581 L2 Support Jobs

Responsibilites: Solve technical issues for customers on SAP Learning, the Training Shop and the CertificationHub Communicate clearly, professionally and proactively with customers via ticketing channel Manage customer escalations Collaborate with fellow service & support colleagues and other internal organizations globally to provide superior customer service Take ownership of technical issues and drive to resolution Continuously improve service and support processes to increase efficiency Drive and manage projects with other support colleagues Create root cause analysis of reported incidents for our stakeholders Run reports on learning usage triggered through customer service requests Deli...

About The Role Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Zscaler Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Zscaler Security Operations Specialist, you will handle day-to-day administration and troubleshooting of ZIA and ZPA services. Your role involves configuring policies, monitoring traffic, and resolving user acce...

Job Summary: We are seeking a skilled and flexible IT Technical Support Specialist to join our dynamic team. The ideal candidate will possess a strong background in technical support with a focus on various IT systems and tools including Excel, BI tools, SQL queries, Service Now, and other ticketing systems. Additionally, experience in production support and some knowledge of project and release management will be considered as plus point. This role demands flexibility to work in multiple shifts to provide round-the-clock support. Key Responsibilities: Technical Support: Provide first and second-level support for IT-related issues and service requests. Troubleshoot and resolve issues related...

We are looking for a skilled L2 Support Engineer/Lead with 6-10 years of experience to join our team in the Employment Firms/Recruitment Services Firms industry. The ideal candidate should have solid experience in providing application support and be well-versed in Incident problem management, leading a team, and helping build a team equipped with the skills/knowledge to support Cloud enabled applications. Roles and Responsibility Provide 24/7 application support and schedule releases for weekends. Troubleshoot and coordinate service issues on Azure. Lead a team to support Cloud enabled applications. Collaborate with senior business stakeholders to explain complex technical issues. Work effe...

Looking for a skilled L2 Support Engineer/Lead to join our team at IDESLABS PRIVATE LIMITED. The ideal candidate will have a strong background in employment firms/recruitment services and be able to provide excellent support to our clients. Roles and Responsibility Provide technical support and guidance to junior engineers and clients. Lead and manage a team of engineers to achieve project goals and objectives. Collaborate with cross-functional teams to identify and resolve complex technical issues. Develop and implement process improvements to increase efficiency and productivity. Conduct training and mentoring sessions for junior engineers. Analyze and troubleshoot technical problems and p...

This role involves hands-on troubleshooting, configuration, and user enablement across the product development lifecycle. Responsibilities: - Provide L1L2 support for Codebeamer and Windchill platforms, including issue triage, resolution, and escalation. Configure workflows, trackers, roles, and permissions in Codebeamer for ALM use cases. Support Windchill modules such as change Management, Document Management, and Part Structures. Assist in onboarding, training, and documentation for engineering and bussiness users. Develop basic scripts or utilities using JavaScript, C#, or C++ to automate repetitive tasks or enhance user experience. Collaborate with cross-functional teams to gather requi...

Job Title: IT Support Engineer (L1/L2) Location: Noida Contact: Parul Singh (Parul.singh1@artech.com) Role & Responsibilities: Provide L1/L2 support for hardware, software, network, and IT systems. Troubleshoot and resolve IT issues promptly. Escalate complex issues as needed. Perform system updates, software installs, and network configurations. Monitor IT systems for smooth operation. Create and maintain documentation (SOPs, Knowledge Base). Ensure data security and ISO 27001 compliance. Assist in audit preparation and risk management. Collaborate with teams to resolve IT problems. Preferred Skills: Experience with L1/L2 IT support. Knowledge of Active Directory, Office 365, DNS, DHCP, VPN...

