2509 Service Desk Jobs - Page 7

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative work environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management.- Strong understanding of incident management and problem resolution processes.- Experience with customer relationship management tools and ticketing systems.- Ability to analyze service desk metrics and implement improvements.- Familiarity with ITIL framework and best practices in service management. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.Roles & Responsibilities:Deliver Level 1 (L1) Technical Support through the IT Service Desk, ensuring timely resolution of user issues.Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.Accurately log and document all client interactions, issues, and resolutions within the ITSM tool to maintain comprehensive records.Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.Take ownership of assigned tasks and work independently, progressing towards becoming a Subject Matter Expert (SME).Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.Contribute to identifying and implementing effective solutions for work-related challenges.Assist in developing and refining support processes to streamline operations and improve service quality.Provide training, mentorship, and guidance to junior team members, fostering a positive and collaborative team environment.Professional & Technical Skills: Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:Experience:3-4 years in IT Service Desk or Technical Support.Location:Position is based at our Bengaluru office. Educational Qualification:Minimum 15 years of full-time education is mandatory. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Microsoft Intune Good to have skills : Workplace Technology Solutions, Apple macOS Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a Senior Analyst with expertise in Microsoft Intune administration and incident management to support enterprise endpoint management operations. The candidate should have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues. This role requires effective coordination with support teams, driving resolution for major incidents, and ensuring service stability. Roles & Responsibilities:- Intune Administration & Endpoint Management:-Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.-Handle device enrollment, compliance policies, app protection, and configuration profiles.-Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.-Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.-Support Autopilot provisioning and policy enforcement for end-user devices.-Ensure endpoint security and compliance as per enterprise security policies.- Incident Management & Troubleshooting:-Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).-Work closely with Service Desk, SME teams, and vendors (Microsoft, JAMF) for troubleshooting.-Perform root cause analysis (RCA) and contribute to permanent fixes.-Maintain incident logs, documentation, and knowledge base for recurring issues.-Ensure adherence to SLAs for issue resolution and incident response.-Service Improvement & Automation:-Identify trends in incidents and recurring problems to improve service stability.-Automate manual tasks using PowerShell, Intune Graph API, and automation tools.-Assist in developing SOPs, technical playbooks, and troubleshooting guides.-Provide input to process improvements and optimization initiatives.-Stakeholder & Communication Management:-Collaborate with IT teams, end-users, and business stakeholders to address IT concerns.-Participate in technical discussions, problem-solving sessions, and weekly service reviews.-Maintain transparency in incident handling and provide timely updates to leadership.Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.- Good To Have Skills: Experience with Workplace Technology Solutions.- Strong understanding of endpoint management and security.- Knowledge of Jamf for Apple macOS Management-Proficiency in PowerShell scripting and automation for troubleshooting- Experience in troubleshooting hardware and software issues.- Ability to communicate technical information effectively and stakeholder management skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.Roles & Responsibilities:Deliver Level 1 (L1) Technical Support through the IT Service Desk, ensuring timely resolution of user issues.Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.Accurately log and document all client interactions, issues, and resolutions within the ITSM tool to maintain comprehensive records.Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.Take ownership of assigned tasks and work independently, progressing towards becoming a Subject Matter Expert (SME).Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.Contribute to identifying and implementing effective solutions for work-related challenges.Assist in developing and refining support processes to streamline operations and improve service quality.Provide training, mentorship, and guidance to junior team members, fostering a positive and collaborative team environment.Professional & Technical Skills: Proficiency in Service Desk Management.Solid understanding of incident management processes.Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.Understanding of Service Level Agreements (SLAs) and ticket lifecycle.Experience supporting remote users and using remote troubleshooting tools.Excellent verbal communication skills with a neutral accent.Strong written communication skills, including proper email etiquette.Effective problem-solving and analytical skills.Strong customer service orientation.Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.Support Type & Working Hours:Primary Mode of Support:Voice-based support, with additional assistance via email, chat, and remote desktop tools.Shift Requirements:24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.Work Location & Timing:Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.Work Schedule:Five-day work week, with weekly offs determined by the shift roster. Additional Information:Experience:3-4 years in IT Service Desk or Technical Support.Location:Position is based at our Pune office. Educational Qualification:Minimum 15 years of full-time education is mandatory. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your typical day involves utilizing your exceptional communication skills to ensure the seamless operation of our world-class systems. You will engage with clients to accurately identify their issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions for team members to enhance their skills and knowledge.- Monitor team performance and provide constructive feedback to ensure continuous improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.- Ability to analyze and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients and team members. Additional Information:- The candidate should have minimum 12 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for service desk management.- Provide training and support to junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and tools.- Experience with ticketing systems and customer relationship management software.- Ability to analyze and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients effectively. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Total Exp : 0-5yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Pune Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune Every week - Tuesday, Thursday & Saturday starting from-10:00 am ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Ability to meet deadlinesAdaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationProcess-orientationCustomer ServiceCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : Any Graduation Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelors degree Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your typical day will involve using exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. You will be dedicated to quality and play a crucial role in keeping our world-class systems running smoothly. Roles & Responsibilities:- Act as the interface between the client and the system or application- Use exceptional communication skills to accurately define client issues- Interpret and design resolutions based on deep product knowledge- Provide technical support and troubleshooting assistance to clients- Collaborate with cross-functional teams to resolve complex issues- Ensure timely resolution of client issues to maintain customer satisfaction- Document and maintain records of client interactions and issue resolutions- Stay updated with the latest product knowledge and industry trends Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support- Strong problem-solving and analytical skills- Excellent communication and interpersonal skills- Ability to work effectively in a team environment- Knowledge of ITIL framework and best practices Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management- This position is based at our Bengaluru office- A degree in a relevant field is required Qualification Bachelors degree

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Ensure timely resolution of incidents and service requests.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Document and maintain accurate records of client interactions and technical solutions.- Contribute to the continuous improvement of support processes and procedures.- Stay updated with the latest product knowledge and industry trends.- Assist in training new team members on technical support processes and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles and best practices.- Excellent communication and interpersonal skills to effectively interact with clients.- Ability to troubleshoot and resolve technical issues in a timely manner.- Knowledge of incident management and ticketing systems.- Familiarity with remote desktop tools and software.- Good To Have Skills: Experience with cloud-based service desk platforms.- Recommendation:Familiarity with ITIL framework and practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in problem-solving discussions.- Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.- Interact with clients to accurately define and understand their issues.- Utilize deep product knowledge to interpret and design effective resolutions.- Collaborate with the team to continuously improve system performance and client satisfaction.- Stay updated with the latest product developments and enhancements.- Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with incident management tools.- Strong understanding of IT service management principles and best practices.- Excellent communication and interpersonal skills.- Ability to analyze and troubleshoot technical issues.- Knowledge of ITIL framework and processes. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide efficient Service Desk Voice Support.- Ensure timely resolution of client issues.- Maintain a high level of client satisfaction.- Collaborate with cross-functional teams for issue resolution.- Document and track client issues and resolutions.- Contribute to continuous improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong troubleshooting skills in Service Desk operations.- Knowledge of ITIL framework for service management.- Experience in ticketing systems like ServiceNow or Remedy.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Graduate degree is required. Qualification Graduate

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support for service desk operations.- Resolve client issues by accurately identifying and interpreting problems.- Design and implement effective solutions based on deep product knowledge.- Collaborate with clients and internal teams to ensure smooth system operation.- Maintain a high level of customer satisfaction through exceptional communication.- Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in troubleshooting and resolving client issues.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Skill required:Query Management - Service Desk Voice Support Designation:Customer Service associate Job Location:Mumbai Qualifications:Any Graduation Years of Experience:1-3 What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for? Ability to establish strong client relationship Ability to manage multiple stakeholders Ability to meet deadlines Ability to perform under pressure Collaboration and interpersonal skills Roles and Responsibilities In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.- Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge.- Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Strong understanding of IT operations and support processes.- Experience with incident management and problem management processes.- Excellent communication and interpersonal skills.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field.- This position is based at our Bengaluru office. Qualification Bachelor Degree

