Mphasis Wants You! ITO - Service Desk - Walk-In Drive in Bangalore

Greetings from Mphasis!!

ITO - Service Desk (Technical Support Engineer)

We're hiring for

Date: 14th July, 2025 and 15th July, 2025

Timings: 10:00pm to 2:00pm

Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059

Essential Job Functions:

• Effective Business Communication
• Strong time management
• Communication in neutral or American accent over phone and grammar skills
• Analytical skills
• Ability to follow process and procedures. Escalate unknown issues or questions without delay
• Prompt response to telephone calls, email, and instant message requests for technical support
• Operating the computer, OS and Knowledge base navigation
• Use of Ticketing tool
• Account Management / Password reset
• Active listening and probing skills
• Level 1 and 1.5 technical troubleshooting
• Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
• Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
• Proficient in MS Office 2013, 2016 and must have knowledge of O365
• Must have worked on Windows 7 and Windows 10 support for laptops and desktops
• Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
• Knowledge of Wyse thin and zero client support, set up and connectivity
• Supporting issues with Printer installations, HP Print and Scan via USB
• Cisco VPN client support

CANDIDATE SHOULD HAVE PASSPORT

Immediate joiners preferred

Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it.

Date: 14th July, 2025 and 15th July, 2025

Timings: 10:00pm to 2:00pm

Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059

Don't miss this opportunity to join our dynamic team at Mphasis!

#technicalsupport #JobOpportunity