4753 Service Desk Jobs - Page 2

Required Skills: Should have minimum 1 year of experience in International voice process Should have Excellent communication Respond to and resolve IT support tickets via phone and chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Rotational Shift & Rotational week-off Only one way cab - Drop will be provided Candidates with experience in domestic or non-voice processes are not eligible to apply Only male candidates can apply** Immediate joiners preferred** If you are Interested, please share your updat...

Hiring for Analyst Trainee- IT support Graduation year: 2024 and 2025 Three-year full-time degree: BCA and Bsc CTC: 2.7LPA Rotational Shift Contact Sonam = 9990040561 Required Candidate profile Students who graduated in 2024 or 2025 with degree (BCA, BSc in Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or allied streams) are only eligible. Perks and benefits Cab allowances

Roles and Responsibility Manage and resolve customer complaints professionally and promptly. Provide excellent customer service through various communication channels. Collaborate with internal teams to resolve complex issues and enhance customer satisfaction. Analyze and report on customer feedback to identify areas for improvement. Develop and implement process improvements to increase efficiency and effectiveness. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of customer service principles and practices. Excellent communication and problem-solving skills. Ability to work in a fast-paced environment and manage multiple tasks simultan...

Dear Candidate, Greeting of the day!!! This is Bansal Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore or Hyderabad location. Position: IT Service Desk / Technical Support (International Voice) Location: Bangalore / Hyderabad Work Mode: Work from Office (No WFH) Shift: US / UK Shift (Night Shift Only) Working Days: 5 Days per Week Notice Period: Immediate to 15-20 Days Kindly Share your resume on Bansal.patel@aloissolutions.com , Ruknaaz.patel@aloissolutions.com if you are interested in this position. About the Role: Job Description Were looking for experienced Service Desk Analysts / L1...

Description Title: Provider Support Technician Reports To: Provider Success Manager Department: Product & Engineering Location: Cincinnati, OH Position Status: Hourly Non-Exempt About DMG: Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of Uninterrupted Peace of Mind. DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits. Job Summary: This role provides frontline reactive end user support in a service desk/custome...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take...

The Apex Group was established in Bermuda in 2003 and is now one of the world s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take...

Greetings from KVC CONSULTANTS LTD!! Job description: --- We Are Hiring For International Service Desk Role for Leading IT Company. (Immediate Joining) SALARY STRUCTURE :--- FRESHERS -- Salary Rs 2.77 LPA Rs 4.50 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose:----Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complain...

Dear Candidates, Sword is looking for IT Helpdesk/Service desk resource !! Remote !! Looking for TamilNadu candidates only !!! Exp : 5+yrs Package : Negotiable Role & responsibilities Key Responsibilities (but not limited to): Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution. Facilitate user password resets Coach users in the use of hardware, software, and file management. Channel and escalate technically complex problems to the appropriate resources Perform computer equipment repairs; manage network printers and wireless connectivity. Install software and computer peripherals Identify when off-site repairs are required and...

Job Role Provide Level 2 technical support for hardware, software, network, and application-related issues. Handle escalated tickets from L1 service desk and ensure timely resolution. Communicate effectively with end users via phone, email, and remote tools. Troubleshoot incidents, perform root cause analysis, and implement preventive measures. Escalate complex issues to L3 teams or relevant support groups as required. Document all incidents, resolutions, and updates in the ticketing system. Adhere to defined SLAs and maintain a high level of first-time resolution. Collaborate with global support teams and contribute to knowledge base creation. Follow ITIL processes for incident, problem, an...

Hiring for CMM5 Level Org!!Install, configure and upgrade desktops, laptops, printers and peripherals.Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates. Required Candidate profile Designation: Desktop Support Engineer Qualification: Graduate Location: Navi Mumbai-Ghansoli Experience:1+ Years Contact:snehap@peshr.com/7021769496

Role & responsibilities Help Desk (First Level Support) Role Summary: Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction. Key Responsibilities: Receive, log, and track calls/emails through the ticketing system. Perform call logging & recording and ensure accurate web logging of tickets . Conduct incident classification, initial investigation, and diagnosis . Provide initial troubleshooting and support based on defined knowledge base and SOPs. Escalate incidents to Tier 2 or relevant teams when required. Ensure proper incide...

