Key Responsibilities: Updating customers regarding the departure & arrival status of their Shipments. Providing daily inventory reports and DSR to customers. Coordinating with the terminal operations team for first & last mile activities Updating customers about the vehicles held at the factory on a daily basis. The idea is to ensure the fast turnaround of the vehicles. Arranging pending PODs from the customer end. Responding to day-to-day queries, requests & complaints. Liaising with the Rail Team to arrange empty inventory for first mile. Arranging KYC and GST details from all the new customers introduced by Sales. Sending Notice to trade as & when required. Preparing internal reports.

JOB PURPOSE: As a Senior UX Designer you be leading a couple of critical company initiatives/ products or POD's to improve human factors and usability engineering competencies and steer the focus towards User Centric Design. The role will also be leading design craft by example by being responsible of the end-to-end design of the product(s), including product vision, incorporating user research and visual design. JOB ACCOUNTABILITIES YOUR DAY-TO-DAY WILL INCLUDE Drive and deliver a UX vision at a/multiple product level, along with a plan for evolutionary, iterative updates, that actualize the larger product vision over time. Build strong relationships and operating rhythms with cross-functional stakeholders of the specific product(s) to efficiently implement user experiences that are cohesive, inclusive, and well-informed. Work in tandem with product and engineering to prioritize the critical work areas and take ownership of crafting cohesive experiences, nail interaction patterns and visual details, and execute timely delivery. Whenever the need arises work with the UX research to drive sound UX research and deepen our understanding of user needs. Maintain and evolve our visual standards to ensure our products are distinctive, intuitive, and effective. Leverage on the foundational framework of the Design System and propose new components after mindful analysis of the new business use-cases. Establish best practices for result oriented experience design execution and smooth change management during product evolution. Provide direction, and mentorship to junior UX Designers; lead creative and holistic thinking across diverse product releases, platforms, and devices. OTHER: Responsible for the driving a positive team culture among the team, promoting collaboration and sharing constructive feedback to the other team-members to elevate the overall outlook of the team towards UX Design. Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policies.Perform other related duties as assigned. KEY DELIVERABLES: Be an inspiring and a hands-on Sr Product Designer, mentoring junior team-members, while leading design craft by example. Coach and mentor UX designers in your team. Attract design talent to the team, contribute in the hiring process, and help the new team members to ramp up with domain related KT's. Work with cross functional stakeholders to drive the design strategy, improve processes, and align team objectives with critical initiatives for the product(s) you will be leading. Deeply engage with business, product management and engineering teams for consistent impact. Evaluate design performance by filtering through customer surveys and responses from UX research to determine how well the design performed. It is crucial to gaze the pulse of what doesn't work, and how to improve or enhance quickly. Guide the vision and execution of your product(s) over the long and short term to drive impact through design. Driving innovation and lean UX methods to deliver seamless and pleasing user experience across products. QUALIFICATIONS, EXPERIENCE AND SKILLS: 9+ years of experience in UX Design mandatory. 5+ years of UX mentorship experience. Excellent communication, presentation, interpersonal, and analytical skills, including the ability to communicate interactive design concepts clearly and persuasively. Demonstrated ability to work collaboratively with stakeholders across multiple functions and drive alignment. Resolve conflicts in a mature and amicable manner and resolve ambiguities by well-rounded design decisions., Ability to work efficiently and demonstrate a bias for action in a fast-paced environment, working on ambiguous and challenging projects. Relentless desire for innovation, balanced with business needs, and customer expectations. Experience working in a collaborative team and working directly or remotely with PMs, fellow designers and developers for implementation of customer experiences. Experience with best practices for information architecture and design, as well as experience with usability principles and techniques Bachelor's/master's degree in design, human-computer interaction (HCI), or equivalent professional experience Strong working knowledge and advanced understanding in Figma is a MUST. Proficiency in a variety of other design tools (eg. Sketch, InVision, Framer JS, Flinto, Illustrator, Adobe Suite) A strong design portfolio showcasing previous projects/achievements

