Production Engineer - Incident Management

As a Production Engineer specializing in Incident Management at IDFC FIRST Bank, your role will involve monitoring and managing production incidents to ensure timely resolution and minimal impact on business operations. Collaboration with cross-functional teams, developing incident management processes, conducting regular incident reviews, and staying updated on industry best practices will be key responsibilities in this role. Additionally, providing technical support and guidance to junior team members will be part of your daily tasks. Key Responsibilities: - Monitor and manage production incidents to ensure timely resolution and minimal impact on business operations. - Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures. - Develop and maintain incident management processes and procedures. - Conduct regular incident reviews and provide recommendations for process improvements. - Work closely with IT teams to ensure incident management tools and systems are up-to-date and functioning effectively. - Provide technical support and guidance to junior team members. - Stay updated on industry best practices and trends in incident management. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in production engineering or incident management. - Strong understanding of incident management processes and procedures. - Experience with incident management tools and systems. - Excellent problem-solving and analytical skills. - Ability to work well under pressure and in a fast-paced environment. - Strong communication and interpersonal skills. - Knowledge of banking and financial services industry is a plus.,