The Role We are seeking a skilled Data Analyst to support ERP system migration projects. You will be responsible for analyzing, transforming, and ensuring smooth data migration from legacy systems to new ERP platforms. If you are passionate about data integrity, system transitions, and business process optimization, this is a great opportunity to contribute to high-impact projects. Key Responsibilities: Manage end-to-end data migration for ERP implementation projects.Analyze, map, and transform legacy system data into ERP-compatible formats.Ensure data integrity, accuracy, and consistency throughout the migration process.Collaborate with IT and business teams to define data mapping and validation rules.Develop and implement data quality control procedures to prevent errors.Perform pre-migration testing and support post-migration troubleshooting.Generate reports and insights to support business decisions related to ERP migration. Required Qualifications & Skills: Degree in Data Analytics, Computer Science, Finance, or a related field.Experience in data migration processes, ideally within ERP systems (Business Central, SAP, Oracle, etc.).Proficiency in SQL, ETL tools, and data transformation techniques.Strong analytical skills with attention to detail.Excellent communication and collaboration abilities.

Summary Of The Position The role will be to analyse, document and support the development project. You will support the agile team being the product owner’s representative within the office. Working closely with the key stack holders you will break all features into granular requirements, analysing the business application. Key Accountabilities Able to work independently with stakeholders for requirement gathering and elicitation. Able to document complex requirements precisely. Able to work with developers and testers to give clear understanding of requirements. Go to person for product/project functional understanding. Able to work on multiple assignments ensuring prioritization. Able to manage project if required working with team. Able to Work closely with the Product Manager to understand the backlog Skills and Experience | Essential 4+ years of work in a business analyst role Must have good understanding of requirement gathering and elicitation techniques. Excellent written communication skills - can clearly articulate and document information. Excellent verbal communication skills - can explain to clients and colleagues the impact of activity being undertaken. Very good understanding of project/product life cycle Should have knowledge of UML or other tools used for requirement documentation. Good questioning & Listening Skills. Good at explaining technical details in non-technical way. Any BA certification will be an advantage. A good understanding of mobile applications Skills and Experience | Desirable Agile scrum development Mobile development Web technologies knowledge Personal attributes Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality Very quick learner and keen to learn new things Reliable & accountable individual

Company Description PMC combines consulting with expert software engineering and 24x7x365 managed services to provide high-quality technology services and solutions to retail, D2C, and commerce sectors. Our services range from supporting legacy systems to providing advanced digital solutions, helping customers control their IT for better experiences. We have delivered projects such as digital transformation programs, system integrations, web and app development, and payment system integrations, among others. Contact info@pmccommerce.com for more information. Role Description This is a full-time hybrid role for a Senior Shopify Developer based in Vadodara, with some work from home flexibility. The Senior Shopify Developer will be responsible for developing and maintaining Shopify stores, implementing custom functionalities, integrating with third-party services, and optimizing the performance and scalability of the platform. The role involves collaborating with cross-functional teams to deliver high-quality e-commerce solutions in a timely manner. Qualifications Strong skills in Software Development, Back-End Web Development, and Programming Proficiency in Computer Science principles and Object-Oriented Programming (OOP) Experience with Shopify development, Liquid templating language, and e-commerce best practices Excellent problem-solving skills and ability to work independently Strong communication and teamwork skills Bachelor’s degree in Computer Science or related field Experience in the retail or e-commerce industry is a plus Show more Show less