Gate, Documentation & Weighbridge Operations Oversee daily activities related to gate management, cargo documentation, and weighbridge operations. Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc. System Operations Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System). Ensure all activities are correctly captured in systems with zero error. Reports & MIS Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines. Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports. Ensure systematic record maintenance in OneDrive and local storage. Customer Service Handle counter-based documentation and billing queries with prompt resolution. Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy. Ensure high customer satisfaction through professional and proactive service. Department Coordination Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow. Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks

Gate, Documentation & Weighbridge Operations Oversee daily activities related to gate management, cargo documentation, and weighbridge operations. Ensure accurate and timely Gate-In/Gate-Out entries for all cargo and vehicles, including scanning and recording of PN-95, ODC, Reefer, Seal Numbers, etc. System Operations Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System). Ensure all activities are correctly captured in systems with zero error. Reports & MIS Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines. Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports. Ensure systematic record maintenance in OneDrive and local storage. Customer Service Handle counter-based documentation and billing queries with prompt resolution. Update customer information regularly, including KYC, GST, and PAN, to ensure data accuracy. Ensure high customer satisfaction through professional and proactive service. Department Coordination Liaise with internal departments: HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted cargo and vehicle flow. Monitor and ensure timely RFID tag entries and follow-ups on equipment-related tasks

Key Responsibilities: • Monitor rake movements and operational activities closely to ensure smooth, efficient, and uninterrupted functioning. • Coordinate with the IR serving station, Kolkata dock and associated divisions for timely placement, release, examination, and departure of rakes. • Ensure continuous coordination with transporters and customers to ensure timely movement and delivery of containers as per daily requirements in coordination with Transport team. • Maintain complete records of container inventory, gate-in/gate-out movements, and document tracking such as LR copies, weighment slips, e-way bills, and invoices. • Planning for cleaning and washing, coordination for repair of containers, and ensuring loading on trains as per destination requirements. • Liaise with other divisions and departmental teams to ensure seamless and uninterrupted train operations. • Work closely with the Railway Mechanical team at Kolkata for timely rake examination and to maintain all required documentation. • Maintain an updated record of all detached wagons and ensure proper tracking and attachment with the mother rake within specified SLAs. • Ensure timely completion of operational and commercial activities for rake arrival and dispatches in FOIS. • Prepare Railway Receipts (RRs) accurately and ensure their timely submission to the corporate office. • Submit comprehensive daily reports to headquarters on rake operations, inventory status, mechanical condition, and commercial performance. Education Graduate or equivalent from a reputed University Experience Minimum 3 years proven experience in Rail and PFT Technical Skills Good knowledge on the Rail operations, Railways norms and trade practices. Strong interpersonal skills and communication with Indian Railways.

