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1.0 - 6.0 years

5 - 8 Lacs

Navi Mumbai, Maharashtra, India

On-site

Spes Manning Solutions is exclusively hiring for a Customer Support Executive to join our dynamic and rapidly growing BPO team. We are looking for enthusiastic, customer-centric individuals who are passionate about delivering an exceptional customer experience. This is a unique opportunity for both fresh graduates and experienced professionals to build a successful career in an international voice process environment. Key Responsibilities Handle inbound and outbound customer calls with professionalism and courtesy. Resolve customer queries and issues quickly and efficiently over the phone. Maintain accurate records of all customer interactions and transactions. Follow communication scripts and guidelines when handling different topics to ensure consistency. Ensure customer satisfaction and provide a high level of professional customer support . Skills & Competencies Communication Skills: Excellent verbal and written communication skills in English are mandatory . The ability to articulate clearly and effectively to an international customer base. A confident and positive tone of voice. Technical & Professional Skills: Basic computer proficiency, including the ability to navigate multiple systems simultaneously. Familiarity with CRM software or other customer service tools is a plus. A positive attitude and a strong willingness to learn and adapt. The ability to work independently and as part of a team. Qualifications Education: 10+2 (Intermediate) / Any Graduate (any stream). Experience: Candidates with prior experience in an international BPO environment will be preferred and compensated accordingly. Freshers are highly encouraged to apply. Compensation & Benefits Salary: Package for Freshers up to ?3.5 LPA . Package for Candidates with relevant experience up to ?6.5 LPA . Benefits: Competitive salary and performance-based incentives . Paid training will be provided to all new hires. A friendly, supportive, and dynamic work environment. Significant career growth opportunities . Shift: Rotational Shifts (5 days working in a week). How to Apply To apply for this exclusive hiring opportunity, please send your updated resume directly to: HR ISHA Phone: 7447719444 Email: [HIDDEN TEXT]

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0.0 - 5.0 years

2 - 6 Lacs

Pune, Maharashtra, India

On-site

Spes Manning Solutions is seeking a motivated and customer-focused Customer Support Executive to join our team in Pune, with a specific focus on our Viman Nagar operations. This is an exciting opportunity for professionals at all experience levels, from freshers with great communication skills to seasoned individuals with a background in international BPO. You will be a key part of our team, providing exceptional support to our global clientele. Key Responsibilities Handle international voice and blended customer queries in a professional and efficient manner. Resolve issues and provide solutions with a customer-first attitude . Ensure high levels of customer satisfaction by delivering quality service. Maintain data accuracy and adhere to call quality standards as per company guidelines. Skills & Qualifications Skills Required: Strong spoken English and clear communication skills are essential. Willingness to work night/rotational shifts . A positive attitude and a passion for customer service. Qualifications: Freshers with good communication skills are welcome to apply. Prior international BPO experience is a bonus. Why Join Us Attractive Salary of up to ?6 LPA , based on your experience and skills. Performance Incentives to reward your hard work. 5 Days Working with 2 rotational days off. Both-way cab facility will be provided for your convenience. A professional and supportive work culture. On-the-job training and excellent career growth opportunities . How to Apply To apply for this role, please contact us directly: HR S.Sakshi Phone: 9156044438 Email: [HIDDEN TEXT]

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0.0 - 1.0 years

2 - 3 Lacs

Pune, Maharashtra, India

On-site

Spes Manning Solutions is hiring for a Customer Support Associate to join our dynamic team in Pune. This is an excellent opportunity for dedicated individuals to work in an International Voice and Blended Process , providing exceptional service to our global clients. We are looking for talented professionals, both freshers and those with experience, who are ready to excel in a fast-paced and supportive environment. Roles & Responsibilities Respond to customer inquiries with professionalism and courtesy via Voice, Blended (Email/Chat) platforms. Problem Solve effectively by identifying the root cause of customer issues and finding efficient resolutions. Maintain accurate records of all customer interactions and feedback. Collaborate with team members to ensure a high level of customer satisfaction. Qualifications Education: Graduate freshers are welcome to apply. Experience: Fresh graduates, as well as undergraduates or graduates with one year of BPO experience , are eligible. Communication: Excellent communication skills are essential for this role. Availability: Must be able to work UK, US, and rotational shifts . Compensation & Benefits Salary: Freshers: ?16,000 to ?25,000 per month. Experienced Candidates: Salary will be determined based on your experience. Incentives: Performance-based incentives are provided. Perks: Both-side cab facility will be provided. PF and other allowances. 5 days working , with 2 days off per week. Note: We do not charge any fee for our services. How to Apply This position requires immediate joining , and there will be no virtual rounds. If you are interested, please contact us or share your updated CV. HR AKANKSHA Phone: 8956822344 Email: [HIDDEN TEXT] References are highly appreciated!

