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Service Desk Lead - Noida

Tata Consultancy Services

10.0 - 12.0 years

Noida

Work from Office

Role: Service Desk Lead Experience: 10-12 Years Location: Noida You will be required to : • Respond to L1 / L2 Troubleshooting issues over phone, with a drive to achieve First Call Resolution. • Respond to incidents and requests logged by user via Service Now tool within SLA requirements. • Investigate and diagnose incidents and take necessary action to quickly resolve or escalate to the correct onward support team. • Document all actions clearly according to process in Service Now system. • Follow incident life cycle as defined by process for logging the incident with proper priority, categorisation, and documentation, performs follow up on all necessary incidents as defied in process with ...

Posted 6 days ago

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Analyst

SRS Infoway

2.0 - 6.0 years

Hyderabad, All india

On-site

Job Description: You should be experienced in SSIS, SQL, data analysis, root cause analysis, L2 support, job monitoring, incident/problem management in the insurance/reinsurance domain. Additionally, hands-on experience with ServiceNow/ITSM is required. Key Responsibilities: - Utilize SSIS and SQL for data analysis and root cause analysis - Provide L2 support and monitor jobs - Manage incidents and problems effectively within the insurance/reinsurance domain - Work hands-on with ServiceNow/ITSM for efficient operations Qualifications Required: - Proficiency in SSIS, SQL, and data analysis - Experience in root cause analysis and L2 support - Knowledge of incident/problem management in the ins...

Posted 1 week ago

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AVP L2L3 Support Banking Pune 10 yrs Exp

Crescendo Global Leadership Hiring India

10.0 - 16.0 years

30 - 40 Lacs

Pune

Work from Office

Summary Step into a role where technology meets purpose. We are looking for a CSO Service Manager to drive the successful delivery of Location Strategy and IT Service initiatives, ensuring excellence across planning, budgeting, quality, governance, and risk. This role sits at the heart of digital transformation, shaping resilient, customer-centric technology services while influencing senior stakeholders and leading high-impact outcomes. Location – Pune Your Future Employer – A leading global financial services organisation with a strong footprint in digital banking and technology transformation, known for its focus on innovation, governance, and operational excellence. Responsibilities – De...

Posted 3 weeks ago

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