Position Name - Assistant Manager Department - HSE Location - Powarkheda (Madhya Pradesh) Primary Objectives Ensuring Zero SIF in the Terminal Ensuring to achieve ZERO carbon neutral facility. Continuous risk reduction by education the people To create a ZERO harm, ZERO pedestrian, ZERO Spill facility Key Responsibilities Lead the team in implementing the HSE Management System. To regularly monitor safety standards and procedures in the BU, and respond to emergencies and incidents in the facilities, providing advice in HSE-related matters. Organize OHSE committee meetings, provide orientation & safety induction training to employees and contractors including Fire prevention, and Emergency response plans. Make recommendations to BUH on the status of training and suitability of operators, Safety improvement requirements, hotspot areas where more attention is needed from BU Management Establish, implement & maintain Emergency Response Procedures for various potential hazardous situations and conduct hazmat training programs Monitor the timely submission of all reports and investigate work-related incidents with trend analysis for effective solutions and modifications to work methods or equipment to avoid the occurrence. To provide advice and support to line management on safe work practices, conducting risk assessments and the appropriate control measures to be adopted for ensuring that operational risks are proactively and appropriately managed. Drive HSE training needs analysis in the BU, prepare training plans, coordinate/deliver in-house HSE training, and maintain training records. To ensure all assessment programs are up to date, followed, Periodic audit conducted, follow-up of pending actions, and implementation of new engagement programs. Conduct safety inspections of work areas and prepare reports of observed safety hazards, violation of safety rules & regulations, for improvements of safety standards. To ensure the efficacy of all emergency preparedness plans through regular mock drills and upkeep of all emergency procedures. Monitor, collate and analyse data for trend analysis & statistics to achieve continual improvement on all aspects of HSE and related training of personnel. To ensure compliance with all Fire Safety related norms, upkeep of all Fire Safety appliances at all locations, implementation of Loss prevention techniques at all responsible locations. Organize various HSE promotional programs, competitions, continuous awareness programs, S&E celebrations, safety awards, and toolbox talk to enhance HSE performance in the BU Coordinate with local authorities and government bodies for mutual assistance during emergencies to mitigate the loss of life and damage to property. Preparing HSE plan year on year and the same to be reviewed quarterly. Preparing HSE budget with consultation of respective functions Rolling out all GHSE fatal risk reduction programs Escalation of safety issues if it is not done in time. Maintaining all the records of this observation, corrective action preventive actions and toolbox talks. Monitoring the terminal operations to ensure unsafe acts and conditions. Verify the completion of corrective actions. Verify the safety precautions are observed at work site by contractors. Conducting safety training as per the Training Need Analysis. Be a lead investigator and investigate all the incidents. Educational & technical qualification Must be a safety graduate (Diploma/advanced Diploma in Industrial Safety /NEBOSH IGC/MTech/BTech/BSc etc.) Minimum 5-6 years’ experience in the field of safety Experience in Manufacturing/terminal/logistics operations (2-3 years) Knowledge of Warehousing Safety and Environment requirements. Computer literate in Microsoft Office applications/Presentation skills Good Communication skills Knowledge of English, Hindi and local language

Position Name - Assistant Manager Department - HSE Location - Powarkheda (Madhya Pradesh) Primary Objectives Ensuring Zero SIF in the Terminal Ensuring to achieve ZERO carbon neutral facility. Continuous risk reduction by education the people To create a ZERO harm, ZERO pedestrian, ZERO Spill facility Key Responsibilities Lead the team in implementing the HSE Management System. To regularly monitor safety standards and procedures in the BU, and respond to emergencies and incidents in the facilities, providing advice in HSE-related matters. Organize OHSE committee meetings, provide orientation & safety induction training to employees and contractors including Fire prevention, and Emergency response plans. Make recommendations to BUH on the status of training and suitability of operators, Safety improvement requirements, hotspot areas where more attention is needed from BU Management Establish, implement & maintain Emergency Response Procedures for various potential hazardous situations and conduct hazmat training programs Monitor the timely submission of all reports and investigate work-related incidents with trend analysis for effective solutions and modifications to work methods or equipment to avoid the occurrence. To provide advice and support to line management on safe work practices, conducting risk assessments and the appropriate control measures to be adopted for ensuring that operational risks are proactively and appropriately managed. Drive HSE training needs analysis in the BU, prepare training plans, coordinate/deliver in-house HSE training, and maintain training records. To ensure all assessment programs are up to date, followed, Periodic audit conducted, follow-up of pending actions, and implementation of new engagement programs. Conduct safety inspections of work areas and prepare reports of observed safety hazards, violation of safety rules & regulations, for improvements of safety standards. To ensure the efficacy of all emergency preparedness plans through regular mock drills and upkeep of all emergency procedures. Monitor, collate and analyse data for trend analysis & statistics to achieve continual improvement on all aspects of HSE and related training of personnel. To ensure compliance with all Fire Safety related norms, upkeep of all Fire Safety appliances at all locations, implementation of Loss prevention techniques at all responsible locations. Organize various HSE promotional programs, competitions, continuous awareness programs, S&E celebrations, safety awards, and toolbox talk to enhance HSE performance in the BU Coordinate with local authorities and government bodies for mutual assistance during emergencies to mitigate the loss of life and damage to property. Preparing HSE plan year on year and the same to be reviewed quarterly. Preparing HSE budget with consultation of respective functions Rolling out all GHSE fatal risk reduction programs Escalation of safety issues if it is not done in time. Maintaining all the records of this observation, corrective action preventive actions and toolbox talks. Monitoring the terminal operations to ensure unsafe acts and conditions. Verify the completion of corrective actions. Verify the safety precautions are observed at work site by contractors. Conducting safety training as per the Training Need Analysis. Be a lead investigator and investigate all the incidents. Educational & technical qualification Must be a safety graduate (Diploma/advanced Diploma in Industrial Safety /NEBOSH IGC/MTech/BTech/BSc etc.) Minimum 5-6 years’ experience in the field of safety Experience in Manufacturing/terminal/logistics operations (2-3 years) Knowledge of Warehousing Safety and Environment requirements. Computer literate in Microsoft Office applications/Presentation skills Good Communication skills Knowledge of English, Hindi and local language

