2532 Service Desk Jobs - Page 13

Qualification: Graduate with IT or Computer Science background 0-2 years of experience can apply. Good written and verbal communication Ability to work collaboratively and efficiently in a fast-paced, customer-centric environment. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, VPN, Browsers, etc. Flexible and Open to working in a 24x7 environment with rotational shifts and rotational week off including holidays Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates

Act as first point of contact for any desktop/access related technology issues reported via Service Desk (Service Desk role only) Act as first point of contact in 24/7 operations centre for responding to systems alerts generated via monitoring tools (Operations role only) Able to accurately capture all information required for investigation and diagnose technology issues Prioritise issues based on impact and urgency, transfer or escalate where required Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA Collaborate with colleagues, peers, senior systems analysts and managers to resolve/escalate incidents/problems Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst to get a solution/workaround Work with colleagues to provide resolution in an effective, empathic and timely manner Customer focussed, demonstrates empathy, even when under pressure with clear and concise communications Keep up to date with technology and use this knowledge to improve resolution times Self-motivated, team player & adaptable to new technology Possesses knowledge of relevant SLA s and their implications for support Identify, recommend process improvements where relevant Seek to pass on knowledge to others and manage time efficiently

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #L1-SA1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #L1-SA1 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

About The Role "¢To handle day to day trade transactions, understanding client requirements, "¢Co-ordination with cpc for transaction processing and discrepancy resolution, "¢Dealing and co-ordinating with various business groups within the bank, "¢Ensuring error-free and timely execution of trade transactions. "¢Ensuring compliance and internal guidelines are being adhered to "¢Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS "¢Operations resolved in a timely manner. "¢Issuance of Letter of credit. "¢Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. "¢Attending to front-end requirements of corporate customers. "¢To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. "¢Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations. "¢Should have about 3-5 years of relevant banking experience in Trade / CMS operations. "¢Should be extremely customer centric and have excellent communication skills "¢Qualification Graduate / Post-Graduate "¢Experience Minimum one year of relevant experience

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

About The Role Kotak Mahindra Bank "¢Verification of executed legal documents as per Documentation Grid released by the legal team from time to time & Sanction Letter / Term Sheet issued by the business / credit team. "¢Stamp Duty as per Legal Stamp Duty Grid is adhered too. "¢Limits & Collateral Maintenance. "¢CERSAI Maintenance. (Charge Creation & Release) Checker for Mortgage, Hypothecation & Intangible assets - basis terms of sanctions. "¢Updating of PSL for CCOD product basis the PSL template received from business along with TS / SL. "¢Insurance Policy Maintenance (basis terms of Sanction) - information to centrailzed insurance policy maintenance desk. "¢Preparation and releasing the Disbursement Advice to Loan Maintenance Team for disbursement of loans in LPS. (Wherever there is a term loan / WCDL facility at the time of limit setting), Limit loading Instructions (LLI) to Treasury team for treasury products & CMS team for CMS products. "¢Insertions (documents received post disbursement). "¢Deferral Closures (post receipt of requisite document from Business Unit against deferral obtained). "¢Tracking of post disbursement conditions related to Wholesale & Commercial operations in DRS as "pre-approved". "¢Handover of Files (All documents except Title Deeds) & Dockets (Title Deeds Property wise i.e. for every property mortgaged separate docket is a must) including insertions to DMT for further action & receipt of acknowledgement in ET / Register (in case of non-ET transactions, if any). "¢Handover of PDC / SPDC"™s to the Vendor on a weekly basis & receive acknowledgement. "¢Liaison with Auditors & Ensure no audit queries. MIS (Daily Reporting, Pending Status, Insertions). "¢Confirmation to DMT for Release of property & verification of the property documents before releasing to customer / RM / customer service. "¢Signatories for issuance of sanction letter are in accordance to the list of signatories provided by Business & Credit "¢Qualification Graduate / Post-Graduate Detail oriented and ability to multi-task Good Interpersonal skills and ability to work in teams Excellent Communication Skills Proficiency in MS-Office Diploma or Graduate in electrical engineering with minimum 3 years of work experience in Data center management/ operations