Technical Support Voice Hiring PE/SPE Location : Chennai(Sholinganallur)/Hyderabad(Madhapur Raheja Mind Space) Shifts : Rotational Australian Shifts (1:30am /2:30am Login 10 hours shift(1hour break)) Weekly off : 2 Rotational offs Roles & Responsibilities This role requires the associate to troubleshoot the technical issues related to network & networking devices. Hence a candidate with better understanding on networking concepts is a Must. Candidate should have excellent communication to understand Australian customers , provide instructions and express themselves clearly. PE : Provision/Degree Certificate mandatory SPE : 1 Year international Technical support experience is mandatory Job de...

WFH- Freelance We are offering a simple WFH role. Tasks include sharing information, completing Calling activities. Eligibility: Open to all Smartphone + Internet Flexible timing, work from anywhere, attractive commissions Regards, JS4U 7200211297

Dear Candidate, Looking for CSO - ServiceDesk Role for one of our MNC Client as permanent employment. If you are interested to work revert back your updated resume with Project details (Including skills used in the project, project date timeline & bullet points briefing the use of specified skills in the project) . Someone who have experience with CSO , ServiceDesk . Location: Hyderbad. Experience : 4 6 Years Hybrid Mode Monika Arunkumar marunkumar@allegisglobalsolutions.com

Role & responsibilities Addresses and resolves incidents and requests with quality documentation; logs all incidents and requests in Service Central; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Takes ownership of issues and actively facilitates resolution of reported incidents. Uses the appropriate product categorization for logging incidents and requests. Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummat...

Role & responsibilities Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and proce...

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 5.5LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439

Dear Candidate, Greeting of the day!!! This is Bansal Patel from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Bangalore or Hyderabad location Position: IT Service Desk / Technical Support (International Voice) Location: Bangalore / Hyderabad Work Mode: Work from Office (No WFH) Shift: US / UK Shift (Night Shift Only) Working Days: 5 Days per Week Notice Period: Immediate to 15-20 Days Kindly Share your resume on Bansal.patel@aloissolutions.com , if you are interested in this position. About the Role: Job Description Were looking for experienced Service Desk Analysts / L1 Support Engineers to provide tech...

What you'll do MASS HIRING FOR TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION SALARY UP TO 5 LPA + INCENTIVES + 5 DAYS WORKING + FREE CABS. Call HR Prachi TO Schedule Your Interview @8449833564 Call HR Mansi To Schedule Your Interview @6375835641 Drop your Resume:- prachi.opporunity@gmail.com Role & responsibilities Handle inbound and outbound customer interactions via calls/chat/email. Understand customer needs and provide accurate solutions. Drive sales through consultative conversations and upselling/cross-selling where applicable. Meet performance targets (CSAT, Sales, Productivity, Quality, etc.). Maintain a high level of professionalism and empathy during all customer interactions. Pr...

Greetings from Personal Network!!! Start Your Global Career Journey with a Leading MNC!!! Location : Bangalore Position : Technical Support Associate domestic - Voice Process : Domestic Voice Tech. Support Shift : Day Shift A reputed global brand is on the lookout for fluent English and Hindi speakers to join their Domestic Voice Support team. If you're eager to build your career with domestic exposure in a professional and fast-paced environment, this opportunity is for you! Key Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard...

You have a total experience of 8 to 12 years and hold a qualification of BE/BTECH/MCA. The job location is in Chennai. You will be working in the CRM, HRMS, Service Desk, and Technology Conversion Project modules. Your role will involve designing and implementing multi-tier applications. You should have excellent analytic and problem-solving skills. Your key responsibilities will include: - Designing and implementing multi-tier applications - Troubleshooting, performance tuning, and following best practices - Messaging, failover designing, and recovery planning - Developing performance-sensitive multi-tier Java/JEE applications - Writing and executing automated unit tests using TestNG or JUn...

Role & responsibilities We are seeking a proactive and customer-focused Service Desk Team Lead to oversee first-line technical support operations. The role involves leading a team of analysts supporting international markets (US/UK/EU), ensuring timely resolution of IT incidents and service requests. Key Responsibilities Lead and mentor a team of Service Desk Analysts. Manage daily operations and ensure SLA/KPI compliance. Assist with escalated hardware, software, and basic networking issues. Coordinate with second-level support for complex incidents. Maintain quality documentation and improve support processes. Monitor ticket queues and ensure efficient service delivery. Prepare performance...

Required Skills: Should have minimum 1 year of experience in International Technical voice process Should have Excellent communication Respond to and resolve IT support tickets via phone and chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Rotational Shift & Rotational week-off Only one way cab - Drop will be provided Candidates with experience in domestic or non-voice processes are not eligible to apply Only male candidates can apply** Immediate joiners preferred** If you are Interested, please share ...