1424 Service Desk Jobs - Page 20

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

R Partners with the TAM to ensure best in class customer support experience and management beginning with a smooth customer kick off for new Ultimate customers. Performs daily review of all assigned Ultimate customer issues and ensures the frequency and quality of customer updates is of a very high standard aligning with the customer priority and business impact description and in collaboration with Support Engineers and Management team. Leads regular support case queue reviews with the customer team members, ensuring accurate prioritization of issues, visibility on progress and latest updates as well as next steps. Provides oversight and ownership of any critical support issues and provides ongoing and personalized customer management and updates through to resolution of the issue. Contributes to the service review, focusing on performance of the technical support service delivery provided during the review period, identifying areas of success and opportunities for improvement. Defines and maintains the Service Improvement Plan communicating progress updates against agreed actions and collaborating with the Support Delivery Managers to address areas identified. Conducts customer specific RCA analysis following a significant event and ensures provision of the outcomes to the customer in an official Customer Facing Statement Responsible for the provision of Support Health data and insights to the Ultimate delivery team and helps evaluate and communicate the overall Technical Health of the customer.

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Shiva-8885190549

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off Contact- Merin-8867916254

Greetings from raFT Consulting. We are hiring for Service Desk Engineer/Technical Support engineer on Level 1,2 & 3. Job Title: Service Desk Analyst L1 / L2/L3 Grade(Exp): L1(1 to 3 Yrs) L2(3.1 to 5.5 Yrs) L3(5 to 7 Yrs) Location: Noida/Chennai/Bangalore/Hyderabad Shift: Rotational Shifts (24x7 support) Experience Required: Work from Office Notice period:- Immediate to 30 days Role & responsibilities To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum. average handling time (AHT), rejected resolutions or Reopen Cases. To update worklogs and follow shift for escalation process and process compliance. Fixing technical issues and helping users when problems arise. Investigating and resolving hardware and software glitches. Installing and configuring software on computers. Addressing user requests and issues. Logging all service desk communications and document issue resolution using an ITSM system. Prioritizing and managing incoming IT service requests. Collaborating with IT teams to tackle complex technical problems. Staying updated on the latest tech trends for continuous improvement. Tracking and routing problems or requests, and document resolutions. Identifying and prioritizing situations that require urgent attention. Preferred candidate profile Must have experience managing international client. Ok for 24X7 role Available for immediate to 30 days joining. Highly effective communication and analytical skills. Knowledge of relevant IT service management practices and frameworks. Team-building and mentoring ability. Customer service focused. Strong attention to detail and Excellent interpersonal skills. Handle escalations from our client contacts. Strong technical knowledge of Microsoft Office 2010-Office365, Windows 7 11, In-depth experience knowledge on MS office/O365. Monitor day to day service desk operations Note:- For L2 & L3 roles team handling experience is must. If interested share your profile on manish.modi@raftconsulting.in or whatsapp me on 8210743187. Regards, Manish Modi

Role & responsibilities Candidate Should have work experience in International Markets (US/UK/EU) Receive incoming calls from Client Community and provide first level support while following policies and procedures. Research, resolve, and respond to questions received via telephone calls, emails , and callbacks in a timely manner, in accordance with standards Escalate problems to appropriate individual/group based on established guidelines and procedures Troubleshoot, analyze and resolve customer concerns. Preferred candidate profile Any Graduate/ Diploma 1 to 4 years in a service desk environment. One way cab will be provided. Should have excellent communication skill Notice period - ONLY Immediate joiners preferred Should have min' 1yr of technical voice support experience Only male candidates can apply. Note : If you are Interested, please share your updated resume to this number - Lilavathi HR 9840347647

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

Do RESPONSIBILITIES Ensures Problems are properly identified (both proactive and reactive), classified and logged by Problem Analysts Ensures IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities Ensures that the individual activities of the process are carried out with regards to agreed service quality levels Ensures Problem Analysts are adhering to the Problem Management Process Provides status updates on problems and known errors Provides guidance, direction and coaching on Problem Management activities Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process Functions as point of escalation for Problem Management Analysts Conducts Problem Reviews Responsible for liaising with and providing reports to other Service Management functions Works with Service Desk, Incident Management, etc. and Problem Analyst(s) to determine whether to perform Root Cause Analysis or to implement identified solutions Coordinates with Incident Management, Change Management, and Configuration Management to ensure correct and consistent data is provided to the Problem Management process Coordinates Problem Analysts time for problem resolution and proactive analysis Tracks status of Requests For Change (RFCs) initiated by Problem Management Estimates cost of solutions KEY S AND COMPETENCIES Strong communication and presentation skills Technical knowledge Good understanding of statistical and analytical principles and processes 10-12 years of ITSM experience in Change and other processes ITIL V3 / 2011 Foundation or Intermediate certification Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors Mandatory Skills: ITIL Problem Mgmt. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk. Experience1-3 Years.