2532 Service Desk Jobs - Page 10

Hiring for Technical support (voice+ Chat)International exp only Min 1 yr of exp - Salary 4lpa Min 2 yrs of exp- Salary 5.5 LPA only Grads 5 days working rotational shift & off contact n ping me on:8448760516 email id:sonam.imaginators@gmail.com

Role & responsibilities Helpdesk Analyst at Grade-4,5 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location Noida (144) & CoimbatorePosition: : Permanent with NTT DATASalary Grade 4 :4.8 Lpa+ 10% varaible Grade5- 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 7678666623 Email id yuvraj.mandal@nlbtech.in

Skill required: Voice - Service Desk Voice Support Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Operational ResponsibilitiesDailyMaintain personal productivity by resolving target tickets on both calls, Emails and Chat, per day as defined in the objectives.Help team members in solving complex requests on calls, Emails and Chat. Be available to take complex, escalated calls and e-mails, ChatsMaintain detailed knowledge at an expert level of all process/client functions and proceduresProvide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team membersFeedback to the advisors on process related queries and follow up on feedbackWeeklyDevelop a detailed update around outcomes / actions items from query review sessionsProvide updates on training plan and completion detailsReview process documents and provide updates to the advisorsCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operationsPeople Management ResponsibilitiesNo direct line reports in this role Client Customer ResponsibilitiesTo provide high quality customer service to employees and/or vendors in response to email, telephone, or self-service enquiries and Chat. What are we looking for Core CompetenciesAptitudes (functional skills)Helpful and proactive manner, with a service orientationDrives issues to resolution and good problem-solving skillsGood interpersonal skillsGood administration skillsComfortable with responding to requests from all levels of the organizationAbility to work effectively in a team environmentOther ExpectationsExcellent spoken & written Spanish Skill with Minimum B1 and aboveKnowledge of personal computers and Windows, Word, Excel, PowerPoint, and E-mail softwareExcellent knowledge of Business Excellence and all BE toolsWorking DimensionsCall handling and e-mail & Chat handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation.Coaching and Training skillsSupports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation.Travel may be required as per business need24*7 and Flexible for any Shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring: Service Desk Analyst ,Tech graduates only (B.E/B.Tech/BCA/B.Sc IT/MCA) Exp: 0–3 years, Skills: Good communication, basic IT troubleshooting, experience with ticketing tools (ServiceNow, Remedy)Shifts: Rotational (including night shifts) .

Brandtech+ (formerly known as OLIVER+) is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting . Our focus is to connect clients with high-quality solutions , talent and ambitious opportunities worldwide. As a part of The Brandtech Group , were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Operations Intern Location: Hybrid (onsite and offsite) About the role: This role involves supporting the day-to-day operations of Brandtech+ by managing stakeholder interactions, coordinating reports, and overseeing project systems. The candidate will ensure data accuracy, handle JIRA ServiceDesk tasks, and actively contribute to ongoing and new projects. What you will be doing: Support global operations across Brandtech+ in its day-to-day activities. Manage stakeholders and address their queries. Fulfill daily reporting needs and coordinate as necessary. Execute contracts and track them for reporting purposes. Follow up with the regional team as required to execute the job. Learn and manage our in-house proprietary ERP and project systems. Ensure data upkeep and accuracy in various systems. Work with JIRA ServiceDesk and ensure day-to-day upkeep. Actively participate in ongoing projects as assigned from time to time. Manage new turnkey projects and activities along with the team. What you need to be great in this role: Strong skills/understanding of JIRA. General knowledge of systems and operations. Solution-driven and a problem solver. Logical mindset and enthusiasm to learn and implement on the job. Our values shape everything we do: Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community, clients and creations Brandtech+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. Brandtech+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Helpdesk Analyst at Grade-4,5 Position in Service Desk - Must be a Graduate. B.Tech/B.E or any other technical degree preferred Overall 4 to 5 years of SD experience and experience of handling a team Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window Basic Technical TS skills Job description: Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc. Sound knowledge of ITIL best practices around Incident & Request Management procedures. Should possess good analytical/ technical knowledge. Location Noida (144) & Coimbatore Position: : Permanent with NTT DATA Salary Grade 4 :4.8 Lpa+ 10% varaible Grade5- 5.97 LPA +10% varaible Rotational Shifts One side cab and one side shuttle Immediate Joiner wo can join within a month Milki bisht 9151206474 Email id milki.bisht@nlbtech.in

Technical Process Trainer Exp- 4+ Years (2+ Years as Technical Trainer) Loc- Bangalore NP- Immediate only Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills-Service Desk, Technical Support Training, ITIL, iTSM, Snow, Remedy, CISM, Laptop & Printer Troubleshooting etc

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds. Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Role Senior Engineer Technical Support Educational Qualification BE / B.Tech Any Specialization Responsibilities Provide support to customers across the globe through various channels like Voice, Email and Chat. Answer customer queries on products, solutions, warranty, etc. Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. Provide periodical reports to managers. Participate in creating self-help resources and knowledgebase for customers. Candidate Profile Must have excellent written and oral communication skills. 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals. Should be familiar with Linux platform and Web applications. Good troubleshooting skills. Adequate experience in Microsoft Word and Excel. Good analytical and problem-solving skills. Should be self-organizing and be able to work with minimal supervision. Willingness to work in 24x7.

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate - Voice Qualifications: Any Graduation Years of Experience: 0 to 1yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate -Voice Qualifications: Any Graduation Years of Experience: 1 to 3yrs What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call controlLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportNature of HR queries to be dealt with:Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub-related questions thus ensuring that employees are compensated correctly and on timeHelping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? NAKnowledge & Skill RequirementAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minuteEducational ProfileAny graduate from Govt. recognized universitiesExperience Profile:Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for? Adaptable and flexibleCollaboration and interpersonal skillsWritten and verbal communicationAbility to meet deadlinesAbility to establish strong client relationship Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6.5 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Hiring for International Voice, Chat & Service Desk Any Undergrad OR Graduate Fresher & Experience Excellent Communication Skills in ENGLISH is required For More Info Call OR WhatsApp Ayush 7620801051 Perks and benefits Shift Allowance. Performance & Client Incentives.

Immediate joiners needed!! Location: Hinjewadi, Pune (WFO) Role: Technical voice Support (US Shift) Exp: 1+ year | Grad mandatory CTC: Up to 4 LPA + Incentives Cab facility available Strong English & troubleshooting skills required

Hiring for Technical support (voice+ Chat)International exp only Min 1 yr of exp - Salary 4lpa Min 2 yrs of exp- Salary 5.5 LPA only Grads 5 days working rotational shift & off Shristi Gupta 8800967949 shristiguptaimaginators@gmail.com

NTT DATA - Hiring for Project Program Management Advisor in Noida/ Bangalore Interested candidates may share your CV on mail at rudranshi.rudranshi@nttdata.com on whatsapp @ 8881551615 Position Title: Project Program Mgmt. Advisor Status: Full Time, Hybrid - 2 to 3 days- 1 Side Cab Shift : 5 Days Working - Rotational Days, 2 Off Hours: Rotational Shift Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications - Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc. -Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc -Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives -Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements - Foundational knowledge of common end user digital transformation/innovation/automation/ next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self help/self service solutions etc. -Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools. -Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self help/self service, -Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS and review progress. -Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly or monthly basis including reviews with Operations, Client Delivery Management and Client. -Excellent problem solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc -Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives. -Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change. -Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals -Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs -Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes -ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement -Hands on experience working on ITSMs like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive process optimizations -Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc Interested candidates may share your CV whatsapp 8881551615 or mail at rudranshi.rudranshi@nttdata.com

