924 Itil Framework Jobs

Job Description L1 Engineer (Airport Site) Position: Level-1 Engineer (Airport IT Systems) Location: Airport Site Experience: Min 6 months (Freshers with good technical knowledge can also apply) Employment Type: Full-time / On-site We are looking for a dedicated and proactive L1 Engineer to provide onsite IT support for Airport IT Systems . The role involves day-to-day monitoring, incident handling, ensure smooth functioning of mission-critical airport operations such as the Airport Operational Database (AODB), Resource Management System (RMS), and Flight Information Display System (FIDS) . Role & responsibilities rovide first-level technical support for airport IT systems, servers, and applications. Monitor system health, logs, and alerts to ensure continuous availability of applications. Handle incidents, service requests, and routine checks as per SLA. Escalate issues to L2/L3 support teams when required, while ensuring timely updates to stakeholders. Support application and infrastructure teams during deployments, upgrades, and maintenance windows . Assist in troubleshooting issues related to network, database, and middleware components . Maintain documentation of incidents, resolutions, and daily reports . Ensure adherence to airport safety, compliance, and ITIL processes . Provide end-user support for airport operations staff, ensuring minimal disruption to services. Preferred candidate profile Good understanding of Linux/Windows administration . Familiarity with databases (Oracle/MySQL/SQL Server) for basic queries and checks. Basic knowledge of networking concepts (TCP/IP, LAN, WAN, VPN, firewalls) . Exposure to airport applications (AODB, RMS, FIDS, CUPPS, CUTE) is an advantage. Ability to monitor applications and perform first-level troubleshooting . Strong problem-solving skills with attention to detail. Good communication and coordination skills to interact with airport staff and vendors. Qualifications Bachelors degree / Diploma in Computer Science, IT, Electronics, or related field. 13 years of relevant IT support experience (fresh graduates with strong fundamentals may be considered). Knowledge of ITIL process framework preferred. Willingness to work in shifts (24x7 support environment) at the airport site.

Role Overview: You will be responsible for managing the Configuration Management practice within the ASPIRE Global Service Centre of Version 1. This role plays a crucial part in ensuring that all IT assets and configurations are accurately documented and maintained in line with organizational policies and objectives. You will work with various teams and stakeholders to integrate Configuration Management seamlessly with other ITSM processes. Key Responsibilities: - Manage, maintain, and develop the Service Now Configuration Management Database (CMDB). - Ensure accuracy of Configuration Items (CIs) in the CMDB, including CI class, hierarchy, and relationship management. - Define Configuration Management processes and procedures aligning with organizational policies. - Maintain CI records in the CMDB through a structured change management process. - Conduct regular audits to assure CMDB accuracy and resolve discrepancies in configuration data. - Collaborate with other ASPIRE Managed Service teams and stakeholders for smooth integration of Configuration Management. - Provide accurate and up-to-date reporting of CIs to assist stakeholders in decision-making. - Monitor and report on the effectiveness of the Configuration Management practice. Qualifications: - Strong understanding of the ITIL framework. - Proven experience in Configuration Management using Service Now. - Excellent communication and interpersonal skills. - Ability to manage multiple projects and prioritize tasks effectively. - Attention to accuracy and detail. - Strong analytical and problem-solving abilities. - Leadership and team management skills. - Flexibility to work outside regular business hours if necessary. - ITIL v4 Foundation Certificate is beneficial. - Additional certifications in project management (e.g., PMP, PRINCE2, Agile) could be advantageous. - Minimum 3 years of ITSM experience with a focus on Configuration Management. - Experience working in a Managed Service Provider (MSP). - Proven track record of managing complex IT configurations in a large organization. (Note: Additional details about the company benefits and employee initiatives were not included in the provided job description.),

As a NetApp ONTAP Expert, your role involves having a strong understanding and hands-on experience with advanced ONTAP features, including MetroCluster, FabricPool, and AQoS. Key Responsibilities: - Proficiency in both SAN (iSCSI, Fibre Channel) and NAS (NFS, CIFS/SMB) concepts and environments. - Experience with solutions like StorageGRID and other object store services. - Hands-on experience with NetApp's cloud and automation platforms. - Knowledge of ITIL methodologies for incident, problem, and change management. - Familiarity with scripting languages (Python, Bash) and automation tools like Ansible. - Experience managing storage within virtualized infrastructures, such as VMware. - Utilize excellent customer-facing and communication skills for effective support and client interaction. Qualifications Required: - Strong understanding and hands-on experience with advanced ONTAP features. - Proficiency in SAN (iSCSI, Fibre Channel) and NAS (NFS, CIFS/SMB) concepts. - Experience with StorageGRID and other object store services. - Hands-on experience with NetApp's cloud and automation platforms. - Knowledge of ITIL methodologies. - Familiarity with scripting languages (Python, Bash) and automation tools like Ansible. - Experience managing storage within virtualized infrastructures. (Note: Any additional details of the company were not included in the provided job description),

As a MSSQL Database Administrator at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will involve ensuring projects are delivered according to plan, budget, agreed quality, and governance standards. You will lead the evolution of the digital landscape, driving innovation and excellence to enhance customer experiences. Key Responsibilities: - Support/setup/configuration of SQL Server 2012, 2014, 2016, 2017, 2019, 2022 - Hands-on experience in High Availability and Disaster Recovery using technologies like AlwaysOn, Log-Shipping, Replication, Backup and Recovery, Service Broker, Database Snapshots, and Windows Clustering - Expertise in T-SQL and extensive experience as a Production support SQL Server DBA in high-volume environments - Database maintenance, troubleshooting, and resolving database contention problems - Understanding and influencing high-level technical design of Database components - Knowledge of the ITIL framework, vocabulary, and best practices Qualifications Required: - Strong skills in designing and delivering platforms for SQL server at Enterprise scale - Experience in working in highly regulated environments and associated processes/tools - Demonstrated expertise in performance tuning for queries and server optimization As a MSSQL Database Administrator, you will be assessed on various critical skills essential for success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills. The purpose of this role is to effectively monitor and maintain the bank's critical technology infrastructure, resolving complex technical issues while minimizing disruptions to operations. Some additional details about the company and expectations for the role include: - Provision of technical support for resolving complex issues for specific clients or groups - Execution of preventative maintenance tasks, utilization of monitoring tools, and metrics for optimal performance - Maintenance of detailed documentation in a knowledge base for future reference and knowledge sharing - Analysis of system logs, error messages, and user reports to identify root causes of issues and provide resolutions - Automation, monitoring enhancements, capacity management, resiliency, and business continuity management - Proactive assessment of support activities, implementing automations for efficiency and stability In this role, you are expected to perform prescribed activities in a timely and high-standard manner, driving continuous improvement. Depending on the position, you may lead a team or act as a technical advisor, impacting related teams within the area and partnering with other functions and business areas. Demonstrating Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, alongside the Barclays Mindset of Empower, Challenge, and Drive, is essential for all colleagues.,

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement continuous improvement initiatives to enhance operational workflows and service delivery. Manage and prioritize the Continuous Improvement Process (CIP) pipeline to ensure timely execution and measurable impact. Governance, Compliance & Audit Establish and maintain process governance frameworks to ensure operational consistency and compliance with organizational and industry standards. Conduct regular operational audits to identify gaps, risks, and improvement opportunities. Ensure adherence to ITIL best practices and relevant compliance requirements. Service Quality & Customer Satisfaction Monitor and protect service quality by proactively managing incidents, problems, and changes. Drive customer satisfaction through effective communication, timely resolution of issues, and continuous service enhancements. Produce and present service performance reports to stakeholders, highlighting KPIs, SLAs, and improvement actions. Collaboration & Leadership Collaborate with cross-functional teams, including development, infrastructure, and business units, to ensure seamless operations. Mentor and guide team members, fostering a culture of accountability, agility, and continuous learning. Act as the primary escalation point for operational issues and ensure swift resolution. --- Qualifications & Experience Must-Have: 5 to 8 years of relevant IT operations experience in a global company environment. ITIL V4 certification (or equivalent) is mandatory. Strong understanding of ITSM tools (ServiceNow is prefereable.) and DevOps practices. Proven experience in process governance, operational audits, and service reporting. Nice-to-Have: Agile/Scrum certification (CSM, PSM, or equivalent). Experience in managing CIP pipelines and driving continuous improvement initiatives. Familiarity with cloud platforms, automation tools, and monitoring solutions. --- Key Skills Strong leadership and stakeholder management skills. Excellent analytical, problem-solving, and decision-making abilities. Effective communication and presentation skills. Ability to work under pressure and manage multiple priorities. Strong organizational skills with attention to detail.

Min 5 to max 8 years. A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications. Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in the e-com domain. Be a Litmus7 face at customer site collaborating with Litmus7 leadership. Must have knowledge of Production Application Support. Working experience in interacting with Team/Onsite/customers who provide 24x7 coverage, help & guidanceduring India's night coverage. Should know how to gather SRE requirement from Tech and non-tech aspect from customer. Must have excellent knowledge of ensuring reliability and scalability of applications. Should have excellent automation skills to automate repetitive tasks, reduce false alarms using python and or any other languages. Working experience on how to gather requirements on health of applications, services to monitor, setting service levels. Must have Level 1, Level 2 and Level 3 support experience in eCommerce platforms. Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI ? Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA. Experience working with postman. Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy). Must know how to work with the Dev team, cross functional teams across time zones. Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

Please find the key details below: Role : Incident Manager Location : Noida, Sector-135 Work Mode : Work from Office Key Responsibilities Overseeing the incident Management process and team members involved in resolving the incident. Responding to a reported service incident, identifying the team members required to attend the call, and initial the incident management process. Logging all incidents within the Incident Management System and their resolution or workaround. Ensure timely communication of incidents to stakeholders. Maintain Service Level Agreements are adhered to during the management of the incident. The root cause or workaround of each incident in identified and documented. Capturing any lessons learned to help improve the incident response process, Monitor assigned Applications or Services. Notify Service Desk when Major Incidents occur Analyze and identify possible problem sources to resolve incident Facilitate technical troubleshooting efforts and engages additional technical support as needed, including vendor support. Prioritizing the Incidents based on the impact and urgency Closing the non-major incident within the agreed SLAs. Following the correct escalation process for the major incidents both functional escalation and hierarchical escalation.

SUMMARY JOB Description for Shift Manager -L2 Customer Name MSIL LOCATION Gurgaon DOMAIN Shift Manager Level (L1/L2/L3) L2 Required Relevant Domain Experience 3-6 years in Shift Management Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) 24*7 Support Qualification B.E.//BSc Certifications Required if ANY ITIL Certification Budget 5-7 LPA Mandatory Requirement (If Any) Role Purpose To manage Shift and Incident Management ( IPC) JOB RESPONSIBILITIES Must Have:- 1) Knowledge of shift operation Incident management, Service request, Problem Management and Change management. 2) Understanding SOW, SLA. 3) Overseeing the incident management process and team members involved in resolving the incident. 4) Responding to a reported service incident, identifying the cause, and initiating the incident management process. 5) Working for RCA and submitting reports. 6) Prioritizing incidents according to their urgency and influence on the business. 7) Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. 8) Collaborating with the incident management team to ensure that all protocols are diligently followed. 9) Logging all incidents and their resolution to see if there are recurring malfunctions. 10) Adjusting the incident management process as required to ensure its effectiveness. 11) Communicating with upper management if major issues are found in the IT system. 12) Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. 13) Daily, Weekly. monthly MIS reporting knowledge. FOR HPE Project Manager Date Signature FOR Customer Project Manager Date Signature Technical Skills/Knowledge requirement 1) Resource should have experience in managing shift operations. (Must) 2) Resource should have experience of managing team. (Must) 3) ITIL framework knowledge and certification (Must)

You will be responsible for designing and implementing robust, secure IT systems that support business operations at PwC. This includes enabling the smooth functioning of networks, servers, and data centres to optimize performance and minimize downtime. In the cloud operations team, your focus will be on managing and optimizing cloud infrastructure and services to ensure seamless operations and high availability for clients. Your duties will involve monitoring, troubleshooting, and implementing industry-leading practices for cloud-based systems. Key Responsibilities: - Design and implement robust, secure IT systems to support business operations - Ensure smooth functioning of networks, servers, and data centres - Manage and optimize cloud infrastructure and services - Monitor, troubleshoot, and implement industry-leading practices for cloud-based systems Qualifications Required: - Bachelor's Degree in a related field - Excellent communication skills, both verbal and written - Ability to work independently and collaboratively - 5+ years of experience in building and maintaining IT asset management programs - Knowledge of the ITIL Framework At PwC, you will have the opportunity to collaborate with various teams to help clients implement and operate new capabilities, achieve operational efficiencies, and leverage technology. In the Managed Services team, you will assist organizations in balancing long-term strategies and short-term imperatives to optimize investments and achieve business objectives. The Strategic Program Management Office Sourcing practice focuses on enhancing project and program performance, aligning projects with corporate strategy, and extracting value from agile program delivery. Additional Details: - The IT Hardware Asset Management Analyst role involves the strategic management of technology-related hardware within the organization. This includes planning, monitoring, and recording hardware assets to ensure compliance with vendor contracts. You will be responsible for supporting processes and systems for asset management of hardware assets, maintaining an accurate asset repository, driving process improvements, designing and developing enterprise-level data analysis and reporting, and ensuring compliance with purchasing procedures and standards. - Minimum Degree Required: Bachelor's Degree - Preferred Degree: Bachelor's degree - Required Field(s) of Study: NA - Preferred Field(s) of Study: BA/BSC/B.Tech/M.tech/MSC/MCA, etc - Minimum Years of Experience: 5+ years - Certification(s) Preferred: NA,

As an Incident Resolution Analyst at our company, your role involves resolving incoming issues with the expected technical capability and understanding the impact of incidents on the client. You must respond appropriately and exhibit a sense of urgency in your actions. Key Responsibilities: - Regularly review incidents logged, highlighting trends & recurring issues to 3rd line Problem. - Recommend changes to resolve recurring issues. - Review assignment of incidents by Incident Analysts and suggest improvements in how calls are assigned. - Use technical understanding to question and clarify incidents raised by clients before assigning them (incident triage). - Ensure all calls logged are clearly written for easy understanding by any team member. - Take day-to-day responsibility for assigning incidents through the incident management system. - Execute against agreed processes for implementing fixes/changes. - Provide regular client and internal communication on assigned activity and incidents, ensuring clear status updates and highlighting any delivery issues to Team Leader/Support Manager. - Escalate to Team Leader/Support Manager in cases of resource conflicts or when SLA's are at risk of not being met. Qualifications Required: - Experience with Oracle or Microsoft SQL server database; Certification preferred but not mandatory. - Proficiency in Windows batch scripting. - Experience in helpdesk, incident, and problem management as L2 support. - Exposure to client interaction. - Excellent communication skills, both verbal and written, are a must. Desirable Skills and Experience: - Good understanding of Building tools like Maven, Gradle, etc. - Thorough knowledge of the ITIL framework and processes; ITIL certification preferred. - Working knowledge/experience with Linux is preferred but not mandatory. - Ability to share ideas with the team, self-confidence, and a solution-oriented personality. - Quick learner with a keen interest in acquiring new skills. - Reliable and accountable individual capable of managing client interactions. In addition, this role involves working on a rotational shift basis to ensure 24/7 coverage and meet the business needs. Your personal attributes should include a desire to go above and beyond to resolve customer issues within SLAs, working in a fast-paced environment, empathy in communication, multitasking ability, working under pressure, positive attitude, teamwork, efficiency, and proactiveness.,

As a Senior Engineer in the Communications group at Franklin Templeton Investments, your primary responsibility will be to ensure the stability of Data & Voice infrastructure across 100+ offices globally. This includes providing operational support and vendor oversight for the Voice & Data infrastructure at office locations throughout the organization. Specifically, you will be based in the Franklin Hyderabad office. Your key responsibilities in this role will include: - Working in partnership with the broader Technology teams to support the Genesys contact environment - Leading the migration and consolidation of multiple contact center environments - Managing the infrastructure following established operational practices - Enhancing and defining standards for operation as required - Overseeing vendor performance to ensure smooth service delivery, measuring and managing SLAs & KPIs - Monitoring voice infrastructure components to meet key performance indicator targets - Leading problem resolution and participating in major incident bridges - Participating in strategic and tactical planning of voice and data networks, including contact center solutions - Staying updated on emerging technical issues affecting the telecommunications infrastructure - Collaborating with the engineering team to provide recommendations on methodologies and tools - Partnering with the business to gather requirements and build solutions To be successful in this role, you should ideally possess: Knowledge & Experience: - 10+ years of experience in deploying and supporting large contact centers on the Genesys Cloud platform - Ability to diagnose and resolve production issues with vendors efficiently - Strong analytical skills and technical understanding of the Genesys platform - Genesys Cloud Platform experience, including Architect flow, Reporting, Call Recording, API and SDK knowledge - Genesys Cloud Certification is preferred - Basic understanding of networking and SBC routing is advantageous Additional Qualifications: - Excellent Communication Skills for Data Flow, process flow, network, and application level diagraming - Ability to liaise with business customers, development teams, and Vendors - Understanding of the ITIL framework Skills & Abilities: - Strong written and verbal communication skills - Excellent organizational and time management skills - Ability to handle multiple activities in a fast-paced, global team environment - Capability to interact with and lead team members across various locations - Flexibility to adapt to changes in a dynamic organization - Professional representation of the department and company Problem Solving & Decision Making: - Strong analytical, problem-solving, and decision-making skills - Ability to work independently and escalate issues appropriately - Applies knowledge and experience to resolve complex problems This role is classified as an Individual Contributor at Franklin Templeton Investments, and the work shift timings are from 2:00 PM to 11:00 PM IST.,

ServiceNow SecOps Tech Lead Responsibilities Work with the client to design and modify a cohesive framework of integrations, data, security, SLAs, workflows, dashboards in Performance Analytics, SecOps and Custom applications in support of a global ServiceNow landscape spanning numerous instances Service Portal design, often in support of custom applications Implement ServiceNow in Domain separated instance Provide support of custom applications development and migration Support Virtual Agent configuration and development Worked on CSM, HRSD, GRC, ITBM modules Expert in working on Performance Analytics Excellent knowledge of ServiceNow Best Practices Develop methodologies for consistent development, improvement, and deployment of designed solutions Must Haves 8+ years of relevant experience with ServiceNow required 3+ years experience with Java Script required Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Expert knowledge of GRC applications required Expert knowledge of SecOps applications required Extensive knowledge on Performance Analytics required Must have -- CIS Security Incident Response certification Must Have -- CIS Vulnerability Response certification Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation ServiceNow System Administrator certification required Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment Bachelors degree or equivalent combination of education and experience Knowledge of LDAP/Active Directory Excellent collaboration skills including analysis, brainstorming, communication, teamwork Ability and willingness to lead Self-starter and innovator

Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.

SUMMARY JOB Description for End User Management VIP Customer Name JCB LOCATION Ballabhgarh DOMAIN EU Support Level (L1/L2/L3) L2 - Required Relevant Domain Experience 3-4 years Job Type (Onsite/Remote) Onsite Shift details (General/ 24X7) General shift Qualification Graduate Certifications Required if ANY Role Purpose End User support for enhancing the service quality to their business users. JOB RESPONSIBILITIES 1) Onsite Support services to resolve desk-side related issues. 2) Install desktop/laptop OS as per requirement, add/remove accessories, devices, peripherals and configure PCs. 3) Maintain record of new machines installed movement of machines within site, changes in configuration of machines and informing asset coordinator about the changes. 4) Installation of the standard Desktop Application packages like Office 365 along with the relevant updates that may accompany the application as part of the contract. 5) Provide support for desktop Standard Products (Laptops, Desktops, Printers, and Scanners etc.) 6) Apply emergency software fixes in support of problem resolution with the help of the OEM. 7) Ensure proper local area connectivity to all desktops / laptops in coordination with JCB local IT Team. 8) Troubleshooting & resolving user problems remotely for first level & Engineer dispatch at second level 9) Patch management (based on tool provided by JCB) 10) Update the ticketing tool with the activities performed at site. 11) Anti-virus management (based on tool provided by JCB) 12) Provide necessary assistance in liaising with JCB’sthird-party vendors with regards to the coordination on maintenance support 13) Routine checking of anti-virus log files for checking of any virus detected and cleaned on the desktop. 14) Fixing any Paper Jam related issues and First level of servicing of the printers to ensure smooth functioning of operations. 15) Identify incidents related to Application, or Operating System thru ITSM Tool. 16) Installation and configuration of the customer specific software packages 17) In the event the situation needs escalation to the vendor, Engineer will coordinate with the Vendor till the resolution of the problem. 18) Restart Print Queues in case of a Hung’ State 19) Coordinate with Hardware support teams/vendors and resolve any hardware failures in the printers. 20) JCB level E-Mail Management L1 Support for O365 21) Conducting awareness Training Session of Users on New Technologies and Devices (Quarterly) 22) Mailbox Creation/Group Creation 23) Adhering to the E Mail Policy as defined SOP by the Client Monitoring Mail Queue and Mail Traffic. 24) Escalation to JCB UK team for Deletion/ Modification/ Movement 25) Escalation to JCB UK team in case of issue in SOP based activities 26) Email Password Change assistance, if requested by user 27) First Level Email Client troubleshooting VIP Support 28) Overall Ticket ownership and management for VIP Users (GM and Above) 29) Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. 30) Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. 31) Support of iOS and Android mobile devices and MDM solutions. 32) Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. 33) Support for any AD Group membership, access related issues for VIP users. Technical Skills/Knowledge requirement 1) Communication Skills. 2) Experience with ticketing systems and remote support. 3) Strong understanding of ITIL framework and best practices.

Role & responsibilities Define and maintain IT service quality frameworks, policies, and KPIs based on ITIL and continuous improvement methodologies. Monitor and analyze service performance data to identify gaps and drive improvements using Lean Six Sigma techniques. Integrate customer success metrics into service delivery to ensure alignment with business outcomes Lead root cause analysis and implement corrective actions for recurring service issues. Collaborate with ITSM, operations, and application teams to strengthen incident, problem, and change management processes. Ensure adherence to regulatory standards (e.g., RBI), internal audits, and risk controls. Develop dashboards and reporting tools to visualize service quality trends and performance. Champion initiatives that enhance end-user satisfaction through proactive support, self-service, and feedback mechanisms Preferred candidate profile Extensive years of experience in IT service management

Role Overview: You will be a Technology Support III team member in Commercial and Investment Bank's Markets Tech Team, ensuring the operational stability, availability, and performance of production application flows. Your role will involve troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems to provide a seamless user experience. Key Responsibilities: - Provide end-to-end application or infrastructure service delivery to support successful business operations - Support day-to-day maintenance of the firm's systems to ensure operational stability and availability - Monitor production environments for anomalies and address issues using standard observability tools - Identify issues for escalation and communication, providing solutions to business and technology stakeholders - Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of technology systems, applications, or infrastructure Qualifications Required: - 3+ years of experience troubleshooting, resolving, and maintaining information technology services - Proficiency in Python programming language - Strong knowledge of applications or infrastructure in a large-scale technology environment (on-premises or public cloud) - Exposure to observability and monitoring tools and techniques - Understanding of processes within the Information Technology Infrastructure Library (ITIL) framework Additional Information: The company supports Fixed Income traders and risk management applications.,

Proven expertise in ITOM (Discovery, CMDB), and HRSD modules. • Familiarity with Agile/Scrum methodology and ITIL framework. • ServiceNow Certified System Administrator. • ServiceNow Certified Implementation Specialist ITOM/HRSD. Health insurance Provident fund

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Designation – Change Manager Role – Embedded Resource from Consulting in Morgan Stanley India with the focus on Change and Workplace Strategy Morgan Stanley, Change and Workplace Manager Location Can be Mumbai/Bangalore Services 1.1 Supplier shall provide Workplace Strategy and Change Management Services (“Services”) to Morgan Stanley. Details of the Services are listed in the Sections SC-53A and SC-53B of the ATTACHMENT 2-C SCOPE OF WORK AND SERVICE EXPECTATIONS in the Agreement. 1.2 Supplier shall ensure that, in providing the Services, Supplier Personnel communicate with the following of Morgan Stanley’s personnel (or such other personnel as they may designate): Jonathan Griffiths / Abbas Mantri Corporate Services 1.3 Supplier shall provide One (1) in-house seconded resource at change manager level to assist Morgan Stanley for Project Parivartan with tasks including but not limited to the below: Work directly with the Corporate Services Delivery and Morgan Stanley BU stakeholders: GIC Interim strategy and Project Parivartan delivery team which includes various Corporate Services and Technology real estate strategic and communications internal and external partners BU senior sponsors, COOs, change champions, admins Firm Internal Communicators Network (ICN) and Business Unit communications leads Manage and oversee the delivery of external partners in terms of change management activities Partner with the Firm’s Technology group to ensure integration of requirements into change management and communications strategy and consolidate and centralize communications. Strategically collaborate with and build relationships across functional departments and client business units alike. Lead appropriate change management activities to ensure close alignment and management of change management roadmaps for Morgan Stanley constituency groups in advance of project change readiness activities. Curate content and manage the development and implementation of all internal (within Morgan Stanley) and external change management strategies and branded communications. Develop standardized communications processes and work with all functions to support their direct communications needs, help them promote accomplishments, and support client communication channels. Lead and drive agenda for change management platforms such open forums, town halls, expos, workshops, presentations, digital newsletter and intranet messaging and updates. Collaborate with CS Global Communications to ensure consistency of program messaging and to gain approval from Corporate Communications for Firmwide promotion of program accomplishments and updates. Develop and execute against annual budgets and project management milestones and deliverable dates. Location On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, resolving technical issues, and ensuring seamless operation of business-critical applications. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure smooth operation of critical business systems- Implement and maintain application support processes- Troubleshoot and resolve technical issues Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS- Strong understanding of system architecture- Experience in debugging and problem-solving- Knowledge of ITIL framework- Hands-on experience in application support- Good To Have Skills: Experience with mainframe technologies Additional Information:- The candidate should have a minimum of 7.5 years of experience in IBM z/OS- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 7.5 years of experience.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 3 years of experience- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Configuration Management (CM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary :The IT Asset Management (ITAM) & Software Asset Management (SAM) Specialist is responsible for managing the lifecycle of hardware and software assets across the organization. This role ensures compliance with licensing agreements, optimizes asset utilization, reduces costs, and supports internal audits. The ideal candidate will possess deep knowledge of IT asset processes, procurement, inventory, contract management, and licensing models.________________________________________Key Responsibilities:IT Asset Management (ITAM):Maintain and update the IT asset inventory (hardware and software).Oversee asset lifecycle from procurement through disposal (acquisition, deployment, maintenance, and retirement).Implement ITAM policies, standards, and procedures to improve asset tracking.Coordinate with procurement, finance, and technical teams to ensure asset records are accurate.Perform regular physical audits and reconciliation of assets.Manage asset tagging, allocation, and return processes.Monitor end-of-life/end-of-support hardware to plan for upgrades or replacements.Software Asset Management (SAM):Track software installations and usage to ensure compliance with license agreements.Manage and reconcile software licenses and contracts.Evaluate software license needs based on user roles and business functions.Liaise with vendors for renewals, true-ups, and audits.Analyze software usage to recommend cost savings and optimization.Support internal and external audits by providing asset and license documentation.Develop and maintain a central repository for all software licenses and agreements.________________________________________Skills & Qualifications:Required:Bachelors degree in Computer Science, Information Systems, or related field.35 years of experience in ITAM/SAM or similar roles.Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, BMC).Strong understanding of software licensing models (perpetual, subscription, SaaS).Experience with asset management tools (e.g., Flexera, Snow, Lansweeper, SCCM).Excellent analytical, organizational, and problem-solving skills.Strong communication and stakeholder management abilities.Preferred:Certifications such as:oCertified IT Asset Manager (CITAM)oCertified Software Asset Manager (CSAM)oITIL FoundationExperience in managing cloud-based assets (e.g., Microsoft 365, AWS, Azure).Knowledge of data privacy and compliance requirements (e.g., GDPR, SOX).________________________________________Key Competencies:Attention to detail and data accuracy.Process-oriented mindset with continuous improvement focus.Ability to work independently and as part of a cross-functional team.High integrity and accountability in managing critical asset data.________________________________________Performance Metrics:Accuracy of asset records and inventory.Software compliance rates and audit readiness.Cost savings through license optimization and asset reuse.Timeliness in hardware refresh and software renewals. Additional Information:- The candidate should have minimum 3 years of experience.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Role Summary :The Network Engineer (Level 2) is responsible for advanced troubleshooting, configuration, and implementation of network solutions. This role ensures stability, reliability, and efficient performance of enterprise networks and serves as a subject matter expert for escalated incidents. Key Responsibilities:Handle incidents and problems escalated from L1/L1.5 teams, performing deep-dive troubleshooting. Configure and maintain routers, switches, firewalls, VPN concentrators, and wireless infrastructure. Perform root cause analysis (RCA) for critical incidents and propose permanent fixes. Collaborate on network design, architecture improvements, and capacity planning. Implement and validate network changes, including routing/switching, firewall rules, and QoS policies. Monitor performance trends and propose optimization measures. Support security initiatives by ensuring compliance with standards and best practices. Provide mentorship and guidance to L1/L1.5 teams. Skills & Qualifications:36 years of enterprise network engineering/operations experience in CISCO Nexus switches. Strong expertise in routing protocols (OSPF, BGP, EIGRP) and Layer 2 technologies (VLAN, VTP, STP, trunking, etherchannel, vPC, MLAG, Fex). Solid knowledge of firewall technologies (Cisco ASA, Palo Alto, Fortinet, etc.) from VPN and TCP/IP perpective.Solid knowledge of Cisco DNAC, Infoblox (DHCP/DNS/IPAM) Experience with WAN, Internet failover redundancy, VPNs (Site-to-Site and client to Site), load balancers (F5/AVI/etc), and wireless LAN controllers (CSICO/Aruba/Cisco Meraki/etc). Familiar with Software defined network (Datacenter Centric [ACI, NSX, etc]/LAN Centric[SD-Access, Cisco Meraki, etc]/WAN Centric [CISCO SD-WAN VIPTELA, etc]) Experience with internet access cloud like ZScaler. Familiar with ITIL framework for Incident/Problem/Change management. Certifications preferred:CCNP (Enterprise/Security), JNCIS/JNCIP, or equivalent. Qualification 15 years full time education

About The Role Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of service management processes to enhance service delivery.- Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with ITIL framework and service management tools.- Strong understanding of incident management and problem resolution processes.- Familiarity with change management practices and their impact on service delivery.- Experience in managing service level agreements and client expectations. Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Critical Incident Management Good to have skills : Service Integration and Management (SIAM) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Critical Incident Manager to oversee and lead the management of high-severity incidents, ensuring swift resolution and minimal business impact. The ideal candidate will act as a Subject Matter Expert (SME) in Major Incident Management, possessing strong leadership, communication, and problem-solving skills. This role requires close collaboration with cross-functional teams and the ability to make key decisions under pressure. Experience in ITIL-based environments and familiarity with Service Integration and Management (SIAM) practices is highly desirable.Roles & Responsibilities:Act as a Subject Matter Expert (SME) for Critical/Major Incident Management processes.Lead, coordinate, and manage the incident management team to ensure performance and alignment with business objectives.Take ownership of team decisions, driving accountability and high standards.Collaborate with cross-functional teams (technical, business, and vendor) to resolve incidents swiftly and efficiently.Facilitate decision-making during incident bridges and drive the resolution process to conclusion.Provide innovative solutions to recurring problems both within the immediate team and across multiple teams.Facilitate training sessions, knowledge-sharing, and development plans to upskill team members.Monitor and analyze incident trends and performance metrics to proactively improve response strategies.Drive continual service improvement (CSI) initiatives and post-incident review (PIR) processes.Ensure proper documentation and adherence to SLAs, escalation paths, and governance protocols.Professional & Technical Skills: Must-Have Skills: 3+ years of hands-on experience in Critical / Major Incident Management.Proven ability to lead incident bridges, engage stakeholders, and drive resolution during high-pressure situations.Deep understanding of ITIL frameworks, particularly in incident, problem, and change management.Strong decision-making skills and the ability to remain composed under stress.Excellent verbal and written communication skills for engaging with stakeholders at all levels.Good-to-Have Skills: Knowledge and experience in Service Integration and Management (SIAM).Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or equivalent.Experience working in large-scale enterprise or multi-vendor environments. Additional Information:- The candidate should have minimum 3 years of experience in Critical Incident Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education