2532 Service Desk Jobs - Page 18

Any Graduate with 1 Year of Exp in Technical Support Process :- Service Desk Location :- Pune Ctc :- 4LPA + Inc For more Info Call or WhatsApp Simran @ 9604925913 Required Candidate profile Any graduate with 1 year of exp in Technical Support with voice process (international) Excellent communication Immediate joiners Perks and benefits Cab Facilities Performance based Inc

You will be joining Druva, a company that focuses on enabling cyber, data, and operational resilience for organizations through the Data Resiliency Cloud, which is recognized as the industry's first and only at scale SaaS solution. With this platform, customers are able to simplify data protection, enhance data governance, and obtain valuable data visibility and insights to support their cloud adoption journey. Druva's innovative SaaS-based approach eliminates the need for complex infrastructure, thereby reducing management costs and providing data resilience through a unified platform that serves multiple geographies and clouds. Trusted by numerous enterprises, including 60 of the Fortune 500 companies, Druva plays a crucial role in making data more resilient and facilitating a seamless transition to the cloud. As a candidate for this role, you are expected to have at least 4 years of experience in a Service Desk or similar customer-facing role within a Product Company environment. Your role will involve interacting with customers and prospects, hence, possessing excellent phone etiquette along with strong written and verbal communication skills is essential. Proficiency in MS Office applications is considered an advantage for this position. Previous experience in Software licensing, Order-to-Cash process, AWS cloud/backup & storage technologies, and running scripts from various databases will be beneficial. Familiarity with tools like Salesforce & Google Workspace applications is also an added advantage. Your primary responsibilities will include generating and delivering appropriate product licenses to Druva prospects, channels, and customers, troubleshooting and resolving customer issues related to licensing, and collaborating with global Sales & Finance teams to address customer entitlement issues. You will also be involved in creating POC server instances on AWS cloud, participating in process design & improvement initiatives, offering superior customer support to enhance support contract retention, and contributing to customer experience enhancement programs. Additionally, you will be responsible for providing Service Desk coverage during assigned hours in a 24 X 5 working environment, identifying gaps, suggesting improvements or solutions, and promptly addressing proactive support queries within defined SLAs. If you are someone who can efficiently multi-task, adhere to defined processes, and contribute to the continuous improvement of services, this role offers an exciting opportunity to work in a dynamic and innovative environment where your skills and experiences will play a vital role in supporting Druva's mission to provide data resilience and accelerate cloud adoption for organizations globally.,

Domain : IT HelpDesk Location : Kolkata (WFO) Job Description We are looking for a proactive and customer-focused IT Help Desk Executive to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth day-to-day operations of hardware, software, and networking systems. Key Responsibilities: Provide first-level technical support to end-users (onsite & remote). Troubleshoot hardware, software, and network issues. Install, configure, and maintain laptops, desktops, printers, and other IT equipment. Manage user accounts, email configurations, and access controls. Log and track support tickets to ensure timely resolution. Coordinate with vendors/third-party support for escalated issues. Required Skills & Competencies: Strong knowledge of Windows OS, MS Office, and networking basics. Familiarity with ticketing systems and remote desktop tools. Good understanding of Active Directory, Outlook, and antivirus solutions. Excellent communication and problem-solving skills. Ability to work under pressure and manage multiple issues simultaneously. Eligibility Criteria: Qualification: Graduate in IT/Computer Science, BCA, MCA, or equivalent. Experience: 2+ years in IT Help Desk / Technical Support role. Certifications (preferred): CompTIA A+, CCNA, ITIL Foundation.

