574 L2 Support Jobs

L2 Support Engineer - JD Positions: L2 Support Engineer Job Location: Chennai (Nungambakkam) Salary Range: 18,000 to 26,000 per month Experience: 0 - 5 Years No of Positions: 8 Positions Role: Knowledge: Strong understanding of internet and troubleshooting. Experience: Hands-on experience with network devices (routers, switches, firewalls) and diagnostic tools. Troubleshooting Skills: Ability: Proficiency in diagnosing and resolving complex internet connectivity issues. Tools: Familiarity with tools for network analysis and monitoring (e.g., Ping, Traceroute, etc). Experience: Previous Role: At least 2-3 years of experience in a Technical support role, preferably with a focus n internet or n...

Role Overview: As a Senior Support Engineer- (IP), your primary responsibility is to ensure the optimal performance and security of network systems by continuously monitoring and proactively troubleshooting technical issues. You will be the main point of contact for both internal and external clients, documenting incidents and resolutions within a ticketing system. Your collaboration with cross-functional teams and vendor support will contribute to overall network enhancement. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools. - Respond promptly to complex technical and hardware/software issues, documenting incidents and resolutio...

As a Palo Alto L2 Support Engineer, you will be responsible for handling advanced technical issues, assisting L1 support teams, and ensuring the smooth operation of Palo Alto security products. Your role will involve troubleshooting complex problems, guiding junior engineers, and working with customers to resolve network security issues. Key Responsibilities: - Handle escalated support tickets from the L1 team - Troubleshoot complex firewall, VPN, and connectivity issues - Configure and optimize Palo Alto products such as PAN-OS, GlobalProtect, etc. - Monitor logs and respond to security threats - Collaborate with vendors and internal teams for issue resolution - Train and mentor L1 support ...

Role Overview: As an experienced IT Support Engineer, your primary responsibility will be to provide high-level L1 and L2 support in a dynamic technical environment. You will resolve issues efficiently via chat and email, supporting a range of devices including MacBooks, remote Linux development machines, and Google Workspace. Your proactive and responsive nature will be key in handling various support tasks effectively. Key Responsibilities: - Provide L1 and L2 technical support through chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks such as access provisioning and management, ticket triag...

Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite). Perform installation, configuration, and upgrade of Accops components across environments. Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication. Manage and monitor user access, policies, SSL certificates, and gateway configurations. Handle incident management, change management, and problem resolution in line with ITIL processes. Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops. Coordinate with server, network, and application teams for cross-platform troubleshooting. Maintain documentation for configuration, procedures, and k...

What you will do In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations. Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem. Triage and ...

Role & responsibilities Project Description: We're looking for an experienced Application Support Engineer to join our technology team and support the management of secure, scalable cloud hosted applications across multiple clients and regions. This role is critical to ensuring the reliability, performance, and compliance of our client application environments, which underpin key financial systems and services. You'll work closely with our cloud SMEs and client teams, meeting SLAs, maintaining high standards and resolving incidents. Responsibilities: Application support, including incident and problem management Proactive monitoring and health checks Maintaining runbooks to ensure they are u...

As a Project and Operation Management professional, you will be responsible for providing leadership and supervision to team members of the Antivirus, Email, DCT & DLP team. Your role will involve ensuring that appropriate skilled resources are in place to meet required service levels. You will also be responsible for monitoring uptime, performance, and utilization of all Antivirus, DLP & Email Infrastructure. Key Responsibilities: - Provide L2, L3 support to L1 Teams (Techteam/CST) for resolution of issues related to Antivirus, Email, DCT & DLP. - Initiate configuration changes, perform impact analysis, validate & approve by competent authorities, plan & execute approved changes, and mainta...

Key Responsibilities Continuously monitor alerts, alarms, dashboards, and event logs from various applications, network devices, and systems like ASSURE1 and SEV1 Identify incidents and anomalies proactively and take immediate action as per defined SOPs. Escalate issues to relevant technical teams (network, server, application, security) within agreed SLAs. Perform initial triage of alerts to rule out false positives. Document incident details accurately in the ticketing system. Follow up on escalated incidents to ensure resolution and closure. Act as the first point of contact for incidents in the NOC. Maintain clear communication with L2/L3 support teams and stakeholders during outages. Pr...

Role & responsibilities Looking for Open Shift Engineer flexible for WFO Night shift (11PM-6AM) Candidate must have experience in L2/L3 Support. Candidate must be involved into Troubleshooting /support activities.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, a...

Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assigned t...

About The Role Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You ...

Job Summary The Regional IT Support Engineer will be responsible for providing Level 2 technical support across multiple branch locations. This role involves troubleshooting, maintaining, and upgrading IT infrastructure, including network devices, systems, CCTV, and biometric solutions. The engineer will play a key role in ensuring seamless IT operations, minimal downtime, and timely issue resolution for all assigned regions. Role & responsibilities Technical Support & Troubleshooting Provide L2 support for incidents escalated by the Service Desk / NOC. Diagnose and resolve issues related to: Routers, switches, access points Desktop systems, laptops, and printer. Network performance and conn...

