18711 Escalation Jobs - Page 2

Position: Customer Success Engineer Company: Launch Ventures (for Talkingshops.com) Location : Hyderabad About Launch Ventures Launch Ventures is a niche, award-winning technology firm that co-creates products alongside domain experts—ranging from early-stage startups to Fortune 500 enterprises. We’ve built globally scaled products, some of which have attracted investments from Google. Our work spans across modern technologies including AI/ML, IoT, Blockchain, Cloud, and full-stack web/mobile applications. We take pride not just in writing great code, but in launching ventures that matter. Our culture emphasizes product ownership, technical craftsmanship, and long-term impact. Talkingshops.com is one of our fastest-growing ventures. It’s a next-generation WhatsApp Commerce platform designed to empower small and mid-sized businesses to sell more effectively, communicate seamlessly, and operate smarter. About the Role We are seeking a Customer Success Engineer to manage the complete customer onboarding cycle for our WhatsApp ecommerce chatbot platform. This role combines technical implementation with customer relationship management, ensuring seamless deployment and customer satisfaction, along with Business & Pre-sales/Sales. As a Customer Success Engineer, you will be the first line of communication between our customers and the product. This is not just a support role — you’ll act as a trusted partner to users by troubleshooting issues, guiding them through solutions, and ensuring a seamless experience on the platform. Your contributions will directly influence product adoption, satisfaction, and retention. This role is ideal for someone who thrives on interacting with people, is comfortable with technology, and is driven by the satisfaction of resolving issues quickly and effectively. Key Responsibilities Customer Onboarding & Implementation ● Conduct discovery calls with new customers to understand their business requirements and use cases ● Translate customer requirements into technical specifications for chatbot configuration ● Build and configure bot behavior using our proprietary JSON-based chatbot framework ● Implement custom chatbot solutions tailored to each client's business needs ● Conduct testing and quality assurance before handover to customers Customer Success & Support ● Manage the complete customer onboarding journey from initial consultation to go-live ● Facilitate customer feedback cycles and implement iterative improvements ● Ensure customer satisfaction throughout the implementation process ● Provide technical support and troubleshooting during and after deployment ● Act as the primary point of contact for customers during onboarding phase Documentation & Process Improvement ● Document customer requirements and implementation details ● Maintain configuration documentation and best practices ● Identify opportunities to streamline the onboarding process ● Collaborate with product team on feature requests and improvements Required Qualifications Technical Skills ● Experience with APIs, JSON configuration, or similar technical implementations ● Comfortable working with technical documentation and configuration files ● Basic understanding of chatbot/conversational AI concepts (preferred) ● Proficiency in troubleshooting technical issues and finding solutions Customer-Facing Skills ● Customer-facing experience in B2B environment ● Strong requirement gathering and consultative selling skills ● Excellent verbal and written communication skills ● Experience managing customer feedback cycles and iterative processes ● Ability to explain technical concepts to non-technical stakeholder Customer Assistance Respond promptly and professionally to customer inquiries via phone, email, chat, or ticketing systems. Act as a point of contact for troubleshooting product issues, onboarding queries, and general user guidance. Technical Troubleshooting Diagnose and resolve issues related to the Talkingshops.com platform, including product configurations, integrations (e.g., WhatsApp Business API, payment gateways), and user access problems. Assist users in resolving connectivity issues, API errors, or data sync problems with platforms such as Shopify, WooCommerce, and others. Documentation and Knowledge Sharing Maintain detailed records of customer interactions, reported issues, troubleshooting steps, and resolutions in the CRM. Create and contribute to internal knowledge bases and customer-facing support articles or FAQs. Issue Escalation & Collaboration Work closely with the engineering and product teams to escalate unresolved or complex issues with complete context. Provide feedback from users to help improve product usability and customer satisfaction. Process & Quality Improvements Recommend process improvements or automation opportunities to enhance support quality and reduce turnaround times. Help refine onboarding and support playbooks for faster, consistent customer issue resolution. Customer Experience Management Build rapport with customers and ensure a high degree of empathy and clarity in communication. Monitor support KPIs (response time, resolution time, CSAT scores) and strive for continuous improvement. What We’re Looking For Educational Background: Bachelor’s degree in any discipline (a technical or computer science background is preferred). Experience: 1–3 years of experience in a customer support, technical support, or client services role. Prior experience supporting SaaS, eCommerce, or B2B platforms is a strong advantage. Hands-on experience dealing with phone-based queries is essential. Skills: Strong communication skills — clear, concise, and empathetic. Ability to explain technical concepts in simple, non-technical language. Comfortable working with support tools like Freshdesk, Zendesk, HubSpot, or similar CRMs. Familiarity with WhatsApp commerce tools, APIs, or payment integrations is a plus. Multilingual communication (especially regional Indian languages) is a bonus. Why Join Us Opportunity to work on a high-impact product serving small and growing businesses. Dynamic, startup-like environment with the stability and mentorship of an experienced leadership team. Learn and grow across customer success, product thinking, and technical troubleshooting. Flat hierarchy, transparent communication, and a supportive team culture. Competitive salary, benefits, and opportunities for growth within the company. This is below additional information sharing for your better understanding & preparation Summary: Hiring Needs for Customer Success Engineer ,Talkingshop 1. Role Overview The Customer Success Engineer will play a hybrid role,bridging technical product support and customer onboarding. This person will be responsible for addressing technical queries, helping customers onboard smoothly, and supporting users who may not be tech-savvy, particularly in Hindi-speaking regions. 2. Key Responsibilities Handle platform-related queries, e.g.: “Where do I upload my product catalog?” “Which API do I use to integrate a specific feature with Shopify?” Support the onboarding process for new customers on the Talkinshop platform. Explain product features and technical solutions clearly and simply, avoiding jargon. Troubleshoot issues, guide users step-by-step, and resolve tech-related glitches. Assist with understanding and using tools like Meta Business Suite and other platform integrations. Communicate efficiently and patiently with retailers and small business owners. 3. Required Skills & Competencies Fluent in Hindi and English (must-have): The customer base right now is predominantly Hindi-speaking, particularly in Tier 2, 3, and 4 cities in Maharashtra and North India. Strong communication skills: Able to simplify complex topics and explain without confusion. Basic technical knowledge: Understanding of APIs, client-server architecture. Familiarity with tools like Meta Business Suite, e-commerce platforms, catalogue uploads. Ability to assess feasibility of tech integrations. Customer-centric mindset: Friendly, approachable, and likeable personality. High level of patience and empathy, especially when handling repetitive or basic questions. Debugging and troubleshooting: Should be able to help with product flows and resolve issues efficiently. 4. Desired Experience 1–4 years in Tech Support, Customer Experience, or Customer Success roles, ideally in a product-based company. Preferably from domains such as: Fitness and wellness apps Finance/taxation software (e.g., QuickBooks) Retail-tech or SaaS platforms for small businesses Should have worked with non-tech-savvy users or small business owners. 5. Target User Profile As of now the leads are coming for Retailers and business owners from Tier 2/3/4 cities, primarily in Maharashtra and North India. Often not tech-savvy, requiring more hand-holding during onboarding and usage. Curious about how the platform adds business value, with frequent questions about features. 6. Sourcing Suggestions Look for candidates currently in customer/tech support roles in product companies targeting a similar customer segment. Focus sourcing efforts in Pune, Maharashtra, North India. Suggested Filters for Meenakshi: Job Titles: Customer Support Engineer, Customer Success Specialist, Tech Support, Product Support Associate. Industries: E-commerce, Fintech, Retail SaaS, CRM platforms, Marketing Tools, D2C enablement platforms. Location: Pune, Mumbai, Delhi NCR, candidates open to relocating. Languages: Hindi-fluent, English-proficient. Personality Traits Smart and a quick learner ,especially of new tools like Meta Business Suite.

