3673 Service Desk Jobs - Page 18

Primary Roles & Responsibilities: Provide Tier 3 escalation support for clients requiring expert troubleshooting on various technical matters involving hardware, software, network and connectivity issues. Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner. Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis. Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk. Escalate irresolvable issues requiri...

Role & responsibilities . Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to interact effectively with clients. - Ability to analyze and interpret client issues accurately. - Familiarity with v...

Hiring for International Voice Process Service Desk Role Any graduate with min 1 year of exp in Tech Support (after graduation) CTC - upto 5 LPA + Allowance 5 Days working 2 Rotational week offs Notice - 0 For more info contact Nidhi +91 8690900776 Required Candidate profile Immediate joiner Excellent communication skills is mandatory (English) 1 year of relevant experience Service Desk Exp (must) Perks and benefits Two way cab facility Performance based incentives

Designation - Sr. Technical Process Executive Min 1 Yr Exp Into Technical Support International Voice Any Graduate US Shifts Immediate joiners only Interview - Svar, Ops (Virtual) No absconded cases Contact Nidhi - 860900776 Poshika - 9636487945 Required Candidate profile Immediate joiner Excellent communication skills is mandatory (English) 1 year of relevant experience Service Desk Exp Perks and benefits Two way cab facility Incentives 5 Days Working

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and maintain clear communication across ...

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and troubleshoot hardware, software, network, and application issues. Log all incidents and service requests accurately in the ITSM tool and follow up to ensure timely resolution. Escalate unresolved issues to appropriate support teams while maintaining ownership until closure. Provide support for user account management, password resets, and access-related issues. Maintain knowledge base articles and contribute to documentation for recurring issues. Ensure compliance with IT policies and procedures. Participate in shift handovers and maintain clear...

Debug, understand, and reproduce the issue reported by the Customer Identify the standard operating process (SOP) to resolve the issue Coordinate with the reporter of the issue in getting relevant details that are needed for proper and quick resolution of the issue Strictly follow the defined standard operating process Give regular updates to the supervisor Keep the communication flowing with the customer during the lifetime of the reported issue Escalate to relevant people if the issue is unresolved within a defined time frame Skill-Set Required: Good knowledge of Linux environment and basic commands Knowledge of AWS / GCP environment is an added advantage Scripting knowledge in Python / Ba...

Greetings from PERSONAL NETWORK We are Hiring Customer Support Representative for Bangalore Location Job Description: Key Responsibilities: - 1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner. 2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction. 3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively. 4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up acti...

Company: Communition Crafts Location: Ahmedabad Experience Required: 5+ years Employment Type: Full-Time Job Description We are seeking a highly skilled and proactive Senior System Administrator to join our dynamic team at Communition Crafts. The ideal candidate will be responsible for maintaining and enhancing our IT infrastructure, ensuring seamless operations across systems, networks, and cloud environments. Key Responsibilities Maintain essential IT operations including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware. Troubleshoot hardware and software issues, run diagnostics, document resolutions, and prioritize problems...

Candidate with IT ticket handling experience/knowledge with preferred education in BTech/BCA can also apply. Good communication skills is mandatory. This position is Work from Office (Mon-Fri), Saturday -Sunday is fix off. Job Responsibilities : Responsible for responding to incidents and requests for support. Utilising The Ticketing System Imaging Laptops Onboarding\Offboarding Staff Supporting both Hardware and Software Onsite. Asset management Working independently and as part of a team Key Performance Indicators: Prompt resolution of tasks and tickets to a high standard including effective and friendly communication with end users. Upkeep of relevant IT assets process guides, documents, ...

Project Role: Service Desk Agent Project Role Description: Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level: FJ08 Must Have Skills: Customer Handling Skills & Good communication skills (Fluency in English is a must), Experience and Knowledge on MAC Systems, operating issues Good To Have Skills: ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparallele...

As Service Desk Administrator, you are supporting the Service Delivery Manager and working with the PMO. You will be joining the Service Desk Team and will be learning very quickly. You will be trained in: Microsoft Products We will ensure you can master Word, Excel, PowerPoint, MS-Projects tools from Microsoft with a high level of confidence as is required in your role; Tools You will receive training such as SysAid, Kimble, and Smartsheets so that you can execute your role effectively and efficiently; Approaches You will learn how the client supports our clients and the services we offer and what your role in the process is; SAP, AWS Solutions You will understand the terminology, what it d...

JOB Description: Service Desk Analyst (L1 Desk) Years of EXP: 2+ Years Notice Period: Immediate Job Overview: Experience: 2-5 years of experience in an IT support/help desk environment. Mandatory experience in Call, Email and Chat service desk support. Excellent communication skills. Mandatory experience in ticketing system (ServiceNow). Experience supporting end-users remotely in a fast-paced environment. Work Shift : 24*7 Rotational. Mandatory experience in Call, Email and Chat service desk support. Mandatory experience in ticketing system (ServiceNow). Onsite- All 5 days work from office Rotational Shift Role & responsibilities Preferred candidate profile

Dear candidates, PFB the JD: Job Title: Service Desk Support Trainee | Job Description One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-technical users in an understandable ma...

Qualifications: Proven experience in a 24/7 support model Understanding of ITIL frameworks and best practices Knowledge of SQL is advantageous Experience troubleshooting web applications Familiarity with reporting tools and generating service-related reports Hands-on experience with ticketing systems (e g Servicedesk) Experience in managing escalation processes effectively Familiarity with cloud monitoring tools, especially Azure, and understanding of server alert mechanisms

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *Fresher also eligible *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Khushi 7869457739 *Yashashvi 8982889979 *Monika 7869365175 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Tha...

As the Director of End User Computing (EUC) at the enterprise, you will be responsible for spearheading the global EUC strategy, delivery, and innovation. Your role involves leveraging your extensive experience in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and engaging stakeholders at the C-suite level. **Key Responsibilities:** - Define and implement the global EUC strategy in alignment with business objectives and IT transformation goals. - Modernize digital workplace technologies such as M365, VDI, device lifecycle, endpoint security, and mobility. - Drive initiatives to standardize and automate EUC services across various regions a...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

EXP -Min 4+ years in Service Desk / Windows OS Troubleshooting Skills: Service Desk | Microsoft Application Troubleshooting | Technical Support | Active Directory | Windows OS 1+ Yr Team Lead on Papers Immediate Joiners Only CTC- 9.5 LPA US Shifts

Job Description L1 Resident Engineer (IT Operations & Infrastructure) Role Purpose We are looking for a L1 Service Desk Engineer serves as the initial point of contact for users experiencing technical issues, providing first-level support for common software and hardware problems through various channels like phone, chat, and email. Key responsibilities include diagnosing and troubleshooting user-reported issues, escalating complex problems to L2/L3 support, documenting incidents, providing status updates, and ensuring a positive user experience by following Standard Operating Procedures (SOPs) and Knowledge Base (KB) articles. Essential skills for this role are strong communication, custome...

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the s...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital ...

Project description You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed. Responsibilities L2 Service Desk Incident deep-dive triage and resolution Initiate and run crisis management through to resolution System monitoring (business hours-only) Problem Management ac...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3-5 Years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, fo...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, French Language Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface betwee...