We are looking for a highly skilled and experienced Associate Lead - Operations Excellence to join our team at Microland Limited. The ideal candidate will have a strong background in operations excellence and be able to drive process improvements. Roles and Responsibility Develop and implement operational excellence strategies to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Collaborate with cross-functional teams to design and implement new processes. Measure and report on key performance indicators to track progress. Identify and mitigate risks associated with process changes. Provide training and support to employees on new processes. Job Requirements Bachelor's degree in any discipline. Proven experience in operations excellence or a related field. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and meet deadlines. Experience with process improvement tools and techniques. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

We are looking for a highly skilled and experienced Senior SME - Cloud (CL1) to join our team at Microland Limited. The ideal candidate will have a strong background in cloud computing and excellent technical skills. Roles and Responsibility Design, implement, and manage cloud-based systems and infrastructure. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for cloud-based systems. Troubleshoot and resolve complex technical issues related to cloud computing. Ensure compliance with industry standards and best practices for cloud security and governance. Provide technical guidance and support to junior team members. Job Requirements Strong knowledge of cloud computing platforms such as AWS or Azure. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Experience with agile development methodologies and version control systems. Familiarity with DevOps tools and technologies is desirable. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

We are looking for a highly skilled Senior SME - Unix Linux with 1 to 6 years of experience to join our team in Bengaluru. The ideal candidate will have expertise in Unix and Linux operating systems. Roles and Responsibility Design, implement, and manage Unix and Linux-based systems and infrastructure. Troubleshoot and resolve complex technical issues related to Unix and Linux. Collaborate with cross-functional teams to ensure seamless integration of Unix and Linux systems. Develop and maintain documentation for Unix and Linux systems and procedures. Provide training and support to junior team members on Unix and Linux best practices. Ensure compliance with industry standards and best practices for Unix and Linux management. Job Requirements Strong knowledge of Unix and Linux operating systems, including installation, configuration, and troubleshooting. Experience with Unix and Linux scripting languages, such as Bash or Python. Excellent problem-solving skills and the ability to analyze complex technical issues. Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams. Ability to design and implement scalable and secure Unix and Linux solutions. Strong understanding of industry standards and best practices for Unix and Linux management. About Company Microland Limited is a leading company in the industry, committed to delivering high-quality products and services to its customers. We are a team of dedicated professionals who work together to achieve common goals and objectives. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Job Description : Education Qualification : Any Graduate Skills : Primary -> Technology | Mobile Device Management (MDM) Tools | Microsoft Intune | 3 - Experienced Primary -> Technology | Mobile Device Management (MDM) Tools | Good Technology Secure EMM Suite | 3 - Experienced Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Modern Desktop Administrator Associate (MD-100 and MD�1) Mobility Subject Matter Expert’s primary responsibility is to provide support to an organization’s mobility (MDM/MAM) infrastructure to help them meet their business goals on the go. This is done by performing the regular BAU activities on SAAS/ On-premises mobility infrastructures like VMware Workspace one UEM (AirWatch) or equivalent platforms, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also spills over to the bigger Application support including custom application packaging and publishing. 1.Manage, Proactive monitoring, Administer, upgrade, Troubleshoot, and provide L1/L2 support for mobility infrastructure 2. Knowledge of Mobile Operating Systems (iOS, Android), seamless onboarding technologies (DEP/ZeroTouch), Android for Work/Work Profile, iOS Device Management (Legacy, Supervised and User Enrolment) 3. Create, manage, and modify iOS, Android, and Windows application signing, provisioning and deployment. Technical Skills 1. Mobility Complete hands-on experience in implementing and managing On-premises/cloud mobility MDM and MAM solutions; AirWatch or equivalent platforms. Administration of Windows 10 and MAC devices through AirWatch, JAMF Pro. In-depth understanding of iOS and Android platform and applications Hands on Workspace ONE and architecture, VMWare Identity Manager, AirWatch Cloud connector, Integrate and configure Directory Services, VMware Identity Manager Console Overview, configure access policies, Integrate AirWatch with VMware Identity Manager. Collaborate with cross-functional teams to design, develop, and test mobile applications. Provide Technical solutions and solve complex business problems with minimum downtime. 2. Application Packaging and publishing Deploy and Troubleshoot application packaging and publishing on Mobile devices / Window and Mac Mobile application management fundamentals, AppConfig community, Unified catalog Publishing apps through AirWatch and SCCM Location : India - Gurugram Created On : 20-Jan-2026

