Posted:1 day ago|
Platform:
Work from Office
Full Time
1 Role** L1 Service Desk Support associate
2 Required Technical Skill Set** Technical Support
3 Desired Experience Range** Minimum of 1 year exp in international call taking profile
4 Location of Requirement Bangalore
Desired Competencies (Technical/Behavioral Competency)
- Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills
Good-to-Have CompTIA A+, N+, ITIL Foundation certification
Responsibility of / Expectations from the Role
1 Voice and chat support
2 Technical troubleshooting mainly related to desktop/OS, Networking, Messaging
3 Excellent Customer handling/soft skills
4 Logging incidents and service requests and manage their lifecycle
5 Willingness to learn
Tata Consultancy Services
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