903 Helpdesk Jobs

***Greetings From You & I Consulting !**** You & I Consulting has always been in the spotlight for getting placed in 64+ MNC's PAN India. ***We are hiring for a Giant MNC (KPO) In Kolkata for a For US Healthcare Process with Fixed Saturday / Sunday Off. Hiring For Giant MNC Position: US Healthcare (Medical Billing) Location: Kolkata, India *Hurry Call or whtsapp now @ Pritha - 8116048176 Requirements: - Education Required :- 10+2 and above Fresher And Experienced Both Are Welcome ! International BPO Exp. will be a added advantage! Good communication Skill Mandatory Shift: 24x7 Shift (Home drop within the marked boundary, otherwise point drop) What We Offer:- Competitive salary and performance-based incentives. Comprehensive training and continuous learning opportunities to enhance your skills. Friendly and supportive work environment that promotes teamwork and collaboration. Career advancement opportunities based on your performance and dedication. CTC 3Lpa To 5.5Lpa In Hand + PF + Esi + and all other facilities Fixed Saturday / Sunday Off Key Responsibilities:- Help US Doctors and hospitals with proper documentation for their empanelment. Regular follow up via phone or email. Taking international calls. Keeps one updated with latest US healthcare rules & regulations. Applies critical thinking and critical decision making for completing tasks. *Hurry Call or whtsapp now @ Pritha - 8116048176 *Note :- If you encounter a busy tone or If you find our lines occupied, simply Whatsapp and share your details with us in the following format:- Full Name : Current Location : Contact No : Highest Qualification : Experience for Consideration (Total Experience) : Current Organization : Current CTC (Numeric Values only) : Expected CTC (Numeric Values only) : *Hurry Call or whtsapp now @ Pritha - 8116048176 "If you've read through the job description above and thought, 'Hey, this sounds like a perfect fit for someone I know - DO REFER YOUR FRIENDS

Position: Associate (Trainee) Location: GSC IND (Mumbai & Kochi) Eligibility: Fresh Graduates (2024 / 2025 pass outs only) Application Process (How to apply) Candidates need to apply through the link. Last date for submitting the application form along with the required audio file (mandatory) 3rd August 2025 https://forms.office.com/r/dU3C0JTp4d?origin=lprLink Purpose of Role The Trainee role is designed to bridge the gap between academic learning and practical application within Brennan. As an Associate (Trainee), selected graduates will undergo structured technical and process training tailored to Brennans operational needs. This role offers a guided learning path, with the goal of preparing trainees for seamless integration into full-time roles. Trainees will be supported by mentoring, assessments, and practical exposure to real-time environments, helping them develop the skills required to perform effectively in their future teams. Who Can Apply Freshers or graduates who have completed their course in 2024 or 2025 Candidates with no prior full-time job experience Good communication and collaboration skills A clear interest in building a career in IT support roles, including both application and infrastructure domains. Basic awareness of networking concepts and IT fundamentals. Graduates from a recognized University with a focus on IT-related disciplines or equivalent degree: Bachelor of Science (B.Sc) Computer Science/IT Bachelor of Computer Applications (BCA) Bachelor of Engineering (BE) All Computer-related branches Bachelor of Technology (BTECH) – All Computer-related branches General Requirements Eagerness to learn and apply new technologies and methodologies in a real-world environment. Strong attention to detail and commitment to producing high-quality work. Effective time management skills, with the ability to prioritize tasks under supervision. Willingness to take initiative and participate in training sessions, workshops, and project meetings. Professional demeanour and ability to adapt to a dynamic work environment. Flexibility to work on various projects, adapting to different teams and client requirements. Basic knowledge of IT service management and customer support principles. Willing to work in a 24x7 work environment. Desired Skills Basic knowledge of PC hardware, desktop trouble shooting. Windows operating systems, MS Office ITIL best practices. Networking and IT infrastructure Fundamentals. Previous internship experience or involvement in practical IT projects would be an added advantage. Training Program Structure The following stages are part of the structured Graduate Training program and are not prerequisites for selection. They are included here to help candidates understand the learning and transition framework: Assessment Method (During Training Period) To ensure that trainees effectively develop both theoretical knowledge and practical skills, Brennan uses a multi-stage assessment process throughout the training period: Initial Skill Assessment: Evaluates the trainee’s current knowledge to customize their training experience. Performance Monitoring: Regular evaluations via quizzes, feedback, and observation to track growth. Practical Assignments: Real-world tasks designed to help trainees apply what they learn. Mentorship and Peer Review: Continuous guidance from experienced mentors and feedback through peer interaction. Periodic Progress Reviews: Formal reviews to discuss development progress and set learning goals. Going Live (Post Training) After successful completion of the training period and assessments, trainees will be placed into relevant teams based on their performance, interests, and business needs. This transition phase, often referred to as "going live," marks the beginning of hands-on work in a production environment, supported by continued mentoring and guidance.

