1424 Service Desk Jobs - Page 13

Overview - Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through innovative and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool. The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out. Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed. Description - Responds to requests for technical assistance in person, via phone, and/or electronically. Diagnoses and resolves desktop, hardware and software/Applications issues. Researches questions using available information resources. Advises user on appropriate actions Manage personal and team ticket queue. Redirects problems to appropriate resources. Identifies and prioritizes situations requiring urgent attention Documents resolutions and updates knowledgebase Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff. Analyse and evaluates incident reports and makes recommendations to reduce help line incident rate. Contact software and hardware vendors to request service regarding defective products. Install personal computers, software and peripheral equipment. Provide end user systems setup and access. Daily monitoring /checks IT Asset Inventory Management. AV systems support. Logging of noted issues Other duties as assigned Requirements - 4-6 years' experience in Desktop or Help Desk Support to domestic and International users in a business setting. Strong technical aptitude, ability and troubleshooting skills to solve hardware and OS/Applications related issues. Excellent communication and customer service skills to support International service desk calls. A high degree of professionalism and the ability to think on your feet. Ability to work in and with teams and IT Asset Management. Experience with AV systems support. Experience with Windows 10/11 and newer is required. Experience with Mac OS Catalina, Big Sur, Monterey and newer is required. Experience with basic networking is required. Experience with Application administration, Active Directory, Office 365, hardware plus. A+, Net+, Security+, ITIL, MCSA Desktop plus. Able to work in 24*7 rotational shifts as per business need.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in problem-solving discussions.- Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.- Interact with clients to accurately define and understand their issues.- Utilize deep product knowledge to interpret and design effective resolutions.- Collaborate with the team to continuously improve system performance and client satisfaction.- Stay updated with the latest product developments and enhancements.- Contribute to the development of knowledge base articles and documentation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with incident management tools.- Strong understanding of IT service management principles.- Excellent communication and interpersonal skills.- Ability to troubleshoot and resolve technical issues.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for Looking for someone with O2C skillPowerBI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : SAP SuccessFactors Onboarding Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of documentation related to system processes and procedures.- Engage in continuous learning to stay updated with the latest technologies and best practices in the field. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Recruiting.- Strong analytical and problem-solving skills.- Experience with incident management and service desk tools.- Ability to work collaboratively in a team-oriented environment.- Familiarity with change management processes. Additional Information:- The candidate should have minimum 2 years of experience in SAP HCM Recruiting.- This position is based at our Ahmedabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Ensure effective communication with clients for issue resolution.- Implement best practices for service desk management.- Analyze system or application issues and provide timely resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong problem-solving skills.- Excellent communication and interpersonal abilities.- Ability to work under pressure and meet deadlines.- Good To Have Skills: Experience with ITIL framework. Additional Information:- The candidate should have a minimum of 12 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Workforce AnalyticsWorkforce Experience AnalyticsAdaptable and flexibleWritten and verbal communicationAbility to meet deadlinesAbility to work well in a teamAbility to perform under pressureMicrosoft ExcelMicrosoft PowerPoint Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client concerns and leveraging your deep product knowledge to design effective resolutions, ensuring a seamless experience for users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their growth and understanding. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Good To Have Skills: Experience with ITIL framework and best practices.- Strong understanding of incident management and ticketing systems.- Ability to troubleshoot and resolve technical issues efficiently.- Excellent verbal and written communication skills to interact with clients effectively. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure our systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client concerns, and leveraging your extensive product knowledge to design effective resolutions. Your role will be pivotal in ensuring client satisfaction and operational excellence, contributing to the overall success of our technology support team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support.- Strong understanding of incident management and ticketing systems.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate effectively with clients and team members in both verbal and written formats.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, contributing to overall client satisfaction and operational excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language.- Strong understanding of incident management and ticketing systems.- Experience in troubleshooting and resolving technical issues efficiently.- Ability to communicate effectively with clients and team members in both English and Japanese.- Familiarity with service level agreements and performance metrics. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Japanese Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their issues, utilizing your exceptional communication skills to ensure that our world-class systems operate smoothly. You will be dedicated to quality, accurately defining client issues and designing effective resolutions based on your comprehensive product knowledge. Your role will require you to navigate complex situations, ensuring that clients receive timely and effective support, thereby enhancing their overall experience with our services. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Maintain detailed documentation of client interactions and resolutions to improve service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Japanese Language.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of incident management processes.- Ability to troubleshoot and resolve technical issues efficiently.- Familiarity with ticketing systems and customer relationship management tools. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification). Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support. Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams. Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs. Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary. Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction. Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process. Key Skills and Competencies Familiar with working on Windows, Linux, Networking & Cloud technologies. Good command in Microsoft Excel and PowerPoint for reporting and presentations. Excellent English communication and customer handling skills. Proficiency in IT Service Management tools. Knowledge of ITIL practices and methodologies. Experience 4 Yrs. – 6 Yrs. Qualifications B. Tech (Electronics, IT, or CS) Preferred, BCA or MCA

