72 Support Management Jobs

Recruitment -Prepare job descriptions, source candidates, shortlist and schedule interviews. - Onboard successful candidates Process Coordination - Coordinate internally for approvals, documentation, workflow tracking and timely completion of tasks Required Candidate profile Process Coordination -Prepare, maintain HR/administrative records, letters, reports. -Assist in employee engagement & compliance requirements. -Support management in process documentation & reporting.

Minimum qualifications: Bachelors degree or equivalent practical experience, 10 years of experience in operations, product support, management consulting, or corporate strategy roles, 3 years of experience in managing people or leading teams, Preferred qualifications: Experience in building and leading cross-functional teams and initiatives from concept to launch, Experience in managing and coaching specialized people (e-g , data analysts, technical program managers), Experience in working with or leading teams responsible for Artificial Intelligence/Machine Learning (AI/ML) or technical products, Ability to navigate ambiguity, influence stakeholders, and drive issues to resolution in a changing environment, Excellent communication skills, with the ability to translate data and technical concepts into a business narrative for executive audiences, About the jobThe Creator Success Operations organization is committed to providing support by building a portfolio of Artificial Intelligence (AI) Agents This relies on leading a specialized team of Product Support Managers and Analysts who architect, measure, and optimize the AI-powered support journeys, In this role, you will lead the specialized team responsible for building and optimizing the portfolio of AI Agents You will be responsible for translating business goals into a roadmap for the team, securing resources, and advocating the impact with executive leadership You will be the leader ensuring the Artificial Intelligence (AI) support experiences are seamless and integrated into the YouTube ecosystem At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world We explore new ideas, solve real problems, and have fun ? and we do it all together, Responsibilities Translate business goals into a roadmap for the AI Agent portfolio, securing resources and advocating the team's goal and impact with executive leadership, Recruit, coach, and develop the specialized Partner Business Manager and Analyst talent, establishing and protecting the team's operational rhythm of experimentation, analysis, and improvement, Act as the primary leadership interface for AI support operations, negotiating priorities, managing cross-functional dependencies, and ensuring the team's work is integrated into the support ecosystem, Own key performance indicators for AI-powered support, including AI containment, AI-motivated satisfaction, cost-to-serve, and quality, Partner and collaborate with internal teams Business Technology (BizTech), AI Product Activation, and Product Management, Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status We also consider qualified applicants regardless of criminal histories, consistent with legal requirements See also Google's EEO Policy and EEO is the Law If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form , Show more Show less

Role Overview | We are seeking an experienced Oracle Fusion Financials Support Manager to lead the functional support team at Narayana Health. This role involves end-to-end ownership of Oracle Fusion Financials support and project delivery, stakeholder engagement, and team management in a high-performance, healthcare-driven environment. Key Responsibilities • Business Requirements: Gather, analyze, and document functional business requirements; oversee solution design, development, testing, deployment, and postgo-live support. • Functional & Technical Support: Deliver high-quality incident management and resolution with a strong focus on both technical and functional areas. • Stakeholder Management: Act as the primary point of contact for business teams; coordinate with internal Oracle support and external partners. • Team Leadership: Mentor and guide team members; lead 2nd and 3rd level support operations independently. • Project Delivery: Participate in migrations and new implementations, including CRPs, SITs, and UATs. Prepare test scripts, conduct training, and ensure end-user readiness. • Process Optimization: Develop and implement SOPs and IT policies. Identify project risks, manage expectations, and ensure alignment with business goals. • Operational Management: Lead support operations, monitor performance metrics, maintain TAT, quality, and service excellence. Candidate Profile Experience : 712 years of hands-on experience in Oracle Fusion Financials support and implementation. Education: Graduate/Post-Graduate in Computer Science or related field. MBA in Finance is preferred. Required Skills & Knowledge • Oracle Fusion Expertise: Strong knowledge of Fusion Financials modules — GL, AP, AR, FA, Projects, Cash Management. • Finance Processes: End-to-end understanding of enterprise structures, payment processing, tax reporting, period-end closing, and financial reporting. • Service Orientation: Proven ability to deliver excellent customer service in incident resolution and support environments. • Project Leadership: Experience in driving ERP projects, managing internal/external resources, and stakeholder alignment. • Communication: Excellent written and verbal communication skills. Strong interpersonal and conflict-resolution abilities. • Process & Tools: Familiarity with ITSM practices (preferably ITIL-based), MS Office tools, and process documentation. • Healthcare Industry Knowledge: Experience or understanding of hospital/healthcare workflows is a plus.