Job Description : Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Nexus Switch Expert - Level 3 Support | 3 - Experienced Primary -> Technology | Cisco R and S Network Expert - Level 3 Support | 3 - Experienced Secondary -> Technology | ASA Firewall Expert - Level 3 Support | 3 - Experienced Secondary -> Technology | Cisco WLAN Expert - Level 3 Support | 3 - Experienced Tertiary -> Technology | Versa SDWAN Expert - Level 3 Support | 3 - Experienced Tertiary -> Technology | F5 NLB Expert - Level 3 Support | 3 - Experienced Tertiary -> Technology | Meraki WLAN Expert - Level 3 Support | 3 - Experienced Certification : Technology | Expert Level Certification - F5 Certified Solutions Expert / CCIE Security / CCIE Wireless / ZTCA / ACCX / CCIE Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3.Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined) Ensure tickets are closed post user/customer communication Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process Location : India - Bengaluru Created On : 23-Jan-2026

Job Description : Education Qualification : Any Graduate Skills : Primary -> Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 3 - Experienced Primary -> Technology | Windows and MAC Support | OS administration | 3 - Experienced Secondary -> Technology | Audio, Video support | Installation and configuration | 3 - Experienced Tertiary -> Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Certification : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries. 3) To support daily technical support activities for computers & all other end point devices 4) Update the support ticket with the progress 5) To set up and test desktop computer peripherals 6) To perform the system changes adhered to organizational policies 7) Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance 8) Maintain technical documentation in association with other functional departments 9) Technical Skills a. Hardware and Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues b. Ability to provide physical support for mounting of DC HW, basic connectivity establishment c. Ability to Install remote tools like Putty to establish connectivity between two devices d. Ability to replace allowed HW components (such as HDD, memory) e. Ability to work with various assessment tools to identify the different hardware models available f. Ability to test the compatibility of Image with the various hardware models available, where needed g. Windows Operating System h. Exchange and Mobility Clients i. Printer management j. Backup and Recovery k. Audio, Video support l. End Point Security m. Vendor co-ordination n. Asset management o. Incident management p. Patch management q. MAC OS Support r. Basic Linux knowledge is an added advantage s. VIP User Support: Location : IND-HA-Gurugram-CL Created On : 13-Nov-2025

Job Description : Education Qualification : B.Sc Skills : Primary -> Technology | Sentinel SIEM Tool Administrator | Level 2 Support | 2 - Knowledgeable Primary -> Technology | Securonix SIEM Tools Administrator | Level 2 Support | 2 - Knowledgeable Certification : Technology | Microsoft Certified: Security, Compliance, and Identity Fundamentals / CISSP/CISM/CEH/GIAC Certified Incident Handler/Certified SOC Analyst (CSA)/CompTIA Cybersecurity Analyst (CySA+)/Cisco Certified CyberOps Associate Delivery Skills required are: - Technical Skills: - Identifying and analyzing potential threats and vulnerabilities using various tools and techniques. Leading and managing the response to security incidents, including containment, eradication, and recovery. Implementing and maintaining security monitoring systems, such as SIEM (Security Information and Event Management) tools. Prioritizing and remediating vulnerabilities based on risk assessments. Operational Skills: - Developing, implementing, and enforcing security policies, standards, and procedures. Managing and maintaining secure configurations for systems, networks, and applications. Overseeing the timely application of security patches and updates to systems and software. Analytical Skills: - Analyzing logs and event data from various sources to identify patterns and anomalies. Utilizing advanced analytics to detect and investigate security incidents. Conducting digital forensics investigations to uncover evidence of security breaches. Collaboration and Teamwork: - Collaborating with other IT and security teams to enhance the organization s security posture. Coordinating response efforts during security incidents with internal and external stakeholders. Leading incident response teams and ensuring effective communication and collaboration. Location : IND-KA-Bengaluru-Ecospace1B-ML Created On : 06-Jun-2025

Job Description : Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | Architect / Design / Solutionizing Activities | Creating Systems Architecture | 3 - Experienced Certification : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: 1. AD- Have good Knowledge of AD Roles, Global Catalog Server, AD Group Policy, Knowledge of AD tools. Working knowledge of deploying Windows Group Policies and resolving any issues w.r.t to Group policies 2. Win 7 /8: a) Have excellent working knowledge of Windows 7 transition planning, Good Working knowledge on Win 7 deployment and Image Engineering. Knowledge on MDT 2010 framework deployment Image SOE creation. b) Have Working knowledge of Deployment of Win 7 features such as Bit locker / Bit lockers to go (encryption) or 3rd party encryptions as per customer requirement, Direct Access etc. c) Have Good working knowledge of Windows 7 deployment Process creation and Win 7 rollout using Zero touch deployment (leveraging desktop management tools like SCCM), Lite touch /Manual deployment, Bare-metal deployment. 3. Direct access Branch Cache- Have good working knowledge of Design and Deployment of Direct Access and Branch Cache 4. Desktop Virtualization MDOP: a) Have excellent working knowledge of Microsoft VDI framework. b) Have Good Working knowledge of Microsoft Desktop Optimization (MDOP) technologies c) App-V – Have Good Working knowledge of Application Virtualization technologies (apps sequencing and virtualization) d) Have Good Working knowledge of MED-V – O/S virtualization and provisioning e) Have Good Working knowledge of AGPM - Group Policy management for greater control f) DaRT - Have Good Working knowledge of Troubleshooting and repairing system failures g) MBAM - Manage/Recover BitLocker protection keys and compliance monitoring. 5. Assessment tools- Have excellent working knowledge of Application compatibility assessment and remediation on Microsoft ACT framework.Good working knowledge on MAP based assessment and validation. Location : India - Bengaluru Created On : 19-Feb-2026

Location : IND-GJ-Others-CL Created On : 09-Jan-2026

Job Description : Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Primary -> Technology | HPN R and S Expert - Level 3 Support | 3 - Experienced Primary -> Technology | Cisco R and S Network Expert - Level 3 Support | 3 - Experienced Secondary -> Technology | Nexus Switch Administrator - Level 2 Support | 2 - Knowledgeable Secondary -> Technology | Firepower Firewall Administrator - Level 2 Support | 2 - Knowledgeable Tertiary -> Technology | Palo Alto Firewall Administrator - Level 2 Support | 2 - Knowledgeable Tertiary -> Technology | Checkpoint Firewall Administrator - Level 2 Support | 2 - Knowledgeable Certification : Technology | Administrative Level Certification - F5 Certified Technical Specilist / CCNP Security / CCNP Wirless / RCPE Professional-Level Certification in WAN Optimization / ZIA Prof / ZPA Prof / ACCP / CCNP Service Provider Delivery Skills: 1. Technology Management: Responsible for overall network technology management for the business. Responsible for planning and execution of new technology roll outs, scope expansion and readiness of team from technology standpoint. Manage SOPs, Knowledge documents, KB articles. Implement technical methodology improvement from past failures and learnings. 2. Restoration and Resolution: Identify the network issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome. 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 Network SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party network vendor technicians. 4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly as per the defined process Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report) Followthrough andexecute the various Escalation Matrix (Vendor, Internal and Customer defined) Maintain inventory of Network equipments and links Constantly track tickets for SLA adherence and escalate on deviations as defined in the process 5. Value Proposition: Understand the existing environment and propose any opportunity of improvement. Look at nagging issues in the environment and come out with Get Around solutions by working with vendors and industry experts Location : IND-KA-Bengaluru-BTPCitrine-ML Created On : 06-Mar-2026

Key Responsibilities: Act as the primary point of contact for Employee Relations matters, including grievance handling, disciplinary issues, and conflict resolution. Conduct fair, timely, and well-documented internal investigations into employee complaints, policy violations, and workplace misconduct. Draft, review, and regularly update HR policies, employment contracts, and the Employee Handbook to ensure alignment with legal and company standards. Ensure 100% compliance with statutory requirements (PF, ESI, Shops & Establishment Act, POSH, etc.) and support governance through documentation and tracking. Conduct internal HR audits to assess policy compliance and proactively identify areas of risk or improvement. Represent Microland in external HR audits conducted by clients, statutory bodies, or certifying agencies, ensuring all requirements are met with accuracy and professionalism. Stay abreast of changes in labor and employment law; interpret and implement changes into HR processes and documentation. Collaborate with Legal, Compliance, and Business Leaders to strengthen governance frameworks and policy adherence. Lead employee and manager training sessions on ER practices, compliance protocols, and statutory awareness. Maintain meticulous records and reporting dashboards for ER case management, investigations, and audit readiness. Exposure to Global Compliances applicable for US & EMEA is preferred Has experience working with Compliance vendors and partners, and Legal teams for compliance and ER requirements Key Requirements: Masters degree in Human Resources or Labour Law is preferred. 5 to 8 years of progressive experience in Employee Relations and HR Compliance. Strong knowledge of Indian labor laws and statutory regulations; global compliance exposure is a plus. Experience in conducting investigations and managing sensitive employee matters with discretion and integrity. Prior experience conducting internal HR audits and participating in external audit processes. Excellent documentation, policy drafting, and report-writing skills. Strong interpersonal and stakeholder management skills; ability to work collaboratively across teams. Process-driven, with a high degree of attention to detail and organizational governance.

1. Manage the end to end Service desk management portfolios i.e. Service desks Management, Service desk owned Incidents lifecycle, share scheduled inputs to Problem & Knowledge management team. Ensure tickets closure within the agreed SLA. 2. Manage all SLAs and KPIs attached to enterprise global service desk and drive reviews with customers 3. Helping the team in technical issues by providing inputs and identify and handle all internal and external escalations on time. 4. Prepare timely reports for the client Timely acknowledgement, assignment & Queue management of tickets to team. 5. Create Incident analysis report along with various trend analysis & drill downs to identify opportunities for problem management, Prepare RCA's and KRAs as applicable, skill matrix for individuals and conduct appraisals. 6. Conduct team meetings, Sort any non-technical issues within the team, Roistering and ensure adequate leave planning. 7. Induction training for new hires, Participate in the hiring process, handling conflict situations to ensure smooth transaction across various technology/support teams Lead/motivate/Inspire and encourage teams to achieve higher goals. 8. Ensure knowledge base articles are available regularly, Host Service performance review calls, Ensure proper documentation of technical/process changes in present service desk architecture. 9. Co-ordinate & create RCA in pre-defined RCA template, Bridge calls - Drive service outage calls, if needed. 10. Monitor the team common mail boxes and respond to client e-mails, Own and conduct reviews as per the governance model of the program. 11. Tracks matrices related to performance of the service line and drives service improvement plans and programs to improve them. 12. Maintains technical knowledge by attending educational workshops, reviewing publications 13. D Published on: 24-11-2021 Internal & Confidential riving new initiatives in the program 14. Tracks matrices related to performance of the service line and drives service improvement plans and programs to improve them. 15. Prepare and conduct technical training programs 16. Assess training needs and certification requirements Technical Skills 1. Conduct root cause analysis for the escalations / tickets ITSCM 2. Should maintain all the individual stats and for the program 3. Should have very good operational and process knowledge 4. Should possess very good management skills 5. Should take up any additional initiates taken can be highlighted and will be an added advantage 6. Knowledge of modern training techniques and tools in technical subjects 7. Presentation Skills, Written Communication, Training Management, Technical Zeal, Self- Development, Technical Leadership, Presenting Technical Information, Self-Confidence, Microsoft Office Skills 8. Top-notch administrative, research, and troubleshooting skills 9. Outstanding analytical, planning, and assessment abilities 10. Ability to host training workshops 11. Knack for detecting and removing barriers to learning 12. Excellent organizational and time-management abilities Behavioral & Functional skills 1. Good verbal & written communication skills 2. Time management 3. Ability to collaborate and work in a team 4. ITIL and six sigma certified 5. Decision making 6. Problem solving 7. Planning, organizing & prioritizing 8. Active listening skills

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Middleware, Using for Software Development | Application ServersApplication Server Administration | IBM WebSphere Application ServerApplication Server Administration | Oracle WebLogic Server Technology | Application Server Administration | JBoss Enterprise Application PlatformApplication Server Administration | Apache Tomcat Technology | Cloud Platforms, Administration | Amazon Cloud Services (or AWS)Cloud Platforms, Administration | Azure Technology | Operating System Shells | Windows PowerShell SriptingOperating System Shells | Unix Shell Scripting Technology | IBM MQ Technology | Database SQL/No Sql (SQL, Oracle, Postgres, Mongo etc.) Technology | Operating System | Windows Operating System | Unix Operating System | Linux Education Qualification : Engineer - B.E / B.Tech / MCA Delivery Skills : 1.Troubleshoot, diagnose, and resolve outages and other problems with web servers, application servers, and database servers. As part of monitoring, focus on proactive remediation of availability, performance and capacity issues Respond to events and Incidents according to agreed processes and resolve and/or provide workarounds in accordance with the Service Levels; Execute middleware software installation, configuration, patching, maintenance and tuning Implement and administer middleware management tools Understanding and experince on Shell scripting SQL Server/Oracle Basic Monitoring and Administration, Oracle Sql language Understanding on Cloud basic and cloud deployment Mandatory to know the ITSM processes for Incident, Change and Release Management Provide consultation and technical support; 2.Automation Initiatives: Identify Automation opportunities by critically looking at data points, technology landscape. Propose, Manage and Drive implementation of automation initiatives across teams. Focus on Effort reduction, ticket reduction and error free delivery. 3.People Management Identify team skill gap and help them fill those gaps on the project. Support team to resolve project impediments ensure team is compliant on project and organizantion process and meet the compliance objective. Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution. Manage Team performance evalution and feedback

Technology | Scripting and Automation | Level 2 Support Technology | Network Security Fundamentals | Level 3 Support Technology | Secured Configuration Management | Level 3 Support Technology | Incident and Breach Response | Level 2 Support Technology | Endpoint Encryption | Level 2 Support Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | Certified Endpoint Detection and Response Professional/Certified Endpoint Security Administrator/Microsoft Certified: MD-100/CompTIA CySA+/CISSP/CISM/Cisco Certified CyberOps Associate/VMware Certified Professional - Desktop and Mobility Master endpoint security solutions such as antivirus, endpoint detection and response (EDR), endpoint protection platforms (EPP), and mobile device management (MDM) systems. Configure, manage, and troubleshoot advanced endpoint security technologies effectively. Conduct vulnerability assessments, prioritize vulnerabilities, and oversee remediation efforts across endpoint devices. Provide strategic oversight of endpoint security operations, including policy development, deployment strategies, and performance monitoring. Collaborate with IT teams, network security specialists, compliance officers, and senior management to integrate endpoint security initiatives with broader organizational security strategies. Communicate complex technical concepts, security risks, and recommendations clearly to stakeholders at all levels. Document endpoint security incidents, investigations, and remediation activities comprehensively. Stay updated with the latest cybersecurity trends, emerging threats, and technologies through ongoing training and certifications. Implement continuous improvement initiatives to enhance endpoint security operations and resilience against evolving threats.ty operations and resilience against evolving threats.

Technology | Service Management Behavioral | Aptitude | Good analytical skills, ability to under biz outcomes and find ways to deliver. Behavioral | Communication | Strong communication skills Technology | Documentation | Experience in good quality documentation Behavioral | Collaboration | Ability to collaborate with multiple stakeholders for deliverables Behavioral | Time management | Adapt at managing time to deliver on commitments and improvise to find ways to fast track Behavioral | Execution excellence | Drive high quality in all aspects of work activities Education Qualification : Bachelor s degree/diploma in computer science or information technology or equivalent Certification Mandatory / Desirable : Technology | ServiceNow certification(s) such as Certified Implementation Specialist (CIS) in IT Service Management or equivalent and ITIL Certified | Mandatory The ServiceNow ITSM Lead is a pivotal role responsible for overseeing the implementation, maintenance, and continuous improvement of the ServiceNow IT Service Management (ITSM) platform within the organization. The ITSM Lead plays a crucial role in enhancing IT processes, optimizing service delivery, and ensuring efficient incident, problem, change, and request management. Responsibilities: Platform Implementation and Management: - Lead the end-to-end implementation of the ServiceNow ITSM platform, including requirement gathering, design, configuration, and customization. - Collaborate with cross-functional teams to ensure successful integration of the ITSM platform with existing tools, systems, and processes. - Configure and customize workflows, forms, fields, notifications, and automation within the ServiceNow platform. Process Improvement: - Analyze and assess current ITSM processes to identify gaps, bottlenecks, and areas for improvement. - Develop and implement best-practice ITIL processes within the ServiceNow ITSM framework. - Continuously monitor and evaluate ITSM processes, making recommendations for optimization and efficiency gains. Incident, Problem, Change, and Request Management: - Define and maintain incident, problem, change, and request management processes and workflows. - Ensure timely and effective handling of incidents, problems, changes, and service requests, adhering to defined SLAs and OLAs. - Provide guidance and support to the IT support team for complex incidents, problems, and changes. Service Catalog and Portal Management: - Design and manage the service catalog, defining service offerings and service request workflows. - Create and maintain an intuitive and user-friendly self-service portal for end-users to submit service requests and access information. Reporting and Analytics: - Develop and generate regular and ad-hoc reports and dashboards to monitor ITSM performance, key metrics, and KPIs. - Provide data-driven insights to stakeholders for informed decision-making and continuous improvement. Stakeholder Collaboration: - Collaborate with internal and external stakeholders, including IT teams, business units, and vendors, to gather requirements and ensure alignment of ITSM initiatives with business needs. Training and Documentation: - Develop training materials and conduct training sessions to educate end-users, IT staff, and stakeholders on ITSM processes and the ServiceNow platform. - Maintain thorough documentation of ITSM processes, workflows, configurations, and changes. Leadership and Team Management: - Lead and mentor a team of ServiceNow administrators, analysts, and support staff. - Provide guidance, performance feedback, and support for professional development. - Proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, and integration techniques.

Required Skills Technology | Tools and Technology | Usage of ITAM tools Behavioral | Aptitude | People skills Functional | Training and Development Activities | Identifying Training Needs Behavioral | Aptitude | People skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will cover areas including, but not restricted to, the following. - Aiding Asset Management team on major issues - Driving the efficiency and effectiveness of the Asset management process. - Monitoring the effectiveness of asset management and making recommendations for improvement. - Ensure timely submission of weekly/monthly asset reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Delivery Manager - Client communications - Providing a point of escalation for IT managers - Demonstrating and increasing the value proposition of the asset management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Primary Skills 1. Experience in Hardware and Software Asset Life Cycle Management 2. User asset On Boarding and Off Boarding 3. New User Asset On Boarding and Off Boarding 4. Knowledge of Contract Management 5. Knowledge of Procurement Life Cycle 6. Knowledge of Project Management too usage 7. Knowledge of using ITSM tools, namely ServiceNow and Remedy Functional Primary Skills Asset Management Tagging and De-tagging of asset in Hardware Asset Management Entitlement Vs Usage of licenses User On Boarding and Off Boarding Contract renewal and negotiations Procurement Life Cycle Create a plan in MS Project

Job Description : Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Cisco R and S | 1 - Aware Primary -> Technology | Fortigate SDWAN | 3 - Experienced Primary -> Technology | Fortigate Firewall | 5 - Expert Secondary -> Technology | Fortigate WLAN | 1 - Aware Certification : Technology | CCNP Enterprise/ NSE 5 – FortiManager & FortiAnalyzer/ NSE 6 – SD-WAN Specialist/ NSE 6 – Secure Wireless LAN Knowledgeable in Fortigate SDWAN, including configuring and managing SDWAN devices, implementing advanced routing and policies, monitoring network performance, troubleshooting complex connectivity issues, and supporting efficient SDWAN operations and workflow automation. Knowledgeable in Fortigate Firewall, including configuring and managing firewall devices, implementing advanced security policies, monitoring traffic and threat alerts, troubleshooting complex network and security issues, and supporting secure network operations efficiently. Aware of Cisco Routing and Switching, including configuring and managing devices, implementing routing and switching protocols, monitoring network performance, troubleshooting connectivity issues, and supporting reliable network operations efficiently. Aware of Fortigate WLAN, including configuring and managing wireless networks, implementing SSIDs and security policies, monitoring connectivity and performance, troubleshooting common wireless issues, and supporting efficient WLAN operations. Communicates clearly, concisely, and professionally across all levels of interaction. Works efficiently within cross-functional teams, ensuring seamless coordination and alignment during issue resolution. Handles escalations effectively by providing comprehensive analysis, relevant logs, and detailed observations to higher-level teams, enabling faster and more accurate resolution. Location : IND-KA-Bengaluru-Ecospace1B-ML Created On : 09-Mar-2026