Summary Of The Job The Service Desk Manager will be responsible for the management of 24 x7 x 365 Retail and B2C focused teams of PMC IT Service Desk analysts based in India and the UK supporting retail and business system applications. PMC’s growth and strategy demands a high-level focus on exceptional service delivery as PMC builds on the success of one of its strategic Independent Software Vendor (ISV) partnerships. This role will be responsible for building a new team of desktop support engineers allowing PMC to extend its retail footprint from store into head-office. The role will be to manage and enhance PMC’s Service Desk services deliveries to both direct and indirect customers, specifically as we grow our partnerships with Independent Software Vendors (ISVs). This role reports to the Head of Service Desk Key Responsibilities Day to day management of IT Staff and associated functional processes of PMC’s Service Desk 24x7x365 operating from India and UK offices, resolving Incidents within contractual SLAs. Work in a 24x7x365 environment ensuring the right level of Management support is always available to the Service Desk team Responsible for the management of resources and shift schedules, ensuring they operate effectively factoring in holiday, unplanned absence, training, ticket volume peaks and troughs associated with seasonable ticket volumes. Responsible for successfully setting up a technical training function within Managed Services to make sure that all of our existing and future team members are trained up to the highest standards to deliver a high-quality service. Develop, implement, and manage Service Desk standards and operating procedures ensuring that PMC maintains high standards and delivers services aligned to customer and accreditation requirements. Responsible for your team’s adherence to processes and procedures implemented to conform to contractual requirements and to maintain our accreditations e.g. ISO27001 Accountable for appraisals being conducted for all team members by your respective team leaders. Report on the Productivity and quality KPIs to Head of Service Desk and Managed Services Director on a daily, weekly and monthly basis as required. Also making sure that the individual KPIs are communicated further to individuals. Train, coach and mentor your direct reports and other service desk members including the creation of career development plans. Manage staff recruitment, new starter procedures and staff retention. Be part of the steering team to build functionality and administer the Service Desk toolset (ITSM) to ensure it meets the requirement of current and future service lines aligned to ITIL methodology. Identify and manage Service Improvement opportunities. Ensure continual service improvement is embedded in the culture and working practices of the Service Desk. Drive cross pillar Problem management through RCA, plan and implement Change using a best practice approach reducing incident volumes. Contribute to service-related Change Advisory Bureau (CAB) meetings in order to assess and minimize the risk of change prior to implementation and support. Work closely with the SDM team contributing to and driving both Continual and Service Improvement Programs. Ensure relevant SLAs are in place, managed, monitored and reported on and communicated to customers directly and/or via the SDM/SDA team. Work with the Head of Service Desk to ensure that the Major Incident Management procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures. Support and assist the SDM team as required to ensure that their engagement with clients is a pleasurable exercise due to excellent service delivery. Periodically attend customer meetings supporting the Service Delivery function Periodically attend site to support and actively drive project and transactional activity. Ensure that your teams comply to ISO standards as they are implemented e.g. ISO 27001, 20000, 9001. Be a component of internal and external incident escalation and drive a high level of focus to restore systems and functionality to an operational status as well as customer satisfaction. Skills & Aptitude Extensive Service Desk Management in a Managed Service environment working to ITIL methodology i.e. a pragmatic approach. Excellent organisational skills with the ability to work calmly under pressure, multitask and prioritise. Excellent interpersonal skills and the ability to work both independently and as part of a team. Excellent written and verbal communication skills Excellent people management skills. Ability to lead and motivate a highly productive Service Desk team in a pressurised environment. Experience transforming immature service desk functions, to maturity (processes & people). Very strong stakeholder management and communication skills. Show more Show less

Summary of the Job The Incident Management Analyst is a key role in the successful delivery of a high-quality managed service. The role will be responsible for managing incidents throughout their entire lifecycle irrespective of resolver group. This will include proactively examining incident queues to safeguard achievement of contracted service levels, taking remedial action by matrix managing assigned analysts and resolver teams to prevent incidents from breeching KPIs & SLAs. A high level of collaboration and communication, both verbally and written with customers and resolver groups is extremely important function of the role. The Incident Management Analyst will be responsible for ensuring that focus is enhanced, and incident resolution is expediting during times of escalation and high priority, high severity incidents. The