665 Helpdesk Jobs

SUMMARY Job Summary: We are seeking a proactive and customer-focused L1 Support Engineer (Windows Desktop Support Voice) to provide technical assistance to end-users via voice calls. The ideal candidate will have experience resolving hardware/software issues on Windows platforms, handling inbound support calls, and working with ticketing systems in a service desk or helpdesk environment. This role demands strong communication skills, a keen ability to troubleshoot remotely, and a solid understanding of desktop environments and common user issues. Key Responsibilities: Respond to and resolve user-reported incidents via voice, email, or ticketing systems Provide first-level troubleshooting support for Windows desktops, laptops, printers, and common software issues Assist with installation and configuration of Windows OS, MS Office, Outlook, VPN, and peripheral devices Log incidents accurately in ticketing tools and escalate unresolved issues as per SLAs Handle user account management tasks like password resets and access issues (e.g., via Active Directory) Guide users through troubleshooting steps over the phone in a clear, user-friendly manner Maintain documentation and follow knowledge base/SOPs for standard fixes Collaborate with L2 teams for escalation and resolution tracking Must - Have Skills: 1 3 years of experience in Windows desktop or IT helpdesk support roles Strong working knowledge of Windows 10/11 , desktop hardware, and common software troubleshooting Proficiency in handling inbound voice-based technical support for end-users Familiarity with ticketing systems (e.g., ServiceNow, ManageEngine, or similar) Hands-on experience with Outlook, VPN, printers, and MS Office suite Understanding of Active Directory for basic user support tasks Excellent communication and problem-solving skills Good to Have: ITIL Foundation certification Exposure to remote access tools (e.g., AnyDesk, TeamViewer, RDP) Experience in BPO/IT Service Desk Voice environments Familiarity with Shift-based / 24x7 support models

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1.Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2.Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc

Required Abilities: Strong staff management skills Excellent people management and administrative skills. Good negotiating and facilitation skills. Required Work Experience : Incident Manager Degree : Bachelor of Business Studies - BBS | Associate of Science - AS | Bachelor of Arts - BA Required Knowledge : Good understanding of statistical and analytical principles and processes. To ensure the goals of the Incident Management process are achieved. Required Skills : Processmap Incident Management, Incident Response, Logicmanager Incident Management, Incident Analysis, Incident Management System, RSA Archer incident Management, Incident Investigation, Incident Management Primary Responsibility : Ensures effective communication to Senior Management, Customers, Users, and Technical staff

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AIand digital innovation are redefining industries and were leading the charge.Genpacts AI Gigafactory, our industry-first accelerator, is an example of howwere scaling advanced technology solutions to help global enterprises worksmarter, grow faster, and transform at scale. From large-scale models toagentic AI, our breakthrough solutions tackle companies most complexchallenges. If you thrive in a fast-moving, tech-driven environment,love solving real-world problems, and want to be part of a team thats shapingthe future, this is your moment Genpact (NYSE: G) is an advanced technologyservices and solutions company that delivers lasting value for leadingenterprises globally. Through our deep business knowledge, operationalexcellence, and cutting-edge solutions we help companies across industries getahead and stay ahead. Powered by curiosity, courage, and innovation , ourteams implement data, technology, and AI to create tomorrow, today. We are inviting applications for the role of Analyst/Process associate/Process Developer- Customer Interaction (Helpdesk) Responsibilities As a Customer Interaction Centre Associate, you will: Employee Support and Query Resolution : Serve as the first point of contact for customer queries via multiple channels, including phone, email, and chat. Resolve issues proactively at Tier 1 support level, ensuring high customer satisfaction. Escalate unresolved or complex queries to Tier 2 or appropriate departments while ensuring seamless communication. Case Management : Manage cases using a case management tool, ensuring timely updates and resolution. Track and monitor service requests against established SLAs and follow up for resolution as required. Documentation and Reporting : Maintain accurate records of customer interactions and transactions. Generate daily/weekly/monthly reports and share insights with stakeholders. Process Adherence and Improvement : Follow standard operating procedures and contribute to process standardization. Collaborate with quality teams to identify improvement opportunities and implement best practices. Qualifications Minimum Requirements: Bachelor’s degree or equivalent education. Relevant years of experience in a customer service/contact center role. Strong verbal and written communication skills. Proficiency in case management tools like ServiceNow Demonstrated ability to manage high-volume workloads efficiently. Come join the tech shapers and growth makers at Genpact andtake your career in the only direction that matters: Up. Lets build tomorrow together. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Title Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Administrate user accounts for network, e-mail, and other applications; Provide support to end users in local and regional offices around the world who are on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications; Identify, research and resolve technical problems of IT equipment and software applications; Respond to IT tickets, telephone calls, e-mails, and requests for technical support; Document, track, and monitor problems to ensure timely resolutions; and Communicate and collaborate with a regional/global IT team members to advance IT initially; Rotating shift. Qualifications Fluent in English (both written and verbal) Associate’s degree in Computer Science or Information Technology; At least 1 year of experience in a help desk or IT Support role; and Experience with Exchange Server Tools, Office 365 and other cloud based applications a plus. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer

Title Due to our continued growth, we are seeking a qualified Helpdesk Supervisor to fill a vital role in our IT Support Team. Overview Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across almost 40 countries. Responsibilities Responsible for day-to-day operations including end user technical support; Acts as a point of escalation for helpdesk associates regarding policy, procedures, and customer service interactions requiring supervisor intervention; Trains, coaches, and mentor's other helpdesk associates to achieve team and department goals; Proactively identifies training opportunities and provide recommended solutions to enhance the overall interaction of inbound caller experience; Performs high quality and timely solutions and exhibits initiative with completing assignments and making improvements to the Help Desk service processess; Provides reports, analysis, feedback, and other recommendations for improving customer service/experience and optimize operational efficiencies; Maintains professionalism in interactions with all coworkers, colleagues, and end users. Qualifications Minimum 5 years of industry experience; In depth knowledge of PC hardware and general operating system components; Has excellent interpersonal skills interacting with end users, team members, and executive leadership teams; Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated; Familiarity with creating reports on operational SLA and using analytics to optimize operational efficiency; and Displays good relationship skills to be a role model for the team. People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today. The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future. Medpace Perks Flexible work environment Competitive compensation and benefits package Competitive PTO packages Structured career paths with opportunities for professional growth Company-sponsored employee appreciation events Employee health and wellness initiatives Awards Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024 Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility What to Expect Next A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

Req ID: 295600 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Domain Years of Experience Global End User Services Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Job description Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. 2-3 years of industry experience. 12 months in the current grade is a

Req ID: 308592 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that anything is possible with the right people on board . Our employees' quality, integrity, and commitment are critical factors in our company"™s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here. NTT DATA, Inc. currently seeks a "Help Desk Associate " to join our team in "Bangalore". General Duties and Responsibilities: In these roles, you will be responsible for: Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Excellent communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug-finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) Preferences: - Optional (nice-to-haves) For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do ITIL foundation certified "“ Flexible "“ Willing to work in a Rotational 24*7 Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirements.

Req ID: 321349 We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Must be a Graduate. Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window

Req ID: 321951 We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karntaka (IN-KA), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a "Helpdesk Senior Associate" to join our team in "Bangalore".

Req ID: 309521 We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karntaka (IN-KA), India (IN). In these roles you will be responsible for Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users "¢ Work with our internal IT Teams on system testing, integration and maintenance. "¢ Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. "¢ Willing to learn & grow in other IT Business areas for this role include Excellent English written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders "¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviors include"¢ Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Req ID: 326965 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Position Overview : At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Helpdesk Associate" to join our team in "Noida".

Req ID: 317428 We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "“ "¢ Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade "¢ Working Knowledge of Operating Systems such as Windows 10 & 11 "¢ Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications "¢ Working knowledge of MS Office suite & Skype for business "¢ Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: "¢ Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer "¢ Service Desk. Incidents that are not resolved at the L1 will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside) "¢ Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. "¢ Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required. "¢ Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests. "¢ Update the ITSM Tool fields upon successful resolution of the Incident. "¢ Utilize Provider"™s remote tool to enable remote takeover sessions. "¢ Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User"™s system is accessible "¢ Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications. "¢ Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment "¢ Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven. "¢ Work from office is mandatory.

Req ID: 325214 We are currently seeking a Helpdesk Associate - L1 technical guidance to join our team in Bangalore, Karntaka (IN-KA), India (IN). Required. Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window Roles and Responsibilities- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications - Helpdesk Associate at Grade-4 position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension & writing skills - Must possess excellent customer handling skills - Should be comfortable to work in rotational shift with 24x7 support window

Req ID: 326207 We are currently seeking a Helpdesk Senior Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Req ID: 322278 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Helpdesk Sr. Associate at Grade-5 position in Service Desk Must be a Graduate. B.Tech/B.E or any other technical degree preferred Good communication skills with minimum 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Work from office is mandatory Job description: Provide L1/1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Activities include recognition, research, isolation, resolution & follow up steps. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Req ID: 315812 We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bangalore, Karntaka (IN-KA), India (IN). Position's Overview At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company"™s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks an "Help Desk SR.Associate " to join our team in "Bangalore". Position's General Duties and Tasks In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas for this role include: Excellent English is written and verbal communication skills. "¢ Exceptional customer service skills. "¢ Great Team player "¢ Great communication skills, comfortable working with various stakeholders 4,50,000"¢ Strong troubleshooting skills, bug finding, and resolution "¢ Ability to work independently within a diverse global team "¢ IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviours include"¢ Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. "¢ Knowledge in Desktop Support "¢ Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc.

Req ID: 325594 We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and responsibilities Position's General Duties and Tasks Required. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. ShiftRotational shift. QualificationGraduate with relevant experience/knowledge in a technical support role. Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills. Work from Office Profile, 24x7 rotational shift.