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0.0 - 3.0 years

0 Lacs

karnataka

On-site

As a Trainee Field Service Engineer in the Desktop Support team, you will play a crucial role in providing on-site technical assistance and ensuring seamless IT operations for our clients. This entry-level position is perfect for individuals who have a keen interest in IT and aspire to establish a rewarding career in field service and technical support. Your responsibilities will primarily involve visiting client sites, addressing desktop and laptop issues, installing and troubleshooting operating systems and software applications, as well as offering basic network support. You will be required to replace or repair hardware components, assist with OS upgrades and antivirus updates, and diligently maintain records of service calls and resolutions. Collaboration with the central IT support team for issue escalations, adherence to ITIL or company-specific service processes, and ensuring prompt resolution of technical problems will be key aspects of your role. Your commitment to providing exceptional customer service, along with your problem-solving skills and effective communication, will be essential in delivering high-quality support to our clients. To excel in this position, you should hold a Diploma or Bachelor's degree in Computer Science, IT, Electronics, or a related field. A foundational understanding of computer hardware, operating systems, and networking concepts is necessary. Your willingness to travel to various client locations, work both independently and as part of a team, and your eagerness to learn and develop in the realm of IT support will be highly valued. Preferred qualifications include basic certifications such as CompTIA A+, Microsoft MTA, or equivalent, familiarity with remote desktop tools and ticketing systems, and relevant internships or academic projects related to desktop support or hardware troubleshooting. You can look forward to receiving hands-on training and mentorship from seasoned engineers, exposure to diverse client environments, opportunities for career advancement within the organization, a competitive stipend/salary, and travel allowances. Join us and embark on a fulfilling journey where you can enhance your technical skills, contribute to the success of our clients, and grow professionally in the dynamic field of IT support.,

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2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

NTT DATA is looking for a Field Tech Specialist - Tech Bar to join our team in Hyderabad, Telangana, India. As a Field Tech Specialist, you will be responsible for providing support to the organization's end-user base, responding to service requests and incidents, and collaborating with various teams to resolve issues effectively. You will lead the Hyderabad team and work closely with other tech teams in the region. Key responsibilities include imaging and managing laptops using Intune imaging and Airwatch portal management, managing hardware lifecycle, acting as the 1st Level Point of Contact for escalations, and managing tickets on ServiceNow ITIL tool based on priorities and SLAs. You will also handle mobile device assets, JAMF portal, and support end users in installing software applications and ensuring project requirements are met. Additionally, you will collaborate with cross-functional teams, assist the network management team with onsite support for network upgrades, troubleshoot technical issues, conduct training for field service techs, and analyze complex problems to provide practical solutions. You will build and manage customer relationships, both internal and external, to align with client needs. To be successful in this role, you should have 3-5 years of experience in desktop support for software and hardware troubleshooting in Windows OS and MAC OS environments, minimum 2 years of experience in Microsoft Intune, IOS, JAMF Apple Device management, and Tangoe. You should also have at least 2 years of team lead experience, a good understanding of the ITIL framework, and experience using ITSM tools like ServiceNow and Remedy. NTT DATA is a global innovator of business and technology services, serving a significant portion of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. With experts in over 50 countries and a robust partner ecosystem, our services include consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. We are a leading provider of digital and AI infrastructure worldwide, part of the NTT Group investing significantly in R&D to support organizations and society in transitioning confidently to the digital future. Visit us at us.nttdata.com.,

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2.0 - 6.0 years

0 Lacs

maharashtra

On-site

The Desktop Support Specialist position is a full-time on-site role located in Mumbai. As a Desktop Support Specialist, you will be responsible for providing technical support for desktop computers and printers. Your main tasks will include troubleshooting issues, performing day-to-day desktop support activities, and ensuring the smooth operation of IT systems. Your responsibilities will also include the installation, configuration, and maintenance of hardware and software. You must possess knowledge and experience in supporting desktop computers, including installation and troubleshooting. Additionally, you should have skills in technical support and desktop support for end users, proficiency in printer support and maintenance, and strong troubleshooting abilities for various hardware and software issues. Excellent communication and customer service skills are essential for this role, as you will be interacting with users to resolve technical issues promptly. You should be able to work independently as well as collaboratively within a team environment. The ability to prioritize tasks and manage time effectively is crucial in this position. Relevant technical certifications such as CompTIA A+ or Microsoft Certified Professional would be a plus. Experience in an educational or training institution is also considered advantageous for this role. If you meet these qualifications and are looking for a challenging opportunity in desktop support, we encourage you to apply for the Desktop Support Specialist position.,

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13.0 - 17.0 years

0 Lacs

ahmedabad, gujarat

On-site

We are looking for a detail-oriented IT Executive to support our trading and back-office systems, ensure smooth technical operations, and resolve issues related to stock market applications. The ideal candidate should have a strong understanding of trading platforms, networking, and desktop support in a stock broking environment. Monitor and manage trading terminals, provide IT support to traders and back-office teams for any technical glitches or downtime. Handle setup, configuration, and troubleshooting of trading software and hardware. Coordinate with exchange/vendor support teams for escalations and updates. Ensure daily backups and system logs are maintained for compliance. Install and maintain antivirus, firewall, and secure network configurations. Requirements include a Bachelors degree in IT / Computer Science / Engineering or related field, good communication skills, and the ability to work under pressure. If you feel that you fit the criteria or know someone who does, please feel free to DM or write to us at (8780633408). This is a full-time position that requires in-person work. The application deadline is 05/08/2025.,

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0.0 - 3.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a fresher candidate or someone with 0-1 year of experience in installation, configuring, and supporting the management of computer hardware and network, you are expected to have knowledge or experience in WAN/LAN technology. You should be able to set up, develop, and deploy enterprise wireless networks using appropriate encryption/authentication protocols. Additionally, you will be responsible for providing end-user support and managing server infrastructure. It is essential to have a good exposure to Linux administration. Your responsibilities will include installing, configuring, implementing, and performing preventive maintenance of desktop systems. You will be required to conduct daily system monitoring to ensure the integrity and availability of all hardware, server resources, systems, and key processes. This involves reviewing system and application logs, configuring firewalls, and verifying the completion of scheduled jobs. Furthermore, you will be responsible for performing regular backups and restoring information when necessary. It is crucial to ensure that all required file systems and system data are successfully backed up to the appropriate media. You will also be expected to administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, software deployment, email, internet, intranet, security updates, and patches.,

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1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

At Eseye, we empower businesses to embrace IoT without limits. IoT technology is transforming our world, and our pioneering technology allows businesses to overcome the complexity of IoT deployment. We help them develop, deploy, and manage IoT projects without the fear of making mistakes. With the support of our unique AnyNet Secure SIM technology, Connectivity Management Platform, and a strong partner ecosystem, we assist more than 2,000 customers globally in seamlessly connecting devices across 190 countries, agnostic to over 700 available global networks. As Eseye experiences substantial growth, we are in need of experienced customer support engineers capable of performing detailed analysis and providing a customer-centric interface. In this role, you will own reported incidents, advocate on the customers" behalf, and escalate issues when necessary. Your primary responsibility will be to facilitate swift resolutions using defined processes, identify complex problems for escalation, and minimize customer business outage. This role is based in our Noida office and reports to the India Team Manager and Global Service Desk Manager based in the UK. Key Responsibilities: - Take ownership of incidents reported by customers at our service desk interfaces and deliver on agreed SLAs. - Provide triage based on defined procedures and technical escalation for incidents reported by Eseye customers. - Collaborate with service deployment and customer success teams to ensure a positive customer experience until incident resolution. - Manage incident escalations and ensure compliance with the Information Security Management System (ISO27001). - Maintain a knowledge base documenting customer requirements to enhance customer experience and relations globally. - Monitor automated alerts and escalate issues to appropriate systems and operations teams, including out-of-hours on-call teams. Essential Skills: - Approximately one year of experience in a Service Desk field, preferably in desktop support. - Basic understanding of GSM, GPRS, LTE, and SIMs. - Handling incoming queries and help requests from end users via email or phone. - Monitoring alerts on Nagios and escalating critical alerts to on-call support. - Managing SLAs of tickets, prioritizing critical tickets, and escalating high-priority tickets to the appropriate team for quick resolution. - Applying skills to resolve GSM/LTE-related trouble tickets at the service desk. - Ensuring timely incident resolution or escalation and providing progress updates to end users. - Excellent written and verbal communication skills, with the ability to articulate complex matters. - Proficiency in key applications within the Microsoft Office suite, especially Excel. - Ability to identify problems, escalate complex situations, and deliver a high level of customer service.,

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4.0 - 8.0 years

0 Lacs

bharuch, gujarat

On-site

As an IT Executive with hardware and networking knowledge, you will be responsible for troubleshooting Windows PCs and laptops, as well as installing new software, hardware (such as servers, printers, computer workstations, and anti-virus protection), and providing support for desktops, laptops, printers, handheld devices, and scanners. You should have basic troubleshooting experience and knowledge of operating systems, with candidates having knowledge of Linux/Ubuntu being preferred. In this role, you will assist in all functions of IT support, resolve queries from users, and be hardware/networking certified. Additionally, you will handle tasks such as Outlook configuration and troubleshooting, laptop and desktop installation and troubleshooting, Windows 7/10 system installation and troubleshooting, printer/scanner configuration and troubleshooting, and possess hardware asset knowledge. Furthermore, you should have knowledge of MS Office applications and troubleshooting skills, with the ability to work effectively under call pressure and in a rotational shift environment. The job type is full-time, with benefits including commuter assistance. The shift is a day shift, and the work location is in Bharuch, Gujarat. The education requirement is a Higher Secondary (12th Pass), and preferred candidates should have a total of 4 years of work experience, with at least 5 years in desktop support. Please note that the ability to reliably commute or plan to relocate to Bharuch, Gujarat, before starting work is preferred for this position.,

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0.0 - 5.0 years

2 - 7 Lacs

Mumbai

Work from Office

Company Name - Ashtech Infotech India Pvt ltd Website : http://www.ashinfo.com Position - Desktop Support Engineer L1/ L2 Job Profile: Website- Install and configure Windows and Linux desktop and peripherals and test network connections. Handle daily technical support activities on desktops & laptops, networking and server log monitoring. provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. First level hardware support for the End User side equipment and shall consist of diagnose the problem Address user tickets regarding hardware, software and networking & backups. Monitoring & assigning calls to L1 engineers. Install, Configure & maintain e-mail clients remotely. Antivirus, windows, active directory, troubleshooting, networking, MS office, MS outlook, pc hardware, desktop support, computer hardware & outlook configuration. Provide Second level & Escalation support on Desktop, OS and hardware adhering to SLAs & responsibilities: Installing, configuring, and maintaining e-mail clients remotely Well verse with O365/Outlook. Asking the customer targeted questions and using remote troubleshooting tools to identify the problem and perform fixes or suggest recommended actions. ITIL certification will be an added advantage, Should have understanding of any ITSM tool

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2.0 - 5.0 years

12 - 16 Lacs

Bengaluru

Work from Office

Alorica India Private Limited is looking for IT.IT Quality.End User Support.Technician II to join our dynamic team and embark on a rewarding career journey Conducting electrocardiogram (EKG), phonocardiogram, echocardiogram, and stress tests by using electronic equipment. Ensuring cardiology patients are comfortable by answering any questions they have about the tests. Recording the results of cardiological tests and consulting with the physician on duty to schedule any follow-up tests. Assisting physicians during non-evasive cardiological procedures by monitoring the patients' heart rates and alerting the physicians to any readings outside normal ranges. Maintaining cardiological equipment and supplies with daily cleanings and adjustments. Recording supply inventory levels and restocking the supply storeroom accordingly. Troubleshooting problems with cardiological equipment and reporting any malfunctions to superiors. Staying up-to-date with cardiological developments by attending conferences and participating in research projects

