers, fostering a culture of continuous learning, and contribute to a culture of innovation. Conduct performance reviews and support career development for team members. Work with multiple teams to create AI solutions, which include AI model deployment, training, and AI tooling development. Identify and mitigate technical, operational, and security risks associated with the AI platform. Ensure compliance with relevant industry regulations, internal policies, and data governance standards, particularly concerning data privacy and AI ethics. AI & Cloud Expertise Experience working with Large Language Models (LLMs) and understanding of trade-offs between performance, cost, and capability. Understanding of Retrieval-Augmented Generation (RAG), agent orchestration, prompt engineering, and tool calling. Familiarity with AI standards such as Model Context Protocol (MCP) and Agent2Agent (A2A). Strong knowledge or experience in working with various ML algorithms (regression, classification, clustering, deep learning) Knowledge of AI ethics and regulations (e.g., NIST AI RMF, EU AI Act), and commitment to responsible AI development. Fluent in developing code using AI Tools such as GitHub Copilot. Must be able to use prompt engineering to carry out multiple development tasks. Familiar with AI orchestration, including tools like AI Foundry and/or Semantic Kernel. Experience with tools for automated testing and evaluation of AI outputs is a plus. Experience in Python and AI frameworks / tools such as PyTorch and TensorFlow. Core Skills and Qualifications: 10+ years of experience in software engineering, including 3–5 years leading technical teams, and hands-on experience building cloud-native or AI platform services. Hands-on experience with Microsoft Azure and associated PaaS services (e.g., Azure Functions, AKS, API Management). Strong expertise in RESTful API design, versioning, testing, and lifecycle management. Proficient in securing APIs, managing authentication/authorization and data privacy practices. Experience leading technical teams, mentoring, performance management. Should be experienced in planning, scheduling, resource allocation, risk management, and stakeholder communication. Excellent verbal and written communication skills for interacting with developers, testers, product teams, and senior management. Excellent problem-solving skills, with the ability to analyse complex technical challenges and propose scalable solutions. Experience working in Agile teams and collaborating across global R&D locations Demonstrated ability to mentor junior team members fostering a culture of continuous learning and innovation Demonstrated experience with AI frameworks, tools and Python R&D at AVEVA Our global team of 2000+ developers work on an incredibly diverse portfolio of over 75 industrial automation and engineering products, which cover everything from data management to 3D design. AI and cloud are at the centre of our strategy, and we have over 150 patents to our name. Our track record of innovation is no fluke – it’s the result of a structured and deliberate focus on learning, collaboration and inclusivity. If you want to build applications that solve big problems, join us. Find out more: aveva.com/en/about/careers/r-and-d-careers/ Why Join AVEVA? At AVEVA, we are unlocking the power of industrial intelligence to create a more sustainable and efficient world. AVEVA Connect platform is at the heart of that transformation. As a leader in Core AI Services, you will help shape how AI is delivered at scale across industries. Join us in driving the next wave of industrial innovation. India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

As an L2 Support Engineer for Nutanix, your primary responsibility is to provide advanced technical support to customers facing issues with Nutanix solutions. You will collaborate closely with L1 and L3 teams to ensure prompt troubleshooting, issue resolution, and customer satisfaction. Your role requires a strong understanding of Nutanix products such as AHV (Acropolis Hypervisor), Prism, and Nutanix Enterprise Cloud. Additionally, familiarity with networking protocols like TCP/IP, DNS, and HTTP is essential. Experience in troubleshooting virtualization platforms such as VMware, Hyper-V, or AHV is also a key requirement. Your problem-solving skills will be put to the test as you analyze complex customer issues related to Nutanix hardware, storage, virtualization, networking, and cloud solutions. You must be adept at performing root cause analysis and providing effective solutions within defined SLAs. In this position, you will be expected to handle incident management, ensuring that tickets are managed efficiently and documented accurately for knowledge-sharing purposes. You will also play a crucial role in escalating unresolved issues to the L3 team and collaborating with various departments to reproduce issues and contribute to product enhancements. Effective customer communication is vital in this role, as you will interact with customers to understand their concerns, provide updates on issue resolution progress, and offer necessary workarounds when needed. Furthermore, your contribution to building knowledge base articles, internal documentation, and training materials will be valuable for the support team's continuous improvement. With 4 to 8 years of experience and a background in BE/Btech/BCA/MCA/Mtech, you are well-positioned to excel in this role and contribute to Jio's mission of leveraging technology to serve the diverse needs of millions of Indians. Join us in this exciting journey of digital transformation and make a meaningful impact on the lives of people across the country.,

As a Technical Engineer Pre Sales & Integration, you will be responsible for managing customer onboarding onto our SaaS platform, handling configurations, conducting API walkthroughs, and providing advanced technical troubleshooting beyond standard product support procedures. Core Responsibilities Customer Onboarding : Guide and manage the onboarding of new customers, configuring our SaaS platform according to client needs and ensuring a smooth transition onto the platform. API Integration and Walkthroughs : Conduct detailed walkthroughs of API integrations with customer technical teams, ensuring clarity and successful integrations. Advanced Technical Support : Act as the escalation point for complex technical issues, troubleshooting and resolving problems not covered by standard SOPs. SaaS Platform Configuration : Manage and optimize configurations within the SaaS environment to enhance client functionality and user experience. Collaboration & Documentation : Work collaboratively with product management, engineering, and customer support teams to document processes, solutions, and best practices. Key Requirements Minimum 2 years experience in a technical integration or similar role within the SaaS industry. Proficiency with APIs and SaaS platform configurations. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders. What We Offer Opportunity to shape the future of unsecured lending in emerging markets Competitive compensation package Professional development and growth opportunities Collaborative, innovation-focused work environment Comprehensive health and wellness benefits Location & Work Model : Hybrid Immediate joining possible (ref:hirist.tech)

About AlphaSense The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About The Team The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including Transactions and Funding Rounds. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders. Responsibilities Functional ownership of the Transactions and Funding Rounds content set (e.g. M&A deals, VC Funding and Valuations,, IPO/FPO) overseeing all aspects of content generation or integration: initial business requirements, sourcing, methodology, policies and data integrity processes Conducting POCs in close collaboration with engineering to understand and optimize costs, automation, and timelines for all aspects of implementation and the ongoing content operation Conduct regular team meetings and performance reviews to assess progress, address challenges, and identify opportunities for growth and development Contributions to the successful launch of content into the market, including the creation of announcements, marketing collateral, documentation, user training and internal training Escalation point for data integrity and methodology issues Track industry trends and deliver competitive intelligence to better evolve product vision Qualifications And Requirements Masters in Commerce Degree (with strong academic record). Chartered Accountant or Chartered Financial Analyst certification a significant plus 15+ years of experience in content strategy or operations related to financial data including at least 5 years of managerial experience Expertise in investment research and analysis first hand knowledge of company valuation techniques and financial reporting Strong problem-solving and decision-making abilities, with a results-oriented mindset applicable in the conceptualization, research and development of new content sets and functionality A track record of thriving in a fast-paced and dynamic environment, managing multiple priorities and geographically dispersed teams and stakeholders effectively Repeated successful delivery of content and related functionality from initial requirements gathering to release using iterative/agile development methodologies A superior ability to set priorities, stay focused and meet deadlines. Expertise in Microsoft Excel and proficiency with a database query language (e.g. SQL). AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Job Title : DevOps & Site Reliability Engineer Experience : 4+ Yrs Qualification : B.E./ B.Tech/ M.E./M.SC IT / MCA Duties And Responsibilities Engage, Improve, develop, measure, and implement processes and tools for Continues Integrations and Delivery, Site Reliability Engineering, and automation of deployment and support of products into the cloud. Coordinate with product, development, support, operations, quality, and management teams to ensure installation and integration efforts are automated and well documented. Deliver industry-leading public cloud CI/CD pipelines using cutting-edge cloud-native technologies. Identify and analyze production events and outcomes to improve SaaS application reliability, operability, and customer experience and lead the SLI/SLO/SLA efforts. Develop and improve production site monitoring and application performance insights tools to improve MTTD and MTTR and bring operational excellence via automation. Identify operational efficiencies, potential outages, and security threats in Development, UAT, Staging, and Production environments and provide Incident response and resolution support for infrastructure with product teams, Software, and QA engineers. Participate in operational on-call support rotations, triaging and resolving issues and requests. Ensure delivered product has passed all required gates such as QA and customer acceptance testing. Participate in software testing efforts and provide feedback to the development community. Provide technical expertise and ownership in diagnosing and resolving issues, including the determination and provision of workaround solutions or escalation to service owners. Minimum Qualifications Experience in SRE/DevOps delivering continuous integration / continuous delivery tools, REST API deployment, containerization, IaaS/PaaS, public/private cloud, data pipelines, application observability, and monitoring using site reliability engineering methodology. Knowledge of Linux system administration and automation. Experience creating, executing, and troubleshooting complex, automated processes to configure servers and/or deploy code. Experience in building CI/CD pipelines for large-scale applications on AWS Experience with AWS resources. Experience with infrastructure as code tools, such as Terraform or CloudFormation. Experience with build automation and continuous integration and continuous delivery ecosystem: using GitHub, AWS CI/CD pipeline or any tools like Jenkins, GitLab, etc., and deployment management tools like Packer, Ansible, Salt, Chef, and/or Puppet. Experience with monitoring and troubleshooting solutions using cloud-native tools, New Relic, and Alert Logic. Experience in migrating & supporting the applications on Docker/Kubernetes. Experience programming skills in Unix, scripting, and automation. Experience in release management and improving rollback solutions for deployments. Experience working in a fast-paced, collaborative environment utilizing the efficiencies of an agile, Iterate Fast mentality in a remote and multi-time-zone environment. Exceptional collaboration and communication skills across distributed teams. Experience in clinical research or Healthcare tech is strongly preferred. Experience in HIPAA/HITECH/HITRUST/PHI/PII and PCI DSS working environment. Preferred Qualification Demonstrated expertise in DevOps concepts and the SRE lifestyle. Experience managing a large infrastructure on AWS. Ability to understand the application requirements (Performance, Security, Scalability, etc.) and assess the suitable services/topology on AWS Deploy & Support applications. Familiarity with security benchmarks such as OWASP, PCI-DSS, CIS, SOC2, FedRAMP, etc. Ability to troubleshoot application-specific, core network, system & performance issues. Solid Experience in deployment, automatic, and delivery of large-scale, durable, and reliable full-stack SaaS and mobile applications in a cloud environment. Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to various audiences. Comfortable multi-tasking and working as part of a global team, as well as working independently and taking ownership A deep understanding of the software development lifecycle and a track record of shipping software on time. (ref:hirist.tech)