3634 Service Desk Jobs - Page 7

Role & responsibilities - Roles & Responsibilities Make a high volume of outbound calls to prospective customers, Identify new business opportunities from existing clients (cross-sell) and from fresh leads. Qualify leads by understanding the customers needs, budget and decision-making process. Promote relevant additional products/services (cross-selling) based on customer profile and product fit. Maintain and update lead and customer information in the CRM system accurately and promptly. Set appointments or handoff qualified leads to the sales/account team for closure. Track and report key metrics (call volume, leads generated, cross-sell conversions, appointments set) and share insights. Co...

Role Overview: As a Service Desk Agent , you will be the first point of contact for end users seeking technical assistance. Your primary responsibility is to understand, document, and resolve customer issues while adhering to defined processes and quality standards. This role demands strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide support via calls, chats, and emails to end users. Accurately identify and log issues as Service Requests or Incidents , and provide Level 1 (L1) resolution. Escalate priority incidents to Subject Matter Experts (SMEs) as needed. Maintain and update incident reco...

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure ...

Job Description: Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Coordinating with vendors and service providers to ensure that the pending tickets are closed within SLA. Leading a team (North Locations) of IT professionals and providing guidance and support to ensure that they are meeting their goals and objectives. Maintaining a strong understanding of the organization's business needs and working closely with other departments to ensure that IT is aligned with those needs. Ensuring that the organ...

We are looking for a skilled Jira Admin with 5-10 years of experience to join our team. The ideal candidate will have expertise in Jira administration, configuration, and optimization. Roles and Responsibility Manage and maintain Jira instances, including user management, workflow configuration, and data analysis. Develop and implement advanced workflows using Jira's scripting language, including Script Runner and JSU. Create and manage dashboards, reports, and visualizations to support business intelligence and decision-making. Collaborate with cross-functional teams to identify and prioritize project requirements. Troubleshoot and resolve complex technical issues related to Jira implementa...

Direct Walk In interview for international process Must have excellent communication skills. 2 days rotational week off with 2 ways cab. CTC : Upto 30k To schedule an interview ring 9916839275 / Whatsapp cv 9620551244 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

Looking for Helpdesk coordinator. Location: Siemens Energy , Electronic City , Phase 2. Salary : 21,000/- Take home + Bonus + Earned Leave eligible. 6months - 1 year of experience in receptionist / Helpdesk in any domain. Hands on experience with MS office , Outlook , Excel. Able to work in Rotational Shifts . Good communication skills. looking for immediate joiners , please drop your cv at chandana.manjunatha@in.issworld.com..

WARM GREETINGS FROM RIVERA MANPOWER SERVICES, Role: Customer Support Associate Process: Banking / Insurance / E-commerce Eligibility: Graduate / Undergraduate Minimum 1 year experience in International Voice process Excellent communication and interpersonal skills Willing to work in US / UK shifts Immediate joiners preferred Hike is based on drawn CTC and also Interview Score Roles & Responsibilities: Handle inbound and outbound customer calls professionally and empathetically Provide accurate information and resolve customer issues efficiently Ensure first-call resolution and maintain service quality Document all interactions in CRM systems Escalate unresolved issues to the relevant departm...

We are seeking a skilled and motivated IT Technical Support to provide first-level technical assistance and ensure smooth functioning of systems and infrastructure.

We are seeking a highly experienced and impactful Lead Trainer - Service Desk to join KVC Consultants Ltd. In this pivotal role, you will be responsible for leading the development and delivery of comprehensive training programs for our Service Desk teams, ensuring high-quality support and continuous improvement. Roles and Responsibilities: Lead the design, development, and implementation of robust training programs for all Service Desk personnel, covering product knowledge, technical skills, customer service best practices, and procedural adherence. Conduct advanced training sessions, workshops, and coaching for new hires and existing agents, fostering continuous skill enhancement. Create a...

Resolve End Users infrastructure issues when they seek help from the IT help desk through various mediums like calls, chat, and Service Requests. Roles and Responsibilities: Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root c...

We are seeking a highly proficient and customer-focused International Service Desk Analyst to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests. Your excellent English communication skills will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support for our international clientele. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD) system. Ask the Customer End User for all relevant informati...

We are seeking a highly proficient and customer-focused Service Desk Executive to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help, responsible for resolving infrastructure issues through calls, chat, and service requests. Your excellent communication skills in English will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD system). Obtain all relevant information from the Customer End User concerning the call made or issue reported. Attempt to resolve defined inquiries d...

Profiles: Remote Support Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for...

You will be responsible for providing service desk coverage during assigned hours in a 24x5 working environment. Your key responsibilities will include: - Generating and delivering appropriate product licenses to Druva prospects, channels, and customers. - Troubleshooting and resolving customer issues related to licensing. - Liaising with global Sales and Finance teams to resolve customer entitlement issues. - Creating POC server instances on AWS cloud by following documented processes. - Participating in process design and improvement measures. - Assisting in the retention of support contracts by offering a superior customer support experience. - Participating in customer experience improve...

Position: IT Helpdesk Executive Job Shift: Day/Night Experience: 2- 5 years Education: We hire based on individual talent, skill and work ethic. Formal degrees are not a material in our hiring decision. Job Location: All over Mumbai Salary Range: Ready to Negotiate Key Responsibilities: Providing technical support for all hardware/software problems. Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels. Managing the help-desk system by recording appropriate information for fault incidents and resolving the fault from a remote location or by accessing the user's desktop. Managing service requests, software installations, new computer setups, upgrade...

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk! Locations: Bangalore (Interview), Job Locations : Bangalore & Pune Walk-In Dates: 29th and 31st October 2025 Time: 10:00 AM to 1:00 PM Venue: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre. Mode: 100% Work from Office (WFO) Who We Are Hiring Were on the lookout for Customer Service & Service Desk expertise (1-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong! Ope...

Profiles: Technical Support Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support ...

&Role & responsibilities Provide one-on-one technical support to customers through various channels (email, chat, phone, video calls) Analyze and troubleshoot complex technical issues with personalized approaches based on customer skill level and context Build and maintain strong relationships with assigned customers, understanding their unique workflows and requirements Create customized documentation, guides, and tutorials for individual customer needs Collaborate with product and engineering teams to escalate issues and communicate customer feedback Proactively monitor customer accounts to identify and resolve potential issues before they impact operations Conduct personalized onboarding ...

Supports, maintains, and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks. Analyzes and solves complex problems of network (operating) system hardware and software components. Required Candidate profile Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.

Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification Graduate Summary As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day ...

Provide first-level contact and problem resolution for all users with hardware, software, and application issues (via phone, email, chat, and in-person). trouble shooting of IT related queries.

Designation - Technical Process Specialist Min 1 Yr of Exp Into Technical Support International Voice Any Graduate US Shifts CTC - UPTO 5.5 LPA +allowances +incentives Both way cab IMMEDIATE JOINERS ONLY Interview - Virtual Contact Kamal -9828396548

Responsibilities: * Manage service desk operations * Maintain high customer satisfaction ratings * Provide proper details and maintain excel, word format data sheet * Coordinates with customers and generating ticket via ticketing tool system

Dear Candidate, Job location: Hyderabad Exp: 0-4 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-technical users in an u...