179 L2 Support Jobs

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

We're hiring an L2 Storage Administrator with 5+ years' experience in SAN switch management, NetApp, and Hitachi platforms. Role requires 24x7 support in a banking environment. Chennai preferred. Required Candidate profile Experienced Storage Admin with 5+ years managing SAN switches and storage platforms like NetApp and Hitachi. Ready for 24x7 support. Preferably certified and available to join immediately.

Job Title: Infrastructure Engineer Windows, IBMi & Automation Location: Hyderabad Experience: 5+ years Job Summary: We are seeking a Senior Infrastructure Engineer with deep expertise in Windows Server Infrastructure, IBMi (AS400) systems, and a proven track record in IT automation. This role demands managing complex environments, driving automation initiatives, mentoring junior team members, and ensuring the resilience and efficiency of enterprise systems. Key Responsibilities: Administer lifecycle management of Windows Server environments (20122022), including Active Directory, DNS, DHCP, Group Policies, and related services. Support for IBMi/AS400 systems, including system configuration, backup/restore, performance tuning, job monitoring and troubleshooting. Implement automation strategies using tools like PowerShell, Power Automate, Python, or equivalent, to eliminate manual processes and improve operational efficiency. Serve as the technical escalation point for L2/L3 support and collaborate with cross-functional teams on major incidents and root cause analysis. Oversee infrastructure health checks, patch management, capacity planning, and security hardening. Act as a technical advisor in infrastructure projects, migrations, and system upgrades. Develop and maintain comprehensive documentation, SOPs, and system diagrams. Ensure compliance with IT security policies, regulatory requirements, and support for audit activities. Mentor and guide junior engineers, sharing best practices Required Skills & Qualifications: 5+ years of hands-on experience in Windows Infrastructure Management. Knowledge of IBMi/AS400 systems and operations.is preferred Experience with ticketing tool Freshservice Proven experience in automation and scripting (PowerShell, Power Automate, Python, etc.). Solid understanding of virtualization technologies (VMware/Hyper-V). Experience with infrastructure monitoring and alerting tools (e.g., VeeamOne, Whatsup Gold). Familiarity with backup & disaster recovery solutions.(AWS DR) Exposure to cloud platforms (Azure or AWS) is a strong plus. Strong understanding of ITIL processes; ITIL certification preferred. Excellent analytical, problem-solving, and interpersonal skills. Effective communication and stakeholder management experience. Education & Certifications: Bachelors degree in computer science, Information Technology, or related field. Relevant certifications (e.g., MCSE, MCSA, IBM i Administrator, ITIL, Azure/AWS Certified) are preferred. Experience with AS400 Environment is preferred

Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL Certification Microsoft MCITP Certification Note: Good Communication Skills (Must Have) Preferred only from B. Tech, BE Engineering Graduates (No B.com or BBA or Masters) Hands on Experience in (DNS, Active directory, BSOD and outlook configuration) 3 Rounds of interview (Telephonic round, Technical Round and HR discussion) 5 Days WFO (2:00 PM to 11:00 PM, 1 way cab provided) This will be a 8-12 months C2H (Contract on Hiring) Interested Applicant can reach out to me. Regards Nithin N nnithin@astoncarter.com 8660251618 (What's app number)

Job Title : Application Support Engineer Location State : Tamil Nadu Location City : Chennai Experience Required : 2 to 4 Year(s) CTC Range : 5 to 8 LPA Shift: 24/7 Work Mode: Hybrid Position Type: Contract Openings: 1 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity. About The Job: Hiring for Application Support Engineer. Essential Job Functions: Key Requirements: Strong product knowledge Ability to troubleshoot customer queries Excellent communication skills (both verbal and written) Proficient in email writing Willingness to work in rotational shifts, including night shifts Good knowledge of SQL should be able to write basic queries Familiarity with Jira and Salesforce is a plus MongoDB/ NoSQL is not required. Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with minimum 2 years of exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. WhatsApp/Call any of the numbers below for the initial screening - HR Mahvish - 9628373766 HR Simran - 9821182647