Job title: Global Meetings & Events – Hub Lead, Hyderabad Location: Hyderabad Job type: Permanent and Full time About The Job Our Team: Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Global Meetings & Events – Hub Lead within Global Meetings & Events, in the Procurement Services tower, you’ll lead high-performing teams delivering compliant, efficient, and scalable event operations across GBUs and regions. You’ll play a key role in driving process excellence, stakeholder engagement, and team development, ensuring our event and engagement operations are not only well-executed, but aligned with Sanofi’s broader mission of innovation and impact. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Main Responsibilities The Hub Lead for Global Meetings & Events (GM&E) will be responsible for providing strategic direction, operational oversight, and people leadership across a regional hub. The role ensures effective delivery of event operations (events management, engagement such HCP contracting, payments, compliance, and execution) across GBUs and therapy areas while driving efficiencies, innovation, and stakeholder satisfaction. Lead and develop a multi-layered team of Event & Engagement Specialists/Analysts/Hub Managers, ensuring accountability for performance, service quality, and compliance. Foster a culture of collaboration, engagement, and continuous learning through cross-training, upskilling initiatives, and regular feedback. Oversee day-to-day planning and delivery of internal and external events and engagements, ensuring effective resource allocation, operational execution, and alignment with global standards. Act as the strategic escalation point for complex or sensitive issues, ensuring timely resolution and communication across stakeholders. Ensure compliance with regulatory requirements, internal policies, and FMV principles; guide teams and stakeholders in navigating evolving compliance expectations. Collaborate closely with in-country Heads, Leads and cross-functional partners (Procurement, Finance, Legal, Compliance) to resolve escalations, drive alignment, and support business continuity. Drive simplification and operational excellence through process optimization, tool implementation, and the adoption of global platforms and digital technologies. Identify opportunities to internalize transition activities currently managed by vendors, ensuring sustainable integration and knowledge transfer. Monitor project timelines and KPIs, track performance, and proactively implement corrective actions to meet delivery expectations. Promote sharing of best practices and innovation across regions and hubs, contributing to the global GM&E transformation roadmap. Identify operational risks, emerging business needs, and improvement opportunities; propose scalable, forward-looking solutions to address them. Develop and maintain governance frameworks, reporting standards, and documentation to enable data-driven decision-making and operational transparency. About You Experience: Minimum 12 years of experience in the pharmaceutical or healthcare industry, with at least 3 years in a leadership role within Meetings & Events or related project management roles. Proven experience in managing multi-layered teams of 50+ employees in a global or regional setup. Soft Skills: Strong leadership presence with the ability to influence, negotiate, and drive change in a matrixed environment. Ability to manage ambiguity and conflicting priorities while maintaining stakeholder trust. Technical Skills: Proficiency in MS Office Suite, Teams, SharePoint, and project management tools. Knowledge of event technologies and digital platforms is a plus such as One CRM, CVENT, SPOTMe. Education: Graduate/Postgraduate in Business, Life Sciences, Pharmacy, or related disciplines. MBA or relevant event/project management certifications preferred. Languages: Fluent in English (spoken and written); additional languages are an asset. Why Choose us Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave. Be part of a global team that delivers best-in-class, compliant, and purpose-driven meetings and events that support critical scientific and commercial goals. Help shape the future of event engagement at Sanofi by driving innovation, digitalization, and operational excellence across our Global Meetings & Events network. Pursue Progress, Discover Extraordinary Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com! null Pursue Progress . Discover Extraordinary . Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before. You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

About This Role Wells Fargo is seeking a Data Management Analyst. In This Role, You Will Participate in less complex analysis to provide new data requirement of Finance group controllers by fulfilling data sourcing in Enterprise Instrument Data Foundation product or Confirmed Authorized Data Source at target. Adhere to data governance standards and procedures Identify data quality metrics and execute data quality audits to benchmark the state of data quality Design and monitor data governance, data quality and metadata policies, standards, tools, processes, or procedures to ensure data control and remediation for companywide data management functions Support communications with basic documentation related to requirements, design decisions, issue closure, or remediation updates Support issue remediation by performing medium risk data profiling, data or business analysis, and data mapping as part of root cause or impact analysis Provide support to regulatory analysis and reporting requirements Recommend plans for the development and implementation of initiatives that assess the quality of new data sources Work with business and technology partners or subject matter professionals to document or maintain business or technical metadata about systems, business or data elements, or data-related controls Consult with clients to assess the current state of data quality within area of assigned responsibility Required Qualifications: 2+ years of Data Management, Business Analysis, Analytics, or Project Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Bachelor's or master's degree with 2+ years of experience in Finance reporting/ Regulatory reporting/ Product control. Experience in SQL, Data management, Data lineage is preferred. Job Expectations: Shift timing is 01:30 PM to 10:30 PM IST Posting End Date: 23 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-472760

Purpose And Scope We are seeking a highly skilled Major Incident Response Manager to lead our organization’s response to significant incidents that impact our operations and services. The ideal candidate will be responsible for managing the end-to-end incident response process, coordinating cross-functional teams, and ensuring effective communication during major incidents. This role requires strong leadership, excellent problem-solving skills, and the ability to work under pressure in a fast-paced environment. Responsibilities And Accountabilities Establish and maintain a fully resourced 24x7 global support model, enabling rapid response to major incidents through a follow-the-sun framework. Lead the response to major incidents, ensuring timely detection , assessment, escalations and resolution of major incidents that impact business operations. Develop and maintain the Major Incident Management process, including policies, procedures, knowledge base with critical contacts and best practices. Work closely with End User Technology Support and the Digital Desk to enhance observability and resolve emerging incidents before escalation into major incidents. Coordinate with Chapter and Value Teams across DigitalX, Legal, Communications and other Functional Units to ensure a unified response to major incidents. Facilitate incident review meetings, ensuring all stakeholders are informed and engaged throughout the incident lifecycle. Provide clear, timely updates and impact assessments to senior management and stakeholders during major incidents to support executive decision making. Conduct post-incident reviews to identify root causes, lessons learned, and opportunities for process improvement. Implement and optimize incident response tools and technologies to enhance incident detection and response capabilities. Deliver training and guidance to team members and stakeholders on major incident management protocols . Champion a culture of preparedness across Service Enablement, TechX and DigitalX. Stay current with industry trends, threats, and best practices related to incident management. Required Qualifications Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Atleast 5 years of experience in incident management, with a focus on major incidents in a complex global environment. Strong understanding of IT service management (ITSM) frameworks, such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide cross-functional teams. Strong analytical and problem-solving abilities, with a focus on root cause analysis and continuous improvement. Exceptional communication skills, both written and verbal, with the ability to convey complex information to diverse audiences. Relevant certifications (e.g., ITIL, CISSP, CISM) are a plus. Preferred Qualifications Experience in managing IT budgets and vendor relationships. Relevant certifications, such as ITIL, PMP, or AWS, are a plus Working Environment Astellas’ Global Capability Centres – Overview Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. _ _Our three GCCs are located in India, Poland and Mexico. _ _ _ _The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands. _ _ _ _Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients. Category Astellas is committed to equality of opportunity in all aspects of employment. EOE including Disability/Protected Veterans

Job Description As a Technology Support III team member within Corporate and Investment Banking Post Trade Technology Securities Processing, you will ensure the operational stability, availability, and performance of our production application flows. You will foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job Responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities, And Skills 6+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred Qualifications, Capabilities, And Skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud Knowledge on SQL queries Knowledge on monitoring tools Geneos and application performance management tools like Dynatrace , AppDynamics and Datadog Basic Knowledge of SLI , SLO and SLA with SRE mindset Understanding of Micro-service base application Architecture and System Level Design Knowledge on any of Scripting language like Python, Shell Script and Well understanding of CICD tools . Understanding on how to build resilient, stable application

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What You Will Do Let’s do this. Let’s change the world. In this vital role you will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot). This senior-level individual contributor will be responsible for the design, delivery, and optimization of thoughtful self-service solutions that improve the user experience, reduce manual support, and streamline service delivery. This role works closely with Global Service Desk leadership, regional support teams, and the ServiceNow platform team to identify automation opportunities, build scalable conversational workflows, and continuously enhance the self-service capabilities of Amgen’s virtual agent. The individual will also act as a regional point of escalation for chatbot-related inquiries and automation improvement initiatives. This is a high-visibility role with broad impact across Amgen’s IT support ecosystem. Roles & Responsibilities: Act as Product Owner for Amgen’s Virtual Agent and self-service automation platform, driving development and delivery of chatbot workflows and experiences. Define the roadmap and backlog for Virtual Agent enhancements, integrating AI/ML capabilities, knowledge articles, request fulfillment, and live agent handoffs. Collaborate with Global Service Desk leadership to identify top call drivers and automation opportunities. Partner with ServiceNow developers and UX designers to create conversational flows that align with support goals and user expectations. Ensure automation use cases align with ITSM processes and integrate seamlessly with the broader service catalog and request workflows. Monitor chatbot performance and user feedback; analyze intent usage, resolution rates, deflection, and satisfaction metrics to drive continuous improvement. Maintain and document conversation models, test cases, release plans, and communication strategies to support consistent delivery and governance. Support training and onboarding of chatbot partners across regional teams, including guidance on conversation design and intent maintenance. Serve as a customer concern point of contact for regional support teams regarding chatbot issues and enhancement requests. Ensure solutions align with accessibility, compliance, and security standards while optimizing service delivery outcomes. What We Expect Of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience Preferred Qualifications: Functional Skills: Must-Have Skills: Conversational Automation: Solid experience designing, managing, and improving chatbot or virtual agent solutions in an enterprise setting. ServiceNow Virtual Agent & ITSM Experience: Hands-on experience with ServiceNow Virtual Agent or similar products, including integration with request management, knowledge base, and live agent handoff. Data-Driven Optimization: Proven ability to analyze automation performance metrics, interpret feedback, and prioritize enhancements based on business impact. Product Ownership & Agile Delivery: Experience managing product backlogs, defining user stories, collaborating with developers, and delivering in Agile or Scaled Agile environments. Good-to-Have Skills: Natural Language Understanding (NLU): Familiarity with NLU configuration, intent training, and conversational design principles. User Experience Awareness: Understanding of conversational UX design standard methodologies, accessibility requirements, and user-centric development. Regional Support Alignment: Experience working with global support organizations and serving as a point of contact for cross-regional coordination. Service Delivery Attitude: Solid understanding of IT support operations and the role automation plays in driving efficiency and service consistency. Professional Certifications: ITIL v3/4 Foundation Certification (preferred) ServiceNow Certified Implementation Specialist - Virtual Agent (preferred) SAFe Product Owner/Product Manager (preferred) Conversational Design or NLU/AI training certifications (nice to have) Soft Skills: Attention to Detail: Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing. Effective Communication: Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels. Analytical & Problem-Solving: Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues. Initiative & Accountability: Highly self-motivated and proactive, with a solid sense of ownership and follow-through on tasks and process improvements. Collaboration & Teamwork: Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives. Adaptability & Flexibility: Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes. Time & Task Management: Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value. Process-Oriented Thinking: Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation. User & Customer Focus: Keeps partner and end-user needs central when evaluating, designing, or enhancing self-service automation solutions. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. What You Can Expect Of Us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com

Job Description Exciting opportunity to be the Compliance Officer and Principal Officer for the JPMIPL entity. Job Summary As the Compliance Risk Management Lead in the Compliance team, you will be responsible for regulatory Compliance Coverage for JP Morgan India Pvt. Ltd. Job Responsibilities Responsible for implementation of compliance framework for JPMIPL. Act as the Compliance Officer and Principal officer for JPMIPL. Responsible for regulatory guidance and advisory to the business/operations teams and other stakeholders regarding regulatory changes as well as existing regulations. Evaluate compliance with relevant regulations, including AML, KYC (impacting the regulatory licenses held by JPMIPL), monitor and identify issues or gaps. Provide updates to the board on regulatory developments Engage with SEBI, Exchanges and relevant regulatory authorities for exam/ inspection and other RFIs as well as for regulatory clarifications. Participate in various advocacy initiatives with SEBI and exchanges. Handle the escalation of alerts from Trade surveillance team as well as alerts from exchanges. Review policies pertaining to JPMIPL based on regulatory changes / requirements. Work with various regional teams and provide them with necessary updates regarding local regulations. Represent compliance on various legal entity governance forums Required Qualifications, Capabilities, And Skills Bachelor’s Degree in Finance, Economics, Statistical Mathematics, Data Science or equivalent/related disciplines 10 plus years of experience in the Financial Services Industry with a demonstrated track-record experience and knowledge of Broking and Investment Banking compliance, including proficient understanding of India AML/CFT regulations and requirements Preferred Qualifications, Capabilities, And Skills Chartered Accountant, Master’s degree, Company Secretary or other closely related professional qualification will be beneficial. Experience in handling regulatory investigations is an advantage Competencies Ability to develop and maintain productive relationships with key internal clients across all levels. A solution driven approach, with exemplary problem solving skills; Good analytical ability. Ability to own, deep-dive and/or investigate issues and can derive solutions independently, ultimately ensuring successful implementation or resolution Experienced with Mantas, technology driven case management tool and/or technology will be preferred and require proficiency in MS Office (Outlook, Excel, Word, PowerPoint etc.), and the experience to handle large volumes of quantitative data Ability to work effectively alone and as part of a team, at a local and regional level Strong interpersonal or client management skills required to work effectively, influence and/or negotiate desired outcomes with multiple stakeholders and/or senior management Good written and verbal communication skills. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description Take charge and inspire excellence as a Transaction Processing Team Leader, where you will lead and manage daily regulatory reporting and remediation tasks. Drive innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. As a Regulatory Reporting Analyst within the Transaction Processing Team, you will take charge and inspire excellence by leading and managing daily regulatory reporting and remediation tasks. You will promote innovation and efficiency by promoting process improvements, ensuring your team is always ahead in delivering exceptional results. Job Responsibilities Perform deal reviews within the Service Level Agreement which involves reviewing term sheet versus risk management systems and legal confirmation versus risk management systems Ensure accurate reviews and timely escalation of unissued/unexecuted documents Drive efficiency in the current process and identify incorrect booking practices and educate Middle Office on the impact Build and sustain strong working relationships with internal Lines of Business including Middle Office, Front Office, and internal Counterparts Ensure all issues are investigated and resolved in a timely manner as per Business Standards Prepare weekly MIS and monthly control packs for Senior Management Analyze MI and report trends and spikes Participate in various testing related to system enhancement, project implementation, and new business initiatives Identify control gaps and suggest improvement ideas for better efficiency and effectiveness Required Qualifications, Skills And Capabilities Must exhibit strong partnership abilities ISDA knowledge, Equity Derivatives product knowledge and Equity Derivatives experience Must be able to handle a high level of complexity in product coverage, shift gears with relative ease, be flexible enough in shifting workload in accordance with changing priorities, and be comfortable dealing with a stressful and fast-paced Trading environment Strong communication skills Needs to be highly numerate with excellent keyboard skills and a high-level of computer literacy Needs to be aware and have an understanding of the large financial risks that can be incurred through operational errors and control risks Bachelor’s degree ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II at JPMorgan Chase within the Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job Responsibilities Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required Qualifications, Capabilities, And Skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred Qualifications, Capabilities, And Skills Knowledge of one or more general purpose programming languages or automation scripting

Role Title: Customer Service Specialist Location: Work from Office, Full Time CTC: Up to 5 LPA + Incentive (performance based) We are looking for an individual to join our rapidly growing team at Anveshan, as a Customer Service Specialist. We’re looking for an enthusiastic candidate with a passion for amazing customer service to join our Customer Experience Team. Have an opportunity to learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our customers. Roles and Responsibilities: Customer Service: Respond to customer queries through phone, email, and chat, ensuring timely and effective resolution of issues. Complaint Handling: Address customer complaints with professionalism, ensuring a quick and satisfactory resolution while maintaining a positive customer relationship. Escalation Management: Identify and escalate issues that require additional attention to the appropriate department. Customer Feedback: Gather customer feedback and provide actionable insights to the management team to improve service quality. Process Improvement: Suggest improvements to enhance the customer service process and the efficiency of our operations. Skills and Qualifications: An undergraduate/postgraduate degree Freshers are also eligible Minimum one year experience in one or more of the following areas: Customer Service, Sales, Marketing and Advertising (Preferably from FMCG sector, D2C brand) Proficiency in verbal and written communication skills; fluent in English and Hindi Excellent convincing and presentation skills Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information, or modified actions by the customer About us: We are Anveshan, a team on a mission to be the number one food brand of the world. In just two short years, Anveshan has developed deep roots in the market. With our range of products, we have accumulated a customer base of over 1 lac happy customers, and we are only growing bigger. Anveshan has empowered over 3000 producers and is using its brand to enable and uplift India’s farmers and producers. At Anveshan, above all, we value innovation and creativity. If you want to make a difference and contribute to our vision, we are hiring now. Why should you join us? Real time guidance from industry experts Ownership of your own work Gain experience of working in a fast paced environment Participate in, and grow the Customer Experience team To work with a young and enthusiastic team

