1424 Service Desk Jobs - Page 18

We are looking for a skilled professional with 10 to 15 years of experience to join our team as an Engineer Service Desk Operations in Bengaluru. The ideal candidate will have excellent communication skills, good customer handling skills, and the ability to work in shifts. Roles and Responsibility Provide phone, email, and chat support for end users. Handle basic L1 queries from end users and log incidents/faults correctly. Diagnose and resolve technical issues related to Windows applications. Troubleshoot internet and VPN issues. Install, upgrade, and support printers and computer hardware. Customize and configure desktop hardware to meet specifications and business standards. Administer email accounts, including creation, management, and distribution lists on Office 365. Manage user accounts, including creation, management, and password resets on Active Directory. Familiarize end users with basic software hardware and peripheral device operation, and solve basic queries. Take ownership and document all queries, issues, and problems in the ITSM Tool. Configure iPadiPhonesAndroid for users to enable email access and connectivity on-the-go. Possess basic knowledge of Networking, Virtualization, Mac OS, Web-Based and Installable applications. Demonstrate a good understanding of computer systems, mobile devices, and other tech products. Identify and escalate severe issues that could cause production impact. Utilize natural aptitude for troubleshooting and problem-solving. Have solid experience in a helpdesk or technical support environment. Provide timely and accurate resolution of technical issues experienced by users. Demonstrate a customer-first approach to support. Escalate issues which could cause production impact when necessary. Job Minimum 10 years of experience in a service desk environment. Good knowledge of Windows Active Directory, O365, and VPN. Hands-on experience working with ITSM tools like Service Now or Remedy. Excellent communication and customer handling skills. Ability to work in shifts and collaborate effectively. Strong troubleshooting and problem-solving skills. Any Graduate. Experience with PostgreSQL DBA is preferred.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=1 to 4 , jd= Job Role Tech Support Analyst Job Location Noida Job Type FTE JD Job TitleTech Support Analyst DepartmentProduction Support LocationNoida Work ModeHybrid Shift TimingRotational Shifts Experience Required1–4 years About ApptadApptad Technologies is a leading provider of IT Services and Consulting, and cutting-edge digital products across both private and government sectors. As a fast-growing, data-driven organization, we believe in empowering people and processes to drive exceptional results. Join a high-performance team dedicated to innovation, operational excellence, and customer success. Job Summary We are seeking a proactive and technically skilled Tech Support Analyst to join our Production Support team. This role involves monitoring and resolving application-level issues in a live production environment, working closely with internal teams to ensure 24x7 system uptime and performance. If youre passionate about troubleshooting, SQL, and working in dynamic, real-time environments—this role is for you. Key Responsibilities • Monitor production systems and respond to alerts, incidents, and service requests in real-time • Diagnose and resolve technical application issues related to databases, backend processes, or user interface errors • Use SQL to investigate data-level issues and troubleshoot database-driven applications • Collaborate with development and QA teams to escalate, document, and resolve application bugs • Log, track, and close incidents using internal ticketing systems (e.g., JIRA, ServiceNow, etc.) • Follow standard operating procedures for escalation, documentation, and recovery • Support deployment and release activities, as needed • Participate in shift rotations. Must-Have – Qualifications & Skills • Bachelors degree in Computer Science, IT, or a related field • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • Familiarity with standard IT hardware and troubleshooting tools • Basic understanding of incident & change management • Good analytical, problem-solving, and excellent communication skills • 1+ years of experience in application or production support. Good-to-Have – Qualifications & Skills • Basic experience with Structured Query Language (SQL) • Basic knowledge of Java, .NET, HTML, or similar programming languages • 1+ years of experience in application or production support Why Join Us • Opportunity to work on critical, high-visibility systems that impact real-time operations • Be part of a collaborative team that thrives under pressure and delivers excellence 24x7 • Gain hands-on exposure to enterprise-scale systems and global support operations, Title=Production Support - SQL, ref=6566169

Overview We are seeking an experienced RPA Developer to support existing Robotic Process Automation (RPA) processes and implement new automation initiatives for Income over a 9 month period. The role involves working with various Business Units (Finance, Compliance, etc.) to assess automation requirements, design efficient RPA solutions, and ensure adherence to Incomes RPA coding standards. Scope of Work The RPA Developer will: Assess and design automation solutions based on business needs. Develop and implement RPA processes in alignment with Income's automation framework. Support existing Robotic Process Automation (RPA) processes Ensure technical and functional feasibility of automation initiatives. Support User Acceptance Testing (UAT) and production rollout. Integrate RPA with advanced technologies such as: Artificial Intelligence (GenAI) Large Language Models (LLM) Amazon Bedrock OCR (Decipher) Blue Prism Interact & Hub Web Services APIs (RESTful)

Are you Interested in working for an international and diverse company Interested in working for a company that is dedicated to sustainability Looking to use your troubleshooting skill If so, read on! Esko (https://www esko com/en/company/about-esko) , a Veralto company, is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters to provide the most innovative, integrated platform and comprehensive portfolio of tools that intelligently digitize, connect, automate, and accelerate the concept to market processes for every packaged product You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment Career development is important to us youll find associates who are as certain about their impact as they are about where theyre headed next Youll find the Veralto Business System, which makes everything possible Youll also see a company that investors trustour culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years We hope youll see yourself here, too What you find at Veralto and within yourself might just change the world We recognize that people come with a wealth of experience and talent Diversity of experience and skills combined with passion is a key to innovation and excellence Therefore, we encourage people from all backgrounds to apply to ourpositions The Service Desk Engineer is responsible for providing remote technical support and assistance to end-users across the organization They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service The ideal candidate will have a strong technical background, excellent communication skills, and flexible to work in 24/7 environment This role will be located in Bangalore and this role is ON-Site In This Role, a Typical Day Will Look Like Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bit locker recovery, and O365 tools Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution Follow standard operating procedures to assist with IT account provisioning and deprovisioning Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures Contribute to the knowledge base by creating and updating support articles, guides, and FAQs Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery The Essential Requirements Of The Job Include Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365 Proficiency in troubleshooting common desktop, laptop, and mobile device issues Familiarity with remote support tools and technologies Active Directory User Administration Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users Customer-centric approach with a passion for delivering exceptional customer service Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues Ability to work independently and collaboratively in a fast-paced and dynamic environment Experience working with IT Service Management practices (e g Incident/problem/change management, etc ) using enterprise ticketing systems and tools Flexible to work in different shifts to provide 24/7 support At Esko (https://jobs veralto com/global/en/esko) , a Veralto Company (https://www veralto com/who-we-are/) , innovation comes in every color and never in the same package Join Esko and see how diversity of people and thought fuels a career journey like no other Create unique technology solutions for the packaging value chain, bring new ideas to life, make and influence decisions, and experience career growth, rewards, and recognition in our global Packaging & Color organizations Esko is proud to be a Product Quality & Innovation company in Veralto (NYSE: VLTO) Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods That is the tomorrow Veralto is creating today Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water QualityandProduct Identificationsegments all united by a powerful purpose: Safeguarding the Worlds Most Vital Resources DIVERSITY & INCLUSION (https://www danaher com / who-we-are / diversity-inclusion) : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture These are not just words on a pageDiversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law What We Value We believe that real breakthroughs come from teams that think big and respect each others differences different ideas, different perspectives, and different experiences We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customersmost pressing needs And we would love to have you on this journey with us! Apply today Our Culture More important than what we do is how we operate together as a team across our global organization Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world Our Values We serve humanity with purpose and integrity We unlock ingenuity for customer success We deliver results as a team We continually improve for enduring impact Our offer We grow talent; we give you the opportunity to develop your career based on your strengths ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity A career with ESKO will push you and challenge you, providing growth opportunities and the prospects to advance your career If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential At Veralto, your potential is amplified Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates Equal Opportunity Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, colour, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes If youve ever wondered whats within you, theres no better time to find out Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www veralto com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes Show more Show less

Desktop Support : Experience: 1 - 10 years Shift Timing: Rotational Location: Ambattur Estate, Chennai Graduation : Diploma/BE/B.Tech in ECE/EEE/CSE/AI - DS/IT **Candidates should have excellent communication skills **ONLY MALE CANDIDATES PREFERRED** Job description - Desktop Assembly and troubleshooting of desktops, laptops, and other hardware Installation, configuration and troubleshooting of all Operating systems Troubleshooting network issues and managing all application updates Managing network security through timely antivirus and firewall updates Installation, configuration and troubleshooting of IP phones headsets Service desk management for troubleshooting tickets and service requests Prompt resolution of escalations and high priority issues for the business Managing distribution and maintenance of IT infrastructure assets Interested share your resume to nandhinik.outsource@accessheathcare.com

Desktop Support : Experience: 1 - 10 years Shift Timing: Rotational Location: Ambattur Estate, Chennai Graduation : Diploma/BE/B.Tech in ECE/EEE/CSE/AI - DS/IT **Candidates should have excellent communication skills **ONLY MALE CANDIDATES PREFERRED** Job description - Desktop Assembly and troubleshooting of desktops, laptops, and other hardware Installation, configuration and troubleshooting of all Operating systems Troubleshooting network issues and managing all application updates Managing network security through timely antivirus and firewall updates Installation, configuration and troubleshooting of IP phones headsets Service desk management for troubleshooting tickets and service requests Prompt resolution of escalations and high priority issues for the business Managing distribution and maintenance of IT infrastructure assets

Role:Quality Analyst Technical International Voice Exp:3 Yrs Services desk Skills:Microsoft application,O365,Troubleshooting,Service Desk,Outlook Configuration,International Voice. Loc:Hyderabad Bud:upto 6 LPA Naman 8890377950naman.ghrs@gmail.com

Hello Candidate, Greetings from Wings International ! We are hiring for Customer Support Associate for our client in Multiple location in South India. Position : Customer Support Engineer Qualification : BCA /B.Sc./ B.Com 2025 / 2024 / 2023 with 60% in all academics. Job Locations : Bangalore / Chennai/ Hyderabad Salary for freshers : Rs. 15,000 - 20,000/- Note : Communication should be Good . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Location: Mumbai, Navi Mumbai, Thane Qualification: HSC or Graduate (Both freshers and experienced candidates are eligible). Preferred Candidate Profile: Salary: 15,000 - 40,000 (based on role/experience) Incentives: Unlimited, performance-based Shifts: Day (Domestic) / Night-Rotational (International) Spoken English: Must be excellent Gender: Open to all Joining: Immediate preferred (max 15 days notice) Age: Up to 35 (Domestic), up to 40 (International) Rounds of Interview: 1. HR Round 2. Operations Round Why Join Us? * Competitive pay with high earning potential * Career growth and advancement opportunities * Full training and onboarding support * Friendly and professional team environment How To Apply: Text "Hi, JC-01" on WhatsApp to schedule an interview: HR Rohit- 8976360176 **We are an equal opportunity employer. All applications will be treated with strict confidentiality.

Exp - Min 2 Years in Service Desk | Ticketing Tools Voice –International Excellent Communication Any Graduate CTC: Up to 4-6 LPA Fixed + Allowances + Incentives Location: Pune / Hyderabad / Bangalore Shifts: 24/7 (US Shifts) Contact no. - 8529474615

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Position : Solution architect L3 Managed services Role & responsibilities Solution Design and Architecture 1. Understand client business requirements, IT environments, and operational challenges. 2. Design end-to-end managed service solutions, including Service Desk, FMS, and AMC, that align with client goals. 3. Develop scalable architectures that meet performance, security, and compliance requirements. 4. Define workflows, processes, and KPIs for Service Desk, FMS, and AMC operations. 5. Propose solutions that leverage ITIL best practices for incident, problem, change, and asset management. 2. Pre-Sales Engagement 1. Work closely with the sales and pre-sales teams to present solutions to clients. 2. Develop detailed proposals, presentations, and Statements of Work (SOWs). 3. Provide accurate cost estimations and resource plans for the proposed solutions. 4. Engage in technical discussions and address client queries during the bidding process. 3. Service Desk Solutions 1. Design Service Desk frameworks to ensure 24/7 support for clients across L1, L2, and L3 levels. 2. Define workflows for ticket management, escalation, and SLA tracking. 3. Recommend and integrate ITSM tools (e.g., ServiceNow, Remedy, Freshservice) for efficient incident and service request handling. 4. Ensure proposed solutions enable proactive monitoring, reporting, and analytics. 4. Facility Management Services (FMS) 1. Develop solutions for onsite IT support, including hardware maintenance, network management, and user support. 2. Propose strategies for optimizing onsite support teams while ensuring service continuity. 3. Define health check procedures, asset tracking methodologies, and performance monitoring plans. 5. Annual Maintenance Contract (AMC) 1. Design AMC models covering hardware/software maintenance, warranties, and vendor SLAs. 2. Propose preventive and corrective maintenance strategies to minimize downtime. 3. Develop reporting frameworks for AMC activities, including asset health, performance trends, and renewal timelines. 6. Technology Integration and Automation 1. Leverage automation tools and frameworks to optimize managed services. 1. Example: Automate repetitive Service Desk tasks, patch management, or backup processes. 2. Propose integrations with monitoring tools (e.g., Nagios, SolarWinds) and endpoint management solutions (e.g., SCCM, Intune). 3. Ensure seamless integration of ITSM tools with existing client environments. 7. SLA Definition and Governance 1. Collaborate with stakeholders to define SLAs for response time, resolution time, uptime, and availability. 2. Establish governance models to track and report SLA adherence. 3. Propose mechanisms for RCA (Root Cause Analysis) and Continuous Service Improvement (CSI). 8. Compliance and Security 1. Ensure all proposed solutions comply with industry standards such as ISO 20000, ISO 27001, and GDPR. 2. Include data protection, access controls, and vulnerability management as part of solution design. 3. Address client-specific compliance requirements, including certifications and audits. 9. Stakeholder Collaboration 1. Collaborate with internal delivery teams to ensure seamless handoff of designed solutions. 2. Work with client stakeholders to gather feedback and refine solutions as needed. 3. Maintain strong relationships with OEMs and vendors to propose the latest technologies. 10. Thought Leadership and Innovation 1. Stay updated on emerging technologies, trends, and best practices in managed services. 2. Recommend innovative approaches to improve service delivery and reduce operational costs. 3. Contribute to knowledge-sharing sessions, whitepapers, and case studies. Preferred candidate profile Technical Skills 1. Service Desk Expertise : ITSM tools such as ServiceNow, BMC Remedy, Freshservice, etc. 2. Incident, problem, change, and request management workflows. 1. Facility Management Services (FMS) : Knowledge of onsite IT operations, including hardware/software support and asset management. 2. Familiarity with network troubleshooting and infrastructure monitoring tools. 1. Annual Maintenance Contract (AMC) : Understanding of AMC contracts, vendor SLAs, and preventive maintenance strategies. Perks and benefits

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. eg, Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Avaya call management Avaya call manager Calling platform Location Andheri, Mumbai Skill Network Voice Admin L1 Experience requires - More than 2 yrs . Shift Timing - Mon to Sat 9 AM to 6 PM No of days working -6 days . Address- Silver Utopia6th Floor, Cardinal Gracious Road, Off Andheri Chakala Road, Andheri (East). Mumbai 400 099. Job Description:- Min 1.5 yrs. of experience on Avaya voice Platform. 8*8 Rotational shifts Monitoring and providing break fix services to DHL offices in Chennai. Configuration of extension and Agent ID. Knowledge on Avaya Command lines to monitor Trunk status, PRI lines or Avaya devices. Should know how to take trace. Providing technical support to end user on Avaya and related queries. Should be well experienced on Avaya IP phones installation, configuration, and troubleshooting. Should be familiar with Avaya Phone configuration techniques. Should have hands on experienced on Avaya software such as 1x telecommuter or any other soft phone techniques. Should have the knowledge on vector, VDN and announcement. Should know the ACM ( Avaya Communication Manager) and Gateway function in detail. Troubleshooting, logging calls for L2 incidents follow up with Service provider until closure of incident. Hands on experienced on Avaya dialer techniques, Skype, Audio code etc Coordination with Malaysia and purge team ( DHL ITS team) for L2/ L3 support. Monitoring of Trunk Monitor of PRI lines ( MTNL, BSNL, TATA, BSNL, MTNL, Reliance, Airtel etc. Attending to monitor and breakdown calls of PRI/ BRI leased line at L1 level & follow up with service provider. Work with internal & external stakeholders to address the incident. Familiar with service desk ticketing application. Vendor management. Managing end-to-end user queries related to Avaya and related device. Reasonable English Ability to work in window of 8am to 8 pm. ( 9hrs rotational shift) Ready to work 6 days week. Readiness to work on week offs sometimes on need basis. Avaya voice skills experience is a must. Client interview to happen post which position shall be closed. Candidate worked on call center environment will be right fit for the requirement. Candidate from VIS network and AGC Company will be preferred.

Join us as a CIB Premium Service Desk Analyst at Barclays where you'll provide critical desktop support services, harnessing technology to revolutionise our digital offerings, ensuring unparalleled experiences You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences As a part of the team, you will deliver technology stack, using strong analytical and problem solving skills to understand the business requirements and deliver quality solutions You'll be working on complex technical problems that will involve detailed analytical skills and analysis This will be done in conjunction with fellow engineers, business analysts and business stakeholders To be successful as a Service Desk Analyst, you should have experience with: Essential Skills A demonstrated ability to learn, identify, and resolve systemic problems Ability to triage and work individually and on a team in a fast-paced environment Supporting Front Office, client-facing employees remotely and in-person Some Other Highly Valued Skills May Include Experience supporting applications like Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, BrokerTec, FactSet Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Hardware Drivers, Anti-malware, Hotfixes You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role will be based in Mumbai Purpose of the role To provide frontline support and useful resources to departments and colleagues across the bank with everyday IT problems, issues and requests Accountabilities Provision of high-quality support and problem-solving capabilities through various communication channels to resolve specific technology issues related to products and applications, ensuring that the relevant stakeholders are updated on progress Development of reports and dashboards to visualise and communicate key findings and recommendations for improvement to team leads and relevant stakeholders Management of user requests including password resets, software installation, access provisioning and equipment troubleshooting Collection and maintenance of incidents, requests and resolutions to access trends, identify common issues, track services metrics Maintenance of a knowledge base containing documentation of resolved cases for future reference and self-service opportunities Execution of assessments to establish the severity and urgency of reported issues to support the prioritisation process Development and provision of user training on applications, systems and equipment to enhance experience and self-sufficiency Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire, A Align across the enterprise, D Develop others OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a teams operational processing and activities Escalate breaches of policies / procedure appropriately Take responsibility for embedding new policies/ procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information, paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex / sensitive information Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Role purpose Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions. Role Responsibilities: Providing application support across a number of applications in the Apex group. Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue Working as part of a global team to provide technical support to core line of business applications Liaising with business, vendors and software development team regarding application support tickets Supporting project related tasks, such as application upgrades. Supporting the patch management process, which includes bringing through change management to Test and Production environments Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses Skills Required: Experience with various applicationsfunds administration, ERPs and other Experience supporting core line of business applications. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies Strong general IT knowledge is requiredcomplete fluency required with all common Office/PC applications, especially Excel Experience with Microsoft technologies such as IIS, SQL and .NET Experience with Azure desirable Experience of working with service desk tools such as Service Now Strong verbal and written communication skills and ability to present in a clear and concise manner Excellent time management and decision-making skills Strong problem solving, troubleshooting and analytical skills are essential Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers Multi-tasking can manage several concurrent projects/tasks and prioritise demands Familiarity with GDPR and data security Qualifications: Batchelor Degree Level education or equivalent qualifications/work experience ITIL qualification is a plus What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Working with a strong and dynamic team Training and development opportunities Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https://theapexgroup.com/csr-policy/ DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings! Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune ! What Youll Be Doing: Provide top-notch support to global clients via calls, chat, and email Troubleshoot technical issues related to: VPN, Drivers, O365, Active Directory Operating systems & basic networking Microsoft Office and other productivity tools Work on ticketing tools such as ServiceNow , Remedy , or Control-M Own the issue, analyze, and provide efficient, timely resolutions Ensure every customer interaction adds value and leaves them satisfied What Were Looking For: Excellent communication skills – both verbal and written Strong analytical and problem-solving ability Confidence in handling and resolving technical queries independently Willingness to work in a 24x7 environment (rotational US shifts) Comfortable with a Work From Office (WFO) setup in Pune Non-Negotiables: Fluent English communication is a must 100% Work From Office – no hybrid or remote option Comfortable with night/rotational shifts (US time zones) Why Join Infosys BPM? Global brand & structured career growth Continuous learning and upskilling opportunities Exposure to world-class processes and tools Diverse and inclusive workplace culture Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR

Skill required: Customer Operations - Voice - Service Desk Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCustomer Operations - Voice - Help desk role - ticket resolutionRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk management and voice support to clients. Your typical day will involve accurately defining client issues and designing resolutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities:- Provide service desk management and voice support to clients, accurately defining client issues and designing resolutions based on deep product knowledge.- Maintain exceptional communication skills to keep our world-class systems running.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Stay updated with the latest advancements in service desk management and voice support, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Service Desk Voice Support.- Strong understanding of IT operations and support.- Experience with incident management and problem management.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office. Qualification Graduate

Skill required: Order to Cash - Service Desk Designation: Order to Cash Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.A primary IT function within the discipline of IT service management (ITSM). It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. User refers to the actual user of the service, while Customer refers to the entity that is paying for service. What are we looking for Looking for someone who is good at order to cashPowerBI Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Ensure timely resolution of incidents and service requests.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Document and maintain accurate records of client interactions and technical solutions.- Contribute to the continuous improvement of support processes and procedures.- Stay updated with the latest product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Good To Have Skills: Experience with incident management tools.- Strong understanding of IT service management principles and best practices.- Familiarity with troubleshooting techniques and remote support tools.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide efficient Service Desk Voice Support.- Ensure timely resolution of client issues.- Maintain a high level of client satisfaction.- Collaborate with internal teams to address technical concerns.- Document and track client issues for future reference.- Assist in the continuous improvement of service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong troubleshooting skills in resolving client issues.- Excellent communication and interpersonal abilities.- Knowledge of ITIL framework and service management best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A Graduate degree is required. Qualification Graduate

In everchanging SaaS landscape there are a few persistent items that contribute to developing quality solutions with speed. Namely, ensuing operational activities are treated as software development enhancements, manual tasks are remediated though automation, risk reduction though compartmentalization of services/code and consumption of readily available provider services. Product/development teams require an accountable partner to advance on these topics, The SRE (Site Reliability Engineering) team will be this partner. The SRE team will support the Siemens Xcelerator platform andwill be responsible for identifying, managing, improving, and reporting on availability, resiliency, reliability, and stability efficiencies. This includes providing technical guidance and leadership to drive solutions, create & enhance processes that deliver excellence. A strong relationship with the various product teams of the Xcelerator platform is necessary to support core objectives. This roles success will be defined by product teams meeting their SLOs with healthy product adoption and operational excellence. This position will be responsible to support technology and cluture though an enterprise ecosystem to ensure developers and products exceed product SLOs (Service level Objectives) and clearly, without dispute, benefit from every interaction with the SRE team. Responsibilities Incident Management, Game Day coordination, Create and drive Metric/observability solutions and reviews Support production readiness reviews Cross division role model to advance the SRE practice in Siemens Complete technological control over methods of automation, codifying optional activities, microservice architecture, platform engineering to ensure changes, updates or technical advancements are in place for a product Ensure the team can provide the design, deployment, automation, and scripting solutions to drive new capabilities, visibility, and efficiency Simplify highly complex ideas, architectures and concepts to encourage achievable adoption Collaborate with other technical platforms and partners to engineer automated and integrated solutions between tools, services, teams that increase availability, reliability, and performance Own and ensure the internal and external SLAs meet and exceed expectations Be part of maintaining a 24x7, global, highly available SaaS environment Participate in an on-call rotation that supports our production infrastructure Troubleshoot production availability incidents that often span across multiple teams and services Ensure the SRE team can coordinate production incident post-mortems, and contribute to solutions to prevent problem recurrence; with the goal of automated response to all non-exceptional service conditions Communicate to business and technical partners on incidents as they occur when they impact system performance or availability at a critical level Required Knowledge/Skills, Education, and Experience Bachelors Degree or equivalent experience; Proven experience as a Site Reliability Engineer or equivalent role; Experience working in a large organization though a SRE transformation where existing applications were adapted to contemporary targets Proven experience with automation via scripting & API development Experience with software development in the cloud Experience with monitoring tools(Datadog, CloudWatch, CloudTrail, Cloudability, or equivalent tools) Proven e xperience with containerization, specifically Kubernetes Experience with Amazon Web Services (AWS) services andTerraform, CloudFormation, Ansible, or equivalent tools Preferred Knowledge/Skills, Education, and Experience Desired certifications includeDatadog, Kubernetes, Security, AWS certification Understanding of ITIL Deep understanding of SRE and Incident management strategies Experience with issue/incident tracking tool(ServiceNOW, ServiceDesk, Jira or equivalent tools) and open source tools (Linux, Python, Git, Ansible) Experience on Enterprise IT environment with distributed environments Networking concepts, including firewalls, VPN, routing, load balancers, security and DNS Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight Why us Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday #LI-PLM #LI-HYBRID