541 Itil Framework Jobs

The project involves configuring and implementing the Vulnerability Response Module from ServiceNow to establish an end-to-end process for Infrastructure Vulnerability Management within the company. As a tech engineer, your primary responsibilities will include setting up the ServiceNow vulnerability response module to align with company requirements and support infrastructure vulnerability management effectively. To be considered for this role, you should have a minimum of 5 years of relevant ServiceNow development experience, along with at least 2 years of hands-on experience in SecOps Vulnerability Response Application. A deep understanding of the ITIL framework and familiarity with enterprise operational tools and processes such as incident management, problem management, change management, and knowledge management is essential. Candidates should also possess expertise in working with various components of ServiceNow Development, including Business Rules, Client Scripts, UI pages, UI Actions, Script Includes, ACLs, and UI scripts. Proficiency in Java script and practical experience in ServiceNow Integration with 3rd Party applications are crucial. Additionally, experience in test-driven development with knowledge of the ServiceNow Automated Testing Framework and a strong technical background in building scalable, complex solutions within the ServiceNow platform are desired. Strong interpersonal and communication skills would be considered a bonus for this role. It is also required to have an advanced level of proficiency in the English language (C1 Advanced). Join our global and collaborative team at Security, where we strive to enhance security services through secure design principles and tailored solutions, ensuring the protection of technology, applications, and businesses.,

As an eComm & digital manager at our Gurgaon location, you will be responsible for creating, managing, and enhancing the applications landscape within the eComm & digital function. You will collaborate with the IT Leader to ensure the seamless operation of digital & eComm application instances, including integrations with the global demandware/SFCC platform JV partner in the Indian eComm landscape. Your role will involve establishing and maintaining IT processes to manage site operations, resolve issues, and prioritize enhancement requests to support our eComm strategic direction. It is essential to ensure that the systems under your responsibility meet SLAs, remain stable, and serve their purpose at minimal costs. Your contribution to the eComm IT strategy will involve managing staff, researching technological solutions, and implementing strategic initiatives. You will play a crucial role in identifying eComm & digital demands, ensuring clear articulation and documentation of business requirements, and leading project delivery within specified timelines and budgets. Additionally, you will manage personnel and external contractors as needed and provide leadership, welfare, and coaching to your team when required. Key Relationships: - Internal business customers in eComm & digital. - Global IT Vendor, market and global (HQ) colleagues, Local vendor partners. - Internal staff - direct reports (where applicable). - IT vendors, contractors (where applicable). To excel in this role, you must possess strong interpersonal and organizational skills and the ability to work independently or collaboratively on multiple projects. Your expertise in leading eComm solutions, particularly Salesforce Commerce Cloud with SFRA framework, will be essential. You should demonstrate proficiency in process modeling, process management of eComm store operations, and other digital areas. Business process analysis skills, application deployment life cycle knowledge, and experience in technical project management and solution architecture are highly desirable. The ideal candidate will also have experience in DC inventory management, order management systems, and various integration aspects within the eComm architecture. Proficiency in working with waterfall, iterative, and agile methodologies, as well as strong team management skills, will be advantageous. Effective communication, leadership, and the ability to motivate multiple teams towards project milestones are key attributes for success in this role. If you meet the qualifications and are interested in this opportunity, please email your updated resume along with the following details to Satish at 8802749743: - Total Experience - Relevant experience - Experience in SFCC and SFRA - Current CTC - Expected CTC - Notice period - Current Location - Comfort with job location (Gurgaon) For more information about our organization, please visit our website through a Google search for Glan Management Consultancy. Key Skills: SFCC Manager, Digital Manager, eComm Manager, SFRA Expert, Salesforce Commerce Cloud, OCAPI, OMS, Solution Architecture, System Integration, ITIL Framework Posted on: 11th Jun, 2025,

The Incident Management Coordinator (L1) plays a crucial role in the IT Operations/Service Desk department by monitoring, logging, categorizing, and prioritizing incidents in accordance with the ITIL framework. As the initial point of contact for incident lifecycle management, your primary responsibility is to ensure timely communication, escalation, and coordination with technical teams to minimize service disruptions. You will be responsible for incident logging and triage, where you will be the first responder to IT service interruptions reported via various channels. Accurate logging of incidents into the IT Service Management (ITSM) tool, classification based on ITIL priority matrix, and initial diagnosis for potential first-line resolution are key aspects of this role. Furthermore, you will be tasked with incident coordination and escalation, ensuring that incidents are assigned to the appropriate resolver groups within agreed SLA timelines. Monitoring incident queues, following up with technical teams for SLA compliance, and escalating major incidents to higher-level teams when necessary are essential duties. Effective communication with end-users, stakeholders, and resolver teams is crucial. Providing regular status updates, managing stakeholder expectations, and preparing incident status reports are vital components of maintaining clear communication throughout the incident resolution process. Process compliance and documentation are integral parts of this role. You must strictly adhere to the ITIL-aligned Incident Management process, suggest improvements where necessary, and ensure that all updates, workarounds, and resolutions are accurately documented in the knowledge base for future reference. Key deliverables include accurate and timely incident logging, SLA compliance for response and resolution, smooth escalation and coordination for major incidents, and maintaining quality documentation and updates in the ITSM tool. To excel in this role, you should possess technical/process knowledge, familiarity with the ITIL framework, basic understanding of IT infrastructure components, experience with ITSM tools, excellent communication skills, strong organizational abilities, and a customer-first mindset. A minimum of 3 years of experience in a Service Desk/Incident Coordination role in an IT environment and exposure to ITIL processes are required. Shift work including 24x7 coverage and availability during weekends and public holidays may be necessary based on the support roster. Join us in this dynamic role where your contributions will play a vital part in ensuring efficient incident management and service delivery in an IT environment.,

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

You will be part of the EUC Team, providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and will be measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day to Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required. This may involve moving equipment between desks, floors, or buildings as needed. You will also need to learn new and emerging technologies as required by business requirements. The ideal candidate should have at least 5 years of experience in End User Computing, IT Support, and Asset Management. Strong troubleshooting skills in Windows, Office, COTS, and End User Hardware Support are essential. A good understanding of the ITIL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy, etc., will be advantageous. Excellent communication skills (both written and spoken) in English are necessary. You should also have the ability to physically perform general office requirements and essential responsibilities with or without reasonable accommodations. A willingness to work on rotational shifts 24x7 and travel, including overnight domestic stays, may be required. NTT DATA is a global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. Services provided include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is one of the leading providers of digital and AI infrastructure globally and is part of the NTT Group, which invests significantly in R&D to support organizations and society in moving confidently and sustainably into the digital future. Visit us at us.nttdata.com.,

As an MS-SQL DBA L2, you will be responsible for providing 24*7 database support including incidents, requests, and changes. This includes offering on-call support during weekends and out of business hours, as well as ensuring 24x7 support for critical production systems. Your role will involve a strong understanding of Production Database Operations and the importance of Business-As-Usual (BAU) operations. Additionally, you should have good knowledge of the ITIL Framework and possess effective communication skills both in written and verbal forms. You will be expected to have experience in Incident Management, handling crisis calls by engaging with vendors and clients, and demonstrating strong analysis skills, problem-solving abilities, and decision-making skills. It is important that you are willing to take responsibility and ownership of problems, as well as continuously upskill yourself on new concepts, features, and open-source technologies while acting as a mentor to others. In this role, you will be required to work in a rapidly changing environment, plan and execute PSU Patching and Upgradation of SQL Server, and have experience in automating PSU Patching and other routine tasks. Your responsibilities will also include account management, performance monitoring, optimizing queries, managing security parameters, handling backups, and troubleshooting SQL Agent Jobs and Maintenance Plans. To be successful in this position, you must have good team working skills, the ability to work in shifts on a 24x7 rotation basis, and a positive attitude. Strong knowledge of Production Database Operations, ITIL Framework, and experience in Incident Management are essential. Additionally, proficiency in presentation skills, project management, and troubleshooting data corruption are highly valued. Ideally, you should have 5-8 years of experience in a similar role, hold an engineering or computer science degree, and possess relevant RDBMS certifications. Experience in handling a large environment with a minimum of 500+ SQL instances and TBs of database size is considered advantageous. Join us at Socit Gnrale, where we believe in the power of individuals to drive change and shape the future. If you are looking for a stimulating environment where you can grow, innovate, and make a positive impact, then we welcome you to be part of our team. Our commitment to diversity, inclusion, and ESG principles ensures that you will have the opportunity to contribute meaningfully to our activities and policies while growing both personally and professionally.,

Cyanous Software Private Limited is dedicated to empowering individuals and organizations globally to achieve more. We engage with employees, clients, partners, and communities worldwide to address global challenges with global solutions. As a leading global IT, consulting, and business process services company, we leverage cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients succeed in the digital world. As a Business Analyst at Cyanous Software Private Limited, you will collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules such as ITSM, ITOM, HRSD, and CSM. Your key responsibilities will include translating business needs into functional specifications and user stories with clear acceptance criteria. You will actively participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Working closely with ServiceNow developers and architects, you will ensure that solutions align with business goals and platform best practices. You will be responsible for conducting gap analysis and impact assessments for new requirements or changes. Additionally, you will support User Acceptance Testing (UAT) by preparing test cases, coordinating testing efforts, and validating results. You will maintain a product backlog and prioritize features based on business value and technical feasibility. Providing training and documentation to end-users and stakeholders as needed will also be part of your responsibilities. You will monitor and report on project progress, risks, and ensure successful project delivery. To qualify for this role, you should have a Bachelor's degree in computer science, Information Systems, Business Administration, or a related field. You should have a minimum of 6 years of experience as a Business Analyst, with at least 2 years focused on ServiceNow. A strong understanding of Agile methodologies such as Scrum and Kanban is essential. Experience with ServiceNow modules like ITSM, ITOM, CSM, or HRSD is required. Ideally, you should also have experience with service mapping, FSO despite, S2P. Proficiency in writing user stories, use cases, and process flows is a must. Excellent communication, interpersonal, and stakeholder management skills are crucial for success in this role. You should be able to work independently as well as collaboratively in a team. Preferred qualifications include being a ServiceNow Certified System Administrator or holding other relevant certifications. Experience with Agile tools like Jira, Azure DevOps, or Rally is advantageous. Familiarity with the ITIL framework and practices is a plus. Experience in enterprise-level ServiceNow implementations or upgrades will be highly valued. A self-motivated individual with a positive outlook, result-oriented mindset, and demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication will thrive in this role.,

Join us as a Network Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences. To be successful as a Network Engineer, you should have experience with: - Good years of relevant experience in network administration, designing, planning, implementation, installation, configuration, maintenance, security policies, and troubleshooting. - Experience with Cisco routers/switches/routing protocols and other network equipment. - Good troubleshooting experience on multiple networking platforms and technologies. - IP Address and DHCP management. Good knowledge of ITIL framework and Service Management. - Work with Cisco, Fortigate, and Ansible technologies to support network needs. - Participate in meetings and activities aligned to EMEA, APAC, and AMER business hours. Collaborating with IT Personnel and vendors. - Certifications like CCNA (Mandatory), SD-WAN, or additional certifications (e.g., CCNP) are a plus. Some other highly valued skills may include: - Routing, Switching, ACI technologies, and Nexus platforms, Firewall Security, and support Automation capabilities. - Basic understanding of automation scripting and good-to-have knowledge of Python and Ansible. - Strong troubleshooting and configuration skills. The purpose of the role is to build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. **Accountabilities** - **Build Engineering:** Development, delivery, and maintenance of high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimization, and resourcing requirements. - **Incident Management:** Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. - **Automation:** Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines. - **Security:** Implementation of secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including the protection of hardware, software, and data from unauthorized access. - **Teamwork:** Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach. - **Learning:** Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. **Analyst Expectations** - Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. - Requires in-depth technical knowledge and experience in their assigned area of expertise. - Thorough understanding of the underlying principles and concepts within the area of expertise. - Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. - Will have an impact on the work of related teams within the area. - Partner with other functions and business areas. - Takes responsibility for end results of a team's operational processing and activities. - Escalate breaches of policies/procedure appropriately. - Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct. - Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services, and processes within the function. - Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. - Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. - Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave. This role is based in Pune.,

As a leading provider of comprehensive human resource services in India, Viraaj HR Solutions is dedicated to empowering organizations by connecting them with the best talents in the industry. Our mission revolves around fostering a culture of respect, integrity, and collaboration, ensuring that both our clients and candidates thrive in a supportive environment. We are committed to tailoring recruitment strategies to meet the unique needs of each business, thereby driving success effectively. In this role, you will be responsible for managing and administering Microsoft Intune and SCCM environments. Your duties will include designing and executing software deployment strategies, offering expert guidance on Windows operating systems and troubleshooting, configuring and maintaining group policies for optimal system performance, overseeing endpoint security measures and compliance protocols, collaborating with IT teams to enhance system performance and reliability, conducting regular system audits and assessments, providing technical support to end-users regarding software issues, implementing data backup and recovery solutions, monitoring system performance, conducting necessary upgrades, documenting system configurations and operational procedures, assisting in the development of IT policies and procedures, coordinating with vendors to resolve complex technical issues, training and mentoring junior staff on best practices and new technologies, and ensuring the integrity and security of company data. To excel in this role, you should have proven experience as an Intune and SCCM Subject Matter Expert, a strong understanding of Windows OS and troubleshooting techniques, experience in network configuration and management, familiarity with Active Directory and Group Policy management, solid experience with endpoint security solutions, knowledge of data backup and recovery procedures, excellent problem-solving and analytical skills, strong communication and interpersonal abilities, the ability to work independently and within a team, relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate (preferred), experience with the ITIL framework (preferred), knowledge of cloud services (advantageous), the ability to manage multiple tasks and priorities effectively, being detail-oriented with strong organizational skills, and a proactive approach to learning and development. This is an on-site position based in India, and candidates should be prepared to work in a dynamic office environment.,

As an IT Support Lead at Artesian Software Technologies, you will be a key member of our team, responsible for providing technical support and leadership to ensure the smooth functioning of IT operations. You will need a Bachelor's degree in Information Technology, Computer Science, or a related field along with a minimum of 5 years of experience in IT support, including at least 1 year in a lead role. Your excellent communication skills, both verbal and written, will be crucial as you collaborate with team members and interact with our clients, particularly those based in the US. A strong knowledge of Windows and Linux operating systems, networking, and cloud services will be essential for success in this role. Experience with the ITIL framework and best practices in incident and problem management will also be beneficial. In this position, you will lead and mentor the IT support team, providing hands-on technical support for hardware, software, and networks. You will oversee incident management, ensuring timely resolution, and manage and maintain our IT infrastructure, including servers and networks. Troubleshooting and resolving complex IT issues, liaising with vendors, and managing service delivery will be part of your responsibilities. Your strong organizational skills and attention to detail will aid you in managing multiple tasks and prioritizing effectively. Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified: Azure Administrator Associate are considered a plus. You will be responsible for creating and maintaining IT documentation, implementing strategies for continuous process improvement, and ensuring that our IT systems are secure and compliant. At Artesian Software Technologies, we specialize in developing efficient mobile applications and web platforms for clients across various industries. We value a healthy work-life balance and maintain a flexible, employee-friendly environment. Join our team and work closely with skilled professionals to deliver tailored solutions while enjoying the opportunity for growth and development. Shift timings for this position are from 6:00 pm to 3:00 am. If you are passionate about IT support, possess the required skills and experience, and are looking to take on a leadership role in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity at Artesian Software Technologies.,

Req ID: 333023 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate - DSS to join our team in Navi Mumbai, Mah r shtra (IN-MH), India (IN). Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required Learn new and emerging technologies as needed, guided by business requirements Requirements and Preferences: 5+ Years experience in End User Computing, IT Support, Asset Management needed Strong troubleshooting skills in Windows, Office, COTS & End User Hardware Support Good understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now, Remedy etc Good Communication Skills ( Written & Spoken ) in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required About NTT DATA We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https: / / us.nttdata.com / en / contact-us . NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https: / / us.nttdata.com / en / contact-us .

**Company:** ITHR 360 Consulting FZE **About Us:** Join ITHR 360 Consulting FZE, a leading provider of innovative SAP solutions, where were dedicated to delivering excellence and driving business success. Our company culture fosters collaboration, creativity, and continuous learning, providing our team with opportunities to grow personally and professionally. If youre passionate about SAP and looking for a dynamic work environment, we want to hear from you! **Role Overview:** We are seeking an experienced SAP SF BTP Consultant to join our team on a contract-to-hire basis. In this role, you will play a crucial role in implementing and supporting SAP SuccessFactors solutions, with a focus on Recruit (RCM, RMK, and Onboarding 2.0). This position offers the opportunity to work on challenging projects in a supportive and collaborative environment, with the potential for long-term growth within our organization. **Key Responsibilities:** - Utilize your expertise in SAP SuccessFactors to implement and support Recruit (RCM, RMK, and Onboarding 2.0) solutions. - Hold certification in Recruit and Onboarding 2.0 to ensure proficiency in these modules. - Administer SAP Business Technology Platform (BTP) to support and enhance SuccessFactors solutions. - Lead at least 3 projects involving implementation, support, operations, and maintenance of SF Onboarding Module. - Demonstrate strong stakeholder management skills, collaborating effectively with internal and external stakeholders. - Utilize ITIL knowledge, including the use of ServiceNow, to streamline service management processes. **Requirements:** - Bachelors degree in Computer Science, Information Technology, or related field. - Minimum 6 to 9 years of experience as an SAP SF BTP Consultant. - Expertise in SAP SuccessFactors, particularly in Recruit (RCM, RMK, and Onboarding 2.0). - Certification in Recruit and Onboarding 2.0 is required. - Proficiency in SAP Business Technology Platform administration. - Experience leading at least 3 projects involving SF Onboarding Module. - Strong stakeholder management skills, with the ability to effectively collaborate with cross-functional teams. - Knowledge of ITIL framework, including experience using ServiceNow for service management. **Benefits:** - Competitive salary package (12 to 16 LPA) commensurate with experience and skills. - Opportunity for career growth and advancement within our organization. - Exposure to challenging projects and cutting-edge SAP technologies. - Dynamic and collaborative work environment with a focus on employee development and well-being. **How to Apply:** Join our team and be part of our journey to redefine excellence in SAP consulting with ITHR 360 Consulting FZE!

You should have a solid understanding of SAN & NAS concepts, protocols, and operations knowledge of the storage environment including zoning. Possessing PURE Storage certification is required. Your ability to work collaboratively in cross-functional teams and communicate effectively is essential. Any AWS certifications, such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator, would be a plus. You should have professional experience in the administration and configuration of storage systems. Exposure to Microsoft PowerBI, Tableau, or any data-manipulation tools is highly desirable. Hands-on or basic experience in managing Windows and Linux systems is expected. Fundamental exposure to IT environments governed by the ITIL framework, including Change, Incident (RCA), and Problem Management-related activities, is necessary. It is important to have experience with intermediate MS Excel skills such as vlookup, pivoting, formulas, macros, and data comparison. A solid understanding of monitoring tools and techniques focused on problem determination and prevention is required. Your responsibilities will include performing moderately difficult and independent assignments in troubleshooting, problem diagnosis, and resolution for various technologies. Implementing and configuring storage systems such as SANs, NAS, and cloud storage solutions. Collaborating with team members and contractors/vendors to prevent or resolve incidents/problems efficiently. Monitoring storage performance and capacity, optimizing storage resources for optimal performance and cost-effectiveness. Troubleshooting storage-related issues, performing root cause analysis, and contributing to the continual refinement of processes, policies, and best practices. You will also be involved in developing and implementing data backup and disaster recovery plans, contributing to operational reporting, and working with application teams to determine monitoring requirements. Additionally, you will assist in identifying corrective actions to increase efficiency, improve performance, and meet targets. The ideal candidate will be part of Ameriprise India LLP, a U.S.-based financial planning company, with a focus on Asset Management and Advice, Retirement Planning, and Insurance Protection. The company has been providing client-based financial solutions for 125 years and offers an inclusive, collaborative culture that rewards contributions. You will have opportunities to make a difference in your community and work with talented individuals who share your passion for great work. This is a full-time position with working hours from 2:00 pm to 10:30 pm in the AWMP&S President's Office under the Technology job family group.,

You will be the Senior Technical Manager, Global ERP Operations in the Horizon operations environment, responsible for overseeing all production-related service resolutions for a global Oracle implementation. Reporting to the Director, Horizon Operations Support, you will play a pivotal role in shaping and leading Horizon Operations support worldwide, ensuring the robustness, security, and high performance of applications and services. Your role will require you to demonstrate strong analytical thinking and curiosity in identifying issues and proposing effective solutions. Your technical expertise, including proficiency in Artificial Intelligence and programming skills, will be crucial in this position. You will need to maintain a high level of front-line focus, assessing employee satisfaction, addressing their needs efficiently, and enhancing communication processes. Effective communication with team members, stakeholders, and customers will be essential. You will be responsible for managing major incident bridges with calmness and experience, ensuring timely resolution, formalized communication of impact, and minimal disruption to the business. Conducting Lessons Learned and Root Cause Analysis (RCA) on incidents to prevent recurrence will also be part of your responsibilities. Collaborating with global leads, you will develop and maintain the strategy for Operational Support to the Oracle Fusion environment, ensuring high availability and reliability. Creating and managing the monthly operations scorecard with insights for executive leadership briefings will be crucial. Additionally, you will work closely with software managed service providers to ensure SLA adherence, process improvements, and ongoing training for the Service Desk. You will support the lead on the Change Advisory Board (CAB) process, implement appropriate production governance processes, and enable employees to self-serve issues by collaborating with relevant teams. Your qualifications should include a Bachelor's degree in information technology, Computer Science, or related field, with a Master's degree desired. Equivalent experience will also be considered. To excel in this role, you should have over 15 years of global team leadership experience, familiarity with Oracle Fusion, expertise in ITIL principles and ServiceNow, and a methodical approach to achieving goals. Your ability to thrive in a changing environment, build effective relationships, and lead team transformations will be crucial to success. If you are a seasoned IT leader with a passion for driving excellence, we encourage you to apply and become a key contributor to our global success.,

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate solutions clearly and confidently to end users. This role demands excellent customer service skills, troubleshooting abilities, and a proactive approach to incident supervision from initiation to resolution. You will also be responsible for identifying and escalating recurring issues or service risks, sharing knowledge with team members, and demonstrating a customer-centric support approach. To excel in this role, you should have 4-6 years of experience in managing ITSM and IT Operations portfolios, with a strong background in Incident Management, Problem Management, and Service Catalog/Service Requests within the ITIL Framework. Your expertise should extend to creating, documenting, and disseminating IT processes, conducting root cause analysis, and fostering strong relationships with both business and IT stakeholders. Additionally, possessing ITIL Certifications would be advantageous. In terms of technical skills, you should be well-versed in Meta Services Exposure, API Usage and monitoring, AI/ML applications, Large Language Models (LLM), ChatGPT, ChatBot technologies, and GCP/Cloud platforms. Experience with mandatory Meta Services exposure, API Knowledge, AI/ML applications, LLM, ChatGPT, ChatBot technologies, and exposure to GCP Cloud is essential for this role. Overall, this position requires a proactive, customer-focused mindset, strong technical acumen, and the ability to collaborate effectively with internal and external teams to deliver exceptional service experiences and drive continuous improvement in IT service management.,

As part of the team at Stryker, you will be joining an award-winning organization that has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities tailored to each location. If you know someone at Stryker, make sure to have them refer you before applying for a position. Our employee referral program encourages connections within the organization. We are looking for individuals who excel in analytical problem-solving, strategic thinking, and collaboration. Ideal team members are capable of identifying root causes, proposing effective solutions, and implementing upgrades to prevent future issues. They should be skilled in data analysis for planning, forecasting, and budgeting, as well as in building relationships across functions to drive continuous improvement. In this role, you will be responsible for developing and maintaining catalog forms, workflows, automations, and integrations within ServiceNow. This includes implementing various configurations, designing automations, and following best practices for development and compliance with ITIL standards. You will also participate in requirements gathering, provide expertise in service catalog design, and conduct testing practices. To qualify for this position, you should have a Bachelor's degree or equivalent work experience, along with at least 4 years of ServiceNow development experience. A strong understanding of the ServiceNow platform is required, including ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow, and flow designer. Proficiency in JavaScript, Glidescript, REST, XML, and troubleshooting technical issues is essential. Excellent communication, collaboration skills, and familiarity with the ITIL framework are also necessary. Experience with SOX enforced policies/procedures, working in regulated environments, and supporting different time zones are advantageous. ServiceNow certifications and experience with Microsoft Power Automate are preferred. Additionally, knowledge of ServiceNow architecture and design is beneficial. Join Stryker, a global medical technology company dedicated to improving healthcare outcomes through innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine. Together with our customers, we impact over 100 million patients annually. Explore more about Stryker at stryker.com.,

As an experienced Project Manager/coordinator, you will be responsible for overseeing web, mobile, and infrastructure penetration testing activities. Your role will involve managing projects by collaborating with third-party penetration test providers and internal teams to ensure the security and integrity of systems. Working within Finastra's Threat & Vulnerability Management team, you will play a crucial part in administering and enhancing the company's Penetration Testing program to prevent cyber-attacks and protect both the company and its clients from vulnerabilities. Your key responsibilities and deliverables will include: - Coordinating and overseeing advanced penetration testing activities, including network, web application, and mobile application testing. - Serving as the primary point of contact between third-party penetration testers and internal teams, facilitating communication and providing regular updates to stakeholders. - Planning, prioritizing, and managing multiple penetration testing projects simultaneously to ensure timely delivery of high-quality results within budget constraints. - Recording findings in a centralized repository for review, prioritization, and remediation tracking. - Ensuring compliance with industry standards, regulations, and best practices and preparing detailed penetration testing reports with findings, analysis, and recommendations. - Establishing, tracking, and reporting penetration testing metrics periodically and utilizing reporting tools to create insightful reports on outcomes and risk assessments. - Acting as the primary contact and relationship manager for third-party penetration testing providers to ensure successful execution and adherence to service level agreements. - Driving initiatives to enhance the effectiveness and efficiency of penetration testing processes, methodologies, and tools while staying informed about the latest cybersecurity threats and attack techniques. - Demonstrating proven experience in project management in the field of information security and intermediate knowledge of security principles and the ITIL framework. To excel in this role, you should have a minimum of five years of experience in cybersecurity with a specific focus on penetration testing. Additionally, you should possess strong technical proficiency in network security, web application security, mobile security, and social engineering, along with a good understanding of Software Development Life Cycle (SDLC) best practices. Excellent verbal and written English communication skills are essential for effective interaction with technical, business, and other stakeholders at all levels of the organization. Furthermore, your ability to manage multiple projects simultaneously under tight deadlines, coupled with superior analytical and problem-solving abilities, will be key to assessing complex security issues, prioritizing tasks, and developing practical solutions. Continuous learning and professional development in the field of cybersecurity are also crucial for success in this role. Desired qualifications include a Bachelor's degree in Computer Science, Computer/Data Systems Management, or a related field, along with a Project Management Professional (PMP) certification. Proficiency in Power BI and reporting skills would be beneficial for this position.,

Who We Are We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world. RAK Ceramics is one of the largest ceramics brands globally, specializing in ceramic and gres porcelain wall and floor tiles, sanitaryware, faucets, and tableware. Headquartered in the United Arab Emirates, we serve clients in over 150 countries through operational hubs in Europe, the Middle East and North Africa, Asia, North & South America, and Australia. The Role : The Manager SAP SD Executive is a key role responsible for the analysis, design, configuration & support of the SAP SD and Logistics functions to meet the business needs of RAK Ceramics Group of companies. Working closely with SAP Functional Specialists to deliver, maintain, troubleshoot and enhance SAP functionality. SAP level 3 support and release assignments for RAK Ceramics across all locations. What You Will Be Doing : Provides specialist level functional and configuration knowledge in designing SAP solutions in the SD module of SAP S/4HANA and SAP ECC 6 EHP5. Supports production configuration and assist in functional change requests as per release plan. Supports business implementations by sharing best practice configuration skills. Works with the Service Desk to facilitate incident & problem resolution. Participate in release upgrade or new functionality / enhancement assessments and make recommendations. Conduct requirement gathering sessions with users, suggest and blueprint solutions & documentation designs. Ensure compliance to existing, and development of required data and reporting standards. Ensure the integrity of the SD configuration of the SAP system across multiple landscapes. Respond to user requirements, problem resolution, develop designs, and process modeling. Conduct configuration changes to accommodate change requests and prototype activities. Assist in training activities Perform initial testing of problem fixes, change request, enhancements, and new functionality. Work with SAP support team to resolve software bugs. Keep abreast of SAP releases, enhancements/new functionality and perform application research. Perform break/fix analysis and recommend solutions for sales related processes Develop functional specifications and work with BASIS and ABAP personnel resources to complete object development and testing Lead and coordinate the work of a small team comprising of business core users and consultants. Provide leadership in the development of functional skills in others through active knowledge sharing Understand and apply RAK Ceramics methodologies and procedures Ability to co-ordinate and interact with multiple teams Perform any ad-hoc tasks as required (can involve resolution of tickets of other related modules, for example, LE) What are the key skills required for this role: Expert SAP configuration skills in SD Module Domain experience in Sales & Distribution business function, preferably in a manufacturing industry. • Solid understanding of SAP data model in Sales & Distribution module. Thorough understanding of business processes. • Familiarity with SAP architecture. Familiarity with SAP Fiori apps in S/4HANA environments • Knowledge of SAP S/4HANA tools like Data Migration Cockpit Good project management skills, operating as part of a team organizing, planning, and executing large scale projects from vision through implementation. Strong verbal and written communications skills, with an ability to express complex business concepts in technical terms. • Strong analytical, problem solving, and conceptual skills. Our Ideal Match • A Bachelors degree in any discipline. Masters degree in Business Administration or Management Information Systems, preferably with a focus on sales, marketing, logistics • SAP Certifications in SD is a plus • 8+ years of experience with SAP SD and Logistics modules, with two end-to-end SAP SD implementations. • Experience or exposure to IT Governance. • Exposure to ITIL Framework. • SAP Certification in relevant Functional areas will be an added advantage. • Experience of VAT (knowledge of GST will be an added advantage). • Knowledge of using Solution Manager for managing projects and change management.

The Role : The SAP SD Manager is a key role responsible for the analysis, design, configuration & support of the SAP SD and Logistics functions to meet the business needs of RAK Ceramics Group of companies. Working closely with SAP Functional Specialists to deliver, maintain, troubleshoot and enhance SAP functionality. SAP level 3 support and release assignments for RAK Ceramics across all locations. What You Will Be Doing : Provides specialist level functional and configuration knowledge in designing SAP solutions in the SD module of SAP S/4HANA and SAP ECC 6 EHP5. Supports production configuration and assist in functional change requests as per release plan. Supports business implementations by sharing best practice configuration skills. Works with the Service Desk to facilitate incident & problem resolution. Participate in release upgrade or new functionality / enhancement assessments and make recommendations. Conduct requirement gathering sessions with users, suggest and blueprint solutions & documentation designs. Ensure compliance to existing, and development of required data and reporting standards. Ensure the integrity of the SD configuration of the SAP system across multiple landscapes. Respond to user requirements, problem resolution, develop designs, and process modeling. Conduct configuration changes to accommodate change requests and prototype activities. Assist in training activities Perform initial testing of problem fixes, change request, enhancements, and new functionality. Work with SAP support team to resolve software bugs. Keep abreast of SAP releases, enhancements/new functionality and perform application research. Perform break/fix analysis and recommend solutions for sales related processes Develop functional specifications and work with BASIS and ABAP personnel resources to complete object development and testing Lead and coordinate the work of a small team comprising of business core users and consultants. Provide leadership in the development of functional skills in others through active knowledge sharing Understand and apply RAK Ceramics methodologies and procedures Ability to co-ordinate and interact with multiple teams Perform any ad-hoc tasks as required (can involve resolution of tickets of other related modules, for example, LE) What are the key skills required for this role: Expert SAP configuration skills in SD Module Domain experience in Sales & Distribution business function, preferably in a manufacturing industry. • Solid understanding of SAP data model in Sales & Distribution module. Thorough understanding of business processes. • Familiarity with SAP architecture. Familiarity with SAP Fiori apps in S/4HANA environments • Knowledge of SAP S/4HANA tools like Data Migration Cockpit Good project management skills, operating as part of a team organizing, planning, and executing large scale projects from vision through implementation. Strong verbal and written communications skills, with an ability to express complex business concepts in technical terms. • Strong analytical, problem solving, and conceptual skills. Our Ideal Match • A Bachelors degree in any discipline. Masters degree in Business Administration or Management Information Systems, preferably with a focus on sales, marketing, logistics • SAP Certifications in SD is a plus • 8+ years of experience with SAP SD and Logistics modules, with two end-to-end SAP SD implementations. • Experience or exposure to IT Governance. • Exposure to ITIL Framework. • SAP Certification in relevant Functional areas will be an added advantage. • Experience of VAT (knowledge of GST will be an added advantage). • Knowledge of using Solution Manager for managing projects and change management.

About The Role : Job Title ITIL Change Manager, AVP LocationPune, India Role Description The ITIL Change Manager will be responsible for overseeing and managing all aspects of the Change Management process within the organization. This role involves ensuring the effective and efficient handling of IT infrastructure and business application changes, minimizing downtime, and maintaining service quality. The ITIL Change Manager will work closely with various IT and business stakeholders to ensure changes are implemented smoothly and successfully. What well offer you 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Accident and Term life Insurance Your key responsibilities Overall responsibility for the Change Management policy and process. Chair weekly Change Advisory Board (CAB) meetings and seek approval from all resolver groups for planned changes. Chair Emergency CAB meetings as required, seeking approval from all resolver groups. Drive, develop, and manage the major incident process and associated procedures/systems. Provide consolidated production change, incident and problem metrics to the Head of ITSM Operations. Act as the driving force for the Change, Incident and Problem Management Process in line with the ITIL framework. Develop and maintain dashboards, reporting, and statuses to ensure visibility and oversight of key deliverables. Maintain effective working relationships and provide timely updates and escalation; participate in governance meetings as requested. Monitor outcomes and impacts throughout the project and recommend improvements. Drive continuous improvement and KPI across DWS change management process Your skills and experience Proven experience in supporting IT infrastructure and business applications. Strong technical background with the ability to debug production incidents and outages. Excellent communication skills, with the ability to communicate effectively, constructively, confidently, and professionally. Keen attention to detail and excellent analytical skills. Ability to actively manage workloads to meet business and department requirements. Excellent knowledge of the ServiceNow ITSM Platform. ITIL qualification. Proven track record of agile change and release management techniques and communicating results to both technical and non-technical stakeholders. Ability to be on call 24/7 (as part of the Incident Management on-call shift team). How well support you About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We at DWS are committed to creating a diverse and inclusive workplace, one that embraces dialogue and diverse views, and treats everyone fairly to drive a high-performance culture. The value we create for our clients and investors is based on our ability to bring together various perspectives from all over the world and from different backgrounds. It is our experience that teams perform better and deliver improved outcomes when they are able to incorporate a wide range of perspectives. We call this #ConnectingTheDots.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving and analytical skills.- Excellent communication and interpersonal abilities.- Good To Have Skills: Experience with ITIL framework.- Knowledge of remote desktop tools.- Familiarity with ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of customer satisfaction through professional communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with ITSM tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing risks. Your role involves supporting the infrastructure service management lifecycle and providing operational support to keep production systems and devices online and available. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure client satisfaction by managing risks to services.- Support the infrastructure service management lifecycle.- Provide operational support to keep production systems and devices online and available.- Collaborate with team members to address work-related challenges.- Continuously improve service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Strong understanding of network operations and management.- Experience in IT service management processes.- Knowledge of ITIL framework.- Hands-on experience with network monitoring tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education