1774 Itil Framework Jobs

Key Responsibilities • Lead and support Incident and Problem Management processes with a strong focus on root cause analysis and long-term resolution. • Identify and implement opportunities to automate manual workflows using scripting and AI tools. • Collaborate with cross-functional teams to optimize service processes and improve operational efficiency. • Develop and maintain trend analysis reports and interactive dashboards to monitor service health and identify recurring issues. • Document and communicate Root Cause Analyses (RCAs) and drive continuous improvement initiatives. Required Qualifications & Technical Skills • Bachelor’s degree in Computer Science, Information Systems, or a rel...

As a Sr. Technical Consultant - Cloud at Blue Yonder, you will be a key player in the customer success team, responsible for implementing and supporting projects in the supply chain domain. Your deep knowledge of industry best practices will be crucial in collaborating with cross-functional teams to ensure successful project implementations. Here's what you'll be doing: - Work closely with internal stakeholders to resolve cases within SLA/OLA timelines. - Possess basic knowledge of Cloud Azure and infrastructure concepts. - Build collaborative relationships with internal stakeholders to proactively address issues. - Adhere to Cloud policies, procedures, methodologies, and quality standards. ...

Job Description for SAP Service Delivery Manager Total Experience: 12-14 Years Location: Mumbai and Bangalore About the Role We are seeking an experienced SAP Service Delivery Manager to lead end-to-end service delivery for SAP solutions, including ECC and S/4HANA. This role requires strong client relationship management, operational excellence, and strategic planning to ensure high-quality delivery and customer satisfaction. Key Responsibilities Client Relationship Management Serve as the primary point of contact for SAP service delivery. Build and maintain strong client relationships to align services with business needs. Service Delivery Oversight Manage day-to-day operations including in...

Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline...

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Service Integration and Management (SIAM) Good to have skills : NAMinimum 3 year(s) of experience is req...

Role Overview: As a Senior Associate in Problem Management at BT International, your role is crucial in ensuring a positive perception of the problem management process. You will continuously work towards improving the capability of problem management provided to customers. Your responsibilities will involve managing both reactive root-cause analysis (RCA) and proactive trend analysis, communicating and coordinating with concerned parties, preventing re-occurrence of incidents, and minimizing the impact of incidents that cannot be prevented. Additionally, you will oversee the Known-error database to ensure efficient problem resolution. Key Responsibilities: - Anticipate, investigate, and res...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

Do RESPONSIBILITIES Ensure each and every Change is recorded and approved before implementation. Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency Convene and chair CAB meetings, circulate the MOM of the CABs Ensure no Unauthorized change is implemented which may potentially impact the Production Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines. Report the Management on the agreed Change KPIs and ensure effective change communication in place Ensure Change implementation done as per the Implementation Plan with no manual errors th...

If The JD Matches Pin Me Your CV To This Number: 6366222425 Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as ...

As an BMC ITSM Implementation Engineer, your role involves providing Implementation and post go-live support on various ITSM tools such as Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management, ensuring adherence to agreed SLAs. Your responsibilities will include Administration, Operations, Customizations, Integrations, and development of ITSM Remedy following standard best processes. Key Responsibilities: - Provide Implementation and post go-live support on ITSM Remedy, SmartIT/MyIT, Smart reporting, CMDB, and Asset Management - Administer, operate, customize, integrate, and develop ITSM Remedy - Follow standard best processes - Troubleshoot ITSM applications, integrations, and ...

Role Overview: You should have prior working experience in ServiceNow Implementation projects only, specifically not enhancements or managed services. Your knowledge and experience should cover one or more ServiceNow applications such as ITSM & GRC, SECOPS, HRSD, CSM within the ServiceNow Platform. It is important that you are aware of best development practices during implementation and can coach other team members to follow these practices. You should have a strong track record of managing complex ITSM tool deployment involving multiple stakeholders and team members. Exposure to the ITIL Framework and IT Management Tools is essential. You should have experience working with agile methodolo...

We are looking for a dedicated Support Engineer with hands-on experience in modern JavaScript frameworks like React and Angular to join our IT Service Management (ITSM) team. You will be a key player in ensuring the operational stability of our client-facing web applications by resolving incidents, performing root cause analysis, and implementing fixes under the ITIL framework. The ideal candidate is a skilled problem-solver with excellent communication skills and a strong customer-service orientation. Solid hands-on experience in web application development or support using React and/or Angular frameworks. Familiarity with the ITIL framework and service management principles (Incident, Prob...

As an experienced SAP MM Functional Consultant, your role involves guiding, mentoring, and coaching juniors to resolve tickets and issues within the agreed client SLA. You must have extensive experience in analysis, design, creating BPP, functional Specification (FS), coordinating with the ABAP team, testing new functionality or enhancements, and preparing test plans and test scripts. Key Responsibilities: - Possess in-depth configuration knowledge on MM Enterprise Structure, Master Data, Procurement Process, and Inventory Management. - Demonstrate expertise in Logistics Invoice Verification and Automatic Account Determination Process. - Hands-on experience in end-to-end MM Configuration, in...

About Position: We are seeking an experienced Major Incident Manager with strong ITIL and SIAM expertise to manage critical incidents across a multi-vendor environment. The role requires high-level ownership of service restoration plans, coordination of resolver groups, and effective communication during Priority 1 and Priority 2 incidents. You will lead bridge calls, ensure timely updates to stakeholders, and create logical infrastructure diagrams for clarity. This position demands excellent communication skills, technical understanding, and the ability to mentor team members while driving incident resolution and minimizing business impact. Role: Major Incident Manager Location: Bangalore E...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utiliz...

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problem...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationDevice Management & Intune Role Skills (Cross-Platform) Summary As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operati...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or ap...

Role & responsibilities Directly responsible for raising the standard of FM services and provide support to Operations teams. Handling of end-to-end operations across all units. Manage FMS team across all locations. To lead all projects for technology upgradations in the division. Ensure compliance towards policies & SOPs and adopt best practices to ensure service delivery as per SLAs Executing the project as per the plan made. Organizing the spares/other resources required from time to time. Allocating the job to respective engineers/Helpdesk/Team Leaders Daily reviewing the engineers and operational status. Review with unit team Writing mails to customer and replying to customers Mails Giv...

Role Overview: As an IT Application Owner (ITAO) at AVP level in Pune, India, you will be responsible for evaluating the current state of technological infrastructure, identifying gaps, and proposing improvements. Your expertise in infrastructure solutions and industry innovations will play a key role in this position. Key Responsibilities: - Determine appropriate technological solutions to ensure a balance between delivery and compliance. - Identify gaps in current infrastructure solutions and implement necessary improvements while complying with technical roadmaps. - Enhance the safety and security of IT Applications, ensuring compliance with internal and external standards, and operationa...

Role Overview: At PwC, your role in managed services will involve focusing on a variety of outsourced solutions and supporting clients across numerous functions. You will help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. Your skills in project management, technology, and process optimization will be crucial in delivering high-quality services to clients. Specifically, in managed service management and strategy at PwC, you will concentrate on transitioning and running services, as well as managing delivery teams, programmes, commercials, performance, and delivery risk. Your work will revolve around con...