Service Desk Engineer

5 - 9 years

5 - 12 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Must Have

  • Willingness to work in

    24x7 rotational shifts

  • Excellent written and oral communication skills

    for clear stakeholder interaction.
  • Hands-on experience with

    ticketing tools

    such as

    ServiceNow

    and

    JIRA

    .
  • Ability to manage

    stakeholder communication

    across technology and business teams.
  • Basic troubleshooting skills for hardware, software, and network issues.

Good to Have

  • Familiarity with

    ITIL processes

    and incident management best practices.
  • Exposure to

    global support environments

    and cross-cultural communication.
  • Knowledge of

    SLA compliance

    and escalation procedures.
  • Experience in creating

    knowledge base articles

    and documentation.
  • Customer-centric mindset with strong problem-solving abilities.

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E Solutions logo
E Solutions

Information Technology & Services

San Francisco

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