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0.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

We are hiring for Voice & Chat Customer Service/Technical Support in Gurgaon Freshers and experienced. Fresher's: 18k - 24k in hand + incentives. Experienced : 30k - 38k in hand + incentives. Share your resume, Sahil, Via WhatsApp 7599810837 Required Candidate profile Rotational shifts 5 days working, 2 days off Work from the office Both side cab Immediate Joiner Only

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1.0 - 5.0 years

3 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

8448100705 Hiring for TOP International Voice Sales Process | International Voice Process |Opportunity to earn-UNLIMITED INCENTIVES Required Candidate profile -Multiple profiles -Customer Care |International Sales Need excellent sales & Comms skills Required Candidate profile (International Sales Profiles) for Gurgaon Excellent communication and interpersonal skills "Undergraduates, Graduates with Sales experience can apply URGENTLY HIRING !! Call or WhatsApp -8448100705

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0.0 - 5.0 years

0 - 3 Lacs

Bengaluru

Work from Office

Greetings from Jobshop, Kickstart or Elevate Your BPO Career, Bangalore! Looking to grow in the tech & customer support space with excellent pay, weekends off, and a premium work environment? Contact HR Fouzia at: 7406708000 Hiring across 3 exciting processes for enthusiastic professionals ready to thrive! Open Roles: TSR Technical Support Role CSR Customer Service Representative BCP Backend Customer Process Location: ITPL, Bangalore Work Schedule: 5 Days Working | 2 Consecutive Days Off Commute: 2-Way Cab Provided (Safe & Hassle-Free Travel) Who Can Apply? Freshers: Take-Home Salary: 22,000/month Quarterly Bonus: 3,100 Experienced Candidates: Take-Home Salary: 28,000/month Quarterly Bonus: 3,100 Prior experience in BPO/Voice/Customer Support is a big plus! Hiring Process: 1 HR Screening 2 Operations Round (Quick & Smooth Get selected in 1 day!) Why Join ? Work-life balance with weekend offs Premium ITPL campus with modern amenities Growth-focused roles with regular incentives Secure transport, bonus structure, and supportive leadership How to Apply? DM your CV to 7406708000 (HR Fouzia) on WhatsApp now. Limited roles First come, first placed!

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1.0 - 5.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Customer Advisor - International Banking Process To schedule an Interview call - +91 7019251229 - (HR SHOAIB) +91 8310391640 - (Rusha) Requirements:- - Graduates are welcome to apply. - Excellent Communication skills in English. - Minimum 1 year of International Banking Voice experience. - Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 7019251229 (HR SHOAIB), 8310391640 (Rusha) OR (shoaib@yourpitchh.com) (rusha@yourpitchh.com)

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0.0 - 4.0 years

3 - 4 Lacs

Pune

Work from Office

Responsibilities: * Manage customer queries via phone & email * Provide timely solutions within SLA guidelines * Collaborate with cross-functional teams on process improvements Health insurance Annual bonus Provident fund

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1.0 - 3.0 years

4 - 5 Lacs

Pune, Bengaluru

Work from Office

Hiring: International Voice Process Exp: Min 1 Yr in Intl Voice Support CTC: Up to 5.75 LPA + Perks Location: Pune/Bangalore Shift: 24/7 US Rotational Mode: WFO Only Notice: Immediate/30 Days Qual: Graduate Mandatory Contact- 8306474104(HR Aman)

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Shagufta 6360065103 or 9964080000 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Shagufta 6360065103 or 9964080000

