2532 Service Desk Jobs - Page 16

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk processes.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of remote desktop support and troubleshooting techniques.- Familiarity with incident management and escalation procedures. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles.- Experience in incident management and problem resolution.- Knowledge of remote support tools and ticketing systems.- Familiarity with ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in incident management and problem resolution.- Knowledge of remote desktop tools and ticketing systems.- Ability to communicate effectively with clients and team members. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to enhance service desk operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and ticketing systems.- Knowledge of remote desktop tools and troubleshooting techniques. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Bengaluru office. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support to clients.- Troubleshoot and resolve technical issues related to service desk management.- Document and maintain records of client issues and resolutions.- Collaborate with team members to enhance service desk operations.- Stay updated with the latest trends and technologies in service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk tools and ticketing systems.- Knowledge of incident management and problem-solving techniques.- Familiarity with remote desktop support and troubleshooting methods. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions.- Collaborate with team members to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework.- Experience in incident management and ticketing systems.- Knowledge of remote desktop tools.- Ability to prioritize and manage multiple tasks effectively. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent Spanish Language support to clients.- Deliver top-notch Service Desk Voice Support to address client issues effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Spanish Language, Service Desk Voice Support- Strong understanding of IT service management processes.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide Japanese language support to clients. Deliver service desk voice support efficiently. Maintain client satisfaction through effective communication. Troubleshoot technical issues promptly. Document and escalate complex problems for resolution. Professional & Technical Skills: Must To Have Skills: Proficiency in Service Desk Management, Japanese Language, Service Desk Voice Support. Strong understanding of IT service desk operations. Experience in incident management and ticketing systems. Knowledge of ITIL framework for service delivery. Additional Information: The candidate should have a minimum of 2 years of experience in Service Desk Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Troubleshoot and resolve technical issues reported by clients.- Document all support interactions and solutions for future reference.- Collaborate with team members to enhance service desk operations.- Stay updated on industry trends and best practices for service desk management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of ITIL framework and service desk best practices.- Experience in using service desk ticketing systems for incident management.- Knowledge of remote desktop tools for troubleshooting client issues.- Ability to prioritize and manage multiple service desk tickets efficiently. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent service desk voice support to clients.- Utilize Spanish language skills to assist Spanish-speaking clients.- Maintain a high level of client satisfaction through effective communication.- Troubleshoot and resolve technical issues efficiently.- Document and escalate complex issues to higher-level support. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, Spanish Language.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Familiarity with ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge. Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. Interpret and design resolutions for client issues, utilizing exceptional communication skills and deep product knowledge. Collaborate with cross-functional teams to ensure quality and timely issue resolution. Professional & Technical Skills: Must To Have Skills:Service Desk Voice Support, Service Desk Management Strong understanding of IT operations and support processes. Experience with incident management and problem management processes. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment. Additional Information: The candidate should have 0-2 years of experience in Service Desk Management. The ideal candidate will possess a strong educational background in Information Technology Operations, Computer Science, or a related field. This position is based at our Bengaluru office. Qualifications Graduate

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for Microsoft ExcelMicrosoft PowerPointAdaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues.- Document client issues and resolutions accurately.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of ITIL framework.- Experience with incident management and ticketing systems.- Good To Have Skills: Knowledge of IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Provide first-level technical support to end-users via calls, emails, chats, or ticketing systems. Diagnose and resolve hardware, software, and network-related issues. Log all support incidents and requests accurately in the ticketing system.

Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate CTC - Up to 4 LPA Fixed 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Interview mode - Virtual Contact - 9828833756 Naina Perks and benefits Allowances + incentives + Both way cab

India Work from Office Competitive Salary & Benefits Role Overview "NTT DATA- Helpdesk Associate - Looking for Immediate Joiners- Coimbatore Location" Role & responsibilities Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. • Willing to learn & grow in other IT Business areas Requirements for this role include: Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment) In addition, preferable skills and behaviors include: Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support Familiar with ITIL Concepts and Processes. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-haves) Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do - ITIL foundation certified Flexible Willing to work in a Rotational 24*7 Perks and benefits * Health Insurance Covered up to 5 Lak * Cab Facilities available * Time - Off Benefits * Wellness Benefits

Reveleer Global Capability Center is looking for Desktop Support Engineer/IT Helpdesk Engineer to join our dynamic team and embark on a rewarding career journey Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

Location : Lower parel Create and assign service tickets to appropriate technicians or teams for resolution Monitor and respond to IT support tickets in a timely manner Provide excellent customer service and ensure a positive user experience Team Management Adhere to established service level agreements and response times for service requests Vendor management for Service support Asset Inventory / Vendor Coordination Verbal / Written coordination with internal teams Periodic MIS reports preparation Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise ) Report prepared in excel with pivot table and chart wise data Interested can mail their Cv to albina.shere@pentgaon.co.in or WhatsApp on 9765778210

Hiring for Technical Support voice Process Min 1 yr International Technical Support Salary upto 4 LPA 5 Days Working Both Side cab Location- Bangalore *Immediate joiner* contact- 8826287095 Email - siddhiimaginators@gmail.com

Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 4 months - 2 years of experience in IT Service desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details. Please share below details (Mandatory) : Full Name (As per Pan card): Contact number: Email: Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate: If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekends? (6th Sep 25): Highest Qualification? Additionally, we would like to schedule a virtual interview with you on 6th September 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Vigneshwaran S HR-Cognizant

About ATECH Cloud (Cloudzen 365) Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel Company website link: https://atech.cloud/ Role Scope Job Title: Service Desk Engineer (Backups) Dept: Operations Team: Service Delivery / Support Manager: Technical SD Team Leader (India) Location India, Ahmedabad offices Operational Window & Shift Pattern: Mon Fri UK Business Hours Role Purpose: The Backup Engineer / Service Desk Technician plays a key role in delivering high-quality managed services to our customers. Operating within a Cloud Service Provider (CSP) / Managed Service Provider (MSP) environment, this role combines technical expertise in backup and recovery solutions with front-line service desk support skills. The position is responsible for monitoring, managing, and supporting customer backup environments (BaaS / DRaaS), resolving incidents and service requests, and ensuring data protection SLAs are consistently met. For Management Roles: Span of Control & Team Location: Commercial/Budget Accountability: Not applicable Key Responsibilities: Key Responsibilities Perform daily backup integrity checks to ensure successful job completion and data recoverability. Troubleshoot backup failures, missed jobs, and performance issues across customer environments. Monitor and maintain (training will be provided) enterprise backup solutions including: Avamar Asigra Cohesity Zerto Manage, triage, and resolve service desk tickets related to backup and DRaaS/BaaS services within agreed SLAs. Execute and document restore requests, test recoveries, and regular DR exercises. Participate in the onboarding of new customers, including initial backup configuration, testing, and reporting setup. Maintain and improve support documents (wiki knowledge base) and standard operating procedures (SOPs) and documentation. Collaborate with internal teams (e.g., Cloud, Security, Service Desk) to deliver a seamless customer experience. Escalate complex issues to vendors or senior engineers when necessary. Ensure compliance with data protection policies and regulatory requirements. Monitoring/Triage: Investigate and respond to auto generated (system alert) and customer facing tickets, using agreed processes to identify the most appropriate solution, escalating to colleagues as required Monitor progress of vendor cases, ensuring that activities and support replies are actioned Service and Change Requests: Carry out routine tasks, maintenance and implement basic changes on a variety of back-up and cloud technologies. Investigate and respond to technical issues, using agreed processes to identify the most appropriate solution. Communication and Engagement: Monitor relevant teams channels and service desk queues, responding to and actioning as required People Interactions: Provide regular updates to customers on the progress and status of their query using ticket systems. Liaise with external 3rd party suppliers to identify solutions to customer queries. Participate in Teams groups with colleagues from the below departments / brands, providing input to assist with resolving customer queries. Communicating with internal stakeholders from a variety of departments / brands to obtain and share information relating to customer networks. Key Behaviours: 2+ years of hands-on experience in backup/recovery roles within an MSP, CSP, or enterprise IT environment. Strong technical experience with backup technologies. Familairty with the following technolgoies would be advantageous but not required: Cohesity Zerto Asigra Commvault Familiarity with backup/recovery concepts including deduplication, replication, retention policies, and RTO/RPO. Solid understanding of Windows and Linux server environments. Experience working with virtualized environments (e.g., VMware, Hyper-V). Strong troubleshooting and diagnostic skills. Experience using ITSM/ticketing tools (e.g., ServiceNow, ConnectWise). Excellent documentation and communication skills. Strong customer service mindset and ability to work independently and in a team. Time management skills, with the ability to multitask Written and verbal communication skills Ability to translate technical information into straightforward language Desirable Skills Experience with on-premise, hybrid and cloud platforms and cloud-native backup solutions. Scripting skills (e.g., PowerShell, Bash, Python) for automation tasks. Certifications in backup technologies or relevant platforms (e.g., Dell EMC, Zerto Certified, etc.). Exposure to data compliance standards (e.g., GDPR, ISO 27001). Atech Benefits: 24 days leave plus 8 festival holidays Food Provided Provident Fund Exam fee and training funding Healthcare Scheme. Enhanced maternity & paternity leave Employee Assistance Programme Employee Wellbeing policy Mobile reimbursement policy Employee Referral Scheme Individual Training & Development Plans. Eligibility Criteria: Atech is committed to fostering an inclusive and diverse workplace.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and knowledge base maintenance. Incident Manager Responsible for communicating, leading and managing all high severity outage situations. Assist in the Delivery and Execution of Staff Development/ Action Plans. Participate in design discussions for Operations tools and technology. Coach and mentor Service Desk Analysts on technical skills, call, and ticket quality etc. Ticket workflow delegation to the Service Desk Analysts. Work closely with other Managed Services team members to create/update process and Knowledge Base documentation for new and existing customers and communicate changes to the Service Desk teams. Identify gaps in process and procedure and initiate service improvement plans. Participate in internal Managed Services focused continual service improvement projects. Assist with the onboarding of new analysts. Lead morning operations call, and distribution of morning turnover as requested. Run daily reports as needed to support customer requirements. Success Characterstics The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the environment. Maintain emotional balance and self-control in dealing with difficult personnel situations. Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people. Respect and safeguard confidential information as required. Utilize negotiation skills to achieve results. Affinity for and successful experience with small to medium size business environments. Ability to adapt and thrive in a constantly changing work environment. Must be able to balance tasks back-to-back against specific timeframes. Great organizational skills. Supervises Service Desk Personnel Ensure work schedules for both teams are sufficiently covered for each workday. Reschedule personnel to cover for vacations, emergencies, and/or sick time. Conduct written warnings, as needed, when processes/policies are not followed. Attend performance review meetings with the Operations Manager as needed. Update the Operations Manager on any personnel issues that may arise. Represent AHEAD in a professional manner in all forms of communication with our customers. Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives. Ensure appropriate technical resources are assigned and incidents are being addressed in all ticket queues for Service Desk. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed Service technical teams to drive expeditious resolution of incidents. This role is also responsible for RCA and Problem Management support for AMS. We are looking for a natural leader with proven knowledge of incident management frameworks and the ability to communicate clearly, confidently, and effectively to technical teams and our customers. Responsibilities: Responsible for communication, leadership, and management of all high severity major incident situations. Manage Client Major Technology Incidents from identification through closure / RCA process. This includes but is not limited to: Team Assembly Internal, Client and 3rd Parties Root Cause Analysis and Identification Remediation Testing and Validation Status and Communications Postmortem / Problem Management Responding to a reported service incident, identifying the cause, and initiating the incident management process. Prioritizing incidents according to their urgency and influence on the business. Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. Collaborating with the incident management team to ensure that all protocols are diligently followed. Logging all incidents and their resolution to see if there are recurring malfunctions. Continuously improving the incident management process as required to ensure its effectiveness. Communicating with senior management (internal) on critical issues. Communicating with key client stakeholders on the status and timeline of the critical event. Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks. Manage the creation of performance/dashboards to report on major incident and problem ticket metrics. Training additional incident managers as needed. Participate in a 24x7 on call rotation for critical incidents after regular business hours. Required Certifications: Microsoft Certified Professional (MCP) Higher certifications such as CCNA or MCSE Qualifications: College degree in information technology, engineering or a related field and/or equivalent experience. Minimum of 7+ years experience in IT, Managed Services and/or ITSM Operations. Minimum 3 years experience managing major incidents in complex environments. Experience working in an ITIL environment; ITIL v4 Foundations Certification preferred. Proficient knowledge of ITSM tools and systems; ServiceNow experience preferred. Full familiarity with ITSM knowledge base maintenance and process documentation. High level of oral and written communication skills to communicate effectively with all stakeholders. High level of IT service delivery and customer service skills. Proficient at organizing documents and prioritizing work. Ability to think and act both strategically and tactically. Self-motivated; ability to work under minimal supervision. Excellent managerial skills and ability to collaborate with team members. Ability to analyze a high volume of technical data and work in a fast-paced environment. Strong problem solving, analytical, and time management skills. Success Characteristics: Must be able to see the big picture, manage all the moving pieces, know whats been tried and whats still on the radar, and plan for and manage next steps. Take command of incidents by setting up or taking over a cross-functional technical bridge call, comprised of internal and external partners. Ensure that the customers have a deep understanding of the issue, the action plan and the path to resolution. Ensure that each participant understands the incident management process and their role in that process. Set clear incident resolution objectives (exit criteria) and timings. Provide direction and time management to keep the resolution effort on track and moving forward. Successful experience with and affinity for small to large size business environments. Ability to adapt and thrive in a dynamic work environment. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.