3634 Service Desk Jobs - Page 6

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : Knowledge in SAST, Knowledge on DevSecOps project Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act a...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our syst...

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location Perks and benefits Transport facility available at Jamnagar & Sanand

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call...

Effectively manage, develop, and train the service desk team achieve service excellence. Establish clear objectives, provide regular feedback, and conduct performance reviews of the TLs, SMEs. Drive the team to meet all defined Metrices for calls and tickets. Identify automation possibilities within existing BAU tasks and lead to completion. Report to leadership on daily/ weekly / monthly stats as guidelined Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Promote the service desk with senior management and working to ensure that it is properly viewed as a core business asset. Coordinate and manage all relevant stakeh...

* Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). * 1-2 Years of experience in a technical support role is must. * Strong problem-solving skills and the ability to troubleshoot technical issues independently. * Excellent communication and interpersonal skills, with a customer-focused mindset. * Familiarity with ITIL principles and service desk best practices is a plus. * Willingness to work in a dynamic and fast-paced environment, with the ability to adapt to changing priorities and deadlines. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Job Summary: The QA / Testing Manager is responsible for leading the quality assurance function across all software projects, ensuring the delivery of high-quality, reliable, and scalable products. This role involves managing a team of QA engineers, defining testing strategies, implementing automation frameworks, and collaborating with development and product teams to maintain the highest quality standards. Key Responsibilities: Lead, mentor, and manage the QA/testing team, including hiring, training, and performance reviews. Develop and implement comprehensive test strategies, plans, and processes for all phases of the SDLC. Oversee both manual and automated testing for web, mobile, and API...

Job Summary: The QA / Testing Manager is responsible for leading the quality assurance function across all software projects, ensuring the delivery of high-quality, reliable, and scalable products. This role involves managing a team of QA engineers, defining testing strategies, implementing automation frameworks, and collaborating with development and product teams to maintain the highest quality standards. Key Responsibilities: Lead, mentor, and manage the QA/testing team, including hiring, training, and performance reviews. Develop and implement comprehensive test strategies, plans, and processes for all phases of the SDLC. Oversee both manual and automated testing for web, mobile, and API...

Minimum exp-2 Years in Service desk -voice /Technical support Excellent communication Location-Pune / Bang Notice- Only Immediate Work from office US Shifts Share resume on -archi.g@manningconsulting.in Contact-8302372009

Remote (Desktop) Support Engineer Provide call resolution remotely & next level Technical to RIM L1 & SD team. Monitor the ticketing tool for open and pending tickets, Track cases until resolution. End User support & Assistance (Answering queries related to application features and usage). Escalate the application / logic related problems to respective stakeholders. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriat...

About the Role: We are looking for a proactive and customer-focused Service Desk Specialist to join our IT support team. In this role, you will serve as the first point of contact for all technical issues and service requests, providing efficient, courteous, and effective support to end-users across the organization. Key Responsibilities: Incident Management: Receive, log, and resolve end-user requests related to hardware, software, and networking issues via phone, chat, email, or ticketing system. Troubleshooting: Diagnose and resolve issues related to Windows/macOS systems, Microsoft 365, VPN, network connectivity, and enterprise applications. Service Requests: Process user requests such a...

About the Role: As a Helpdesk Support Engineer , youll be the first line of defense for our technology operations providing exceptional technical support to internal users and ensuring smooth day-to-day functioning of all IT systems. Key Responsibilities: Technical Support: Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system. Troubleshooting: Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems. User Account Management: Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools. Device Setup & Ma...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

Role Overview: At Eseye, you will play a crucial role as a Customer Support Engineer, providing detailed analysis and delivering a customer-centric interface. Your responsibilities will include taking ownership of reported incidents, facilitating swift resolutions, and ensuring a positive customer experience through effective communication and escalation processes. The role is based in the Noida office, reporting to the India Team Manager and Global Service Desk Manager in the UK. Key Responsibilities: - Take ownership of incidents reported by customers and ensure timely resolution within agreed SLAs. - Conduct triage based on defined procedures and provide technical escalation for reported ...

Life on the team Its an exciting opportunity for Global Service Coordinator role in Computacenter’s dynamic and rapidly expanding FLS Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other ...

Designation - Sr. Technical Process Executive Min 1 Yr Exp in Service Desk (International Voice Process) CTC - Up to 5.5 LPA + Allowances and Incentives WFO | US Shifts | 2 Way Cab | 5 WD Absconded Cases Not Considerable Notice - 0 to 30 Days

Greetings we are looking for Technical Team leaders in Pune, *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Team Lead - International Technical Support Executive - (Voice) Job location -Pune Qualification *Overall 4+ years of experience *1 year + Team Leading Experience Salary - Upto 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :Tech Support Bengaluru" call or wats app for details. * Khushi 7869457739 * Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Simran H.R Team KVC CONSULTANTS LTD.

Hiring for a Technical Support Specialist Minimum 1 year exp in technical support (Service desk and ticketing tools) CTC- Up to 7 LPA Location- Pune, Bangalore Graduates only Excellent communication US Shifts Immediate joiners DM- 8905344933 (Divyam)

If interested, please share your resume at email id - zienat.bazami@insight.com The Service Desk Representative is responsible for supporting all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Along the way, you will get to: Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropri...

ESSENTIAL DUTIES AND RESPONSIBILITIES Managing the Desktop/Laptop/network Device and Servers Managing the monthly windows patches Managing antivirus and network devices Backup management (daily/weekly/monthly) Prepare and maintaining Audit related infra documents (ISMS) Coordinating with vendor till closure. Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & st...

Req ID: 313161 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Analyst - Mac Support to join our team in Bangalore, Karntaka (IN-KA), India (IN). General Duties and Responsibilities:In this role you will be responsible for: Responsible for SLA's & KPI's Responsible for customer/stakeholder relationship management. Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance a...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities To Ensure SLA Delivery for each process - To ensure quality of files processed by the Operations team are within the specified guidelines - Achieve Service to Sales Numbers - To ensure all cash management services at the branch are delivered - Achieve Required Qualifications and Experience . Should have 6-8 years¢ experience, and minimum 2 years managing branch operations . Should be a post graduate preferably . Should have collaborative work style to engage with peers & colleagues across the company. . Should have excellent communication skills along with strong presentation and data analytics skills. . Se...

Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 to 2 years Work location : Chennai(Work from office only-24*7 Shift) Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) ,Experience and Knowledge on windows Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Pref...

Position Purpose BNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL processes. Responsible for overseeing the resolution of IT incidents within All BNPP Production Major incidents. The individual should have good understanding of process and BNPP Group ecosystem like CIB, PF, Cardif.. etc. The position will help Production teams to concentrate on the resolution by leveraging on the dedicated team for the...

Skill: Change Manager Experience: 3+ Years Location: - Bangalore Notice Period: Immediate to 15 Days Employee type: Contract to Hire Incident Management: Co-ordinate with Service Desk and Incident management team in the identification of Major Incidents; manage Major Incidents, to ensure that these are diagnosed and escalated to appropriate and consistent quality standards; co-ordinate with Service Desk, IT support staff and Customers to ensure accurate and appropriate communications during Major Incidents. Problem Management: Manage Problems to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate Service Desk, IT staff and Custom...