544 L1 Support Jobs

You are invited to join Infosys BPM Ltd. as a Service Desk - Voice for International Voice Process in Pune. As a member of our team, you will play a crucial role in providing L1 support and resolving client issues through calls, chat, and email. Your excellent communication skills will be key in ensuring effective client interactions. Additionally, experience with ticketing tools like ServiceNow, Remedy, and control M will be advantageous. In this role, you will utilize your expertise in resolving queries related to VPN, Drivers, O365, driver installations, Active directory, operating systems, networking, and cloud computing. Proficiency in using productivity applications such as Microsoft Office tools is essential. As part of our 24/7 work environment, you will be expected to demonstrate analytical problem-solving abilities and a proactive approach to addressing customer issues promptly and efficiently. To excel in this position, you must possess exceptional communication skills and be willing to work US shift timings. Participation in specific training programs mandated by the client is non-negotiable. Your commitment to working full-time in Pune and completing 15 years of education is required. Knowledge and experience in resolving queries using voice skills within the specified domains are preferred qualifications. If you are a dedicated professional with a passion for delivering exceptional service and possess the necessary qualifications, we encourage you to apply for this exciting opportunity with Infosys BPM Ltd. We look forward to welcoming you to our team and embarking on a rewarding journey together.,

As a Tier 1 Service Desk Analyst, you will be responsible for providing first-level technical support to end-users encountering issues with hardware, software, networking, and related technologies. Your role as the initial point of contact for technical support requires exceptional customer service skills, a proactive approach, and the capacity to diagnose and resolve basic IT issues efficiently. You will be expected to deliver Tier 1 support by addressing technical issues and service requests through various communication channels such as phone, email, chat, or remote tools. In cases of unresolved or complex incidents, you will escalate them to the appropriate support teams following established protocols. It is essential to log and document all incidents and user interactions accurately in the service desk ticketing system. Maintaining a courteous and professional demeanor during interactions with users and colleagues is crucial to ensure high levels of customer satisfaction. Additionally, you will provide troubleshooting assistance for a variety of IT systems and devices, including Windows desktop OS, Microsoft Office, printers, mobile devices, and network connectivity. Staying informed about current IT policies, procedures, and best practices is important, and participation in relevant training and upskilling programs is encouraged. To qualify for this role, you should have a minimum of 1 year of experience in a customer service or technical support position, along with strong verbal and written communication skills. Solid troubleshooting and analytical skills are necessary, as well as the ability to work effectively both independently and within a team environment. Familiarity with standard operating systems, common software applications, and hardware setups is expected, and experience with service desk ticketing systems such as ServiceNow or Jira is considered a plus. If you possess skills in L1 Support, Service Desk ticketing, Troubleshooting, and Outlook configuration, and are passionate about providing excellent technical support to end-users, we encourage you to apply for this exciting opportunity.,

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.65 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printers, hardware peripherals System performance and connectivity Guide customers step-by-step to resolve technical issues Maintain AHT , First Call Resolution , and CSAT targets Document all interactions accurately in ticketing systems Escalate complex issues to higher-level support if required Call and Book Your Interview Slots: / 7829336202 / 7829336034 /8884777961

Role & responsibilities Provide prompt and efficient customer support via our ticketing tool. Address customer inquiries, troubleshoot technical issues, and provide guidance on using the IIFL Home Loans platforms effectively. Resolve customer complaints and ensure timely and satisfactory resolution of issues. Collaborate with other team members and departments to escalate and resolve complex customer queries or problems. Educate the ground team on our process and rule engines, ensuring they are aware of the features and benefits available to them. Document and maintain accurate records of customer interactions and issue resolutions in the designated CRM system. Contribute to the development of knowledge base articles and self-help resources to improve customer self-service capabilities. Proactively identify and report any potential system issues or improvements to the relevant stakeholders. Adhere to established service level agreements (SLAs) to meet customer satisfaction targets. Preferred candidate profile Bachelor's degree in any discipline (Preferably BCA/B.Tech) Prior experience in customer support, preferably in a digital banking/financial services/fintech environment.

