13 Technical Voice Process Jobs
Job Alert
Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
0.0 - 5.0 years
1 - 3 Lacs
Thane, Navi mumbai, Mumbai (all areas)
Work from Office
Job Role: Customer Service Executive Voice Process (HP North America) Location: Thane West Qualification: Hsc Pass to Any Graduate Job Summary: This role involves providing customer service support for HP North America customers through voice-based interactions. The primary responsibility is to assist customers with technical troubleshooting of HP systems and ensure timely and effective resolution of their issues. Key Responsibilities: Handle inbound voice calls from HP North America customers Provide technical troubleshooting support for HP systems and products Deliver high-quality customer service and maintain service level standards Log and track customer interactions accurately Coordinat...
Posted 4 days ago
0.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Hiring for - Service Desk (Technical Support || International voice) Role : Technical support associate Senior Technical Support associate Job Description: We are looking for enthusiastic candidates to join our Technical Support International Voice (Service Desk) team. The role involves handling customer queries, providing timely solutions, and maintaining excellent service quality. Key Responsibilities: Technical Support (L1/L2) Respond to customer queries via calls/emails. Troubleshoot and resolve technical issues. Maintain proper documentation of incidents. Ensure customer satisfaction with prompt service. Service Desk Operations ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk) ...
Posted 6 days ago
0.0 - 1.0 years
Chennai
Work from Office
Job description Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Technical Customer Support. Job Criteria: 1) Immediate joiners required, who can join us by January. 2) Looking for Freshers. Required candidate profile: Prospect candidates should have: - Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer service. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts . Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground floo...
Posted 6 days ago
0.0 - 4.0 years
1 - 5 Lacs
Hyderabad
Work from Office
International Customer Support (Voice / Non-Voice/Semi Voice) Key Responsibilities Handle inbound and outbound interactions through voice, chat, and email. Resolve customer queries, complaints, and technical issues effectively. Ensure excellent customer experience with professional and empathetic communication. Provide accurate information regarding products, services, and policies. Maintain records and update CRM tools as per process guidelines. Eligibility Criteria Education: Intermediate / Graduate / Undergraduate (any discipline). Experience: Freshers with excellent communication skills are welcome. 1 year of international customer support experience preferred (voice/technical support/No...
Posted 6 days ago
0.0 - 2.0 years
Chennai
Work from Office
Greetings from Sutherland!!! We are hiring candidates for International Voice Support Associate Job Criteria: 1) Immediate joiners required. 2) Excellent verbal communication skills in English 3) We are looking for freshers and tenured candidates who want to build their careers in the customer service domain by having excellent communication and written skills. 4) Ability to handle real-time voice calls. Preferred candidate profile: Excellent communication skills and written skills. The candidate's prime role will be assisting customers through Calls. Candidates who are ready to relocate in Chennai Location alone. Required only immediate joiners and somebody who are within 30KM radius of dis...
Posted 1 week ago
0.0 - 3.0 years
Gurugram
Work from Office
As a Tier--2 performance support associate you will work on external (client/ Account Manager support). This profile requires excellent written, verbal and customer service/handling skills along with in depth product and process knowledge. Requirement Minimum Bachelor's degree or equivalent Minimum voice experience of 1 - 2 years in International customer service profile for SPE Excellent communication skills and willingness to work in a voice/chat/email channels across multiple shifts/ 24/7 environment. Quick learner: able to quickly absorb complex product and procedural information, and seamlessly adapt to rapid changes in the product, process and workflow as they occur. Customer service s...
Posted 1 week ago
4.0 - 9.0 years
7 - 9 Lacs
Hyderabad
Work from Office
Role-Team Lead | Windows Support Any grad with min 4 years exp in Service Desk & 1 year as a Team Lead Skills-Windows Troubleshooting/Service Desk/AD CTC-Upto 9.5 LPA WFO-5 Days working 24*7 Shifts Immediate Joiners only Contact- HR Jyoti:9828381541 Required Candidate profile Should have experience from a bpo/mnc company. Perks and benefits Both side cab
Posted 1 week ago
1.0 - 3.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Walk-in Drive Teleperformance Hyderabad is hiring for International Voice Process! 24/7 shifts with rotational week-offs Minimum 1 year of customer support in voice experience required Handle international customer queries and provide excellent service Opportunity to work with a global team Competitive salary and benefits Immediate Joiners only. Location: Hyderabad Roles & Responsibilities: Handle inbound/outbound customer calls Resolve customer queries/issues efficiently Provide product/service information Meet customer satisfaction targets Collaborate with team for process improvements. Interested Candidates can directly walk-in or can share your resume to below recruiter. Name : Madhu Pri...
Posted 2 weeks ago
0.0 - 5.0 years
3 Lacs
Chennai
Work from Office
Greetings from Sutherland!!! We are hiring candidates for International Voice Support Job Criteria: 1) Immediate joiners required Should be available to join us in the month of Januarry 2026. 2) Excellent verbal communication skills 3) Minimum 6 months of experience in an international voice process (Tech knowledge required) 4) Ability to handle real-time voice calls. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts Compensation: CTC: 3 to 3.5 LPA (varies based on candidate experience) Additional Information: Work from office Two-way cab facility available upto 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Groun...
Posted 2 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Position: International Chat Customer Support (Only international experience) Mode : Work from Office Shift : Night Rotational Shift - 2 way cab Location - Uppal, Hyderabad (Cab Radius 22 KMS) do check the radius no self transport option beyond 22km radius . Salary :- 12 + Months - 30k Take home Key Requirements & Responsibilities: Minimum Education: Under grads /Any Graduation Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy infor...
Posted 2 weeks ago
0.0 - 1.0 years
0 - 2 Lacs
Chennai
Work from Office
Job description Greetings from Sutherland!!! We are hiring candidates for International Voice Process - Technical Customer Support. Job Criteria: 1) Immediate joiners required, who can join us by 19th January. 2) Looking for Freshers. Required candidate profile: Prospect candidates should have: - Excellent verbal and written communication skills in English. Ability to articulate, bright and curious. Passionate about Customer service. Shift Timings & Off: 5-day work week with rotational shifts Predominantly night shifts . Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. Work Location: Sutherland, A1 Block, Ground...
Posted 3 weeks ago
1.0 - 3.0 years
3 Lacs
Chennai
Work from Office
Job Summary: A CSA in this role deals with resolving customer queries for various process related tasks. The associate provides appropriate solutions to the customer while providing a high level of customer service and accurate information. Job location : OMR Navallur, Chennai Position : CSA Industry: ITES/BPO Category: International Voice Process Shift: Night shift /Flexible to work in any shifts and timings Cab Boundary Limit - Upto 30kms. (One Way Drop) Key Skills: Good Communication Skills. Listening & Comprehension. Good typing skills HR Spoc - Madhubala Minimum Eligibility: Should have minimum 1year of experience in International Voice Process!! Any Graduates can apply Location: 5th fl...
Posted 3 weeks ago
1.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Hiring For International Voice Process Role :- Associate Qualification :- Graduation/10+2 Required :- Min 1+ Year of Exp Into International Voice/ Technical Support . Holding exp Into Semi-voice exp is also Consider (Only Email & chat). Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Walk-in Interview ROI :- HR, Assessment & Ops round. Notice Period :- Immediate Joiners Package :- Freshers :- 3LPA, (Take home 20,000) + Incentives & Allowances Experience :- Decent 30% Hike On last ctc(...
Posted 4 weeks ago
Exploring Technical Voice Process Jobs in India
The technical voice process job market in India is growing rapidly, with many companies looking to hire skilled professionals in this field. Technical voice process roles require a combination of technical knowledge and excellent communication skills, making them a popular choice for job seekers in the IT industry.
Top Hiring Locations in India
Here are 5 major cities in India actively hiring for technical voice process roles: 1. Bangalore 2. Hyderabad 3. Pune 4. Chennai 5. Gurgaon
Average Salary Range
The average salary range for technical voice process professionals in India varies based on experience levels. Entry-level positions typically start at around INR 3-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.
Career Path
In a technical voice process career, professionals can progress from roles such as Technical Support Executive to Senior Technical Support Engineer, and eventually to Team Lead or Manager positions. With experience and additional certifications, individuals can move up the career ladder and take on more challenging roles.
Related Skills
In addition to technical voice process skills, professionals in this field may also benefit from having expertise in areas such as customer service, problem-solving, and knowledge of various operating systems and software applications.
Interview Questions
- What is a technical support process? (basic)
- How do you troubleshoot network connectivity issues? (medium)
- Can you explain the difference between TCP and UDP? (medium)
- What is Active Directory and how is it used in technical support? (medium)
- How do you handle irate customers over the phone? (basic)
- Can you walk me through your experience with remote desktop support tools? (medium)
- Describe a time when you had to escalate a technical issue to a higher-level team. How did you handle it? (advanced)
- How do you stay updated with the latest technology trends in the IT industry? (basic)
- What is your approach to documenting technical issues and resolutions? (basic)
- Have you ever dealt with a challenging technical problem that seemed unsolvable? How did you resolve it? (advanced)
- Explain the importance of SLAs (Service Level Agreements) in technical support. (basic)
- How do you prioritize your tasks when handling multiple technical support tickets simultaneously? (medium)
- Can you provide an example of a successful cross-functional collaboration you were involved in? (medium)
- How do you handle stress and pressure in a fast-paced technical support environment? (basic)
- What steps would you take to troubleshoot a computer that won't boot up? (medium)
- Describe your experience with VoIP (Voice over Internet Protocol) technology. (medium)
- How do you ensure customer data security and confidentiality while providing technical support? (basic)
- Have you ever implemented any process improvements in your previous technical support roles? If so, what were they? (medium)
- What do you consider the most important quality for a technical support professional to have? (basic)
- How do you handle repetitive technical issues from customers? (medium)
- Can you explain the difference between hardware and software troubleshooting? (basic)
- Describe a time when you had to explain a complex technical issue to a non-technical customer. How did you simplify it? (medium)
- Have you ever had to handle a technical support crisis outside of regular working hours? How did you manage it? (advanced)
- How do you ensure your technical skills are up-to-date and relevant in the ever-evolving IT industry? (basic)
Closing Remark
As you explore opportunities in the technical voice process job market in India, remember to showcase your technical expertise and communication skills during interviews. Prepare thoroughly, stay updated with industry trends, and apply confidently to secure a rewarding career in this field. Good luck!
Start Your Job Search Today
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
Please Verify Your Phone or Email
We have sent an OTP to your contact. Please enter it below to verify.
Featured Companies
-
Blinkit Private Limited
1047 Jobs |
-
Marriott International
429 Jobs |
-
Uplers
391 Jobs | Ahmedabad
-
Tata Consultancy Services
368 Jobs | Thane
-
Wipro
365 Jobs | Bengaluru
-
Genpact
313 Jobs | New York,NY
-
Turing
273 Jobs | San Francisco
-
Confidential
272 Jobs | Silicon Valley
-
Virtusa
259 Jobs | Southborough
-
Aditya Birla Capital
256 Jobs | Mumbai