1421 Service Desk Jobs - Page 5

Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports.

Kotak Mahindra Bank Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. Stamp Duty as per Legal Stamp Duty Grid is adhered too. Limits & Collateral Maintenance. CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. Insertions (documents received post disbursement). Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as pre-approved. Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). Handover of PDC / SPDCs to the Vendor on a weekly basis & receive acknowledgement. Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Kotak Mahindra Bank Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. Stamp Duty as per Legal Stamp Duty Grid is adhered too. Limits & Collateral Maintenance. CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. Insertions (documents received post disbursement). Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as pre-approved. Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). Handover of PDC / SPDCs to the Vendor on a weekly basis & receive acknowledgement. Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Kotak Mahindra Bank Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. Stamp Duty as per Legal Stamp Duty Grid is adhered too. Limits & Collateral Maintenance. CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. Insertions (documents received post disbursement). Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as pre-approved. Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). Handover of PDC / SPDCs to the Vendor on a weekly basis & receive acknowledgement. Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Warm Greetings from Rivera Manpower Services! Were Hiring – Technical Support Executive (US Shift) Location: Bangalore Shift: US Rotational Shifts (Night) Availability: Immediate Joiners Only Experience: Minimum 1 year in Technical Support (Voice Process) Eligibility Criteria: Minimum 1 year of experience in technical support Excellent communication and problem-solving skills Strong understanding of Microsoft products and troubleshooting techniques Willingness to work in night shifts (US hours) Graduate or Undergraduate with relevant experience Roles & Responsibilities: Handle inbound calls and assist customers with technical issues Troubleshoot Microsoft products (Windows OS, Outlook, Office Suite, etc.) Provide resolutions to technical queries related to hardware/software Maintain high levels of customer satisfaction (CSAT) Ensure timely and accurate logging of issues Call and Book Your Interview Slot Today: 7829336034 / 7829336202 /9986267393 / 9380300644 Don’t miss this opportunity to work with a leading tech support team and grow your career!

Job Description: White Horse Manpower is hiring L1 Desktop Support Engineers with hands-on experience in Windows environment support for top MNC clients. If you're passionate about troubleshooting and customer service, walk in and start your IT career with leading organizations. Key Responsibilities: Provide first-level technical support for desktops, laptops, and peripheral devices Troubleshoot issues related to Windows OS, MS Office, email, and network connectivity Log, track, and resolve tickets via ITSM tools (e.g., ServiceNow, Remedy, Freshdesk) Perform basic hardware diagnostics and software installations Escalate unresolved issues to L2/L3 teams following standard procedures Maintain asset records and update documentation regularly Required Skills: Good knowledge of Windows 10/11 OS and basic networking Familiarity with Active Directory , user account management , and printer setups Experience in using remote support tools (TeamViewer, AnyDesk, etc.) Strong communication and customer interaction skills Ability to troubleshoot Outlook, Wi-Fi, VPN, and basic LAN issues Educational Qualification: Diploma / B.Sc / BCA / B.Tech / Any IT-related degree Certifications like MCP / MCSA / ITIL Foundation are a plus Perks: Get placed with top Fortune 500 companies Free placement No registration or consulting fee Great opportunity for career starters and tech enthusiasts Walk-In Details: White Horse Manpower #12, Office 156, 3rd Floor, Jumma Masjid Golden Complex Jumma Masjid Road, Bangalore 560051 Walk-In Timing: Monday to Saturday, 9:00 AM 6:00 PM Contact Nisha / Team at: 8550878550, 8884572014 / 15, 9620333533 / 433, 9844020938, 8494849452, 9620330300, 9036525353, 9036324343

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleAbility to work well in a teamCollaboration and interpersonal skillsAgility for quick learningWritten and verbal communicationMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title: Service Support Executive Company: Zaco Computers Private Limited Web: www.zacocomputer.com Contact : 9321709162 ( Call / Whatsapp) Location: Goregaon, Mumbai About: Zaco Computer Pvt Ltd is established in 2000, we provide the best IT hardware, server hard drives, server motherboards, IT server maintenance, new and refurbished servers along with IT Solutions for the corporate world. We simplify all complexities and offer our customers the best software and hardware solutions to support them with their problems related to information technology. Our goal is to offer our customers the right solution at the right price without compromising on quality. Responsibilities and Duties JD for Service Support Engineer To manage and own the incoming ticket queries until resolution. To coordinate with the clients and the field engineers. To provide technical support to clients, if required. To organize and schedule service calls across locations in India including remote locations. To schedule service calls in coordination with the client and align appropriate field engineers for such service calls. To ensure that the engineers report on-site on time with proper tools and required inventories for scheduled service calls, and finish the given task on time. To plan and maintain the inventory/spares of AMC customers. To conduct quality checks of inward inventory and accordingly make the report. To work efficiently as a team member. To prepare, maintain and update the data related to service calls and data of the engineers. Experience for Installation/Support of Servers, Storages & Networking (DELL. HP. IBM, SUN etc) will be more preferable. Required Experience, Skills and Qualifications Bachelors degree in any field. Experience to work on Excel. Require knowledge in computer hardware parts. Fluent in English Communication.

Req ID: 328174 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ITIL Operations Analysis Senior Specialist to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents and engage additional support groups. Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers. Assists with assembling the tech resources necessary to achieve the resolution of Major Incidents. Responsible for major incident bridge call facilitation that includes identifying a technical lead and holding technical resolver teams accountable for status updates of service restoration activities. Develops and delivers executive major incident management communications to clients and NTT leadership (based on required content and frequency as determined by account). Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers. Provides incident documentation to appropriate service management teams. Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers. Collaborates with service management and account team resources to ensure consistency of delivery, adherence to standard practices, and continuous improvement. Provides point of contact for MIM process related questions or issues and facilitates MIM process related meetings.- ITIL Foundation Certification- Excellent Communication Skills- Previous Incident Management experience- Critical/Major Incident Management experience is considered a plus.

Join our Team About this opportunity You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)! We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Manage all incidents raised through the ticketing tool or on customer request. Work with ISP s and third party vendors to identify issues with client infrastructure equipment. Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible. You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience: 3-6 years.

Hiring for Service Desk Engineer for our MNC Client at Gurugram / Bangalore Exp - 6 months to 2 Yrs Budget - 2.6 LPA - 3 LPA Notice - Immediate 6 Days Working No CAB Facility Regular Shift JD - EXCELLENT COMMUNICATION IN ENGLISH IS MUST . What is VPN. How is VPN connecting? What are common issues you face for Ticket Raising? Which tool is used for Ticketing ? How to install Window 11? How will you resolve if the Wi-fi is connected but the internet is not working ? How to resolve Printer Troubleshooting ? Wi- Fi Troubleshooting? Interested can share cv at shivani.c@artechinfo.in or can call me back at 9193549698 . Thanks & Regards, Shivani Chaturvedi +91-9193549698 shivani.c@artechinfo.in

About this opportunity You will also be responsible for receiving trouble reports from the Operators Customer Care Center (or from the Operators customer directly in some very specific cases), resolving them to the customers satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operators customers)! We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes. We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness, we enjoy and feel passionate about what we do and value each other s technical competence deeply. What you will do Manage all incidents raised through the ticketing tool or on customer request. Work with ISP s and third party vendors to identify issues with client infrastructure equipment. Help onsite engineers to check and resolve issues with the equipment, take cautious decision to ensure that the down time is as short as possible. You will bring Experience in troubleshooting, alarm monitoring, Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom) Experience: 3-6 years.

Role - Operations Manager Skills - Technical Support | Service Desk | IT Helpdesk | Windows Support Only Women candidates are preferred Exp - Min 8 Years Notice Period 30 Days or Serving Notice Loc - Pune 9116324602 | teena.ghrs@gmail.com

END USER COMPUTING Interfaces with users, internal departments, and vendors to identify their needs and establish software, and network requirements. Performs Product and Technical Support functions and provides routine support Provides remote technical support, configuring and desktop PCs, laptops, peripherals, mobile devices, and software; software, connectivity, and other technical problems including documenting steps taken and status in service management tracking systems, following up with end users to ensure the issue has been resolved. Own, refine, and implement build processes for desktops, laptops, and mobile devices. Significant experience of IT Service Operations, and how an IT installation works across a large and complex organisation Liaise with third-party vendors for hardware and application support, troubleshooting collaboratively. Daily user support for all End User Computing including maintenance and support. Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Graduation

Hiring Service desk International Non voice Any Degree taken salary : 4 to 5lpa Experinece : 1 to 4 years Location : Hyd Skills -O365, Microsoft Communication skills Contact : HR Thanu 7975651895

Skill required: Email - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Accenture Code of Business EthicsAbility to work well in a teamAbility to establish strong client relationshipAbility to handle disputesCommitment to qualityCustomer Care Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: French - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Customer Operations - Voice - Help desk role - ticket resolution/Chat supportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat." What are we looking for "Ability to meet deadlines Ability to perform under pressureProblem-solving skills Detail orientationAbility to establish strong client relationshipFluency in French (Written) is a must." Roles and Responsibilities: "In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Email - Service Desk Non-Voice Support Designation: IT Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat." What are we looking for "Accenture Code of Business EthicsAbility to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleCustomer Service" Certifications: English - Fluent Roles and Responsibilities: "In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Role: Service Desk Exp: 1 - 3 yrs Graduation mandatory Excellent communication skills. Min 1yrs exp required in technical voice. Work from office. Two way cab. UK shifts. CTC : 5lpa max. Interested can Whatsapp resumes to Ayesha @7989178395 Required Candidate profile Candidate must have international voice experience. Must be available for a walk in interview. NOTE : SEMI VOICE EXPERIENCE, CHAT EXPERIENCE ARE NOT ELIGIBLE

Job Title: Computer Hardware and Network Support Technician (Entry-Level) Location: [Baddi , Some Time Noida HO] Job Type: Full-Time Department: IT / Technical Support Reports to: IT Manager Job Summary: We are seeking an enthusiastic and detail-oriented individual with a basic understanding of computer hardware and networking fundamentals. The ideal candidate will assist in maintaining computer systems, supporting users with hardware and basic network issues, and helping ensure smooth IT operations. Key Responsibilities: Assemble, install, and configure desktop computers, laptops, and peripheral devices (printers, scanners, etc.). Troubleshoot basic hardware issues such as RAM, hard drive, display, or power supply problems. Support network connectivity issues (LAN/Wi-Fi), including cable checks, basic switch/router configuration. Perform regular system maintenance and updates. Install and configure operating systems and basic application software. Assist with setting up new user accounts and workstations. Maintain an inventory of hardware components and accessories. Provide first-level support for IT helpdesk tickets. Document technical issues and solutions for future reference. Data Backup in weekly basis Required Skills and Qualifications: Basic knowledge of computer hardware components and their functions. Understanding of networking concepts such as IP addressing, LAN, WAN, routers, and switches. Familiarity with Windows and basic Linux operating systems. Strong problem-solving and troubleshooting abilities. Good communication skills and ability to work with non-technical users. Ability to lift and move computer equipment. Preferred Qualifications (Optional): Certification in A+, N+, or similar entry-level IT certifications. Prior internship or hands-on experience in IT support. Knowledge of basic network security practices. Education: Diploma or Bachelor's degree in Computer Science, IT, Electronics, or a related field. ITI or Polytechnic background acceptable for technician-level positions. Technical Degree or Diploma , B.Tech Working Conditions: Office-based work with occasional travel to client or branch offices. May require work outside regular hours during critical issues or deployments.

Respond to stakeholder inquiries through email, phone, and ticketing systems. Identify, troubleshoot, and resolve issues related to our programs and services. Collaborate with internal teams to ensure timely solutions for stakeholders. Escalate complex issues to the appropriate team or department when needed. Document and maintain records of stakeholder interactions and resolutions. Follow standard helpdesk procedures and ensure compliance with policies. Handling Ticketing tool experience is must Immediate joiners & Female only preferred, Interested candidates share profiles to naveenkumar.t@inspirisys.com / Whatsapp to 9600894014

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Provide hardware / software / network problem diagnosis / resolution via telephone for customer s end users. Resolve or Route incidents and requests to appropriate teams Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. Administer and provide User Access and Exit controls. Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) Willing to work in different shifts and national holidays as required by Operations. Roles and Responsibilities: Experience in Helpdesk Support/IT Support Experience in handling ticketing tools like ServiceNow, Jira, Required Skills: Basic knowledge in IT Basic knowledge in Windows Operating systems,Clients: Windows8, Windows7, Windows 10, Servers: Windows 2008, Windows 2003, Windows 2000, Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance Basic Knowledge of Lync and OCS Basic Knowledge in MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, Internet browsers (e.g. Explorer, Chrome, Firefox), Anti-virus and firewall software, PC Hardware knowledge, Desktop,Laptop, Peripheral devices (printers, scanners), Mobile devices and OS (iOS/Android/Windows)

Job Summary: The Service Desk Analyst is the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt support, troubleshooting issues, and ensuring incidents and service requests are resolved efficiently to minimize disruption to business operations. Key Responsibilities: Provide first-level technical support to users via phone, email, or ticketing system Log, track, and manage incidents and service requests using ITSM tools Troubleshoot hardware, software, network, and application issues Escalate unresolved problems to the appropriate support teams Follow standard operating procedures for incident resolution and service request fulfillment Install, configure, and support desktop applications and operating systems Assist with user account management, password resets, and access control Maintain detailed documentation of problems and resolutions Monitor ticket queues and ensure SLAs are met Deliver excellent customer service and maintain professionalism in all interactions Required Skills and Qualifications: Bachelor's degree or diploma in Information Technology or related field 13 years of experience in a technical support or service desk role Familiarity with Windows and Mac operating systems Knowledge of Microsoft Office Suite, email systems, and basic networking concepts Experience using ITSM tools like ServiceNow, BMC Remedy, or Freshservice Strong communication, troubleshooting, and interpersonal skills Preferred Qualifications: ITIL Foundation certification Experience with remote support tools and Active Directory Familiarity with incident, problem, and change management processes Exposure to mobile device management and VPN configuration Understanding of enterprise security and access policies