4736 Service Desk Jobs

Your Role Lead solutioning from deal qualification to contract signature Envisage the target / future mode of operations, prepare a blue print and orchestrate solution components with SMEs Ability to think innovative with cutting solutions based on Ai where feasible Develop end-to-end solutions (Transformation, Transition, Run) Manage internal stakeholders and ensure visibility of solution metrics Support Sales Lead in early solution shaping and costing Design and document solution artifacts aligned with global processes Analyze client requirements and ensure complete solution coverage Provide competitive insights and help shape winning strategies Collaborate with Deal Analyst for pricing an...

You are applying for the position of Senior Engagement Manager IT Services at GSPANN. GSPANN is a global IT services and consultancy provider based in Milpitas, California, with a focus on delivering digital solutions for B2B and B2C brands worldwide. **Role Overview:** As a Senior Engagement Manager, you will be responsible for leading the end-to-end delivery of IT services for a global enterprise customer. Your role will involve overseeing large-scale operations across SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics. You will be expected to manage and scale high-performing teams while maintaining strong relationships with senior stakeholders. **Key Responsibilities...

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Shakshi- 9810352146 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Greetings from Personal Network! Top MNC Hiring International Technical Support (US Shift) Location: Bangalore Process: Technical Support Executive International Voice Shift: Night shift (US time zone) Position: Technical Support Associate International Voice Launch your career with a leading global brand! A reputed multinational company is looking for skilled, fluent English speakers to join its International Technical Support team. This opportunity is perfect for candidates who enjoy technical troubleshooting, problem-solving, and delivering exceptional customer experiences in a fast-paced global environment with excellent career growth. Key Responsibilities: Manage inbound and outbound ca...

Greetings from Personal Network! Top MNC Hiring International Technical Support (US Shift) Location : Bangalore Process : International Voice Technical Support (US Process) Shift : Night shift (US time zone) Position : Technical Support Associate International Voice Launch your career with a leading global brand! A reputed multinational company is hiring skilled and fluent English speakers for its International Technical Support team. This role is ideal for candidates who enjoy troubleshooting, problem-solving, and delivering excellent customer experiences in a global, high-energy environment with strong career growth opportunities. Key Responsibilities: Handle inbound and outbound calls fro...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible --- Rs 2.77 LPA ( BTECHS / BCA / MCA/ MTECH -- pass outs with degree only ) *1 year+ International Technical support Experience' Salary - Rs 4.50 to 5.50 LPA -- as per last Sal / Exp *2 year+ International Technical support Experience Salary - Rs 5.50 to 6.50 LPA -- as per last Sal / Exp Working days -5 (Rotational Shifts) -2 days rotational ...

Greetings from Personal Network!!! Top MNC Hiring Technical Support Associate (Voice | English & Hindi) Kickstart Your Tech Career with a Leading MNC! A reputed multinational company is expanding its technical support division and is looking for skilled Technical Support Associates for its Domestic Semi-Voice Process (English & Hindi). If you enjoy problem-solving, have strong communication abilities, and are passionate about assisting customers with technical issues, this role offers a great platform to grow in a tech-driven environment. Job Details Location : Bangalore Shift : Day Shifts Only (No Night Shifts) Process : Domestic Technical Support Voice Position : Technical Support Associat...

Fortune 500 Insurance MNC Recruitment Drive | Bangalore We are hiring for Senior Analyst Service Support / Benefits Support Associate. Saturday, 20th December 2025 9:30 AM 1:00 PM Work & Salary: Up to 10 LPA 5 Days Working (SatSun off) US Rotational Shifts Cab within 25 km Role Requirements: 4+ years experience in US Health Insurance or BFSI international customer service Strong written & verbal communication Experience with Aetna / BCBS / MetLife is a plus Ability to manage end-to-end renewals, policy lifecycle, benefits support & onshore coordination Individual Contributor role Position Summary Service Support Associate serves as the primary point of contact for the US branch, providing en...

Required Skills: Should have minimum 1 year of experience in International voice process Should have Excellent communication Respond to and resolve IT support tickets via phone and chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Rotational Shift & Rotational week-off Only one way cab - Drop will be provided Candidates with experience in domestic or non-voice processes are not eligible to apply Only male candidates can apply** Immediate joiners preferred** If you are Interested, please share your updat...

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Sonam = 9990040561 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide excellent customer service through various communication channels. Collaborate with internal teams to resolve complex issues and enhance customer satisfaction. Analyze and report on customer feedback to identify areas for improvement. Develop and implement process improvements to increase efficiency and effectiveness. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and manage multiple tasks simultan...

