1421 Service Desk Jobs - Page 6

Educational Qualification : Graduation / Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & feedback 2. Voice audit process documentation as per business requirements 3. New hire training for new engineers. Documentation should be available on Attendance and assessment scores 4. Refresher training for every engineer. 5. Email / Chat audits based on business requirements. 6. Work with service desk competency tower and implement best practices 7. Work with Delivery team and identify voice training needs 8. Training scheduling as per business requirements, training plan review and approval. 9. Continuous improvement in Voice competency at account level 10. Develop voice skills of engineers to meet customer requirements in 6 months from date of joining 11. Ensure engineers attendance for trainings as planned unless there is a crisis impacting contractual deliverables 12. Define / Revise weekly and daily report formats as per business requirements 13. Publish daily, weekly, monthly & quarterly reports 14. Ensure availability candidates for walkin interviews 15. Complete voice screening of candidates in 24 hours during weekdays unless candidates list is more than 10 profiles 16. New hires training on voice and soft skills 17. Provide Timelines for CSAT scores achievement and sustenance 18. Improve & sustain CSAT scores on voice competency as per targets & timelines agreed with delivery 19. Weekly reviews with delivery team, Monthly & Quarterly reviews with delivery and customer 20. Participate in DSAT RCA review calls if the DSAT is due to voice competency issue .

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English

Mega Walkin Drive @ Indore Infosys for various Customer Service positions: 16th,17 & 18th of July 2025. Process Executive/Fresher/Team Lead/Manager- Customer Service/Service Desk Job Location- Bangalore & Pune (work from Office) Skills required: Excellent English Communication skills Roles and Responsibilities Provide exceptional customer service to clients through phone, email, or chat support. Handle customer inquiries and resolve issues in a timely and professional manner. Work on international voice process projects with excellent communication skills. Manage multiple tasks simultaneously while maintaining accuracy and efficiency. Collaborate with team members to achieve common goals.

Infosys BPM is Hiring! Elevate Your Career in Customer Service & IT Support Bangalore & Pune Locations: Bangalore & Pune Shifts: 24/7 (Primarily Night Shifts | Rotational | US Shifts/ Australian Shifts) Mode: Work from Office (100% WFO) Eligibility: Any Graduate Open Roles Customer Service Senior Process Executive | Location: Bangalore | Experience: 1 - 2 Years What You'll Do: Engage customers via international voice process with empathy & clarity Troubleshoot issues or escalate where needed Handle objections, upsell services, and ensure customer delight Log and manage cases in the CRM system Keep updated on company offerings and market trends Must-Haves: Excellent communication skills, flexibility for night shifts, international voice experience preferred IT Service Desk Senior Technical Process Executive | Location: Pune | Experience: 1 - 2 Years What You'll Do: Resolve IT issues via calls/chat/mail using tools like ServiceNow, Remedy Support VPNs, drivers, Active Directory, O365, and basic networking Ensure timely ticket closure and high CSAT Collaborate across teams for escalations Follow structured training programs and compliance protocols Must-Haves: Strong communication, analytical thinking, familiarity with IT tools and concepts Customer Service Process Executive (Freshers) | Location: Bangalore Kickstart your career in a global BPM giant! Get trained in international voice support Build customer relationships through excellent communication Learn real-world skills in customer service and tech support Must-Haves: Excellent spoken English, enthusiasm to learn, adaptability to night shifts Team Lead Customer Service Operations (6+ Years) Location: Bangalore What Youll Do: Lead and manage CS teams to meet KPIs CSAT, NPS, FCR, IR Drive team engagement, performance reviews, and process improvements Handle escalations, shrinkage, roster planning, and career development Deep dive into metrics, coaching, and feedback management Must-Haves: BPO leadership experience (international voice), solid people management & client-facing skills, KPI-driven mindset What You Need to Bring Excellent communication skills (written & verbal English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Preferred: Basic understanding or any customer support certification Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into the Infosys Ltd. Indore (Infosys Limited SEZ, Indore Unit-1, Ground & First Floor-Wing A, SDB1, Building, Scheme No. 151 & 169B, Super Corridor, Vill. Bada Bangarda & Tigriya Badshah, Indore, Madhya Pradesh, India,453112) on 16th, 17th and 18th July 2025 between 10:00 AM 1:00 PM Why Join Infosys BPM? World-class training & upskilling Work with global clients Dynamic, inclusive work culture Clear career progression pathways Competitive compensation and benefits Ready to take the next step? Apply now and become a part of one of the most respected BPM organizations in the world! Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Role - Team Lead | Windows | Microsoft applications Should need to have team lead designation on papers Exp - Min 4 Yrs Notice - Immediate to 30 Days Loc- Hyd 5 Days working 2 days fixed off | Both ways Cabs 9116324602 | teena.ghrs@gmail.com

Job Description: We are looking for a skilled and customer-focused Technical Service Advisor to join our support team. In this role, you will act as the primary point of contact for technical support, troubleshooting customer issues, and coordinating with internal teams to ensure timely and effective resolutions. Key Responsibilities: Provide technical support to customers via phone, email, or chat Diagnose and resolve hardware, software, or network issues Escalate complex issues to higher-level support or engineering teams Maintain detailed records of customer interactions and solutions Assist with product installations, updates, and maintenance advice Requirements: Bachelor's degree in IT, Engineering, or related field Proven experience in technical support or service advisory role Strong troubleshooting and communication skills Knowledge of common IT systems, networking, or relevant industry tools Customer-centric attitude with problem-solving abilities Preferred: Experience with ticketing tools (e.g., ServiceNow, Zendesk)

Acies is looking for Product Support Specialist-Callisto to join our dynamic team and embark on a rewarding career journey Provide technical support and troubleshooting for software and hardware issues. Assist customers with product setup and configuration. Document and track support requests and resolutions. Conduct training sessions for end-users on technical topics. Collaborate with other technical teams to resolve complex issues.

• Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Key Responsibilities: Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient Accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills

Hiring Now: International Voice(Service Desk) | Hyderabad | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Hyderabad (Work from Office) CTC: Up to 6 LPA Qualification: Any Graduate Experience: Fresher/Exp both can apply Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: Service Desk To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person - Rit - (7047160133) Job description *Required Min 0 to 5 years of technical Skill Set Desktop & Technical troubleshooting knowledge *Qualification- Min. Graduation in any stream, 10+2 with Exp Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Key Skills Required: IT Service Desk experience 0-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Basic knowledge about Systems, backup and Network *Work From Office (only) To Apply Call on Rit - (7047160133) / Or Whatsapp on the same Number with your details in the below mentioned format ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format: - Rit - (7047160133) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: @ ** Rit - (7047160133) (call or WhatsApp) Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career!

Basic Call Handling experience in help desktask and customer support role, technique to handle offie automation products, and monitoring system, ability to diagnose resovle basic technical issues

Role & responsibilities 1. Strong experience in service desk support 2. Experiencce in US Voice process

Job Summary: We are hiring Technical Support Executives for L1 and L2 roles. The position involves handling customer queries, troubleshooting technical issues, and ensuring high customer satisfaction. Key Responsibilities: Handle inbound calls and log tickets. Troubleshoot issues using remote tools. Escalate unresolved problems. Maintain documentation and update systems. Ensure timely and professional customer support. Requirements: Graduate or equivalent. 0 to 5 years of experience in tech support/service desk. Good communication in English and local language. Basic IT knowledge and problem-solving skills. If you are interested kindly reach out to me on Ershad.Shaikh@dieboldnixdorf.com

Job Description: Required - Exp 3 – 7 Yrs Education – Any Graduation Location – Noida Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLAs, targets and objectives through effective staff managementOperational Responsibilities Manage Operations from process & measurement standpoint- Maintain regular communications with team on departmental and individual level performance expectations-Work with client/Account Executive/Onshore team to define process and procedures- Set and assess representatives performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc. Ensure performance and attendance issues and addressed promptly and consistently. Assist with scheduling and forecasting of staff to maintain optimal service provided Develop reward and recognition programs for teams Manage escalated customer enquiries / complaints Strong analytical and data management skills Analyse and propose process improvements consistently Strong focus on people Share best practices across the process & facilitate process improvements/cost reduction initiatives- Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics Drive Business ExcellencePeople Management Responsibilities Direct reports:Level 11 to Level 13 Strong leadership and management ability Determine training needs for the team members Coach individuals on performance improvement tactics while providing positive feedback to those performing above expectationsClient Customer Responsibilities Client Relationship Building Drive productivity in the respective process Managing day-to-day operations based on SLAs Ensures seamless delivery of services and manages all aspects of operational team What are we looking for Core Competencies People management Drives issues to resolution and good problem-solving skills Good interpersonal skills Good administration skills Comfortable with responding to requests from all levels of the organization Team Player Positive Mindset Planning & Organisation skills Motivation SkillsEducational Profile Any graduate/post graduate from Govt. recognized universitiesExperience Profile Prior international BPO work experience in team management role is mandatory (minimum 1 year Team Handling role) HR domain experience is essential, with strong knowledge of HR processes, policies, and core functionsWorking Dimensions Call handling skills (handling complex & escalated calls) Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation 24*7 Flexible to Travel onshore if required Able to work on a flexible basis as determined by the business needs Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

As a Project Management Officer, you will utilize your proven work experience in project management to effectively coordinate and oversee various project tasks. Your strong leadership skills will be essential in guiding project teams towards successful completion of objectives. Excellent written and verbal communication skills are crucial for conveying project requirements and updates clearly to all stakeholders. Your attention to details and technicalities will ensure that project deliverables meet quality standards and adhere to project specifications. Your organizational and technical abilities will be instrumental in planning and executing project activities efficiently. Additionally, your interpersonal and multitasking skills will enable you to collaborate effectively with team members and handle multiple responsibilities concurrently. Proficiency in MS Office applications is a must-have, as you will be using these tools to track project progress, create reports, and communicate with stakeholders. Preferred skills include experience in customer service, particularly in service desk environments involving voice, chats, and email communication channels. Your customer service expertise will further enhance your ability to address project-related queries and ensure client satisfaction.,

Responsibilities: * Manage ticketing tools & remote support requests * Ensure timely resolution of technical issues * Maintain accurate service desk records & reports * Coordinate it helpdesk operations with team members Provident fund

Role- Senior Technical Support Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US For more info contact HR Haider - 9256424833

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Must have Min 1+yrs exp as a Team Leader from Technical / IT Helpdesk Service Desk Voice process BPO. Well Versed with KPIs/KRAs/ Team Handling skills 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

Required skill set Graduate, undergraduate with minimum of 1 year of experience into technical Support Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) Minimum 12 Months Tech Support. CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Role & responsibilities. Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services. Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: • Manages all activities in the Delivery center • Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned • Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) • Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center • Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. • Reviews escalations and implements corrective and preventive actions on DC level • Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) • Supervises performance of the team and is responsible for their qualification • Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC Preferred candidate profile

Kalol Institute & Research Center is looking for Assoc. Prof. to join our dynamic team and embark on a rewarding career journey. An Assistant Professor is a full - time academic position in a college or university, responsible for teaching, conducting research, and serving on committees. They play a critical role in contributing to the intellectual life of their institution and in preparing the next generation of professionals and leaders. Responsibilities : Teach a range of courses in the department, at both the undergraduate and graduate levelsConduct original research in the field and publish findings in academic journals and at conferencesAdvise students and mentor junior faculty membersParticipate in department and university - wide committees, such as curriculum committees and search committeesPursue external funding opportunities to support research and teaching activitiesEngage in professional development activities to stay current in the field and enhance teaching skillsRequirements : A record of successful teaching and research, with a strong publication record in academic journalsAbility to teach a range of courses in the department, at both the undergraduate and graduate levelsStrong communication and interpersonal skills, with the ability to mentor students and junior faculty membersA commitment to continued professional development and growth

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location