3673 Service Desk Jobs - Page 16

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 18-Oct-2025 Exp: 0-1 year Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex ...

Dear Candidate, PFB the JD Below, Location:Hyderabad Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, gr...

My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noon As a key member of the Customer Success team, you will be responsible for providing high-quality customer support and fostering long-term relationships with telecommunications clients. This role requires exceptional communication skills, technical proficiency, and a strong understanding of mobility and SaaS-based solutions. You will serve as a trusted advisor and first point of contact for clients, providing Level 1 and Level 2 support for incidents and requests related to core telecom products, applications, and connected services. Working closely with internal teams, you will help ensure that customers receive ef...

Job Description: Roles & Responsibilities: 1. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users 2. Route problems to internal 2nd and 3rd level IT support staff. 3. Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. 4. Administer and provide User account provisioning. 5. Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's. 6. Responds to telephone calls, email, instant messages, and assigned tickets from users; 7. Assign work orders / incidents to appropriate su...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Date : 18-Oct-2025 Exp: 0-4 years Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex...

Job Summary: We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues, Key Responsibilities First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket, Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity, Ticke...

As a Service Desk Agent at UST, your role will involve following and updating runbooks/SOPs to monitor, track, and coordinate the closure of service requests. Your key responsibilities will include: - Monitoring customer infrastructure using tools or defined SOPs to identify failures and raise tickets with defined priority and severity - Updating SOP with troubleshooting instructions and process changes - Mentoring new team members in understanding customer infrastructure and processes In order to measure your outcomes effectively, you will be assessed based on SLA adherence, compliance towards runbook-based troubleshooting processes, time-bound elevations and routing of tickets, OLA adheren...

As a Knowledge Management Analyst - Service Desk at NTT DATA in Bangalore, Karnataka (IN-KA), India, your role will involve working closely with the client and/or project team to identify knowledge content needs and creating accurate Knowledge Articles for the support account. You will collaborate with the corporate KB team to establish a dedicated client site and ensure agent access, while also driving Knowledge Base utilization and closing identified knowledge gaps. Your responsibilities will include providing consistent reporting to various teams, optimizing training content related to KB, and offering ongoing administrative support for the Knowledge Base. Key Responsibilities: - Work wit...

Role Overview: As the first point of contact for B2B users calling Wipro Service Desk, your role is crucial in troubleshooting end user issues in alignment with Wipro's Service Desk objectives. Key Responsibilities: - Provide primary user support and customer service by responding to queries from calls, portal, emails, and chats from clients - Familiarize yourself with each client and their applications/processes - Learn the fundamental operations of commonly-used software, hardware, and other equipment - Follow standard service desk operating procedures by accurately logging all service desk tickets using defined tracking software - Maintain the scorecard as per Statement of Work (SoW) rega...

We are hiring for Specialist Tech Engineer- Service desk. Location: Pune Experience: 4 yrs. CTC: Upto 10 Lpa Job Summary: Candidates with a minimum 4-5 years of Service Desk experience Those with technical knowledge and Remote Desktop Management with excellent English speaking skills and willing to work in rotational shifts. Effective Business Communication Communication in neutral accent over phone Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Analytical skills Remote desktop skills Years of Experience Needed: Candidates with a minimum 4-5 years ...

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries Ensure compl...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where you will resolve incidents a...

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries Ensure compl...

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries Ensure compl...

Only For Pune | Technical Support | Customer Service International BPO FRESHERS CAN ALSO APPLY Exp Candidates Can Also Apply Must Have Excellent Communication Skills Only Immediate Joiners Can Apply Only International Process Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For Pune INTERNATIONAL US VOICE 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA to 4.5 LPA based on experience and performance) G...

SUMMARY Service Desk Management Location: Bangalore Exp range: 1-3 years NP: Immediate Job Description: As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matter Expert ...

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of suppor...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

About The Role Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : Service Delivery Good to have skills : Microsoft Azure IaaS, Infrastructure Service Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service r...

Role & responsibilities Kindly share your resume to my email id or whats app to response quick. Phone No: +91 9344380753 Email - sam.i@maintec.in JOB DESCRIPTION Technical Support Engineer/Service Desk Analyst The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. QUALIFICATION - BE/B.TECH & BCA, BSC-Comput...

- Looking for candidates with good communication skills (English) with at least an year of service desk experience Job Location : Chennai Shifts : Rotational Work Mode : Work from Office Qualification : Any graduate or Post graduate may apply ------------------------------------------------------------------------------------------------------------ Job Role: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and ...

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS Graduate with 2 years of Technical Support Experience(SERVICE DESK) salary 7lks call anusha@7815982900 call ashwin@7848820043 call aishwarya@7795311104 call kim@7829423175 call Anjum@7795311458 call aditi@7795311459 I nterview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, Next TO LEVELS PUB,Karnataka 560078. Contact person Anusha

Only FOR Pune / Technical Support / Customer Service / International BPO Customer Service / Technical Support Analyst || International BPO ' FOR Pune ONLY CANDIDATES HAVING NOTICE PERIOD PLS DONT NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY OR EXP Candidates Can Also Apply Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA to 4.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 8840819455 Email: A...