Roles and Responsibilities Provide Level 1 (L1) application support to customers through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications such as DMS. Manage incident/service requests from initiation to resolution, ensuring timely communication with stakeholders. Collaborate with internal teams for issue escalation and knowledge sharing. Maintain accurate records of customer interactions using ticketing tools.

You will be responsible for understanding L1 support issues and resolving them based on assignments received from the L0 team. Additionally, you will monitor help desk tickets and ensure timely closure in the system. Furthermore, you will be required to prepare User Manuals and Standard Operating Procedures (SOPs) for new PP objects. Having expertise in the end-to-end production lifecycle and production master will be essential for this role. A good understanding of the Material Requirement Planning (MRP) process and Goods Receipt/Goods Issue (GR/GI) activity is also necessary. You should possess knowledge of SAP PP tables and be able to execute reports effectively. In this position, it will be important to assess the complexity of issues and effectively handle the L0 team. Understanding interfaces and monitoring background jobs will be part of your responsibilities. Moreover, familiarity with ABAP debugging and maintaining interface table data will be required for this role. Candidates with a continuous educational and career background without any gaps will be preferred for this position. The salary range for this role is between 2.0 LPA to 3.5 LPA.,

The Service Desk Specialist position is a role in which you will be providing first-level support to customers regarding software and computing platforms. Your primary responsibility will be to ensure high standards of customer service by effectively communicating with users and IT support. As a French Service Desk Specialist, you will be required to work from the office in Bangalore on a 6-month contract, handling a 24*7 shift. It is essential that you possess a proficiency level of B1 or B2 in the French language, with the ability to read, write, and speak fluently. Your key responsibilities will include troubleshooting, service desk support, IT help desk tasks, and providing L1 support to customers. You should be proficient in MS Office applications, PC Operating Systems (Windows 98/XP/2000/7), and Windows Server Operating Systems (Windows 2000/2003/Standard Edition). Additionally, you will be expected to work varying shifts to ensure 24x7 coverage for the company's Global Help Desk, with flexibility in hours depending on the workload. To excel in this role, you should have a minimum of 2 years of experience in Help Desk tasks, including problem tracking, phone consulting, and voicemail consulting. Exposure to technical setup, configuration, and maintenance of various applications, network environments, and software tools will be advantageous. Furthermore, experience in communicating effectively with end customers is highly desirable to succeed in this position.,

Location: Mundhwa, Pune Shift timings: Rotational shifts 10-7 pm; 2-11 pm Key Responsibilities: Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests. Monitor support queues and ensure timely acknowledgment and resolution of tickets. Troubleshoot basic application issues, data discrepancies, and functional queries. Document issues, solutions, and standard operating procedures (SOPs). Escalate unresolved issues to L2/L3 or the development team with adequate information. Coordinate with internal teams for user access management, configurations, and minor system updates. Provide support during UAT and post-deployment phases. Generate routine reports on support metrics, incidents, and system health. Ensure compliance with SLA timelines and maintain communication with stakeholders. Required Skills: 1-4 of experience in L1 Support for enterprise applications (preferably in BFSI or lending domain). Basic understanding of Loan Origination System (LOS) and Loan Management System (LMS) . Familiarity with ticketing tools like JIRA, ServiceNow, or Freshdesk . Good knowledge of SQL for basic queries and data validation. Strong troubleshooting, communication, and documentation skills. Ability to understand business processes in lending and financial services. Comfortable working in shifts or on-call support if needed.

Job Title : Application Support Engineer Location State : Tamil Nadu Location City : Chennai Experience Required : 2 to 4 Year(s) CTC Range : 5 to 8 LPA Shift: 24/7 Work Mode: Hybrid Position Type: Contract Openings: 1 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: A technology company specializing in solutions for diverse industries, including construction, agriculture, transportation, and geospatial. Their offerings include hardware and software solutions utilizing advanced technologies such as GPS, sensors, and communication tools to enhance efficiency and productivity. The products encompass precision technology for agriculture, construction project management tools, fleet management solutions, and geospatial software. With a global presence, the company has become a leader in applying technology to address complex challenges across various sectors, contributing to advancements in precision and productivity. About The Job: Hiring for Application Support Engineer. Essential Job Functions: Key Requirements: Strong product knowledge Ability to troubleshoot customer queries Excellent communication skills (both verbal and written) Proficient in email writing Willingness to work in rotational shifts, including night shifts Good knowledge of SQL should be able to write basic queries Familiarity with Jira and Salesforce is a plus MongoDB/ NoSQL is not required. Qualifications: Any Graduate How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Hi Candidate, Opening for Application Support Experience: 1 years to 4 years Position: Permanent Location: (CBD Belapur) Job description Essential Duties and Responsibilities: • Ensuring the best customer experience by providing superior level of customer service and maximum availability at all times • Log all incidents, service requests and problems, accurately following the practices defined for each process, including updates to existing tickets • Diagnose, prioritize, troubleshoot and resolve incidents where possible, or escalate where necessary, within Service Levels, following pre-defined processes accurately. • Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified. • Meet or exceed all internal KPIs • Ability to effectively communicate and build relationships with customers • Provide a high level of technical and operational support to customers, both external and internal • Familiar with MS Office. • Strong problem solving, priority setting, and collaboration skills. • Excellent communication skills, with neutral accent. • Excellent written communication skills with email etiquettes. Education/Qualifications Requirements: Bsc IT, B.Tech or Graduation in any field. Language Skills: Fluent English & Communication must. Technical/Key Skills: Strong customer service orientation. Willing to work in Rotational Shift. Good problem-solving skills. Adaptability to changing work environment and technologies Interested Candidate Apply on vishakha.gangurde@kiya.ai. Regards Vishakha Gangurde

E-mail configuration , Installation & Trouble shooting-O365 Full Suite Operating System Installation & Configuration & Troubleshooting - Win 10,11 Antivirus, MS Office, Mailing clients, and other software - Installation Health insurance Annual bonus Provident fund

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai (Ambit IT Park) Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem, Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com or WhatsApp your Cv to HR Nikhil 7305620366 For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur, Chennai, 600058 Tamil Ndu, India.

HSC with 6 months exp/ graduate fresher (technical background only) Salary - 25k inhand + incentives 6 days working with any 1 week off Rotational shift Perks and benefits Incentives up to 5K monthly

Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with minimum 2 years of exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. WhatsApp/Call any of the numbers below for the initial screening - HR Mahvish - 9628373766 HR Simran - 9821182647

\ Technical Support Specialist We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team. The ideal candidate will provide first-level technical assistance to customers, troubleshoot issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a good understanding of technical systems, and a passion for problem-solving. What will you do? Duties and responsibilities: Provide technical and application support via phone and email in a professional and timely manner Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation ¢ ¢ ¢ Develop skills in analytical thinking and holistic problem solving of technical issues to troubleshoot real- time cases, including the correct use of knowledge-based articles Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary Works closely with Level 2 Engineers/team to solve complex problems and provide customers with all-in- one support and solution experience ¢ ¢ Contributes to SOPs, new procedures and updates as needed Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLAs and FCR (First Call Resolution) targets specified by the in-line Manager What are we looking for? Qualifications: ¢ A degree in engineering is a must, preferably B.E / B.Tech / M.Tech Mechanical Engineering Experience required: ¢ Proven experience of 6- 7 years in technical troubleshooting How will you do it? Knowledge, skills, and abilities required: ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ ¢ Knowledge of HVAC Equipment like chiller, RTU, FCU, AHU etc, is preferred Good understanding of electricals and ability to read and interpret the wiring diagrams Good verbal and written communication skills Basic level of proficiency in Microsoft Office Excel and Outlook Strong customer service know-how Good interpersonal and problem-solving skills Ability to work independently and / or in a team environment Ability to work in shifts: all time zone in US (primarily 6.30pm to 3.30am IST) Salesforce CRM usage will be an added advantage \ Information Security Responsibilities: ¢ ¢ ¢ ¢ ¢ Adhere to JCI policies, guidelines and procedures pertaining to the protection of information assets Adhere to JCI product security standards and guidelines for secured software product development The software, licenses, shall be deployed and used only in accordance with JCI licensing agreements Unless provided in the applicable license, notice, or agreement, copyrighted software shall not be duplicated, except for backup and archival purposes ¢ ¢ Any software that is acquired illegally or does not have a valid license shall not be deployed or used. Copying of third party materials without an appropriate license is prohibited The employees, contractors or third-party personnel shall not copy, extract or reproduce in any way, copyrighted material from the Internet on information systems provided by organization, other than permitted by copyright law ¢ ¢ Implement appropriate physical and technical safeguards to protect the confidentiality, integrity and availability of information assets All employees, contractors and third parties shall be responsible to report all information security incidents, alerts, warnings and suspected vulnerabilities, in a timely manner, and share such information only with authorized personnel

Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate Fresher or Experienced with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Whatsapp Your CV @ 9721919721 ( Mention Technical Support ) Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Hiring for Technical/Customer Service Job Role Skills Rqrd: Technical Troubleshooting, Customer Service, Excellent English Communication Minimum 1 years Exp in any International Technical Services process Immediate Joiner can only apply Required Candidate profile Rotational US Shifts (Night Shifts Only), 5 days Working Should be ready to relocate immediately after selection to Hyderabad Job Location: Cognizant Office, Hyderabad (work from office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

Hands on corporate BFSI experience in handling web application support using ticketing tool like Jira/ Service now. V good understanding of applications, server, SLA based support, BOD, EOD activities, troubleshooting technical issues. Required Candidate profile Very good communication & Analytical skills & problem solving attitude is a must for this role. Must be a quick learner. Prior experience in Jira & application support is a must.

Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call Soumya@8088720040 call indu@7848820046 call aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 call Renuka @7483101122 call suman@7848820047 Call aditi@7795311459

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. suman@7848820047 anusha@7815982900 misha@7848820042

Required - Min 1 year exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 4LPA US Shifts Immediate joiners Drop your cv on - 8529546798

About Position: We are seeking an experienced Application Support professional with 2-5 years of expertise in supporting API-based services and microservices. The role involves providing L1 support, ensuring SLA adherence, and troubleshooting issues to ensure smooth application functionality. Role: Application Support Location: Kolkata Experience: 2-5 years Job Type: Full Time Employment What You'll Do: Provide L1 support for API based application and microservices Monitor APIs and Services using tools such ELK, Dynatrace Troubleshoot issues related to API functionality, failures and integration Perform root cause analysis and provide timely resolution/updates to incidents. Addressing to issue mail and tickets within SLA Work with development teams to resolve issues and validate fixes Maintain documentation on known issues Support deployment activities Ensure API up time and performance SLAs are met Strong functional and technical skills and demonstrated ability to quickly learn and adapt Should have an understanding on Ticket management Understanding of SLAs Excellent Verbal and Written Communication skills including meeting facilitation and experience communicating and presenting solutions for business problems to business stakeholders Expertise You'll Bring: In-depth knowledge of APIs, API-based services, and microservices architecture. Hands-on experience with L1 application support, including incident management and issue resolution. Ability to work with monitoring tools to ensure timely detection and resolution of service disruptions. Strong understanding of SLA management and ensuring support meets agreed-upon service levels. Good troubleshooting skills with the ability to work under pressure and meet deadlines Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications Opportunity to work with cutting-edge technologies Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards Annual health check-ups Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents Inclusive Environment: Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds. We offer hybrid work options and flexible working hours to accommodate various needs and preferences. Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities. If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive. Our company fosters a values-driven and people-centric work environment that enables our employees to: Accelerate growth, both professionally and personally Impact the world in powerful, positive ways, using the latest technologies Enjoy collaborative innovation, with diversity and work-life wellbeing at the core Unlock global opportunities to work and learn with the industry's best Let's unleash your full potential at Persistent "Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."