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0.0 - 5.0 years

2 - 6 Lacs

Bengaluru

Work from Office

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Shefali 7975181576 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Shefali 7975181576 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducation

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0.0 - 1.0 years

1 - 1 Lacs

Chennai

Work from Office

For Charge Entry process Candidates with any degree and a minimum of 70% marks in 2024 or 2025 are eligible. In and around Mylapore and not more than 10KM 1.80 lakh salary, Required Candidate profile Freshers can apply Night Shift Pl call 8939678664 / 6385125441

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1.0 - 3.0 years

1 - 3 Lacs

Hyderabad

Work from Office

0-2 years of experience in referral calling or patient calling, preferably within an international voice process. Strong verbal communication skills with a good vocabulary and a neutral accent. Ability to work night shifts on a permanent basis. Excellent active listening skills and the ability to empathize with callers. Proficiency in data entry and basic computer applications.

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1.0 - 5.0 years

4 - 6 Lacs

Bengaluru

Work from Office

Customer Advisor - International Banking Process To schedule an Interview call - +91 8660813823 - (Barsha) +91 6363711915 - (Deepika) Requirements:- - Graduates are welcome to apply. - Excellent Communication skills in English. - Minimum 1 year of International Banking Voice experience. - Candidates who are in Bangalore are only Preferred. - Immediate joiners only!!!! Job Description: As an International Voice Process Associate for a Banking domain , you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. Key Responsibilities : Handle inbound queries from customers in a professional and friendly manner. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. - Work Location: Manyata Tech Park, Bangalore, Karnataka - Shifts: Rotational Shift (5 days work /2 days off) - Salary- Upto 6LPA - Immediate Joiners Only!!!! Interested Candidate Can Contact To - 8660813823 (Barsha), 6363711915 (Deepika) OR (barsha@yourpitchh.com) (deepika@yourpitchh.com)

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0.0 - 5.0 years

2 - 4 Lacs

Bengaluru

Work from Office

International BPO Hiring at 24/7.ai Voice & Technical, Sales Roles Hi , Greetings from the 24 7.ai HR Team! We are hiring for International BPO roles in Voice, Non-Voice, Technical Support, and Sales processes. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear from you! Location: Bangalore(Kadubeesanahalli) Work Mode: Work from Office For More Details / To Apply Contact: Nikhath Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Shifts: Rotational shifts Qualification: Undergraduate / Graduate / Postgraduate Process Type: International Voice, Tech Support & Sales Language: Excellent spoken and written English required Salary Details (International Process Only) International Voice Process (Customer Support & Sales) ExperienceSalary (INR/Month)06 months22,000612 months24,0001218 months27,00018–24 months30,00024+ months31,000 International Technical Support / Mobile Tech Support ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months25,00018–24 months27,000 International Social Media / Non-Voice Support CategorySalary (LPA)Fresher3.47 LPAExperienced5.17 LPA Note: Minimum Harver Score – B2 is mandatory International Sales / Repair / Tech Spec (Voice/Email) ExperienceSalary (INR/Month)0–6 months23,0006–24+ months33,000 Role complexity: Low to Mid-Level Why Join 24/7.ai? Global career exposure Competitive salary & incentives Growth opportunities World-class training and support Great work culture and modern office environment For More Details / To Apply Contact: Nikhath –Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Join one of the top International BPO companies and shape your future today!

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1.0 - 2.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Telesales Executive (Night Shift) Location: Bangalore, India Job Type: Full-time Working Days: Monday to Friday Shift Timings: Night Shift (U.S./International Shift Timing 8 PM to 5 AM ) Provident fund Health insurance Annual bonus

