8515 Escalation Jobs - Page 4

Who we are looking for In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What you will be responsible for Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What we value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications: Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Mortgage( Active/ Default Servicing). Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Radian Generation Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions. Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Role and Responsibilities The MSS Engineer 2 executes assigned work orders, including support tickets and project tasks to meet Managed Security Services Provider (MSSP) and other contractually defined obligations for new and existing customer facilities. This role will perform routine and scheduled maintenance and support tasks, work break/fix and other trouble and support tickets, act as a subject matter expert for programs and products offered, and respond to other emergent conditions across the fleet. Candidates must possess a strong understanding of and direct experience with concepts and best practices related to IT/OT systems. The candidate will act as an escalation step within the MSS team framework. The candidate must possess strong security and a strong network posture. This is an opportunity to be part of a world-class team operating at the nexus of two of the most exciting and fastest-growing sectors in renewable energy today: SCADA IT/OT and mission-critical software. MSSP tasks User provisioning and management, upgrade/patch, monitoring, problem resolution, and configuration management. Execute all provided Standard Operating Procedures (SOP) and policies. Modify permissions and access control lists. Perform routine management of backup and recovery services; file and disk management; and virus protection. Maintain consistent operation of multi-user systems, including coordination with internal and external stakeholders. Engage with internal and external parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution. Perform design, implementation, and administration activities for complex power generation computing environments on networks, communications, and infrastructure. Evaluate host, system, and network configurations for newly acquired sites and make recommendations for improvement. Review security, antivirus, traffic, and event logs. Adhere to cybersecurity and information security procedures, guidelines, and policies. Evaluate vendor products, services, and suggestions. Perform hardware and software upgrades. Perform routine management of backup and recovery services; file and disk management; and virus protection. Other Report project status for all recurring and non-recurring efforts as required. Attend staff and client meetings as required. • Availability for 24-hour on call duty to meet customer requirements.• Availability to make occasional, planned shifts in work hours to accommodate efforts that can only be performed after generation hours. Develop and document technical processes and procedures as needed. Ensure that required tasks are completed or directed to others as necessary. Effective written and oral communication at all organizational levels internally and with external customers. Analyze known and ad-hoc requirements to determine an efficient schedule, workflow, and process to complete. Provide Subject Matter Expertise in the evolution of IT/OT framework programs developed for our customers, which include product selection, infrastructure design, and security policies. Execute SOPs. Provide escalation to SOC and level 1 engineers. Perform custom audits, reporting and analytics within the MSS team. Preferred Experience Experience in NERC CIP-regulated environments is preferred. Experience in compliance programs or standard-driven environments (e.g., PCI- DSS, NIST, ISO-27001) SOC, NOC, or other operation center experience Work experience in at least one of the following areas: Network and infrastructure design, deployment, or maintenance. Power generation, especially renewable energy. Required Qualification & Education A university technical degree or minimum 0-2 years of relevant IT/OT professional experience. Direct or indirect service experience and/or experience providing remote support. • Ability to read electrical, network, infrastructure, and cabling drawings.• All applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields: Server hardware and OS management. Networking and infrastructure design, implementation, and management. Cybersecurity, including Next-Generation Firewall configuration and management. Remote infrastructure and network support. Data storage and recovery. Work experience in at least one of the following focus areas is required: Tier 2 or Tier 3 IT network/telecommunication support. IT infrastructure design or support. Computer network design or support. Host hardening or security monitoring (Cybersecurity). Skills & Competencies Ethical, responsible, and reliable. Self-motivated. Desire to learn and share newly acquired knowledge with colleagues. Remain cool under pressure in a fast-changing environment. Navigate business and technical challenges with ease. Effective oral and written communication with peers, external customers, and direct supervisors. Exceptional organizational skills required. Strong team collaborator. Independently make decisions and solve problems. • Accurately remember and clearly communicate detailed technical information.• Able to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills. A valid driver’s license is required. NGFW configuration, maintenance, and administration. Microsoft Windows Server support. Effective written and oral communication at all organizational levels, including engineers, end-users, and external customers. Additional Notes This position requires participation in the company’s 24/7 on call rotation. Occasionally required to lift and move up to 50 pounds. Must be willing and able to travel throughout North America, or internationally as required.

