Production Engineer - Incident Management

Job Requirements Job Title: Production Engineer - Incident Management Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: New Age Department: New Age > Information Technology > Production Engineering Location: Navi Mumbai, Maharashtra, India IDFC FIRST Bank is seeking a highly skilled and motivated Production Engineer - Incident Management to join our dynamic team. As a leading financial institution, we are committed to providing our customers with the best possible service and support. We are looking for a candidate who shares our passion for excellence and is dedicated to delivering top-notch incident management solutions. Key Responsibilities Monitor and manage production incidents, ensuring timely resolution and minimal impact on business operations. Collaborate with cross-functional teams to identify root cause of incidents and implement preventive measures. Develop and maintain incident management processes and procedures. Conduct regular incident reviews and provide recommendations for process improvements. Work closely with IT teams to ensure incident management tools and systems are up-to-date and functioning effectively. Provide technical support and guidance to junior team members. Stay updated on industry best practices and trends in incident management. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 3 years of experience in production engineering or incident management. Strong understanding of incident management processes and procedures. Experience with incident management tools and systems. Excellent problem-solving and analytical skills. Ability to work well under pressure and in a fast-paced environment. Strong communication and interpersonal skills. Knowledge of banking and financial services industry is a plus. If you are a self-motivated individual with a passion for delivering top-notch incident management solutions, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. Join us and be a part of our journey towards excellence. Show more Show less