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0.0 - 2.0 years

3 - 6 Lacs

Coimbatore

Hybrid

Job Title : International Business Development Executive Company : RIO BizSols Pvt Ltd Location : Coimbatore (India) Employment Type : Full-Time Job Overview We are seeking a motivated International Business Development Executive to identify and engage with companies across Europe, and Middle East that are actively hiring. The role involves sourcing job postings online, reaching out to recruiters via email and phone , and pitching our offshore staffing solutions . Key Responsibilities Research and scan global job portals, company career pages, and job boards (LinkedIn, Indeed, etc.) for active job postings in Europe , and the Middle East . Identify potential companies or recruiters hiring for roles that could be fulfilled by offshore resources. Initiate contact via cold emails and follow-up phone calls to decision-makers (Recruiters/HR/Managers). Present RIO BizSols offshore staffing services and highlight benefits such as cost-efficiency, quality talent, and quick turnaround. Build and maintain a CRM pipeline of prospects and conversations. Set up meetings for the senior sales team when needed. Achieve outreach and conversion targets consistently. Requirements Proven experience in lead generation , international sales , recruitment sales , or business development . Excellent written and verbal communication skills in English. Comfortable with cold calling and handling objections. Good research and internet navigation skills. Basic understanding of the recruitment lifecycle and outsourcing/offshoring models. Prior experience interacting with clients from Europe is a plus . Preferred Skills Familiarity with CRMs like HubSpot, Zoho, or Salesforce. Experience with tools like LinkedIn Sales Navigator, Apollo.io, or similar. Exposure to international staffing, BPO, or IT consulting services. What We Offer Fixed night shift with remote flexibility. Attractive salary + performance-based incentives. Opportunity to work with a fast-growing company with international exposure. Career growth in global business development and staffing solutions.

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0.0 - 5.0 years

3 - 6 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hiring for International Customer Service Location - Noida & Gurgaon 5 Days working Rotational shifts & offs 2 way cabs Lucrative incentives Free meals* Grad & UG both can apply Fresher can also apply Anam 9999668114

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1.0 - 6.0 years

2 - 5 Lacs

Pune

Work from Office

Tech Mahindra is hiring for International Voice & Chat Process Executive Location : Pune, Yerawada Job Description: Tech Mahindra is seeking experienced professionals for UK,US & Australian International Voice & Chat Process roles. As a key member of our team, you will handle international customer interactions, providing excellent service and support. Requirements: - Excellent communication skills in English - Minimum 6 months of experience in international voice or chat processes - Undergraduates with relevant experience are eligible to apply - Ability to work in rotational shifts Benefits: - Transportation provided for locations within specified boundaries - Performance-based incentives Interested candidates can share CV's on Kunjal.Joshi@TechMahindra.com/ 9765540112

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0.0 - 5.0 years

2 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Immediate Joining For Customer service/Sales Roles International Grad Fresher salary up to 25k in hand Experience up to 45k ctc + inc Domestic Freshers Salary from 16k CTC. Experience Salary up to 35k CTC. Contact Ranjan 9162405862 Junaid 8178119337 Required Candidate profile Candidates with Excellent Communication skills can apply. Cabs for international process. Majorly day shifts for domestic roles. Must be okay with self travel as well. Unlimited incentives in sales

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0.0 - 2.0 years

3 - 3 Lacs

Hyderabad

Work from Office

As a customer service advocate, you will be assisting members with various questions on their health plan and ensuring all questions are answered accurately using tools provided. Questions will cover things such as plan benefits, claims inquiries, finding a provider, billing and payment inquiries. Roles and Responsibilities Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution. Answer calls in a timely manner with friendly demeanor and willingness to assist Assist members with inquiries finding resolutions via the knowledge management system. Topics include but are not limited to billing and payment histories, explanation of benefits, provider search and confirmation of medical coverage. Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool Make necessary outbound follow ups when needed to support final resolution and satisfaction Follow all compliance guidelines for verification (HIPAA) Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios Responsible for ensuring that primary metrices are met Education & Experience No prior work experience required At least 6 months of customer service experience preferred Background in contact center, healthcare, or insurance is a plus Must have completed high school Minimum age requirement: 18 years Must be proficient in reading, speaking, and understanding English to effectively communicate with customers and follow instructions Please WhatsApp to 7702293051. Hiring process - HR round Versant Voice Operation round

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0.0 - 5.0 years

3 - 3 Lacs

Noida

Work from Office

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 34k ctc exp - upto 43k Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

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2.0 - 5.0 years

1 - 4 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for Human resource Operations role, Hyderabad on 31-Jul-25 (Friday) Drive Date: 31-July-25 (Friday) Timings: 12:00 PM to 2:00 PM MS Teams Meeting ID: 476 558 477 8530 MS Teams Passcode: BG3Ha7Y5 Experience: 18 months - 5 years (Previous exp. in international voice process or HRO roles is required) Job Location: Hyderabad Shifts: US We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Any graduate (except law) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. **Please keep your E-Aadhar card handy while appearing for interview.

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0.0 - 5.0 years

3 - 3 Lacs

New Delhi, Gurugram

Work from Office

Handle inbound calls for international process. Provide effective solutions and support for customer queries and issues. Maintain high levels of customer satisfaction and professionalism. Need Graduate Fresher - 28 k ctc exp - upto 37 k ctc Required Candidate profile Excellent communication skills are mandatory. Comfortable with Night Shifts. Contact: Ayushi - 9971729275/Sagar(8826979140)/Mahi - 9871856986

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1.0 - 4.0 years

3 - 4 Lacs

Chennai

Work from Office

*Graduation is must *International voice *customer support *min 6 months exp into any international voice is fine *sal-4.5LPA *immediate joinee *night shift *5days/2daysoff *2 way cab *work from office *chennai jeevitha hr-9940812026/8925733223 Required Candidate profile looking for candidate into any international voice experience like banking voice international,healthcare ar caller voice, customer support voice technical support voice any international process

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Exploring International Calling Jobs in India

The international calling job market in India is thriving, with many companies outsourcing their customer service and sales operations to the country. These roles require excellent communication skills, language proficiency, and the ability to work across different time zones. If you are considering a career in international calling, India offers a wide range of opportunities for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for international calling professionals in India varies based on experience and location. Entry-level positions can expect to earn around ₹2-3 lakhs per annum, while experienced professionals can earn upwards of ₹6-8 lakhs per annum.

Career Path

In the field of international calling, a typical career path may progress from a Customer Service Representative to a Team Leader, then to a Manager or Supervisor role. With experience and additional training, professionals can advance to higher positions such as Operations Manager or Head of Customer Support.

Related Skills

In addition to strong communication skills, international calling professionals may benefit from having skills such as: - Language proficiency - Customer service experience - Problem-solving abilities - Sales skills - Knowledge of CRM software

Interview Questions

  • How do you handle irate customers? (basic)
  • Can you speak multiple languages fluently? (basic)
  • How do you prioritize your tasks when dealing with multiple customer inquiries? (medium)
  • Have you ever dealt with a language barrier while communicating with a customer? How did you handle it? (medium)
  • What strategies would you use to upsell a product or service to a customer? (medium)
  • Describe a situation where you had to resolve a complex customer issue. (advanced)
  • How do you stay motivated during long hours of phone calls? (basic)
  • What do you know about our company and the products/services we offer? (basic)
  • How would you handle a situation where a customer is dissatisfied with our product/service? (medium)
  • Have you ever had to meet strict call quotas? How did you ensure you met them? (medium)
  • Give an example of a time when you went above and beyond to help a customer. (medium)
  • How do you handle confidential customer information? (basic)
  • What software tools have you used for managing customer interactions? (basic)
  • How do you adapt your communication style when speaking with customers from different cultures? (medium)
  • Describe a situation where you had to de-escalate a tense customer interaction. (medium)
  • How do you handle repetitive tasks in your role? (basic)
  • Have you ever had to work with a difficult team member? How did you handle it? (medium)
  • What do you think are the most important qualities for a customer service professional to have? (basic)
  • How do you stay updated on industry trends and best practices in customer service? (basic)
  • Describe a time when you had to quickly learn about a new product or service to assist a customer. (medium)
  • How do you ensure you are providing accurate information to customers? (basic)
  • Have you ever had to deal with a technical issue while on a call with a customer? How did you resolve it? (medium)
  • How do you handle stress in a fast-paced work environment? (medium)
  • Give an example of a time when you received positive feedback from a customer. (basic)

Closing Remark

As you prepare for interviews for international calling roles in India, remember to showcase your communication skills, language proficiency, and problem-solving abilities. With the right preparation and confidence, you can land a rewarding job in this field and excel in your career. Good luck!

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