2509 Service Desk Jobs - Page 6

Role & responsibilities Provide first-level IT support for end-users via phone, email, and chat during night hours. Log and manage all support requests/incidents using an ITSM platform (e.g., ServiceNow). Troubleshoot issues related to: Windows OS and Microsoft 365 (Outlook, Teams, Excel) VPN and remote access Printers, desktops, laptops, and mobile devices Password resets and user account management (Active Directory) Monitor infrastructure alerts and escalate critical issues to the L2/NOC teams. Document all issues and solutions in the knowledge base and ticketing system. Follow standard operating procedures (SOPs) and ensure SLAs are met. Coordinate with the global IT team for any high-impact issues or outages. Required Qualifications: 3 months to 3 years of experience in a Service Desk or IT Support or customer support role. Strong understanding of Windows OS, Microsoft Office 365, Active Directory, and basic networking. Experience working in a night shift or 24x7 support environment. Hands-on experience with ITSM tools (e.g., ServiceNow, Jira, Zendesk). Excellent communication and customer service skills. Ability to work independently and remain calm under pressure.

Hiring for Technical Voice Process Salary - upto 34k in hand 5 days working Rotational Shifts Both side cabs Location - GGN - Need excellent technical knowledge - Need excellent communication skills Apply - Priyanka: 8882269056 Vijay 8920951207

L2 Assurance Digital Support Analyst Senior 1 The Service Desk Analyst is a member of the Customer Support team and primary responsibility is second level technical support. They will respond to end-user inquiries regarding trouble with specific software applications in production or pilot mode. In addition, they will answer questions via phone, self-service queue and electronic mail, related to the use of supported software provided by RSM. Tasks include, but are not limited to, monitoring, tracking, and updating day-to-day status on user incidents and requests. He/she must have excellent customer service and communication skills, both written and oral, and must be able to communicate between technical and non-technical people within the Company. ESSENTIAL DUTIES: Provide in-depth technical application support for end-users to ensure proper software operation so that the user can accomplish business tasks. Level 2 Analysts resolve issues routed to them from Level 1. Manage, organize, and multitask working a queue of requests and incidents as assigned by the Service Desk. These may have originated multiple sources including phone, voicemail, internet service requests and electronic e-mail. Then they must be able to prioritize incidents/requests properly and update incidents/requests into the incident tracking software. Work with customers to understand requirements and expectations and respond to questions from users and remotely assist employees and consultants with software problems in offices and/or remote sites. Apply problem solving and trouble-shooting techniques to issues received from users regarding software provided by RSM. Provide solutions to the stated and underlying issues. This will require knowledge of hardware and networking systems as they relate to the software concern. Learn advanced operations of commonly used software, hardware and other equipment. As required, participate in supported application projects as a representative of the end-user and Customer Support. Install requested or upgraded software to user PCs. As needed, assign incidents requiring in-depth analysis to the appropriate Level 3 group for resolution. Provide input for Knowledge Articles for the PAS supported applications. Fulfill other duties and projects as assigned by the Service Desk Manager / management staff. EDUCATION Associates Degree in Information Systems, Business, Communications or related Field preferred, or equivalent experience TECHNICAL SKILLS Computer hardware components, systems and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS SPECIAL REQUIREMENTS SPECIFIC TO JOB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required EXPERIENCE 3-5 years PC support background and experience working in a call center/phone support environment

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

The Service Desk Analyst is a member of the Customer Support team and primary responsibility is second level technical support. They will respond to end-user inquiries regarding trouble with specific software applications in production or pilot mode. In addition, they will answer questions via phone, self-service queue and electronic mail, related to the use of supported software provided by RSM. Tasks include, but are not limited to, monitoring, tracking, and updating day-to-day status on user incidents and requests. He/she must have excellent customer service and communication skills, both written and oral, and must be able to communicate between technical and non-technical people within the Company. ESSENTIAL DUTIES: Provide in-depth technical application support for end-users to ensure proper software operation so that the user can accomplish business tasks. Level 2 Analysts resolve issues routed to them from Level 1.Manage, organize, and multitask working a queue of requests and incidents as assigned by the Service Desk. These may have originated multiple sources including phone, voicemail, internet service requests and electronic e-mail. Then they must be able to prioritize incidents/requests properly and update incidents/requests into the incident tracking software. Work with customers to understand requirements and expectations and respond to questions from users and remotely assist employees and consultants with software problems in offices and/or remote sites. Apply problem solving and trouble-shooting techniques to issues received from users regarding software provided by RSM. Provide solutions to the stated and underlying issues. This will require knowledge of hardware and networking systems as they relate to the software concern.Learn advanced operations of commonly used software, hardware and other equipment. As required, participate in supported application projects as a representative of the end-user and Customer Support. Install requested or upgraded software to user PCs.As needed, assign incidents requiring in-depth analysis to the appropriate Level 3 group for resolution. Provide input for Knowledge Articles for the PAS supported applications.Fulfill other duties and projects as assigned by the Service Desk Manager / management staff. EDUCATION Associates Degree in Information Systems, Business, Communications or related Field preferred, or equivalent experience TECHNICAL SKILLS Computer hardware components, systems and peripherals Basic computer software applications including MS Office products, email, Internet access, and multimedia technology Knowledgeable with LAN or WAN networking Working knowledge of Windows OS SPECIAL REQUIREMENTS SPECIFIC TO JOB Passion for and responsibility to the customer Personal and corporate integrity Friendly presence, helpful attitude, and self-motivated with demonstrated interpersonal skills Good organizational and problem solving skills Ability to multitask Ability to work in a highly collaborative environment Ability to work a flexible schedule including overtime as required EXPERIENCE 3-5 years PC support background and experience working in a call center/phone support environment.

Role :- Global Service Desk Agent (Permanent Role) Experience : 1 to 2 years (relevant service desk only) Interview- Face to Face Interested don't hesitate to call/wtsapp - 7892648654 Apply URL :- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hSa000002NIJFIA4 Job Overview:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) Minimum 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Designation: Technical Support Consultant Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Skills Required: Outstanding written & verbal communication skills in English with a neutral accent. Open to work in a team environment and managing a diverse workload. Basic knowledge of Active Directory, Cloud technology, SSO would be an advantage. Preferred candidate profile -Immediate Joiners will be preferred. Note-Network and Application Support candidates do not apply. Interested candidates can contact on below mentioned details- mansi.sa@dinllp.com OR on 8368864718 Immediate joiners will be preferred.

Fluent written and spoken Japanese and English. Should be a Graduate or equivalent degree. 2 years proven experience in a service desk / customer service role basic networking, and active directory Excellent communication skills Required Candidate profile Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, Knowledge of BMC helix ticketing tool system Customer focused and results oriented

Job Title : Sr Network Engineer Location: Chennai Experience :6+ Years Roles & Responsibilities: Configure, manage, and troubleshoot routers, switches, firewalls, and intrusion detection/prevention systems (IDS/IPS). Experience with CISCO , Alcatel , Palo Alto , Check Point , Juniper , and Fortinet network devices. Configure and manage Cisco Lightweight Access Points , Wireless Controllers , and Aruba ClearPass (Network Access Control Appliance). Administer F5 Load Balancers for optimal application performance. Manage Structured Cabling (UTP/Fiber) and ensure robust infrastructure. Oversee administration, support, and maintenance of the campus-wide network infrastructure. Continuously monitor network performance and implement improvements to ensure optimal network operation. Analyze traffic patterns, troubleshoot problems, and fine-tune the network for better performance. Configure and maintain Layer 2 and Layer 3 switches and Core Firewalls . Implement and maintain Network Access Control (NAC) appliances to enforce security policies. Ensure Firewall rules configuration and implement security settings to safeguard network integrity. Regularly update network device firmware and operating systems. Collaborate with other teams (Service Desk, On-site Support) to provide proactive network support and resolution of issues. Maintain and update network documentation and diagrams to reflect environmental changes. Ensure that Standard Operating Procedures (SOPs) and network procedures are up-to-date and adhered to. Ensure compliance with organizational policies, security standards, and best practices. Track and manage requests, incidents, and deployments, ensuring timely resolution and proper escalation when necessary. Collaborate with stakeholders to recommend and implement the most efficient network solutions based on requirements. Ensure high availability and performance of the network infrastructure, minimizing downtime and network interruptions. Qualifications: Proven experience with Cisco , Juniper , Alcatel , Palo Alto , Check Point , and Fortinet network devices. Strong understanding and hands-on experience with Layer 2 and Layer 3 switches , Core Firewalls , and Network Access Control (NAC) systems. Familiarity with Structured Cabling (UTP/Fiber) and wireless technologies such as Cisco and Aruba Wireless Controllers . Extensive experience with F5 Load Balancers , traffic optimization, and high-availability solutions. Strong troubleshooting skills and experience analyzing network traffic patterns, statistics, and system logs. Ability to work in a fast-paced, collaborative environment and manage network-related incidents and escalations effectively. Experience in configuring and securing network infrastructure, including firewalls , IDS/IPS , and NAC systems . Excellent communication skills, with the ability to liaise effectively with internal teams, vendors, and stakeholders.

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support Engineers Exp- Fresher Shift- 24/7,,WFO Location -Hyderabad Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills : Degree Certificate (Any, but should have good written and verbal communication skills) 0-1 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Required Skills & Qualifications: Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Interested candidates can walkin from 9 AM- 1 PM to mentioned venue and can also share the updated resume to krithiga.meenakshisundaram@movate.com to get interview call letters regards, Krithiga-TA team

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient call anusha@7815982900 call harshitha@7848820045 call suman@7848820049 call kashish@7816842400 call hr pooja@9886112704 hr mayur@9343402211

Grow with us At Ericsson, you can be a game changer! Because working here isnt just a deal. Its a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of societys most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world. Job Summary This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We are looking for individuals who have the following skillset: Responsibility: Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools. Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process. Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system. L1 troubleshooting and provide support, resolve problems for the end user’s satisfaction as per SOP. Track tickets till resolution. Monitor the progress of escalated tickets. Engaging Incident Management to initiate Service restoration Team call (P1&P2 only) Work with the Internal support teams to ensure that the users’ issues are fixed in a timely manner. Co-ordinate with team members, L2 ops in identifying new solutions for existing and unresolved issues. Flexible to Work in Rotational shifts, 24/7 support. IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support. Experience on Licenses/Certificates Monitoring & Renewal Experience of system admin, Data backup, restore & retention Assist with password resets, software installations, and basic system configuration. Perform routine system and network monitoring using tools. Basic knowledge of operating systems. Understanding of networking basics. Additional Requirements Enthusiasm for providing outstanding customer service. Strong decision making and problem-solving skills. Ability to work calmly under pressure. Ability to work independently and within a team environment. Highly organized, detail oriented and self-motivating. Creativity and Problem Solving, out of the box thinking. Able to work with many tasks simultaneously and keep track of it. Excellent knowledge of Microsoft Office, ITSM ticketing tool. Key Qualifications: Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent Minimum years of relevant experience: 2 Years + Location – Noida, India

Hi, Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution. Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers. Basic networking knowledge. Contact : Veera-9071318133

Position Overview: We are seeking a detail-oriented and technically proficient IT Operations Manager to oversee critical IT functions, with a strong focus on End-User Services (EUS) , VIP/Executive Support , and Data Center Operations . This individual will be responsible for managing support teams, ensuring high service quality, and acting as a Subject Matter Expert (SME) for IT operational processes. The ideal candidate will be ITIL-certified and have a demonstrated ability to manage teams, schedules, resources, and executive-level support with a customer-first mindset. Key Responsibilities: IT Operations & Service Delivery: Manage and lead daily IT operations across end-user support, VIP support, and data center activities. Oversee shift schedules, team rotations, and leave management to ensure optimal coverage and service continuity. Serve as the primary point of contact for escalations and ensure resolution within defined SLAs. Implement and enforce IT policies, standards, and procedures aligned with ITIL best practices. End-User Services (EUS): Oversee support for desktops, laptops, mobile devices, peripherals, and commonly used enterprise applications. Ensure prompt and efficient resolution of tickets and incidents via ITSM tools (e.g., ServiceNow, Freshservice). VIP/Executive Support: Supervise VIP support engineers and ensure they deliver premium, white-glove support to executives and board members. Set performance expectations and conduct regular reviews to uphold service excellence for high-profile users. Monitor VIP support KPIs and proactively address potential service gaps. Team & Resource Management: Interview and select candidates for technical support roles, including VIP support engineers. Coach and mentor team members, conduct performance evaluations, and identify training needs. Manage team rosters, shifts, and leave calendars to maintain uninterrupted support services. Data Center Oversight: Supervise physical and virtual infrastructure in on-prem or co-located data centers. Coordinate with infrastructure teams and vendors for upgrades, maintenance, and capacity planning. Ensure high availability, redundancy, and compliance with business continuity and disaster recovery plans. Subject Matter Expertise (SME): Act as SME for IT operations, EUS, and VIP supportproviding strategic guidance, technical leadership, and root cause analysis. Collaborate with cross-functional teams on IT projects, upgrades, and service improvement initiatives. Drive continuous improvement and ensure alignment with enterprise IT strategy. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 10 years of experience in IT operations, with at least 5 years in a managerial role. ITIL Foundation certification (mandatory); ITIL Intermediate or Expert preferred. Strong knowledge of ITSM practices, VIP support environments, and data center management. Experience in managing teams, conducting interviews, scheduling shifts, and handling team administration. Excellent interpersonal and communication skills, with a high degree of professionalism and discretion.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations • Provide expert support for service desk operations ensuring timely and effective resolution of user issues • Utilize Service Now platform to track manage and report incidents and service requests • Implement and maintain Windows-based systems to ensure optimal performance and security • Oversee networking infrastructure to ensure reliable connectivity and data flow • Deliver remote desktop support to users ensuring seamless access to necessary resources • Collaborate with teams to enhance service delivery and optimize IT processes • Analyze incident trends to identify areas for improvement and implement proactive measures • Develop and maintain documentation for IT processes and procedures • Ensure compliance with industry standards and best practices in cards and payments domain • Provide training and guidance to users on IT systems and tools • Monitor system performance and implement necessary upgrades and patches • Support hybrid work model by ensuring secure and efficient remote access solutions. Qualifications • • Possess strong expertise in incident management and service desk operations • Demonstrate proficiency in Service Now platform for managing IT services • Have solid experience with Windows systems and networking infrastructure • Exhibit capability in remote desktop support and troubleshooting • Show understanding of cards and payments domain and its IT requirements • Display ability to work effectively in a hybrid work environment • Bring excellent communication skills for user support and team collaboration.

Be First point of contact for all IT related issues (Incidents & Service Requests) Follow ITIL Based incident and service request management processes Analyse and categorize Excellent communication skills Open to work in rotation shifts Open for night shifts 5 Days WFO Open to work in ODC setup

The SAP Infra Operations, Projects and Governance Lead is responsible for delivering SAP BASIS solutions across various regions (AMESA, APAC, NA, Europe, LATAM) and collaborating with other IT departments to ensure high-quality technical solutions. This role involves managing complex technical deliveries, adhering to global standards, and closely integrating with the global delivery team. The Lead will also engage with IT vendors to achieve desired outcomes by recruiting skilled professionals, proper planning, and execution. Key Responsibilities: - Leading in Sysadmin/SAP BASIS areas to fulfill project requirements - Collaborating with IT teams during project initiation for solution design, resource planning, and cost estimates - Supporting SAP landscape and system architecture design aligned with PIRT/PGT standards - Installing, configuring, and upgrading SAP systems as per project needs - Conducting performance testing, analysis, and addressing related issues - Identifying and resolving technical issues through troubleshooting and root cause analysis - Planning and facilitating Technical cut-over, Go-Live, and Hypercare support - Collaborating with global teams to align on technical decisions and standards - Ensuring QA and compliance with technical designs and builds - Documenting landscape, system architecture, administration procedures, and system management standards - Adhering to release and change management processes while performing technical activities - Providing effective hand-over to Operations by ensuring quality knowledge transfer and clear Hypercare exit criteria - Supporting incident management to minimize critical incidents during Hypercare - Staying updated on technology trends through training, conferences, and self-study - Participating in annual performance processes, including setting objectives and performance evaluation - Delivering outstanding customer service to both direct and indirect customers Qualifications: - Bachelor's degree in Computer Science - Minimum 10 years of hands-on SAP BASIS/System Administration experience - 6+ years of experience working with teams across multiple geographies Mandatory Technical Skills: - SAP BASIS / System Administration of SAP S/4 HANA, SAP ECC 6.0, SAP BI, SAP PI/PO, SAP Portal, SAP BOBJ, SAP Solution manager systems - Experience in HANA, Mobility/Fiori, SAP Cloud-based solutions - SAP on Oracle & HANA Databases on Unix/Linux & Windows operating systems platform - Sizing, landscape design, strategy design, and execution of SAP systems Installations, Migrations, and Upgrades - System refreshes, Backup & Restore, High Availability, and Disaster Recovery setup - Administration of SAP Middleware components and Integration - SAP ABAP & JAVA Stack administration - Experience with SAP Solution Manager capabilities including Service Desk, CHARM, EWA, RCA etc. - Knowledge of Infrastructure, Datacenter operations, and Network - Proficiency in ITIL tools & processes, MS Office products, Project implementation methodology, and Production support Mandatory Non-Technical Skills: - Independent planning and management of deliverables - Excellent analytical and problem-solving skills - Collaboration with teams across multiple geographies - Effective communication with all levels of the organization - Flexibility to work varying hours based on business requirements - Strong customer service skills for direct and indirect customers - Experience in the IT or CPG industry is preferred,

As a support representative for Microsoft products, your primary responsibility will be to interact with customers in order to troubleshoot and resolve technical issues efficiently. You will be required to engage with customers via phone, chat, or email, actively listening to their concerns, asking relevant questions, and empathizing with their situations. It is essential to communicate technical concepts clearly to non-technical users and guide them on utilizing self-help resources effectively. Developing expertise in the Microsoft ecosystem, including Windows, Office, Microsoft 365, and Surface devices, is crucial for this role. Staying informed about product updates, patches, and known issues will be necessary to provide accurate and up-to-date support. When faced with complex issues, you should escalate them to higher tiers and provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Striving for first contact resolution and maintaining a positive and professional demeanor during all interactions with customers are key components of ensuring customer satisfaction. Collecting feedback and identifying areas for improvement will be essential for enhancing customer experience. Collaboration with cross-functional teams and sharing knowledge to contribute to internal knowledge bases are vital aspects of the role. Adherence to Microsoft's support policies and guidelines, as well as meeting performance metrics related to response time, resolution time, and customer satisfaction, is imperative. Your preferred skills in customer service, service desk support, voice, chat, and email communication will be beneficial in excelling in this role.,

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Hiring for Service desk Location: Ghansoli & Andheri Experience: 2 to 8yrs Experience CTC 6.5LPA Shifts: US Shifts Weekends: 2 Rotational week off Education: HSC /Graduate Key Responsibilities: Provide first-level technical support for desktops, laptops, and peripheral devices. Troubleshoot and resolve issues related to Active Directory (AD), Exchange, and Office 365 (O365). Assist with user account management, password resets, and access control in Active Directory. Provide support for Microsoft Exchange (mailbox issues, shared mailboxes, distribution lists). Troubleshoot O365 applications (Teams, Outlook, OneDrive, SharePoint, etc.). Diagnose and resolve hardware and software issues for Windows/Mac devices. Support Intune, LANDesk, SCCM, and ensure compliance with antivirus policies. Follow ITIL best practices for incident, request, problem, and change management. Document troubleshooting steps, resolutions, and maintain an updated knowledge base. Communicate effectively with US-based employees and provide excellent Notice Period: Immediate Contact- Aishwarya 9004181966 / mail on thinkpodh@gmail.com

Required Skills & Experience: Should have 3-9 years of experience Service Desk experience with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controller). Must know 'Service-Now' and familiar with ITIL process. Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices. Preferred Candidate: - Candidates who has worked in BPO environment are Preferred - Immediate Joiners - Experience working with Internal Clients (Preferably US). Note: Request you to bring your updated CV along with passport size photo.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their understanding of service desk operations.- Monitor and evaluate service desk performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Management, Service Desk Voice Support.- Strong analytical skills to assess service desk performance and implement improvements.- Excellent verbal and written communication skills to effectively interact with clients and team members.- Ability to troubleshoot and resolve technical issues in a timely manner.- Familiarity with ticketing systems and service desk software. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.Roles & Responsibilities:Training Delivery:Conduct onboarding, refresher, and upskilling sessions for new hires and existing service desk staff.Curriculum Development:Design and update training modules covering ITIL processes, service desk tools, technical troubleshooting, security practices, and soft skills (communication, problem-solving, customer handling).Knowledge Management:Collaborate with SMEs to ensure training content aligns with current processes, technologies, and organizational policies.Performance Support:Identify skill gaps through monitoring, feedback, and QA reports; provide targeted coaching and mentoring.Quality & Compliance:Ensure adherence to SLAs, incident management best practices, and information security policies.Continuous Improvement:Gather feedback from trainees and stakeholders to refine training content and methodologies.Reporting:Maintain training records, track progress, and provide regular updates on training outcomes and effectiveness.Professional & Technical Skills: Proficiency in Service Desk Management as a trainerSolid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:Experience:3-4 years in IT Service Desk or Technical Support.Location:Position is based at our Bengaluru office. Educational Qualification:Minimum 15 years of full-time education is mandatory. Qualification 15 years full time education