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

You will be working as a Monitoring Team Lead for a Data Pipeline L1 team, overseeing the daily operations to ensure the health and stability of data pipelines, and managing incident response. Your role will involve leading the team, monitoring performance, and escalating issues as needed. As a Team Leader, you will guide and mentor the L1 monitoring team to ensure proficiency in data pipeline monitoring, troubleshooting, and escalation procedures. You will manage team performance, distribute tasks effectively, and resolve conflicts. Acting as a point of contact for the team, you will represent them to stakeholders and advocate for their needs. Your responsibilities will also include developing team strengths and promoting a positive work environment. In terms of Data Pipeline Monitoring, you will continuously monitor data pipelines for performance, availability, and data quality issues. Utilizing monitoring tools, you will detect and analyze alerts related to data pipelines to ensure data freshness, completeness, accuracy, consistency, and validity. For Incident Management, you are required to detect, log, categorize, and track incidents within the ticketing system. Any unresolved issues should be escalated to L2/L3 teams based on predefined SLAs and severity. You will also coordinate with other teams to resolve incidents quickly and efficiently while ensuring proper communication and updates to relevant stakeholders throughout the incident lifecycle. Managing Service Level Agreements (SLAs) related to data pipeline monitoring and incident response will be essential. You will monitor and ensure that the team meets or exceeds established SLAs. Process Improvement is another key aspect where you will identify opportunities to enhance monitoring processes, automation, and efficiency. Implementing best practices for data pipeline monitoring and incident management and conducting regular reviews of service performance are part of your responsibilities. Your role will also involve providing technical expertise to the team, staying updated on industry best practices and new technologies related to data pipelines and monitoring. Maintaining and updating documentation related to data pipeline monitoring processes, procedures, and escalation paths is crucial. Accurate shift handovers to the next shift, with updates on ongoing issues, will also be expected. Qualifications: - Proven experience in data pipeline monitoring and incident management. - Strong understanding of data pipeline concepts, including ingestion, transformation, and storage. - Experience with monitoring tools and technologies. - Excellent communication, interpersonal, and leadership skills. - Ability to work independently and as part of a team in a fast-paced environment. - Experience with cloud services (AWS, Azure, or GCP) is a plus. - Knowledge of data governance principles and practices is beneficial. Skills to be evaluated on: - Data Operation/Operations Team Lead. Mandatory Skills: - Data Operation, Operations Team Lead. Desirable Skills: - Lead Operations, data operations, operations management, team management.,

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support/Service Desk CTC - Up to 4 LPA Fixed (28k In Hand) + Allowances and Incentives 24*7Shifts WFO 5 Days Working 2 Days Rotational Off Contact -HR Jyoti [9784183889]

Provide L1/L2 support for Python-based e-surveillance platforms (Django/Flask), troubleshoot API/cloud/edge device issues, handle incident management, optimize databases, and train clients. Requires 3+ years’ Python support/dev experience.

Interested Candidate can apply using below link: Link: https://www.jobs.global.fujitsu.com/job/Cyber-Security-Technical-Service-Engineer-1915/1915-en_US/ Or Please mail your updated resume and details to priya.jagadale@fujitsu.com Name :: Contact No:: Mail id :: Total Exp :: Rel Exo :: Cur ctc :: exp ctc :: Notice period Immediate only :: Cur location :: Pref location chennai/bangalore :: ok for 24/7 Shift :: ok for hybrid :: Skill ::Soc,Siem,cybersecurity Exp must :: Role & responsibilities :: Job Description: 4-9 years of L2 Relevant Cybersecurity/SOC L2 experience, preferably in Infrastructure protection, Network Security, Endpoint protection, DLP etc. Extensive experience with SIEM systems and security event correlation. Excellent troubleshooting skills, self-motivated, results-driven, and well organized. Ability to multi-task and solve complex technical issues. Experience in working on Azure or other cloud platforms is a plus. Mandatory 24X7 work and willing to opt for SOC location. Excellent communication skills (written and verbal). Should be able to prepare and present reports to management. Skills SOC Specialist Regards, Priya.jagadale@fujitsu.com

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

About Position: We are seeking an experienced professional with experience on Application Support (L2 Support) to design, implement, and optimize solutions with specific to Payments domain. Role: Application Support (L2 support) Location: Bangalore Experience: 4 to 7 Years Job Type: Full Time Employment What You'll Do: You will design, develop and maintain high-performance applications using Application Support. You will revamp the legacy lending system, ensuring platformization, extensibility, testability, and scalability as foundational principles. You will engage with stakeholders to gather and define requirements, skillfully managing ambiguity throughout the project lifecycle. You will collaborate with vendors to integrate lending system with their offerings. You will work closely with clients cross-functional teams, including product and business teams, to influence technical decisions and define feature specification. Expertise You'll Bring: You should have 4-7 yrs of hands-on industry experience in building distributed systems to deliver scalable and reliable solutions. Proven experience in application support engineering, with a strong emphasis on Kubernetes environments. Proven experience in giving support for Microservices based application Good understanding of Google cloud platform & services Solid understanding of containerization and orchestration tools, with hands-on experience in Kubernetes. Proficiency in implementing and managing monitoring solutions (e.g., Dynatrace, AppDynamics) for applications and infrastructure. Strong troubleshooting skills and the ability to analyze logs and performance metrics. Excellent communication and collaboration skills to work effectively with cross-functional teams. Experience with cloud platforms (e.g., GCP, AWS, Azure) is a plus Object-oriented analysis and design using common design patterns Good knowledge of Java and Angular Knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate) Experience in Shell and Python scripting. Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."

Domain - Technical Support International Voice Min 1 Yr Exp Into Technical Support CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Graduation is must Contact-divyanshi(8905115503) Perks and benefits 2 ways Cab Allowances and incentives

1. Application Support (Banking Domain Preferred) Provide L2/L3 support for business-critical applications. Manage incidents, problems, and changes in alignment with ITIL practices. Collaborate with cross-functional teams to ensure application reliability and performance. 2. Database & SQL Expertise Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server. Perform data analysis and troubleshoot database-related issues. 3. Linux & Shell Scripting Execute Linux commands for system monitoring and issue resolution. Develop and maintain shell scripts for automation and operational efficiency. 4. Alert Management Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc. Respond to alerts and take proactive actions to minimize downtime. 5. Logs Management Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities. Conduct root cause analysis (RCA) and document findings. 6. ITIL & ITSM Practices Apply ITIL principles in managing service operations. Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management. Ensure compliance with SLAs and maintain high service quality standards.

Role & Responsibilities: - Experience working in Airtel, Reliance, Vodafone, BSNL. Order fallout reduction. Production Order fallout reduction. Data Analysis Log Analysis. SQL experience. Basic coding experience (Java). Immediate Joiners are preferred. Flexible to work on rotational shifts.

Dear All, Greetings, We have an opening for BR.NET Support in Mumbai Desired profile: Should have 3-6 years of experience in BR.NET L2 Support. Depth knowledge on SQL Programming Microfinance domain knowledge is must Must have exposer to IIS and TAC tool MFI application BRNET / GLOW /Trucell in-depth functionality Knowledge Must have EKYC, Vault, Credit bureau , Fund Transfer, PAN and Voter ID Integration (Karza,UIDAI and fincale Integration) BRNET disaster recovery experience

Role & responsibilities LAN/WAN support Ticketing system, Monitoring tools Basic understanding of networks, LAN, WIFI, Subnets, WAN etc. Concept of VLAN, and Switching L2 Switch configuration, WIFI installation/configuration. Setting, configuration and support of AV ( Audi Visual ) devices, CCTV and conference room systems.

Senior Service Desk Engineer Job Description & Skills Required Extensive technical expertise in IT Service Desk operations via chat, email, and voice, with demonstrated leadership abilities. Proven experience (58 years) in managing and resolving complex incidents, ensuring SLA compliance. Exceptional communication skills, enabling professional engagement with end users and stakeholders, including keeping them informed on incident progress, changes, and outages. Strong remote L2/L3 support background for desktop, laptop, and application-related escalations. Ability to mentor and guide junior engineers, collaborating effectively with cross-functional teams. Fluent English proficiency (written and verbal). Deep understanding of business objectives and strategic alignment of IT services. ITIL Certification is mandatory, with robust knowledge in Service Desk, Incident, Problem, and Change Management processes. Extensive hands-on experience with ServiceNow or other ITSM and ticketing tools. Proactive in reviewing tickets and ensuring timely closure, following up persistently. Excellent multitasking skills and adaptability in dynamic, fast-paced environments. Willing to work flexible 24/7 rotational shifts as required. Superior analytical skills and a track record of solving complex problems. Technical Expertise & Troubleshooting Skills Advanced troubleshooting for Windows Operating Systems and Active Directory administration. Comprehensive support for O365 Suite Applications. Configuration and troubleshooting for VPN technologies (Pulse Secure, AnyConnect, etc.). SAP system support and troubleshooting. Virtual Desktop Infrastructure (VDI) support. Expertise in endpoint management suites (e.g., SCCM, Desktop Central). Application troubleshooting and performance tuning. Preferred Qualifications Bachelors degree in Computer Science, Information Technology, or related field. Additional relevant certifications (e.g., Microsoft, Cisco) are desirable. Experience with automation of service desk workflows and scripting. This role requires a seasoned professional who leads incident resolution, ensures high-quality IT support delivery, and drives continuous service improvement.

This opening is for one of our leading Investment Banking client in Mumbai / Bangalore location. Exp level : 5 to 7 years Responsibilities You will provide support in the migration to the cloud solution. You will be responsible for the installation and effective running of File Transfers by CFT and XFB Gateway. You will be responsible for the installation and effective running of Sentinels file Transfer monitoring. You treat and resolve CFT incidents by diagnosing and determining severity and priority and deciding what actions to take to restore the service. You prepare, document and execute changes in accordance with internal procedures and in relation to the various stakeholders and clients. You verify the correct execution of these change requests and, if necessary, you implement a backup plan. You participate in the validation of the monitoring and the procedures and exercises of "Disaster Recovery". You ensure support for applications outside normal business hours. You create and maintain the up-to-date documentation in collaboration with the squad. You are involved in maintaining and improving operational quality. You will have regular contacts with the teams of the other technical fields, BPI, ITG, Helpdesk, the different Business Lines of the bank and the teams of BNP Paribas, the external suppliers. Technical & Behavioral Competencies Cloud solutions (Iaas, Paas using Kubernetes, Docker) The knowledge of CFT/XFB gateway on windows and / or Linux You are a technician and have a strong interest in support activities. Experience in managing incidents and problems is an added advantage. Knowledge of Axway Sentinel (Monitoring tool for File Transfer). Knowledge of Ansible Tower PGP(Pretty Good Privacy). Knowledge of Python, secure transport, shell, perl (Will be added advantage) Operational knowledge of the mainframe, including ISPF, JCL and REXX Good knowledge of Linux, Windows Problem determination, workaround resolution, root cause analysis, major incident managements

Position : NOC L1/L2 Location : Bangalore Experience: 2yrs 5yrs Notice : Immediate to 15days Key Skills required: Should be excellent in communication. Hands on experience on Network monitoring tools and Windows server experiences Hands on experience in ticketing tools preferable is Service now. Monitoring tool experience preferably Dynatrace. Provide technical support by answering/responding to phone/e-mail to client. Support remote users via Phones or emails. Management of Service and Supplier faults against SLA Targets. To follow up on the issue that have been escalated to their teams until the resolution. To report every alert/issue that has appeared in the shift and provides the info to the next shift if issue not resolved. Ability to handle multiple responsibilities. Vendor ticket management and timely escalations Flexible and able to work within a 24/7/365 shift pattern. Should have experience in handlining MIM calls. If you feel your profile is matching to above JD please share details along with updated resume to below mail Jakkakamakshi@happiestminds.com Kindly help with below details Total Experience (L1/L2): Relevant Experience(L1/L2): Current CTC: Expected CTC: Notice Period:(give the exact if serving mentioned LWD, if Not give official NP) Qualification: Current Location- Preferred Location: Are you Able to attend F2F interview on 23rd July: Thanks, Kavya

Exp - 5 to 8 yrs Location - Pune Role - Production Support Engineer 5 to 8 years of Experience in Production Support role for Java applications using DB2 Must have good SQL and UNIX knowledge Experience with trouble shooting the issues L2 level support by checking the Java log files and with application business knowledge Experience in handling Production Releases and Deployments Experience in using Helix or ServiceNow tool Ability to work in team good communication skills and client engagement skills Good exposure to monitoring tools like Azure Monitor App Insight Grafana

