3634 Service Desk Jobs

Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

1.0 - 4.0 years

0 - 3 Lacs

salem

Work from Office

Job Title: Project Associate Location: Salem Experience: Minimum 1 year Languages Required: Tamil, English & Hindi (Mandatory) Work Mode: Work from Office (General Shift) Key Responsibilities: Understand and support the overall business process. Ensure 100% utilization of allocated business resources. Coordinate with vendor teams for recruitment, onboarding, and day-to-day operations. Collaborate with Team Leaders (Sr. Associates) for operator/machine activation support. Review quality reports, ensure adherence to regulatory guidelines, and provide training as needed. Analyze branch and operator performance and take corrective actions periodically. Prepare and maintain reports, documents, an...

Posted 2 hours ago

AI Match Score
Apply

1.0 - 4.0 years

0 - 2 Lacs

chennai

Work from Office

Job Title: Project Associate Location: Chennai Experience: Minimum 1 year Languages Required: Tamil, English & Hindi (Mandatory) Work Mode: Work from Office (General Shift) Key Responsibilities: Understand and support the overall business process. Ensure 100% utilization of allocated business resources. Coordinate with vendor teams for recruitment, onboarding, and day-to-day operations. Collaborate with Team Leaders (Sr. Associates) for operator/machine activation support. Review quality reports, ensure adherence to regulatory guidelines, and provide training as needed. Analyze branch and operator performance and take corrective actions periodically. Prepare and maintain reports, documents, ...

Posted 2 hours ago

AI Match Score
Apply

0.0 years

0 - 1 Lacs

hyderabad, chennai, bengaluru

Work from Office

Job title: Graduate Trainee (Service Desk) Location: Bangalore, Chennai, Coimbatore, Kolkata & Hyderabad. Candidate must be flexible to relocate to any work location as per the business requirement and demand. Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiv...

Posted 6 hours ago

AI Match Score
Apply

1.0 - 5.0 years

2 - 4 Lacs

pune

Work from Office

Experience: Min 1 yr in International Tech Support (Voice) Qualification: ANY Graduate CTC Up to 5.5 LPA + Perks 24*7 & Night Shifts 2-way cab 5 Days Working, 2 Days Rotational Off Immediate Location Hinjewadi, Pune. Contact: HR Payal 9257655181

Posted 6 hours ago

AI Match Score
Apply

1.0 - 6.0 years

3 - 7 Lacs

hyderabad, bengaluru

Work from Office

We are conducting Mega Job fair for Top 10 Companies with immediate Joining & Best Salary. Job Title: Senior Analyst Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone,...

Posted 6 hours ago

AI Match Score
Apply

0.0 - 5.0 years

3 - 6 Lacs

pune, bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Job description: Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk t...

Posted 7 hours ago

AI Match Score
Apply

2.0 - 7.0 years

0 - 0 Lacs

bangalore, kochi, chennai

On-site

Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home. Job Type: Full-Time Department: Sales & Operations Industry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate. We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Respo...

Posted 9 hours ago

AI Match Score
Apply

1.0 - 3.0 years

2 - 4 Lacs

hyderabad

Hybrid

We are seeking a Project Service Desk Associate to join our offshore support team. The ideal candidate will serve as the first point of contact for project-related service requests, incidents, and escalations. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, global environment supporting multiple stakeholders. Key Responsibilities Act as the initial point of contact for project teams, field technicians, and clients regarding service tickets and work orders. Create, update, and monitor tickets in the service management system to ensure timely resolution. Coordinate with onsite/offshore teams to ensure smooth delivery of field servic...

Posted 13 hours ago

AI Match Score
Apply

0.0 - 4.0 years

0 Lacs

karnataka

On-site

As a Customer Support and Service Desk - Voice Process executive at Infosys BPM Ltd., your role will involve providing first-level resolution to customers, diagnosing and troubleshooting technical issues, and escalating complex problems when necessary. You will be responsible for delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Building rapport with customers through active listening, effective communication, and attention to detail is crucial. Handling customer objections and concerns efficiently to ensure a smooth resolution is also part of your responsibilities. It is important to document and track customer interactio...

Posted 16 hours ago

AI Match Score
Apply

4.0 - 9.0 years

6 - 10 Lacs

bengaluru

Work from Office

What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...