Who we are looking for In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What you will be responsible for Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What we value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications: Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements : Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution ͏ Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support ͏ 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet ͏ Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter ͏ Mandatory Skills: FINASTRA - Technical. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

A Snapshot of Your Day As a Team Lead – Accounts Payable, your day will revolve around close collaboration with business collaborators, operations teams, and finance partners. You will ensure the smooth execution of AP processes, maintain compliance with financial standards, and support the team in resolving vendor-related issues. Your role will also involve driving process improvements and mentoring your team to deliver completion in AP operations. You will be part of a culture that values efficiency, accountability, and inclusivity, with a strong focus on building partnerships and delivering value. How You’ll Make an Impact Ensure coherence with GAAP and other relevant financial guidelines and procedures. Maintain and enhance Accounts Payable procedures, including defining corrective action protocols. Make decisions on the release of payment orders in exceptional cases, within established guidelines. Monitor vendor accounts for proper authorization and data accuracy by reviewing vendor statements. Conduct regular analysis of supplier liabilities and payment-due account statuses. Act as a semi-escalation point to research and resolve disputed account discrepancies with suppliers and vendors. Lead, handle, and continuously train a team of AP Account Operations professionals to ensure high performance and compliance. What You Bring 10+ years of relevant experience in General Ledger accounting or financial reporting. Preferred Qualification: Chartered Accountant (CA). Strong understanding of accounting principles, financial controls, and reporting standards. Experience in handling audits and working with cross-functional teams. Analytical attitude with attention to detail and a proactive approach to problem-solving. Strong experience with SAP 4 About the Team You will be part of a dynamic finance team that supports our manufacturing operations. Our team works closely with factory, procurement, and other departments to ensure financial accuracy and efficiency across all Accounts Payable processes. We thrive in a fast-paced, high-volume environment where collaboration and precision are key. With a strong emphasis on continuous improvement, we aim to streamline processes and support the broader goals of our manufacturing business. Our culture values teamwork, accountability, and transparency, and we are committed to fostering a diverse and inclusive workplace. Who is Siemens Gamesa? Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are always looking for dedicated individuals to join our team and support our focus on energy transformation. Empowering our people https://www.siemensgamesa.com/sustainability/employees How do you imagine the future? https://youtu.be/12Sm678tjuY Our global team is on the front line of tackling the climate crisis, reducing carbon emissions - the greatest challenge we face. Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. We provide an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. – As a part of CTC, tax saving measure. https://jobs.siemens-energy.com/jobs

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Roles & Responsibilities : Primary contact to Worldwide customer department users on process inquiries and day to day operations Technical Support and consulting on the integration of the customers IT Applications to the central gateways Support towards Security and Risk compliance controls with respect to various Bosch regulations Request handing on all the support queries from the customers and Escalation handling on need basis Responsible for maintaining process documentation up to date Consult stakeholders on Access Management related topics Mailbox handling and query handling Ensure the customer KPI's, quality and deliverables are met Qualifications Educational qualification: BCA/MCA/BSC/MSC Experience : 6+ years of experience Mandatory/requires Skills : Knowhow in IT systems Good working knowledge in MS office (Excel, word and PPT). Knowhow in excel functions (E.g., Pivot table, charts , lookup functions, etc.,) Basic overview and experience in VBA scripts, Macros and BI reporting tools will be an added advantage Professional oral and written communication skills Know-how on ITIL service management processes will be an added advantage Should be a good team player, flexible and deadline oriented Experience in SAP authorizations (SAP roles, transaction codes, etc.,) will be an added advantage Overview and Experience in Information Security and/or Identity and Access Management Processes will be an added advantage Preferred Skills :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Mortgage( Active/ Default Servicing). Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead a team supporting multiple global premier investment management client. You will have leadership and strategy responsibility to oversee and deliver all day-to-day transactional responsibilities of the transaction management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Transaction Management team, within Middle Office Services. This Transaction Management Vice President acts as a primary escalation point for all internal/external clients. The team is responsible for trade confirmation, trade process, trade settlement, and reporting of trade instructions from clients. The team is also responsible for processing directed lending instructions, wire transfers, and trade exceptions. The candidate is should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution What You Will Be Responsible For As Vice President, you will Manage the corresponding Transaction Management team in location for multiple clients client Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle Drive transformation initiatives, including automation and process improvements Responsible for service delivery and client sentiment, including direct client contact Ensure compliance with regulatory requirements and manage associated risks. Developing a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Review, recommend and drive process improvement initiatives Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Engage with senior leadership and stakeholders to present insights and growth plans. Excellent analytical skills and ability to analyze on the spot What We Value These skills will help you succeed in this role Deep and extensive asset management experience, including investment operations, fund accounting and portfolio valuation Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Client centric attitude in managing, prioritising and delivering operations and services Trade and reconciliation break investigations experience Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Commercial acumen – Experience in leading and delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Result-oriented with an ownership and accountability mindset Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets. Understanding of key technology within the support of investment management operations Experience of driving organisational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability Job ID: R-774021 Show more Show less

Job Req ID: 47361 Location: Trichy, IN Function: Sales and Distribution About: Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce. Role Area Sales Manager Job Level/ Designation M2 Function / Department Sales Location TNC Job Purpose To ensure effective distribution setup capable of delivering sales and market share objectives; delivery of revenue & sales targets; Review & evaluate Channel partners with focus on distributor 3i – infrastructure, involvement & investment; Ensuring awareness & product placement in case of New Product launch Key Result Areas/Accountabilities Strengthening market execution & trade relationships and tracking market intelligence. Ensure Distribution planning & execution intensity to enable his team to deliver on expanding town coverage, appointing distributors, adding outlets, above norms extraction - sites, quality gross & tertiary. Having complete people ownership - effective on-boarding, in market coaching, rigorous performance review etc. - to maximize team incentive earnings and reduce attrition. Tracking / Escalation of Competition New products & Schemes. Ensuring compliance with company standards, policies and HSW norms by employees and extended teams. Judicious use of COCA budgets to maximize quality customer acquisitions. Initiatives to increase CMS & RMS in Zone Market initiatives to Improve traffic from low utilized sites Monitoring Team & provide adequate support and Guidance Core Competencies, Knowledge, Experience Core Competencies, knowledge and Experience 5-7 years of experience in Telco/FMCG In depth understanding of Distribution ecosystem Market understanding & development Detailed Sales & Distribution planning Motivate team & build capability; Basic budget management skills Must have technical / professional qualifications Professional Qualifications Graduate, MBA preferred English and local market language Skilled in performance analytics & driving team target achievement Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead teams supporting a global premier investment management client. You will have leadership and strategy responsibility to oversee and deliver all day-to-day reconciliation and transactional responsibilities of the middle office team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position which is market and client facing, with a senior level of responsibility leading both the Transaction Management and Reconciliation teams within Middle Office Services in Coimbatore. The responsibilities of the teams are responsible for trade confirmation, processing, settlement, and reporting along with the end to end processes facilitation cash and position reconciliation. The candidate is should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution. What You Will Be Responsible For you will Manage the corresponding Transaction Management and Reconciliation teams in Coimbatore supporting a large market leading asset manager Drive transaction management and settlement discipline excellence though proactive management of the trade lifecycle Proactively drive the cash, securities and total market value reconciliation process, including data acquisition, matching, investigation and allocation. Responsible for service delivery and client sentiment, including direct client contact Developing a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Review, recommend and drive process improvement initiatives Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot Engage in complex special projects and assignments Resolve discrepancies and take action on complex and escalated matters from external clients and internal departments. Communicate effectively on issues / problems to the Client and to STT management Establish and monitor systems of control, delegated authority and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively What We Value These skills will help you succeed in this role Deep and extensive asset management experience, including investment operations, fund accounting and portfolio valuation Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Experience of managing Middle Office functions with specific trade and reconciliation break investigations experience, and having a hands-on approach Strong critical thinking, problem solving, and decision making skills, promoting and driving a culture of change and ideation Client centric attitude in managing, prioritising and delivering operations and services Result-oriented with an ownership and accountability mindset Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills and experience in bringing teams together for a common goal across locations Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations Ability to work on multiple projects concurrently and prioritize work accordingly Ability to work in a fast-paced, deadline orientated, globally structured team-based environment Commercial acumen – Experience in leading and delivering operations in line with cost/budgets Able to drive pay for performance and culture of performance differentiation within teams Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams Education & Preferred Qualifications Degree in finance, business, technology or equivalent or relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle Office operations, preferably Reconciliation and Trade Management Operations inclusive of trade confirmation, settlement & reconciliation. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets. In depth understanding and clear and direct experience of leading significantly sized operations of 50 staff or more Proven experience in client communication and interaction at all levels especially senior and regulatory levels Experience of driving organizational change, with an understanding of change management principles, techniques & tools Understanding of key technology within the support of investment management operations Experience of driving organisational change, with an understanding of change management principles, techniques & tools. Ensure that the highest level of the Code of Conduct is displayed in your own and staff behavior. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Strong English written and spoken ability Job ID: R-774012 Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver No Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Windows Server Admin. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description Who we are looking for In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Additional requirements: Working from office 5 days a week About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Company: StateStreet Services Pvt Ltd. Job ID: R-773829 Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ͏ Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ͏ Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: About US At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Global Business Services Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services. Process Overview The CTO team is responsible for retail payments, transfers, Digital wallets business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation. Job Description L3 Production Support Lead Role for CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for driving day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Responsibilities Application support lead for critical payments applications that involve Problem/Incident Management, Release/Deployment support, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. Identify possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Requirements Educational Qualification: BE/ B. Tech/Mtech Certification: ITIL Certification Experience: 13 to 15 Years Foundational skills: Java, Dynatrace, Splunk, Sitescope, Catchpoint, Incident Management, change management, release management and configuration management Desired Skills Familiarity with networking infrastructure such as LTM, GTMs and routing of application traffic between data centers. Leveraging Operation Intelligence in pro-active support of applications. Supporting applications deployed to multi-Data Centers that are always ON Work Timings : 10:30 AM to 7:30 PM and 7:30 am to 4:30 pm Job Location: Chennai Show more Show less

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Junior Engineer - Quality in Coimbatore. In this role, you will be maintaining quality engineering programs, standards and improvements within the organization. What a typical day looks like: Carry out supplier validation audits, with supplier support and supplier advanced product quality planning (APQP) Lead the supplier approval process by assessing manufacturing/technology capabilities and Health, Safety and Environmental risks Support new product launches to ensure that supplier quality meets the required standards Follow up with suppliers for root cause analysis and corrective actions of supplier quality issues Perform on-site supplier visits for root cause analysis and verification of correction actions of supplier quality issues Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities Promote the use of customer preferred techniques for continuous improvement such as Lean, Six-Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, and Process Failure Mode and Effects Analysis (PFMEA) Facilitate the escalation of unresolved supplier quality issues within assigned projects and suppliers Support the Quality Manager to monitor and report on supplier product quality and performance. Manage and coordinate supplier Material/Non Material cost recovery for Supplier Quality issues Support in Internal /External Audit readiness Undertake special projects as required. The experience we’re looking to add to our team: 1 - 2 years of Strong knowledge of Advanced Product Quality B.E/B.Tech (E&TC, EEE, Mech) Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA) Lean Manufacturing knowledge Knowledge of quality and business systems Strong knowledge of Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Failure Mode and Effect Analysis (FMEA) Lean Manufacturing knowledge Knowledge of TS16949 Knowledge of ISO45001/OHSAS18001 Understanding of ISO14001 Knowledge of measurement techniques. Ready for night shift. Here are a few examples of what you will get for the great work you provide: Paid Time Off Health Insurance MR03 Job Category Quality Required Skills: Optional Skills: Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. ͏ Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customer’s business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement ͏ Deliver No Performance Parameter Measure 1. Analyses data sets and provide relevant information to the client No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy ͏ ͏ Mandatory Skills: Google BigQuery. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

The Senior CRM Executive at Style feathers will play a key role in managing and guiding the CRM team, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency. The position involves resolving escalations, mentoring team members, and enhancing the customer support process through technical insights and leadership. Key Responsibilities: Supervise CRM Executives and ensure high service quality and TAT adherence Handle escalated queries and resolve customer concerns effectively. Monitor ticket flow, assign priorities, and ensure timely closures. Train and support team members on SOPs and customer handling techniques. Collaborate with departments (Operations, Technical, QA) to resolve complex issues. Generate reports using CRM dashboards for performance reviews. Uphold a customer-first approach in all team functions. Required Skills & Competencies: Soft Skills Conflict Resolution Patience & Empathy Multitasking & Prioritization Team Mentoring Escalation Handling Communication Skills: Verbal, Written, Convincing Ability, Fluency – Most Preferable Technical Skills Advanced Excel CRM Software Knowledge (e.g., Zoho, Freshdesk) Dashboard Management Ticket Handling & Process Optimization Qualifications: Bachelor’s degree in any relevant discipline. 2–3 years of experience in customer service or CRM roles, with at least 1 year of team lead experience. Key Performance Indicators (KPIs): Customer Satisfaction (CSAT) First Response & Resolution Times Escalation Rate SLA Compliance Coaching & Feedback Implementation Company Perks Join a company that values growth, collaboration, and excellence. We offer opportunities for continuous learning and career growth in the dynamic field. Flexible schedule. Health insurance. Internet reimbursement. Leave encashment. Paid sick time and paid time off. Provident Fund. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Ability to commute/relocate: Mota Varachha, Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Experience: CRM software: 2 years (Preferred) Language: English (Preferred) Location: Mota Varachha, Surat, Gujarat (Preferred) Work Location: In person Speak with the employer +91 8154840234 Application Deadline: 19/06/2025 Expected Start Date: 17/06/2025

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773909 Show more Show less

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity We are looking for a skilled Cloud DevOps Engineer with expertise in both AWS and Azure platforms. This role is responsible for end-to-end DevOps support, infrastructure automation, CI/CD pipeline troubleshooting, and incident resolution across cloud environments. The role will handle escalations, lead root cause analysis, and collaborate with engineering and infrastructure teams to deliver high-availability services. You will also contribute to enhancing runbooks, SOPs, and mentoring junior engineers Your Key Responsibilities Act as a primary escalation point for DevOps-related and infrastructure-related incidents across AWS and Azure. Provide troubleshooting support for CI/CD pipeline issues, infrastructure provisioning, and automation failures. Support containerized application environments using Kubernetes (EKS/AKS), Docker, and Helm. Create and refine SOPs, automation scripts, and runbooks for efficient issue handling. Perform deep-dive analysis and RCA for recurring issues and implement long-term solutions. Handle access management, IAM policies, VNet/VPC setup, security group configurations, and load balancers. Monitor and analyze logs using AWS CloudWatch, Azure Monitor, and other tools to ensure system health. Collaborate with engineering, cloud platform, and security teams to maintain stable and secure environments. Mentor junior team members and contribute to continuous process improvements. Skills And Attributes For Success Hands-on experience with CI/CD tools like GitHub Actions, Azure DevOps Pipelines, and AWS CodePipeline. Expertise in Infrastructure as Code (IaC) using Terraform; good understanding of CloudFormation and ARM Templates. Familiarity with scripting languages such as Bash and Python. Deep understanding of AWS (EC2, S3, IAM, EKS) and Azure (VMs, Blob Storage, AKS, AAD). Container orchestration and management using Kubernetes, Helm, and Docker. Experience with configuration management and automation tools such as Ansible. Strong understanding of cloud security best practices, IAM policies, and compliance standards. Experience with ITSM tools like ServiceNow for incident and change management. Strong documentation and communication skills. To qualify for the role, you must have 3 to 5 years of experience in DevOps, cloud infrastructure operations, and automation. Hands-on expertise in AWS and Azure environments. Proficiency in Kubernetes, Terraform, CI/CD tooling, and automation scripting. Experience in a 24x7 rotational support model. Relevant certifications in AWS and Azure (e.g., AWS DevOps Engineer, Azure Administrator Associate). Technologies and Tools Must haves Cloud Platforms: AWS, Azure CI/CD & Deployment: GitHub Actions, Azure DevOps Pipelines, AWS CodePipeline Infrastructure as Code: Terraform Containerization: Kubernetes (EKS/AKS), Docker, Helm Logging & Monitoring: AWS CloudWatch, Azure Monitor Configuration & Automation: Ansible, Bash Incident & ITSM: ServiceNow or equivalent Certification: AWS and Azure relevant certifications Good to have Cloud Infrastructure: CloudFormation, ARM Templates Security: IAM Policies, Role-Based Access Control (RBAC), Security Hub Networking: VPC, Subnets, Load Balancers, Security Groups (AWS/Azure) Scripting: Python/Bash Observability: OpenTelemetry, Datadog, Splunk Compliance: AWS Well-Architected Framework, Azure Security Center What We Look For Enthusiastic learners with a passion for cloud technologies and DevOps practices. Problem solvers with a proactive approach to troubleshooting and optimization. Team players who can collaborate effectively in a remote or hybrid work environment. Detail-oriented professionals with strong documentation skills. What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Who We Are Looking For In this role, you will work with State Street teams from around the globe to lead Reconciliation team supporting State street Middle Office services. You will have responsibility to oversee and deliver all day-to-day deliverables of the Reconciliation management team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients. Why this role is important to us This is a varied operational and managerial position with a senior level of responsibility within the Reconciliation team. This Reconciliation Officer/Assistant Vice President acts as a Primary contact point for all internal/external clients. The team is responsible performing Cash, Position and Non-Core reconciliation and support various functional teams to resolve the exception within SLA. The candidate should be a hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution. What You Will Be Responsible For Oversee and provide day to day management of Reconciliation Management team for responsible Reconciliation unit/client Drive Reconciliation process excellence though proactive management of the exception lifecycle Responsible for service delivery and client sentiment, including direct client contact Support a strong risk management and control environment Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations. Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement. Liaise with colleagues in region or divisions globally where required for client issue resolution Perform an review function of Reconciliation process to identifying operational trends, issues and areas for improvement. Perform work independently within scope of established guidelines and according to specific procedures. Support and proactive manage on Client Change Request items impacting the Enterprise processes and Operating Models Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution. Provide guidance, support and development opportunities to the members of your team Excellent analytical skills and ability to analyze on the spot. Lead Transformation projects & initiatives to deliver Organization goals in a timely and accurate manner. Own KPI, KRI & OKR's for your respective group. Result-oriented with an ownership and accountability mindset Understanding of cost/budgets , Lead/drive the same Drive pay for performance and culture. Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations. Managing with influence and effective communication across stakeholder groups both regionally and globally. Embed risk excellence culture across the teams Encourage and drive a culture of change and ideation What We Value Extensive asset management experience, including investment operations, reconciliations and fund accounting. Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines. Strong critical thinking, problem solving, and decision making skills Hands-on experience with reconciliation tools like TLP/IntelliMatch and proficiency in manual reconciliation processes. Strong communication and presentation skills to audiences of different sizes and levels of seniority Must be self-motivated, adaptable and show initiative in different circumstances and under pressure Good team working skills. Flexibility in working outside of your responsibilities and areas of expertise. Education & Preferred Qualifications Degree in finance, business, technology or equivalent with 10-15+ yrs. of relevant industry experience Proven experience in client communication and interaction at all levels In depth understanding of Middle or Back Office operations, end-to-end processes of Mutual Funds, Hedge Funds, ETFs, and other investment vehicles. Should be proficient in multiple asset classes including derivatives, bank loans, fixed income, OTC products, etc., and have a deep understanding of their life cycles. Understanding of key technology within the support of investment management operations, TLM/TLP and Intellimatch. Experience of driving organizational change, with an understanding of change management principles, techniques & tools. Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous Strong MS Excel, Access, Word, PowerPoint skills necessary Job ID: R-773906 Show more Show less

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ͏ Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ͏ Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ͏ Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ͏ Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience: 1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Description: Global Delivery Cash CoE Role Summary This role is in Coimbatore for Cash COE Services Delivery team. This is a role with a shift covering North American hours in India however flexibility to be available for ad-hoc meetings may arise from time to time. Primary Job Duties And Responsibilities Ensure effective operations delivery day to day across North America Cash COE Services teams based in Coimbatore and Chennai. This will also include Change Management and Outsourcing governance. Drive a culture of risk excellence including control enhancement, open and transparent communication, timely escalation and remediation of issues as they arise. Develop a sense of belonging where teams operate as ‘One State Street’ beyond functional structures to share knowledge, drive best practice, and create rotation opportunities. Coimbatore is a multi-team location within Cash CoE. Implement adequate processes to ensure teams achieve internal and external SLAs/KPI’s and ensure that delivery teams are properly staffed and positioned to deliver upon commitments including partnering and influencing functional leadership. Implement consistent service delivery standards and technology aligned with global model to deliver service excellence whilst driving efficiency and reducing bespoke models. Implement appropriate oversight procedures and business controls to ensure compliance with internal and external outsourcing regulations. Act as service delivery partner to the Functional Head of Cash CoE working along with other peers to ensure senior level service delivery engagement with clients and prospects. Act as senior local escalation point for client and service delivery issues and bring all players together across Cash CoE and the broader organization to own and drive remediation. Proactively engage in client solution initiatives and GD Simplification to ensure new business opportunities are properly supported and executed. Manage and take ownership of risk including ops, compliance, regulatory & audit requests for Coimbatore including teams that are led and managed by other peers. Be the local point of contact for your peers’ team in that location akin to a Site Leader of Coimbatore for Cash CoE. Responsible for execution of the overall business plan in assigned areas, including management to financial and operational efficiency budgets. Given the leadership role, demonstrate strong focus in all aspects of Human Resource management including talent acquisition strategy; onboarding execution; training and development; staff rotation; span-of-control; overtime discipline; turnover reduction; feedback mechanisms; etc. Drive pay for performance with a focus on rewarding the future talent pool. Responsible for the direction and training of direct reports and the ongoing evaluation of their managerial performance. Drive proactive development and succession planning across all layers of Operations management. Commercial Acumen – Understanding of budgets, forecast, cost management is a must including working with BU lead and other stakeholders to build cost efficiency. Scope Distinction & Independent Action The role requires strong collaboration with Global/regional partners for local execution of global/regional operating model strategies. Minimum Job Specifications Equivalent to a B.S. degree in Finance, Business, Accounting, or related field. Fifteen or more years of leadership experience, preferably in the financial services organization. Detailed understanding of Cash Operations, Reconciliation, Middle & Back Office operations Excellent leadership, interpersonal, organizational and communication skills. Ability to develop business relationships with various levels of management within local and global stakeholders. Strong problem resolution and analytical skills, ability to drive strategic change. Job ID: R-773996 Show more Show less