Responsibilities: Provide L1 and L2 technical support to end-users remotely and in-person. Troubleshoot and resolve hardware and software issues, including: o Desktop/laptop computers o Printers/scanners/fax machines o Network connectivity issues o Software installations and upgrades o Email and other applications Install, configure, and maintain computer systems and peripherals. Perform routine system maintenance tasks, such as backups and virus scans. Document all support requests and resolutions in the ticketing system. Escalate complex issues to senior IT staff when necessary. Participate in on-call support rotation as required. Assist with IT projects, such as network upgrades and software deployments. Maintain a positive and professional attitude at all times. Technical Skills: Operating Systems: Windows (all versions), Mac OS (preferred) Networking: TCP/IP, DNS, DHCP Hardware: PCs, laptops, printers, scanners, servers Software: Microsoft Office Suite, Active Directory, antivirus software Scripting/Programming: (Optional) PowerShell, Bash, Python Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (preferred) 2-4 years of experience in an IT support role Strong knowledge of Windows operating systems Experience with troubleshooting network connectivity issues Experience with common desktop applications (e.g., Microsoft Office Suite) Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work independently and as part of a team Ability to prioritize and manage multiple tasks.

Introduction We are looking for an experienced L2 IT Analyst with a strong background in the retail sector . In this role, you will be a Subject Matter Expert (SME) for real-world retail IT operations. Your primary responsibility will be to provide in-depth technical support and to help build and refine the datasets that power our revolutionary AI agent, Skyfall. This is a unique opportunity to leverage your retail IT expertise to shape the future of AI in the enterprise. The ideal candidate will have hands-on experience with the major tools and technologies that power retail companies. Key Responsibilities Dataset Creation : Author realistic and complex IT datasets, including simulated user tickets and the corresponding multi-step resolution plans. These will accurately mimic real-world L2-level IT issues found in retail environments across ITSM, ITOM, and ITAM domains. Dataset Review and Validation : Conduct rigorous, in-depth validation of datasets created by our AI models. Critically review them to ensure technical accuracy, adherence to ITIL best practices, and precise reflection of real-world retail IT operations and their inherent complexities. Subject Matter Expertise : Act as a central resource and internal point of contact for our product and engineering teams on all things related to IT. Provide crucial domain context, offer guidance on complex scenarios and industry best practices, and clarify technical nuances to ensure accurate data conversion and model development. Process Improvement and Analysis : Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions. Required Skills and Qualifications A bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Proven experience (at least 2 years) in an L2 or higher IT role within the retail industry, with a deep understanding of L2 or higher support processes, IT process analysis, and documentation. Experience with IT Service Management (ITSM) platforms like ServiceNow or Jira, with a focus on analyzing workflows and ticket data. Deep understanding of core retail IT systems and workflows , including hands-on experience with tools for: ERP : SAP S/4HANA or Oracle NetSuite CRM : Salesforce Sales Cloud or Microsoft Dynamics 365 POS Systems : Shopify POS, NCR SelfServ Kiosks, or similar Supply Chain Management (SCM) : Blue Yonder or Oracle SCM Cloud HRMS/WFM : Workday or UKG A strong grasp of ITIL v3/v4 frameworks and best practices, particularly concerning incident, problem, and change management processes. Exceptional analytical and problem-solving skills, with the ability to deconstruct complex IT scenarios into logical, sequential steps for dataset creation. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely to product and engineering teams. Nice to Have Foundational understanding of scripting (e.g., Python) and JSON

Role & responsibilities Looking for an L2 Support Engineer Role Mandatory Skills: L2 Production Support Unix Oracle Banking Domain Experience is must. Preferred candidate profile Production Support for payments applications Need to handle P1/P2 incident with proper update to management. Handle user emails query and applications alerts. Liaise with ITIP/Infrastructure teams to ensure proper system configurations and hardware performance efficiencies Provide support in shifts, on call support for weekday/weekend support & special support for ISPL holidays (on need basis). Implement & follow APS processes for Production Incidents, Service Requests, Problem Management, and Change Requests. Contribute towards ensuring DR readiness of all production applications Contribute towards resolving Hardware, Software & Application related security vulnerabilities Manage housekeeping, upgrades, installation, backup/restore & adherence to DR plans to ensure smooth functioning of existing systems. Need to be available for any issues affecting production.