Interested candidates kindly help with below details and share their updated CV to nivitha.a@prodapt.com Total Experience: Relevant experience in PLSQL: Relevant experience in SQL: Relevant experience in Production/ L2 support: Current Company: Current CTC: Expected CTC: Notice Period: Current Location: Offer in Hand (CTC- If any): Flexible to work from office (5 days): Y/N Fine to work in rotational shift: Y/N Reason of Change: Overview The ADM-Developer role is a key position within the AD & ASM department. The role will report to the ADM-Analyst and can be based at any Prodapt location across the globe. The overall purpose of the position is to comprehend business requirement and system s...

REPORTING TO : Manager SUMMARY OF POSITION AND OBJECTIVES: (maximum 500 characters (not including spaces) for short position posting and introduction of posting on Eurofins website and career portals) The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. POSITION & OBJECTIVES...

Job Role Role : IT Support Specialist Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST Work location: Bangalore The main objective of this position is to maintain system functions and provide daily support to business. Responsibilities : Provide first-line and second-line technical support for IT products, addressing technical issues and providing solutions in a timely manner. Troubleshoot and resolve software bugs, system errors, and performance issues for internal users or customers. L2 Support for multiple applications by oneself and together with the team. Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum busi...

Job Description: LIMS Location: PAN India Experience Required: 7 to 10 years Notice Period: immediate to 30Days LIMS Strong Concepts of LIMS LabWare V6 V7 V8. Detailed knowledge on Labware LIMS Architecture Labware Database Structures SAP Crystal Reports Oracle PLSQL Hands on Experience in LIMS application development LIMS basic Language Subroutines Interfacing Upgrade and validation Experience in Labware Modules like LIMS Stability EM Inventory Storage Location Management Instrument Interfaces Lot Sample Management for Clinical Trial Manufacturing Domain Hands on experience on requirement gathering and configuration development of Laboratory Information Management System LIMS eg LabWare pre...

Experience: 4+ Years (Desired: 5+ Years) Role: Linux L2 Support / Technical Lead Domain: Investment Banking, Capital Markets (FI, FX, EQ, Commodities, etc.) Products: Calypso, Murex Required Technical Skills Capital market Domain expert Capital Markets (FI, FX, EQ, Commodities, etc.) - Products: Calypso, Murex PL, SQL, Autosys, .Net, C#, ASP.Net, Java, Oracle, SQL Server, Unix/Linux, Python Good-to-Have Skills AWS Greenplum Jasper PostgreSQL VBS MQ C DB2 Responsibilities / Expectations Investment Banking experience; production support / development experience in Capital Markets (FI, FX, EQ, Commodities, etc.) with products such as Calypso, Murex is a must. Good communication skills and stron...

Experience -1-4 years. Location - Hyderabad and Chennai Mode of work - Hybrid Education: B.E/B.Tech is mandatory for this skillset Job Description: Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL Certification Microsoft MCITP Certification A / N+ Certification a plus Industry certifications such as Dell or HP a plus Basic knowledge of overall network/systems security

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : React.js Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced L2 Support Engineer to provide operational and production support for our React Native (mobile) and React.js (web) applications. The role involves incident resolution, deployment support, monitoring, and collabora...

Job Description / Production Support / SRE / Cloud Ops Analyst Role Overview We are looking for a skilled Operations Analyst with hands-on experience in production support, incident management, monitoring, and cloud/server administration. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the capability to work in a high-availability, fast-paced environment. Key Responsibilities Manage incident, problem, change, and release processes end-to-end. Provide 24/7 production support for critical applications and systems. Perform batch monitoring , job failure analysis, and resolution. Monitor system performance using Splunk, Grafana, and other APM t...

Hi, Please find the below JD Details- If Interested mail me on anjali.bahukhandi@progressive.in Job Title: L2 Remote Support Location: Noida (Sector -83) Working Days- 6Days (Rotational Shift) Role & responsibilities- L2 Remote Support, IT Support, Ticketing Tools, Technical Helpdesk Preferred candidate profile We are looking for good communication with international client experience.

Key Responsibilities: Provide L3 support for Cobol, Mainframe and Java/C++ platform applications, resolving complex technical issues and managing escalations from L2 support teams.Monitor application performance and stability, proactively identifying and addressing potential issues. Perform root cause analysis for recurring problems and implement long-term solutions. Collaborate with development, infrastructure, and business teams to ensure seamless application integration and performance. Manage incident and problem tickets, ensuring timely resolution and thorough documentation of the troubleshooting process. Develop and maintain support documentation, including knowledge base articles, run...

Technical Skills (Mandatory) Hands-on experience in Automation Anywhere A2019 / A360 Experience in RPA Production Support / Bot Monitoring Strong understanding of Control Room, Bot Runner, Bot Creator Experience in Bot deployment, scheduling, and versioning Knowledge of Exception handling, queues, and credential vault Working knowledge of SQL / basic database operations Understanding of Windows servers and VM environments Knowledge of ITIL incident and change management Kriti Madan | Recruitment Lead People Staffing Solutions kriti.madan@peoplestaffing.in | 9354235524