Role & responsibilities Job Description : About the Role : We are seeking a detail-oriented and technically adept Junior Service Desk Engineer to join our IT support operations. In this role, you will act as the first line of support for end users, ensuring seamless operation of desktop and web-based applications. This is an excellent opportunity for someone early in their IT career with a passion for solving software-related issues and delivering exceptional user support in a fast-paced, digital-first environment. Key Responsibilities : - Serve as the initial point of contact for end-user support requests via phone, email, chat, or in-person. - Diagnose and resolve software issues related to : a. Microsoft Office 365 Suite (Word, Excel, Outlook, etc.) b. Web browsers (Chrome, Edge, Firefox) c. Collaboration platforms (Microsoft Teams, Zoom, Slack) d. Internal business applications and tools - Log and manage service tickets using ITSM platforms such as Jira Service Management or ServiceNow. - Perform software installations, updates, and basic configurations. - Support user account provisioning, password resets, and access permission issues in Active Directory or Azure AD. - Guide users through technical troubleshooting steps in a clear, user-friendly manner. - Escalate unresolved or complex issues to Level 2/3 support teams or relevant departments. - Maintain accurate documentation of issues and resolutions in the knowledge base. - Adhere to internal SLAs and ensure timely resolution of incidents. Required Technical Skills : - Foundational knowledge of IT support, troubleshooting methodologies, and customer service. - Familiarity with : - Windows 10/11 and/or macOS environments. - Microsoft 365 administration basics (email setup, Outlook configuration, Teams support). - Remote support tools (e.g., AnyDesk, TeamViewer, Microsoft Remote Desktop). - Ticketing systems (e.g., ServiceNow, Jira, Zendesk). - Understanding of basic networking concepts (IP addressing, DNS, DHCP) is a plus. - Awareness of IT compliance practices (e.g., data privacy, access control policies). Preferred candidate profile

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure. Role & responsibilities Preferred candidate profile

What is unique or interesting about this job Apply our Global standard model to transaction processing, whilst getting exposure to different country legal/tax requirements. Opportunity to work with different technologies as Syngenta roll out their digital solutions across I2P Ensure smooth operations of our financial processes, from invoice receipt to payment execution, providing expert support and driving continuous improvement. What is the purpose of the job End-to-end management of incidents and service requests reported by the customer and achieving first line fix where possible. Escalating and liaising with other business units and 3rd parties as required. To ensure fast, efficient and responsive Customer Services support and service are maintained achieving all targets as defined by the SLA both now and in the future, through constant review of procedures and processes, thereby directly influencing the growth and success of the business. Work with internal departments to develop and facilitate business improvements solutions that support effective and efficient customer focus. To provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness. What are the main activities the person in the job is responsible for Systematically interprets user problems and identifies solutions and possible side effects Escalates complex or unresolved incidents. Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate Passionate about Customer Services, with the ability to understand the importance of meeting targets and maintaining good customer & employee relations Lateral thinking skills combined with the ability to apply a range of creative problem solving techniques Monitors service delivery channels and collects performance data Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels Identify, manage and escalate risks as required Work directly with finance and operations teams in Syngenta to address challenges and work towards error free service delivery Troubleshoot and resolve intricate invoice discrepancies and payment problems Manage escalations and ensure timely resolution of high-priority cases. Identify opportunities to enhance the I2P process and related tools Facilitate cross-functional collaboration to resolve complex I2P issues Functional or Leadership Competency related specifically to this job Client Service Focus: This is the ability to see life from the perspective of the client to deeply understand client motivation. Applies a service mind-set that is centered on developing, delivering and improving a service: Understanding all the components of a service, managing client expectations, challenging and engaging clients successfully. Judgment : Analyzes information, guidelines, and requirements from different sources to evaluate alternatives and make effective judgments. Draws accurate, useful conclusions from financial, business, and quantitative information. Makes timely and sound decisions on everyday issues and problems by applying accurate logic, appropriate knowledge, expertise, and common sense. Execution & Results Orientation: Demonstrates initiative and a strong commitment to achieving meaningful results, meeting or exceeding goals, and acting on opportunities to create value. Planning: Sets standards, goals, and plans that improve work performance. Identifies action steps and develops realistic plans needed to accomplish objectives and team goals. Focuses, aligns, optimizes, and improves resources and the use of resources to achieve goals

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Freshers & Experienced Must have excellent communication skills. Must be flexible with 24*7 Shifts CTC : Upto 30k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

GENERAL FUNCTION: We are currently looking for an End User Support Technician to support our MFSG India Corporate office users. In this role, you will provide premium support to all our end usersin MFSG India and white glove treatment for our executives. You will also be responsible for the deployment of various software packages to our end user devices through SCCM, and setup & maintenance of corporate laptop hardware for MFSG India users. Duties / Responsibilities: • Provide White glove service & support in all interactions with ELT (Executive Leadership Team) and SLT (Senior Leadership Team), and their administration staff while prioritizing value and urgency. • Provide IT support for on-site events and meetings including site setup, testing, coordination with venue IT/AV contacts and stand-by support. • Support for the End User Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support • Collaborate with IT teams and SMEs to ensure timely troubleshooting and resolution of technical and functional issues. • End User Support (Software/Hardware) o AD/O365 account support o Microsoft Authenticator MFA o Desktops o Laptops o MFP (Multi-Function Printers) o Tablets (Android / IPads) o VDI (Virtual Desktops) o Hardware Asset Management o Refurbishment o Shipping/Receiving o Inventory Management • Support for Operating System, base load software, MS Office suite and other business applications • Access related issues with password, security, application configuration and troubleshooting, and general inquiries • Research questions using available resources advising users on appropriate action; provide adequate training to end users. • Follow standard EUS and IT Security procedures and log all interactions in the ITSM system. • CMDB asset management • Management, maintenance, and deployment of desktop images. • Familiarity with basic networking to troubleshoot Network and Telecom related issues at our India Office. • Identify and escalate situations to various IT Teams if technically complex or if it requires urgent attention. • Own key initiatives and drives through completion with minimal supervision. • Motivated and enthusiastic with Great Personal skills • Perform other duties as assigned. EXPERIENCE • Experience in End User Support /IT Support/Service Desk Roles. • Experience with deployment tools (SCCM, PDQ, Altiris, etc.) • Experience managing and maintaining desktop images. • Experience supporting executives is preferred. SKILLS • The ability to manage and articulate complex issues. • Strong background in Microsoft Windows Active Directory & Microsoft 365 Environments. • Experience leveraging geographically diverse and offshore IT support teams. • Excellent Oral communication (customer interaction, requirements analysis) • Experience troubleshooting corporate desktop hardware and software. • Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols.

Ghrs Training is looking for an experienced Technical Support Specialist to join our team, providing essential support in an international voice environment. If you're a graduate with a strong background in service desk operations and ticketing tools, this role is for you! Key Responsibilities: Provide comprehensive technical assistance and troubleshooting to international customers via an international voice process. Serve as a key point of contact on the Service Desk , efficiently handling and resolving technical issues. Utilize ticketing tools to accurately document, track, and manage all customer interactions and resolutions. Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity. Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution. Deliver excellent customer service by maintaining professionalism, empathy, and clear communication. About You: You are a Graduate from any discipline. You have a minimum of 2 years of experience in a Service Desk role. You are proficient in using various Ticketing Tools for support management. You possess excellent communication skills in English, suitable for an international voice process. You are customer-focused, with strong problem-solving abilities and attention to detail

Ghrs Training is seeking a dedicated and experienced Quality Analyst to join our Service Desk team. This role is crucial for ensuring the highest standards of technical support delivered through our international voice process. Key Responsibilities: Conduct comprehensive quality monitoring and evaluation of technical support interactions on the Service Desk , specifically for the International Voice process. Assess agent performance based on predefined quality metrics, including call handling, technical accuracy, troubleshooting effectiveness, and customer satisfaction. Evaluate agent proficiency in supporting Microsoft applications , Office 365 , and Outlook Configuration . Identify and analyze common troubleshooting issues and communication gaps to provide actionable feedback for improvement. Prepare detailed quality reports, identify trends, and provide insights to improve overall service delivery and agent performance. Collaborate with trainers and team leads to develop targeted coaching programs and training materials. Participate in calibration sessions to ensure consistency in quality scoring and feedback. About You: You have a minimum of 3 years of experience in Service Desk operations. You possess strong skills in supporting Microsoft applications , Office 365 , Troubleshooting , and Outlook Configuration . You are highly proficient in an International Voice environment, understanding the nuances of global customer interactions. You have a keen eye for detail and a strong analytical mindset to identify areas for quality improvement. You possess excellent communication and feedback delivery skills, both verbal and written.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

1. A Bachelor's Degree In Business, Administration, Or Related Field. 2. Previous Sales And Management Experience May Be Advantageous. 3. Strong Industry Knowledge. 4. Excellent Leadership, Communication, Sales, And Customer Service Skills. 5. Computer Literacy And Good Organizational Skills. 6. Strong Creative Thinking And Problem-solving Skills. 7. The Ability To Work Under Pressure And Handle Stress. Responsibilities: 1. Delegating And Directing Service Tasks, Monitoring The Progress Of Current Projects, And Managing Service Team Members To Ensure The Team's Objectives And Sales Goals Are Met. 2. Handling Customer Complaints Or Concerns Quickly And Professionally To Maintain Good Customer Relationships And Ensure Repeat Customers. 3. Assisting With Or Performing Administrative Tasks, Such As Managing And Updating Invoices, Processing New Orders, And Tracking Inventory. 4. Setting Up And Maintaining A Service Desk And Evaluating Its Efficiency. 5. Resolving Service Desk Problems And Improving Service Methods To Increase The Service Desk's Productivity And Customer Service. 6. Monitoring Department Issues And Client Complaints To Create Methods To Lessen Recurring Issues. 7. Auditing Work And Customer Service To Ensure The Company's High Standards, Efficiency, And Productivity Goals Are Met. 8. Maintaining Strong Relationships With Manufacturers, Dealers, And Sales Representatives. 9. Helping To Train New Employees In Company Procedures. 10. Maintaining A Strong Working Knowledge Of Industry Regulations, Restrictions, And Laws, Ensuring The Company's Adherence To These Regulations, And Remaining Current On The Industry's Standards And New Innovations, Materials, Tools, And Processes.

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24 by 7 (5days working 2 day rotational off) Budget- 4LPA call/ whatsapp Anisha- 8287300257