FILING INFORMATION Position Executive – SBP (Surface Business Partner) and Franchisee Development Department Operations, Express Business Location Kolkata Band 2 Reporting To Sr. Manager - FMLM ROLES & RESPONSIBILITIES Key responsibilities Support in Lead sourcing, identification, selection and on-boarding of franchises. Process hire, train and inspire the new onboarded franchisees/ SBP. Developing franchising opportunities and offering continuous support to franchisees, to ensure the overall success of the company as well as the franchise. Ensure planning and managing the franchisees/ SBP business and services and performance. Streamline these for efficient communication between company's internal teams and Franchisees/ SBP as per organizational requirement Regular interval franchise performance to be evaluated. Ensuring franchise compliance with franchise/ SBP agreement. Regular interaction company and franchise/ SBP Setting up processes that develops mutual performance objectives, financial sustainability for productive partner relationship. Comply with GHSE requirement to attain our goal of ZERO HARM (Zero fatality/serious incident, zero overdue actions, timely reporting of all hazards/occurrences, implementation of standard operating procedure and risk assessment control measures, HSE training compliance, energy conservation, environment protection, road safety and compliance of Audit/Assessment/Reality Check) Communicating with regional business managers and ensuring that all processes flow smoothly. Co-ordinate with internal stakeholders (Business development/ Sales, Operations) in order to meet franchise/ SBP performance objectives. QUALIFICATIONS & COMPETENCIES Graduate/Postgraduate (MBA preferred) with deep understanding of Franchisee Business Minimum of 4 -10 years of experience in Franchisee development Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders. Demonstration of strong planning skills essential and good project management skills Good interpersonal skills and ability to effectively work with/coach senior leadership. Strong desire to improve our service, products, and processes, with ability to drive continuous improvement. Ability to work across the business to implement and execute change. Ability to impact organization results through influence across organizational boundaries. Strong networker, influencer, and team player.

FILING INFORMATION Position Manager – Cluster Operations Department Express Business, Operations Location Multiple Band 3 Reporting To DGM – Regional Operations ROLES & RESPONSIBILITIES Key responsibilities Ownership of cost, cost should be as per defined matrix for the cluster. Ensure Cost budgets are delivered. Responsible for the operation of the Branch and Hub , conducting operations review, operational efficiency and cost effectiveness Identify / manage a team of Branches and Hubs , transport coordinators and team members of all cluster branches and Hubs. Ensure required number of labour made available at Branch and Hubs and sufficient SBP’S are made available for all cluster Branches. Ensure complete adherence to safety, tax and legal non compliances as communicated by HO Proposed corrective and preventive measures in case of misconduct or deviation from standard setting Does the daily operational communication with the client, addressing all client requirements in cooperation with their subordinates. Ensure highest customer satisfaction through amazing service levels Constantly interact with all existing customers. Identify suitable team members based on the required job profiles. Governed by the rules of work safety and is responsible for training new employees in this area Constantly nurture and motivate all the team members Identify and maintain pipeline of talent. QUALIFICATIONS & COMPETENCIES Minimum of 7-10 years of experience in leading teams in the Express Business. Experience of handling labour / placement of vehicles. Good communication skills backed by strong listening skills to develop and maintain good working relationships with internal and external stakeholders. Demonstration of strong planning skills essential Good interpersonal skills and ability to effectively work with senior leadership. Strong desire to improve our service, products, and processes, with ability to drive continuous improvement. Ability to impact organization results through influence across organizational boundaries. Strong networker, influencer, and team player.

Resource Management JOB DESCRIPTION To ensure implementation of overall resource management process in the BU by effectively implementing policies and procedures laid down by the organization for ensuring seamless serviceability in the Unit. . Stakeholder & Partner Coordination Serve as the primary point of contact between internal stakeholders for resource planning & allocation. Collaborate with internal teams (e.g., HC, engineering & operations) Facilitate regular meetings with primary stakeholders to track progress, address concerns, and provide updates Maintain Monthly operator incentive calculation sheet. Maintain Monthly operator productivity sheet Reporting & Documentation Prepare and present regular reports on operator performance to Operations Manager and the HOD. Process Improvement & Risk Management & Safety. Identify and implement process improvements to minimize operator overtime and also optimize performance.

Manage and supervise Gate In / Gate Out activities to ensure smooth and uninterrupted operations. Ensure minimum truck turnaround time and avoid traffic congestion at the gate. Handle Import, Export, and Allotment documentation on a requirement basis. Oversee Weighbridge (WB) operations and ensure WB calibration compliance as per statutory and operational requirements. Plan and manage Gate & Weighbridge operator staffing , including training, upskilling, and shift availability. Conduct regular toolbox meetings with Gate and WB staff to address safety, process adherence, and operational updates. Coordinate with and conduct performance review meetings with vendors to evaluate service quality and compliance. Resolve gate-related operational queries and exceptions on priority. Maintain accurate records related to: Seal mismatch Container damage Scanning clean and mismatch cases Ensure adherence to SOPs, safety norms, and operational compliance at all times. Support continuous improvement initiatives to enhance gate efficiency and service levels Strong experience in handling gate operations and large operational teams . Good knowledge of Import, Export, and Allotment processes Ability to manage high-pressure operational environments with strong problem-solving skills. Effective communication and coordination skills with internal teams and external vendors. Working knowledge of compliance, documentation accuracy, and operational controls.

Manage and supervise Gate In / Gate Out activities to ensure smooth and uninterrupted operations. Ensure minimum truck turnaround time and avoid traffic congestion at the gate. Handle Import, Export, and Allotment documentation on a requirement basis. Oversee Weighbridge (WB) operations and ensure WB calibration compliance as per statutory and operational requirements. Plan and manage Gate & Weighbridge operator staffing , including training, upskilling, and shift availability. Conduct regular toolbox meetings with Gate and WB staff to address safety, process adherence, and operational updates. Coordinate with and conduct performance review meetings with vendors to evaluate service quality and compliance. Resolve gate-related operational queries and exceptions on priority. Maintain accurate records related to: Seal mismatch Container damage Scanning clean and mismatch cases Ensure adherence to SOPs, safety norms, and operational compliance at all times. Support continuous improvement initiatives to enhance gate efficiency and service levels Strong experience in handling gate operations and large operational teams . Good knowledge of Import, Export, and Allotment processes Ability to manage high-pressure operational environments with strong problem-solving skills. Effective communication and coordination skills with internal teams and external vendors. Working knowledge of compliance, documentation accuracy, and operational controls.