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Ameena 8095524000 Job description Role & Responsibilities: Respond to customer inquiries via calls promptly and professionally Resolve customer issues and queries efficiently, ensuring customer satisfaction Be flexible working in rotational night shifts Preferred Candidate Profile Excellent verbal and written communication skills Proven experience in international customer support preferred Ability to handle customer complaints with empathy and professionalism Strong problem-solving skills and attention to detail Perks & Benefits: Two-way cab facility for all employees Supportive and inclusive work culture promoting professional growth Attractive incentives For More Details Call Call HR Ameena 8095524000

Primary Skill: Fluent Communication Secondary Skill: Core Windows Technical KnowledgeSkills Education: Graduation Mandatory Role 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off (night shifts included) Responsibility 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk .

Enormous Enterprise LLC is looking for Jira Developer to join our dynamic team and embark on a rewarding career journey Jira Administration: Manage and administer the Jira software platform, including user management, access controls, and permissions. Configure and maintain Jira projects, workflows, screens, and fields according to organizational requirements. Workflow Development and Customization: Design, implement, and customize Jira workflows to align with business processes and project management methodologies. Define and configure workflow transitions, statuses, and notifications to optimize team collaboration and productivity. Jira Configuration: Customize Jira projects by configuring issue types, fields, screens, and project-specific settings. Ensure proper configuration of Jira boards, filters, dashboards, and reports to meet the needs of various teams and stakeholders. Plugin Management: Evaluate, install, configure, and upgrade Jira plugins and add-ons to extend the functionality of the Jira platform. Collaborate with development teams to develop and maintain custom plugins or integrations as needed. User Support and Training: Provide technical support and guidance to Jira users, including issue troubleshooting, user training, and best practice recommendations. Respond to user inquiries, resolve issues, and ensure a positive user experience with Jira. Minimum of 6 years of related experience Bachelor's degree or equivalent experience Minimum 4-years experience as a Jira developer creating and maintaining Jira configurations, automation of complex workflows as well as s

1.You will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management .

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt .Experience: 5-8 Years .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management .

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt .Experience: 5-8 Years .

1.You will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests

Hiring for a Top BPM || Bangalore Looking for Team Leaders with 2+ years of experience on papers in a Service Desk process Overall exp 5+ Years must Sal upto 10 LPA Share your resume on shikha@imaginators.co or whatsapp on 9599868088

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbooks • Create JIRA projects, queries and reports as required • Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for priority incidents affecting a single user or a project team. • Coordination with application and infrastructure support teams for fast resolution. • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers' requirements and expectations. • Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles. • Log and manage incidents/Service Request in ITSM tool. • Always be aware of team workload and velocity, manage tickets and call accordingly. • Escalate unresolved tickets to Level 2 resolver groups. • Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner. • To maintain a high degree of customer service for all support queries and adhere to all service management principle. • Creation of Daily End-of-Day report and monthly service desk call report. • Taking ownership of Monthly report discussion with Team and stakeholders. • SLA monitoring and reporting. Maintaining the SLA RCA for violations. Must have skills: • JSM (Jira Service Management) and Jira Admin experience is must. • Excellent English communication skills. • Relevant experience in IT industry as an IT Service Desk or Help desk coordinator role. • Must have experience dealing with International Clients/Customers. • Basic understanding of ITIL v3 foundation. • Basic understanding of Technical Workflow • Interest to work on L1 technical issues • Interest to work on any L1 support ticket if the team over occupied. Experience required - 3 to 5 Yrs.

