2747 Helpdesk Jobs

Handle customer calls, emails, and queries. Resolve issues or coordinate with internal teams. Maintain support records, follow up on complaints, and ensure customer satisfaction. Requires 1–3 years experience and good communication skills.

HIRING FOR Role: International Technical Support Voice Process Location : Hyderabad Who Can Apply : Fresher/Exp Package : For Fresher : 3 LPA -20k take home fixed For Exp : 4 LPA - 27k take home fixed Transport : 2 way cab Working days : 5 working days Week offs : 2 rotational week offs Shifts : Night Shifts Role & Responsibilities Handle inbound technical support queries from international customers. Diagnose and troubleshoot software, hardware, and network-related issues. Provide step-by-step solutions and ensure customer satisfaction. Document interactions and maintain accurate records in the system. Follow process guidelines and meet performance metrics. Preferred Candidate Profile: Mini...

Hiring: Oracle Cloud/Fusion HCM Functional Consultant (Remote) Role: Oracle Cloud HCM Functional Consultant Location: Remote Opportunity Job Description We are looking for an experienced Oracle Cloud/Fusion HCM Functional Consultant with strong expertise in the hire-to-retire cycle and hands-on knowledge of HCM Cloud modules. Key Requirements: 7+ years of domain experience in HCM Minimum 3 end-to-end HCM implementations (at least 2 with HCM Cloud) Expertise in one or more modules (along with Core HR): US Payroll Helpdesk Benefits OTL (Oracle Time & Labor) Deep understanding of HCM Cloud business processes and data flow Strong client-facing experience: requirement gathering, design, configura...

Hiring for Multiple Roles! Phone Banking Officer Customer Relationship Manager Service Assurance Manager Escalations Manager Video KYC Officer Virtual Relationship Manager Personal Banker on Call Apply Now Call: 8169642494 Yogesh Required Candidate profile No Field Job! Work from the bank’s own contact center handling customer queries over the phone. Knowledge of banking processes, credit cards, insurance, or mutual funds is a plus. Visit: www.hyfly.in

Job Description Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the id...

TT support specialists that assist internal users and clients with hardware and software issues. Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. They re also responsible in the timely and effective resolution of help desk requests and tickets. ROLE AND RESPONSIBILITIES Regularly check and Address user tickets regarding hardware, software and networking. Walk internal & external customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Troubleshoot...

Responsible for providing CAD and PLM application support to Engineers & manufacturing teams across the group. Develop best practices, user guides, deliver mentoring and ad-hoc training for new users or in support of new software or working practices. Assist in projects when required, working with core IS services, design engineers and third parties. You will come from a background of support and will be confident with Siemens NX environments including modelling / drafting / large assemblies. Ideally, you will come from an engineering environment and be used to dealing with multiple requests at any one time. Job Context Analyse PLM business processes and procedures, capture and document busi...

One to three years of experience in Helpdesk support Looking for immediate joiners Provide timely and effective technical support to end-users via phone, email, chat, ticket. Guide users through step-by-step solutions and educate them on the proper use of technology. Log, track, and prioritize support requests using a ticketing system. Follow standard operating procedures for incident resolution and escalation when necessary. collaborate with departmental representatives to understand specific applications, workflows and processes. Ensure timely acknowledgements & resolution of incidents to meet service level agreements (SLAs). Maintain accurate records of support activities, including detai...

Job Title: Qualification: Graduation (Science background), Degree in IT background CCNA Certified / MCSA Certified / ITIL certified Job Description:We are seeking a motivated and enthusiastic Associate System Administrator to join our dynamic IT team Candidate will get experience in managing IT infrastructure support within a fast-paced software development environment You will work closely with senior IT staff and cross-functional teams to ensure system reliability and provide user support across the organization Job Responsibilities Provide L1 desktop support for hardware, software, and peripheral issues Assist with L1 system administration tasks such as user account creation, system confi...

We are hiring For Top MNC - Designation : Senior Process Associate Process : International Process Location : Hyderabad Ctc Upto 4.5 Lpa Call :Nilu :8505036397 Apply to : hydconverse@gmail.com Thanks, Team Converse

SYSTEMS & IT - Officer in Erode, , India Purpose of Role To lead the academic and administrative functions of the school, ensuring a safe, inclusive, and effective learning environment. The Principal is accountable for student achievement, staff development, operational excellence, parental engagement, and community-building that aligns with the mission and vision of TIPS. ISP Principles Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and...

Purpose of Role To lead the academic and administrative functions of the school, ensuring a safe, inclusive, and effective learning environment. The Principal is accountable for student achievement, staff development, operational excellence, parental engagement, and community-building that aligns with the mission and vision of TIPS. Role Definition Teachers Inspire, Guide and encourage students to develop and fulfil the student s academic potential. They plan, organize and implement the instructional program. Responsibility Deliverable Delivering the Curriculum Supporting the Students Participation In School Development Tasks & Activities Delivering the Curriculum Take responsibility in supp...

As a Customer Support at Blackbaud, you will serve as a trusted advisor to our B2B clients, helping them maximize the value of our software solutions. You will troubleshoot complex technical issues, provide expert guidance on product functionality, and collaborate with cross-functional teams to ensure seamless delivery and support. Your work will directly impact organizations in the social good sector, empowering them to achieve their missions more effectively. You will support multiple enterprise-grade solutions, working closely with Engineering, Product Management, and Customer Success to resolve escalated issues, contribute to product readiness, and continuously improve the customer exper...

About the team: Offline Payment vertical caters to our merchant partners by offering them products like QR code, Soundbox, EDC, Loan Paytm has been a pioneer in merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts We are also distributing loans to these partners via our ''Paytm for Business'' App About the Role: The Associate Vice President/General Manager (AVP/GM) of EDC (Electronic Data Capture) GMV Growth for Offline Payments will be a strategic leader responsible for driving the gross merchandise volume (GMV) and market share of our offline payments ecosystem, primarily through our EDC terminal business This s...

As a Software Support Specialist, your role will involve providing technical assistance and support to end users in the Indian market for HRMS software. You will be responsible for resolving customer technical issues through various channels such as phone calls, emails, tickets, and remote assistance. Your key responsibilities will include: - Providing software technical assistance and troubleshooting to resolve issues effectively. - Performing data migration tasks to ensure smooth transition and operation. - Conducting product training sessions for end users to enhance their understanding and utilization of the software. - Resolving customer technical issues promptly and professionally to e...

Hiring for Multiple MNCs - Voice and Chat process Location - Noida/Gurgaon Salary upto 38K + Incentives and Cabs Freshers can apply as well.. Spoken English mandatory Whatsapp or Call Nischay on 8826835010 Required Candidate profile Candidate should be comfortable working in rotational shifts and offs Whatsapp or Call Nischay on 8826835010 Perks and benefits Incentives, Cabs and Medical insurance

Respond to tickets in accordance with SLA guidelines Root cause analysis / Technical analysis. Incident management / Problem management. Record, track, and document the help desk request problem solving process including actions taken through to the final resolution Respond in timely manner to requests and issues Repair and replace equipment as needed. Provide onsite and remote support to end users. Create documentation for staff for training purposes.

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. I...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

Job Description Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis ...

Overview We are looking for interns to join our Marketing department. A three\-month programme will welcome you in the world of Marketing where you would be learning skills necessary to advance into a Marketing role within Faveo Helpdesk. Responsibilities\/Learning Search Engine optimization(SEO) Social Media Marketing Email Marketing PPC\/Ad Management Write original, creative content for marketing purpose Technologies Interns will work on Google Analytics Google Search Console Google Adwords Facebook Insights Moz Tools Mailchimp & Benchmark email Twitter Google+ Facebook LinkedIn Qualification\/Interest So what are we looking for in a Marketing intern Students graduating in 2019 or later (...

Job_Description":" Overview This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk New Business Development Prospect for potential new clients and turn this into increased business from across the world. Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones. Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. Meet potential clients by growing, maintaining, and leveraging yo...

This position is open for Freshers who have completed course in software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Quality Analyst to work on our product Faveo HELPDESK Who are we looking for Freshers Proficient in Software testin Role & responsibilities Review Faveo in terms of UI, usability etc. Web security testing Performance testing Write Unit test cases in PHP, if candidate can write unit test cases in Laravel framework it will be an advantage Write manual test cases Test the web application manually Test the web application using open source testing tools Document the test result We use Github...

Job_Description":" Overview Ladybird Web Solution is offering an internship programme for freshers to start their careers in the field of business development (sales). Purpose of this engagement is to hire good candidates and offer them full time job after they finish the internship.A three\-month programme will welcome you in the world of sales where you would be learning skills necessary to advance into a sales role within Faveo Helpdesk. Responsibilities\/Learning Market research to find and signup channel Partners to sell Faveo Helpdesk in various countries Give product demo to the client and make sales pitch Share customer feedback with product development team Qualifications So what ar...