1. Follow the safety norms of the company and contribute in improving the standards. 2. Implementation of the reliability based maintenance and 5S. 3. Carry out all jobs as assigned by the Shift in-charge (SIC). 4. PM compliance and PM closing as per company KPI 5. Suggest any modifications required to reduce Maintenance time 6 Adhere to Our Principles (Founders Principles) and LEAN 7. Service request closing in Maximo.

1. Achievement of optimum productivity levels and reliability of service to customers. 2. Ensuring Yard Strategy being followed while deploying optimum usage of Yard Equipment. 3. Constant monitoring of road queue and resolving of the yard bottle necks. 4. Monitoring & Reduce Idling of operational equipment planning in yard. 5. Maintain logs and data for TDR and other reports 6. Proper filing of all tower documents. 7. Contributing to continuous improvement. 8. Contributing for the meeting of Business/Operational targets and objectives. 9. Monitoring and development of operational reports. 10. Ensuring safe and correct working practices. 11. Timely delivery of import and export plan to field staff. 12. Support in innovation and process improvement.

Job Description Key responsibilities Responsible for achievement of allocated budget Map the market and maintain a market intelligence of customers in the region. Maintain book of business as agreed Work on Integrated Solutions for Customers Develop a prioritized target customer list and focus sales effort to penetrate and grow the target customers Ensure 100% CRM adoption and maintain pipeline as per budget Add new customers as agreed. Focus on DSO and collections Carryout MBR/QBRs for critical customers Develop strong understanding of the business of Critical customers to aid customer retention. Ensure effective communication with Pricing and Operations teams on any opportunities, challenges, and alternative options for improved pricing strategies. Network with internal Business units on information sharing and identifying fresh opportunities for the division.

Job Description Implement HSE policies and procedures in line with corporate and legal standards. Conduct regular safety inspections, audits, and risk assessments across the CFS premises. Identify hazards, investigate near-misses/incidents, and recommend corrective actions. Monitor the usage and condition of Personal Protective Equipment (PPE) and ensure compliance among all employees, contractors, and visitors. Coordinate fire safety, emergency preparedness, and evacuation drills. Train staff and contractors on HSE practices, including toolbox talks and induction programs. Ensure documentation and reporting of all incidents, including root cause analysis and preventive measures. Maintain records for statutory compliances (e.g., Factories Act, Environment Protection Act). Liaise with local authorities and regulatory bodies for audits, inspections, and clearances. Support the implementation of sustainability initiatives and environmental controls such as waste management, pollution control, and energy conservation. Promote employee awareness programs to foster a proactive HSE culture at all levels. Qualification and prefered qualification : Strong knowledge of HSE laws, standards (e.g., ISO 45001, ISO 14001), and best practices. Ability to conduct audits, investigations, and training sessions. Good interpersonal and communication skills for effective safety awareness. Proficient in MS Office (especially Excel, Word, and PowerPoint) for reporting and documentation. Analytical and problem-solving skills. Leadership in influencing behaviour and safety compliance. Diploma in Industrial Safety (Mandatory). NEBOSH / IOSH certification (preferred). ISO 45001 / ISO 14001 internal auditor certification (added advantage). Bachelor’s degree in science/engineering/Environment or a related discipline.