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2.0 - 4.0 years

6 - 9 Lacs

Hyderabad

Work from Office

Responsibilities: * Provide remote support * Maintain inventory & documentation * Troubleshoot hardware & software issues * Collaborate with team on project implementation * Manage helpdesk requests via phone/email

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2.0 - 7.0 years

2 - 6 Lacs

Ahmedabad, Jaipur

Work from Office

Job Title: Desktop Support Engineer Location: Makarba, Ahmedabad / Malviya Nagar, Jaipur (on-site) Shift: 6 Days, Rotational Employment Type: Full-time Job Responsibilities: Provide remote and on-site support for desktops, laptops, and peripherals. Diagnose and troubleshoot hardware, software, network, and system issues. Configure, install, and maintain Outlook, O365 applications, and other enterprise software. Assist in email account setup, troubleshooting, and O365 administration. Support Windows OS, network connectivity, printers, and other IT assets. Ensure timely resolution of technical issues and maintain documentation. Provide technical guidance to end-users and assist in IT process improvements. Collaborate with internal IT teams to ensure smooth operations and issue resolution. Key Skills & Qualifications: 1+ year of experience in Desktop Support / Technical Support. Strong remote support & troubleshooting skills. Hands-on experience with Outlook configuration & O365 administration. Knowledge of Windows OS, Active Directory, and basic networking. Ability to resolve hardware and software issues efficiently. Strong communication & problem-solving skills. Customer-centric approach with a passion for IT support.

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0.0 - 4.0 years

5 - 15 Lacs

Hyderabad

Work from Office

Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.

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4.0 - 9.0 years

3 - 7 Lacs

Bengaluru

Work from Office

4+ years’ experience in Technical Support, Desktop Support, Windows Support with team lead experience. Candidates must have handled US and UK clients.

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2.0 - 4.0 years

5 - 9 Lacs

Navi Mumbai

Work from Office

We are looking for a skilled Engineer - IT with 2-4 years of experience to join our team at Vasta Bio-Informatics Private Limited, located in Navi Mumbai I. Roles and Responsibility Design, develop, and implement IT systems and solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IT systems and applications. Troubleshoot and resolve technical issues efficiently. Ensure compliance with industry standards and best practices. Participate in code reviews and contribute to improving overall code quality. Job Requirements Strong understanding of IT principles and technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Strong analytical and critical thinking skills. Familiarity with CRM/IT Enabled Services/BPO industry is an added advantage.

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4.0 - 9.0 years

2 - 5 Lacs

Pune

Work from Office

Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.

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1.0 years

1 - 2 Lacs

Chennai

Work from Office

Looking For Tech Support Engineer Desktop assembling desktop/laptop OS installation and troubleshooting outlook/o365 configuration printer configuration communication skill English, Malayalam (Mandatory) Experience : 0.6 - 1yr Location : Chennai