Role & responsibilities Act as a single point of contact for emails, tickets, phone calls from end users regarding IT issues and queries. • Receiving, logging and managing queries/issues from end users via Jira tickets, Emails, telephone, and help desk portal. • Support JIRA and Confluence users • Control the additions, deletions, roles, and memberships of users. • Manage user rights for tools according to the requirements of projects and teams. • Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects • Implement custom xml-based JIRA gadgets • Generate documentation on workflows and processes implemented in JIRA to support runbooks • Create JIRA projects, queries and reports as required • Incident logging, categorization, prioritization, assignment, coordination and communication until resolution for priority incidents affecting a single user or a project team. • Coordination with application and infrastructure support teams for fast resolution. • Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers' requirements and expectations. • Incidents and Service Requests are managed effectively; ensuring information is captured in the ITSM tool for future reference and analysis, in line with ITIL principles. • Log and manage incidents/Service Request in ITSM tool. • Always be aware of team workload and velocity, manage tickets and call accordingly. • Escalate unresolved tickets to Level 2 resolver groups. • Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner. • To maintain a high degree of customer service for all support queries and adhere to all service management principle. • Creation of Daily End-of-Day report and monthly service desk call report. • Taking ownership of Monthly report discussion with Team and stakeholders. • SLA monitoring and reporting. Maintaining the SLA RCA for violations. Must have skills: • JSM (Jira Service Management) and Jira Admin experience is must. • Excellent English communication skills. • Relevant experience in IT industry as an IT Service Desk or Help desk coordinator role. • Must have experience dealing with International Clients/Customers. • Basic understanding of ITIL v3 foundation. • Basic understanding of Technical Workflow • Interest to work on L1 technical issues • Interest to work on any L1 support ticket if the team over occupied. Experience required - 3 to 5 Yrs.

Candidate Specification & Job Description: Candidate should have 4+ years of experience as Quality Analyst. Monitor and evaluate support interactions (calls, chats, emails) to ensure adherence to quality standards and SLOs. Identify trends, gaps, and areas of improvement in agent performance and customer experience. Provide actionable feedback and coaching to agents to improve communication, technical accuracy, and customer satisfaction. Collaborate with training and operations teams to update SOPs and knowledge base content. Conduct root cause analysis for recurring quality issues and recommend process improvements. Track quality metrics and prepare regular reports for leadership. Ensure compliance with internal policies, client expectations, and regulatory standards. Excellent verbal and written communication skills. Strong analytical and observational skills. Experience with QA tools and scorecards. Familiarity with support workflows, ticketing systems, and ITIL practices. Ability to deliver constructive feedback and coaching. Proficiency in Google Workspace tools (Gmail, Docs, Sheets, Meet, etc.). Prior experience in a support or service desk environment. Exposure to Google product ecosystem (Gemini app, Notebook LLM, App Sheet, etc.). Knowledge of quality frameworks (e.g., Six Sigma, COPC). Google Workspace Administrator certification is a strong advantage. Should be flexible with shifts. Contact Person - Marilakshmi S Email - marilakshmi@gojobs.biz

Role & responsibilities Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues. Train, coach and mentor L1/L2 Technical Support Engineers. Manage 24X5/7 service availability and SLA adherence. Establish and implement ITIL standards in service delivery practices. Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization. Lead IT and Support Helpdesk project for on-time and quality closer. Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements. IT Asset Management. Vendor management for procurement, repair and maintenance Foster positive end-user, cross function relationships and drive customer satisfaction. Develop and maintain Technical Support knowledge base. Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Develop employees within their roles via coaching, counseling, and disciplining employees. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges. Conduct annual performance evaluations for all direct reports Manage process for communicating outage/emergency activities to the organization. Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement. Review survey feedback to improve services, tools and support experience. Preferred candidate profile Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc. At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment 24X5/7 Global Support Operations ManagementITIL Certification Microsoft and Azure Certification is an added advantage Strong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skills Strong coordination skills to work with multiple cross functions Proactive and creative, Attention to detail, Excellent research skills Excellent English communication skill (both Written & Verbal) Customer-centric Problem Solver Critical thinker

Hiring for Technical Support Need minimum 1 year of experience in Technical Voice Package upto 4.5 LPA Only grad can apply Need excellent communication skills Location- HYD/ Bangalore/ Pune Contact- Sanya 9355332190 dubeysanya948@gmail.com

NTT Data is looking for IT Service Desk Associates / Sr. Associates for Noida location. Location : Noida Mode : On-site Shifts : Rotational Notice : Immediate to 30 days joiners only Role Overview: The Service Desk Associate / Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities: Manages customer interactions & records reported issues in the ITSM. Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail. Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance. Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner. Key Skills: Ideally University education, preferably technical degree, or Microsoft certifications. Advanced level troubleshoot , better communication skills, Windows , Hardware, Sharepoint, COTS applications - MS Office, Office 365. Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications. Experience of providing Hybrid (Office and Remote) IT support is an advantage. Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills. Excellent communication and customer service skills. Flexibility to work shifts if required.

Greetings from Mastek! We are seeking a Service Desk - L1 Support Engineer on Contract. This is going to be a Direct Contract with Mastek. Sharing below Job Description, please apply if you are interested. Job Title: Service Desk L1 Support Engineer (Contract - 8 Months) Contract Duration: 8 months Start Date: We are looking for immediate joiner. Shift Timings: Shift 1: 05:30 AM 02:30 PM Shift 2: 12:30 PM 09:30 PM Night Shift (Weekends & US Public Holidays): 08:30 PM – 05:30 AM Job Summary: We are seeking a skilled and motivated Service Desk L1 Support Engineer to join our team on an 8-month contract basis. This role is critical in providing first-line technical support, focusing on password resets, application access, and initial troubleshooting of infrastructure and business-critical applications. The ideal candidate will have hands-on experience with ServiceNow, Active Directory, Citrix Workspace, and monitoring tools such as Dynatrace and Splunk. Key Responsibilities: Provide L1 support via In-Contact Centre tool, handling incoming calls related to password resets and application access issues. Perform initial troubleshooting and triage following runbooks for incidents related to infrastructure and critical business applications. Monitor system health and application performance using Dynatrace and Splunk dashboards. Utilize tools such as ServiceNow, Active Directory, Citrix Workspace, and Remote Assist for issue resolution. Escalate complex issues to the appropriate L2 or specialized support teams when necessary. Maintain accurate documentation of incidents and resolutions within the ticketing system. Ensure timely and effective communication with end-users and internal teams. Required Skills & Qualifications: Proven experience in Service Desk or L1 support roles. Proficiency with ServiceNow ticketing system. Working knowledge of Active Directory management. Familiarity with Citrix Workspace and Remote Assist tools. Experience monitoring infrastructure and applications using Dynatrace and Splunk. Basic understanding of Windows servers and their troubleshooting. Strong communication and customer service skills. Ability to work in any of the designated shifts, including night shifts on weekends and US public holidays.

JOB DESCRIPTION - Technical Support Engineer/Service Desk Analyst The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. QUALIFICATION - BE/B.TECH & BCA, BSC-Computer Science/IT with 60% in academics (Exception can be considered. Chemical & Bio-Tech branch not eligible). Year of Pass-out- 2023-2024 only (Graduation degree required) For 2025, Passing year Candidates can apply after their completing Final semester Exams. Also, Backlogs result candidates will not be considered by client. SALARY 16962 /- per month for the first 6 months on rolls of Maintec (Based upon performance, the candidates can be absorbed by our client in their rolls, post completion of service for 6 months and beyond). Job Location - Pune & Thiruvananthapuram (Trivandrum). Hiring process- Step -1 _Free Induction training (Min 3 - 4 weeks virtual by Microsoft Teams app) Step -2 _ 3 rounds will happen:- 1st Round - Versant (57/80 marks need to score) 1st Chance will be free of cost) 2nd Round - Telephonic with Project Manager 3rd Round - Video Call _ NO STIPEND/SALARY DURING TRAINING_ _Laptop and min 25 mbps Internet Speed is mandate_ Candidates need to clear the evaluation as per our partners HTD parameters to finally join/on-board the organization. Excellent English Communication skill required for all the requirements. Technical and Communication Parameter (English) 1. Neutral pronunciation with No or Negligible FLI/MTI 2. Fluent in English communication without any grammatical mistakes. 3. Good Knowledge on Windows Server 2003/2008/2012/Linux operating systems and ADS 4. Good Knowledge of Networking - CCNA and ITIL. 5. Installation configuration of Email Clients like Outlook, Antivirus and other application software 6. Ready to work in 24x7. Role & responsibilities Note : Interested Candidates kindly reply with your resume or contact details, you can contact me through whats app message in this below mobile number. Phone No: +91 8608922945 Ravichandiran R / IT Recruiter ravichandiran.r@maintec.in