381 L2 Support Jobs

Responsibilities: Provide first-line and second-line technical support to customers via email, phone, or chat. Diagnose and resolve software issues, bugs, and technical queries efficiently and effectively. Create and maintain knowledge base articles, documentation, and FAQs for both internal and customer use. Assist with system monitoring and performance tuning to ensure software stability. Assist customers in product feature usage, configurations, and best practices. Provide training to end-users or internal teams on new features and functionalities. Log and track incidents in the support management system , ensuring that all issues are addressed promptly. Stay up-to-date with the latest so...

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Dear Candidate We have a Immediate requirement in Technical Support Engineer with strong 3+ experience in SQL & Unix/Linux. Please find below details for the same Requirement : Technical Support Engineer (L2) Experience : 3 to 6 years Location : Bangalore. Shift: Rotational (Mandatory) Mandatory Skills : Hands on experience in Technical Support process Strong experience in SQL Should have extensively worked on Unix/Linux Candidate should be willing to work in rotational Shifts which includes Night Shifts too Excellent Written and Verbal communication skills Good Inter personal skills About ArisGlobal (www.arisglobal.com): ArisGlobal is an MNC and a product based software company. It is also ...

Responsibility Supporting Activities IT infrastructure operations 1) Manage and maintain servers, networks, and cloud-based systems. 2) Designing, deploying, and manage cloud-based systems. 3) Manage and maintain Active Directory (AD), including AD Domain Services (AD DS) and AD Federation Services (AD FS). 4) Manage and maintain Azure AD, including identity and access management, single sign-on (SSO), and multi-factor authentication (MFA). 5) Manage and maintain Dynamics 365 on the cloud, including installation, configuration, and troubleshooting. 6) Manage and maintain Citrix, including XenApp, XenDesktop, and NetScaler 7) Manage and maintain WAN technologies such as MPLS, VPN, and SDWAN C...

We are looking for a Product Owner to organize, prioritize and assess work for our scrum team. Product Owner responsibilities include defining the product vision, gathering feature requests, prioritizing the product backlog, and collaborating with development teams to deliver a successful product. He will also be responsible for scheduling releases, coordinating sprints and managing the support process. To be successful in this role, the candidate should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, the candidate will help us roll out products that deliver our companys vision ROLES AND RESPONSIBILITIES Ensuring products are rolled...

Role & responsibilities Technical JD User and group management AD OU structure AD permission delegation Process to create OU DNS and it's configuration details like scavenging, DNS forwarders, conditional forwarders. Replication topology Time configuration of PDC emulator and other DC's GPO Config and management procedure/GPO Delegation/GPO Export Password policy configuration (Domain and FGPP) GPOs backup and restore procedure. Group policy troubleshooting AD recycle bin configuration. AD Object recovery procedure Backup and restore. FSMO role management and troubleshooting Trust management and troubleshooting Domain Controllers promotion and decommission procedure.

MNC OPENINGS Role- Technical support-International voice Exp-3+yrs upto- 6LPA Graduation is Must Loc- Coimbatore If interested, contact: Anushka: 90360 01770 Email: anushkaizee@gmail.com

Providing L2 Support to bank IT Team and bank users on FINACLE Application 10 x Good Debugging knowledge on Custom/Product Error Providing backend as well as frontend solution regarding CRM Module , All types of Accounts module (SB/CA/CC/OD/LA) and loans and advances. Should be able to classify the issue as data related , product related or customization related To ensure all the tickets raised are closed within the mentioned SLA time period To analyse the common issues being raised on daily basis and provide permanent fix for the same in Finacle Modules Able to publish the daily ticket status to the stake holders To be able to fix small customization issues . Should have good environment kn...

Role & responsibilities Responsible for the day- to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation. Analyse, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies Respond to client problems (phone/portal) voice support (Inbound / Outbound), Log and document incidents within a ticketing system (Auto generated tickets) Refer incidents to L3 team when an incident is beyond their scop Ensure SLAs are met and delivered according to Support specification Participate in sharing kn...

Seeking a Core .NET Support Engineer to provide L2/L3 support for .NET apps in a 247 environment. Must have strong .NET, SQL, and troubleshooting skills with flexibility for rotational shifts and collaboration across teams.

The Job Responsibilities: Your duties will include providing technical L2 support to both internal and external customers across our full suite of OTC Derivative products and FX for post-trade confirmation processing. You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group. The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner. Liaising with ...

As an ideal candidate for this role, you will be responsible for providing L2 support to any Reconciliation tool for an Investment banking firm. Your key responsibilities will include: - Managing production issues efficiently to ensure smooth operations. - Investigating and resolving production issues on a daily basis to maintain system integrity. - Involvement in Disaster Recovery (DR) activities to ensure business continuity. - Proficient in writing SQL queries and optimizing SQL commands for database operations. - Managing Linux servers effectively for application support. Your qualifications should include: - Hands-on experience in providing L2 support for Reconciliation tools in an Inve...

Dear Candidate, We are having Openings for Dot Net developer developer + support for one of our Major Clients @ Tech Mahindra. Pls find below details. Location: Gurgaon Exp: 6+ yrs NP: 0-30 Days Mode of Work: Hybrid Required Skills: ASP.NET, C Sharp, ASP.NET, MS-SQL Server, PostgreSQL, SSIS and/or Web services, WCF, Webservices, Rest API, WebAPI, MVC, JavaScript, VBScript ,JQuery. Good understanding of Software Development Life Cycle methodology, Agile Scrum, JIRA, DevOps/CI-CD tools (Git Bitbucket, Ansible, CDD, TFS, Jenkins, TFS etc.), IIS deployment, Job monitoring etc. Preferred Skills- (1) Work experience of WCF, Salesforce Fusion, Risk Management, Disaster Recovery & Business Continuit...

Mandatory Skills- L2 Production Support-application + Linux Server Admin(Moderate Level of Expertise) + Any APM Tools Experience (Grafana/Splunk/Datadog - Preferred) Location: Bangalore & Hyderabad. 24*7 Production Support No Hybrid Model / No – Work from Home Work from Mphasis Office - ODC Work Location – Hyderabad and Bangalore Rotational Shift Timings – (6:30 AM TO 3:30 PM // 2:00 PM TO 11:00 PM // 10:00 PM TO 6:00 AM)

Role & responsibilities Conduct in-depth investigation of security incidents including data collection, root cause analysis, and recovery efforts, ensuring compliance with defined SLAs. Validate and fine-tune correlation rules, use-cases, and custom detections in SIEM tools to reduce false positives and improve detection fidelity. Propose new SIEM use cases with playbook creation based on threat intelligence, evolving TTPs, or internal security gaps. Conduct alert quality reviews, enhancing or retiring outdated detection logic and recommending improved strategies. Provide mentorship and analytical support to L1 analysts, helping them enhance detection and response capabilities. Continuously ...

At Genpact, we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an advanced technology service...

Good Linux skills (proper hands-on) as most of the applications runs on file system Good SQL skills. Should be able to write basic SQLs using joins, sub-queries, DMLs and DDLs Monitoring tools knowledge and experience in Splunk, Dynatrace L2 PROD Support experience (aware of ITSM Process and tools) Good and confident communication skills Must to have Java, DevOps tools (CI/CD pipelines in Jenkins) Good to have Cloud knowledge and automation tools like Chef, Puppet/XLR

Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Tech Stack : M365, Azure ...

We are seeking a skilled Production Support Specialist with hands-on experience in UCMDB, OpenText, or HP OpenView products. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining enterprise IT operations tools and ensuring high availability and performance of production systems. Key Responsibilities: •Provide L2/L3 support for enterprise monitoring and configuration management tools such as UCMDB, OpenText, or HP OpenView. •Monitor system performance, identify issues, and implement solutions to ensure system stability and uptime. •Collaborate with infrastructure, application, and operations teams to resolve incidents and service requests. •Perform root caus...

Walk-In Drive at Safran Digital Campus (DIGIT) Mumbai About Safran: Safran is a French-based global product MNC and a world leader in Aerospace, Defence, and Space technologies, operating across 27+ countries with over 90,000 employees worldwide. At the Safran Digital Campus (DIGIT), we are leading Safrans digital transformation journey driving innovation through cloud, automation, data engineering, and IT modernization to power next-generation aerospace and defense systems. Joining Safran means becoming part of a global innovation ecosystem where your work contributes to mission-critical projects, international collaboration, and cutting-edge technology initiatives. Walk-In Opportunity: Sys...

&Role & responsibilities Provide one-on-one technical support to customers through various channels (email, chat, phone, video calls) Analyze and troubleshoot complex technical issues with personalized approaches based on customer skill level and context Build and maintain strong relationships with assigned customers, understanding their unique workflows and requirements Create customized documentation, guides, and tutorials for individual customer needs Collaborate with product and engineering teams to escalate issues and communicate customer feedback Proactively monitor customer accounts to identify and resolve potential issues before they impact operations Conduct personalized onboarding ...

Role & responsibilities The sole point of contact between the business unit and information Technologys Application Development team and Vendors. Strong knowledge and debugging skills in SQL Server Stored Procedures and Database Queries Strong knowledge on Windows Should be able to deploy projects and bug fixes to production. Identify high priority incidents and escalate to management. Assist with client support reporting. Should be able to write PLSQL/SQL queries.

JD for Tech Support: Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).8 System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc. On-Prem (must know AD, Domain Controlle...

Job Title: Support Manager Enterprise Production Support About the Role We are looking for an experienced and hands-on Support Manager / Technical Project Manager to lead enterprise-level production support for a diverse portfolio of business-critical applications. The ideal candidate will possess deep expertise in the Microsoft technology stack , Azure cloud services , and a solid understanding of ITSM processes and tools . This role requires a proactive leader capable of driving operational excellence, ensuring service stability, and establishing strong governance across support functions. The position involves close collaboration with cross-functional Agile teams in a fast-paced environme...

Informatica /L2 L3 Support Experience: 8+ yrs Job Location: Pan India(Hybrid) Notice Period: Only Immediate Joiners Shift Timings: 6 AM to 3.30 PM & 12.30 PM to 9.30 PM Mandatory Skills: L2 L3 Support Informatica , Tableau UNIX , SQL Must have 5 or more years of hands-on development experience and can deep dive into issues in the technologies related to: Informatica 10.5.6 (Power Center), Tableau Unix/Linux shell scripting, PL/SQL Nice to have skills : SQL Developer/Toad, Putty, Control M Sche duling , Teradata SQL Assistant, Teradata Viewpoint, SAP etc Release/Deployment, Operational Readiness, Production Governance is a must Interested candidates can share your CV to " kalyan.v@talent21.in...