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1.0 - 4.0 years
0 - 3 Lacs
salem
Work from Office
Job Title: Project Associate Location: Salem Experience: Minimum 1 year Languages Required: Tamil, English & Hindi (Mandatory) Work Mode: Work from Office (General Shift) Key Responsibilities: Understand and support the overall business process. Ensure 100% utilization of allocated business resources. Coordinate with vendor teams for recruitment, onboarding, and day-to-day operations. Collaborate with Team Leaders (Sr. Associates) for operator/machine activation support. Review quality reports, ensure adherence to regulatory guidelines, and provide training as needed. Analyze branch and operator performance and take corrective actions periodically. Prepare and maintain reports, documents, an...
Posted 2 hours ago
1.0 - 4.0 years
0 - 2 Lacs
chennai
Work from Office
Job Title: Project Associate Location: Chennai Experience: Minimum 1 year Languages Required: Tamil, English & Hindi (Mandatory) Work Mode: Work from Office (General Shift) Key Responsibilities: Understand and support the overall business process. Ensure 100% utilization of allocated business resources. Coordinate with vendor teams for recruitment, onboarding, and day-to-day operations. Collaborate with Team Leaders (Sr. Associates) for operator/machine activation support. Review quality reports, ensure adherence to regulatory guidelines, and provide training as needed. Analyze branch and operator performance and take corrective actions periodically. Prepare and maintain reports, documents, ...
Posted 2 hours ago
0.0 years
0 - 1 Lacs
hyderabad, chennai, bengaluru
Work from Office
Job title: Graduate Trainee (Service Desk) Location: Bangalore, Chennai, Coimbatore, Kolkata & Hyderabad. Candidate must be flexible to relocate to any work location as per the business requirement and demand. Qualification and eligibility: Only graduates from any 3-year degree (Engineering and Postgraduates are not eligible to apply) 50% throughout academics 2024 and 2025 graduates only Job Description: Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiv...
Posted 6 hours ago
1.0 - 5.0 years
2 - 4 Lacs
pune
Work from Office
Experience: Min 1 yr in International Tech Support (Voice) Qualification: ANY Graduate CTC Up to 5.5 LPA + Perks 24*7 & Night Shifts 2-way cab 5 Days Working, 2 Days Rotational Off Immediate Location Hinjewadi, Pune. Contact: HR Payal 9257655181
Posted 6 hours ago
1.0 - 6.0 years
3 - 7 Lacs
hyderabad, bengaluru
Work from Office
We are conducting Mega Job fair for Top 10 Companies with immediate Joining & Best Salary. Job Title: Senior Analyst Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone,...
Posted 6 hours ago
0.0 - 5.0 years
3 - 6 Lacs
pune, bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Job description: Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk t...
Posted 7 hours ago
2.0 - 7.0 years
0 - 0 Lacs
bangalore, kochi, chennai
On-site
Job Description: Telesales & Admin Executive Location: Mumbai, Bangalore, Delhi-NCR, Chennai, Hyderabad / Work from Home. Job Type: Full-Time Department: Sales & Operations Industry: IT/ITES, BFSI, EdTech, Manufacturing, E-commerce, Real Estate. We are looking for a multi-talented Telesales & Admin Executive to manage outbound/inbound sales calls and provide comprehensive administrative support. This is a dual-role perfect for an organized, energetic, and communicative professional who enjoys variety and wants to understand both the commercial and operational aspects of a business. The ideal candidate will be a self-starter comfortable in the fast-paced Indian business environment. Key Respo...
Posted 9 hours ago
1.0 - 3.0 years
2 - 4 Lacs
hyderabad
Hybrid
We are seeking a Project Service Desk Associate to join our offshore support team. The ideal candidate will serve as the first point of contact for project-related service requests, incidents, and escalations. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced, global environment supporting multiple stakeholders. Key Responsibilities Act as the initial point of contact for project teams, field technicians, and clients regarding service tickets and work orders. Create, update, and monitor tickets in the service management system to ensure timely resolution. Coordinate with onsite/offshore teams to ensure smooth delivery of field servic...
Posted 13 hours ago
0.0 - 4.0 years
0 Lacs
karnataka
On-site
As a Customer Support and Service Desk - Voice Process executive at Infosys BPM Ltd., your role will involve providing first-level resolution to customers, diagnosing and troubleshooting technical issues, and escalating complex problems when necessary. You will be responsible for delivering exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language. Building rapport with customers through active listening, effective communication, and attention to detail is crucial. Handling customer objections and concerns efficiently to ensure a smooth resolution is also part of your responsibilities. It is important to document and track customer interactio...
Posted 16 hours ago
4.0 - 9.0 years
6 - 10 Lacs
bengaluru
Work from Office
What youll do: First point of contact for customers, internal organisation users for reporting issues and requests via calls, emails, monitoring tools and self-service channelsLead and coordinate the major incidents, ensuring quick resolution and minimal business impact Act as the central point of contact during major incidents, facilitating technical bridge calls and engaging relevant resolver teams Document incident timelines, root causes, and actions taken during and after incidents Communicate incident updates to stakeholders, including senior management, through structured communication channels Identifying trend of Major incidents and coordinating with respective resolver groups to arr...
Posted 18 hours ago
0.0 - 5.0 years
3 - 6 Lacs
hyderabad, bangalore/ bengaluru
Work from Office
We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /9606523804 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com
Posted 18 hours ago
2.0 - 5.0 years
5 - 9 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : System Integration Delivery Management, service desk Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that enhance operational efficiency, and ensuring that applications are aligned...
Posted 18 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...
Posted 19 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...
Posted 19 hours ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will b...
Posted 19 hours ago
1.0 - 3.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical...
Posted 19 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the syst...
Posted 19 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...
Posted 19 hours ago
3.0 - 5.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...
Posted 19 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...
Posted 19 hours ago
0.0 - 2.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our syst...
Posted 19 hours ago
0.0 - 2.0 years
2 - 4 Lacs
bengaluru
Work from Office
Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support Good to have skills :NA Minimum 0-2 year(s) of experience is required Educational Qualification :Graduate Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operation...
Posted 19 hours ago
1.0 - 3.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they ut...
Posted 19 hours ago
1.0 - 3.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...
Posted 19 hours ago
1.0 - 3.0 years
1 - 5 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...
Posted 19 hours ago
The service desk job market in India is booming with opportunities for job seekers looking to kickstart their career in the IT industry. Service desk professionals play a crucial role in providing technical support and assistance to end-users within an organization. With the increasing reliance on technology, the demand for skilled service desk professionals is on the rise in India.
Here are 5 major cities in India actively hiring for service desk roles: 1. Bangalore 2. Pune 3. Hyderabad 4. Chennai 5. Mumbai
The average salary range for service desk professionals in India varies based on experience level. Entry-level service desk professionals can expect to earn between INR 2.5-4.5 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.
A typical career path in the service desk domain may include roles such as: - Service Desk Analyst - Senior Service Desk Analyst - Team Lead - Service Desk Manager
In addition to technical skills related to service desk operations, professionals in this field are often expected to have skills in: - Customer service - Problem-solving - Communication - ITIL (Information Technology Infrastructure Library) framework
Here are 25 interview questions for service desk roles:
As you explore service desk jobs in India, remember to showcase your technical skills, problem-solving abilities, and customer service orientation during interviews. With the right preparation and a positive attitude, you can secure a rewarding career in the service desk domain. Good luck on your job search!
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