Job Description : Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Infrastructure Monitoring Tool - SolarWinds | 3 - Experienced Primary -> Technology | Infrastructure Monitoring Tool - SCOM | 3 - Experienced Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Certification : Technology | SCP Key Responsibilities: Should be familiar with tool administration, design, configuration, developing Dashboards, automation and managing daily operations. Monitoring Tool Deployment, Administration, Configuration and Troubleshooting Assist with the design of system architecture for new or existing complex computer systems. Integration of 3rd party element managers with APIs (application programming interfaces) Assist with the design of subsystems and integration of the total system. Identify, analyze, and resolve program support deficiencies. Develop and recommend corrective actions. Maintaining and Configuring Rules Fand Managing Alerts etc. Performance tuning of application and finding automation methods Assist with trade studies, to determine system (hardware, software, architecture) improvements. Develop high-quality technical documentation, including user guides, test plans, and contract deliverable items. Able to install, configure and administer SolarWinds components, including Network Performance Monitor (NPM), NCM (Network Configuration Manager) and NTA (Network Traffic Analyzer) Should have expertise in SolarWinds tool implementation, migration, and administration on (NPM, NCM (Network Configuration Manager), NTA, WPM (Web Performance Monitor), VNQM (VoIP and Network Quality Manager) SAAS (Software as a Service) Product Experience configuring monitors using SNMP, SSH (Secure Shell), WinRM (Windows Remote Management), WMI (Windows Management Instrumentation), JMX and other technologies. Experience configuring collection of Syslog messages from various devices and storing and forwarding as required by local policies. Provide expertise to define, monitor, and report on SLAs (service level agreements) Provide expertise to detect and verify performance issues and determine the scope of the performance issue Experience in developing and creating of dashboards Ability to provide consultation for new projects, functionalities Location : India - Bengaluru Created On : 09-Mar-2026

Job Description : Education Qualification : Any Graduate Skills : Primary -> Technology | Hardware and Networking | Installation, configuration, maintainance and repair | 1 - Aware Primary -> Technology | Windows Operating System | Installation, configuration and management | 1 - Aware Secondary -> Technology | Audio, Video support | Installation and configuration | 1 - Aware Tertiary -> Technology | End Point Security | Antivirus management, data encryption, DLP, desktop firewall, VPN, AD policies | 3 - Experienced Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable Certification : Technology | Microsoft 365 Certified | Modern Desktop Administrator Associate 1) Field Services Support Engineers’ primary responsibility is to provide support to an organization’s IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. 2) As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. 3) This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries 4) To support daily technical support activities for computers & all other end point devices. Update the support ticket with the progress, to set up and test desktop computer peripherals. 5) To perform the system changes adhered to organizational policies. 6) Conduct remote desktop troubleshooting to end user issues. Maintain technical documentation in association with other functional departments 7) Technical Skills a. Windows Operating System: b. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows XP. Windows 7, Windows 10 and Windows 11 c. Understanding of desktop applications and how do they work, installation & uninstallation. d. Understanding of domain setup & ability to add / remove computers to domain. update Group policies. carry out Disk management, Disk Encryption, Wireless configuration. check utilization and availability, ability to perform start up and shut down services by following SOP. deploy gold images on multiple desktops using SOP, Ability to install and configure client applications independently 8) In addition to above, support and perform below activities. a. Exchange and Mobility Clients b. Printer management c. Backup and Recovery d. Audio, Video support e. End Point Security/Patch Management f. Hardware and Networking Location : IND-WB-Kolkata-CL Created On : 09-Mar-2026