1316 Technical Helpdesk Jobs

Key Responsibilities: Customer Interaction Product Knowledge Issue Resolution Customer Satisfaction Collaboration Quality Assurance Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products ...

We are conducting Mega Job fair for Top 10 Companies with immediate Joining & Best Salary. Job Title: Senior Analyst Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone,...

Greetings from KVC CONSULTANTS LTD!! We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Job description: Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk t...

Sr. Team Member End User Support: Handling uptime, performance, compliance & SLA for entire end user IT Infrastructure in Corporate Office & Branch Offices. End user support & Stakeholder management. Managing IT support teams. Define their Role & Responsibilities and measuring their performance against signed SLA. QA and reviews for continuous improvements/progress. Handle End user on-boarding/separation. Asset management, Inventory management, SAM. Monitor maintenance & upgradation/patch management of Operating Systems, IT infra related applications. Interact with various vendors for sourcing updated/latest products and solutions. Manage all the technology related requirements, including te...

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -40k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /9606523804 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Python (Programming Language) Good to have skills : NA Minimum 5 year of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic environment where your primary focus will be on ...

About The Role Skill required: Next Generation Customer Operations - Knowledge Management Administrative Process Design Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.A process to design, bu...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Job Description Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is...

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per So...

2- 8 years or more experience in help desk, voice customer service, and support involving hardware, software, and networks. Solve issues related to MS Office, O365, VPN, browsers, antivirus, and printers.

Graduate with min 1 years in international technical voice CTC-3 LPA to 7 LPA Rotational shifts Location-Pune Excellent communication skills Immediate joiner preferred For more info call n whatsapp HR Priti @9860151370 Required Candidate profile Must have min 1yr relevant exp. Must have service desk exp. Graduation(Mandatory) Excellent communication skills Immediate joiner Only Perks and benefits Both way cab Performance based incentives

Greetings we are looking for Technical Team leaders in Hyderabad *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Team Lead - International Technical Support Executive - (Voice) Job location -HYDERABAD Qualification *Overall 4+ years of experience *1 year + Team Leading Experience Salary - Upto 10Lpa Working days -5 (Rotational Shifts) To get your Telephonic interviews Scheduled Kindly call/ Whatsaap :Tech Support Bengaluru" call or wats app for details. * Khushi 7869457739 * Honey 8871997083 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards, Simran H.R Team KVC CONSULTANTS LTD.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ...

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Should have min 2+ years of experience in International Voice Technical support. Skills: IT Service Desk, MS office, O365, VPN, Basic idea on Networking, basic knowledge on system troubleshooting, browser troubleshooting, software installation.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location Perks and benefits Transport facility available at Jamnagar & Sanand

Role & responsibilities Providing Level 1 & 2 technical support to global clients via calls, chat, and ServiceNow ticketing system. Managed and resolved issues related to Windows desktops/laptops, Office 365, Outlook, Teams, and VPN connectivity. Administered Active Directory user creation, password resets, group policy management, and access permissions. Supported Office 365 & Azure environments including mailbox setup, license management, Intune configurations, and MFA troubleshooting. Handled server-related operations such as DNS/DHCP management, performance monitoring, and access control. Ensured SLA compliance for incident, service request, and change management processes under ITIL fra...

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Location : Bangalore (Electronic City) Pune(Hinjewadi) SALARY FOR FRESHERS -- Rs 2.77 LPA ------ Salary : Rs 4.50 to 5.50 LPA FOR 1 YEARS PLUS EXP -- Salary : Rs 5.50 to 7.00 LPA FOR 2 YEARS PLUS EXP -- Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call...

Effectively manage, develop, and train the service desk team achieve service excellence. Establish clear objectives, provide regular feedback, and conduct performance reviews of the TLs, SMEs. Drive the team to meet all defined Metrices for calls and tickets. Identify automation possibilities within existing BAU tasks and lead to completion. Report to leadership on daily/ weekly / monthly stats as guidelined Ensure that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved. Promote the service desk with senior management and working to ensure that it is properly viewed as a core business asset. Coordinate and manage all relevant stakeh...

Remote (Desktop) Support Engineer Provide call resolution remotely & next level Technical to RIM L1 & SD team. Monitor the ticketing tool for open and pending tickets, Track cases until resolution. End User support & Assistance (Answering queries related to application features and usage). Escalate the application / logic related problems to respective stakeholders. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on Desktops, Peripherals, and Office automation products. Route/Assign tickets to the appropriat...

BPO- Hiring For Technical E-Commerce Voice Process - Gurugram Grad/UG/B.E/B.Tech Min. 1 Yr Technical in Customer Service Experience - Must 5.00 LPA 24/7 Shift 5 Day Working Cabs Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

About the Role: As a Helpdesk Support Engineer , youll be the first line of defense for our technology operations providing exceptional technical support to internal users and ensuring smooth day-to-day functioning of all IT systems. Key Responsibilities: Technical Support: Provide first and second-level support for hardware, software, and network-related issues via phone, email, chat, or ticketing system. Troubleshooting: Diagnose and resolve problems related to operating systems (Windows/macOS), office applications, VPNs, and internal systems. User Account Management: Create, modify, and deactivate user accounts in Active Directory, Office 365, and other enterprise tools. Device Setup & Ma...

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...