Posted 18 hours ago

AI Match Score
Apply

0.0 - 5.0 years

3 - 6 Lacs

hyderabad, bangalore/ bengaluru

Work from Office

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /9606523804 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Posted 18 hours ago

AI Match Score
Apply

2.0 - 5.0 years

5 - 9 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : System Integration Delivery Management, service desk Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned...

Posted 18 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

Posted 19 hours ago

AI Match Score
Apply

3.0 - 5.0 years

3 - 7 Lacs

bengaluru

Work from Office

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will b...

Posted 19 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

Posted 19 hours ago

AI Match Score
Apply

3.0 - 5.0 years

3 - 7 Lacs

bengaluru

Work from Office

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our syst...

Posted 19 hours ago

AI Match Score
Apply

0.0 - 2.0 years

2 - 4 Lacs

bengaluru

Work from Office

Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operation...

Posted 19 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ut...

Posted 19 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

Posted 19 hours ago

AI Match Score
Apply

1.0 - 3.0 years

1 - 5 Lacs

bengaluru

Work from Office

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

Posted 19 hours ago

AI Match Score
Apply

Exploring Service Desk Jobs in India

The service desk job market in India is booming with opportunities for job seekers looking to kickstart their career in the IT industry. Service desk professionals play a crucial role in providing technical support and assistance to end-users within an organization. With the increasing reliance on technology, the demand for skilled service desk professionals is on the rise in India.

Top Hiring Locations in India

Here are 5 major cities in India actively hiring for service desk roles: 1. Bangalore 2. Pune 3. Hyderabad 4. Chennai 5. Mumbai

Average Salary Range

The average salary range for service desk professionals in India varies based on experience level. Entry-level service desk professionals can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

A typical career path in the service desk domain may include roles such as: - Service Desk Analyst - Senior Service Desk Analyst - Team Lead - Service Desk Manager

Related Skills

In addition to technical skills related to service desk operations, professionals in this field are often expected to have skills in: - Customer service - Problem-solving - Communication - ITIL (Information Technology Infrastructure Library) framework

Interview Questions

Here are 25 interview questions for service desk roles:

  • What is ITIL and how does it relate to service desk operations? (medium)
  • How do you handle a high-priority incident when multiple users are impacted? (advanced)
  • Can you explain the difference between a service request and an incident? (basic)
  • How do you prioritize your tasks when multiple tickets are assigned to you? (medium)
  • Describe a challenging situation you faced in a previous role and how you resolved it. (medium)
  • What steps do you take to ensure customer satisfaction when resolving technical issues? (basic)
  • How do you stay updated with the latest technology trends in the IT industry? (basic)
  • Have you worked with any service desk tools like ServiceNow or Jira? (basic)
  • How do you handle a situation where a user is frustrated and difficult to work with? (medium)
  • Can you explain the difference between SLA (Service Level Agreement) and OLA (Operational Level Agreement)? (medium)
  • How do you ensure data security and privacy when handling user information? (medium)
  • Describe a time when you had to escalate a ticket to a higher level of support. (medium)
  • How do you document your interactions with users and the solutions provided? (basic)
  • Have you worked in a 24/7 service desk environment? If so, how did you manage your work-life balance? (medium)
  • How do you handle a situation where you don't know the solution to a user's problem? (basic)
  • Can you explain the concept of incident categorization and prioritization? (medium)
  • Describe a time when you had to handle multiple high-priority incidents simultaneously. (advanced)
  • How do you ensure that your technical knowledge is up to date and relevant? (basic)
  • Have you worked with remote users and how do you provide support to them? (medium)
  • How do you handle user feedback, both positive and negative? (basic)
  • Can you explain the concept of a known error database and its importance in service desk operations? (advanced)
  • Describe a time when you had to work under pressure to resolve a critical issue. (advanced)
  • How do you handle a situation where a user is unable to understand your technical explanations? (medium)
  • What motivates you to work in a service desk role and how do you stay motivated during challenging times? (basic)
  • Can you provide an example of a successful process improvement you implemented in a previous role? (advanced)

Closing Remark

As you explore service desk jobs in India, remember to showcase your technical skills, problem-solving abilities, and customer service orientation during interviews. With the right preparation and a positive attitude, you can secure a rewarding career in the service desk domain. Good luck on your job search!

cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies