46 Support Management Jobs

Responsibilities: * Lead & develop team * Manage branch operations * Ensure academic excellence * Achieve financial goals * Foster customer satisfaction

Profile Summary The main goal of this role is to alleviate the workload of the founder by taking on administrative tasks that would otherwise take up a great deal of their time which enables the founder to focus on the more important aspects of their job. Key Roles and Responsibilities Bridge between the founder and other departments, ensuring all the information flows smoothly and efficiently. Need to be good at communicating, being clear and to the point so that the management as all the info they need to make the right decisions. Looks after all the paperwork - drafting reports, creating presentations, and managing contracts. Make sure everything is correct, good-looking, and organized. Anticipate potential problems and create backup plans for any potential issues that might arise. Monitor the progress of their tasks and keep the founders and other key people in the loop on said progress. To go through the documentation and policies of different indexing databases like Scopus Web of Science etc. Assessing the priority of different appointments and scheduling, reallocating them as required and make reports accordingly. Manage the founder's correspondence and communication, like emails and phone calls. Knowledge and Skills Required Education: Masters or any related field Experience: 2 -4Years Knowledge of research publication industry. Excellent communication (written & verbal) Interpersonal and problem-solving skills Research and Development skills Attitude and Others Perks Adaptive to challenging environment Proactive, results-oriented and organized Willingness to collaborate and coordinate with different departments and team members Young and vibrant team Fast paced and growth minded culture Networking opportunity Professional growth and recognition

You are an experienced and strategic Corporate Director in E-Commerce Product & Support, responsible for leading the digital product roadmap and supporting operations across multiple hotel brands within a global hospitality portfolio. Your role requires a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and collaboration with business, design, and technology teams to create exceptional guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Your key responsibilities include defining, owning, and evolving the e-commerce product roadmap for all brand websites and apps, prioritizing features aligned with commercial, customer experience, and operational goals, collaborating with various teams to drive product features, maintaining knowledge of front-end and back-end systems of the e-commerce stack, ensuring scalable and secure solutions, championing e-commerce best practices, overseeing daily support operations and issue management, optimizing processes for incident resolution and service requests, contributing to defining customer journeys, enhancing digital storefronts and booking experiences, acting as a liaison between business units, technology teams, and external vendors, translating business requirements into functional specifications, and providing regular updates to leadership on product health and development progress. To excel in this role, you should have 7-8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail, a proven track record of managing digital product roadmaps, understanding of e-commerce systems architecture, CMS, integrations, and security considerations, familiarity with support management tools, good grasp of UI/UX principles, responsive design, and merchandising strategies, an analytical mindset, excellent communication and collaboration skills, and the ability to influence change. Preferred qualifications include a B-Tech/BE in Computer Science with an MBA in marketing, additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms, experience with hospitality booking engines, loyalty platforms, or OTA integrations, exposure to agile development methodologies, basic understanding of SEO, web analytics, and conversion rate optimization. Join this opportunity to shape the digital future of hospitality and deliver guest-centric experiences at every digital touchpoint.,

Be a Privacy SME in the Data Privacy and Protection Office (DPPO) team against the background of a continually changing privacy landscape: Lead the privacy review of Business Process Operations (BPO) Client solutions as Data Privacy/Protection, Regulations and Compliance (DPRC) SME. BPO solutions are becoming increasingly complex with focus on client needs and Generative AI. The DPRC SME must analyze the solution from a privacy perspective, probing to understand the type of solution and key elements such as data types, locations of controllers/processors and tools and applying SME knowledge to assess and document the privacy impacts of the solution before closing-out the mandatory DPRC Review. Provide consulting to Solutions Architects, Technical Service Managers, Bid Managers and other key stakeholders on the impact of privacy regulations for potential solutions and deliver education and coaching on the associated processes Review and share privacy inputs for RFPs (Request for Proposal) optimizing use of standard responses Provide Data Privacy SME input to contracting activities Be the privacy focal from within the BPO DPPO team for multiple privacy regulations and IBM/IBM Consulting/BPO DPPO processes Engage in other privacy activities to support BPO and IBM Consulting Global BISO (Business Information Security Office) priorities and initiatives, leading specific activities as required Actively engage in and contribute to the Agile activities, process improvements and innovation being driven across the BPO DPPO squad: Adopt the Agile tools and processes used by the BPO DPPO squad, and act as Iteration Manager for the Agile initiative on a rotational basis Continually look for opportunities to drive process and AI improvements and innovation, sharing ideas and working with the squad to assess opportunities and drive change. Lead relevant activities across the squad and non-DPPO teams. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Privacy SME knowledge and expertise demonstrated through experience of working within a privacy role Excellent written and verbal communication (English) skills with ability to consult, educate and coach stakeholders Effective collaboration skills with ability to engage with stakeholders across the organization and be an effective and proactive team player within the BPO DPPO squad Drive to achieve including deliverables, innovation and change Ability to probe and challenge data and processes to drive excellence in E2E deliverables Experienced user of Microsoft Office tools – Excel, Word and Powerpoint A continual learner who is committed to growing skills and expertise as both a Data Privacy SME and IBMer Preferred technical and professional experience Privacy certifications such as CIPP/E Knowledge of multiple privacy regulations such as GDPR, CPRA, LGPD, PIPL etc Experience of working with privacy related contract documents such as DPA, DPA Exhibit and SCCs - Data Processing Addendum, DPA Exhibit, Standard Contractual Clauses Experience of Agile working and use of Agile tools such as monday.com and Mural Experience of using and applying GenAI assistants and agents across business processes

Date 6 Jul 2025 Location: Bangalore, KA, IN Company Alstom Req ID:475728 Your future role Take on a new challenge and apply your HR and IT governance expertise in a cutting-edge field. Youll work alongside collaborative and forward-thinking teammates. You'll play a pivotal role in overseeing the landscape of HR solutions used globally at Alstom. Day-to-day, youll work closely with teams across the business (HR teams, IT business partners, external partners), manage solution architecture, ensure compliance with cybersecurity and privacy standards, and much more. Youll specifically take care of managing changes and evolutions through a robust release management process, but also handle solution obsolescence and support system updates. Well look to you for: Managing the architecture of HR solutions, including documentation, blueprint maintenance, and solution interface definition Providing guidance to run teams and collaborating closely with HR teams and IT business partners Supporting day-to-day activities and managing changes through release management processes Ensuring compliance with global cybersecurity and privacy standards Collaborating with support management and external partners to maintain and support solutions Assisting in negotiations with local unions when necessary All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Bachelors degree in Computer Science, Human Resources, Business Administration, or a related field Relevant experience in HR, HRIS, and/or IT governance Proficiency in writing comprehensive documentation and maintaining blueprints Strong understanding of release management processes and system architecture Analytical and problem-solving mindset Excellent communication and collaboration skills Knowledge of HR information systems, data management, global payroll, and compliance regulations Experience with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos, or other time management and payroll software (highly desirable) Familiarity with works council negotiations and compliance regulations Experience in handling obsolescence and implementing system updates Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges, and a long-term career free from boring daily routines Work with innovative solutions and standards for HR systems Collaborate with transverse teams and helpful colleagues Contribute to impactful global projects Utilise our flexible and inclusive working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership or specialized roles in HR solutions architecture Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.

Senior- Controls Champion Role Summary : Cognizant’s Global Controllership function is seeking a Senior Associate to become part of the Control Champions team. The Control Champions team, which resides with the Global Controllership function, is responsible for various SOX/internal control activities and assists management in establishing and maintaining robust and effective internal controls. This position will have the opportunity to support management in evaluating and improving the effectiveness of the Company’s processes and controls. The Senior Associate- Controls Champion will be based in the Chennai, India office and will report into the Senior Manager. If you are passionate about internal controls and eager to make a significant impact, we invite you to join our team and contribute to our mission. Key Responsibilities: Prepares the supporting schedules and materials for the various SOX activities managed by the Global Controllership team. Prepares and updates internal control and process documentation for the Company’s business processes and IT applications. Assists in evaluating the impact to the processes and controls for any new processes/applications or process/application changes. Assists in making recommendations to management to improve the design of business process and IT controls. Responsible for the day-to-day administration of the SOX application including processing of key control changes and user access provisioning. Assists in making updates to the control deficiencies and management actions plans maintained in the SOX application. Assists in the preparation of training materials that are used to provide periodic SOX training to senior management and the business process owners. Responsible for maintaining documents and records related SOX activities managed by the Global Controllership team including planning, scoping, internal control templates and training material. Assists and participates in other internal control initiatives, as required. Experience / Education Requirements: Minimum 3-5 years of experience in a mix of public accounting, internal audit or internal control functions. This position requires a Bachelor’s degree (or equivalent) in Accounting, Business, or Finance. Experience with financial and IT general controls in a complex, public company environment. Experience with COSO framework (and COBIT framework a plus) Understanding of accounting principles & practices in accordance with US GAAP Ability to communicate effectively. Ability to set priorities and drive results. Experience with global company operations is preferred. Professional certification (CPA/Charted Accountant) and/or advanced business degree is preferred.

As the Technical Support Engineering Leader, you will utilize your passion for helping others to ensure that our Developers and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise. What you will do: Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers. Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success. Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded. Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement. Develop and execute strategic and operating plans, working hand in hand with other support leaders. Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support. Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 10-15 years of relevant experience Demonstrated experience supporting enterprise level, mission-critical applications Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff Previous account management or account executive skills desired, with ability to organize and track multiple projects Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required Supporting Apache Cassandra environments or other relational and/or alternative database technologies Experience supporting various types of DBaaS and associated cloud environments. Strong understanding of Generative AI concepts and emerging trends in AI research. Strong understanding of Java, Python, and/or another programming language Strong Linux and Networking skills navigation and tools Experience managing technical support operations in a distributed environment Familiarity with open source software a plus Skilled in leading and motivating talented support engineers. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Must be motivated by challenges and be able to offer multiple solutions for a problem. Proven track record of identifying and developing innovative enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction

As a Franchise Development Manager at Generic Aadhaar, you will be responsible for identifying potential markets for franchise expansion. Your main focus will be on marketing the business model of the Generic Aadhaar franchise and establishing new franchises. It will be crucial to ensure that each franchise maintains an adequate supply of medicine at all times. Providing continuous support to franchisees and effectively generating sales from existing ones will also be key aspects of your role. You will work closely with other departments to streamline procedures and documentation, ensuring timely completion. It will be your responsibility to monitor and enforce company standards across all franchises. Additionally, you will be required to compile status reports on a monthly, quarterly, and yearly basis to track the performance and growth of the franchise network. About Company: Generic Aadhaar is a pharmaceutical company founded in 2018 with a mission to make quality medicines affordable and accessible to people from all walks of life. Founded by the visionary entrepreneur Arjun Deshpande, the company gained further support in 2020 from the esteemed industrialist Mr. Ratan Tata. Generic Aadhaar currently operates franchises in over 150 cities nationwide, aiming to contribute towards a more affordable healthcare system for the people of India. Join us in our journey towards a healthier and more accessible tomorrow.,

As a team member in this role, you will have the responsibility for Retailer & Customer Satisfaction Index. Your duties will include implementing processes for complaint handling and reducing complaint downtime. Coordinating with various departments of Management to ensure smooth operations will be a key aspect of your role. You will be required to provide daily reports for Mall, Cruise, Parking, Help Desk & Smile Centre. Your primary focus will be to deliver quality services for day-to-day operations and ensure smooth functioning with the support of Soft Services, ERT, Security & engineering team. It will be essential for you to provide valuable technical insights to the projects team from an operations perspective to ensure maximum feasibility in the mall. Additionally, you will be expected to offer support to tenants during their fit-out period, ensure all deposits are received before they become operational, and verify that retailers comply with the fit-out manual. You will also need to ensure that other department managers efficiently handle customer grievances, accidents that occur in the mall, and provide service recovery when necessary. It may be required for you to be involved in these situations. Monitoring safety drills and evacuation drills organized in the mall every month will be part of your duties. You will also be responsible for supervising and controlling the activities of team members during your shift. Candidates with at least 1 year of experience are preferred, and freshers are also welcome to apply for this position. The location for this role is Kurla/Lower Parel/Pune.,

We are seeking a dedicated and proactive Support Manager to lead our Maintenance and Support Team and ensure timely resolution of Client issues. The ideal candidate will be responsible for managing daily support operations, maintaining service quality, and acting as the primary point of escalation for all production critical issues and defects. Key Responsibilities: Support Manager is responsible for Resource Management - Coverage, availability, capability Oversee support team performance and ticket resolution timelines Manage escalations and ensure customer satisfaction Collaborate with other support/dev teams to resolve recurring issues Monitor KPIs and prepare regular support performance reports Act as the primary escalation point Identify, document, and mitigate Risks, Assumptions, Issue and Dependencies for the project Drive improvements in support processes and tools Requirements: Proven experience in technical application maintenance & support projects and production support leadership role Strong understanding of RAID management and issue escalation handling Strong leadership, problem-solving, and communication skills Familiarity with support tools (e.g., Jira, Service Now) Ability to work effectively under pressure in a fast-paced environment Good to have technical knowledge or hands on experience in Java, Sprint Boot, .Net, Python, Unix/Linux systems, AWS Mandatory Competencies App Support - App Support - L1, L2, L3 Support BA - Project Management Programming Language - Java - Core Java (java 8+) Programming Language - .Net Full Stack - Javascript Beh - Communication and collaboration Operating System - Operating System - Linux Operating System - Operating System - Unix Middleware - API Middleware - Microservices Data Science and Machine Learning - Data Science and Machine Learning - Python Cloud - AWS - AWS Lambda,AWS EventBridge, AWS Fargate

HPC Support team provides technical support for the production issues raised by the HPC customers. Our support engineers have subject-matter-expert level skills and technologies that help providing the consistent services to customers. As a leader for this team, you will work with our clients, support engineers, related DevOps teams and leadership teams across a variety of focus areas to optimize our clients’ support experience, drive improvements in our capabilities and into the product. The role is localized, including a team of engineers you will be directly managing, but also includes global responsibilities for productivity, key measurement attainment, skills capability and workforce management. Focus areas include: Managing high performance engineers to ensure IBM HPC Clients receive expert assistance, with appropriate urgency as determined against their business impact. Managing Key Performance Indicators in a technical support organization, to include Net Promoter Score, Service Level Objective Attainment, Mean Time to Restore Service and Average and First Response time measures. Manage scheduling rotations, with maximized productivity, ensuring appropriate coverage is in place. Prioritize global transformation initiatives within your domain and collaborate across to improve our overall client experience. Execute Quality Control processes to develop and grow appropriate technical and soft skills within the engineering community. Ability to leverage critical analytic skills to assess trends in key data and formulate appropriate improvement plans to achieve success. Improving team skills based upon practical needs for current and emerging trends. Developing and improving processes to increase efficiency within HPC technology domain. Collaborating with Dev teams to advocate for needed product improvements, understand pending changes, and ensure support readiness in line with client expectations. Understand Incident and Change management as it pertains to client impact and possess the ability to manage client experience during any Incidents, to include direct client communications, workforce allocation and collaborating with operations and executive management. Flexibility is important. Understand the nature ofurgencyand responsibility, we are responsibleduring APAC timezone to take care ofoperations and performance of the HPC product. While we have a global team in place to address these challenges, there are times that management and staff are needed off hours and on scheduled days off to address client experience impacts and critical issues. Required education Bachelor's Degree Required technical and professional expertise At least five years of support experience in technologies and platforms are essential in this role, to facilitate technical discussions with our clients, team, Dev and SRE. Three to five years previous experience managing technical, client facing engineers and the relevant responsibilities associated with delivery. Ability to communicated effectively with clients, engineers, developers, sales teams, product management and executives in a high paced environment. Ability to remain focused on client impact, directing efforts across a wide spectrum of skills and responsibilities, to resolve client issues effectively with appropriate speed. Expert level industry and vendor certifications Bachelor’s Degree, or equivalent experience. Preferred technical and professional experience At least ten years previous experience in cloud native technologies and platforms are essential in this role, in order to facilitate technical discussions with our clients, team, Dev and DevOps. Seven to ten years previous experience managing technical, client facing engineers and the relevant responsibilities associated with delivery.

RoleAM, Support Effectiveness - CX LocationBangalore Reporting toCX Head Training & Quality About Customer Experience Function: At PhonePe, the customer experience team takes full ownership of customers problems and strives to provide quick and meaningful resolution. They are the ones bettering our product every day with real-time insights and customer feedback. Function Summary: The primary goal of PhonePe CX T&Q is to build world-class learning capabilities for maximum impact on business, and consistently deliver an exceptional experience to our customers. We coach the employees to do their jobs effectively and help them be engaged, productive, and efficient. Job Summary The Support Effectiveness Manager is a critical leadership role within the PhonePe Customer Experience organization. The individual will be responsible for driving expertise and operational excellence within one or more lines of business (LOBs) by owning and optimizing the Training and Quality functions. This includes both internal PhonePe teams and CX vendors. This role is not just about maintaining standards; it's about elevating them to achieve world-class customer support. You will be a key architect in building a team of experts (both internal and at our partners) who consistently exceed customer expectations. Key Responsibilities: Expertise & Strategy: Develop and execute a comprehensive T&Q roadmap aligned with PhonePe's expertise framework and business objectives, incorporating industry best practices and innovation Stay updated on industry best practices and innovate. Partner with stakeholders to tailor programs. AI driven solutions enable teams, data driven approach and individuals to drive expertise driven experience Training & Delivery: Design and deliver comprehensive training programs (knowledge, skills, processes). Utilize diverse training methods and maintain curriculum. Certify trainers and ensure consistent vendor training. Develop Vendor SOP's. Quality Assurance: Establish and maintain a robust quality monitoring framework, utilizing AI-powered quality analysis tools. Identify root causes of issues and implement solutions. Maintain quality calibration processes. Standardize and uphold quality procedures across partners and Quality vendor. Performance Management & Coaching: Utilize performance data to identify skill gaps, implement targeted coaching and performance improvement plans, and foster a culture of excellence through recognition programs Provide coaching and development plans to internal and vendor agents. Foster a culture of continuous improvement. Vendor Management: Build and manage strong partnerships with vendors, ensuring adherence to PhonePe's standards through clear expectations, regular performance reviews, and seamless resource and training support Build strong vendor relationships and conduct performance reviews. Collaborate on improvement plans and ensure resource access. Stakeholder & Reporting: Act as a key liaison and subject matter expert, ensuring cross-functional alignment and integration of customer insights into training and quality initiatives through regular communication and reporting Team Leadership: Build, mentor, and lead a high-performing T&Q team, fostering a collaborative, diverse, and inclusive environment that drives continuous improvement and achieves target team performance metrics Qualification: Any Graduate 5+ yrs of relevant Experience Work Environment: Physical DemandsAbility to work in a fast-paced environment and manage multiple projects simultaneously. Should be open to work related travels Should be open to work from the office on all the working days. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

The Opportunity Are you an experienced leader with a strong background in technical support, exceptional cross-functional collaboration skills, and a passion for driving continuous improvement? If so, join our dynamic Support Readiness team at Nutanix, where you'll have the opportunity to shape the future of customer experience, mentor a dedicated team, and bridge the gap between Product, Engineering, and Support to deliver exceptional service to our clients. About the Team The Manager, Support Readiness role will be part of the Support Readiness team at Nutanix, located in Bangalore, India. This team comprises highly skilled and passionate Serviceability Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, updates, and process changes, enabling them to deliver exceptional service to our customers. You will report to the Sr. Manager, Support Readiness, who emphasizes a supportive and empowering leadership style. This manager believes in nurturing team growth, providing mentorship, and inspiring collaboration among team members and stakeholders. The work setup for this role is hybrid, with employees expected to be in the office 2-3 days per week as well as on additional days based on job requirements. This role may require some travel, although specific travel needs will be determined based on project demands and team collaboration efforts. The emphasis will be on maintaining effective communication and support within the team and across other departments. Your Role Lead and develop a high-performing team of Support Readiness Specialists, fostering a culture of collaboration and continuous growth. Coordinate support readiness planning for product launches and updates, ensuring effective communication with product and engineering teams. Serve as the primary liaison between support, product, and engineering to address technical updates and challenges. Develop and track key performance metrics (KPIs) for support readiness, utilizing data for ongoing improvement initiatives. Conduct regular one-on-one meetings to support team member development and career progression. Identify and resolve support challenges through cross-functional collaboration, enhancing service delivery efficiency. Implement scalable processes and tools to improve team productivity and operational efficiency. Foster a culture of excellence by developing training programs that promote continuous learning among team members. What You Will Bring Master's degree in Computer Science, Business, or a related field. 10+ years of experience in technical support or serviceability, with at least 3 years in a managerial role. Strong cross-functional stakeholder management skills with engineering and product teams. Proven technical problem-solving abilities focused on data analysis and metrics interpretation. Exceptional leadership and people management skills, including team coaching and development. Effective communication and influencing skills, capable of presenting to senior leadership. Hands-on experience with product and process improvement methodologies. Familiarity with Nutanix's HCI, virtualization platforms, and CRM tools, along with cloud environment understanding. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Academic Operations: Should promote maximum student participation by assisting students in analyzing and improving methods and habits of study. Monitor physical setup and ensure maintenance of the classroom area. Should be accountable for timely and orderly arrangement in the classroom. Student Administration: Must supervise students outside of the classroom, such as between classes, during lunch and recess, and on field trips and School activities etc. Accompany and supervise SPA activities Should inculcate discipline in and out of the classroom. Should Identify students with special needs and communicate to the Main Teacher. Administration Operations: Should assist the main teacher with work overflow. Should participate in organizing and implementing special events, field trips, culminating activities, PTMS of the school Work Relations: Must report to the Main Teacher / Co-Coordinator for all functional as well as administrative issues. Should interact with the principal about academic matters in relation to any issues concerning people/ operations, interface with Admin, Finance, HR, and technical team.

Reporting to Director, Bid Centre of Excellence Key stakeholders Proposal Managers/Directors, Business Line and Sales Leads, Sales Enablement and Operations Leads, Subject-Matter-Experts Direct reports: Bid Support Specialist Duties & responsibilities To take complete responsibility and demonstrate individual capability of writing and development of effective, concise, and compelling bid responses, and complete the submissions end-to-end in coordination with the business and sales leads, and contribute to the success of the business division. What this job involves Proposal (Bid) Management Role: Develop and submit consistently high quality, compliant, customer-focused bid responses for RFIs/RFPs, proposal presentations and clarifications, within allocated time. Demonstrate a strong individual ability for proposal/business writing, understanding of proposal themes and flow of information, JLL business understanding, eye-for-detail for any gaps and errors, ability to develop impactful presentations, and incorporate graphic design inputs to finalize bid-related output. Develop / update / maintain proposal baseline repositories structured as per a logical taxonomy and content type and ensure processes for easy search and retrieval for the required proposal/topic at hand. Understand the various business sectors applicable for JLL and the proposal components for each sector (commercial/workplace, industrial, residential, hotels and retail). Where required, undertake research on customer and opportunity, and gather competitive information to feed into bid-evaluation process and responses. Engage with all organisational SMEs to ensure that their inputs are received, well understood, and incorporated in a timely manner. Utilize these SME inputs to keep the baselines constantly updated. Work with and obtain necessary information across business lines, regions, functional teams and SMEs to complete JLL presentations and baselines. Champion proposal best-practice; assist with driving consistency across all documents in accordance with JLL corporate standards & templates and revise necessary standards to fit region and client specific demands. Enhance visual impact of bid responses / presentations and work with graphic designers to create, edit, proof-read, and review graphics as needed. Ensure alignment to governance protocols, internal processes, trackers, update calendars and document control guidelines to maintain the required content in a logical manner. Undertake end-to-end responsibility of managing and maintaining repositories of business metrics, past bids, case studies, and varied other content type on JLL digital systems and platforms such as SharePoint sites. Manage multiple assignments simultaneously, while working both independently and with other proposal professionals Team Utilization and Management: Manage a small team of bid management specialists, and assume full responsibility of hiring and training them, and running regular knowledge sharing sessions for their constant learning and development. Showcase the ability to hold crucial conversations and productive feedback discussions both regular and year end Take accountability of employee engagement and support their ambitions, while delivering on organizational objectives Performance objectives Deliver impactful, client-focused, and well-written bid responses and content Display an in-depth understanding of JLLs various business lines and our business model Ability to generate novel ideas, drive content improvement/development initiatives, display proactiveness, ownership of individual tasks, and ensure closure/project deliveries in strict timelines Teamwork, timeliness, quick learning, resourcefulness, ability to ideate would be the key traits Should be open to support during peak hours or after-office hours to contribute towards critical client submissions Develop a high performing team with the ability to respond to varied stakeholder requirements in a dynamic work-environment, usually across different time zones Ability to assess stakeholder expectations and nuances, a mature outlook towards stakeholder communication, and delivering on the mutually agreed objectives and timelines without fail Key skills Proposal Writing and Management Content/knowledge Management, Use of Digital Platforms Stakeholder Communication Excellent written, verbal and interpersonal Communications skills To present and discuss ideas, plans, viewpoints effectively with all levels of staff including business and technical stakeholders Formal business writing ability is a must; will be required to write or edit varied content types for JLL leadership and JLL clients Understanding of the Graphic Design space and its potential impact on output Should be skilled in PowerPoint and Excel Ability to operate in a dynamic environment Strong sense of client servicing High attention to detail Employee specification Post-Graduate, with excellent academic credentials 10-12 years of experience from a professional services firm, including a minimum of 5 years of independent proposal writing experience, and a minimum of 3-4 years of experience with a building consultancy / construction-management client

Insightsoftware is a growing, dynamic software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team! LocationIndia (Preferred in Hyderabad) Employment TypeFull-time Responsibilities : Lead and manage global support teams, including hiring, onboarding, and performance reviews. Ensure 24/7 support coverage through effective scheduling and resource planning. Drive AI and automation initiatives to enhance support efficiency. Monitor customer sentiment and engage directly with clients to resolve issues and understand needs. Collaborate cross-functionally with product, engineering, and cloud teams to share updates and insights. Communicate product and infrastructure changes to clients proactively. Set, track, and report on team KPIs and goals. Maintain support documentation and foster a culture of continuous improvement and knowledge sharing. Qualifications Qualifications Must-Have Skills: Bachelor's Degree in Business, Finance or Computer Science or relevant work experience 8+ years in customer service or technical support management, ideally in financial environments with overall experience in the IT Industry between 12-15 Years Experience in Managing the teams and working in a Matrix Environment Proficient with Salesforce or similar ticketing systems. Hands-on experience with AI tools and implementing AI in support operations. Strong client-facing communication and interpersonal skills. Excellent problem-solving, critical thinking, and attention to detail. Proven ability to lead, mentor, and develop high-performing teams. Adaptable, organized, and effective in fast-paced, dynamic settings. Deep commitment to customer service excellence and empathetic client support. Required to work in U.S shifts or as defined by assigned requirements Willingness to be on-call on holidays or weekends or as required by the business Nice-to-Have Skills: Familiarity with ERP systems like NetSuite, Oracle, SAP Strong knowledge of databases (Postgres, SQL, Oracle) Experience with cloud-based solutions and infrastructure Knowledge of ITIL processes and best practices Passion for technology and customer success Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ** Additional Information Key Competencies: Strategic Thinking Problem-Solving Data Analysis Executive Level Communication Skills Organization and Planning Cross-Functional Leadership Risk Management Stakeholder Management Resource Management Process Improvement ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware Hear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

Greetings from Teamware Solutions!! We are hiring for Topmost Investment Banking Role: Location: Noida, Delhi/ NCR (Preferred local candidates) Exp: 2-5 Years Notice Period: Immediate Interested candidates please share your updated resume to srividhya.g@twsol.com Strong Communication Skills Highly articulate and presents plans and ideas in a compelling manner. Communicates passion, energy and enthusiasm. Able to handle C-level urgent customer communications, creating resolution plans and ensuring accurate execution of them. Able to build and communicate customer service reviews and set expectations according to business decisions. Support Experience You will have extensive experience supporting high profile Enterprise customers and/or have successfully led a software and/or SaaS-based technical support team, are a creative problem solver who is passionate about customer success and premium service delivery. You have experience in and enjoy collaborating with a wide range of colleagues to meet key performance indicators. Experience with developing and implementing Service Improvement Plans, ITIL or incident management would also be beneficial. Excellent organizational skills: ability to prioritize, manage, multi-task and implement projects multi-functionally. Work hours completely US based- EST & PST Qualifications and Skills Requirement: A degree in Computer Science, Information Technology, Business Administration, or a related field is preferred Strong written and verbal communication skills with the ability to convey passion, energy, and enthusiasm. Capable of handling C-level customer communications and creating action plans Must have worked in Customer Service industry with a good exposure of handling Enterprise customers Familiarity with Digital Marketing, ITIL principles and incident management would be an added advantage

BI Tools or Data Acceleration/Data Processing deployment and administration Any previous experience of administering In memory columnar databases like Exasol, Greenplum, Vertica, Snowflake Strong analytical and problem-solving skills Ability to communicate orally and in writing in a clear and straightforward manner with a broad range of technical and non-technical users and stakeholders Proactive and focused on results and success; conveys a sense of urgency and drives issues to closure Should be a team player and leader, flexible, hardworking, and self-motivated and have a positive outlook with the ability to take on difficult initiatives and challenges Ability to handle multiple concurrent projects First Name Last Name Date of Birth Pass Port No and Expiry Date Alternate Contact Number Total Experience Relevant Experience Current CTC Expected CTC Current Location Preferred Location Current Organization Payroll Company Notice period Holding any offer

James Cook University is looking for a dynamic Executive to provide Marketing Support to our South Asia Team. The Candidate must be based in Chennai. If you are passionate about international education, marketing and enjoy working with students, this might be the role for you! Responsibilities Support the conversion process of applications not limiting to communicating with applicants and agents Follow up on SMS applications regularly Liaise with Marketing Team and highlight documents to complete the agents files Maintain the Approved Agent List Check Agents websites for updates and liaise with branding team to update website Provide ad-hoc reports as required Liaise and work together with Admissions team for offer letters and student pass applications Issuance of offer letters and liaising with applicants / agents for pending documents and fee payments Provide clerical and marketing support Ensure the compliance to EduTrust in the recruitment activities performed Complete ad-hoc job duties as assigned Maintain the following records: Enrolment record sheet for the marketing region Agent File Management Agent Evaluation Track Record Commissions record for all agents Key selection criteria Undergraduate degree or polytechnic diploma (Fresh grads are welcome to apply) Ability to communicate with a variety of stakeholders (applicants, agents, students) from diverse backgrounds Ability to work as a team member supporting other team members especially in times of high workload Ability to complete tasks which are methodical and require high accuracy Ability to work in a diligent, organized and proactive manner Ability to analyse and interpret information against a given set of criteria / data Closing date: 8 July 2025 Please send your application via https://careers.jcu.edu.sg/cw/en/listing We thank you for your interest and regret we are only able to notify shortlisted candidates. The University reserves the right to invite applications, not to make an appointment or make an appointment at a lower job grade. The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.

Manage support and support team of Microsoft Dynamics 365 CRM, based out at Ahmedabad, Gujarat. Parallel to team mgmnt., the person will be responsible for client relations mgmnt. & cross-functional communications and collaborations.

We're looking for a CSM with a background in SaaS, IT or related industries. The ideal candidate will be responsible for driving customer retention, support, upselling, cross-selling, and customer satisfaction throughout the customer lifecycle. Required Candidate profile You will play a key role in strengthening customer relationships, ensuring product adoption, and unlocking growth opportunities within existing accounts.

Date 7 Jun 2025 Location: Bangaore, KA, IN Company Astom Req ID:475728 HR SOLUTIONS EXPERT OVERALL PURPOSE OF THE ROLE As a vita member of the Digita Services organization, the HR Soutions Expert within the Support Functions Business Soutions Architecture team pays a pivota roe in overseeing the andscape of HR soutions used gobay at Astom. This position entais managing soutions and services in the domain, activey engaging in projects for soution deivery, ensuring compiance and adherence to cybersecurity and privacy standards and providing ongoing support. RESPONSIBILITIES Manage the architecture of HR soutions, incuding documentation, bueprint maintenance, and soution interface definition. Provide guidance to run teams and coaborate cosey with HR teams, IT business partners, and, when necessary, assist in negotiations with oca unions. Support day-to-day activities by managing changes and evoutions through a robust reease management process, and hande obsoescence. Coaborate with support management and externa partners to ensure effective support and maintenance of soutions. REQUIREMENTS Bacheors degree in Computer Science, Human Resources, Business Administration or a reated fied. Reevant experience in HR, HRIS and/or IT governance. Proficient in writing comprehensive documentation and maintaining bueprints. Strong understanding of reease management processes and system architecture. Strong anaytica and probem-soving skis. Exceent communication and coaboration skis. Abiity to work independenty with minima supervision and coaborativey with cross-functiona teams and externa partners. Knowedge of HR information systems, data management, goba payro and compiance reguations, and/or payro software. Experience or exposure working with SAP SuccessFactors, ServiceNow, ADP, UKG/Kronos and/or other time management and payro software is highy desirabe. Famiiarity with works counci negotiations and compiance reguations. Experience in handing obsoescence and impementing system updates. You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or famiy, you be proud. If youre up for the chaenge, wed ove to hear from you! Important to note As a goba business, were an equa-opportunity empoyer that ceebrates diversity across the 63 countries we operate in. Were committed to creating an incusive workpace for everyone.

Responsibilities: Packing / Assembly Line / Loading-Unloading Support production and maintain discipline at work Follow safety and quality standards Minimum Qualification: 10th 12th Pass ITI Diploma Male candidates preferred Over time allowance Employee state insurance Provident fund Office cab/shuttle