Technical Support Specialist

Ghrs Training

2 - 7 years

2 - 7 Lacs

Hyderabad Telangana India

Posted:22 hours ago| Platform: Foundit logo

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Skills Required

Service Desk support management Communication Skills problem-solving skills

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide comprehensive technical assistance and troubleshooting to international customers via an
international voice
process.
Serve as a key point of contact on the
Service Desk
, efficiently handling and resolving technical issues.
Utilize
ticketing tools
to accurately document, track, and manage all customer interactions and resolutions.
Diagnose and resolve a wide range of technical problems related to hardware, software, and network connectivity.
Escalate complex or unresolved issues to higher-tier support teams when necessary, ensuring timely resolution.
Deliver excellent customer service by maintaining professionalism, empathy, and clear communication.

About You:

You are a
Graduate
from any discipline.
You have a minimum of
2 years of experience in a Service Desk
role.
You are proficient in using various
Ticketing Tools
for support management.
You possess
excellent communication skills
in English, suitable for an international voice process.
You are customer-focused, with strong problem-solving abilities and attention to detail

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