Greetings from Personal Network!
Top MNC Hiring International Technical Support (US Shift)
Location:
Launch your career with a leading global brand!
Key Responsibilities:
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Manage inbound and outbound calls with international customers (US market)
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Identify, analyze, and resolve technical issues related to products, software, or services
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Provide clear, step-by-step technical assistance and effective solutions
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Ensure professional, patient, and customer-focused communication at all times
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Accurately record issue details, troubleshooting steps, and resolutions in the system
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Achieve performance targets related to call quality, resolution time, and customer satisfaction
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Work closely with internal technical teams for timely issue escalation and resolution
Job Requirements:
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Experience: 0.6 to 4 years in International Technical Support / BPO / Customer Service
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Excellent spoken English and strong communication skills (mandatory)
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Willingness to work night shifts (US timings)
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Good analytical thinking and problem-solving abilities
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Basic technical knowledge with hands-on troubleshooting skills
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Proficiency in typing and working with computer systems, applications, and tools
Contact us:
Best wishes from Personal Network!