E-City, Bangalore | WFO | US Night Shifts Min 1 Yr Exp (Int’l Voice Tech Support – Service Desk) Up to 4 LPA + Allowances + Incentives Both way cabs | Immediate Joiners | Absconded not considered Contact: 9828833126

About Trimble Trimble is a leading provider of advanced positioning solutions, focused on maximizing productivity and profitability for our customers We are an entrepreneurial company with a history of exceptional growth, driven by a strategic focus on excellence While GPS is central to our offerings, we leverage diverse sophisticated positioning technologies to transform how the world works We seek leaders who embody a mission-focused approach, demonstrating strong character, intellect, and the ability to convert ideas into reality trimble Job Description Trimble is seeking a talented and versatile Software Engineer II to join our team in Chennai, India This role is responsible for designing, developing, and maintaining both front-end and back-end components of our applications, ensuring a seamless user experience and robust system performance, Job Purpose The Software Engineer II will design and develop software solutions to meet the functional requirements of Trimble's innovative products This includes performing unit testing, system integration, bug fixing, developing user documentation, and generating relevant reports The role requires effective management of Indian, US, and Australian time zones for client calls and production issues The candidate will also provide guidance and mentorship to the team, and ensure quality standards are met by identifying and resolving system malfunctions and assessing potential software quality risks within an agile environment, Main Responsibilities Translate high-level product descriptions and requirements into reusable, module-level software designs aligned with target host platform principles, Decompose design elements into structured code following coding guidelines, and prepare and execute unit test cases and test harnesses, Troubleshoot and resolve code, design, and bug issues, Plan, organize, and execute assignments with minimal to moderate supervision within an agile environment, Ensure timely delivery of modules, documentation, and customer releases, Collaborate with business analysts and stakeholders to gather and analyze business requirements, Coordinate with the team for timely delivery of work products and ensure quality through reviews, Develop and maintain customizations, configurations, and integrations on the Salesforce platform, Write and maintain clean, efficient, and well-documented code, Ensure data integrity and accuracy through data analysis and cleansing activities, Create and maintain technical design documentation, Participate in code reviews and provide constructive feedback to peers, Develop and execute unit and integration tests, Support the deployment of solutions into production environments, Assume sub-module level responsibility in large projects, module/component level responsibility in small/medium projects, and complete responsibility in small projects, based on complexity, Collaborate with User Experience and QA teams to ensure solution validity, Stay current with technological and market evolutions, Perform other responsibilities as assigned by management, Key Result Areas Timely delivery of development and quality releases on a sprint-to-sprint basis, Achieve at least 90% unit test coverage (90% of manual test cases automated), Effective work and report generation, Skillsets Architectural Patterns: Knowledge of XAML, MVC, and MVVM patterns for application design and structuring, C# Programming: Strong command of C# for developing applications with Dot net Core and Dot net Web API, APIs and Integration: Experience with RESTful APIs and third-party integrations, Experience with developing microservices, Proficiency in messaging and communication using Kafka/SignalR, Frontend Development (React JS/AngularJS): Strong knowledge in developing Single Page Applications and deploying them in cloud services, Strong proficiency in Redux, NodeDot js, Webpack, Babel, ESLint, Prettier, React Router, Styled-components/Sass, Jest, Enzyme/React Testing Library, Redux Thunk/Saga, ImmutableDot js, and TypeScript, Implement and integrate Agentic AI tools: Work hands-on with GitHub Copilot, Cursor AI, and similar technologies to enhance existing systems and develop new features, including the integration into projects Database Management: Proficiency in working with databases like MSSQL/MongoDB or other relevant technologies, Cloud Services: Knowledge of cloud platforms such as Azure for deploying and managing mobile applications, Version Control: Proficiency with Git and other version control systems like Bitbucket/GitHub, Experience managing code changes, collaborating with team members, and maintaining code revision history, Web Technologies and Protocols: Understanding of HTML, CSS, JavaScript; familiar with HTTP, HTTPS, RESTful APIs, React, Redux, and PWA, Continuous Integration/Continuous Deployment (CI/CD): Experience with tools like Jenkins/Bamboo/Buildkite for integrating automation into CI/CD pipelines, Problem-Solving and Analytical Thinking: Ability to design efficient automation solutions/frameworks and troubleshoot complex software defects, Leadership and Mentoring: Ability to guide and mentor other team members, providing technical expertise and guidance, Agile Methodologies: Experience with agile methodologies such as Scrum or Kanban for planning iterative development cycles and managing frequent releases, Risk Assessment and Mitigation: Ability to identify and mitigate risks related to software quality, and measure how well risks are documented and managed throughout projects, Resource Management: Experience with resource allocation and team management, assessing efficiency and productivity, and ensuring effective resource allocation to meet project deadlines and quality goals, Qualifications & Experience Graduated from a premier institute, E/B 10th Grade: State Boards 90%; Central or International Boards: 80%, 12th Grade: State Boards 90%; Central or International Boards: 80%, Impressive performance in any national-level Olympiad or talent search examination is a valuable asset, Presenting a paper at a national-level forum, contributing to open-source projects, and participating in standards bodies are beneficial additions,

Join our Team About this opportunity: At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution, What you will do: Service Alarm Monitoring Alarm Management for the assigned Network Services Ticket Management Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations Work Order Handling Regular follow up on the events with relevant departments working on it as per the MSTOP process Ticket creation for Proactive Generator deployment Call handling for SWC Queries, SAR (Site access request) creation for OLO, power activities Validation and approval of SARs applied by SWCs Handling functional Mailboxes Key authorization for SAR activities based on SWC request Attending the calls within SLAs for supporting SWCs Locking/Unlocking Nodes for planned activities Work towards KPI & Balanced Scorecard parameters Work towards the IPM parameters assigned by the Shift Manager To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization Adherence to the organizational guidelines & departmental processes & procedures The skills you bring: Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent Industry experience: Telecom Years of experience: 0-2 years Certifications: Any Certification related to Telecom shall be an added advantage Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks Why join Ericsson At Ericsson, you?ll have an outstanding opportunity The chance to use your skills and imagination to push the boundaries of what?s possible To build solutions never seen before to some of the worlds toughest problems You?ll be challenged, but you wont be alone You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next, What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like, Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team Ericsson is proud to be an Equal Opportunity Employer learn more, Primary country and city: India (IN) || Bangalore Req ID: 771986

Job Summary: To manage and impact improvement in the Affluent Clients' Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor banks. Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set: Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Receiving queries from vendors and employees and accordingly resolving it themselves or routing it to the right person in the AP team for resolution. Queries may be related to all the three areas (AP, Payments Processing, Times & Expenses) Ensure that overall delivery of services to Opcos meets or exceeds agreed KPIs and SLAs defined between Operating Companies and BSC and is within a strong internal control framework. Collaborate with the Service Management team to understand and effectively implement SLA. Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case; Desired candidate profile: German language proficiency of level B2 or above (or equivalent) Ability to utilize information from a wide variety of sources Excellent stakeholder engagement skills and ability to communicate effectively across all levels. Experience of SAP will be an added advantage Knowledge or understanding of accounting terms/ commerce background will be an added advantage.

Total Exp : 0-3yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Bangalore, sarjapur Venue_ S4, Doddakannelli, Kaikondrahalli, Sarjapur Road, Bengaluru, Karnataka 560035 Tuesday, Wednesday and Thursday 10 am onwards ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Responsible for managing IT infrastructure, troubleshooting hardware/software issues, maintaining network systems, ensuring data security & supporting operations. Collaborate with teams to implement IT solutions for efficient courier operations. Required Candidate profile Graduate in IT/CS with experience, strong knowledge of networking, hardware & software support, problem-solving skills, and ability to work independently.

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in HR Recruiter DynPro India Pvt. Ltd.,

About The Role Skill required: Chat - Service Desk Non-Voice Support Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 12 to 18 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Proactive and inquisitive candidate required with clear and precise communication, written and oral skillsMarket /vertical knowledge of Retail and Sales Domain knowledge of International Chat/Voice Service with experience in managing Customer experience metrics with upsell/cross sell Analytical skills required with an eye for detailJob requires the candidate to be assertive or influence people, probe for responses and empathize with customersTeam Building - Ability to coach, connect and motivate team membersAI Orientation along with functional knowledge of analytical tools would be preferredSix Sigma and quality tools certification would be desiredStrategic planning to take the business to the next level Years of Experience:12 to 18 yearsVertical Experience Retail with sales background ( 2 to 4 years )Span of control 300-400 FTENight shift with brick and mortar setup ( in office ) Roles and Responsibilities: Manage project & client SLAs/KPIsManage people initiatives to ensure that the knowledge within the team is as per client expectationsMonthly review of performance trends for the span and initiate action plansMentor and groom direct/indirect reportees to take additional responsibilitiesBe part of client strategic discussions to plan for way ahead for the businessDrive Value Add and cost initiatives Ops Manager will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. He will also be responsible for closing the fault and complaints within SLA sIn this role you are required to identify and assess complex problems for area(s) of responsibilityThe individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersStrong Operational governance in managing performance, people and financialsIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts and night shifts with work at office set up Qualification Any Graduation

About The Role Skill required: Social - Service Desk Non-Voice Support Designation: Customer Contact Comms New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? - Good comms skills - Basic Analytical skills - Flexible with Rotational shifts - Basic knowledge of new age Social media platforms Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability, forecast call volume, and revenue targets.An institutional process that maximizes performance levels and competency for an organization. The process includes all the activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics. What are we looking for? WFM Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Hiring Customer Support Executive Location: Pune Excellent Communications Skills Are Mandatory Job Type: Full-Time Package- 3.5LPA-6.5LPA Send your updated resume to 7620801051 Handle inbound/outbound customer calls or emails. UK/US shift's

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support EngineersExp- FresherShift- 24/7,WFO Location Hyderabad Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follows documented procedures for issues presented and escalates further if need be. Delivers support for G suite applications, covering installation and basic usage - When necessary, escalates issues to the SMEs / Leads for resolution. Employs advanced troubleshooting techniques to diagnose and resolve problems efficiently. Assists users with access and account-related issues, following defined and documented guidelines, policies, and procedures to ensure accurate and consistent support. Regularly and actively participates in technical training sessions to stay up to date with the latest tools and processes, leveraging knowledge base (KB) resources to enhance issue resolution Proactively identifies recurring or unique user issues, providing valuable feedback for continuous improvement of support processes and troubleshooting techniques. Communicate effectively with non-technical users to explain solutions in an understandable manner. Must Have Skills : Degree Certificate (Any, but should have good written and verbal communication skills) 0-1 years of Customer Service experience Excellent communication skills, should be able to hold a conversation Basic troubleshooting and should be able to comprehend the issues presented Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Basic knowledge on IT systems Required Skills & Qualifications: Communication & Customer Handling: Excellent communication skills with the ability to engage in conversations, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge, with the ability to analyze and resolve technical issues effectively. Good analytical and cognitive skills. Adaptability & Learning: Quick to adjust to changing priorities and business requirements. Ability to learn and adapt to new products and technologies efficiently. Interested candidates can walkin from 9 AM- 1 PM to mentioned venue regards,Krithiga-TA team

Role & responsibilities Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives. Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions. Job Responsibilities Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT. Supports ENT CRM IT cases, projects and initiatives that meet new and evolving business needs and corporate strategies. Perform user acceptance testing for ENT CRM releases in conjunction with ENT CRM IT development teams to ensure accuracy and adoption of user base. Acts as a liaison between IT, business representatives, business administrators, data administrators. Assists with regular case review meetings with business administrators and IT to review and prioritize CRM IT cases. Follows up with the business stakeholders as necessary to understand and communicate business requirements to IT. Works closely with Business Administrators to ensure they are trained and competent to support the business units with changes resulting from IT cases and projects pre and post go-live. Maintains regular and timely communication between all internal and external stakeholders Works with minimal guidance; seeks guidance on complex tasks. May be required to support Sales Operations help desk team on occasion, as requested by Line Manger. Qualification Requirements BA/BS in business related field or equivalent combination of education and experience. 24 years of hands-on experience with CRM platforms (preferably Salesforce), including business analysis, requirement gathering, troubleshooting, UAT, and stakeholder coordination. Moderate experience in a CRM function within the pharmaceutical or CRO industry or comparable experience in a related field of study. Experience working with sales processes and /or business intelligence information preferred. Proficiency in Salesforce, Microsoft Office suite, and PowerPoint. Possesses strong organizational and interpretation skills. Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential. Knowledge of the CRO industry is strongly desired. Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments. Ability to work with all levels of seniority and to adapt to rapidly changing business requirements. Strong analytical and problem-solving skills.

Role & responsibilities Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce). Conduct daily administration, case management and auditing of the Salesforce platform. Responsible for Salesforce user management and license assignments. Provides oversight of data quality and structure in Salesforce. Acquire data from primary or secondary data sources and maintain databases/data systems. Help with sales tool support (Salesforce.com, DemandBase, RingLead, Sales Navigator, Altify, etc.). Monitors the Sales Operations Help Desk email account and Salesforce queue. Processes Sales Operations cases in a timely manner, meeting deadlines/SLA. Document internal processes, guidelines, and best practices. Provide backup support to team members as needed. Use the Salesforce Data Loader to perform bulk updates. OTHER RESPONSIBILITIES: Performs other work-related duties as assigned. Minimal travel may be required (up to 5%). Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template. QUALIFICATION REQUIREMENTS BA/BS in business related field or equivalent combination of education and experience. Minimum of one to two (1-2) years of related experience working with data and/or supporting customers. 1- 3 years of hands-on experience in Salesforce administration, data management, or CRM support, with exposure to user provisioning, data quality oversight, and cross-functional stakeholder support Excellent oral and written communication skills, soft skills, attention to detail, analytical ability and demonstrated critical thinking skills are essential. Ability to organize, prioritize, meet deadlines, follow-up and coordinate multiple assignments. Proficiency in Microsoft Office suite / Microsoft 365. Salesforce.com experience is a plus.

Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the Transport manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

Key Responsibilities: Act as the first line of support for IT-related issues via phone, email, or ticketing system. Perform remote troubleshooting using diagnostic techniques and targeted questions. Escalate unresolved issues to higher-level support teams. Maintain accurate records of issues and resolutions in the service desk system. Provide timely updates to users on the status of their requests. Assist in the setup and configuration of hardware and software. Monitor and maintain IT systems and networks. Identify and suggest improvements to service desk processes and tools. Required Skills & Qualifications: Proven experience in a help desk or technical support role. Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and common enterprise applications. Familiarity with ITSM tools (e.g., Summit, ServiceNow etc). Excellent communication and interpersonal skills. Ability to diagnose and resolve basic technical issues. Customer-focused with a calm and professional demeanour. Bachelors degree in computer science, Information Technology, or related field (preferred). ITIL Foundation certification (will be advantage). Basic knowledge of Active directory

Freshers & Experienced Must have excellent communication skills. 7pm to 7am(any 9hrs ) 2 days rotational week off with 2 ways cab. CTC : Upto 30k To schedule an interview ring 9916839275 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;9916839275

Technical Support - Voice Program (BANGALORE ONLY) Freshers Can also Apply UG / Grad both eligible with Minimum 6 Months Experience Designation : Sr. Advisor Technical Support Comfortable to work in a 24/7 work environment Rotational shifts & Offs (which include split week offs too ) . CTC - 5.5LPA Must having Good Technical Knowledge Tech Knowledge on Windows Operating System Only For Bangalore Work From Ofc NEED EXCELLENT COMMUNICATION SKILLS SKYPE INTERVIEWS Ankita 8840819455 ankita2.jobfinder@gmail.com

Responsibilities: * Provide technical support via phone, email & chat * Maintain CCTV system & monitor feeds * Manage service desk operations * Configure & maintain network infrastructure * Cashier Activities & Cash Handling *OS&Software Installation

Required Skills: Should have minimum 1 year of experience in International voice process Respond to and resolve IT support tickets via phone or chat. Troubleshoot hardware, software, and basic networking issues Escalate complex problems to second-level support teams Maintain accurate records and documentation Assist with user account setup, access, and other user related tasks. Note Night Shift Only one way cab - Drop will be provided Immediate joiners preferred Candidates with experience in domestic or non-voice processes are not eligible to apply

Only For Pune | Technical Support Analyst | International BPO Tech Support Analyst || International BPO Experience: Technical Knowledge Mandate (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. Only For Pune INTERNATIONAL US VOICE PROCESS 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 4.5 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs