555 Escalation Jobs - Page 6

Job requisition ID :: 97188 Date: Feb 3, 2026 Location: Kolkata Designation: Senior Consultant Entity: Deloitte Touche Tohmatsu India LLP The Team Deloitte’s GPS Advise services help clients to reimagine and reconfigure the inner workings of their organization, enabling them to deliver on their corporate strategy, identify and capture new growth opportunities, and to surpass their business objectives. Work you’ll do The professional will work in Deloitte India Consulting. The primary role of the professional will be to manage various aspects of engagement execution including project team, deliverables quality, engagement timelines and client relationship. The professional will be expected to...

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation -driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE...

Country India Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 02-Feb-2026 Job ID 14853 Description and Requirements Job Responsibilities Essential Functions Point of contact for delinquent customers. Track and follow-up with customer until case is paid to current or terminated and referred to collections. Ensures Regional Market objective of World Class Customer Service is met. Ensure that the assigned targets are met in accordance with SLA, compliance standards and internal standards. Prioritize daily workload to ensure a specified turnaround time (TAT) objective is maintained. Research and resolve billing inquiries and discrepancies for del...

Position : Customer Support Executive (Only For Men) Location : Jaipur Strong communication skills & active listening. Excellent writing skills. Excellent typing skills. Graduation in any discipline. Good presentation skills. Comfortable with MS office tools. Handle social media platforms. Ability to handle chats & emails. Familiar with CRM systems & practice. Handle customers escalation, provide appropriate solution and follow up to ensure solution. Customer Orientation. Follow communication procedures, process & Guidelines. Take the extra mile to engage customers. Ensure customer satisfaction and provide professional customer support. Communicating & coordinating with collogues as necessar...

Position Name - Assistant Manager Department - HSE Location - Powarkheda (Madhya Pradesh) Primary Objectives Ensuring Zero SIF in the Terminal Ensuring to achieve ZERO carbon neutral facility. Continuous risk reduction by education the people To create a ZERO harm, ZERO pedestrian, ZERO Spill facility Key Responsibilities Lead the team in implementing the HSE Management System. To regularly monitor safety standards and procedures in the BU, and respond to emergencies and incidents in the facilities, providing advice in HSE-related matters. Organize OHSE committee meetings, provide orientation & safety induction training to employees and contractors including Fire prevention, and Emergency re...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

The Senior Manager of Mainframe Services plays a critical leadership role in managing Mainframe infrastructure across on-premises data centers. This role ensures the delivery of Mainframe Infrastructure Services and drive platform modernization & optimization initiatives as well as Innovation and Automation. The Senior Manager oversees both third-party and internally managed IT infrastructure to meet the enterprise’s operational and strategic needs. Key Responsibilities: Mainframe Engineering Lead the design, deployment, and lifecycle management of Mainframe Infrastructure installed in Colo datacenters. Ensure Mainframe infrastructure solutions are optimized, secure, and aligned with busines...

Job Description Job Title: ACCOUNT QUALITY MANAGER L1 City: Noida State/Province: Uttar Pradesh Posting Start Date: 2/2/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ev...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...

Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity. Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications. Key Responsibilities Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, bu...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United...

Job Description Job Title: ADMINISTRATOR L1(CONTRACT) City: Kozhikode State/Province: Kerala Posting Start Date: 2/2/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-...

Position Name - Assistant Manager Department - HSE Location - Powarkheda (Madhya Pradesh) Primary Objectives Ensuring Zero SIF in the Terminal Ensuring to achieve ZERO carbon neutral facility. Continuous risk reduction by education the people To create a ZERO harm, ZERO pedestrian, ZERO Spill facility Key Responsibilities Lead the team in implementing the HSE Management System. To regularly monitor safety standards and procedures in the BU, and respond to emergencies and incidents in the facilities, providing advice in HSE-related matters. Organize OHSE committee meetings, provide orientation & safety induction training to employees and contractors including Fire prevention, and Emergency re...

Job Description Job Title: ADMINISTRATOR L1(CONTRACT) City: Chandigarh State/Province: Chandigarh Posting Start Date: 2/2/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ...

Recruitment Sourcing of candidates via LinkedIn, database search, ad-postings, networking, headhunting & referrals. Discussion of candidate profile with P & C Manager Long listing of candidate profiles & scheduling initial screening interviews for People & Culture Manager – interviewing at least 5 relevant candidates per vacancy. Schedule interviews for the candidates short-listed by the Management. Prepare presentation to management institutes, colleges, etc. Handle walk-in interviews and the related logistics. Liaise with recruitment consultants on a regular basis. Maintain database of all profiles received on the company’s website and other sources. Onboarding: Carry out employee document...

Recruitment Sourcing of candidates via LinkedIn, database search, ad-postings, networking, headhunting & referrals. Discussion of candidate profile with P & C Manager Long listing of candidate profiles & scheduling initial screening interviews for People & Culture Manager – interviewing at least 5 relevant candidates per vacancy. Schedule interviews for the candidates short-listed by the Management. Prepare presentation to management institutes, colleges, etc. Handle walk-in interviews and the related logistics. Liaise with recruitment consultants on a regular basis. Maintain database of all profiles received on the company’s website and other sources. Onboarding: Carry out employee document...

Recruitment Sourcing of candidates via LinkedIn, database search, ad-postings, networking, headhunting & referrals. Discussion of candidate profile with P & C Manager Long listing of candidate profiles & scheduling initial screening interviews for People & Culture Manager – interviewing at least 5 relevant candidates per vacancy. Schedule interviews for the candidates short-listed by the Management. Prepare presentation to management institutes, colleges, etc. Handle walk-in interviews and the related logistics. Liaise with recruitment consultants on a regular basis. Maintain database of all profiles received on the company’s website and other sources. Onboarding: Carry out employee document...

Role Purpose Drive end-to-end for critical payment applications (NEFT, RTGS, UPI, IMPS, OBPM), ensuring system stability, rapid issue resolution, and seamless transaction processing. Provide strategic oversight, lead the support team, and collaborate with stakeholders to maintain high availability and operational excellence. Key Responsibilities Lead and mentor the support team; act as escalation point for critical issues. Coordinate with business, technical teams, and vendors for resolution and smooth transaction settlement. Perform advanced troubleshooting using Oracle/SQL, Unix, and IBM-MQ. Oversee deployments, sanity checks, and ensure compliance with banking standards. Drive process imp...

DESCRIPTION Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reas...