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Voice Support Good to have skills : NA Minimum 1 year(s) of experience is required Educational Qualification : a:Bachelors degree Project Role :Application Tech Support Practitioner Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills :Service Desk Quality Management, SSI:Service Desk Voice Support NON SSI:Good to Have Skills :SSINON SSI:Job Requirements :Key Responsibilities :Quality Analyst Proficiency requireda:Evaluate voice and non-voice interactions and provide constructive feedback to the agents b:Act as a subject matter expert for the line of business assigned c:Conduct call coaching sessions and drive continuous improvement on all process compliances and customer service skills d:Conduct RCA, monitor Survey results and recommend improvement to reduce AHT e:Generate reports specifically on the status of quality initiative implementation Technical Experience :a:Good knowledge about ITSM lifecycle and ITIL frameworkb:Good knowledge about internal quality process.c:Knowledge about Calibrationd:Ability to provide effective feedback and coaching to improve individual and process level qualitye:Demonstrate flexibility to meet client requirementsf:One to three years of experienceg:Minimum one year of experience as a Quality Analyst Professional Attributes :a:Excellent verbal and written communication skills with email etiquette and customer service skillsb:24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc:5 days working per week with two weekly offs based on roster Educational Qualification:a:Bachelors degreeAdditional Info :Excellent verbal and written communication skills with email etiquette and customer service skill Qualification a:Bachelors degree

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient Service Desk Voice Support to clients.- Utilize French Language skills to assist French-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues promptly and accurately.- Document and escalate complex issues to higher-level support for resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language.- Strong understanding of IT service management principles.- Experience in troubleshooting software and hardware issues.- Knowledge of remote desktop applications and help desk software.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities:- Provide service desk voice support, interfacing with clients to accurately define and resolve issues.- Manage service desk operations, ensuring world-class system performance.- Utilize deep product knowledge to interpret and design resolutions for client issues.- Collaborate with cross-functional teams to ensure quality and exceptional communication.- Stay updated with the latest advancements in service desk management and cloud technology. Professional & Technical Skills: - Must To Have Skills: Service Desk Voice Support, Service Desk Management- Good To Have Skills: Cloud Technology- Strong understanding of service desk operations and client issue resolution.- Experience with cross-functional collaboration and exceptional communication.- Solid grasp of cloud technology advancements and their impact on service desk management. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field, along with a proven track record of delivering impactful service desk solutions.- This position is based at our Gurugram office. Qualification Bachelor Degree

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement process improvements for efficiency- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support- Strong troubleshooting skills- Excellent customer service skills- Knowledge of ITIL framework- Experience in incident management- Ability to work under pressure Additional Information:- The candidate should have a minimum of 5 years of experience in Service Desk Management- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact - Divyanshi (8905115503 ) Perks and benefits Both Side Cab Allowances and Incentives

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2018-25 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Your fixed pay is the guaranteed pay as per your contract of employment. Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company s policy. In addition to Statutory retirement benefits, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for SME level expertise in respect to information security (at least two domains of expertise) risk management processes; frameworks and regulatory aspects Experience of managing workstreams to deliver in line with time/quality expectations Able to adapt to suit the needs of the business and agile in approaching challenging scenarios Able to interpret and explain broader business risks to technology colleagues (and technology risks to business colleagues) Able to lead meetings with a broad range of internal and external stakeholders Strong written; verbal communication and presentation skills ability to pitch to different levels of seniority and disciplines within the organisation Critical thinking with strong attention to detail and good organisational skills Able to build solid working relationships with peers as well as internal and external stakeholders Able to work with teams from differing backgrounds across multiple locations