Dear Candidate, Greeting of the day!!! This is Bansal Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore or Hyderabad location. Position: IT Service Desk / Technical Support (International Voice) Location: Bangalore / Hyderabad Work Mode: Work from Office (No WFH) Shift: US / UK Shift (Night Shift Only) Working Days: 5 Days per Week Notice Period: Immediate to 15-20 Days Kindly Share your resume on Bansal.patel@aloissolutions.com , Ruknaaz.patel@aloissolutions.com if you are interested in this position. About the Role: Job Description Were looking for experienced Service Desk Analysts / L1...

Description Title: Provider Support Technician Reports To: Provider Success Manager Department: Product & Engineering Location: Cincinnati, OH Position Status: Hourly Non-Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of Uninterrupted Peace of Mind. DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: This role provides frontline reactive end user support in a service desk/custome...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining) SALARY STRUCTURE :--- FRESHERS -- Salary Rs 2.77 LPA Rs 4.50 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose:----Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complain...

Dear Candidates, Sword is looking for IT Helpdesk/Service desk resource !! Remote !! Looking for TamilNadu candidates only !!! Exp : 5+yrs Package : Negotiable Role & responsibilities Key Responsibilities (but not limited to): Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution. Facilitate user password resets Coach users in the use of hardware, software, and file management. Channel and escalate technically complex problems to the appropriate resources Perform computer equipment repairs; manage network printers and wireless connectivity. Install software and computer peripherals Identify when off-site repairs are required and...

Job Role Provide Level 2 technical support for hardware, software, network, and application-related issues. Handle escalated tickets from L1 service desk and ensure timely resolution. Communicate effectively with end users via phone, email, and remote tools. Troubleshoot incidents, perform root cause analysis, and implement preventive measures. Escalate complex issues to L3 teams or relevant support groups as required. Document all incidents, resolutions, and updates in the ticketing system. Adhere to defined SLAs and maintain a high level of first-time resolution. Collaborate with global support teams and contribute to knowledge base creation. Follow ITIL processes for incident, problem, an...

Hiring for CMM5 Level Org!!Install, configure and upgrade desktops, laptops, printers and peripherals.Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates. Required Candidate profile Designation: Desktop Support Engineer Qualification: Graduate Location: Navi Mumbai-Ghansoli Experience:1+ Years Contact:snehap@peshr.com/7021769496

Role & responsibilities Help Desk (First Level Support) Role Summary: Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction. Key Responsibilities: Receive, log, and track calls/emails through the ticketing system. Perform call logging & recording and ensure accurate web logging of tickets . Conduct incident classification, initial investigation, and diagnosis . Provide initial troubleshooting and support based on defined knowledge base and SOPs. Escalate incidents to Tier 2 or relevant teams when required. Ensure proper incide...

Technical Support Voice Hiring PE/SPE Location : Chennai(Sholinganallur)/Hyderabad(Madhapur Raheja Mind Space) Shifts : Rotational Australian Shifts (1:30am /2:30am Login 10 hours shift(1hour break)) Weekly off : 2 Rotational offs Roles & Responsibilities This role requires the associate to troubleshoot the technical issues related to network & networking devices. Hence a candidate with better understanding on networking concepts is a Must. Candidate should have excellent communication to understand Australian customers , provide instructions and express themselves clearly. PE : Provision/Degree Certificate mandatory SPE : 1 Year international Technical support experience is mandatory Job de...

WFH- Freelance We are offering a simple WFH role. Tasks include sharing information, completing Calling activities. Eligibility: Open to all Smartphone + Internet Flexible timing, work from anywhere, attractive commissions Regards, JS4U 7200211297

Dear Candidate, Looking for CSO - ServiceDesk Role for one of our MNC Client as permanent employment. If you are interested to work revert back your updated resume with Project details (Including skills used in the project, project date timeline & bullet points briefing the use of specified skills in the project) . Someone who have experience with CSO , ServiceDesk . Location: Hyderbad. Experience : 4 6 Years Hybrid Mode Monika Arunkumar marunkumar@allegisglobalsolutions.com

Role & responsibilities Addresses and resolves incidents and requests with quality documentation; logs all incidents and requests in Service Central; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Takes ownership of issues and actively facilitates resolution of reported incidents. Uses the appropriate product categorization for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummat...

Role & responsibilities Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and proce...