QAD is seeking a License Compliance Specialist, to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment. This is a fully remote role located in Poland. What you will do: Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records Communicate with other departments and customers regarding customer data changes to ensure accuracy Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records Initiate post audit selling and negotiations Create and prepare management and metrics reports upon request Manage and participate in projects Update process documentation and work instructions Other duties as assigned Bachelors degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk; or an equivalent combination of education and work experience; Very good knowledge

Position: IT Service Desk Associate Manager Job Description: IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues As Service desk analyst you would be monitoring the Infrastructure events/alerts and alerting the technical teams, As Service desk analyst you would be monitoring the Ticketing queue and alerting the technical teams. Provides accurate solutions to user problems to ensure users productivity. Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Informs users of any global problems or system outages. Maintains a professional Help Desk image at all times being courteous and helpful. Enhances and develops quality support methods and communication skills through coaching and feedback. Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction. Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. Assists in special product-related issues as needed. First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues. What We Are Looking For Has minimum 6 years of experience in a global service delivery team. Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc. Has excellent written and verbal communication skills. Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas. Has experience in exercising tact and diplomacy for sensitive situations. Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information. Exposure to an Oracle ERP environment is a plus. Voice support experience in a Global setup is a must Willingness to work in 24*& environment Willing to work in night shifts About Arrow Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Position: IT Service Desk Associate Manager Job Description: IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues As Service desk analyst you would be monitoring the Infrastructure events/alerts and alerting the technical teams, As Service desk analyst you would be monitoring the Ticketing queue and alerting the technical teams. Provides accurate solutions to user problems to ensure users productivity. Responds to all calls received by the Help Desk (Phone, Email, Chat, Web) and ensures that each Help Desk call received is logged. Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate. Informs users of any global problems or system outages. Maintains a professional Help Desk image at all times being courteous and helpful. Enhances and develops quality support methods and communication skills through coaching and feedback. Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction. Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers. Assists in special product-related issues as needed. First point of contact for providing support for all IT applications and systems to internal end users. Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools, techniques and knowledge bases to resolve issues. What We Are Looking For Has minimum 6 years of experience in a global service delivery team. Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc. Has excellent written and verbal communication skills. Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the required areas. Has experience in exercising tact and diplomacy for sensitive situations. Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information. Exposure to an Oracle ERP environment is a plus. Voice support experience in a Global setup is a must Willingness to work in 24*& environment Willing to work in night shifts About Arrow Arrow Electronics , Inc. (NYSE: ARW), an award-winning Fortune 109 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en . Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally. Responsibilities Be the first point of contact for all technical support issues Escalate trouble tickets to our infrastructure and development teams as appropriate Coordinate end user support with other Helpdesk team members or teams Perform basic Active Directory/O365 administrative tasks Perform hardware and software maintenance / troubleshooting on all end user equipment Perform preventative maintenance on equipment and software Provide support and assistance to local and remote employees Track and document your work clearly and efficiently Assist with administering new and existing systems and software Create documentation of solutions to reported issues, resolution steps, support procedures Document processes and take inventory of systems Perform other duties as assigned The first 30 days, the support specialist will: Meet the teams and get to know our services and their consumers Become comfortable supporting their areas of expertise Make connections within the team and consume knowledge articles to begin to understand the SailPoint way Expected to gain familiarity with SailPoint s tech stack and the general workflow of how to provide basic support in the SailPoint environment (password resets, MFA reset, locked accounts, etc). Should be able to provide support to more basic issues. By the end of 60 Days, the support specialist will: Coordinate with end user support and other Helpdesk teams/team members Confidently address incidents and requests across our spectrum of services Join meetings as required and support end users across locations and time zones Independently manage end-user support devices and supporting applications platforms By the end of 90 Days, the support specialist will: Contribute to the existing, on-going and new projects/applications Recommend and apply environmental changes to strengthen our services Speak confidently to the standards and services the team provides Effectively coordinate and communicate with cross-functional teams Display teamwork skills supporting users within a global environment Minimum Requirements: Experience creating documentation, how to articles or equivalent Proven troubleshooting abilities with a strong customer service orientation Ability to effectively prioritize and execute tasks, be organized and manage your time Ability to exercise good judgement Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications Excellent oral and written communication skills Excellent self-task management skills Familiarity with setup, install, and configure of Android and iOS devices preferred Familiarity with automated provisioning tools, service desk software preferred Customer service oriented

Internal Firm Services Industry/Sector Management Level Specialist & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the daytoday operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee recordkeeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . & Summary Workday management Leave Management for the firm. Leave Reconciliation Weekly/ Monthly/ Half Yearly/Yearly Service Now Ticket Management and resolution Workday Inbox absence approval Data Quality monitoring and update (Personal Info) & Incorrect work hours SOP Updation and management Other adhoc activities Mandatory skill sets HR operations, HR Service desk, HC Shared services, service now helpdesk Preferred skill sets Human capital, Human resource Years of experience required 24 years of experience Education qualification B.Com, BBA, MBA, M.Com, PGDM Education Degrees/Field of Study required Master of Business Administration, Bachelor of Commerce, Bachelor in Business Administration Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more} No

Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.

DETAILS The company: Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture. The role: The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging/updating client stakeholders as needed. KEY SKILLS (3+ years): Helpdesk/IT Support Desktop/Server Support Network Support Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.) AD Support Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD, Entra) AD Support Azure Active Directory (AAD) AD Support Azure Entra ID Microsoft 365 Microsoft 365 - Rollouts Virtualization (VMWare, Hyper-V, etc.) Service Management Tools (ServiceNow, JIRA, etc.) End Point Management Tools (MECM, SCCM, WSUS, etc.) Roles working with Client Stakeholders DESIRABLE CERTIFICATIONS: Microsoft Azure Administrator Associate (AZ-104) Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101) Messaging Administrator Associate (MS-203; Microsoft 365) Teams Administrator Associate (MS-700; Microsoft 365) Identity and Access Administrator Associate (SC-300; Azure AD, Entra) Security, Compliance, and Identity Fundamentals (SC-900) Fundamentals (AZ-900 / MS-900) General CompTIA A+ CompTIA Network+ CompTIA Security+ CCNA PREFERRED SKILLS: Healthcare domain Healthcare software applications (EHR, EMR, etc.) MDM (InTune, Mobile Devices, etc.) Network Security Network Security -- Azure RESPONSIBILITIES: Advanced Troubleshooting and Escalation Support Identity and Access Management (IAM) Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML/SSO integration understanding Microsoft 365 Service Administration Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit) HW/SW support escalating if needed to T3 regional teams. Set up, configure, and adjust software on desktops and workstations. Patch as necessary. Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely. Develop and update SOP and IT Troubleshooting documentation. Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved. Remain informed about current developments and industry standards in IT Healthcare domain.

Immediate to 30 days Joiners Only Location -Bangalore US Time shift Mandatory: International Voice Support experience 3 4 years experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the companys internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications. Perform basic windows administration such as password resets and file and folder administration. Basic internet connection troubleshooting. Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate. Follow up on outstanding requests and ensure timely resolution. Fully document all troubleshooting steps and create knowledgebase articles of resolutions. Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures. Follow the established standards for documenting tickets, configurations, and standard operating procedures Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures. Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes. Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.

Kaseyais the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners insightpartners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve, Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide To learn more about our company and our award-winning solutions, go to Kaseya and for more information on Kaseyas culture, Kaseya is not your typical company We are not afraid to tell you exactly who we are and our expectations The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law, Show

Kaseyais the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners insightpartners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve, Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide To learn more about our company and our award-winning solutions, go to Kaseya and for more information on Kaseyas culture, Kaseya is not your typical company We are not afraid to tell you exactly who we are and our expectations The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, Join the Kaseya growth rocket ship and see how we are #ChangingLives ! Additional Information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law, Show

Roles & Responsibilities : Response on Time-Review & match the invoices with purchase order, delivery receipt, contract and timely settlementof invoices as per the payment term Processing time of Query-Ensure that the queries acted on timely manner within SLA Backlog-Ensure old/open requests are addressed on priority and no pending cases Process Improvement-Identify opportunities for process enhancements within the process and recommend andimplement solutions to enhance efficiency and reduce errors

About Holcim: Holcim is the global leader in innovative & sustainable building solutions and construction materials. For more than 100 years the company has successfully expanded over 70 countries and our 70,000 people around the world are passionate about building progress across four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products. Our purpose is to build infrastructure in the smartest and most efficient way, making cities greener and improving the life standards for our communities. Holcim Global Hub Services Private Limited has been set-up as the captive business services center in 2019 in India to support Holcim group globally. Currently, the center is fully operational and is servicing 25+ operating entities across Europe, Australia & New Zealand, LH Trading and India. We aim to deliver sustainable value to the business driven through innovation, hyper automation, talent and exceptional collaboration with our operating entities and regional service centers. Scope of work: The Service Desk role would be responsible for front ending and receiving all the enquiries from vendors or employees and channelizing and directing them to the right team within BSC. He/ She would need to ensure that overall delivery of services meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Responsibilities: Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Job Location: Airoli Shift timing: 3am to 12pm (Home pick up available) Working days: Monday to Friday

Date Added: Jul 16, 2025 FACILITATOR PRE-PRIMARY Purpose of Role To guide and support primary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow facilitators to ensure the effective preparation and delivery of the plans Putting into practice the school s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the note books are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Supporting the Students Ensuring safety at all times in classrooms, play grounds, and in school buses is a matter of moral obligation of every teacher. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Ensuring all the students perform very well in their academic assessments both in board as well as their FA s and SA s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teach Personal, Social and Emotional skills Use Songs, Stories and Play to enhance children s learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school Involvement in WHOLE SCHOOL DEVELOPMENTS Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the Coordinator Working effectively in a transparent and collaborative manner and provide professional support for colleagues. Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Gr 4 and 5 in the month of December Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments 90% Attendance Ensure Toddle is used for planning. Ensure reminder system is followed and house points deducted. Regular notebook correction and proper feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission o f the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

TEACHER - SECONDARY - ENGLISH in Erode, , India FACILITATOR SECONDARY Purpose of Role To guide and support secondary students in reaching their full academic and personal potential by delivering engaging lessons, creating a positive learning environment, and contributing to school-wide growth. The role upholds child safety, continuous improvement, and collaboration, ensuring meaningful learning and well-being for every student. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately. Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others. Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community. Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools. Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supporting, nurturing and taking a genuine interest in the holistic development of children assigned to you. Work closely with the Co-ordinator and fellow teachers to ensure the effective preparation and delivery of the plans Putting into practice the school s learning and Teaching Strategy and employing a wide variety of learning and teaching tools to make learning both effective and enjoyable. Ensure curriculum documentation is recorded in the work planners and meet the deadline. Ensure that the notebooks are corrected and proper feedback is given to the students. Ensuring that all students are able to progress according to their ability. Maximising learning opportunities both within and outside the classroom through fieldtrips, visiting speakers, varied teaching styles and resources. Establishing and monitoring clear homework expectations and providing meaningful feedback. Supporting the Students Ensuring discipline (refer discipline policy) at all times in classrooms, playgrounds, and in school buses is a matter of moral obligation of every teacher. Ensuring all the students perform very well in their academic assessments both in board as well as their FA s and SA s. Identifying students who need SEN support and providing personalised care to bring them on par with others, during and after school hours. Teachers need to see that all students speak only in English at all times except in second language classes. Maintain positive learning environments where students are actively and collaboratively engaged in learning Giving constructive, positive feedback to students through dialogue and marking of their work. Plan outbound learning and guest/expert sessions along with the coordinator. Keeping accurate records of the progress of each student. Keeping appropriate levels of confidentiality regarding students Being flexible in order to help the school meet the needs of students Reporting student progress to parents through conferences and written reports. Creatively displaying student work within classrooms and the shared areas of the school To be a mentor for the students for their academic and personal needs. Inform the coordinators if the student needs the support of Student Counsellor. Participating in Whole School Developments Punctuality to school and classes must be the order of the day collaborating with colleagues on curriculum planning and development Attending and helping to organise events for students, parents or the wider community. Reporting any maintenance or health and safety concerns directly to the help desk Working effectively in a transparent and collaborative manner and provide professional support for colleagues Show responsibility in safe and proper use of school facilities and resources. Reporting any maintenance or health and safety concerns directly to the help desk Take charge in creating a healthy and safe environment for the students. Be observant and vigilant on safety and discipline aspects while in field trips, dining hall or in school bus. Key Performance Indicators (KPIs) Positive Student Survey Completion of Minimum training hours Managing and Display of Student works in the Soft Boards and across learning environments Board handling facilitators Salem CBSE- Gr 10 and 12 all above 70%. Cambridge 100% pass results in Grade 8th, 10th, 11th and 12th. Erode Cambridge 100 % pass results in 8th, 10th, 11th and 12th Demonstrates progression on school average score of respective Cambridge subjects in every series College admissions in Ivy league, Top 10 universities in India and Abroad Collaboration mandatory minimum 5 posts on teaching and learning strategies, minimum 5 contributions to resource pool of respective subject areas for teaching and learning per month (evidence from MT platform) Constructive interactions with SME, team members and across campuses sharing of worksheets, QPs etc for the partnership benefit of rigorous teaching and learning (MT platform) Portion completion within the timelines of the policy July for Nov series, Oct for March series and May series Maintaining student mark score record and ensuring every child is progressing Academic tracker Reminder System implementation and house point deduction evidence Support programme for two periods immediately after a unit test before proceeding to the next unit. Timely notebook correction and feedback. Adherence to HW policy. All templates related to planner and compliances to be followed. Skill Proficiency In English Clear Communication Collaborative Skills Analytical Skills Counselling Self-Management Knowledge Subject Knowledge IT Teaching Strategies and Methodologies Traits Principled High energy Persistence Honesty and Integrity Approachable Empathetic Diplomacy Humility Motives Self-Development with Organizational Growth Values Values matching with the Mission o f the TIPS Commitment and Passion ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history. ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

JD-DSE 1. Hands-on experience with Windows (mandatory)/Linux(basic knowledge like installation troubleshooting) and Mac OS(preferred if have) 2. Installation, configuration, and troubleshooting of endpoints 3. Good understanding of computer systems, mobile devices, and other tech products 4. Familiarity with remote desktop applications and help desk software like team viewer and any desk 5. Installing and upgrading operating systems and computer software. 6. Troubleshooting networking and connection issues. 7. Guide users with simple, step-by-step instructions. 8. Address user tickets regarding hardware, software and networking. 9. Support technical issues involving core business applications and operating systems. 10. Support print Issues and printer networking issues. 11. Set up and test sound equipment before events, broadcasts & recordings 12. Basic knowledge of Wi Fi 12. Good soft communication skills.

Team IT About Navi Navi is one of the fastest-growing financial services companies in India providing Personal Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navis mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences. Founders Sachin Bansal Ankit Agarwal Know what makes you a Navi_ite 1.Perseverance, Passion and Commitment Passionate about Navi s mission and vision Demonstrates dedication, perseverance and high ownership Goes above and beyond by taking on additional responsibilities 2.Obsession with high quality results Consistently creates value for the customers and stakeholders through high quality outcomes Ensuring excellence in all aspects of work Efficiently manages time, prioritizes tasks, and achieves higher standards 3.Resilience and Adaptability Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility Job Summary The IT Helpdesk Manager is responsible for overseeing the day-to-day operations of the IT helpdesk function supporting multiple locations of Navi including Corporate and Regional/City Offices ensuring that all IT-related issues and service requests are resolved efficiently. This role will lead a team of Helpdesk professionals, manage escalations, and ensure a high level of customer satisfaction through effective IT support. The manager will also work to optimize service delivery, establish key performance metrics, and drive continuous improvement of IT service processes. Key Responsibilities 1. Leadership Team Management Manage and lead the IT helpdesk team, ensuring the team is adequately staffed and trained to provide effective support. Monitor helpdesk performance, set goals, and provide feedback to team members through performance reviews. Identify skill gaps and arrange training and development for helpdesk staff. Ensure adherence to company policies and IT best practices. 2. Operations Support Oversee the daily Help Desk operations, ensuring efficient ticket handling, resolution, and follow-up on service requests and incidents. Develop and enforce service level agreements (SLAs) to ensure timely resolution of IT issues. Manage escalations and work with other IT teams for issue resolution Ensures helpdesk support is available for all necessary shifts 3. Performance Monitoring Reporting Track and analyze helpdesk performance metrics, such as first response times, resolution rates, and customer satisfaction scores. Generate periodic MIS reports on helpdesk activity, identifying trends and opportunities for improvement. Regularly review and improve processes to enhance efficiency and service quality. 4. Technology Tools Manage helpdesk software, including ITSM, ITAM, End-PointPatch Management and MDM tools and systems are up-to-date and meet the needs of the business. Evaluate and recommend new tools and technologies to improve helpdesk operations. 5. Customer Satisfaction Drive high customer satisfaction by ensuring timely, efficient, and courteous IT support services.Gather feedback from users to continuously improve helpdesk service and user experience by organizing CSAT surveys 6. Collaboration Communication Collaborate with other IT teams (networking, systems, applications) to resolve complex issues. Provide regular updates on helpdesk performance, incidents, and improvement initiatives. Ensure clear communication with end-users regarding system updates, downtimes, and scheduled maintenance. Technical Skill Sets 1. IT Infrastructure and Systems Knowledge Operating Systems Expertise in Windows, MacOS, and Linux operating systems. Networking Basics Knowledge of networking concepts like TCP/IP, DNS, DHCP, VPNs, and firewalls. Hardware Management In Depth understanding and Hands on experience of setting up Asset Management solution. Understanding of hardware components such as PCs, laptops, printers, and mobile devices. Cloud Services Familiarity with SaaS platforms like Adobe, Office 365 and its management 2. Service Desk Tools and Technologies ITSM Tools Hands on experience with service management tools such as ServiceNow, Manage Engine, Jira, or Zendesk. 3. Troubleshooting and Problem-Solving Issue Diagnosis Ability to diagnose, analyze, and troubleshoot a wide range of hardware, software, and network issues. Root Cause Analysis (RCA) Skill in identifying the underlying causes of recurring problems Networking Fundamentals IP Addressing Subnetting Familiarity with IPv4/IPv6 addressing, subnetting, and supernetting. DHCP DNS Understanding Dynamic Host Configuration Protocol and Domain Name System operations. Security Protocols Knowledge of security protocols (e.g., SSL, TLS, IPSec, VPNs). Patch Management Ensuring that all systems are updated with the latest patches and updates to minimize vulnerabilities. Wi-Fi Standards Knowledge of wireless standards (e.g., 802.11n/ac/ax) and protocols. Qualifications Requirements Education B. Tech in Information Technology/ Computer Science Experience 3-4 years of experience in IT support/helpdesk roles with at least 2-3 years in Team Lead capacity. Proven experience in managing IT support teams and handling escalated technical issues. Skills Strong team management skills. Excellent communication and interpersonal skills to work effectively with staff and end-users. Proficiency in helpdesk ticketing systems, ITIL frameworks, and incident management. Strong problem-solving skills with the ability to work under pressure. Ability to manage multiple priorities and meet deadlines. Certifications (Preferred) ITIL Foundation certification, Project Management Certifications CompTIA A+, Network+, or other relevant IT support certifications.

Job Title: IT Administrator Experience: 1 to 5 Years Location: Madhavaram, Chennai Employment Type: Full-Time Job Description: We are seeking a skilled and proactive IT Administrator with 1 to 5 years of experience to join our team in Madhavaram . The ideal candidate will be responsible for maintaining network infrastructure, providing L1 and L2 technical support, and implementing strong firewall and server policy guidelines. Key Responsibilities: Develop, implement, and maintain firewall policy guidelines to ensure data and network security. Create and manage network and server policy guidelines. Provide effective L1 and L2 technical support to internal teams and end-users. Troubleshoot system and network issues in a timely manner. Perform routine server maintenance, backups, and upgrades. Monitor system performance and resolve potential issues proactively. Maintain documentation related to IT operations, asset management, and support tickets. Required Skills: Strong understanding of firewall configuration and network security policies . Good hands-on experience in technical support (L1 & L2). Solid knowledge of Windows servers, networking devices, and protocols. Good written and verbal communication skills in English . Flexible and open to work in rotational shifts (day/mid/night shifts) Ability to create clear technical documentation and user guides. Preferred Qualifications: Graduate in Information Technology, Computer Science, or related field. Candidates residing near Madhavaram or willing to relocate are strongly preferred.

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and progress status. Analyze recurring issues and suggest improvements in service delivery. Ensure SLA compliance and escalate unresolved issues as required. Provide regular updates and reports on service desk performance. Requirements: Graduate with 2.5 to 4 years of experience in service desk operations or technical support. Proven experience in handling user requests and troubleshooting technical issues. Hands-on experience with ticketing tools (e.g., ServiceNow, Freshdesk, Jira). Excellent communication skillsboth written and verbal. Strong coordination abilities to work effectively with internal teams and stakeholders. Ability to manage multiple tasks and prioritize work in a fast-paced environment. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Key Responsibilities: The candidate will be responsible for handling inbound calls and providing first-level technical support to customers experiencing software-related issues. Answer and respond to customer inquiries via phone, WA in a timely manner. Troubleshoot and resolve basic software issues using established procedures Escalate complex technical problems to development team. Document all customer interactions, issues, and resolutions in the CRM ticketing system. Educate customers on how to use software features. Follow up with customers to ensure issues are resolved to their satisfaction. Basic understanding of software systems, operating systems, and common troubleshooting steps. Knowledge of SaaS or cloud-based applications will be an added advantage. Language: fluency in Marathi, Hindi, English

Maintaining a positive, empathetic, and professional attitude toward customers always. Timely response to customer over email for the requirement of EJ files. Handling inbound calls from onsite CEs and support them troubleshoot the EJ issues. Knowing our products inside and out so that you can answer questions. Taking prompt action on customer query & the incidents as per standard process. Keeping records of customer interactions, transactions, comments and complaints as per standard process Communicating and coordinating with colleagues as necessary. Ensure to follow all compliances related to work flow. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Basic Requirements : Any Graduate / Post Graduate Basic knowledge of networking with tech certifications in computers. Good knowledge of MS Excel. Good analytical and troubleshooting skills. Good communication skills - English and Hindi is must. Experience in EJ operations will add more value. Ready to work in shifts (Morning / Afternoon / Night incl. Weekends) Good organizational skills and able to work well independently and within the team Should able to effectively communicate and coordinate with customer and various departments associated with EJ services. Role: Customer Success Associate Industry Type: IT Services & Consulting Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate PG: Any Postgraduate

central point of contact ,• Support the implementation, adoption, and troubleshooting of digital workplace tools (e.g., Microsoft 365, collaboration platforms). Troubleshooting of networking infrastructure (LAN, WAN, Wi-Fi, VPN, etc.). Health insurance Provident fund

You are an experienced Oracle Fusion HCM Functional Consultant/Functional lead/Techno-Functional with a minimum of 7 to 15 years of expertise in Oracle Fusion HCM Functional Consultant HCM Cloud Modules, particularly in Fast Formula. Your relevant experience should primarily be in Oracle Fusion HCM Functional, while additional experience in Peoplesoft or EBS is also beneficial. In your role, you should have successfully led the implementation of at least 2 projects as a Fusion HCM Lead. Your expertise is expected in various combinations of Fusion HCM modules, such as Compensation, Benefit, Core HR, Absence, Talent, ORC, Helpdesk, Learn, Work Life Solutions, Fusion Communications, and Fusion Advanced Control. Furthermore, you are required to possess hands-on proficiency in Personalization, workflow, and design studio. Exposure to HDL, OTBI Dashboards, or SQL skills will be advantageous for this position. As an Oracle employee, you will be part of a company that is a global leader in cloud solutions and has a history of over 40 years of successful operations. Oracle values integrity and innovation, empowering all employees to contribute towards the company's success. We are committed to fostering an inclusive workforce that provides equal opportunities for all individuals. We offer competitive benefits that prioritize work-life balance and support our employees with flexible medical, life insurance, and retirement options. Additionally, we promote community engagement through volunteer programs and ensure that employees with disabilities are included in all aspects of the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us by emailing accommodation-request_mb@oracle.com or calling +1 888 404 2494 in the United States.,