3655 Service Desk Jobs - Page 10

Sodexo Food Solutions India Pvt. Ltd.ces is looking for Associate - Helpdesk to join our dynamic team and embark on a rewarding career journey Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details direct...

Experience – Min.6 Month to 1 Year into calling exp(Mandatory) B Tech Fresher’s are eligible Qualification Graduation and Under Graduation Exceptional written and verbal communication skills with VNA Threshold 5 Contact Sunny 7017379244 Required Candidate profile Responding to customer requests, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.

Service Desk Associate (4 to 5 years of experience) Job Summary: Under the direction of the Service Desk Lead or Manager, the Service Desk Associate is responsible for providing first-level technical support to end-users across various platforms and tools. The role demands confident client interaction, effective troubleshooting, and adherence to internal service standards and SLAs. The associate will work closely with global teams to ensure timely resolution and documentation of technical issues. Essential Responsibilities: Provide first-level technical support via phone, email, chat, or remote tools. Confidently interact with clients and stakeholders to ensure highquality service delivery. ...

Incident Management: Receive, log, and manage user requests and incidents via phone, email, and ticketing system. Technical Support: Provide initial troubleshooting and support for hardware, software, and network issues. User Assistance: Guide users through problem resolution and assist with account management tasks (e.g., password resets). Escalation: Identify and escalate complex issues to higher-level support teams as needed. Documentation: Maintain accurate documentation of support requests, solutions provided, and known issues. Service Improvement: Contribute to improving processes and procedures within the Service Desk. Technical Skills: Familiarity with Windows/Linux operating systems...

About the Role We are looking for a motivated and customer-focused Service Desk Engineer to provide technical support and first-line troubleshooting for end users. The ideal candidate will have a strong understanding of IT systems, excellent communication skills, and a passion for resolving technical issues efficiently while ensuring a positive customer experience. Key Responsibilities Serve as the first point of contact for all IT-related queries and incidents via phone, email, chat, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, mobile devices, and peripherals. Support Windows, macOS, and Linux operating systems and common ...

Job Profile It is necessary to complete ALL sections in this document for your job to be correctly evaluated. Note: This job profile in no way states or implies that these are the only functions to be performed by incumbents in this job; it is not intended to be all-inclusive. It represents the major responsibilities of the job. Other related duties may be assigned. Manager to complete the following: Job Title: Service Desk Agent - II Job Code: Click or tap here to enter text. Job Profile Type: Revised Profile Company: CBTS Department: Information Technology Country: India Commission Eligible Position: Yes Job Title: Service Desk Agent Level 2 Job Purpose: The Service Desk Agent Level 2 prov...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 25-Oct-2025 Exp: 0-4 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex ...

Must have 1 Year exp as a Team Leader on paper Total 4 years exp require in Windows process Windows/Active directory/ITSM/Office365/Technical support Location- Hyderabad Graduates Night shift 2 Way cabs Immediate joiners CTC- 9 LPA Contact-9509529566

Role & responsibilities Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly...

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 2 to 4 years of experience in Service Desk,User Access Management,Genesys,Servicenow Ticketing, Buganizer , UAM,ITIL Framework,Incident Management,Problem Management, Ticketing Tools,ServiceNow, BMC Remedy,Active Directory,Windows Server, to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to t...

Key Accountabilities and Main Responsibilities Operational Management Ticket triage / categorisation / prioritisation / assignment. Escalation of Major IT Incidents, AD user record currency, network Share access, account provisioning / termination Provide high quality customer service on inbound and outbound calls Provide efficient and effective query resolution by taking ownership for first call resolution Identify opportunities to provide information regarding other value-added services Participate in formal and informal team based training Adhere to all legislative requirements required for the role Ensure Service Level compliance for Incidents and Requests Monitoring of the Service Desk ...

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing critical support in an international voice environment. If you possess strong technical troubleshooting skills and expertise in key service desk tools, we encourage you to apply! Key Responsibilities: Provide comprehensive technical support to international users via an International Voice process. Act as the primary point of contact on the Service Desk , handling incidents and service requests efficiently. Troubleshoot and resolve issues related to user accounts, permissions, and other functions within Active Directory . Utilize ServiceNow effectively to log, track, prioritize, and manage al...

Ghrs Training is looking for a Technical Support Associate to join our team, providing essential support in an international voice environment. If you're a graduate with experience in service desk operations and ticketing tools, this role is for you! Key Responsibilities: Provide first-line technical support to international customers via voice. Resolve technical issues related to hardware, software, and basic network connectivity. Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions. Escalate complex or unresolved issues to higher-tier support teams when necessary. Deliver excellent customer service by maintaining a professional demeano...