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0.0 - 3.0 years

0 - 0 Lacs

mumbai city

On-site

Open Position: Desktop Support Engineer Location: Malad (West), Mumbai Experience: Fresher to 3 Years Qualification: Any Graduate We are hiring only Mumbai Western Line-based Candidates for the Position, i.e., from Bhayander to Dadar. We are working 6 days, i.e., from Monday to Saturday. Job Description The candidate must have strong expertise in networking, cloud computing, system maintenance, desktop support, and security systems. Network & Server Management Design, deploy, and maintain LAN/WAN network infrastructure, including wire crimping and layout design. Install, configure, and maintain network hardware and software. Assign routing protocols and perform routing table configuration. Design and deploy efficient network systems for optimal performance. Monitor network performance and modify systems for improved efficiency and security. Ensure network connectivity and maintain network integrity across LAN/WAN environments. Maintain network facilities on individual machines, such as drivers and printer settings. Desktop Support & Local IT Operations Provide local IT support for hardware, software, and connectivity issues. System assembling and disassembling, including desktops, laptops, and peripherals. Install and configure Microsoft Outlook; troubleshoot email issues and server connectivity. Maintain and troubleshoot file servers, printers, scanners, and other office IT equipment. Security & Surveillance Awareness and hands-on experience with CCTV installation, configuration, and maintenance. Maintain security best practices for both IT infrastructure and surveillance systems. Documentation & Compliance Maintain accurate IT infrastructure documentation. Ensure compliance with IT policies and data confidentiality protocols. Mandatory Skills Strong technical knowledge (Networking, Windows Server, SQL, Outlook). Hands-on experience with CCTV systems installation and maintenance. Experience in system assembling/disassembling and wire crimping. Excellent problem-solving and troubleshooting skills. Effective communication and interpersonal skills. Patience, attention to detail, and a commitment to quality service. Ability to work collaboratively in a team environment.

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2.0 - 5.0 years

5 - 6 Lacs

Bengaluru

Work from Office

Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printers, hardware peripherals System performance and connectivity Guide customers step-by-step to resolve technical issues Maintain AHT , First Call Resolution , and CSAT targets Document all interactions accurately in ticketing systems Escalate complex issues to higher-level support if required Call and Book Your Interview Slots: / 7829336202 / 7829336034 /8884777961

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1.0 - 3.0 years

3 - 5 Lacs

Bengaluru

Work from Office

T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do ? Configure computer hardware and software, as well as troubleshoot related problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. IT team projects as assigned. Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). Technical Support tools: Norton Ghost, VNC. Proficiency in PC hardware configuration, troubleshooting and maintenance. Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). What Youll Bring BS/BE with record of high academic achievement A+ certification or Microsoft Certified Systems Administrator. Eagerness to contribute in a team-oriented environment. Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication and organizational skills Strong customer service skills.

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1.0 - 4.0 years

1 - 2 Lacs

Jhajjar

Work from Office

We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows Manage user accounts via Active Directory. Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at Srabani.Karmakar@teamcomputers.com or WhatsApp at 9289088151

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0.0 years

1 - 3 Lacs

Chennai

Work from Office

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batch can apply Male candidates only Any graduates

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2.0 - 7.0 years

0 - 3 Lacs

Ranchi, Itkithakurgoan

Work from Office

Job Title: Desktop Engineer L2 Location: Itkithakurgoan, Ranchi Experience: 2+ years Job Type: Permanent Key Responsibilities: Provide L2 support for desktops, laptops, printers, scanners, and other end-user devices. Handle escalated issues from L1 support and ensure timely resolution. Install, configure, and troubleshoot Windows OS, MS Office, and standard applications. Perform hardware diagnostics and replacement (RAM, HDD, etc.). Manage user accounts, profiles, and permissions in Active Directory. Provide support for email configurations (Outlook/O365). Assist with network-related issues (LAN/WAN, IP conflicts, DNS issues). Coordinate with vendors for warranty and AMC support. Maintain IT asset inventory and documentation. Ensure adherence to IT policies, security standards, and compliance protocols. Support in software deployment and patch management. Assist in new joiner onboarding setups and system decommissioning. If interested, kindly share your resume at ritu.pathak@teamcomputers.com

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2.0 - 7.0 years

0 - 3 Lacs

kalaburagi, karnataka, gulbarga

Work from Office

Job Title: Desktop Engineer L2 Location: Kalaburagi, Karnataka Experience: 2+ years Job Type: Permanent Key Responsibilities: Provide L2 support for desktops, laptops, printers, scanners, and other end-user devices. Handle escalated issues from L1 support and ensure timely resolution. Install, configure, and troubleshoot Windows OS, MS Office, and standard applications. Perform hardware diagnostics and replacement (RAM, HDD, etc.). Manage user accounts, profiles, and permissions in Active Directory. Provide support for email configurations (Outlook/O365). Assist with network-related issues (LAN/WAN, IP conflicts, DNS issues). Coordinate with vendors for warranty and AMC support. Maintain IT asset inventory and documentation. Ensure adherence to IT policies, security standards, and compliance protocols. Support in software deployment and patch management. Assist in new joiner onboarding setups and system decommissioning. If interested, Kindly share your resume at ritu.pathak@teamcomputers.com

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1.0 - 5.0 years

2 - 3 Lacs

Hyderabad, Bengaluru, Vizianagaram

Work from Office

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

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1.0 - 4.0 years

2 - 3 Lacs

Ahmedabad

Work from Office

Role & responsibilities Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. Preferred candidate profile Male candidates preferred. Immediate joiner preferred. Please share your updated CV on vaishnavi.barapatre@teamcomputers.com

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Exploring Desktop Support Jobs in India

The desktop support job market in India is thriving, with numerous opportunities available for job seekers in this field. Desktop support professionals play a crucial role in providing technical assistance to end-users and ensuring smooth operations within an organization's IT infrastructure.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

Average Salary Range

The average salary range for desktop support professionals in India varies based on experience and location. Entry-level positions typically start at around INR 2.5-3.5 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the desktop support field, a typical career path may include roles such as Desktop Support Technician, IT Support Specialist, System Administrator, and IT Manager. As professionals gain experience and expertise, they can progress to higher-level positions like IT Director or Chief Information Officer.

Related Skills

In addition to technical proficiency in desktop support, professionals in this field are often expected to have knowledge of networking, hardware troubleshooting, operating systems (e.g., Windows, macOS), and basic cybersecurity principles. Strong communication and problem-solving skills are also essential for success in desktop support roles.

Interview Questions

  • What is the difference between a hard reboot and a soft reboot? (basic)
  • How would you troubleshoot a computer that is not booting up? (medium)
  • Explain the purpose of DNS in a network environment. (medium)
  • What is the difference between TCP and UDP? (advanced)
  • How do you handle a situation where a user is unable to connect to the company's VPN? (medium)
  • Describe a time when you had to prioritize multiple technical issues simultaneously. How did you handle it? (advanced)
  • What steps would you take to protect a computer from malware and viruses? (basic)
  • How do you stay updated on the latest technology trends in the desktop support field? (basic)
  • Can you explain the concept of IP addressing? (medium)
  • How would you troubleshoot a computer that is running slowly? (medium)
  • What is Active Directory, and how is it used in an enterprise environment? (advanced)
  • Describe a challenging technical problem you encountered and how you resolved it. (advanced)
  • What is the role of DHCP in a network infrastructure? (medium)
  • How do you ensure data security when setting up a new user account on a computer? (basic)
  • What is RAID, and how does it improve data reliability in storage systems? (medium)
  • Explain the concept of virtualization and its benefits in IT environments. (medium)
  • How do you handle a situation where a user is experiencing frequent software crashes? (medium)
  • What are the different types of backup methods, and when would you use each one? (advanced)
  • How do you troubleshoot network connectivity issues for remote users? (medium)
  • Describe a time when you successfully implemented a new technology solution in a desktop support role. (advanced)
  • What is the purpose of a firewall in a network security setup? (medium)
  • How do you handle a situation where a user's computer is infected with ransomware? (advanced)
  • What are some common security best practices that you would recommend to end-users? (basic)
  • How do you approach training non-technical users on IT best practices and security measures? (medium)

Closing Remark

As you explore opportunities in the desktop support job market in India, remember to showcase your technical skills, communication abilities, and problem-solving capabilities during the interview process. With preparation and confidence, you can embark on a successful career in desktop support and contribute to the seamless functioning of IT systems within organizations. Good luck!

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