The IT Support Manager is responsible for functioning primarily as a liaison between Business Process and Technology and the local offices. This role requires an understanding of the business needs and how IT changes affect the business, and effective communications regarding IT changes. The Support Manager leads their team and customers in support of IT changes. This position maintains business knowledge and relationships to appropriately align key Information Technology processes with business units. IT Support manager is responsible for the daily operation of both the IT support team members and customer operation within the assigned region /country. Understand regional projects, concerns, customer feedback, infrastructure or application performance and issues. Create and maintain relationships with Market leaders, office leadership. Manage internal processes & procedures and ensure they are being performed to standard. Work with management team to support business r equirements. Discuss Technology initiatives with various stakeholders. Strategize in ways to improve the customer experience while providing adequate support. Support Queue Management Manage IT support queue to ensure metrics are being met Ticket and Live chat reviews to ensure quality Provide escalation/ support to tickets where needed Provide ticket reviews where needed (Unassigned and aging tickets) Project Management: Collaborate with various team to identify and provide resolution to different problems Manage project impacting IT Support team as well as Customer Career Advisor Provide effective leadership with managing staffing level planning; interviewing, selecting, orienting, and training; communicating performance expectations; providing feedback on performance through performance management processes, recognition, coaching, performance improvement plans, and/or discipline including termination; creating career growth opportunities and employee development plans. Administrative Expense report approval Order entry / approvals Overtime approval EDUCATION Bachelors degree in Information Technology or related business concentration or equivalent experience. TECHNICAL SKILLS Good understanding of Information Technology environment Good understanding of infrastructure operations (Server, Networking) Strong Microsoft Office skills Experience working in ServiceNow. Strong troubleshooting skills on desktops, laptops, printers, multifunction devices (MFD), and tablets. SPECIAL REQUIREMENTS SPECIFIC TO JOB Excellent interpersonal and communication skills Effective organization, time management skills Attention to details and ability to multitask . Strong analytical skills and demonstrated problem solving skills. Ability to work independently and as part of a team. EXPERIENCE 3-5 years relevant experience in IT Support Management or Customer Service Excellent leadership and mentorship skills 2-3 years relevant experience managing projects. PREFERRED REQUIREMENTS This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism CompTIA A+ or equivalent HDI certification preferred. ITIL Foundation v4 certification preferred.

Are you a dynamic leader with a strong technical support background, exceptional communication skills, and a proven ability to drive results through effective team management? If so, you will thrive in the role of Manager, Worldwide Support at Nutanix, where you can lead a passionate team of System Reliability Engineers, foster a culture of collaboration and innovation, and contribute to cutting-edge solutions in a growth-oriented and supportive environment. About the Team The successful candidate will join the System Reliability Engineers (SRE) team at Nutanix, a dynamic group of 300 passionate individuals located across various regions. The team embodies a culture that values being hungry, humble, and honest, fostering an environment of collaboration, innovation, and continuous improvement. With a mission to provide exceptional assistance to customers and partners, the SRE team is dedicated to resolving technical issues and enhancing overall customer satisfaction. You will report to the Director of Worldwide Support, who is known for their supportive leadership style and commitment to fostering team growth and development. The work setup for this role is hybrid, requiring the hire to be on-site in the office five days a week. This arrangement facilitates real-time collaboration and effective communication within the team and across the organization. There are no travel requirements for this position, allowing the hired candidate to focus entirely on their responsibilities and maintain a healthy work-life balance without the added stress of frequent travel. Your Role Lead and manage a team of System Reliability Engineers (SREs) to deliver high-level technical support. Establish staff schedules and ensure optimal support availability and effective response. Conduct regular team meetings and performance evaluations to enhance team development. Design and implement processes to improve operational efficiency and incident management. Drive resolution of critical customer issues through collaboration with engineering and sales teams. Monitor performance metrics to uphold a high standard of service delivery. Set clear objectives for the team and individual members aligned with organizational goals. Participate in strategic planning to identify process improvements in the support function. What You Will Bring 15+ years of experience in technical support, including 5+ years in a people management role. Bachelor of Science in Computer Information Systems or equivalent experience. Strong verbal and written communication skills for effective engagement with customers and team members. Proven leadership experience with a successful track record in team management and driving results. Technical expertise in virtualization technologies (e.g., VMware) and familiarity with storage and networking concepts. Project management skills with the ability to manage multiple priorities and complex projects. Proficient in implementing processes and tools to enhance operational efficiency and incident management. Ability to foster collaboration across cross-functional teams and drive innovation in support methodologies. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Reporting to Director, Bid Centre of Excellence Key stakeholders Proposal Managers/Directors, Business Line and Sales Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties & responsibilities To take complete responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling bid responses, and complete the submissions end-to-end in coordination with the business and sales leads, and contribute to the success of the business division. What this job involves Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output. Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a small team of bid management specialists, and assume full responsibility of hiring and training them, and running regular knowledge sharing sessions for their constant learning and development. Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLLs various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clients Understanding of the Graphic Design space and its potential impact on output Should be skilled in PowerPoint and Excel Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Employee specification Post-Graduate, with excellent academic credentials 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 3-4 years of experience with a building consultancy / construction-management client