The Infrastructure Finance (IF) and Clean Energy Finance (CEF) Underwriter will cover large and complex products globally and will manage the credit review process. The team’s mandate is to deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to Risk and Banking shared commitment to ensuring the safety and soundness of wholesale lending across ICM. The Analyst position is responsible for a portfolio of IF and CEF Relationships, owning the Credit Risk Analysis for those relationships, and being responsible for the continuous monitoring of that portfolio. That includes the production of Annual Reviews, Quarterly Reviews, and the support to Ad-Hoc Transactions and Portfolio & Industry Reviews and Stress Testing. The Analyst is expected to have a deep understanding of credit risk, of Citi´s internal policies and procedures, and of being knowledgeable about the industry fundamentals the portfolio belongs to. They should need minimal supervision from their respective Team Leads and be able to carry thoughtful conversations with Risk and Banking partners. Key Responsibilities:  Assess the credit and financial strength of Citi’s IF and CEF clients by performing fundamental credit analysis of counterparties using both quantitative and qualitative factors. These include performing detailed financial analysis, identifying the strengths and prevailing risk factors and rendering a final credit recommendation  Complete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi’s counterparties based on independent assessment and judgement completed on the due diligence of the client and industry knowledge to provide appropriate extensions of credit remaining within Risk appetite  Continuous monitoring of the covered portfolio, including following industry trends, impacts to key relationships, and escalation of potential credit issues to Team Leads, Risk and Banking partners  Running financial modeling of the IF and CEF clients to provide a view of projected cash flow profile, including running various stress sensitivities, and Enterprise Valuation  Reviewing and providing recommendation on the risk rating across this sector  Maintain compliance with bank credit policies/practices and regulatory policies to ensure business unit is in adherence and receives satisfactory ratings from internal and external auditors. Qualifications: Risk & Credit Underwriting:  Well developed analytical skills, including an understanding of key financial statements and accounting with the ability to identify root causes and trends and anticipate issues  Forms independent opinions on credit and recognizes emerging risks  Demonstrates advanced knowledge of financial statements and GAAP accounting or similar governance relating to country of operation  Solid understanding of Credit Policy and procedures; Proactively reviews Citi policies and procedures to benchmark against transactions and work submitted  Demonstrates and executes the ability to identify potential risk issues that need escalation and escalates them promptly Leadership:  Displays a deep commitment and positive attitude to Citi and colleagues, is reliable, and eager to do more  Embraces the need for change and appreciates its benefits with natural curiosity  Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas Competencies:  Highly e􀆯ective interpersonal skills, with the ability to build relationships  Solid organizational skills with ability and willingness to work under pressure and manages time and priorities e􀆯ectively  Exceptional written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority  Advanced Microsoft O􀆯ice (Word, Excel, and PowerPoint) skills  Advanced experience with Financial Modeling Education: MBA Finance, CFA or CA ------------------------------------------------------ Job Family Group: Risk Management ------------------------------------------------------ Job Family: Credit Decisions ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment. ------------------------------------------------------ Other Relevant Skills Credible Challenge, Data Analysis, Laws and Regulations, Management Reporting, Referral and Escalation, Risk Remediation. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! About The Role We are seeking an experienced and detail-oriented Senior Benefits Specialist to join our People team. This role will be responsible for managing and evolving our global employee benefits programs (primarily in EMEA and APAC). The ideal candidate will bring a strategic mindset, deep knowledge of benefits compliance across multiple jurisdictions, and hands-on experience in designing, implementing, and administering comprehensive benefits offerings to support a global workforce. The role will help serve as a key benefits resource, building and administering relevant, competitive, and cost-effective benefit programs. The role reports to the Director of Global Benefits (located in the United States). How You'll Contribute Global Benefits Strategy & Design: Design, implement, and optimize competitive global benefits programs aligned with company goals and employee needs. Partner with regional HR leaders and external advisors to ensure benefits are locally compliant, cost-effective, and market competitive. Conduct regular benchmarking and make data-driven recommendations for enhancements or changes. Benefits Administration Oversee day-to-day benefits operations across all regions, including enrollment, audits, and invoicing. Liaise with benefits vendors, brokers, and insurers to ensure quality service delivery and program effectiveness. Create and maintain benefits documentation, including plan summaries, policies, and process guidelines. Oversee and manage employee leaves of absence, ensuring compliance with company policies and regulations while maintaining workflow continuity and supporting employee needs. Review and process benefits-related invoices (e.g., insurance carriers, wellness programs) to ensure accuracy, resolve discrepancies, and coordinate timely payments in alignment with vendor contracts and internal policies. Compliance & Governance Ensure global benefits programs comply with country-specific legislation. Monitor regulatory changes and assess their impact on current benefits plans. Support benefits program audits. Employee Support & Communication Collaborate with the HR Operations team to identify the optimal support model; develop collateral materials for first level support. Act as the escalation point for complex benefits queries globally. Develop clear, engaging employee communications and resources to increase awareness and understanding of benefits offerings aligned to benefits communication strategy. Lead global benefits onboarding sessions and annual benefits education sessions. Vendor & Budget Management Manage relationships with external providers and negotiate renewals and service agreements. Lead insurance renewals for Tier 2 countries and support renewals for Tier 1 countries Support global benefits budget and expenses, identifying opportunities for cost savings or efficiencies. Required Skills Minimum 5–7 years of progressive experience in employee benefits, with at least 2 years in a global role. In-depth knowledge of global benefits and strong familiarity with benefits across EMEA, APAC. Knowledge of the Americas is a plus. Strong understanding of regulatory requirements and typical practice in multiple countries. Proven experience working with benefits brokers, vendors, and systems. Exceptional project management and organizational skills. Strong interpersonal, communication, and stakeholder management skills. Analytical mindset with the ability to interpret data and provide actionable insights. We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical And Professional Expertise 8+ years of experience in Power Platform Administration & Governance Manage all Power Platform settings, environments, and administrator privileges. Monitor platform capacity, license usage, and database resources (Dataverse). Implement and enforce Data Loss Prevention (DLP) policies and compliance frameworks. Stay up to date with Microsoft’s continuous platform changes and align configurations accordingly. Establish and maintain governance frameworks ensuring platform compliance with corporate policies and legal regulations. Application Management & Support Monitor and manage Power Apps and Power Automate workflows to ensure optimal performance and availability. Troubleshoot and resolve complex technical issues and incidents promptly. Provide advanced support including escalation coordination with Microsoft Support when necessary. Document processes, resolutions, and best practices to enhance knowledge sharing. Development & Integration Create, optimize, and manage Power Apps and Power Automate flows, including custom connectors and APIs. Integrate Power Platform with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive), Dynamics 365, SQL databases, and Azure services (Logic Apps, Azure Functions, Key Vault). Support hybrid environments by connecting on-premises data via On-Premises Data Gateway or Power Automate Desktop. Implement security protocols and encryption standards across the platform. Identify and remediate security vulnerabilities in Power Platform components. Ensure adherence to GDPR and other industry-specific compliance requirements. Preferred Technical And Professional Experience Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience. Proven experience (3+ years) in Power Platform administration, including Power Apps and Power Automate. Strong knowledge of Microsoft 365 integration and Azure services related to Power Platform. Experience managing environments, capacity planning, licensing, and governance within Power Platform. Proficiency in PowerShell scripting and automation within Microsoft ecosystems. Solid understanding of data security, compliance (GDPR), and DLP policies. Experience troubleshooting complex Power Platform technical issues and managing escalations with Microsoft Support. Familiarity with ITIL incident and problem management processes. Excellent communication, documentation, and collaboration skills. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary This role is for Fraud Risk Surveillance Centre for monitoring PvB Clients transaction for four countries. Key Responsibilities Strategy Report on any anomalies during review of transaction if the same is not in line with the rule parameters. Basis the review/false positive recommend for any changes in rule/threshold with supporting evidenced to Management/Stakeholders as appropriate Business Understand Core Business Pattern of Private Banking Clients (PvB) and ensure the Fraud Risk Management framework is effectively embedded and managed effectively for PvB Clients as per designed process. Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Process Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for Fraud Risk Management. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalate to relevant stakeholders. Identify and track Key Performance Indicators (KPIs) to support strategy testing environment and daily operations. Adopt a risk-based approach on cases Investigated as applicable. Diligent and focused investigation on case management based on the alerts triggered. Ensure clear updation of comments for closure of cases in system and for those in Under Investigations. Timely response/reminder to be set out for the cases under Investigation as per agreed protocol/timelines. Closure of cases based on response from BRM and Control and Supervision team as per agreed Turnaround time (TAT). Responsibilities Timely escalation to Stake holders on non-availability of client instruction documents/Voice logs as per TAT/process. Ensure that policies and processes are followed as per CTI and alerts are disposed in conjunction with DOI. Timely communication of key information and trends if any to Supervisor / Top Management. Actioning of all related processes within mandated timelines to avoid any TAT breaches. Review the report generate by MIS team and report on anomalies/discrepancy. Support in UAT/UVT testing as per business needs and requirements. This could be including weekends. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk. Ensure adherence to the Group’s approach to the management of fraud risks, providing training/leadership where necessary to close gaps in understanding or adherence. Ensure data preparation with Excel knowledge with (Pivot/Macros) Responsibilities Governance Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture. Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work. Adherence to confidentiality agreement always. Adherence to Group Policy and Code of conduct always. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Key stakeholders Internal/External Stakeholders: Providing support to the Fraud Control unit by monitoring of suspicious transactions pertaining to PvB Clients based on alerts triggered in Falcon. Co-ordination with BRM and C&S for clarification/supporting documents/Voice logs Other Responsibilities Ensure candidate supports the team at all times; and ensure wiling to take up UVT activities on weekends if any as per Business requirements. Role Specific Technical Competencies Fraud monitoring or similar operational transactional based review activity. English Proficiency (writing/Speaking) Technical know-how Excel (knowledge of Macros/Pivot) is an advantage. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

About This Role Wells Fargo is seeking a Lead Software Engineer In This Role, You Will Lead complex technology initiatives including those that are companywide with broad impact Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines Design, code, test, debug, and document for projects and programs Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals Lead projects, teams, or serve as a peer mentor Required Qualifications: 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 10+ years of experience in Java, Spring boot, Microservices, Oracle DB, Cloud - PCF or OCP- Redhat Open shift container platform, Kubernetes, Kafka/MQ, Redis, Solace. Ability to handle complex deliveries, as a lead, guide junior team members in development. Be able to work on setting up microservices applications for our cloud platform migration from VMWare PCF to Redhat OpenShift. CI/CD pipeline, Jenkins, Autosys, Harnes awareness would be an added advantage. Location: Open for Bangaluru or Hyderabad Job Expectations: Guide junior team members when they encounter blockers or during design discussions. Manage task division, allocation and tracking for the team during sprint cycles. Required to work in the office as per organization's In Office Adherence / Return to Office (RTO) Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-478271

About This Role Wells Fargo is seeking a Principal Architect In this role, you will: Act as an advisor to senior leadership to develop the architectural framework & delivery for highly complex business and technical needs across multiple groups Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking Provide vision, direction and expertise to senior leadership on implementing the transformation strategy describing the current state, target state and transition architecture Strategically engage with all levels of professionals and managers across the enterprise and serve as an architectural domain expert advisor to leadership Ensure applications adhere to established Wells Fargo standards, policies, methodologies and industry best practices as it transforms toward target state architecture Drive the definition, establishment, selection of strategic tools, and application of architecture frameworks Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization and can influence internal and vendor roadmaps in a significant capacity Required Qualifications: 7+ years of systems architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in systems architecture preferably in banking Additional Required Qualification Knowledge and experience in API software like APIGEE and datapower Working knowledge on service mess like ISTIO and SOLO GLOOMESH Experience in enterprise repository like artifactor Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-477861

