35304 Escalation Jobs - Page 6

Join our Team About this opportunity: The L3 RAN Level Assurance Engineer is responsible for 2nd-level assurance and fault management across RAN technologies (2G/3G/4G/5G). The role focuses on triaging and resolving jeopardy alerts and customer-impacting faults within defined SLAs/WLAs, coordinating with field operations, L2/L3 teams, vendors and customers, and maintaining high operational standards in a 24x7 environment. What you will do: Monitor, triage and resolve jeopardy alerts and fault tickets within SLA/WLA targets. Perform initial ticket triage: analyse fault tickets, determine root cause where possible, and route accurately to L2/L3 or external vendors with clear instructions. Main...

Job Overview Weare seeking a results-driven Sales Executive to join our dynamic team. The primary focus of this role is to drive revenue growth by initiating and expanding relationships with new and existing insurers. The ideal candidate will possess a strong sales background, excellent communication skills, and a passion for delivering outstanding customer service. This role also involves managing escalations to ensure a seamless experience for our clients. Key Responsibilities RevenueGrowth: ○ Develop and execute strategies to acquire new insurer partnerships. ○ Drive volume growth with existing insurers by identifying opportunities for expansion. ○ Setandachieve sales targets to meet or e...

We are looking for a level 2 Help Desk Analyst. The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc) Should act as a POC for escalation calls Responsibilities Monitor performance and report on metrics Oversee day-to-day operation, ensure SLA is met. Motivate and inspire team members, fostering a sense of collaboration and accountability. Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor role Ability to work under pressure and manage multiple tasks simultaneously. Requirements and skills Willingness to work in a 24 x 7 shift based scenario Ticket logging ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your role Develop and implement corrective and preventive actions to address recurring or systemic issues identified through major incident management. Conduct post-incident reviews and lessons learned sessions to identify root causes; contributing factors; and opportunities for improvement. Mo...

We're Hiring! Position: Team Leader – Customer Service Nature of work: On-Site Location: Electronic City, Bangalore Shift: Rotational (Day) | Workdays: 6 Days/Week (1 Rotational Off) Experience: 2+ Years in BPO | 1+ Year as Team Lead Education: Any Graduate Salary Up to 4.5lpa 🎯 What We’re Looking For: ✔️ Strong experience in customer support ✔️ Proven leadership in a BPO environment ✔️ Excellent communication & problem-solving skills ✔️ Hands-on experience with escalation management. ✔️ Only immediate joiner Virtual Interviews

Job Description Industry: General Insurance / Insurance Broking / Insurance Surveyor Location: Mumbai Experience: 12+ years Reporting To: Business Head/Vertical Head Role Summary The role holder will lead the claims function across all Specialty lines of business, ensuring efficient, compliant, and client-centric claims handling. The role involves strategic overview, operational excellence, and stakeholder management to drive timely and fair claim settlements. Key Responsibilities Strategic Leadership Define and implement claims strategy aligned with business goals. Lead and mentor a team of claims professionals. Claims Operations Oversee end-to-end claims lifecycle across Specialty Claims l...

Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken a...

Role Overview : We’re seeking an experienced AI/ML Engineer to lead initiatives in workflow automation and sentiment-driven response generation using third-party AI agents. The candidate will be responsible for integrating external AI services, orchestrating intelligent workflows, and ensuring contextual, automated replies based on sentiment and intent. Key Responsibilities: Integrate and orchestrate third-party AI agents for sentiment analysis and auto-response generation Design and maintain workflow automation pipelines that trigger intelligent actions based on AI outputs Configure and fine-tune agent behavior for tone, escalation logic, and contextual relevance Collaborate with engineerin...

Company: Global Technology organization Key Skills: Jira, Automation Testing, Confluence, Healthcare Roles and Responsibilities: Collaborate with ISMs and system teams to plan and execute technical integrated, end-to-end, and regression testing. Participate in agile development processes, working closely with developers and product managers to strategize testing efforts. Utilize test management tools such as Jira and Zephyr for effective test execution and oversight. Monitor progress throughout the testing lifecycle to ensure timely and budget-compliant delivery. Develop and maintain reusable automated test scripts, ensuring compatibility and efficiency. Drive continuous improvement initiati...

Ubuy Technologies Pvt Ltd We are a product-based Ecommerce Company with our own ecommerce portal ubuy.com offering our services worldwide. We are looking for candidates with excellent communication skills, a good typing hand, a customer-centric approach, multitasking skills, and adaptability to the dynamic nature of the e-commerce business. Ubuy.com is an online E-commerce portal that helps you in getting what you need.  Our Requirements · Strong communication skills & active listening. · Excellent writing skills. · Excellent typing skills. · Graduation in any discipline. · Good presentation skills. · Comfortable with MS office tools. · Handle social media platforms. · Ability to handle cha...

