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Service Desk Administrator

Wipro

0.0 - 3.0 years

Pune

Work from Office

Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree ...

Posted 4 days ago

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Senior Analyst

eClerx

2.0 - 4.0 years

Mumbai

Work from Office

Job Description: Expectation: As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals. Excellent communication Skills written & verbal Describe Role & Responsibilities : The candidate should have had experience in the following activities: Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications. L1/L2 s...

Posted 6 days ago

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Exploring Technical Helpdesk Jobs in India

The technical helpdesk job market in India is thriving, with numerous opportunities available for individuals with strong technical skills and a passion for problem-solving. Technical helpdesk professionals play a crucial role in providing technical support and assistance to users, helping to troubleshoot issues and resolve problems efficiently.

Top Hiring Locations in India

Bangalore
Hyderabad
Pune
Chennai
Delhi/NCR

These cities are known for their booming IT industries and have a high demand for technical helpdesk professionals.

Average Salary Range

The average salary range for technical helpdesk professionals in India varies based on experience level. Entry-level positions typically start around INR 2.5-4.5 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the technical helpdesk domain, a typical career path may include roles such as: - Junior Technical Support Specialist - Technical Support Engineer - Senior Technical Support Analyst - Technical Support Manager

Advancement in this field often depends on gaining experience, acquiring additional certifications, and developing strong problem-solving skills.

Related Skills

In addition to technical expertise, technical helpdesk professionals are often expected to have skills such as: - Strong communication skills - Customer service orientation - Ability to work under pressure - Troubleshooting and problem-solving abilities

Interview Questions

What is the difference between a hard reset and a soft reset? (basic)
How do you handle a situation where a customer is frustrated and angry with you? (medium)
Can you explain how DNS works? (medium)
What is the importance of SLA (Service Level Agreement) in technical support? (basic)
Describe a time when you had to troubleshoot a complex technical issue. What was your approach? (advanced)
What is the difference between TCP and UDP protocols? (medium)
How do you stay updated on current technology trends and developments? (basic)
Can you explain the concept of IP addressing? (medium)
What steps would you take to troubleshoot a network connectivity issue? (medium)
How do you prioritize and manage multiple technical support tickets simultaneously? (medium)
Describe a situation where you had to collaborate with other teams to resolve a technical issue. How did you approach it? (advanced)
What are some common security threats that technical helpdesk professionals need to be aware of? (medium)
How would you handle a situation where you are unable to resolve a customer's issue? (basic)
Can you explain the difference between hardware and software troubleshooting? (basic)
Describe a time when you had to communicate a technical solution to a non-technical audience. How did you approach it? (medium)
How do you ensure that you are providing excellent customer service while troubleshooting technical issues? (basic)
What is your experience with remote desktop support tools? (basic)
Can you explain the concept of RAID (Redundant Array of Independent Disks)? (medium)
Describe a time when you had to prioritize a critical technical issue over other tasks. How did you handle it? (medium)
How do you handle a situation where a customer is unable to follow your technical instructions? (medium)
What is your experience with ticketing systems for technical support? (basic)
Can you explain the concept of VPN (Virtual Private Network)? (medium)
Describe a time when you had to troubleshoot a hardware issue remotely. What challenges did you face? (advanced)
How do you ensure that you are maintaining confidentiality and security while handling sensitive customer information? (basic)
What steps do you take to continuously improve your technical skills and knowledge in the field of technical support? (basic)

Closing Remark

As you explore opportunities in the technical helpdesk field in India, remember to showcase your technical skills, problem-solving abilities, and customer service orientation during interviews. With the right preparation and confidence, you can build a successful career in this dynamic and rewarding field. Good luck!

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