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Technology Support III

JP Morgan Chase & Co.

3.0 - 7.0 years

Hyderabad, All india

On-site

Role Overview: As a Technology Support III team member in the Infrastructure Platforms team, your main responsibility will be to ensure the operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, identify, escalate, and resolve production service interruptions for both internally and externally developed systems. Your role is crucial in maintaining a seamless user experience and fostering a culture of continuous improvement within the organization. Key Responsibilities: - Provide end-to-end application or infrastructure service delivery to support successful business operations of the firm - Support the day-to-day maintenance of ...

Posted 1 week ago

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Service Delivery Manager

confidential

5.0 - 9.0 years

Pune, All india

On-site

Role Overview: You will be responsible for overseeing the delivery of services to clients from initiation to completion, ensuring timely and quality delivery. Developing and maintaining strong relationships with clients will be a key part of your role, acting as the main point of contact for all service-related inquiries and issues. Collaboration with cross-functional teams to identify and resolve service delivery bottlenecks and escalations will also be crucial for success in this position. Key Responsibilities: - Oversee the delivery of services to clients from initiation to completion, ensuring timely and quality delivery - Develop and maintain strong relationships with clients, acting as...

Posted 3 weeks ago

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Exploring ITIL Framework Jobs in India

The ITIL (Information Technology Infrastructure Library) framework is widely used in India, and job opportunities in this field are in high demand. ITIL framework jobs in India offer a promising career path for individuals looking to work in IT service management.

Top Hiring Locations in India

Bangalore
Pune
Mumbai
Hyderabad
Chennai

These cities are known for their thriving IT industries and actively hire professionals with expertise in the ITIL framework.

Average Salary Range

The average salary range for ITIL framework professionals in India varies based on experience levels. Entry-level positions can start at around INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

A typical career progression in the ITIL framework field may include roles such as ITIL Analyst, ITIL Consultant, ITIL Manager, and ITIL Director. Professionals can advance from entry-level positions to senior roles such as ITIL Expert or ITIL Master with years of experience and specialized knowledge.

Related Skills

Alongside expertise in the ITIL framework, professionals in this field are often expected to have skills in project management, IT service management tools, problem-solving, communication, and leadership.

Interview Questions

What is ITIL and how does it benefit organizations? (basic)
Explain the ITIL lifecycle stages. (medium)
How do you prioritize incidents based on ITIL best practices? (medium)
Describe a situation where you successfully implemented ITIL processes in a previous role. (advanced)
How do you handle IT service disruptions according to ITIL guidelines? (medium)
What are the key metrics used in ITIL for measuring service performance? (medium)
How do you ensure continuous improvement in IT service management using ITIL principles? (advanced)
Can you explain the difference between incident management and problem management in ITIL? (basic)
Describe your experience with ITIL service transition processes. (medium)
How do you manage service level agreements (SLAs) in alignment with ITIL practices? (medium)
Give an example of a successful change management process you implemented following ITIL guidelines. (advanced)
What are the key components of the ITIL service design stage? (medium)
How do you handle conflicts between ITIL processes and business requirements? (advanced)
Describe a scenario where you had to improvise ITIL processes to meet specific business needs. (advanced)
How do you ensure compliance with ITIL standards within an organization? (medium)
Explain the role of the ITIL continual service improvement (CSI) stage in IT service management. (medium)
How do you assess risks in IT service management according to ITIL best practices? (medium)
Describe your experience with implementing ITIL service operation processes. (medium)
How do you align ITIL practices with IT governance frameworks? (advanced)
What are the key challenges you have faced while implementing ITIL processes in an organization? (advanced)
How do you integrate ITIL processes with DevOps practices for continuous delivery? (advanced)
Explain the role of the ITIL service strategy stage in IT service management. (medium)
How do you ensure effective communication between IT teams and stakeholders in alignment with ITIL principles? (medium)
Describe a situation where you had to troubleshoot a complex IT service issue using ITIL methodologies. (advanced)
How do you stay updated with the latest trends and developments in the ITIL framework? (basic)

Closing Remark

If you are considering a career in ITIL framework jobs in India, it is essential to prepare thoroughly and showcase your expertise during interviews. With the right skills and knowledge, you can excel in this field and contribute to the success of organizations in the ever-evolving IT industry. Good luck with your job search!

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