631 Technical Helpdesk Jobs

Responsibilities: * Provide remote support * Maintain inventory & documentation * Troubleshoot hardware & software issues * Collaborate with team on project implementation * Manage helpdesk requests via phone/email

Technical Support Associate We seek applicants for Technical Support Associate position in our Pune, India office. Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 9000 users in our two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices. What you'll do: Provide support for Laptops, printers, and basic MS teams phone support. Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools. Technical Support tools / OS Imaging: VNC, VPN / SCCM Handling MS teams telephony related issues Troubleshooting domain connectivity and outlook related issues MacBook configuration, support. Support for mobile devices - android and iOS, proficiency in MDM tool Installing and support for printers, VC equipments, zoom equipments, board room setup. Web conferencing applications support – zoom, skype, WebEx, MS Teams Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Level 1 troubleshooting for LAN, wireless connectivity. Supporting the roll-out of new applications and software’s. Setting up new user accounts and profiles and dealing with password issues. Handling File server and file share access and related issues. Troubleshooting ZS Application related issues. Provide support for data center maintenance activity. Monitoring email alerts and work with other teams to solve the problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment’s inventories. Rapidly establishing a good working relationship with users, vendors, and other professionals. Flexible with work timings and shifts. Travel as needed by projects. What you'll bring: BS/BE with record of high academic achievement. A+ certification or Microsoft Certified Systems Administrator Eagerness to contribute in a team-oriented environment Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication, and organizational skills Strong customer service skills Willingness and ability to travel as needed (both within India and internationally) for projects. Candidates must possess work authorization in India.

Urgent hiring for Service Desk Executives, International Voice & Chat. Provide IT support, troubleshoot issues, log tickets, and ensure timely resolution. Must have strong communication skills & be open to rotational shifts. Call/ WhatsApp 7620801051

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

Hiring for Service Desk (voice) 5 days work 2 week off 2 way transport US shift Bangalore location Immediate joiners only Min 1 year in Only Graduates For More Details Call : HR Kowsalya @ 9880947912 (Call or whatsapp )

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.

About Us At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office. Role Overview You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential. Key Responsibilities 1. Provide technical assistance to customers via email, chat, and phone. 2. Troubleshoot software issues and escalate bugs or advanced issues to the development team. 3. Guide clients through product features and functionalities. 4. Translate and localize support documentation and client communication. 5. Log all support interactions in the CRM/ticketing system. 6. Ensure timely follow-up and customer satisfaction. Requirements 1. Fluent in Portuguese (written and spoken). 2. Proficient in English (written and spoken). 3. 2+ year experience in a technical support or customer service role. 4. Basic understanding of web/mobile software platforms. 5. Strong problem-solving and communication skills. 6. Willingness to work from our Kolkata (Calcutta) office. Nice to Have 1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms. 2. Background in SaaS or transportation technology. 3. Familiarity with CRM systems and ticket-based workflows. What We Offer 1. Competitive salary package. 2. Fixed office hours (MonFri) with a collaborative work environment. 3. Growth opportunities within a fast-scaling global tech company. 4. Training and development programs.

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai (Ambit IT Park) Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1. Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excellent Communication Skills both in Verbal and written communication. 2.Should have basic technical knowledge on, Router, modem, Ip Address, and basics of troubleshooting steps. Perks and Benefits: Both ways pick up and drop cab will be provided at the doorstep. Provident fund Medical Insurance If you have the Relevant experience to the above JD pls send your resume to the below Mail id. nikhil.dhansinghmohta@movate.com or WhatsApp your Cv to HR Nikhil 7305620366 For Walk-In Address Please come for the Below address and mention HR Nikhil on the Top of the resume 32 A and B, Ground Floor, Ambit IT Park, Ambit Park Road, Ambattur Industrial Estate, Ambattur, Chennai, 600058 Tamil Ndu, India.

Hiring for Service Desk (voice) 5 days work 2 week off 2 way transport US shift Bangalore location Immediate joiners only Min 1 year in Only Graduates For more details Call HR Raksha@9900969073 raksha@thejobfactory.co.in

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and progress status. Analyze recurring issues and suggest improvements in service delivery. Ensure SLA compliance and escalate unresolved issues as required. Provide regular updates and reports on service desk performance. Requirements: Graduate with 2.5 to 4 years of experience in service desk operations or technical support. Proven experience in handling user requests and troubleshooting technical issues. Hands-on experience with ticketing tools (e.g., ServiceNow, Freshdesk, Jira). Excellent communication skillsboth written and verbal. Strong coordination abilities to work effectively with internal teams and stakeholders. Ability to manage multiple tasks and prioritize work in a fast-paced environment. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Key Responsibilities: The candidate will be responsible for handling inbound calls and providing first-level technical support to customers experiencing software-related issues. Answer and respond to customer inquiries via phone, WA in a timely manner. Troubleshoot and resolve basic software issues using established procedures Escalate complex technical problems to development team. Document all customer interactions, issues, and resolutions in the CRM ticketing system. Educate customers on how to use software features. Follow up with customers to ensure issues are resolved to their satisfaction. Basic understanding of software systems, operating systems, and common troubleshooting steps. Knowledge of SaaS or cloud-based applications will be an added advantage. Language: fluency in Marathi, Hindi, English

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

Hiring for Technical/Customer Service Job Role Skills Rqrd: Technical Troubleshooting, Customer Service, Excellent English Communication Minimum 1 years Exp in any International Technical Services process Immediate Joiner can only apply Required Candidate profile Rotational US Shifts (Night Shifts Only), 5 days Working Should be ready to relocate immediately after selection to Hyderabad Job Location: Cognizant Office, Hyderabad (work from office) Perks and benefits Allowances, Provident Fund, and Insurance benefits

Hi, MOSERP Technologies India Pvt Ltd (Pervious name: MS Infocomm-2003), providing software services Required Position: IT Support Executives Experience: Above 3 years Location: Bangalore share profile : hr@moserptechnologies.in Lalitha R Health insurance Provident fund

Hiring for Freshers and Experienced --> Technical Support Voice( Hindi and English Languages) * Freshers and Experienced both are Eligible * freshers -- Intermediate to Any Graduate with Hindi and English Languages * EXperienced--- Min 1yr of Experience into any technical background * Day Shifts -- No Cab * Freshers 2.7LPA ( 16k take home)+ Incentices * Experienced 3.7LPA + Incentives * 5 days working 2 week offs * Only Walk-in interviews on Tuesday( 29th July) --> Customer Support ( International Voice) * Only Graduates are Eligible * Only Experienced Are Eligible * Min 1yr of Experience into Any international Voice Process Only * Rotational shifts --- 1way Cab * 4.2LPA + Incentives * 5 days working 2 week offs * Only Walk-in Interviews on Tuesday( 29th July) --> Domestic Voice ( Hindi And English) * Undergradutes to Any Graduates * Only Experienced are Eligible * Min 1Yr of experience into any Domestic or International Voice Only * Day shifts ( max upto 10PM) -- 1Way Cab * 3.7LPA + Incentives * 5 days working 2 week offs * Only Walk-in interviews on Tuesday ( 29th July) Work Location : Hi-Tech City Only Immediate Joiners Interested and Eligible Candidates APPLY here and CALL and MSG at 9100969467-Suma HR

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

We are Hiring for the role of Technical Support with best Salary & Immediate Joining! Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquette. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: 1 to 6 years Salary: 10 LAKHS Contact Point Deepa - 9900024811 Aditya - 9686682465 Mallik - 7259027282 Rashmi - 7760984460 Pallavi - 7259027295

• Windows Desktop 7,8,10, and 11 Understanding of Internet Services, DNS, DHCP, Office Suite, Adobe, VPN, Printers • Ticketing system and processes • Familiar with Virtualization Technologies (e.g. VMware ESX and/or Hyper-V )

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.

Job Title: Senior Technical support. Location: Bangalore / Chennai / Hyderabad . Department: Technical support Reports To: Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 9686682465 / 7760984460

HELLO APPLICANT, Greetings from The Job Factory, For More Details HR Smitha@ 9880964847 / 9880952642 (call or whats app) Email id : Smitha@thejobfactory.co.in Excellent Communication is mandatory Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5.5 LPA Under Graduate /Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift Regards, SMITHA HR TEAM THE JOB FACTORY

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports.