683 Laptop Support Jobs

Designation: Laptop Technician Experience: 1-10 years Interview Location: Mumbai Job Location: Mumbai , Sharjah(UAE) Key Responsibilities: Diagnose and repair hardware and software issues on laptops of various brands (HP, Dell, Lenovo, Asus, Acer, Apple, etc.) Replace faulty components such as screens, keyboards, motherboards, hard drives, RAM, batteries, etc. Perform system upgrades, BIOS updates, and OS installations (Windows, macOS, Linux) Troubleshoot power issues, overheating, and performance problems Maintain proper documentation of repairs and inventory Provide technical support to customers and colleagues as needed Ensure timely completion of repair jobs with high-quality standards Maintain a clean and organized workstation Stay up to date with the latest technologies and repair techniques *Candidate must be Indian Passport holder* Interested candidates can share their updated CV to anirban.p@ipsgroup.co.in or whatsapp 9831097897.

Warm Greetings from SP Staffing!! Role: Desktop Support Engineer Experience Required :2 to 5 yrs Work Location :Pune/Bangalore Required Skills, Build and configure Windows 10/11 Desktops/Laptops Setup desktop/laptop in the domain and configure user profile Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client etc) BaU Application support for the above software and hardware Understanding of AD, DHCP, DNS concepts User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs Verification of groups, including their creation and deletion, in collaboration with group owners The team will handle user Active Directory account unlocking, password resets, and coordination with the central Active Directory and Central Local Network teams. Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liase with ITSS network team for Wan issues VC room equipment setup and coordination Asset Management Supervision of LAN switches and collaboration with the Network Engineer. Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Greetings from PERSONAL NETWORK !!!! Technical Support Voice / Customer Service Technical Support Customer Support Voice 6 Months to 5 years 2 Lpa to 4 Lpa Day Shift Bangalore #csr # Domestic voice process #urgenthiring #job #mnc #mncjobs #mnchiring #immediatejoiners #freshers #fresherhiring For more details reach out the following HR @ PERSONAL NETWORK for Details about Event or Appointment Tina : 7619218164 / 7829122825 / 8884350424 ( Call or Whatsapp ) For Details Send your updated resume to : hr12.tpn@gmail.com BEST WISHES - PERSONAL NETWORK TEAM !!!

Role & responsibilities Provide first-level technical support to office employees (hardware, software, and network issues). Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment. Support IT team in managing LAN/WAN, internet connectivity, and system security. Help in troubleshooting email, MS Office, and other software applications. Assist with system updates, backups, and antivirus management. Document IT support activities, troubleshooting steps, and resolutions. Coordinate with vendors/service providers for IT-related requirements. Learn and support IT projects, such as ERP, cloud systems, or data management, as assigned. Preferred candidate profile Recently completed B.Sc. (Computer Science/IT), BCA, B.Tech (IT/CS), M.Sc. (Computer Science/IT), or MCA . Basic knowledge of Windows/Linux OS, networking, and troubleshooting . Familiarity with MS Office, email configuration, and antivirus tools . Strong problem-solving skills with a willingness to learn new technologies. Good communication skills and ability to work in a team environment. Candidates available for full-time internship (6 months) will be given preference. Share resume to hrd@stedmanpharma.com

Job Summary : We are seeking a motivated IT Support Engineer with 0 to 1 year of experience to provide in-house IT support for our real estate company. You will assist employees with technical issues, troubleshoot hardware problems, and manage IT assets to ensure smooth day-to-day operations. Key Responsibilities: Provide first-level technical support to employees for hardware and software issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems. Assist with installation, setup, and maintenance of IT equipment. Manage IT asset inventory, including tracking, deployment, and lifecycle management of devices. Support real estate software applications such as CRM and property management systems. Maintain documentation of IT assets and support tickets. Assist with user account management and basic software troubleshooting. Collaborate with senior IT staff for escalation and project support. Provide basic IT training and support to end-users as needed. Required Qualifications: Bachelors degree in IT, Computer Science, or related field preferred. Minimum 6 months experience in IT support, helpdesk, or related role. Basic knowledge of Windows and macOS operating systems. Hands-on experience or interest in troubleshooting hardware issues. Good organizational skills and attention to detail for asset management. Strong communication and customer service skills. Willingness to learn and adapt quickly. Location : Coimbatore Regards Jayasurya V 9962813006 Jayasurya@gsquarehousing.com

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Arushi 7222909328 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Bala -: 9148813839 VidyaShree : 9986218944

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share resume to naveenkumar.t@inspirisys.com / Whats app to 9600894014

Desktop Engineer

We are hiring for CMI Level 5 Company for Desktop support for Hyderabad . Job Role •Troubleshooting & fixing desktop / laptop OS, e-mail client• Creating OS images to reduce the OS deployment time Work with Local & Global Teams Required Candidate profile Exp - Fresher Location - Turbhe , Ghansoli, BKC Tower, Fort/CST, Chandivali, Thane samiksha@peshr.com 7498446998

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree(2017 to 2024 ) Gender: Male /Female Salary: 2.5Lpa to 3Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 8124 404 404 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Switches and Routers Basic server Knowledge Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration Configure desktop and laptop 2015 to 2025 batch can apply

Responsibilities: Installing, configuring, and maintaining computer hardware, software, and networks. Monitoring system performance Assisting with network administration tasks, managing routers, switches, and firewalls. Annual bonus

Warm Greetings from SP Staffing!! Role: Desktop Support Engineer Experience Required :2 to 5 yrs Work Location :Pune/Bangalore Required Skills, Build and configure Windows 10/11 Desktops/Laptops Setup desktop/laptop in the domain and configure user profile Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client etc) BaU Application support for the above software and hardware Understanding of AD, DHCP, DNS concepts User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs Verification of groups, including their creation and deletion, in collaboration with group owners The team will handle user Active Directory account unlocking, password resets, and coordination with the central Active Directory and Central Local Network teams. Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liase with ITSS network team for Wan issues VC room equipment setup and coordination Asset Management Supervision of LAN switches and collaboration with the Network Engineer. Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Pearce Services Global Pvt Ltd is a forward-thinking organization committed to providing innovative solutions and exceptional support to employees and customers worldwide. As an Associate IT Admin , you will play a crucial role in ensuring business continuity by managing IT infrastructure, implementing security best practices, and enabling seamless technology operations across the organization. Key Responsibilities Technical Support Provide first-level support for employees on hardware, software, and basic networking issues. Troubleshoot and resolve common desktop, laptop, and printer problems. Support users with password resets, email access, and MS Office/O365 tools. System & Network Assistance Assist in installing and configuring operating systems and applications. Support setup of user accounts, access permissions, and hardware. Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting). IT Asset & Documentation Management Maintain IT asset inventory (laptops, peripherals, licenses). Log and track issues using the IT help desk/ticketing system. Document troubleshooting steps and solutions for knowledge sharing. Learning & Collaboration Work closely with senior IT staff on projects and system upgrades. Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools. Participate in IT training programs to build technical and professional skills. Required Qualifications & Skills Education: Diploma/Graduate in IT, Computer Science, or related field (or equivalent training). Experience: 02 years in IT support, help desk, or internship experience. Basic understanding of Windows operating systems and MS Office applications. Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi). Strong troubleshooting and problem-solving mindset. Good communication and interpersonal skills. Willingness to learn and adapt in a fast-paced IT environment. Preferred (Nice to Have) Knowledge of Microsoft O365, Azure AD, or any MDM solution. Exposure to help desk ticketing tools (JIRA, ServiceNow, Freshservice, etc.). Awareness of cybersecurity best practices. Interest in certifications (CompTIA A+, Microsoft Fundamentals, CCNA, etc.). What We Offer Hybrid work model with flexible shifts. Mentorship and on-the-job training from senior IT staff. Certification sponsorship and professional development opportunities. Health insurance and employee wellness benefits. A supportive and collaborative workplace to kickstart your IT career.

Overview: The deployed engineer will provide dedicated, onsite support exclusively for client Infrastructure (HyWorks, HySecure, HyID, etc.) to ensure a seamless user experience and optimal system performance. Key Responsibilities: Handle support tickets and end-user queries related to client applications only Monitor daily health and uptime of client environment (gateways, session hosts, license servers, etc.) Assist in managing HyWorks images, templates, session policies Coordinate with backend Client teams for escalations and advanced troubleshooting Maintain documentation (incident logs, SOPs, health reports) relevant to Client operations Participate in governance meetings related to Client project execution Engagement Terms: Working Hours : 9:00 AM 6:00 PM IST, Monday to Friday (Alternate Saturdays working)

Greetings from The Job Factory !! Hiring for Technical Support Executive - International voice Process **Only immediate joiners with Graduates and Undergraduates can apply** **Only candidates who have excellent communication can apply** For More Details Call : HR smitha @ 9880964847 (Call or Whatsapp) Email id : smitha@thejobfactory.co.in Role: Customer Support Executive Process: Voice process Mode of Work: Work from Office Location: Bangalore Working Days: 5 days Shift: Rotational Shift Qualification: Graduates (Fresher) & Grads and Undergrads (Exp) Salary: Upto 6 LPA per annum Responsibility: Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction. Create focused communications to reinforce existing processes or introduce new ones. Help manage the tools used for agent communications. Good verbal and written communication Regards, SMITHA HR TEAM

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call Aditi@7795311459 call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043 call Aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

Responsible for providing technical support to internal users, troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations of technology within the organization. Health insurance Food allowance Provident fund

Ready for Field work with 24x7 support as and when required Good knowledge of desktop / laptop hardware Good hands-on experience of laptop repairs Working experience of different versions of Windows operating system Knowledge of other popular applications like MS-Office, Email suites. Salary Range/ Variable Rs. 25000 CTC Per Month Qualification/s Engineering Diploma / Science , other Graduate Bike is mandatory WhatsApp on 9765778210

Ready for Field work with 24x7 support as and when required Good knowledge of desktop / laptop hardware Good hands-on experience of laptop repairs Working experience of different versions of Windows operating system Knowledge of other popular applications like MS-Office, Email suites. Salary Range/ Variable Rs. 25000 CTC Per Month Qualification/s Engineering Diploma / Science , other Graduate Bike is mandatory WhatsApp on 9765778210

Hiring Technical Support Engineers Join a Leading IT Giant! Are you passionate about technology and problem-solving ? Heres your chance to work with a global IT leader in Technical Support. Eligibility: Freshers or experienced candidates can apply Excellent communication skills (written & verbal) Strong technical knowledge ( Microsoft products preferred ) Willing to work in US shifts Immediate joiners only CTC: Freshers: 4 LPA 4.6 LPA Experienced: 5 LPA 8 LPA (with prior Technical Support Voice experience) Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.) Perform in-depth technical issue analysis and provide real-time resolutions Guide customers through step-by-step solutions in a clear and professional manner Document issues and resolutions in the ticketing system Collaborate with internal teams for complex escalations Ensure customer satisfaction through effective technical and communication skills Maintain SLA adherence and handle multiple queries efficiently Call & Book Your Interview Slots: 78293 36034 | 7829336202 | 99862 67393