Job Title: Senior Backend Developer (Node.js / Microservices / Socket.io / Firebase) – 3+ Years Experience We are looking for someone who have prior experience in Bidding Module/bidding engine. About the Role We are looking for a highly experienced Backend Developer (3+ years) to join our core engineering team for Vahanwire , an automotive services platform. The ideal candidate should have deep expertise in Node.js, TypeScript, Javascript, Java, Python, and Microservices , along with proven experience in Socket.io, Firebase, Payment Gateways, CI/CD, and Live Notifications . This is a senior-level role where you will: · Handle server-side architecture end-to-end (setup, scaling, monitoring, t...

Your IT Future, Delivered Senior Architect(DataStage ETL) With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions . We work beyond global borders and push boundaries across all dimensions of logistics . You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Digitalization. Simply delivered. At IT Services, we are passionate about providing ETL solutions using IBM Dat...

Role Description Job Role: Associate II – Derivatives Job Location: Chennai Overview Of Role The Senior Process Associate will be responsible for handling complex data or voice-based transactions, with a key focus on processing derivative trades and lifecycle events. The role requires close coordination with internal teams, brokers, custodians, and fund administrators. The ideal candidate will possess strong analytical and communication skills and be comfortable working in a fast-paced environment with minimal supervision. Key Responsibilities Operational Support & Process Execution Process transactions (voice/data) in line with Standard Operating Procedures (SOPs). Handle inbound customer s...

Role Description Job Title: Derivatives Operations Analyst Shift: UK (GMT Hours) Department: Operations / Investment Operations Overview Of The Role The Derivatives Operations Analyst is responsible for the post-trade lifecycle management of all derivative instruments, ensuring accurate and timely settlement, margin management, and reconciliation. This role requires frequent collaboration with internal teams (Fund Managers, Traders, Compliance, Risk) and external stakeholders (brokers, custodians, fund administrators). The successful candidate must thrive in a fast-paced, high-pressure environment and be detail-oriented with strong communication skills. Key Responsibilities Full post-trade s...

Job Title: SaaS Customer Support (US phone support mandatory) Company: RunLoyal Location: India,Coimbatore Type: Full-time About RunLoyal RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive. As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers. Role Overview We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role...

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stage Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role requ...

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stage Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role requ...

Role Description Shift : UK Overview Of Role/Principle Responsibilities The primary responsibility for this candidate will be the settlement of all derivative trades and lifecycle events as well as ensuring the fund administrators receive trade, cash and position reporting within a timely manner. The role requires liaison with several internal departments as well as external brokers, custodians and fund administrators, therefore good written and oral communication is key. We are looking for someone who likes working as part of a team, is comfortable with a fast-paced operations environment. Key Responsibilities Provide comprehensive post-execution operational support to Fund Managers and int...

Overview We are seeking a Credentialing Manager (India) to oversee the day-to-day operations of the credentialing team supporting our Revenue Cycle Management Services (RCMS) customers. This role will be responsible for managing credentialing processes, ensuring compliance with payer and regulatory requirements, optimizing tools and systems to ensure efficiency and a positive customer experience, and driving operational excellence. The Credentialing Manager will collaborate closely with U.S. stakeholders, the India Director of Operations, and cross-functional teams to ensure credentialing operations meet customer expectations and contribute to growth and retention. Key Responsibilities Manag...

JD: Customer Support Executive Experience: 1year. Location: Coimbatore. JD: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe. · Taking ownership of customer issues reported and seeing problems through to resolution · Researching, diagnosing, troubleshooting...

Job Purpose: To contribute and to protect the Company’s reputation for integrity by (a)providing legal advice and counseling within assigned area of expertise (b)supporting Lead Expert Counsel the area of expertise. Job Context & Major challenges: Key challenges in the job include:(a) Expertise Advisory – working along with Lead Expert Counsel in the areas of expertise (b)Business Counselling – Offering expert legal advice without creating barriers on matters involving Medium to Low risk(c) Partnering Collaborating and influencing business legal teams for better compliance and governance Grasim Businesses with regard to all IP, Advisory and Contract matters. Key Result Areas Supporting Actio...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution tim...

Role Summary: FSI audit team is a part of the Grant Thornton INDUS. As a professional in this team, you will work with GT US teams to audit various clients within the Asset Management Industry. This is a highly integrated team doing end to end audits from INDUS. Responsibilities: Lead or supervise the engagement team including staff and seniors on the planning and execution of an audit, Asset Management clients to effectively and efficiently provide service to clients. Experience in auditing FSI/Asset Management clients. Understanding of key Industry concepts related to Hedge Funds, Private Equity, Fund of Funds and Mutual Funds. Understanding of key audit areas in Asset Management industry ...