Production Engineer - Incident Management

As a Production Engineer - Incident Management at IDFC FIRST Bank, you will be responsible for monitoring and managing production incidents to ensure timely resolution and minimal impact on business operations. Your role will involve collaborating with cross-functional teams to identify root cause of incidents, implementing preventive measures, and developing incident management processes. Conducting regular incident reviews, providing technical support to junior team members, and staying updated on industry best practices will be key responsibilities. Key Responsibilities: - Monitor and manage production incidents, ensuring timely resolution and minimal impact on business operations. - Collaborate with cross-functional teams to identify root cause of incidents and implement preventive measures. - Develop and maintain incident management processes and procedures. - Conduct regular incident reviews and provide recommendations for process improvements. - Work closely with IT teams to ensure incident management tools and systems are up-to-date and functioning effectively. - Provide technical support and guidance to junior team members. - Stay updated on industry best practices and trends in incident management. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in production engineering or incident management. - Strong understanding of incident management processes and procedures. - Experience with incident management tools and systems. - Excellent problem-solving and analytical skills. - Ability to work well under pressure and in a fast-paced environment. - Strong communication and interpersonal skills. - Knowledge of banking and financial services industry is a plus. If you are self-motivated, passionate about delivering top-notch incident management solutions, and looking for an exciting opportunity, we encourage you to apply for this position at IDFC FIRST Bank. Join our team to enjoy a competitive salary, comprehensive benefits package, and a dynamic work environment as we strive towards excellence. As a Production Engineer - Incident Management at IDFC FIRST Bank, you will be responsible for monitoring and managing production incidents to ensure timely resolution and minimal impact on business operations. Your role will involve collaborating with cross-functional teams to identify root cause of incidents, implementing preventive measures, and developing incident management processes. Conducting regular incident reviews, providing technical support to junior team members, and staying updated on industry best practices will be key responsibilities. Key Responsibilities: - Monitor and manage production incidents, ensuring timely resolution and minimal impact on business operations. - Collaborate with cross-functional teams to identify root cause of incidents and implement preventive measures. - Develop and maintain incident management processes and procedures. - Conduct regular incident reviews and provide recommendations for process improvements. - Work closely with IT teams to ensure incident management tools and systems are up-to-date and functioning effectively. - Provide technical support and guidance to junior team members. - Stay updated on industry best practices and trends in incident management. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in production engineering or incident management. - Strong understanding of incident management processes and procedures. - Experience with incident management tools and systems. - Excellent problem-solving and analytical skills. - Ability to work well under pressure and in a fast-paced environment. - Strong communication and interpersonal skills. - Knowledge of banking and financial services industry is a plus. If you are self-motivated, passionate about delivering top-notch incident management solutions, and looking for an exciting opportunity, we encourage you to apply for this position at IDFC FIRST Bank. Join our team to enjoy a competitive salary, comprehensive benefits package, and a dynamic work environment as we strive towards excellence.