4753 Service Desk Jobs - Page 10

Role Overview This role works closely with Service Delivery, Service Transition, and IT PMO teams to support, maintain, and continuously improve the IT Service Management (ITSM) platform and associated workflows for IT operations and support functions. Responsibilities Serve as the primary administrator for the ServiceDesk Plus and Analytics platforms, ensuring daily configuration, maintenance, and performance. Manage updates to modules, custom fields, triggers, asset and incident workflows, SLAs, and business rules in line with service delivery requirements. Administer user roles, permissions, and system configurations in accordance with security and governance standards. Maintain ticket qu...

software supporting project which is located in kolkata

Looking for an immediate joiner. Location - Chennai Work Mode- Work From Office Notice Period - Immediate joiner Role & responsibilities Position Overview: We are seeking a skilled IT Service Desk Agent to join our IT team and provide technical support to Covenant staff. The ideal candidate will have a strong background in IT support, excellent communication skills, and a passion for delivering exceptional customer service. Responsibilities: Serve as the first point of contact for all IT-related issues and requests from hospital staff. Provide technical support and troubleshooting assistance for hardware, software, and network-related problems. Respond to service desk tickets in a timely man...

Hiring For Job Title : Technical Support Associate Process : International Voice Process Location : Hyderabad Package : 4 LPA (27k take home)-fixed Eligibility Criteria : Minimum 1 year of experience in Technical Support Voice Process (mandatory). Excellent communication skills in English. Strong technical troubleshooting skills. Ability to work in night shifts . Note 1 : Technical Support experience is mandatory Note 2 : Cross selling and upselling experience is mandatory Qualification : Any Graduation (mandatory) Shifts : Night shifts Work Environment & Benefits : 5 working days with 2 rotational week offs. 2-way cab facility provided Key Responsibilities : Handle inbound technical support...

Hiring for CMM5 Level Org!!Install, configure and upgrade desktops, laptops, printers and peripherals.Deploy and troubleshoot OS (Windows) and common applications, apply patches and updates. Required Candidate profile Designation:Desktop Support Engineer Qualification:Graduate Location: Vishakhapatnam Experience:1 Years Contact:snehap@peshr.com/7021769496

Role & responsibilities Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure AD, Intune, Windows 10/11, JAMF , Mac OS / IOS , TeamDynamix/ServiceNow. Experience : 5 - 10 years.

Inviting applications for the role of Principal Consultant - Service Desk In this role, we are looking for a Candidate with experience in managing an IT service desk team. Responsibilities : • Strong orientation to Technology Service Desk Operational prerequisite e.g., Metrics, KPI and associated reporting. • Manage day to day activities of our service desk and direct the team according to the ITIL best practices. • Establish, meet and report the agreed Service Levels (SLA) of incident resolution and request fulfilment. • Continually improve the service desk delivery processes and constantly achieve higher service quality. • Guide the team in resolving multi-level issues, developing our know...

Job Title: Service Desk (Virtual Video Call Support Specialist -EUC) Location: Pune Work Schedule: 5 days/week (Office), shifts aligned to US time zones (evening/night) Employment Type: Full-time Notice : Immediate or less than 30 days About the Role We are seeking a professional, customer-focused Virtual Video Call Support Specialist to provide high-quality remote support and troubleshooting via scheduled and ad-hoc video calls. The ideal candidate combines strong technical knowledge in End-User Computing (EUC) with excellent communication, user-handling skills, and a polished on-camera presence. You will help customers resolve technical issues, guide users through procedures, and ensure a ...

Role: Service Delivery Manager Job Description : The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in Japan/China region. Roles & Responsibilities • Manage and coordinate the delivery of transitioning End User Services in a global customer environment Should have working knowledge on the EUC Services (Deskside support, Desktop/Laptop/Tablet/Mobile Break-Fix support, IMACD, Depot Services, Asset Management etc.) Working knowledge of Field Support, Desktop services and help desk support scheduling, staffing, productivity, utilization, knowledge management, service improvements and hiring Responsible for people management, selection, hiri...

Technical Support with strong communication skills and a fair understanding of computer hardware & peripheral . The role involves providing technical assistance to international & Domestic customers for desktops laptops portables and peripherals. Required Candidate profile Good spoken & written English Understanding of computer hardware, OS, and basic troubleshooting Typing speed & ability to handle multitasking Problem-solving mindset

Develop and implement comprehensive test plans and strategies to ensure high-quality software products. Collaborate with cross-functional teams, including development and design, to identify and prioritize testing requirements. Design, develop, and execute automated tests using various tools and technologies. Analyze and report defects found during testing, working with development teams to resolve issues. Participate in agile development methodologies, providing feedback and input on product quality and process improvements. Stay up-to-date with industry trends and emerging technologies in software testing. Job Requirements Strong understanding of software testing principles, methodologies,...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your ...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Hotel and Lodging Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our syst...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface b...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 c...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our sy...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We...