FILING INFORMATION Position Assistant Manager - Enterprise Sales Department Express Business - Enterprise Sales Location Kolkata Band 3 Reports to Manager - Cluster Enterprise Sales ROLES & RESPONSIBILITIES Key responsibilities Drive business growth through listing of correct identification, promotion planning and activations basis primary data analysis of the identified market territory “Mining” from existing customers and driving growth through better account management and retention activity Acquisition of new businesses ensuring profitability to meet budgeted targets Identifying growth opportunities with market know-how/ meeting new customers to broaden the opportunity list and developing new customers Forecasting annual, quarterly, and monthly sales goals and developing specific plans to ensure long and short-term term growth Map the market and maintain market intelligence of customers in the region. Build in-depth knowledge of customer' business priorities, challenges and initiatives that can be translated into opportunities. Build value-added relationships within the domain of the account and core account team. Creating a positive on-boarding experience for new clients, handling entire life cycle of the customer after onboarding. Responsible for billing and payment collection from the customer Develop a prioritized target customer list and focus sales effort to penetrate and grow the target customers Responsible for negotiating, maintaining, and updating tariffs on the technology backed tariff management & shipment booking portal. Building & maintaining relationships within senior management at customer's business who can facilitate decision making & actions needed to achieve the required results Finalizing contracts with key clients and establishing SLAs for the fulfillment of each client's long-term goals. Play an integral part in generating new sales that will turn into long-lasting relationships. Carryout MBR/QBRs for critical customers Monitor and report on market and competitor activities and provide relevant reports and information . Present to and consult with senior level management on business trends with a view to developing new services and products QUALIFICATIONS & COMPETENCIES MBA with 6-8 years of experience in sales Good communication skills to develop and build symbiotic professional relationships with internal and external stakeholders. Ability to impact organization results through influence across organizational boundaries. Effective networking and influencing skills and team player. Good interpersonal skills and ability to effectively work with senior leadership.

Operations Management  Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.  Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.  Need to plan required manpower in line with volume fluctuations.  150 plus staff needs to be handled independently with teamwork.  Responsible for loss control of site.  Need to analyze ops miss report and productivity.  Need to ensure good hygiene of warehouse .  Timely reply of customer queries.  Not to compromise on safety of employees and premises.  Timely escalations to Management on non-compliance.  Timely revert on mail for any short/ excess shipments received.  Plan for Improve productivity of the site.  Layout wise manpower planning. o Regional P & L management  Ensure zero debits from customer.  Avoid productivity loss in Ops to sustain margins.  Ensure P & L in line within budget Customer relationship Management  Support in customer based on timely need.  Resolving customer queries and sending reports timely.  Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager

Key Responsibilities Develop and manage strong customer relationships, ensuring high levels of customer satisfaction and long-term engagement. Drive freight sales for Domestic Container Train Operations (CTO). Maintain accurate records of all sales opportunities and commercial engagements. Lead pricing discussions and contract negotiations with customers, suppliers, and vendors. Conduct market research and competitive analysis to identify trends, customer preferences, and market opportunities, and translate insights into effective sales and marketing strategies. Develop and manage budgets for container sales and related marketing activities. Monitor and evaluate the performance of sales initiatives and associated resources to ensure alignment with organizational objectives. Collaborate with operations, finance, and other internal departments to ensure seamless execution and alignment with overall business goals. Propose innovative and cost-effective first-mile and last-mile logistics solutions within the CTO business. Ensure proper documentation and maintenance of all commercial records and agreements. Experience Minimum 7 years of experience in the Domestic CTO industry, preferably within commercial or operations functions. Strong understanding of the domestic CTO regulatory framework. Working knowledge of railway freight policies such as GPWIS, SFTO, and GCT. Excellent negotiation, communication, and interpersonal skills. Proven experience in contract finalization, particularly in transportation, handling, and storage agreements. Prior experience in managing Domestic Rail Movements is mandatory.

Operations Management  Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.  Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.  Need to plan required manpower in line with volume fluctuations.  150 plus staff needs to be handled independently with teamwork.  Responsible for loss control of site.  Need to analyze ops miss report and productivity.  Need to ensure good hygiene of warehouse .  Timely reply of customer queries.  Not to compromise on safety of employees and premises.  Timely escalations to Management on non-compliance.  Timely revert on mail for any short/ excess shipments received.  Plan for Improve productivity of the site.  Layout wise manpower planning. o Regional P & L management  Ensure zero debits from customer.  Avoid productivity loss in Ops to sustain margins.  Ensure P & L in line within budget Customer relationship Management  Support in customer based on timely need.  Resolving customer queries and sending reports timely.  Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager