1424 Service Desk Jobs - Page 16

Life on the team We are seeking a highly skilled and detail oriented ServiceNow Asset Data Quality Analyst to join our team. The ideal candidate will have a strong background in data analysis, asset management, and Excel reporting, power point, ServiceNow SAP and automation with a keen ability to perform root cause analysis. This role is crucial in ensuring the integrity, accuracy, and quality of our data within the ServiceNow platform. What youll do Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Provide Technical Leadership in own specific area of expertise. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Contribute to the development of technical procedures and standards to meet business and customer requirements. Escalate issues in line with company processes to ensure customer demands are met. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Evaluate escalations and resolve appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Winning Together behaviours Costs minimised Keep skills up to date with IT industry standards as appropriate to the role/Contract Attain and maintain accreditations as appropriate to the role/Contract What youll need Works under general supervision. Uses discretion. Demonstrates analytical and systematic approach to resolving complex problems and assignments. Takes initiative in identifying and negotiating appropriate development opportunities. Able to define and follow instructions and procedures Proven experience in IT Service environment. Demonstrates the ability to absorb and apply technical information. Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role Ideally certified in appropriate technologies to support business strategy. Demonstrates an organised approach to work. Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. Proven ability to work under pressure and to tight deadlines. Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Hiring for Office 365 || Networking || Active Directory Freshers/ Experienced (Min 1yr exp in International) Must have 1 year Hands on experience of Active Directory ,o365,dns,dhcp,networking Salary up to 4lpa - 8.4lpa + incentives + variables Required Candidate profile Candidates should have strong knowledge & experience in Active Directory, O365, EPS, Microsoft & its products, DNS, DHCP, RFC, OneDrive, etc. (Into International Process) Freshers are also welcome; up to 1 year of tech support experience preferred Job Title: International Technical Support Executive Location: Pune Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Freshers are welcome; up to 1 year of tech support experience preferred Perks & Benefits: Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp your resume to HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Warm Greetings from Rivera Manpower Services, Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Minimum 1 year of experience in technical voice support (OR) Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Contact: 7829336202 / 7829336034 / 9380300644

Job Summary We are seeking a Technical Lead with 3 to 5 years of experience in BMCHelix Remedy-DWP&SmartIT and BMCHelix Remedy. The ideal candidate will have a strong background in service desk operations. This hybrid role requires a proactive individual who can effectively manage day-to-day technical operations ensuring seamless service delivery and contributing to the companys mission of enhancing customer satisfaction. Responsibilities Lead the technical implementation and support of BMCHelix Remedy-DWP&SmartIT solutions to ensure optimal performance and user satisfaction. Oversee the integration of BMCHelix Remedy with existing service desk systems to streamline operations and improve efficiency. Provide expert guidance and troubleshooting support for complex technical issues related to BMCHelix Remedy applications. Collaborate with cross-functional teams to design and implement innovative solutions that enhance service desk capabilities. Ensure compliance with industry standards and best practices in all technical operations and service desk activities. Develop and maintain comprehensive documentation for all technical processes and configurations to facilitate knowledge sharing and continuity. Monitor system performance and proactively identify areas for improvement to enhance overall service delivery. Conduct regular training sessions for service desk staff to ensure they are equipped with the necessary skills and knowledge. Coordinate with vendors and third-party providers to resolve technical issues and implement new features or updates. Analyze service desk metrics and reports to identify trends and areas for improvement driving continuous enhancement of service quality. Participate in strategic planning sessions to align technical initiatives with organizational goals and objectives. Foster a culture of innovation and continuous improvement within the technical team to drive excellence in service delivery. Support the development and execution of disaster recovery and business continuity plans to ensure service resilience. Qualifications Possess strong expertise in BMCHelix Remedy-DWP&SmartIT and BMCHelix Remedy with a proven track record of successful implementations. Demonstrate in-depth knowledge of service desk operations and best practices with the ability to apply this knowledge effectively. Exhibit excellent problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Show proficiency in integrating BMCHelix Remedy with other systems and tools to enhance service desk functionality. Display strong communication and collaboration skills with the ability to work effectively in a hybrid work model. Have a proactive approach to identifying and addressing potential technical challenges before they impact service delivery. Maintain a commitment to continuous learning and staying updated with the latest developments in BMCHelix technologies. Certifications Required BMC Certified Professional: Helix ITSM ITIL Foundation Certification

Warm Greetings from Rivera Manpower Services, Were hiring for a Technical Support – Day Shift role with a leading premium tech brand ! If you have a knack for solving problems and great communication skills, this is for you! Role: Technical Support Executive Location: Bangalore Shift: Day Shift Eligibility: Freshers & Experienced Candidates Welcome Languages Required: English & Hindi Joiners: Immediate Joiners Preferred Key Responsibilities: Troubleshoot basic technical issues related to speakers, headsets, and audio devices Assist customers via voice calls and deliver clear, effective solutions Provide excellent customer experience by maintaining professionalism and empathy Follow standard troubleshooting scripts and escalate unresolved cases appropriately Log interactions and resolutions accurately Requirements: Strong communication in English and Hindi Basic technical understanding of electronic devices Customer-focused with good problem-solving skills Willingness to work in a fast-paced, service-driven environment To Apply / Book Your Interview Slot: Call or WhatsApp: 9380300644 / 7829336202/8431721735 Limited slots available – Apply now and be part of a premium tech support team! Warm regards, Team Rivera

Qualification : BSc/BCA/ BE/ BTech (All Stream) MCA, MSC Batch:2017-24 Passed outs Work Under Third party Payroll in Top MNC(Wipro/CTS/HCL/HP/IBM) Skills: Communication/Knowledge in H/N Preferred Male Location: Chennai Salary : 15-50k Exp : 0 to 6yrs Required Candidate profile Having Career Gap? Unable to get JOB in IT? Working in NON-IT? NO WORIES We will help you to get IT job in Top MNC's location Chennai/Bengaluru Interested Candidate CT: Bala - 7305455719 T & C

The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues. Key accountabilities Call Management Deliver best practices of call management: To ensure that all calls are logged accurately within IT Service Desk. Capture detail correct information pertaining to all inbound calls. Maintain professionalism on call. Good knowledge of soft skills, empathy etc. Incident Management To ensure all calls are updated and resolved within SLA targets. To endeavour to provide an Above Customer Expectation service. Undertake first line resolution activities. Participate in on-going review and maintenance of the IT Service Desk processes. To take part in knowledge sharing activities; to include both business and technical knowledge sharing. Take ownership of all open tickets within the team. Shift Rota To take part in a shift rota to ensure that adequate cover is provided 24/7 per week including weekends and bank holidays. There is an additional leave approved as part of the bank holiday cover. Communication Writes and speaks fluently on all aspects of work and communicates effectively. Actively communicate and seek feedback from colleagues and customers. Be proactive in working along with colleagues to improve Service Desk customer experience. Email Ability to write professional emails explaining all factors in one go. Take ownership and follow up till resolution. Avoid multiple trail emails and try and call and resolve or fulfill the requirement via call. General Undertakes any necessary training associated with the duties of the post and participates in training and development procedures. Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities. Maintains confidentiality and observes data protection guidelines. Carries out any other reasonable duties in line with their capability. Azure knowledge: Should have L1 Azure knowledge and experience to deliver the related support. Experience and personal qualities 3-4 year s experience in IT and customer support/service delivery role. Excellent customer service skills with a high level of focus on quality. Ability to communicate in a clear and professional manner. Problem solving and analytical skills and ability to work under pressure and deliver the best service. Excellent inter-personal skills (verbal and written). Clear understanding and interest in current and emerging IT technologies. Beneficial to have an awareness of the IT industry in general (network, server etc.) An understanding and interest of the use of technology within business functions. Desirable Understand process improvement requirements. Data analytical skills.

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

Act as a member of the Windows Active Directory Domain Administrator Support Team in providing timely and efficient support to assigned operations Troubleshoot Active Directory authentication and LDAP configuration issues Work with other senior staff members to resolve escalated, complex incidents related to AD and VPN. Continually seek opportunities to improve our existing AD. Device Management and security controls through GPO Daily user support for all Access issues Maintaining security, standards and high availability of AD architecture Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool. Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner. Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards). Ensure that all calls and issues are dealt with in a timely and efficient manner. Evaluate documented resolutions and analyse trends for ways to prevent future problems. Identify and learn appropriate software and hardware used and supported by the organisation. Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner. Escalate calls to the relevant work stream in a timely manner. Report all suspected information security incidents and breaches Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures. Create new starter profiles within Active Directory, office 365 and all other applications as requested in the request, as part of the New Starter procedure. Change user profiles as part of the Mover procedure. Offboard users as part of the Leaver procedure. Troubleshoot Handoff & access related issues Following the asset management procedure, ensure Assets are correctly logged and accurately maintained. Qualifications Bachelor

Job Summary: The ServiceDesk Governance Manager is responsible for overseeing the governance and management of the ServiceDesk operations. This role ensures that the ServiceDesk functions efficiently, aligns with organizational goals, and adheres to best practices and compliance requirements. The person will have to manage performance of 4 different ServiceDesk located in different geography Key Responsibilities: Governance and Compliance: Develop and implement governance frameworks, policies, and procedures for the ServiceDesk. Ensure compliance with industry standards and regulatory requirements. Performance Management: Monitor and evaluate the performance of the ServiceDesk. Establish key performance indicators (KPIs) and service level agreements (SLAs) to measure effectiveness. Continuous Improvement: Identify areas for improvement within the ServiceDesk operations. Lead initiatives to enhance service delivery, efficiency, and customer satisfaction. Stakeholder Management: Collaborate with internal and external stakeholders to understand their needs and expectations. Ensure that the ServiceDesk meets or exceeds these requirements. Risk Management: Identify and mitigate risks associated with ServiceDesk operations. Develop contingency plans to address potential issues. Reporting and Analysis: Prepare regular reports on ServiceDesk performance, trends, and issues. Provide insights and recommendations to senior management. Must have experience in Managing Service Desk operations. Must have sound ITIL knowledge.( Expertise in Incident Management) Must have expert knowledge of all IT Metrics and Measurement & benchmarking. Must have proven experience on driving continuous improvement plan, automation and transformation. Must have working knowledge of ServiceNow platform Must have working knowledge of contact center solutions Excellent verbal and written communication skills. Ability to explain technical issues to non-technical stakeholders Ability to lead and motivate a team. Commitment to ongoing learning and development. Ability to identify areas for improvement and drive change. Ability to identify potential risks and develop mitigation strategies. Experience in creating contingency plans. Skills in preparing and presenting performance reports.

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Assoicate Qualifications: Any Graduation Years of Experience: 1-3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Service Desk Non-Voice Support Designation: IT Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Accenture Code of Business EthicsAbility to establish strong client relationshipAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to work well in a teamAdaptable and flexibleCustomer Service Management Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring for Technical Support & Customer Support Associate and Sr. Associate for Noida /Pune Hiring for CHAT for Pune location Salary upto 4.9LPA TCTC as per BPO experience Immediate Joiners Location -Noida /Pune Call me - 8901710456 / 6206147271 Required Candidate profile Grad & UG both can apply Voice - Minimum 6 months BPO International Voice /Tech Support Experience is must for Noida / Pune Chat - Minimum 6 months Chat experience in BPO international is required

Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for Looking for someone good at O2CPower BI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

We are Reckitt Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, youll be a force for good, whether youre championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, youll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if youre willing to bring your ideas to the table, youll get the support and investment to make them happen. Your potential will never be wasted. Youll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, youll keep learning exciting new approaches. About the role We re looking for an IT Manager, responsible for Global Service Desk and End User Services to be part of our Digital Employee Experience team to play a crucial role in managing and executing the Global Service Desk operations, ensuring seamless service delivery and support to Reckitt s global user base. This role involves overseeing the implementation of the service desk, driving continuous improvement, and ensuring alignment with Reckitt s business objectives. Your responsibilities Integrated Service Desk: Manage daily operations, develop policies, ensure customer satisfaction, and handle escalated issues for continuous improvement. Knowledge Management: Develop and implement knowledge management strategies to map key areas, promote knowledge sharing, conduct training, and measure effectiveness. Access Management: Manage user access provisioning and compliance, conduct risk assessments and incident management, provide training and maintain systems, and generate reports while collaborating with stakeholders Service Management: Develop and enhance service reporting, continually improve service processes, and provide statistical evidence of SLA and KPI improvements. End-user communication: Continuously review and enhance communication strategies and escalation procedures to ensure effective end-user engagement and alignment with business requirements. People Management: Set clear behavioural standards, lead by example with motivation, delegate tasks effectively, monitor work quality, recruit local resources, and manage staff according to HR policies Controls and Compliance: Regularly conduct self-audits of all service account team processes, procedures, and policies, and review all documentation to ensure quality, consistency, and validity. The experience were looking for 5+ years in Information Technology management position. Experience of managing highly skilled team members Exceptionally Customer focused with the ability to create a culture of Customer centricity Process driven with strong leadership skills. Project Management skills preferably holding relevant qualification. Exceptional customer relationship management skills Excellent written & oral communications skills, organisational /scheduling abilities. Ability to manage multiple tasks and markets and prioritise and communicate effectively Ability to effectively interact with all internal stakeholders involved in providing service to the customers, as well as customers at all levels in the organization. Ability to develop and implement process improvements, hereby cooperating with all organisations involved in providing service to the customers. Must be a self-starter, proactive and highly organized. Proven ability to achieve results through effective management of technical expertise The skills for success IT service Desk, Integrated Service Desk, End user customer engagement, Knowledge Management, People Management What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy. We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & IT Service Desk! Location: Bangalore (Interview), Job Location : Pune or Bangalore Walk-In Dates: 4th July 2025 Time: 10:00 AM to 1:00 PM Venue: Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078, Land Mark : Sindhoora Convention Center Mode: 100% Work from Office (WFO) Who Were Hiring Were on the lookout for fresh graduates (01 year experience) who are enthusiastic, tech-savvy, and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong! Open Roles: 1. IT Service Desk Voice Support Troubleshoot and resolve issues on VPN, O365, Active Directory, Drivers, etc. Handle client queries over calls, chats, and emails Work with ticketing tools (e.g., ServiceNow, Remedy, Control M ) Understand OS platforms, basic networking & cloud concepts 2. Customer Support Voice Process Provide first-level resolution and empathetic customer care Handle objections, build rapport, and ensure smooth resolutions Stay informed on product updates and tools Log tickets, track cases, and ensure timely follow-up What You Need to Bring Excellent communication skills (written & verbal – English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Preferred: Basic understanding of IT troubleshooting, Microsoft Office tools, or any customer support certification Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk in to the Infosys Pune Campus on 2nd or 3rd April between 10:00 AM – 1:00 PM Why Infosys BPM? Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture Come build your career with Infosys BPM. Let’s grow, together. We can’t wait to meet you! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR www.infosysbpm.com Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-MB1 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

Exclusive Women Walkin Drive for Systems Engineer-L2 Support at Bangalore on 22-July- 25 Greeting from Infosys BPM Ltd.,You are kindly invited for the Infosys BPM:: Walk-In Drive on 22-July- 25 at Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please mention Candidate ID on top of the Resume https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-206442 Interview Information: Interview Date: 22-July-2025 Interview Time: 9 AM till 12 PM Interview Venue - Bangalore:: Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti,15th Cross 100 Feet Road, Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka - 560078 Landmark: Near Sindhoor Convention Centre Note: No Candidate parking facility available at JP Nagar recruitment center location. Note: Candidates to carry earphones or headphones to the hiring venue for in-person interviews.Personal Laptops not allowed in the venue. Documents to Carry: Please carry 2 set of updated CV (Hard Copy). Please carry Face Mask**. Mandatory to carry PAN Card or Passport for Identity proof. Job Description: Role -Systems Engineer - IT Service Management (L2 Support - service desk/ tech support) Location-Bangalore Experience-2+Years Notice Period-Immediate Joiners Shifts:24x7 Shift WFO: Work from office must Education-BE/BTECH Role & responsibilities for L2 Service: Answer calls professionally and provide technical knowledge/expertise to support technical help related queries and trouble shooting. Experience in a L2 service desk/ tech support process providing remote support for Laptops / Desktops Knowledge of relevant applications and tools specific to Service Desk. Knowledge and hands on experience of installation and troubleshooting of Microsoft office Applications and software installations Experience Wireless connectivity, email and printing related request Should have good knowledge in Active Directory, Antivirus, Imaging, Patch Management solutions. Experience on resolving Issues for Internet related applications such as email clients and web browsers and Office Suites such as Microsoft O365. Experience on configuring Mobile devices such as IOS, Android devices Should be having good understanding on ITIL framework (IT reporting metrics/MIS) and create different reports as per the framework. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Regards, Infosys Recruitment Team

Role & responsibilities We're Hiring! Join TECHSHED TECHNOLOGIES PRIVATE LIMITED Position: Customer Success Executive Location: Hinjewadi, Pune Experience: 0 -5 Notice Period: Immediate Joiners Preferred TECHSHED TECHNOLOGIES PRIVATE LIMITED, a trusted name in India's leading research and consulting space, is on the lookout for enthusiastic Customer Success Executives who are passionate about delivering exceptional client experiences. What Youll Do: Serve as a key point of contact for our clients, ensuring satisfaction and success Understand client requirements and provide timely resolutions Collaborate with internal teams to enhance customer engagement Maintain records, feedback, and issue logs for continuous improvement Help clients maximize the value from our services Who You Are: Recent graduate with a B.Com, BBA, M.Com, MBA, or a related degree in Finance/Commerce Strong communicator with excellent verbal & written English skills A problem-solver with analytical thinking and a keen eye for detail A quick learner with a passion for customer service and relationship building Comfortable working in a dynamic and fast-paced environment Perks & Benefits: Performance-Based Incentives Provident Fund (PF) Grocery Allowance Contest Prizes & Rewards Career Growth Opportunities Role: Associate / ConsultantIndustry Type: IT Services & ConsultingDepartment: ConsultingEmployment Type: Full Time, PermanentRole Category: Management Consulting Preferred candidate profile

Location: Airoli, Navi Mumbai Shift: 11:30 am to 8:30 pm (home drop facility provided) Job responsibilities included but not limited to: Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Desired candidate profile: German language proficiency of level B2 or above (or equivalent) Ability to utilize information from a wide variety of sources Excellent stakeholder engagement skills and ability to communicate effectively across all levels. Experience of SAP will be an added advantage Knowledge or understanding of accounting terms/ commerce background will be an added advantage.

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Freshers Can Also Apply Excellent client incentives. Cab facility. Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Job Summary Join our dynamic team as a Systems Engineer where you will play a crucial role in enhancing our service desk operations through AI-enabled chatbots and advanced networking solutions. With a focus on incident management and Service Now you will ensure seamless IT service delivery .This role requires a proactive approach to problem-solving and a commitment to improving user experiences. Responsibilities Develop and implement AI-enabled chatbot solutions to streamline service desk operations and improve user interaction. Manage and resolve incidents efficiently using Service Now ensuring minimal disruption to business operations. Collaborate with cross-functional teams to enhance networking capabilities and support seamless connectivity. Provide technical support and guidance to users ensuring timely resolution of service desk queries. Monitor and maintain Windows systems to ensure optimal performance and security. Analyze incident trends and develop strategies to prevent future occurrences enhancing overall service reliability. Participate in rotational shifts to provide 24/7 support ensuring consistent service availability. Document and update incident management processes to improve efficiency and response times. Conduct regular system audits to identify and address potential vulnerabilities. Assist in the development of training materials to enhance team knowledge and skills. Collaborate with stakeholders to gather requirements and implement effective IT solutions. Stay updated with the latest industry trends and technologies to drive continuous improvement. Contribute to the companys mission by ensuring high-quality IT service delivery that supports business goals. Qualifications Possess strong experience in AI-enabled chatbots and their application in service desk environments. Demonstrate proficiency in networking principles and practices to support robust IT infrastructure. Exhibit expertise in incident management and Service Now for efficient problem resolution. Have a solid understanding of Windows systems and their maintenance for optimal performance. Show experience in service desk operations and user support in a hybrid work model. Display excellent communication skills to effectively interact with users and team members. Be adaptable to rotational shifts to provide consistent support across different time zones. Certifications Required ITIL Foundation V4 Certification is a plus.

Technical Support (Chat & Email Support) Exp- 0.6 to 4 Years Loc- Pune Skills- Technical Supprt, Chat Support, Email Support, International Support etc Pkg- Upto 4.5 LPA NP- Immediate Only Jaskamal 8178617756 Jaskamal.imaginators@gmail.com