NTT DATA - Hiring for Project Program Mgmt. Senior Specialist in Noida/ Bangalore Interested candidates may share your CV on mail at rudranshi.rudranshi@nttdata.com on whatsapp @ 8881551615 Position Title: Project Program Mgmt. Senior Specialist Status: Full Time, Hybrid - 2 to 3 days- 1 Side Cab Shift : 5 Days Working - Rotational Days, 2 Off Hours: Rotational Shift Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications - Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including Telecom and ITSM related metrics etc. -Owner to identify and execute Service Improvement plans/projects including process improvements, quality, cost, volume reduction, SLA Mitigation, efficiency improvements etc -Owner for Project Management of all on-going improvement initiatives including control and report actions on sustaining initiatives -Ability to identify/drive transformation initiatives/projects including efficiency improvements, cost & resource optimizations, volume reduction opportunities etc that may also involve tools and technology dependencies to drive improvements - Foundational knowledge of common end user digital transformation/innovation/automation/ next-gen solutions related to RPA, Chat Bots, Password manager, CTI including, password reset self help/self service solutions etc. -Good understanding and working knowledge of SD solution/staffing models like SD calculator, Cost model, staffing/scheduling tools like erlang-c or any WFM related tools. -Knowledge & experience driving service improvement projects related to quality like CSAT, First Call resolution, shift left from Level 2 to Level 1 or L2 to L1.5 remote resolution desk, L1 to L0 via self help/self service, -Work closely with Internal and external stakeholders including Account delivery & Client to discuss/review/present Service improvement actions, RAILS and review progress. -Drive performance management and governance across all Service Delivery Measures (KPIs, SLAs, Internal metrics etc) on a daily, weekly or monthly basis including reviews with Operations, Client Delivery Management and Client. -Excellent problem solving skills including opportunity identification, RCA, data analytics, improvement ideas and best practice sharing etc -Documents and reviews historical data trends over a period to identify any consistent patterns and observations to drive remediation actions and improvement initiatives. -Being the SME on the account, manage internal Service Desk changes including cost model/solution design document to ensuring right staffing and recovery for the change. -Collates all data into a concise and comprehensive report on service performance, as measured against agreed business targets & goals -Analyse the Service Level performance compared to SLA's and provide remediation support when needed and drive optimization and efficiencies. Participate in go green action plans and SIPs -Driving the efficiency and effectiveness of the Incident Management, Request Management, and Cost Control processes -ITIL v3/ITIL4 foundational knowledge including knowledge and awareness of Continual Service Improvement -Hands on experience working on ITSMs like Remedy or ServiceNow including ability to run reports, perform ticket analytics or ticket level dashboards for ITSM related SLA/KPIs. Provide guidance on ITSM processes and drive process optimizations -Good knowledge and hands on experience with MS Excel, Data analytics tools and logic, any BI tools and solutions like Power BI, Power Query etc Interested candidates may share your CV whatsapp 8881551615 or mail at rudranshi.rudranshi@nttdata.com

About the Role: We are hiring for the position of IT Support Specialist on behalf of our esteemed client. This role will be part of their critical operations support team, providing high-quality technical support and ensuring smooth resolution of incidents in a 24x7 environment. The ideal candidate must be ITIL Foundation certified , with excellent communication and customer service skills, and the ability to work flexible shifts. Key Responsibilities: Respond to customer queries and technical issues via email, chat, and phone in a timely and professional manner. Analyze and understand customer issues, resolve at the first level or escalate to the appropriate internal team. Ensure SLA and KPI targets are consistently met or exceeded. Provide voice-based support as required by the client. Accurately log incidents and service requests, and maintain documentation. Collaborate with internal and cross-functional teams to drive quick and effective issue resolution. Deliver high levels of customer satisfaction through proactive communication and issue follow-up. Willingness to work during weekends or extended hours, depending on business needs. Required Skills & Qualifications: ITIL Foundation Certification Mandatory Strong verbal and written communication skills Excellent customer service and interpersonal skills Flexibility to work in rotational shifts , including night shifts and weekends Comfortable with voice support Ability to understand, troubleshoot, and route technical issues appropriately Basic understanding of systems, networks, and backup operations Strong collaboration and coordination skills across multiple teams Ability to work effectively in a high-pressure, fast-paced 24x7x365 environment To Apply: Please share your updated CV and availability for further discussion at shalini.s@vailexa.com

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the Transport manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.