Support Analyst L2 - Deployment

The Deployment Analyst plays a critical role in managing and coordinating the deployment of software, systems, and updates across multiple environments. You will ensure that all deployments are executed efficiently, within schedule, and with minimal disruption to business operations. Additionally, you will be responsible for troubleshooting deployment issues, performing post-deployment monitoring, and continuously improving deployment processes through automation and best practices. As a Deployment Analyst, your key accountabilities will include managing end-to-end release processes, troubleshooting post-deployment issues, coordinating with relevant teams for resolution, identifying opportunities to automate repetitive deployment tasks, and developing mitigation strategies for potential risks in the deployment process. You will also ensure all calls logged are clearly written for easy understanding by any team member, execute agreed processes for implementing fixes/changes, and provide regular client and internal communication on assigned activity and incidents. It is essential for you to have experience with Oracle or Microsoft SQL server database, proficiency in windows batch scripting, experience in helpdesk, incident, and problem management as L2 support, client interaction exposure, and good communication skills both verbally and in writing. Certification in Oracle or Microsoft SQL server database is preferred but not mandatory. Additionally, desirable skills and experience include a very good understanding of the ITIL framework and processes, the ability to share ideas with the team, a go-getter and solution-oriented personality, quick learner with a keen interest in acquiring new skills, and a reliable and accountable individual who can manage client interaction effectively. Personal attributes that are important for this role include a continual desire to exceed customer expectations within SLAs, experience in working in a fast-paced and dynamic environment, empathy and effective communication skills, ability to multitask under pressure and meet tight deadlines, a positive can-do attitude, being a team player, and being proactive in problem-solving and decision-making. This role requires working on a rotational shift basis to ensure sufficient coverage 24/7 and meet the needs of the business.,