About This Role Wells Fargo is seeking a Lead Analytics Consultant In This Role, You Will Advise line of business and companywide functions on business strategies based on research of performance metrics, trends in population distributions, and other complex data analysis to maximize profits and asset growth, and minimize operating losses within risk and other operating standards Provide influence and leadership in the identification of new tools and methods to analyze data Ensure adherence to compliance and legal regulations and policies on all projects managed Provide updates on project logs, monthly budget forecasts, monthly newsletters, and operations reviews Assist managers in building quarterly and annual plans and forecast future market research needs for business partners supported Strategically collaborate and consult with peers, colleagues, and mid-level to senior managers to resolve issues and achieve goals Lead projects, teams, or serve as a peer mentor to staff, interns and external contractors Be responsible for performing various complex activities related to fraud, claims and scam risk prevention and detection efforts for fraud analytics including Deposits (Check, MRDC, ACH), credit card, debit card, wires, and online money movement products including optimization of existing strategies, creating new detection or prevention strategies/rules to increase overall detection rates, and managing controls for a given set of money movement products. Team member must be able to work and align with operations and the broader fraud and scam mitigation strategy. The position will communicate regularly with team members and management both internally and the broader Wells Fargo enterprise fraud community to share trends or analysis, facilitate strategy development, or drive mitigation work streams. Required Qualifications: 5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 5+ years of experience in one or a combination of the following: strategy development and evaluation, analytics, reporting. Experience with partnering and collaborating across lines of business and with operations to deploy prevention and detection strategies. BS/BTech degree or higher in a quantitative field such as applied math, statistics, engineering, physics Strong analytical skills with high attention to detail and accuracy Fraud Strategy / Fraud domain understanding experience 4+ years of SAS (e.g. Enterprise Guide or Enterprise Miner or Base SAS) and/or Python or R experience Demonstrated experience with Strategy development and evaluation. Ability to create documentation of process flows, business analysis and metadata, and conduct root cause analysis. Experience in Financial services or knowledge of consumer/retail financial products Demonstrated critical thinking and problem-solving skills. Desired Qualifications Knowledge and understanding of fraud detection process in banking. Predictive modeling / AI-ML basics Strong analytical skills with high attention to detail and accuracy Dedicated, enthusiastic, self-driven and performance-oriented and capable of handling multiple projects simultaneously. Possesses a strong work ethic and thrives in a collaborative team environment. Excellent verbal, written, and interpersonal communication skills and demonstratable strong presentation skills; ability to tell the story to an executive audience. Engage with cross culture team members and stakeholders, and other lines of business with competing priorities. Understanding of retail branch, phone, and digital customer experience Experience working on BI Tools like QlikView or Tableau Experience with MS Office Suite (PowerPoint, Excel, Word) - intermediate at a minimum Job Expectations: An ideal candidate must be able to communicate effectively and efficiently to large audiences, including senior management, and be proactive in the development and partnership related to fraud strategy creation and fraud analysis. Collaborate across Lines of business including operations on fraud and scam mitigation efforts. Provide analytical support for different types of fraud identification and prevention/detection strategies. Perform ad-hoc analysis to understand portfolio trends and develop actionable solutions. Support analysis and development of strategies, methods, and other fraud- related projects Establish mechanisms to manage and mitigate fraud risks for all portfolios. Leads project and mentors junior Team Members Serve as a valuable resource to the other members of the team while promoting knowledge sharing and team collaboration. Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480341

About This Role Wells Fargo is seeking a Lead Systems Quality Assurance Analyst In This Role, You Will Lead a variety of systems quality assurance testing initiatives on software systems Act as key participant in planning for systems quality assurance Automate test procedures, cases, and research new tools, technologies, and processes to improve quality assurance Lead testing, development, and project teams to provide training, resolve escalated issues, assess testing needs, and recommend changes Provide guidance to team Lead implementation of complex projects and initiatives impacting one or more lines of business Work with leaders to define and establish processes, templates, and standards related to systems testing Interact with more experienced leaders to provide support and propel efforts for the business Recommend compliance and risk management requirements for supported area and implement key risk initiatives Required Qualifications: 5+ years of Systems Quality Assurance experience and systems or application testing , or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications Overall 5 years of experience in the Banking industry 5+ years of in depth knowledge of payment testing, Payment investigations, wire transfers, ACH payments, Real time payments and payment product testing Advanced knowledge and understanding of test plans, test cases, test procedures, test scripts, and expected results Advance knowledge of the following applications, products along with UAT/NRT/SIT for these products : ACI Worldwide projects (MTS), Volante Products (VolPay/EPE, Message Gateway) PEGA/Smart Investigate, SWIFT (MT messages, gateway, FIN, ISO, etc.), Straight Through Processing (STP), Risk Control System (RCS), RGW, Dodd-Frank, Voice Response Unit (VRU), Content Manager. Experience using GMTS( Global Money Transfer System) or MTS (Money Transfer System) application Experience with Wire Transfer application required Experience in User Acceptance development & implementation Knowledge and in depth understanding of business tools and processes Strong analytical skills with high attention to detail and accuracy Excellent verbal, written, and interpersonal communication skills Ability to take on a high level of responsibility, initiative, and accountability Strong time management skills and ability to meet deadlines Experience developing and cultivating professional relationships Ability to work effectively in a team environment Job Expectation: The successful candidate will be a functional expert having worked in Payment Operations. Key responsibility will be: Creation of test strategy, test plans, test scripts, script execution for payments applications Lead the BRD and FSD reviews. Provide status reporting, defect triage, test summary, testing traceability. Lead meetings and reviews as needed with Operations and other stakeholders. Agile testing responsibilities include: grooming sessions, sprint planning and participation, daily SCRUM calls. Partner & lead the interactions with the Line of Business, Risk/Compliance, and technology partners across Operations Influence & manage the stakeholders across Ops, IT & Product teams Posting End Date: 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480758

About This Role Wells Fargo is seeking an Information Security Engineer. In This Role, You Will Participate in security consulting on small projects for internal clients to ensure uniformity with corporate information, security policy, and standards Track or remediate vulnerabilities and security issues Review and correlate security logs Assist with the design, documentation, testing, maintenance, and troubleshooting of security solutions related to networking, cryptography, cloud, authentication and directory services, email, internet, applications, and endpoint security Provide technical support for security related issues Utilize industry leading security solutions and best practices to implement one or more components of information security such as availability, integrity, confidentiality, risk management, threat identification, modeling, monitoring, incident response, access management, and business continuity Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interface with more experienced technologists Required Qualifications: 2+ years of Information Security Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Must have 2+ years of Cyber Security experience specifically working in Security Operations Must have 2+ years of experience with enterprise SIEM solutions (Arcsight/SPLUNK/RSA-SA/Qradar) Must have basic understanding on cyber kill chain, MITRE framework and NIST framework. Demonstrated experience in Security Incident Response, Mitigation and Remediation methodologies Basic knowledge of networks, protocols, standards, Linux/Unix/Window OS internals, and system configuration Experience with least one scripting language, such as: PowerShell, Python, Bash, PHP, etc. Bachelor's and/or Master's degree in computer science or information systems CompTIA Security+, CHFI and CEH or other relevant certifications highly preferred Knowledge and understanding of banking or financial services industry Experience working in a large enterprise environment Strong analytical skills with high attention to detail and accuracy Knowledge and understanding of system/application architecture and design concepts Ability to work effectively, as well as independently, in a team environment Excellent verbal, written, and interpersonal communication skills Job Expectations The person selected will be responsible for rapidly assessing security information, identify security sensor and tool issues (e.g., case floods, false positives, sensor anomalies, etc.), and coordinate the resolution of security infrastructure issues impacting the Cyber Threat Fusion Center's ability to execute its mission. Additionally, this person will effectively conduct correlation analysis across numerous internal and external data sources, identify information security incidents, and support computer security incident response team (CSIRT) activities. Security engineers will also participate in network vulnerability scans, security audits or risk assessments and provide feedback to ensure compliance with corporate security policies and adherence to industry best practices. This position interacts with management, lines-of-business representatives, and senior technical engineers across internal and external organizations. This role participates in 24x7 global information security operations and will require shift watch standing at a Wells Fargo Information Security Operations Center site. Posting End Date: 13 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-473983

DESCRIPTION The Selling Partner Services (SPS) team is looking for a Sr.PM Cost Optimization and Site Strategy for the Selling Partner Identity Verification (SPIV) org. The SPS organization employees over 20,000+ employees who provide support to Amazon's Selling Partners while also ensuring that we protect Amazon customers from bad actors. SPIV focuses on registering and verifying sellers, so we can identify and remove bad actors for entering Amazon which is spread across 10+ geographical locations with 2000+HC. This Site Strategy and Cost Optimization role falls under the scope of Global Planning and Site Strategy (GPSS) and the successful candidate will assume primary responsibility for raising the performance bar, proactively balancing growth with demand and driving new innovation for global forecasting, headcount planning and network capacity. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically. In this role, you will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. The successful candidate will work with multiple stakeholders to drive SIPV strategy to optimize resource utilization, reduce organizational costs and increase our SIPV associate experience. The optimal candidate is an experienced and vibrant professional who will excel within an entrepreneurial culture – fostering transparent customer relationships, balance frugality with creativity and function and able to successfully work in a fast-paced and time sensitive environment. This includes headcount and expense forecasting and reporting for IV&C (R&C). Additionally, you will drive global, cross-team decisions to help reduce costs, acting as the trusted PM for IV&C (R&C) on complex, confidential projects challenging the assumptions and tracking/reporting their cost goals. Key Responsibilities Include: Strong financial acumen including familiarity with forecasting, budgeting, and variance analysis. Develop good relationships and partnerships with internal and external SIPV departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions. Drive standardization and automation of planning and reporting different OP/RNO and ad-hoc projects across IV&C (R&C) Independently align Cost and volume forecast (task) analyses for all the OP and RnO projects with business partners, challenging their assumptions when necessary. Own data and closing activities, annual and long-range planning cycles, and critical metrics for respective operations Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex project updates (related to Cost or task volume) Act as a trusted advisor to the SPIV Business, operation, and product teams, creating their goals and advising where they should be investing to drive automation, productivity, and other improvements across their organization Drive standardization and automation of planning and reporting processes across several organizations Key job responsibilities Key Responsibilities Include: Strong financial acumen including familiarity with forecasting, budgeting, and variance analysis. Develop good relationships and partnerships with internal and external SIPV departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions. Drive standardization and automation of planning and reporting different OP/RNO and ad-hoc projects across IV&C (R&C) Independently align Cost and volume forecast (task) analyses for all the OP and RnO projects with business partners, challenging their assumptions when necessary. Own data and closing activities, annual and long-range planning cycles, and critical metrics for respective operations Intuitively utilize active listening skills to communicate data (both written and verbal) in a clear, concise, and unambiguous manner, adjusting your style based on audience, to articulate complex project updates (related to Cost or task volume) Act as a trusted advisor to the SPIV Business, operation, and product teams, creating their goals and advising where they should be investing to drive automation, productivity, and other improvements across their organization Drive standardization and automation of planning and reporting processes across several organizations A day in the life A day in the life: No day in IV&C (R&C) is ever the same! As a Sr.PM Cost Optimization with in R&C portable Network in the site finance team you will work in a fast-paced, high-energy and ever-changing environment. You'll work alongside your Ops and Support teams to help make Amazon the Earth’s Best Employer: Production meetings, labor planning, business reviews and data driven analysis will encompass your days. You may even get to pack a box or two! BASIC QUALIFICATIONS 5+ years of working cross functionally with tech and non-tech teams experience 5+ years of program or project management experience 5+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) OR Master’s degree and 3+ years of finance experience or program managing in capacity planning Deep reverse supply chain logistics knowledge and experience creating new and scalable forward, middle, last-mile, and reverse logistics mechanisms. PREFERRED QUALIFICATIONS 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field 6+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience 6+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience MBA, or CPA Knowledge of SQL/ETL Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - BLR 14 SEZ - F07 Job ID: A2898064

About This Role Wells Fargo is seeking a... In This Role, You Will Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Qualifications: 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications for Europe, Middle East & Africa only: Experience in Securities Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Job Expectations: Posting End Date: 10 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-469477

About This Role Wells Fargo is seeking an Institutional Investment Operations Specialist. In This Role, You Will Participate in lifecycle support tasks for institutional trade initiatives and identify opportunity for process improvements Assist leadership in bringing individual or teams together in order to resolve complex issues Assist in client account onboarding, input and monitoring of cash payments, customer service, project support, funding operations, custodial operations, securities settlement services, structured loan operations, general ledger reconciliation, as well as, work to resolve confirmation and ISDA related issue Provide subject matter expertise on projects along with internal and industry related initiatives Review and analyze functional operational tasks that require research, evaluation, and exercise independent judgment to guide the deliverable Present recommendations for resolving complex situations and exercise independent judgement while developing expertise on functions, projects, internal and industry related initiatives Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Perform due diligence on Forms W-8 and W-9 received from customers, account holders, or other payees. Ensure identify and document the tax residency and classification of customers, account holders, and other payees to correctly apply the applicable tax withholding and information reporting requirements Identify and resolve discrepancies or incomplete information promptly. Record verified details and outcomes of the due diligence in the System of Records (SoR) with precision and maintain a track of all requests within agreed Service Level Agreement (SLA). Follow confidentiality and data protection standards during all interactions and adhere to organizations policies, regulatory requirements and quality standards. Strong Knowledge on US Tax regulations Identifies and highlight/escalate potential risk arising within process. Excellent Interpersonal skills - ability to build relationships. Oversee BAU and identify process enhancement opportunities Support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture Work with other Client Data teams to effectively manage and process client data requests Develop strong working relationships with Stakeholders, Sales, Compliance, other onboarding teams Ensure and Adhere to the regulations, standards, policies and procedures Become a risk manager by ensuring data integrity and challenging where required Provide reporting to senior leadership and produce insightful analyses of the business upon request for management Required Qualifications: 2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Excellent communication skills both written and verbal Bachelor's degree in Accounting, Finance, or a business-related field is strongly preferred Previous experience in Operations and/or Financial Services industry - Relevant work experience of 2+ years in one or a combination of the following: Tax Operations, Back office, middle office, business operations, & compliance and client onboarding within Corporate Investment Banking or Wealth Investment Management. Knowledge and understanding of Excel, PowerPoint, Word Ability to research, compile, and perform complex analysis on critical operational data Be highly collaborative and team-oriented Demonstrate strong analytical and interpersonal skills Ability to work with impacted areas to understand complex problems Ability to work in a fast-paced, team oriented environment. Strong multi-tasking abilities in a high performance, high demand environment Ability to think strategically, drive consensus and influence decision making Desired Qualification: Strong knowledge of TAX Regulations (FATCA, CRS). Advance knowledge on different type of TAX forms (W8, W9) & data validation. Strong knowledge on withholding statement & calculation Ability to independently research and analyze financial documents Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources. Knowledge of client on-boarding and Trade Life-Cycle Strong analytic ability, with high attention to detail, accuracy and strong problem solving skills Ability to communicate (written/verbal) effectively at all organizational levels Ability to plan and organize workload within tight deadlines, meeting day-to-day objectives as well as longer term strategic goals Perform analysis of, and make recommendations on functionality/efficiency of established controls and processes to ensure appropriate risk based operational procedures are in place and are meeting regulatory requirements/expectations Process Overview - Operations is responsible for end-to-end client data strategy, data connectivity, data integrity and reporting. We act as data steward for core client & related data elements. It also supports maintaining client data and lifecycle space through system integration, data validation, automation and instituting Lean workflow principles. In addition, provides strategy across the maintenance space that focuses on enhancing existing processes while mitigating risk and leveraging vendor solutions, where applicable. Our teams work closely across the firm to develop and deliver new products and services, while mitigating operational risk and enhancing the client experience. We drive process and technology change to scale and automate our businesses. To summarize, for every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. About the Role - The Operations Shared Services team is a cross-functional group of teams that provide support for Reference Data as well as the broader Wells Fargo organization. The Shared Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing. The Tax Operations team ensures that CIB is compliant with the Global Tax Information Reporting Policy and Internal Revenue Service (IRS) regulations for information reporting, withholding and documentation for CIB Markets clients. Team member must correctly identify and document the tax residency and classification of customers, account holders, and other payees to correctly apply the applicable tax withholding and information reporting requirements. In addition, the team member must perform due diligence on Forms W-8 and W-9 received from customers, account holders, or other payees. Team member will also drive initiatives and provide solutions that will have an impact on client experience and risk mitigation. Posting End Date 10 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-469322

About This Role Wells Fargo is seeking a Financial Reporting Analyst. In This Role, You Will Meet the company's regulatory, Security and Exchange Commission and other external financial reporting requirements Support external financial reporting activities with a thorough understanding of reporting requirements, end to end reporting processes, and data needed to deliver accurate and complete financial reporting Support implementation of moderate to complex projects and initiatives Provide accounting technical regulatory capital and regulatory reporting guidance Identify compliance and risk management requirements for supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Communicate and provide consultation with experienced stakeholders throughout the enterprise Required Qualifications: 2+ years of Finance, Accounting, Financial Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: BE/B. Tech/BS/BA/MBA Finance / B.Tech/ BCom/ CA or higher in Computer Technology or Finance, Accounting, Statistics, Economics 4+ years' experience preferably in Regulatory reporting and / or Axiom or any other similar tools Strong analytical skills and Business Systems Data and Business Systems Designing experience and Data Management Strong communication skills. Strong knowledge on MS Excel, VBA macro. Axiom knowledge preferred Job Expectations: The team is the first line of defense for any production issues in Axiom and VENA. As part of Axiom Production Support Team, you will perform firsthand testing for branch cutovers, production defect remediation and enhancements, BCP activities; co-ordinate intensively with technology and business team for platform maintenance, responsible for change and issue management, environment readiness for upper lanes and provide process related training to Report owners and Group controllers. As part of VENA production support team, perform process maintenance and modification requests for VENA templates, maintain audit and JIRA logs, drive and co-ordinate VENA UAT activities and play a vital role in VENA deconstruction for Axiom implementation. Provide information about communication between business and technology teams Work with business user groups to provide training, handle questions, observe user needs, and document result. Work with business user groups to provide training, handle questions, observe user needs, and document results Support external financial reporting activities with a thorough understanding of reporting requirements. Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Posting End Date 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480317

About This Role Wells Fargo is seeking a Financial Reporting Associate In This Role, You Will Provide support for the company's regulatory, Security and Exchange Commission, and other external financial reporting requirements Support external financial reporting activities with a thorough understanding of reporting requirements, end to end reporting processes, and data needed to deliver accurate and complete financial reporting Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Financial Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: BE/B. Tech/BS/BA/MBA Finance / B.Tech/ BCom/ CA or higher in Computer Technology or Finance, Accounting, Statistics, Economics 1+ years' experience preferably in Regulatory reporting and / or Axiom or any other similar tools Strong analytical skills and Business Systems Data and Business Systems Designing experience and Data Management Strong communication skills. Strong knowledge on MS Excel, VBA macro. Axiom knowledge preferred Job Expectations: The team is the first line of defense for any production issues in Axiom and VENA. As part of Axiom Production Support Team, you will perform firsthand testing for branch cutovers, production defect remediation and enhancements, BCP activities; co-ordinate intensively with technology and business team for platform maintenance, responsible for change and issue management, environment readiness for upper lanes and provide process related training to Report owners and Group controllers. As part of VENA production support team, perform process maintenance and modification requests for VENA templates, maintain audit and JIRA logs, drive and co-ordinate VENA UAT activities and play a vital role in VENA deconstruction for Axiom implementation. Provide information about communication between business and technology teams Work with business user groups to provide training, handle questions, observe user needs, and document result. Work with business user groups to provide training, handle questions, observe user needs, and document results Support external financial reporting activities with a thorough understanding of reporting requirements. Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Posting End Date 14 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480318

About This Role Wells Fargo is seeking a Financial Reporting Associate. In This Role, You Will Provide support for the company's regulatory, Security and Exchange Commission, and other external financial reporting requirements Support external financial reporting activities with a thorough understanding of reporting requirements, end to end reporting processes, and data needed to deliver accurate and complete financial reporting Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Required Qualifications: 6+ months of Finance, Accounting, Financial Reporting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: BE/B. Tech/BS/BA/MBA Finance / B.Tech/ BCom/ CA or higher in Computer Technology or Finance, Accounting, Statistics, Economics 1+ years' experience preferably in Regulatory reporting and / or Axiom or any other similar tools Strong analytical skills and Business Systems Data and Business Systems Designing experience and Data Management Strong communication skills. Strong knowledge on MS Excel, VBA macro. Axiom knowledge preferred Job Expectation: The team is the first line of defense for any production issues in Axiom and VENA. As part of Axiom Production Support Team, you will perform firsthand testing for branch cutovers, production defect remediation and enhancements, BCP activities; co-ordinate intensively with technology and business team for platform maintenance, responsible for change and issue management, environment readiness for upper lanes and provide process related training to Report owners and Group controllers. As part of VENA production support team, perform process maintenance and modification requests for VENA templates, maintain audit and JIRA logs, drive and co-ordinate VENA UAT activities and play a vital role in VENA deconstruction for Axiom implementation. Provide information about communication between business and technology teams Work with business user groups to provide training, handle questions, observe user needs, and document result. Work with business user groups to provide training, handle questions, observe user needs, and document results Support external financial reporting Axiom activities with a fair understanding of reporting requirements. Receive direction from a manager and exercise independent judgment while developing understanding of compliance and risk management requirements for the supported area Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Posting End Date 15 Aug 2025 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-480308