Reporting to Director, Bid Centre of Excellence Key stakeholders Proposal Managers/Directors, Business Line and Sales Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties & responsibilities To take complete responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling bid responses, and complete the submissions end-to-end in coordination with the business and sales leads, and contribute to the success of the business division. What this job involves Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output. Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a small team of bid management specialists, and assume full responsibility of hiring and training them, and running regular knowledge sharing sessions for their constant learning and development. Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLLs various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clients Understanding of the Graphic Design space and its potential impact on output Should be skilled in PowerPoint and Excel Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Employee specification Post-Graduate, with excellent academic credentials 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 3-4 years of experience with a building consultancy / construction-management client

The Opportunity Are you an experienced leader with a strong background in technical support, exceptional cross-functional collaboration skills, and a passion for driving continuous improvement? If so, join our dynamic Support Readiness team at Nutanix, where you'll have the opportunity to shape the future of customer experience, mentor a dedicated team, and bridge the gap between Product, Engineering, and Support to deliver exceptional service to our clients. About the Team The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in Bangalore, India. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders. The work setup for this role is hybrid, with employees expected to be in the office 2-3 days per week as well as on additional days based on job requirements. This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments. Your Role Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth. Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams. Serve as the primary liaison between support, product, and engineering to address technical updates and challenges. Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives. Conduct regular one-on-one meetings to support team member development and career progression. Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency. Implement scalable processes and tools to improve team productivity and operational efficiency. Foster a culture of excellence by developing training programs that promote continuous learning among team members. What You Will Bring Master's degree in Computer Science, Business, or a related field. 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role. Strong cross-functional stakeholder management skills with engineering and product teams. Proven technical problem-solving abilities focused on data analysis and metrics interpretation. Exceptional leadership and people management skills, including team coaching and development. Effective communication and influencing skills, capable of presenting to senior leadership. Hands-on experience with product and process improvement methodologies. Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding.

The Senior Manager, Product Support will be responsible for building and leading a team of professionals both directly and through subordinate leaders to provide exemplary support to UKG customers. In this capacity, the Senior Manager will establish team objectives and execute strategic initiatives as directed by senior leadership. This position involves overseeing a segment of the team dedicated to supporting our UKG Pro Workforce Management solution. The Senior Manager will leverage comprehensive expertise in customer support and business operations to ensure optimal outcomes for both customers and the UKrew team. The role requires a holistic approach to monitoring key performance indicators, processes, and training, along with collaboration with global peers. Furthermore, this individual will be instrumental in designing, enhancing, and maintaining organizational processes and methodologies. Primary Responsibilities: Build and lead a new team of professionals, including direct and subordinate leadership, to support UKG customers effectively. Establish and communicate clear team objectives aligned with a customer-first philosophy. Foster a culture of exemplary customer support and continuous improvement within the team. Monitor and analyze key performance indicators to ensure operational excellence and customer satisfaction. Develop and implement strategic initiatives and organizational processes that enhance both customer experience and operational efficiency. Collaborate with global peers and cross-functional leaders to share best practices and resolve operational dependencies. Recruit, hire, and develop team members, ensuring alignment with organizational goals and a customer-centric mindset. Delegate responsibilities effectively, monitor progress, and provide ongoing coaching and development opportunities. Qualifications 7+ years technical support management experience in a high volume support environment with at least 3 years at a Sr Management level. Extensive experience building and leading new teams of customer support professionals, including both direct reports and subordinate leaders. Successfully deliver against key KPIs and strategic objectives History of establishing and communicating clear team objectives that drive a culture of exemplary customer support and continuous improvement. Demonstrated skill in fostering an employee and customer-centric culture, resulting in improved customer satisfaction, retention, and employee engagement. Successful collaboration with global peers and cross-functional leaders to share best practices, resolve operational dependencies, and lead change initiatives. Over 7 years of technical support management, including 3+ years at a senior level, in high-volume environments. Built and led customer support teams, managing both direct and subordinate leaders. Proven ability to develop organizational talent with a customer-first philosophy. Demonstrated ability to consistently meet KPIs and strategic goals. Fostered employee and customer-centric culture, improving satisfaction, retention, and engagement. Collaborated with global peers and cross-functional leaders to share best practices, resolve issues, and drive change. Working hours will align to US Business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time.