Ghrs Training is looking for an experienced Team Lead - Service Desk to spearhead our support operations. If you have a proven track record in leading service desk teams and possess strong technical troubleshooting skills, we encourage you to apply. Key Responsibilities: Lead and manage a team of service desk professionals, ensuring high performance and adherence to service level agreements. Act as an escalation point for complex technical issues, providing expert guidance and solutions. Oversee and conduct Microsoft application troubleshooting . Provide support and resolve issues related to Windows operating systems . Drive efficient service desk operations, including incident management, p...

About Potentiam Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies ...

[{"Salary":"30k-40k" , "Posting_Title":"Trainer Global Service Desk(Technical & Soft Skills)" , "Is_Locked":false , "City":"Pune City","Industry":"NGO/Social Services","Job_Description":" Key Responsibilities Training Delivery Conduct Instructor-Led Training (ILT) sessions at the center and/or employees office/Project location Deliver online training sessions and webinars Ensure completion of self-paced learning by learners Integrate AI and digital tools during sessions Maintain interactive and engaging learning environments Student Engagement & Monitoring Conduct follow-ups with beneficiaries to ensure learning continuity Monitor student progress, attendance, and batch performance Ensure ba...

Your skills Minimum 3 years of experience in MNC Good technical skills Good communications skills Your tasks The Proximity Service (also called on-site service or field service) describes all tasks related to the operations on a workplace at the customer s site. These can be both planned deployments (IMAC/D) and break and fix actions (that cannot be resolved by LS1 or downstream support levels. It refers to a specific type of IT support model where support resources are located near the end-users or client sites they serve. It is also known as On-Site Support . Responsibilities: Language support: Proximity Support technicians shall speak local language and at least technical English (some ex...

Thornton Tomasetti applies engineering and scientific principles to solve the world s challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. Thornton Tomasetti is looking for an IT Support Technician who can thrive in a varied and interesting, hands on-support role. This includes local and remote end-user IT support, Onboarding of New Hires and maintenance/availability of the local IT ...

Senior Service Desk Agent Hyderaba d About the role As a Senior Service Desk Agent, you will be the first point of contact for customers using the ContactOne service channels including phone, email, self-service portal tickets, and chat. Your primary goal is to resolve inquiries at first contact or escalate them to the appropriate support team, following established ticket handling processes and procedures. This role blends frontline support with operational oversight and leadership development. You will act as a bridge between agents and leadership, ensuring service continuity, managing escalations, and supporting team performance in a dynamic and evolving environment. Key Responsibilities ...

About the Job The Assistant Manager, Global Service Desk (GSD) is a critical role at IntouchCX and is responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. The role is a combination of general management, service operations and special projects. This person will wear many hats - In addition to managing a potentially large team of support agents, the Assistant Manager will also monitor operations to make sure issues and service requests are addressed in a timely manner, and will be responsible for ensuring the staff are meeting and exceeding expectations in regards to performance, meeting defined me...

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

Total Exp : Freshers/Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Bangalore. Venue_ Wipro Corporate Office, Wipro Gate(Mori Gate), Doddakannahalli, Sarjapur Road, Bengaluru, Karnataka, 560035. Dates - 28,29,30th Oct 2025. Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all conta...

Description: POSITION OVERVIEW : Helpdesk Analyst - POSITION GENERAL DUTIES AND TASKS : General Duties and Responsibilitie s:In this role you will be responsible for: Responsible for SLAs & KPIs Responsible for customer/stakeholder relationship management. Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team members Requirements for this role include: Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk. Sound Industry Domain Knowled...

Role & responsibilities Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly...

Walk-In Drive: Technical Support L1/L2 International Voice Process Location: Diebold Nixdorf, Madhapur, Hyderabad Date: Starting from October 23rd (Weekdays only) Time: 10:00 AM – 4:00 PM We’re hiring freshers and experienced candidates (0–4 years) for Technical Support (L1/L2) roles. Eligibility & Requirements: Graduation (15 years of regular education) Strong English communication and technical skills Prior BPO tech support/customer service experience is a plus Willingness to work in rotational shifts, including night shifts Work Mode: 5 days a week with split week-offs CTC: As per company norms Please Carry: Updated resume (mention “Keerthi”) Valid ID proofs Educational and employment doc...