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0.0 - 5.0 years
2 - 5 Lacs
pune
Work from Office
Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Khushi 7869457739 ## NO PLACEMENT ...
Posted 17 hours ago
4.0 - 9.0 years
5 - 14 Lacs
pune, chennai, mumbai (all areas)
Hybrid
Service Desk English + Turkish or Thai or Malay Immediate Joiners Only. The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails L1 Technical Support Handling all the Inbound calls chat and emails in service desk Manage tickets that L1 engineers need assistance Handling Basic L1 queries from end users
Posted 17 hours ago
1.0 - 5.0 years
2 - 5 Lacs
chennai
Work from Office
Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...
Posted 21 hours ago
1.0 - 6.0 years
1 - 4 Lacs
bengaluru
Work from Office
Urgent Hiring Associate Technical Analyst Sinhala Experience : 6 Months 3 years CTC : 4 LPA to 5 LPA Location : Bangalore Skills : Service Desk and Excellent in Sinhala (Sri Lankan) speaking Apply - ( + 91 8951858328 *: rohita.robert@adecco.com Operational hours 24/7 (Rotational Shifts) Process – Calls & Chats / Email / Requests Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Fluent in Sinhala and English. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abil...
Posted 22 hours ago
3.0 - 5.0 years
1 - 3 Lacs
ahmedabad
Work from Office
Provide remote desktop and server support for users across multiple domains. Manage and maintain SCCM infrastructure including deployment, patch management, and reporting. Perform software distribution, OS deployment, and endpoint compliance management using SCCM. Monitor and troubleshoot SCCM client health, distribution points, and task sequences. Manage Active Directory (AD) objects including user accounts, groups, organizational units, and group policies. Handle domain join issues, authentication errors, and access rights management . Apply Windows updates, patching, and configuration baselines via SCCM. Collaborate with network, security, and server teams for escalated issues. Generate r...
Posted 22 hours ago
1.0 - 6.0 years
4 - 8 Lacs
indore, nashik, chennai
Work from Office
Hiring Now:(Service Desk) For A Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Chennai / Indore / Nashik (Work from Office) CTC: Up to 8 LPA Qualification: Any Graduate Experience: Min. of 9 months to 8 Years on any work exp, is Good to go. Role :- Service Desk Specialist Interview Mode :- Virtual To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
vadodara
Work from Office
Tier-1 Support Specialist Vadodara (outstation candidates eligible). Resolve customer queries via chat & email. 12th pass/graduate with good English skills. Freshers welcome! share your resumes to Aparna 9172726408
Posted 1 day ago
1.0 - 4.0 years
4 - 5 Lacs
noida
Work from Office
Noida , 1 + Yr exp, Networking, troubleshooting, sql. , 1 year project, Rotational shift. Good communication Experience/Qualifications Required • Must be a Graduate , Technical degree preferred • 1-3 years of experience with International Technical Support Center, Enterprise Support is preferred • Experience in troubleshooting software on Windows and /or Mac operating systems. • Technical Support or implementation experience, supporting enterprise software solutions. • Experience working in a team environment, managing a diverse workload • Outstanding written & verbal communication skills in English with a neutral accent • Experience in one or more of the following additional areas: Database...
Posted 1 day ago
0.0 - 2.0 years
2 - 4 Lacs
vadodara
Work from Office
Tier-1 Support Specialist Vadodara (outstation candidates eligible). Resolve customer queries via chat & email. 12th pass/graduate with good English skills. Freshers welcome! share your resumes to Priyanka 7205719738
Posted 1 day ago
1.0 - 5.0 years
3 - 5 Lacs
pune
Work from Office
Urgent Hiring for Technical Support (Service Desk) role Grad. with 1 yr in International Technical Support CTC - 3 LPA to 5.5 LPA Location:- Pune Both way cab facility Immediate Joiners preferred For more info call or what'sApp @ Neha 9890648347 Required Candidate profile Minimum 1 year of experience in service desk Graduation (Mandatory) Excellent Communication skills Immediate Joiners preferred Perks and benefits Both way cab Perfomance based Incentives
Posted 1 day ago
0.0 - 5.0 years
2 - 4 Lacs
bengaluru
Work from Office
Roles and Responsibilities: Technical Support Engineer 1. Technical Assistance & Troubleshooting Provide technical support to customers via phone, email, chat, or remote access. Diagnose, troubleshoot, and resolve hardware, software, and network-related issues. Identify the root cause of technical problems and provide effective, timely solutions. 2. Incident & Ticket Management Log and track all incidents, service requests, and changes in the ticketing system. Prioritize, escalate, and follow up on open tickets to ensure timely resolution. Maintain accurate documentation of issue resolution steps and outcomes. 3. System Monitoring & Maintenance Monitor system performance, network connectivit...
Posted 1 day ago
1.0 - 6.0 years
5 - 6 Lacs
chennai
Work from Office
Hi, We are hiring skilled Technical and Application Support Specialist to join our team. This role is ideal for a dedicated problem-solver with a background in technical customer service who thrives in a fast-paced environment. Salary & Benefits : Experience(1yr to 2yr) - 32k take home per month(Salary not negotiable) Experience (2yrs & above) - 40k take home per month (Salary not negotiable) Work from office with free transportation for both pick and drop(*25km radius) Should be able to work in night shifts Fixed week offs on saturdays and sundays Should be able to join immediately Required Qualifications 1 year and above of experience in a dedicated role such as Technical Support, IT Helpd...
Posted 1 day ago
13.0 - 22.0 years
25 - 40 Lacs
mysuru, pune, bengaluru
Work from Office
Hiring for top BPM | Sr. AVP Should have managed Service Desk Operations team of 120+ including Voice, Chat & E mail channels for large Global Clients with annual rev 15M Sal - 40LPA Share your resume on shikha@imaginators.co/ Whatsapp - 9599868088
Posted 1 day ago
2.0 - 6.0 years
6 - 8 Lacs
chennai
Work from Office
We have vacancy VMWare for technical support - US voice process. Excellent communication. 1 lakh joining Bonus + 8 lpa max salary L2-Tech support process- Any graduation is ok but see in computer science CCNA Certificate is must Minimum -2 yr exprience is must US Shift timing Both way cab provided 5 days working2 days rotational week off Immediate joining preferred 1 lakh joining Bonus will be given to candidates who joins immediately Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282
Posted 1 day ago
1.0 - 5.0 years
3 - 5 Lacs
bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Bangalore Profile - Technical Support Executive Job locatio n - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience *2 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Yashashvi 8982889979 *Monika 7869365175 *Khushi 7869457739 ## NO PLACEMENT CHAR...
Posted 1 day ago
1.0 - 6.0 years
5 - 8 Lacs
thiruvananthapuram, trivandrum
Work from Office
Job Description The primary role of Technical Support function is to provide technical & engineering support to customers, support agents & internal teams. Key deliverables include taking ownership of customer queries on ResMed products, research solutions and promptly respond whilst maintaining the highest level in quality. Provide post Design support and repair of ResMed products, investigate device failures, upgrading the systems, product maintenance & testing. Lets talk about the team Provide Technical support to ResMed customers. Work in 24/7 rotational shifts. Provide insights regarding Somnoware’s platform and feature set to the product and engineering teams based on customer feedback...
Posted 1 day ago
0.0 - 2.0 years
3 - 4 Lacs
bengaluru
Work from Office
HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots Vijay - 9742630123 We are looking for graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns profess...
Posted 2 days ago
3.0 - 6.0 years
4 - 6 Lacs
kolkata, pune, chennai
Work from Office
Onsite Deployment & Installation (Rack and Stack) Perform rack and stack installation of network and server hardware including switches, routers, servers, and access points (APs). Install SFP modules, stacking cables, power cords, and network uplinks as per design and project requirements. Ensure proper labeling, cable management, and adherence to rack design and airflow guidelines. Mount devices (up to 3 meters in height) securely and safely, following all EHS standards. Device Configuration & IOS Upgrade Execute IOS/firmware upgrades and confirm version compliance post-upgrade. Validate successful device boot, configuration integrity, and module recognition. Collaborate with remote enginee...
Posted 2 days ago
2.0 - 4.0 years
2 - 5 Lacs
bengaluru
Work from Office
Experience In Application Support & Product Support , Team Leading ,Team Coordination, SQL & Linux Command Strong in SQL Queries -Required Trouble shooting(Hindi Language Mandatory) interested candidates send cv to 63644 67264(Only Males Candidates)
Posted 2 days ago
0.0 - 4.0 years
2 - 6 Lacs
bengaluru
Work from Office
Role & responsibilities Essential Job Functions : Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and co...
Posted 2 days ago
1.0 - 6.0 years
1 - 4 Lacs
bengaluru
Work from Office
Providing desktop / Laptop computer software and hardware support, configuration, maintenance, and installation , office 365 Installation for MS Office 2003, 2007, 2010, 2013, 2016, and Office 365 configuring & troubleshooting. Outlook accounts creation & configuration for new users. Responsible for the installation of software like antivirus, Ms.-Office, adobe & Acrobat Reader, and any other software. Good understanding of Ms. Office products such as word, excel, PowerPoint ect. support Remote service for desktop system,peripherals,printers,others it supported equipment Troubleshooting network related problems with time line. (Booting issue/ CPU Error) Finding and troubleshooting of monitor...
Posted 2 days ago
1.0 - 5.0 years
2 - 5 Lacs
chennai
Work from Office
Dear Candidate, PFB the JD. Mode : WFO NP: Immediate or less than 30 days Location :Chennai JD: Service Desk Engineer L1/L2 Support: Role Summary Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experience. Good communication Tech S...
Posted 2 days ago
0.0 - 3.0 years
2 - 3 Lacs
bengaluru
Work from Office
Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: Immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off.CTC: 24 Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Inter...
Posted 2 days ago
0.0 - 1.0 years
2 - 5 Lacs
hyderabad
Hybrid
Role & Responsibilities: Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication. Review incoming tickets in ServiceNow, providing detailed resolutions to users. Act as the main point of contact for application support, resolving basic Level 1 issues and select Level 2 challenges, including remote troubleshooting of application-related concerns. Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team as needed. Create and manage user accounts for Fund Services applications, ensuring appropriate access levels based on user roles and responsibilities. Define and oversee ...
Posted 2 days ago
1.0 - 6.0 years
0 - 0 Lacs
pune
On-site
Hi, Job Description Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, M...
Posted 2 days ago
In India, the market for L1 support jobs is vibrant and offers numerous opportunities for job seekers looking to kickstart their careers in the IT industry. L1 support roles are entry-level positions that involve providing technical assistance and support to customers or clients. These roles are crucial in ensuring smooth operations and resolving technical issues promptly.
If you are considering pursuing a career in L1 support in India, here are the top 5 major cities actively hiring for such roles:
The salary range for L1 support professionals in India varies based on experience and location. On average, entry-level L1 support roles can expect a salary ranging from INR 2.5-4.5 lakhs per annum, while experienced professionals can earn anywhere between INR 5-9 lakhs per annum.
In the L1 support domain, career progression usually follows a path similar to the following:
In addition to technical troubleshooting skills, L1 support professionals are often expected to have knowledge of operating systems, networking basics, customer service skills, and the ability to communicate effectively.
Here are 25 interview questions that you may encounter when applying for L1 support roles in India:
As you prepare for L1 support job interviews, remember to showcase your technical skills, problem-solving abilities, and customer service experience. With the right preparation and confidence, you can land a rewarding career in the dynamic field of L1 support in India. Good luck!
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
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