1585 L1 Support Jobs

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustaina...

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support/Customer Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Mic...

Process : Technical Voice Process Exp: 1+ yrs Budget: Max 7LPA Location: Bangalore, Pune Must Have: International Technical voice process, Service Now, Ticketing tool, Microsoft. Rotational Shift Virtual Interview Notice Period : Immediate to 15 Days

Job Title: Application Support L2 Experience: 2 years of (Min Required) Microsoft Windows Server Job Location: Kolkata Having experience in application support, Sql, troubleshooting, Microsoft Windows. Also have basic knowledge about networking and know how to take remote access on Microsoft Window. and how to check port is open, Oracle 19c and web server. Good knowledge on Microsoft Windows production environment. Good knowledge on CTS Good knowledge on IIS Administration and networking. Good knowledge on Oracle database (Expertise on DDL-DML, debugging stored procedures, functions, and views). Good knowledge on Microsoft windows troubleshooting . Good knowledge on Load balancing. Hands on ...

Technical knowledge in trouble shooting,S1 installation,installing kodak scanner,handle oracle db issues

Data Visualization Developer (Ops) Monitor and manage dashboard refreshes to ensure accurate data availability. Perform data validations and functional testing to maintain report accuracy. Track and report on Service Level Agreements (SLAs) for BI platform performance and issue resolution. Handle L1/L2 support tickets, including triage, resolution, and escalation. Collaborate with BI developers, data engineers, and business stakeholders to ensure platform health and data quality. Maintain operational documentation and workflows using JIRA and Confluence.

Technical Support Voice Process Location : Noida/Gurugram/Jaipur Salary : upto 38k +incentives (Both sides cabs, 2 Days rotational OFF) Eligibility : Good Communication If interested then contact Anishka 8700622022, Aditya 8826039380, Ravi 8851657584

Technical Support Voice Process Location : Noida/Gurugram/Jaipur Salary : upto 38k +incentives (Both sides cabs, 2 Days rotational OFF) Eligibility : Good Communication If interested then contact Anishka 8700622022, Aditya 8826039380, Ravi 8851657584

Technical Support Voice Process Location : Noida/Gurugram/Jaipur Salary : upto 38k +incentives (Both sides cabs, 2 Days rotational OFF) Eligibility : Good Communication If interested then contact Anishka 8700622022, Aditya 8826039380, Ravi 8851657584

Role & responsibilities Technical Support Representative Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. * Respond promptly and professionally to customer inquiries via email, chat, and phone. * Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. * Diagnose and troubleshoot technical issues related to our platform, courses, and resources. * Underst...

Service desk Support Engineer Job Description : Summary : Highly Proficient in Spoken & Written English (B1 CEFR level). Mid Level troubleshooting skills with the ability to identify and resolve tech problems, by following readily available instructions & should possess an ability to dive deep into KBs as well as SOPs and come up with solutions to the issue presented. Candidates must demonstrate advanced proficiency in both verbal and written English, allowing them to: Handle Complexity: Express themselves fluently, spontaneously, and effectively in complex troubleshooting scenarios. Adapt Communication: Communicate clearly and persuasively, adapting language to be easily understood by both ...

Role & responsibilities Provide Level 1 and Level 2 technical support to end users Troubleshoot and resolve issues related to desktops, laptops, email, and collaboration tools Support user account management, access control, and authentication Handle incidents, service requests, and escalations within defined SLAs Document issues, resolutions, and procedures in the ticketing system Coordinate with internal teams and vendors for issue resolution Ensure high levels of customer satisfaction through timely and effective support Technical Skills Required: Microsoft Azure (basic administration and support) Active Directory / Entra ID (user management, group policies, access) Microsoft Suite (Outlo...

Job Description: We are looking for enthusiastic Non-Voice Process Executives to manage customer interactions through email and chat support . This role is ideal for freshers or candidates with up to 1 year of experience who have good written communication skills and basic computer knowledge for bangalore location. Key Responsibilities: Handle customer queries via email, chat, and web tickets Provide accurate information and resolve customer issues promptly Maintain high levels of customer satisfaction Document interactions clearly in CRM tools Follow standard operating procedures (SOPs) and quality guidelines Coordinate with internal teams when required Meet productivity and quality benchma...

Job Description - Support Engineer- MERN STACK Company Name- 9X Technology LLC Job Position - Support Engineer- MERN STACK Exp - 2+ years Job Location- Hyderabad - Job Summary We are looking for a Support Engineer with hands-on experience in the MERN stack to provide application support, issue resolution, and backend troubleshooting for our web applications. The ideal candidate should have strong problem-solving skills, a good understanding ofNode.js, MongoDB, and REST APis, and experience handling production issues. - Key Responsibilities Provide L2/L3 application support for MERN-based applications Troubleshoot and resolve backend, API, and database issues Analyze logs, identify root cause...

Technical Support Representative Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. * Respond promptly and professionally to customer inquiries via email, chat, and phone. * Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. * Diagnose and troubleshoot technical issues related to our platform, courses, and resources. * Understanding of company produc...

Candidate should have excellent verbal english communication skills good knowledge on computers US Shifts 5 Days Working Pick and Drop Fix Salary + Bonus and Incentives Medical, PF facility Call 9873356699 8104971134 Required Candidate profile Salary Range PUNE: Grad Fresher 21K in hand Exp above 12 month 27K in hand + Bonus and Incentives Gurgaon | Jaipur: Graduate Fresher upto 26K in hand Experience upto 35K in hand + Incentives Perks and benefits Midical PF Graduaty Cabs

Greetings from KVC CONSULTANTS LTD. We are looking for people FRESHERS for TECHNICHAL SUPPORT ROLE IN PUNE *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune Key Highlights * Graduates fresher * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good * fresher with tech knowledge sal upto 3lpa *1 year+ International Technical support Experience sal upto 5.5lpa *2 year+ Int tech support experience sal upto 6.5lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s...

Role & responsibilities Responsibilities: • Resolve production incidents in a smooth and timely manner with minimal impact to business. • Put in controls and checks in place to monitor and smooth the functioning of production systems. • Investigate and understand the cause of defects raised. • Stakeholder relationships across all groups within the Bank, ensuring alignment with common objectives and fulfillment of criteria and requirements across the various businesses and units. • Member of the development/ implementation team (including offshore) working on assigned tasks, projects, and it initiatives. • Interacts with members and other functional teams, including members of the offshore te...

Responsibilites: Solve technical issues for customers on SAP Learning, the Training Shop and the CertificationHub Communicate clearly, professionally and proactively with customers via ticketing channel Manage customer escalations Collaborate with fellow service & support colleagues and other internal organizations globally to provide superior customer service Take ownership of technical issues and drive to resolution Continuously improve service and support processes to increase efficiency Drive and manage projects with other support colleagues Create root cause analysis of reported incidents for our stakeholders Run reports on learning usage triggered through customer service requests Deli...

Responsibilities: * Resolve technical issues promptly * Maintain high customer satisfaction ratings * Collaborate with cross-functional teams on projects * Provide expert Level 1 support for products/services Provident fund Health insurance

Job Title: Technical Support Representative Experience: Fresher Employment Type: 1-Year Contract Working Days: 5 Days Working Shift Time - Rotational Shift Job Role & Responsibilities: Provide technical support Assist clients with troubleshooting and resolving technical issues. Demonstrate excellent written and spoken communication skills. Understand and follow business processes efficiently. Apply analytical and logical skills to problem-solving. Work in rotational shifts covering 24x7 operations (weekends, evenings, holidays, and 3rd shift included). Maintain a professional and positive attitude while interacting with clients and team members. Education & Eligibility: Graduate in BCA/BSC C...

We are looking for a skilled IT Support Engineer to join our team in Gurugram. The ideal candidate will have 3 years of experience and be able to work in a hybrid mode, with flexibility for remote work. Roles and Responsibility Manage the complete life-cycle of laptop/desktop/VDI environment from provisioning to decommissioning. Provide remote and deskside technical support for Windows Desktop OS and Mobile OS, File and Office365 services. End User Patch & Image Management, including installing and reinstalling Standard Images. Package and distribute software. Identify and diagnose issues using SOPs and knowledge-base for applications and infrastructure. Align with clients' Global EUC team a...

Job Title: IT Support Engineer (L1/L2) Location: Noida Contact: Parul Singh (Parul.singh1@artech.com) Role & Responsibilities: Provide L1/L2 support for hardware, software, network, and IT systems. Troubleshoot and resolve IT issues promptly. Escalate complex issues as needed. Perform system updates, software installs, and network configurations. Monitor IT systems for smooth operation. Create and maintain documentation (SOPs, Knowledge Base). Ensure data security and ISO 27001 compliance. Assist in audit preparation and risk management. Collaborate with teams to resolve IT problems. Preferred Skills: Experience with L1/L2 IT support. Knowledge of Active Directory, Office 365, DNS, DHCP, VPN...

Job Title: Customer Service Associate ( Technical Support) Responsibilities: - Handle customer queries and concerns - Provide excellent customer service - Work in a fast-paced environment - Adapt to rotational shifts and weekly offs Requirements: - Minimum typing speed of 35 WPM with 90% accuracy - Good communication skills in English (mandatory) - Good understanding of Hindi is a plus, Job Details: - Work location: J2W Experience - Fresher - Interview mode: online - CTC: 25,000 per month (Only for freshers) Shift Timings: Rotational shifts, including: - ANZ: 4:00 AM 1:00 PM IST - SGMY: 6:00 AM 3:00 PM IST / 7:00 AM 4:00 PM IST Weekly Off: Rotational weekly offs Working Days: 5 days a week I...