L2 Support Engineer - JD Positions: L2 Support Engineer Job Location: Chennai (Nungambakkam) Salary Range: 18,000 to 26,000 per month Experience: 0 - 5 Years No of Positions: 8 Positions Role: Knowledge: Strong understanding of internet and troubleshooting. Experience: Hands-on experience with network devices (routers, switches, firewalls) and diagnostic tools. Troubleshooting Skills: Ability: Proficiency in diagnosing and resolving complex internet connectivity issues. Tools: Familiarity with tools for network analysis and monitoring (e.g., Ping, Traceroute, etc). Experience: Previous Role: At least 2-3 years of experience in a Technical support role, preferably with a focus n internet or n...

Role Overview: As a Senior Support Engineer- (IP), your primary responsibility is to ensure the optimal performance and security of network systems by continuously monitoring and proactively troubleshooting technical issues. You will be the main point of contact for both internal and external clients, documenting incidents and resolutions within a ticketing system. Your collaboration with cross-functional teams and vendor support will contribute to overall network enhancement. Key Responsibilities: - Monitor the health, performance, and security of network systems using monitoring tools. - Respond promptly to complex technical and hardware/software issues, documenting incidents and resolutio...

As a Palo Alto L2 Support Engineer, you will be responsible for handling advanced technical issues, assisting L1 support teams, and ensuring the smooth operation of Palo Alto security products. Your role will involve troubleshooting complex problems, guiding junior engineers, and working with customers to resolve network security issues. Key Responsibilities: - Handle escalated support tickets from the L1 team - Troubleshoot complex firewall, VPN, and connectivity issues - Configure and optimize Palo Alto products such as PAN-OS, GlobalProtect, etc. - Monitor logs and respond to security threats - Collaborate with vendors and internal teams for issue resolution - Train and mentor L1 support ...

Role Overview: As an experienced IT Support Engineer, your primary responsibility will be to provide high-level L1 and L2 support in a dynamic technical environment. You will resolve issues efficiently via chat and email, supporting a range of devices including MacBooks, remote Linux development machines, and Google Workspace. Your proactive and responsive nature will be key in handling various support tasks effectively. Key Responsibilities: - Provide L1 and L2 technical support through chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks such as access provisioning and management, ticket triag...

Provide L1/L2 support for Accops technologies (HySecure, HyWorks, HyID, HyLite). Perform installation, configuration, and upgrade of Accops components across environments. Troubleshoot issues related to VPN access, virtual applications, desktop delivery, and authentication. Manage and monitor user access, policies, SSL certificates, and gateway configurations. Handle incident management, change management, and problem resolution in line with ITIL processes. Work with Active Directory, DNS, DHCP, and certificate services integrated with Accops. Coordinate with server, network, and application teams for cross-platform troubleshooting. Maintain documentation for configuration, procedures, and k...

What you will do In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will analyze and resolve issues with adverse event data and file transmissions across integrated systems, leveraging data analytics to identify trends, optimize workflows, and prevent future incidents. Collaborating closely with various teams, you will develop insights and implement solutions to improve system performance, ensuring reliable and efficient data flow critical to safety operations. Monitor, solve, and resolve issues related to adverse event data processing across the safety ecosystem. Triage and ...

Role & responsibilities Project Description: We're looking for an experienced Application Support Engineer to join our technology team and support the management of secure, scalable cloud hosted applications across multiple clients and regions. This role is critical to ensuring the reliability, performance, and compliance of our client application environments, which underpin key financial systems and services. You'll work closely with our cloud SMEs and client teams, meeting SLAs, maintaining high standards and resolving incidents. Responsibilities: Application support, including incident and problem management Proactive monitoring and health checks Maintaining runbooks to ensure they are u...

As a Project and Operation Management professional, you will be responsible for providing leadership and supervision to team members of the Antivirus, Email, DCT & DLP team. Your role will involve ensuring that appropriate skilled resources are in place to meet required service levels. You will also be responsible for monitoring uptime, performance, and utilization of all Antivirus, DLP & Email Infrastructure. Key Responsibilities: - Provide L2, L3 support to L1 Teams (Techteam/CST) for resolution of issues related to Antivirus, Email, DCT & DLP. - Initiate configuration changes, perform impact analysis, validate & approve by competent authorities, plan & execute approved changes, and mainta...

