35304 Escalation Jobs - Page 3

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. What You'll do: As the TQM, you will: Lead Premium Engagement program Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, archit...

Job Description (Experience in D2C SHOPPING ADS IS COMPULSORY) End to end campaign management (From ideation to execution, monitoring, evaluating and optimizing campaign performance to generate results) Experience in handling Ads campaigns Manage Paid Campaigns on Google Adwords, Search, Display, e-commerce and shopping ads Demonstrates effective, clear, and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time...

A Snapshot of your Day As an IT Complaint and Escalation Manager, you will be responsible for overseeing the management of customer complaints and escalations, ensuring that issues are resolved efficiently and effectively. You will work on Escalation and drive them end-to-end, and manage a dedicated team, focusing on enhancing customer satisfaction and loyalty by addressing concerns promptly and implementing solutions. Your role will involve analyzing complaint data, assessing the complaints, and driving the resolution in collaboration with respective technical groups. On a governance level, you need to identify trends and areas for improvement, collaborating with various departments to driv...

We are looking for a strategic and hands-on Scheduling Operations Lead with 13+ years of experience, including leadership in managing enterprise-scale workload automation. This role combines technical depth with team leadership, process ownership, and cross-functional collaboration to drive operational excellence and innovation. Responsibilities: Lead and evolve the scheduling operations function across global teams. Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M. Drive incident and problem management processes with a focus on root cause resolution. Partner with engineering and business stakeholders to align scheduling strategies with business goals. Devel...

JOB DESCRIPTION About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-e...

Technical Trainer The responsibilities would include: On the Job training: Delivering Brand, Product and Technical Aftersales trainings. Skill Assessment & Training Need Identification. Skill development through On the Job Training and Coaching. Training Delivery of curriculum modules. Basic to expert level training delivery to dealers manpower. Process deployment & Implementation. Certification coverage as per various levels defined. Training Nominations follow up. Debottlenecking of issues through collaboration with Regional Field Team and HO. Manpower Engagement. Timely escalation of issues observed to HO Training Team to prevent negative impact of brand and customer experience. Requireme...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

D2C SHOPPING ADS ARE COMPULSORY Key Responsibilities: End to end campaign management (From ideation to execution, monitoring, evaluating and optimizing campaign performance to generate results) Experience in handling Ads campaigns Manage Paid Campaigns on Google Adwords, Search, Display, e-commerce and shopping ads Demonstrates effective, clear, and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customers issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-manageme...

Job Description 1. Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. We are seeking a dynamic and experienced Business Process Analyst to join our Customer Information Management (CIM) team. This role is pivotal in ensuring the smooth execution of daily operations, managing team resources, handling escalations, and driving continuous improvement initiatives. The ideal candid...

About the Role! We are seeking a Senior Community Operations Manager to lead the Escalation Program for the APAC region. In this role, you will represent the APAC escalation function, collaborating closely with global counterparts to shape strategy for advanced support channels. You will oversee the regional operations of these teams while partnering with local stakeholders to manage high-impact and sensitive escalations effectively. The Advanced Support teams include SORT (Social Media Response Team) and ECR (Executive Community Relations). SORT manages escalations originating from major social media platforms, ensuring timely and effective responses to public-facing issues. ECR handles cri...

Service Desk Analyst is primarily responsible for providing technical support to our business users and stakeholders in a professional, timely and courteous manner so that end users can accomplish their business tasks. This includes receiving, prioritizing, documenting, and actively resolve/fulfill end user incidents and requests. Schedule workload in accordance with SLAs and ensure timely escalation of issues that affect business continuity. Provide professional and timely communication to end users when calls exceed SLA or when calls are to be resolved by support groups, appraising users of delays and difficulties in resolving calls and assisting in determining alternate courses of action....

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0% GENERAL DUTIES & RESPONSIBILITIES Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email. Monitors operations to ensure adherence to service level standards and company/department policies and procedures. Ensures professional and courteous customer support services are delivered to remote a productive and positive relationship with customers. Ensures adequate phone coverage including making decisions regarding scheduling changes. Acts as an escalation point for res...

Location : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 39444 Job Description Business Title Senior Manager - OTC Global Job Title Mgr II Customer Services Global Function Business Services Global Department Customer Services (DEP_BBS2) Organizational Level 7 Reporting to Size of team reporting in and type 7 to 10 Role Purpose Statement Position will be responsible for service delivery management and transformation of Customer Service & Sales Support function from BBS MOH; individual will be leading a team engaged in service delivery of Customer Service & Sales Support, Controls adherence and period end closing & reporting for different regions within...

1. Clinical Responsibilities Provide round-the-clock medical care and monitoring to ICU patients. Assess and document the clinical condition of patients daily. Implement treatment plans as per the directions of the Intensivist or treating consultant. Perform emergency procedures (e.g., intubation, central line insertion, CPR) when needed and trained for. Monitor and manage life support equipment (ventilators, monitors, infusion pumps, etc.). Participate in ICU rounds with the ICU consultant or multidisciplinary team. Ensure timely referral or escalation to specialists when needed. 2. Documentation & Records Maintain accurate and timely documentation in patient case sheets, electronic medical...

DESCRIPTION The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify tre...

Healthcare security officers are expected to respond to alarms, emergency requests, and use verbal de-escalation skills to resolve safety incidents. They are also expected to maintain confidentiality and discretion when handling private information, along with presenting strong customer service. At times, healthcare security guards will be required to effectively manage agitated or aggressive patients or visitors. At any moment, a patient could get upset and it’s important to know the techniques to properly deal with them. Other responsibilities include: Patient/Visitor/Hospital Staff Duties Assisting with visitor management is an important duty for a hospital security guard. This could incl...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Job description: Job Description Role Purpose The purpose of the role is to source and hire the right talent against the requirements shared by the business and ensuring a positive employer brand experience for the candidate throughout the hiring process. ͏ Do 1. Hire the required talent from the different sourcing channels Understand business projections and urgency of talent requirements across order and cadre demands, skill type (type A/B/C), volume vs. niche etc. As per the talent requirements shared by the business, Create sourcing plan as per hiring channel mix and cost considerations Utilize job portals, consultants, employee referral to find the right fit from the industry/ within Wi...

DESCRIPTION At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Operation Manager for its Transportation team. In this role you will working closely with fulfillment centers (FCs) and sort centers (SCs), last mile (LMs) logistic partners and other stakeholders for smooth management of line haul operations across Amazon's middle mile network. The L4 manager will be the first POC for any operational escalation and will engage with the right stakeho...

Hi All, Job Summary: We are seeking a dynamic and results-driven Technical Project Manager to lead and manage multiple technology projects, ensuring timely delivery and alignment with business goals. The ideal candidate will have strong project planning, risk management, and stakeholder communication skills, with a solid technical background and experience in Agile/SCRUM environments. Key Responsibilities: Lead end-to-end project lifecycle including planning, execution, monitoring, and closure across multiple concurrent projects. Maintain comprehensive risk and issue registers , with timely escalation and resolution of blockers. Coordinate closely with onshore and offshore development teams ...

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in-business/function risk and control responsibilities rather than focusing on one specific role. Responsibilities: Perform analysis on effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. Be involved in the enhancements focused on increasing efficiency and reducing risk. He...

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Staffing Office Onboarding Lead is a critical operations management role responsible for leading and developing a professional team, driving performance excellence, and spearheading transformative initiatives within the onboarding function. This role requires an in-depth understanding of how various operational areas integrate to contribute to the overall objectives of the Staffing Office and the ...

Roles of a Senior Project Manager Project Leadership – Lead, guide, and mentor project teams to ensure smooth execution. Strategic Planning – Align projects with business objectives and long-term strategy. Stakeholder Management – Act as the primary point of contact for clients, senior management, and cross-functional teams. Risk & Issue Management – Identify, assess, and mitigate risks; resolve conflicts or project issues efficiently. Decision Making – Make informed, timely decisions to ensure project success. Resource Management – Allocate and manage resources (team, budget, tools) effectively. Key Responsibilities Project Planning & Execution Develop detailed project plans, timelines, and...

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stageJob PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role require...

5 - 7 Years 10 Openings Chennai Role description Job Title: Derivatives Operations Analyst Shift: UK (GMT Hours) Department: Operations / Investment Operations Overview of the Role The Derivatives Operations Analyst is responsible for the post-trade lifecycle management of all derivative instruments, ensuring accurate and timely settlement, margin management, and reconciliation. This role requires frequent collaboration with internal teams (Fund Managers, Traders, Compliance, Risk) and external stakeholders (brokers, custodians, fund administrators). The successful candidate must thrive in a fast-paced, high-pressure environment and be detail-oriented with strong communication skills. Key Re...