Job Responsibilities: The incumbent may be required to perform all, or a combination of the following essential functions as determined by business necessity. Resource who has some amount of business knowledge and experience with customer back office handling processes Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Someone with an analytical bent of mind who can work on providing continuous improvement ideas Works closely with different teams Learn key operating and device management systems Perform detailed data entry tasks Manage tasks using a workflow tool and update status as required Handle large volumes of time-critical tasks related to setting up devices, managing customer onboarding & set up, Handle transfers of devices between customers and ensure all necessary paperwork is provided and complete Properly process the deactivation of devices when no longer in use in a timely manne Technical Skills Proficient with MS office suite (MS Excel, MS Outlook etc) Experience in using applications like Salesforce, etc. Functional Skills Experience in the process areas of Order management or anything equivalent. Resource who has some amount of business process knowledge. Preferred Operations or Back-office Support Services background Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Able to accurately enter data and verify own work product Ability to learn new tasks quickly and get up to speed on processes Retain process information Management Skills A self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure the quality of deliverables, and optimize Shift Timings: Flexible for USA Timings

JOB DESCRIPTION : Lead and motivate a sales team, set targets, monitor performance, ensure client satisfaction, and drive revenue growth in a dynamic real estate environment. Coordinate with marketing and operations to achieve business goals.

Qualifications and Skills: Any Graduate having minimum 5 years of experience as an Senior Support Manager. Proficiency in Word Processing Tools and Good Communication Skills. Roles and Responsibilities: 1 . Overall responsibility of application rollout within a defined area of operations. 2. Coordinating with project team and assisting the Users software team assisting the Users software team in using the application. 3. Experience in Word Processing tools, good communication skills. 4. Provide Support for routine data transfer take data backup

Key Responsibilities: Manage and oversee customer support operations across all channels (calls, WhatsApp, email, social media, chatbots). Implement and optimize support tools and technology used in the D2C industry (CRM, ticketing, automation). Handle escalations and ensure speedy resolution with empathy and accuracy. Track and analyze support performance metrics (TAT, CSAT, NPS). Coordinate with operations, delivery, and product teams for issue resolution. Build and maintain SOPs for support workflows. Train and guide support team or outsourced teams as we scale. Educational Qualification: Bachelors degree in BBA, B.Com, Food Technology or any related field. Experience: 13 years of experience in D2C / E-commerce customer support. Skills & Competencies: Strong working knowledge of tools like Freshdesk, Zendesk, Zoho Desk, or similar. Ability to set up processes, automate tasks, and integrate customer data systems. Excellent communication skills in English and Hindi/Marathi. Problem-solving mindset with customer empathy at the core. Self-driven, organized, and adaptable to startup speed.

About Intas Recruitment Fraud Disclaimer: Intas Pharmaceuticals does not request or accept any fees during recruitment If someone asks for payment on our behalf, it is a scam Please report the incident to the local police or cybercrime unit Your trust and safety are important to us, Intas is a leading global pharmaceutical company specializing in the development, manufacturing, and marketing of pharmaceutical formulations The mission of the company is to address unmet medical and societal needs through a fully integrated pharmaceutical value chain spanning across the world, Through its subsidiaries, the International presence of Intas includes the following countries: over 85 worldwide, with some of the more important global markets like North America, Europe, Latin America, and the Asia-Pacific under the well-known brand name Accord Healthcare The rapid expansion has been due to organic growth and strategic acquisitions alone, vindicating its position in some of the important major pharmaceutical markets across the world, Intas follows high standards of quality, as reflected by products approved for leading global regulatory agencies including USFDA, MHRA, and EMA Substantial in-house R&D capability, along with the beginning of a focus on highly advanced areas like Biosimilars and New Chemical Entities-Intas continues to push the frontiers of excellence in healthcare, At Intas, our success is fundamentally built on the strength of our people Our ongoing commitment is to attract and retain the best talent in the industry while fostering an empowering environment that encourages innovation and excellence This approach ensures that every employee plays a meaningful role in driving both the companys growth and advancements in global healthcare, Job Title: Senior ManagerFinance & Accounts ( Internal Audit) Job Requisitions No : 11641 Job Description Purpose of Job Senior Manager Internal Audit Location: Ahmedabad We Are Intas is a leading, vertically integrated global pharmaceutical formulation development, manufacturing, and marketing company Intas has set up a network of subsidiaries, under the umbrella name of Accord Healthcare to operate in global markets Over the years, Intas has grown both organically and via acquisition, expanding its product portfolio and operations year on year It is currently present in more than 85 countries worldwide with robust sales, marketing and distribution infrastructure in markets like North America, Europe, Central & Latin America, Asia-Pacific as well as CIS and MENA countries Intasremarkable success in North America and European operations have helped it to emerge as a global brand in the worlds largest pharmaceutical markets (For more information visit Intas https://intaspharma or accord on https://accord-healthcare/ The Internal Audit Department provides the Audit Committee of the Board of Directors with an independent and objective assessment of the reliability and integrity of financial and select operating information, the effectiveness and efficiency of Intas Pharmaceuticals Limited and its consolidated subsidiaries(the ?Company?) systems and internal controls, and compliance with the Companys policies and procedures Internal Audit also provides advisory services designed to add value and improve the Companys operations through bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, controls, operations, and governance processes, We are looking for an agile, highly-motivated, innovative thinker with a background in audit, risk, or compliance looking to join a fast-paced, global Internal Audit department that has embraced transformative capabilities including advanced analytics, dynamic risk assessment, and automation to retain its role as a trusted advisor to the business, Roles and Responsibilites Creation and execution of the risk-based audit plan, reporting results to Intas Leadership and the Audit Committee of the Board of Directors, Manage wide-ranging scope of audits with an emphasis on assessing emerging areas of risk including revenue recognition, contract accounting, compliance, fraud, operations and outsourcing, Managing the team, fieldwork, work paper documentation, audit meetings, reporting, and follow-ups; ensuring that methodologies governing internal audits are followed, Leverage the power of data analytics and automation techniques to achieve comprehensive risk coverage and deliver high-quality audit results, Through interaction with auditees and team members, develop strong professional relationships that foster trust and collaboration and set a solid example for others, Keep abreast of company policies and procedures, current developments in accounting and auditing professions, Work with multinational auditees and flexibility to work across time zones, Qualification Required Desired Skills And Qualifications Chartered Accountant with 6 12 years of post-qualification experience in external or internal auditing Experience in Big 4 or a global organization will be preferred, Highly motivated and self-driven with limited guidance from the supervisor, Experience in data analytics in audit lifecycle, Strong working knowledge of financial, operational, compliance, and systems auditing techniques, Strong verbal and written communication, report drafting, and presentation skills, and proficiency with the English language, Ability to think outside the box and challenge the status quo, Must be able to work in a dynamic and fast-paced environment with flexibility to adjust to time zones, Additional relevant professional or technical certifications (CIA or CFE) is preferred, Readiness for domestic and international travel, Location: Head Office, Ahmedabad, GJ, IN, 380054 Travel: 25% 50% Life at Intas Pharmaceuticals For over three decades, Intas has thrived due to the exceptional talent of its people Our growth is fueled by a dynamic environment that nurtures individual potential while fostering collaboration and collective success We believe that when diverse skills and perspectives unite under a shared purpose and value system, we can achieve remarkable outcomes, driving innovation and excellence across the pharmaceutical landscape, Date: 9 Jun 2025

Back Office work ERP Data entry work MS Word and Excel

We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support Team and ensure timely resolution of Client issues. The ideal candidate will be responsible for managing daily support operations, maintaining service quality, and acting as the primary point of escalation for all production critical issues and defects. Key Responsibilities: Support Manager is responsible for Resource Management - Coverage, availability, capability Oversee support team performance and ticket resolution timelines Manage escalations and ensure customer satisfaction Collaborate with other support/dev teams to resolve recurring issues Monitor KPIs and prepare regular support performance reports Act as the primary escalation point Identify, document, and mitigate Risks, Assumptions, Issue and Dependencies for the project Drive improvements in support processes and tools Requirements: Proven experience in technical application maintenance & support projects and production support leadership role Strong understanding of RAID management and issue escalation handling Strong leadership, problem-solving, and communication skills Familiarity with support tools (e.g., Jira, Service Now) Ability to work effectively under pressure in a fast-paced environment Good to have technical knowledge or hands on experience in Java, Sprint Boot, .Net, Python, Unix/Linux systems, AWS Mandatory Competencies App Support - App Support - L1, L2, L3 Support BA - Project Management Programming Language - Java - Core Java (java 8+) Programming Language - .Net Full Stack - Javascript Beh - Communication and collaboration Operating System - Operating System - Linux Operating System - Operating System - Unix Middleware - API Middleware - Microservices Data Science and Machine Learning - Data Science and Machine Learning - Python Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate

As a passionate Platform and Site Reliability Engineering (SRE) leader, you will be responsible for collaborating with multiple organizations and platform teams at Walmart to drive innovation, build solutions, and enhance product adoption. Your role will involve providing product evangelism, engineering expertise in the SRE space, and developing a support organization leadership and vision. You will work within Walmart's Global Tech Platform, Platform Service Delivery, and Operations team to build and maintain foundational technologies supporting the tech organization. This includes data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure, all aimed at delivering a resilient, scalable, and efficient platform to power Walmart's next retail disruption. Your responsibilities will include strategizing high-level frameworks for evaluating, building, and managing a portfolio of SRE products, collaborating with platform engineering teams to meet defined SLO/SLI targets, and acting as a brand ambassador for SRE products across all Walmart segments. Additionally, you will build strong relationships with different business segments, provide consulting services throughout the application development lifecycle, and offer architectural guidance and best practices for product adoption. To be successful in this role, you should have at least 20 years of experience in platform and product development, with a focus on SRE tools and solutions. Your expertise should span platform product development, defining and designing SRE tools, and building scalable platform products in cloud-native environments. You should possess strong technical acumen, the ability to lead product design conversations, and experience in overseeing large-scale support and operations teams. The ideal candidate will be energetic, self-motivated, and adept at problem-solving in a fast-paced environment. You should have a deep interest in technology, cloud computing, and a strong consulting and relationship-building skill set. Your role will contribute to shaping the strategic direction of the Support Center of Excellence and driving continuous improvement in support and operations for platform products at Walmart. In summary, as a Platform and SRE leader at Walmart, you will play a pivotal role in driving innovation, enhancing product adoption, and ensuring a seamless experience for both employees and customers across various Walmart segments. Your expertise and leadership will be instrumental in shaping the future of platform products and services at one of the world's leading retailers.,

Responsibilities: * Lead & develop team * Manage branch operations * Ensure academic excellence * Achieve financial goals * Foster customer satisfaction

Profile Summary The main goal of this role is to alleviate the workload of the founder by taking on administrative tasks that would otherwise take up a great deal of their time which enables the founder to focus on the more important aspects of their job. Key Roles and Responsibilities Bridge between the founder and other departments, ensuring all the information flows smoothly and efficiently. Need to be good at communicating, being clear and to the point so that the management as all the info they need to make the right decisions. Looks after all the paperwork - drafting reports, creating presentations, and managing contracts. Make sure everything is correct, good-looking, and organized. Anticipate potential problems and create backup plans for any potential issues that might arise. Monitor the progress of their tasks and keep the founders and other key people in the loop on said progress. To go through the documentation and policies of different indexing databases like Scopus Web of Science etc. Assessing the priority of different appointments and scheduling, reallocating them as required and make reports accordingly. Manage the founder's correspondence and communication, like emails and phone calls. Knowledge and Skills Required Education: Masters or any related field Experience: 2 -4Years Knowledge of research publication industry. Excellent communication (written & verbal) Interpersonal and problem-solving skills Research and Development skills Attitude and Others Perks Adaptive to challenging environment Proactive, results-oriented and organized Willingness to collaborate and coordinate with different departments and team members Young and vibrant team Fast paced and growth minded culture Networking opportunity Professional growth and recognition

You are an experienced and strategic Corporate Director in E-Commerce Product & Support, responsible for leading the digital product roadmap and supporting operations across multiple hotel brands within a global hospitality portfolio. Your role requires a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and collaboration with business, design, and technology teams to create exceptional guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Your key responsibilities include defining, owning, and evolving the e-commerce product roadmap for all brand websites and apps, prioritizing features aligned with commercial, customer experience, and operational goals, collaborating with various teams to drive product features, maintaining knowledge of front-end and back-end systems of the e-commerce stack, ensuring scalable and secure solutions, championing e-commerce best practices, overseeing daily support operations and issue management, optimizing processes for incident resolution and service requests, contributing to defining customer journeys, enhancing digital storefronts and booking experiences, acting as a liaison between business units, technology teams, and external vendors, translating business requirements into functional specifications, and providing regular updates to leadership on product health and development progress. To excel in this role, you should have 7-8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail, a proven track record of managing digital product roadmaps, understanding of e-commerce systems architecture, CMS, integrations, and security considerations, familiarity with support management tools, good grasp of UI/UX principles, responsive design, and merchandising strategies, an analytical mindset, excellent communication and collaboration skills, and the ability to influence change. Preferred qualifications include a B-Tech/BE in Computer Science with an MBA in marketing, additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms, experience with hospitality booking engines, loyalty platforms, or OTA integrations, exposure to agile development methodologies, basic understanding of SEO, web analytics, and conversion rate optimization. Join this opportunity to shape the digital future of hospitality and deliver guest-centric experiences at every digital touchpoint.,

Be a Privacy SME in the Data Privacy and Protection Office (DPPO) team against the background of a continually changing privacy landscape: Lead the privacy review of Business Process Operations (BPO) Client solutions as Data Privacy/Protection, Regulations and Compliance (DPRC) SME. BPO solutions are becoming increasingly complex with focus on client needs and Generative AI. The DPRC SME must analyze the solution from a privacy perspective, probing to understand the type of solution and key elements such as data types, locations of controllers/processors and tools and applying SME knowledge to assess and document the privacy impacts of the solution before closing-out the mandatory DPRC Review. Provide consulting to Solutions Architects, Technical Service Managers, Bid Managers and other key stakeholders on the impact of privacy regulations for potential solutions and deliver education and coaching on the associated processes Review and share privacy inputs for RFPs (Request for Proposal) optimizing use of standard responses Provide Data Privacy SME input to contracting activities Be the privacy focal from within the BPO DPPO team for multiple privacy regulations and IBM/IBM Consulting/BPO DPPO processes Engage in other privacy activities to support BPO and IBM Consulting Global BISO (Business Information Security Office) priorities and initiatives, leading specific activities as required Actively engage in and contribute to the Agile activities, process improvements and innovation being driven across the BPO DPPO squad: Adopt the Agile tools and processes used by the BPO DPPO squad, and act as Iteration Manager for the Agile initiative on a rotational basis Continually look for opportunities to drive process and AI improvements and innovation, sharing ideas and working with the squad to assess opportunities and drive change. Lead relevant activities across the squad and non-DPPO teams. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Privacy SME knowledge and expertise demonstrated through experience of working within a privacy role Excellent written and verbal communication (English) skills with ability to consult, educate and coach stakeholders Effective collaboration skills with ability to engage with stakeholders across the organization and be an effective and proactive team player within the BPO DPPO squad Drive to achieve including deliverables, innovation and change Ability to probe and challenge data and processes to drive excellence in E2E deliverables Experienced user of Microsoft Office tools – Excel, Word and Powerpoint A continual learner who is committed to growing skills and expertise as both a Data Privacy SME and IBMer Preferred technical and professional experience Privacy certifications such as CIPP/E Knowledge of multiple privacy regulations such as GDPR, CPRA, LGPD, PIPL etc Experience of working with privacy related contract documents such as DPA, DPA Exhibit and SCCs - Data Processing Addendum, DPA Exhibit, Standard Contractual Clauses Experience of Agile working and use of Agile tools such as monday.com and Mural Experience of using and applying GenAI assistants and agents across business processes

Date 6 Jul 2025 Location: Bangalore, KA, IN Company Alstom Req ID:475728 Your future role Take on a new challenge and apply your HR and IT governance expertise in a cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in overseeing the landscape of HR solutions used globally at Alstom. Day-to-day, youll work closely with teams across the business (HR teams, IT business partners, external partners), manage solution architecture, ensure compliance with cybersecurity and privacy standards, and much more. Youll specifically take care of managing changes and evolutions through a robust release management process, but also handle solution obsolescence and support system updates. Well look to you for: Managing the architecture of HR solutions, including documentation, blueprint maintenance, and solution interface definition Providing guidance to run teams and collaborating closely with HR teams and IT business partners Supporting day-to-day activities and managing changes through release management processes Ensuring compliance with global cybersecurity and privacy standards Collaborating with support management and external partners to maintain and support solutions Assisting in negotiations with local unions when necessary All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors degree in Computer Science, Human Resources, Business Administration, or a related field Relevant experience in HR, HRIS, and/or IT governance Proficiency in writing comprehensive documentation and maintaining blueprints Strong understanding of release management processes and system architecture Analytical and problem-solving mindset Excellent communication and collaboration skills Knowledge of HR information systems, data management, global payroll, and compliance regulations Experience with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos, or other time management and payroll software (highly desirable) Familiarity with works council negotiations and compliance regulations Experience in handling obsolescence and implementing system updates Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with innovative solutions and standards for HR systems Collaborate with transverse teams and helpful colleagues Contribute to impactful global projects Utilise our flexible and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or specialized roles in HR solutions architecture Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.

Senior- Controls Champion Role Summary : Cognizant’s Global Controllership function is seeking a Senior Associate to become part of the Control Champions team. The Control Champions team, which resides with the Global Controllership function, is responsible for various SOX/internal control activities and assists management in establishing and maintaining robust and effective internal controls. This position will have the opportunity to support management in evaluating and improving the effectiveness of the Company’s processes and controls. The Senior Associate- Controls Champion will be based in the Chennai, India office and will report into the Senior Manager. If you are passionate about internal controls and eager to make a significant impact, we invite you to join our team and contribute to our mission. Key Responsibilities: Prepares the supporting schedules and materials for the various SOX activities managed by the Global Controllership team. Prepares and updates internal control and process documentation for the Company’s business processes and IT applications. Assists in evaluating the impact to the processes and controls for any new processes/applications or process/application changes. Assists in making recommendations to management to improve the design of business process and IT controls. Responsible for the day-to-day administration of the SOX application including processing of key control changes and user access provisioning. Assists in making updates to the control deficiencies and management actions plans maintained in the SOX application. Assists in the preparation of training materials that are used to provide periodic SOX training to senior management and the business process owners. Responsible for maintaining documents and records related SOX activities managed by the Global Controllership team including planning, scoping, internal control templates and training material. Assists and participates in other internal control initiatives, as required. Experience / Education Requirements: Minimum 3-5 years of experience in a mix of public accounting, internal audit or internal control functions. This position requires a Bachelor’s degree (or equivalent) in Accounting, Business, or Finance. Experience with financial and IT general controls in a complex, public company environment. Experience with COSO framework (and COBIT framework a plus) Understanding of accounting principles & practices in accordance with US GAAP Ability to communicate effectively. Ability to set priorities and drive results. Experience with global company operations is preferred. Professional certification (CPA/Charted Accountant) and/or advanced business degree is preferred.

As the Technical Support Engineering Leader, you will utilize your passion for helping others to ensure that our Developers and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise. What you will do: Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers. Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success. Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded. Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement. Develop and execute strategic and operating plans, working hand in hand with other support leaders. Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support. Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10-15 years of relevant experience Demonstrated experience supporting enterprise level, mission-critical applications Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff Previous account management or account executive skills desired, with ability to organize and track multiple projects Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required Supporting Apache Cassandra environments or other relational and/or alternative database technologies Experience supporting various types of DBaaS and associated cloud environments. Strong understanding of Generative AI concepts and emerging trends in AI research. Strong understanding of Java, Python, and/or another programming language Strong Linux and Networking skills navigation and tools Experience managing technical support operations in a distributed environment Familiarity with open source software a plus Skilled in leading and motivating talented support engineers. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Must be motivated by challenges and be able to offer multiple solutions for a problem. Proven track record of identifying and developing innovative enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction