35304 Escalation Jobs - Page 4

Job ID: 41865 Location: Chennai, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 9 Oct 2025 Key Responsibilities Processes Manage and/or resolve alerts/cases. Follow the Screening DOI to process risk events in line with Assess, Analyse, Act (AAA) process. Do further analysis and escalations using knowledge about complex products Implement/roll-out Group and FCC processes/DOIs. Maintain and recommend (for approval by the relevant Risk Committee), appropriate processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements. People & Talent Provide leadership, management and coaching to direct reports to ensure t...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

APM Terminals APM Terminals is looking for a TOS L3 Support Engineer to join our team providing global support for mission-critical Navis N4 and XPS platforms. You will be part of the global backbone ensuring system stability, incident resolution and continuous improvement of TOS environments across our terminals worldwide. In addition to providing advanced support, you will play an active role in implementation projects, system upgrades, and TOS-related cybersecurity initiatives , collaborating across global teams to secure, modernize and standardize our critical systems. Preferred Location: Spain Key Responsibilities: Provide L3 support for Navis N4 and XPS platforms, securing high availab...

0 - 2 Years 1 Opening Chennai Role description Shift : UK Overview of Role/Principle Responsibilities: The primary responsibility for this candidate will be the settlement of all derivative trades and lifecycle events as well as ensuring the fund administrators receive trade, cash and position reporting within a timely manner. The role requires liaison with several internal departments as well as external brokers, custodians and fund administrators, therefore good written and oral communication is key. We are looking for someone who likes working as part of a team, is comfortable with a fast-paced operations environment. Key Responsibilities: Provide comprehensive post-execution operational ...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead SAP S/4HANA Greenfield and Global Rollout projects, managing delivery across large teams (50+ FTEs). Engage directly with clients in strategic and operational discussions, ensuring alignment and successful outcomes. Oversee full project lifecycle—planning, execution, monitoring—w...

Description: Greetings from Kashiv Biosciences!!!! We are looking for Qualification, Validation and QMS Engineer for our Engineering Team in our Biosimilar Manufacturing facility based out of Ahmedabad. Below are the roles and Responsibilities. Roles and Responsibilities Responsible for Engineering compliance, Equipment Qualification, Validation and QMS activity. Timely escalation of any challenge bottle necks pertaining to engineering compliance to the management (site leadership team) to ensure proper planning and solutions. Representing as a Subject Matter Export of Engineering department in front of regulatory auditors. Responsible for engineering investigations pertaining to equipment f...

Desired Skills: More than 7 years’ experience in US accounting (preferably in small & mid-size businesses) Sound knowledge of US GAAP & Compliances Minimum 2-3 years of experience of leading team of 6 -10 members. Excellent communication – written & verbal Potential to take more responsibility than the regular job. Job Description Lead and supervise a team of transaction categorization specialists. Oversee daily operations to ensure timely and accurate categorization of transactions. Act as an escalation point for complex or unclear transaction cases. Monitor and report on team performance metrics, quality standards, and SLA adherence. Provide coaching, training, and development opportunitie...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformat...

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stageJob PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role require...

We have an excellent job opportunity for the position Company Secretary at our organization Matrix ComSec based at Vadodara, Gujarat. Please find below the job description and company details for your reference. Company Overview Established in 1991, Matrix (www.matrixcomsec.com) is a leader in Security and Telecom solutions for modern businesses and enterprises. Matrix has launched cutting-edge products like Video Surveillance Systems - Video Management Software, Network Video Recorder, and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways, and Communication Endpoints. These sol...

Key Responsibilities: Provide technical support for trading terminals and mobile trading applications. Troubleshoot network, connectivity, and application-related issues for clients. Coordinate and escalate issues with vendors for timely and effective resolution. Handle client interactions professionally , especially during critical technical incidents. Maintain smooth coordination with internal departments for follow-ups and support. Conduct basic checks on internet, hardware, and servers to diagnose system issues. Lead, guide, and support the customer support team for enhanced performance and efficiency. Requirements: Graduate in IT, Computer Science, or a related technical field. 3–6 year...

Location: Noida Berger Tower, India Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational o...

📌 Job Title: DCP Derivative Operations 📍 Location: Mumbai (Hybrid) 🕐 Shift Timing: 12:30 PM – 9:30 PM 💼 Experience Required: 1–3 Years ⏳ Notice Period: Immediate to 30 Days Key Responsibilities Send affirmation requests to clients and ensure timely trade execution. Follow up regularly with clients and escalate issues as per defined escalation matrix. Liaise with Sales, Trading, Brokers, Middle Office, and Settlement teams to resolve trade breaks. Perform data mining, business analysis, and reporting; prepare daily/weekly/monthly dashboards for management. Collaborate with team members to complete daily deliverables and maintain process efficiency. Build and maintain strong relationships with...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the Role: We are seeking a highly organized and proactive team member – Operations with expertise in process automation and team management. The ideal candidate will lead operational workflows, drive automation initiatives, manage a team to ensure timely task execution,...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

Position: Tally Support Executive Location: Delhi Reports to: Support Head Department: Customer Support Employment Type: Full-Time Role Overview: We are seeking a knowledgeable and customer-focused Support Executive to join our technical support team. The Support Executive will be responsible for providing technical assistance and support to our customers, primarily focusing on Tally accounting software. The ideal candidate should have excellent knowledge of Tally Software, Addons and Customisations along with strong problem-solving skills and a passion for delivering outstanding customer service. This role involves diagnosing and resolving technical issues, assisting with product usage, and...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realize their dreams and aspirations at every life stageJob PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS Treasures Private HNI clients having a total relationship value of 6cr INR & above. This role require...

DESCRIPTION Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance met...

Customer Service Support Advisor Job Req ID: 50995 Posting Date: 8 Oct 2025 Function: BT contact centres Unit: Finance & Business Services Location: DLF IT Park,Phase II, IIF/1, Kolkata, India Salary: as per industry market Why this job matters The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision. What you’ll be doing 1. Assists in the implementation of specific Customer Service management plans under supervision. 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Gr...

KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Job Title - Executive / Senior Executive - Maintenance What will you be doing ? Customer Relationship Management Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc) Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification. Accountable for maintaining ...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...

DESCRIPTION The Transportation representative acts as the primary interface between Amazon, Seller and delivery partners. Key job responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements About the team NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ acro...

DESCRIPTION Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Activel...