Key Responsibilities Continuously monitor alerts, alarms, dashboards, and event logs from various applications, network devices, and systems like ASSURE1 and SEV1 Identify incidents and anomalies proactively and take immediate action as per defined SOPs. Escalate issues to relevant technical teams (network, server, application, security) within agreed SLAs. Perform initial triage of alerts to rule out false positives. Document incident details accurately in the ticketing system. Follow up on escalated incidents to ensure resolution and closure. Act as the first point of contact for incidents in the NOC. Maintain clear communication with L2/L3 support teams and stakeholders during outages. Pr...

Role & responsibilities Looking for Open Shift Engineer flexible for WFO Night shift (11PM-6AM) Candidate must have experience in L2/L3 Support. Candidate must be involved into Troubleshooting /support activities.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :LAN, Wi-Fi, IPAM, DHCP EXPERT REQUIRED - The Level 3 Network Engineer will have deep expertise in LAN, Routing, Wi-Fi, DHCP, IPAM, a...

Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following: Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent Information Tracking and classifying incoming incidents or service requests, attempting initially solutions Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution Ensures Incidents and Service Requests are properly escalated and assigned t...

About The Role Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You ...

Job Summary The Regional IT Support Engineer will be responsible for providing Level 2 technical support across multiple branch locations. This role involves troubleshooting, maintaining, and upgrading IT infrastructure, including network devices, systems, CCTV, and biometric solutions. The engineer will play a key role in ensuring seamless IT operations, minimal downtime, and timely issue resolution for all assigned regions. Role & responsibilities Technical Support & Troubleshooting Provide L2 support for incidents escalated by the Service Desk / NOC. Diagnose and resolve issues related to: Routers, switches, access points Desktop systems, laptops, and printer. Network performance and conn...

Interested candidates kindly help with below details and share their updated CV to nivitha.a@prodapt.com Total Experience: Relevant experience in PLSQL: Relevant experience in SQL: Relevant experience in Production/ L2 support: Current Company: Current CTC: Expected CTC: Notice Period: Current Location: Offer in Hand (CTC- If any): Flexible to work from office (5 days): Y/N Fine to work in rotational shift: Y/N Reason of Change: Overview The ADM-Developer role is a key position within the AD & ASM department. The role will report to the ADM-Analyst and can be based at any Prodapt location across the globe. The overall purpose of the position is to comprehend business requirement and system s...

REPORTING TO : Manager SUMMARY OF POSITION AND OBJECTIVES: (maximum 500 characters (not including spaces) for short position posting and introduction of posting on Eurofins website and career portals) The Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support of the Applications / suite of applications. They will work closely with the Eurofins resources working in Labs, Business Analyst and Service Desk to provide Level 2 support and to ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and Problem management process. POSITION & OBJECTIVES...

Job Role Role : IT Support Specialist Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST Work location: Bangalore The main objective of this position is to maintain system functions and provide daily support to business. Responsibilities : Provide first-line and second-line technical support for IT products, addressing technical issues and providing solutions in a timely manner. Troubleshoot and resolve software bugs, system errors, and performance issues for internal users or customers. L2 Support for multiple applications by oneself and together with the team. Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum busi...

Job Description: LIMS Location: PAN India Experience Required: 7 to 10 years Notice Period: immediate to 30Days LIMS Strong Concepts of LIMS LabWare V6 V7 V8. Detailed knowledge on Labware LIMS Architecture Labware Database Structures SAP Crystal Reports Oracle PLSQL Hands on Experience in LIMS application development LIMS basic Language Subroutines Interfacing Upgrade and validation Experience in Labware Modules like LIMS Stability EM Inventory Storage Location Management Instrument Interfaces Lot Sample Management for Clinical Trial Manufacturing Domain Hands on experience on requirement gathering and configuration development of Laboratory Information Management System LIMS eg LabWare pre...