Incident Management Analyst will report to the Head of Service Delivery and be part of the Service Delivery Team. Key Responsibilities Responsible for focus is enhanced, and incident resolution is expediting during times of escalation and high priority, high severity incidents, which include Global, Priority 1, PMC contracted third party resolvers, Client Escalations and Aged Tickets. To support the delivery of all contracted services to ensure high levels of performance in ‘real time’ delivered by all resolver groups e.g., partners, client suppliers and all in-house teams. To proactively notify customers of potential issues that may impact service performance providing ‘next steps’ and regularly updating them periodically, appropriate to the priority and severity, on incident status, verbally, via email and importantly in PMC’s ITSM system. To work closely with the Service delivery team and act as a point of escalation for incident delivery performance issues and ensure suitable remedial action is taken to resolve issues. To provide detailed updates to the ITSM system on progress, to log new incidents (as required), to ensure any changes are recorded, etc. To assist with the production of accurate and timely Management Information to demonstrate delivery performance to customer/s and to ensure effective management of performance levels (including partners). They will own the generation of the Monthly Service Review PowerPoint Presentations; they will liaise with the SDM to ensure that all changes in trends or observations are understood and captured assisting with Root Cause Analysis and onward communication to customers via the monthly service reviews. Periodically attend customer meetings e.g., service reviews, escalation, incident progress, via MS Teams, phone etc. supporting the Service Delivery function. Attend the daily, internal, service review ‘Stand-up’ review meetings, responsible for bringing information to the meetings pertaining to status and progress of incidents that require enhanced levels of focus for achievement of contract SLAs e.g., Global, Priority 1, PMC contracted third party resolvers, Client Escalations and Aged Tickets. Identify strategies and opportunities for process and activity improvements, leading to maximization of customer and organizational positive outcomes. Create and update standard operating procedures which will help deliver continual service improvements through greater efficiencies and enhanced accuracy and quality deliverables. Responsible for liaising with internal technical analysts to gain an understanding of technical issues which will assist with being able to articulate to a customer the issue and proposed resolution. Responsible for the creating new and adherence to existing ITSM processes in accordance with PMC service management model based on ITIL best practices. Through adoption of analyzing incident trends formulate plans and manage Change with an aim for Incident Reduction, Estate Stabilization and implementation of best practice strategies. Periodically deputize for Service Delivery Managers during periods of absence. To ensure ‘core information’ for customers is up-to-date and correct in the ITSM system at all times. Responsible for Daily/weekly quality reviews of a defined sample of Incidents to ensure technical staff are following agreed standards and processes, through the use of a scorecard and reporting your findings on a weekly basis to the Head of Service Delivery To participate in providing rotational function support during periods of expected workload peaks, e.g., bank holidays, weekends, customer’s golden quarter etc. and for unscheduled absences for colleagues. Operate during core in-country customer operational hours e.g., UK is 09:00 - 18:00 BST. To complete ad hoc duties and tasks allocated through line management chain from time to time. Show more Show less

Summary Of The Position We are looking for a visionary and results-driven Practice Lead - Shopify to build, scale, and lead our Shopify practice. This role requires a deep understanding of the Shopify ecosystem (including Shopify Plus), eCommerce strategy, technical architecture, solution delivery, and team leadership. The ideal candidate will drive pre-sales efforts, lead solution design, oversee project delivery, and grow a high-performing Shopify team while acting as a trusted technology implementation advisor to our retail and D2C clients. Key Accountabilities Practice Development & Strategy Define and execute the strategic roadmap for the Shopify practice including capabilities, offerings, and reusable assets Stay updated with Shopify ecosystem updates, integrations, and partner networks to build competitive advantages Build reusable solution concepts, development standards, and architectural templates Client Engagement & Pre-sales Support business development teams in client conversations, RFP responses, and solution demos Own technical proposal creation, effort estimation, and architecture design for new engagements Act as a trusted advisor to clients on Shopify strategy, platform adoption, and roadmap planning Solution Architecture & Technical Oversight Define scalable and secure Shopify architecture across custom themes, headless setups, and app integrations Guide integrations with third-party systems like PIM, ERP, CRM, OMS, or middleware (REST/GraphQL) Delivery Governance Provide delivery oversight across Shopify projects ensuring on-time, quality outcomes Drive adherence to SDLC processes, Shopify coding standards, and deployment best practices Support issue resolution, risk management, and escalation handling during project lifecycle Team Leadership & Capability Building Lead a team of Shopify developers, designers, and solution consultants Mentor and grow talent by identifying skill gaps and enabling upskilling plans Drive internal knowledge-sharing, certifications, and contribution to thought leadership Technical Oversight Provide high-level guidance on solution architecture, ensuring alignment with enterprise standards and best practices Review technical designs to ensure scalability, security, and performance Drive adoption of modern engineering practices including DevOps, CI/CD, cloud-native development, and microservices architecture Process & Quality Management Establish and enforce SDLC processes aligned with Agile/Scrum or Waterfall methodologies Ensure code quality, testing coverage, and deployment practices meet standards Implement QA processes to reduce technical debt and ensure high product reliability Skills And Experience Experience: 10+ years in eCommerce solution delivery, with at least 4-5 years in Shopify and 2+ years in a leadership role Shopify Expertise: Deep experience with Shopify Plus, Liquid development, APIs, and App Store integrations Architecture: Experience building headless commerce setups using Shopify + Hydrogen/Next.js or custom frontends Integrations: Strong knowledge of Shopify integration with ERP, PIM, CRM, payment gateways, shipping, and analytics tools Team Management: Proven leadership of cross-functional technical teams delivering eCommerce at scale Client-Facing Role: Experience interacting with enterprise clients, stakeholders, and third-party vendors Project Management: Familiarity with Agile/Scrum and tools like JIRA, Asana, or Trello DevOps: Understanding of CI/CD, Git, deployment tools, and QA automation frameworks Certifications (Desirable) AWS/GCP eCommerce Solution Architect Certifications Certified Scrum Master (CSM) or SAFe Agilist Personal Attributes Passionate about eCommerce innovation Strong leadership presence and influence at multiple levels Excellent written and verbal communication skills Highly collaborative across business, design, and engineering teams Organized with strong problem-solving abilities Customer-focused and solution-oriented mindset Adaptable to changing business and technology landscapes Show more Show less

Key accountabilities: Participate in the delivery of testing projects for key PMC retail clients, through the full project life cycle. Ensure effective client relationships are maintained, ensuring participation in all reporting and service/project reviews undertaken as required. Contribute to the production of test strategies, test plans and test scripts, to ensure that all projects meet client requirements, through all stages of the life cycle. Through the development of client relationships, identify additional project opportunities for PMC (both inside and outside of core testing propositions). Skills and Experience | Essential: Experience of participating in the delivery of testing projects through to successful conclusion. Client credible, and able to build effective relationships with clients. Experience will cover some of the following testing areas, System, Load, Performance, Integration and end to end. Experience in test phases varying from requirement review, test case creation through to specific execution, regression testing, user acceptance testing whilst fulfilling basic reporting and strong defect management. Experience in the use of a range of testing tools, e.g. Mantis, Quality Centre, Bugzilla, Jira, TestLink, Test Director, QTP. Flexible to work on client sites. Skills and Experience | Desirable: Understanding of the retail sector and retail systems. Good Project coordination and delivery skills, with excellent attention to detail. ISEB/ISTQB qualified to foundation level (or equivalent testing qualification) Personal attributes: Very good verbal & written communication Able to share ideas with the team and self-confident Go-getter and solution-oriented personality Very quick learner and keen to learn new things Reliable & accountable individual

Summary Of The Position This role will work closely with the Head of Data to design and develop scalable data solutions that support the centralisation of company wide data into a governed data warehouse environment, likely built on Azure Data Lake and/or SQL Server. The focus will be on building efficient ELT pipelines, APIs, and database architectures to enable high performance ingestion and storage of data from multiple systems into a single consistent repository that powers business reporting and operational decision making. While the primary focus will be on delivering centralised data infrastructure, the role will also support ad hoc data solution requirements driven by business demand to ensure continuity of BAU operations. Key Accountabilities Data Solutions Development & Management Design and implement scalable database and data warehouse solutions Build and manage data ingestion pipelines for batch and real time integration of multiple internal and external sources Define and maintain relational schema and metadata frameworks for consistency and efficiency Support the development of a centralised company data repository to unify reporting and analysis across teams Optimise database structures and queries for performance and scalability. Maintain documentation and version control of all data pipeline and architecture components API and Systems Integration Develop and maintain robust APIs for internal and external data exchange Ensure efficient data flow between operational systems and reporting platforms Support system integrations with CRM, finance, operations, and marketing tools as needed Governance Work with IT and compliance officials to enforce access control, encryption, and PII protection across all data solutions Implement and monitor compliance with data protection regulations (e.g. GDPR) Promote and uphold data quality, governance, and security standards Advisory & Transitional Support Act as a subject matter expert on best practices in data engineering and cloud architecture Provide ongoing guidance to internal teams on performance optimisation and scalable solution design Hold DBA responsibilities for the SBR database Skills and Experience | Essential 5 years of experience as a SQL Developer or similar role Strong understanding of system design and software architecture Ability to design and build data infrastructure solutions that are performant and scalable Deliver Data solutions in accordance with UK GDPR Strong proficiency with SQL and its variation among popular databases Skilled at optimising large, complicated SQL statements Strong understanding of API knowledge and data ingestion pipeline creation

Summary Of The Position As part of the engagement, we are seeking a Senior Software Engineer to work closely with the delivery teams to implement high-quality, cloud-ready solutions. This role will require hands-on development across front-end and back-end layers, API integrations, containerization, and active participation in agile ceremonies. The engineer should be comfortable working with JavaScript (Node.js, Vue.js), Python, MongoDB, and containerized environments on Azure or AWS cloud platforms. You will play a critical role in building feature-rich, scalable applications that support future releases and production environments. Key Accountabilities Participate in hands-on development and functional testing of features and tasks assigned to them. Deliver end-to-end feature implementation, including front-end design (VueJS or equivalent), back-end processing (NodeJS/Python), and data layer integration (SQL Server/MongoDB). Collaborate with QA and product teams to validate functionality, performance, and usability. Build and maintain RESTful APIs and services integrated with cloud platforms and third-party systems. Work in Agile or Waterfall delivery models, contributing to sprint planning, retrospectives, and daily stand-ups. Handle both future release development and production support activities, as directed by project plans. Develop and deploy services in containerized environments (Docker) and CI/CD pipelines. Adhere to code standards, write reusable code, and participate in code reviews and peer learning. Maintain high standards of software quality by establishing automated testing and performance checks. ©2025 Copyright PMC Ltd Skills and Experience | Essential JavaScript (NodeJS, VueJS or similar framework) - Strong understanding of asynchronous programming, event-driven architecture, and modular frontend design. Python - Working knowledge of Python with libraries such as Pandas or Numpy. Database Experience - Experience with MongoDB or SQL Server for data modelling, queries, and integration. API Development - Building scalable RESTful APIs and data-processing pipelines. Containers - Hands-on experience with Docker, container lifecycle, and basic orchestration practices. Cloud - Exposure to Azure or AWS for deploying services and managing environments. HTML/CSS/JavaScript - Proficient in core web development technologies and browser-based debugging. Nice to Have Skills: Advanced Python programming for data transformation and analytics. Exposure to CI/CD tools, Git workflows, and DevOps practices. Familiarity with Agile documentation tools like JIRA, Confluence, etc. Personal attributes Strong communication and collaboration skills for working with global client teams. Proactive mindset - willing to learn, experiment, and take ownership of assigned features. Ability to adapt to evolving client priorities and deliver high-quality outcomes consistently. Detail-oriented with a passion for writing clean, maintainable code. Comfortable with client-facing interactions in daily stand-ups and sprint reviews.

Summary Of The Position This role is responsible for managing the entire operation of level 2 service desk process. The role is crucial to ensuring the service deliverables are met with high quality standard. The role requires good understanding of customer management, stakeholder management, Team management and leading offshore services. The role will report to Service desk manager and part of leadership team with-in managed services. The utilization of mentioned role further bifurcated into, (not limited to) 40% people management responsibilities (includes 121, PDR, team meetings, local and senior management reportings or meetings, etc) 20% in Process improvement, knowledge management and service challenges & mitigation. 20% managing service deliverable and maintain service health. 10% customer/ service escalation and process management. 10% project or Non-BAU activities management. Key accountabilities Provide leadership of the Service Desk team in the absence of senior members. Dealing with people and task management for helpdesk resources on regular basis. Communicating with senior staff members at PMC and senior members of our customers’ IT teams. Liaising with the Service Desk Manager, Application Support Manager, Team Leader(s) and other Deputy Team Leader(s) to align the day-day activities of the Application Support Team to ensure a good level of service is delivered into the customers Cover any other management duties in the absence of the Team Leader(s) locally or as requested. Helping leadership team in managing roster, leaves and resource plan for reporting team members. Provide clear feedback to the rest of the leadership team on topics including workloads, escalations, SLA breaches, major incidents etc. Help the Application support leadership team to drive the standard operating procedures and support best practices Help manage shift rotas for the team to ensure appropriate levels of cover are available always including weekends and bank holidays Handling day to day issues that arise on site Manage BAU and ensure the effective utilization of all team members Support knowledge sharing across the co-located support team Highlight and champion new incident resolution approaches Contribute to the ongoing development of the support Knowledge Base Assisting with the management of the Knowledge Base. Planning and managing training programmes for new team members. Monitor workloads, both within and outside of IMS, for the team. Always Maintain professionalism with external customers and internal colleagues. Recommend changes to resolve recurring issues. Review assignment of incidents by Incident Analysts - highlights improvements that can be made in how calls are assigned. Undertake technical resolution of incoming issues, within expected technical capability Use technical understanding to question and clarify incidents raised by clients, before agreeing where to assign the incident (incident triage). Ensure all tickets logged are clearly written so that any team member can understand the issue. Understand and execute against agreed processes for implementing fixes/changes. Understand the impact of incidents on the client, and respond appropriately. Understands the impact of non-delivery on the reputation of PMC with the client Provide regular client and internal communication on assigned activity and incidents - ensuring that interested parties are clear on current status, highlighting any issues that might impact delivery in the defined timescales to Team Leader/Support Manager. Escalate to Service Desk Manager(s) when there are resource conflicts, or when SLAs are at risk of not being met. Skills and Experience | Essential Minimum 4-6 years’ experience in a support services. 2 + years previous experience in leadership role or deputy roles. Experience in providing remote technical support for medium to large technical environments is preferred. Ability to manage day-to-day activities of helpdesk and helpdesk advisors Must have expertise on handling escalated customer issues Must have expertise on using tools to measure helpdesk advisor’s work performance and workload management Knowledge of ITIL framework, ITIL Foundation certified (preferred, not mandatory) Experience with process adherence and suggesting improvements to processes. Excellent verbal and written professional communication skills (including strong conceptual writing skills) are required to work effectively with team and clients Strong multi-national, multi-cultural experience and orientation to ensure services/projects are deployed to plan Proven problem solving, conceptual thinking, and analytical abilities Strong leadership and decision-making skills Should be ready to work in rotational shifts (24*7). Skills and Experience | Desirable Good aptitude, positive attitude, strong reasoning, and communication skills. Must be a good team player. ITIL Foundation or V4 certification Good analytical skills and research-oriented Exposure to a global working environment Abilities like problem-solving, analytical, time management & decision making, self-motivated