3681 Service Desk Jobs - Page 20

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client an...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or appl...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

About The Role Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Job Responsibilities / AuthoritiesReceive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers / Provide navigational support on self-service portalEnsure security verifications are carried out per company policies and procedures and is in line with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in lin...

EduBridge is India's leading workforce development platform, delivering employment-focused skilling solutions to youth across the country. We are on a mission to bridge the gap between education and employment, and we are looking for an experienced Service Desk Trainer to join our growing team! Role & responsibilities: As a Service Desk Trainer , you will train aspiring professionals in: Service Desk Fundamentals IT Support & Helpdesk Operations Technical Support & Customer Handling Your role is key in preparing learners to step confidently into real-world IT support and service desk roles in top organizations. Deliver high-quality, interactive training sessions (online/offline) aligned to E...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and man...

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.strategic alignment of people and resources to business objectives in ways that optimize and automate scheduling and performance management based on agent availability,...

Roles and Responsibilities : Provide technical support to customers via phone, email, or chat for IT-related issues. Troubleshoot and resolve hardware and software problems in a timely manner. Escalate complex issues to senior technicians or other teams when necessary. Document customer interactions using CRM software. Job Requirements : 1-4 years of experience in an IT service desk environment. Strong knowledge of troubleshooting techniques for common IT problems. Excellent communication skills with the ability to articulate technical information clearly. Ability to work effectively under pressure in a fast-paced environment.

Designation: Level 2 Service Desk Engineer Location: Hyderabad, India Department: Global ITSM Team Shift: 24/7 Rotational (Roster-Based) Hybrid Experience: 2 to 4 Years Exp About the Role We are seeking an experienced Level 2 Service Desk Engineer (IT Infrastructure & Systems Administrator) to join our Global ITSM Team. The ideal candidate will be responsible for managing and supporting enterprise IT infrastructure across on-premises, cloud, and hybrid environments. This includes server administration (Windows & Linux), virtualization platforms, monitoring tools, Salesforce administration, and ensuring high availability, security, and performance across business-critical systems. Web Servers...

Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must), Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette Good problem solving and analytical skills Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehension capabilities Proven ...

Dear Candidate, Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting tec...

Roles and Responsibilities Manage back office operations, ensuring efficient coordination between departments. Provide sales support by processing orders, managing inventory, and maintaining customer records. Offer exceptional customer care through effective communication and issue resolution. Assist with service desk activities such as troubleshooting technical issues and providing product information. Collaborate with cross-functional teams to drive business growth and improve operational efficiency. Desired Candidate Profile 0-3 years of experience in a similar role or industry (back office/operations). B.Sc degree in Any Specialization. Strong skills in back office management, coordinati...

Role Overview: The Service Desk Specialist will serve as the first point of contact for users experiencing technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, escalating as necessary, and maintaining accurate records of incidents and service requests. Your goal is to deliver prompt, high-quality technical support and contribute to the overall IT service delivery. Key Responsibilities: Technical Support Provide first-level support via phone, email, chat, or ticketing systems Troubleshoot and resolve hardware, software, printer, and network-related issues Assist with account setups, password resets, permissions, and software installa...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Upto Rs 5.50 LPA -- FOR 1+ Years of Experience Upto Rs 7.00 LPA -- FOR 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimiz...

Experience 1 to 5 years in audio-visual helpdesk coordination Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech) preferred : Electronics/Electrical/ Electronics& telecommunication/computer science background Communication -English, Hindi/native Gender: Open to all Position Location -Noida sector 132 Workday : 6d working Travel requirement: NA Budget : 30-45kpm CTC Software skills required : Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc) Key Skills: - Manage AV helpdesk operations, logging and resolving support tickets related to AV issues. Allocate tickets to engineers, track attendance and seek regular updates Take Customer feed...

Background: AtkinsRealis(ATKINSREALIS) has recently defined the IT Services organisational strategy in support of which IT Services is transforming to revolutionise the way it provides services to the organisation, moving from a BAU focus to a business value-driven organisation Key concepts include moving to digital products; adopting agile across the organisation; leveraging the Cloud; standardising IT services across all our IT partners; and a focus on support for bids and delivery, Description Of Role: This role will report to the Senior Problem, Major Incident and Quality Manager and have operational responsibility for the Major Incident, high priority incident, escalation and managing P...

Experience:- Grad. with 1 yr in International Technical Voice CTC - Upto 5 LPA to 5.5 LPA Rotational shifts Location:- Pune 2 way cab Notice:- Immediate Joiner For More Info Call OR What's App Neha @ 9890648347 Required Candidate profile - Must have min 1 yr relevant exp. - Must have international voice exp. - Must have Service Desk exp. - Graduation (Mandatory) - Excellent Communication skills Perks and benefits 2 way cab Shift Allowance Performance Based Inc.

As a Digital Workplace Solutions Sales Lead at Lenovo, your role involves leading and selling an expanding portfolio of lifecycle and managed services to customers in India under an as a Service model. You will need in-depth knowledge of end user lifecycle services, including Deployment Services, Managed Services, Asset Management & Help Desk Support, Service Contract Upgrades, Protection Services, Migration Services, Maintenance, and Professional Services for the Design, Deployment, and Support of client products. Key Responsibilities: - Lead the sales of complex managed services such as Digital Advisory services, Persona-based configuration, collaboration and productivity, Unified Endpoint...

NAME OF PROJECT: Support Service Desk for Adobes Digital Marketing/Media Enterprise clients: GENERAL DESCRIPTION OF PROJECT: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) =24*7 Triage issues coming from various all channels such as phone (Inbound & Outbound) , chats, email web portal (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests and customer interactions into the case management system Drive issues through the organization with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate leve...

As a Managed Services Service Desk Agent at NTT DATA, you play a crucial role as the primary contact point for clients and vendors. Your responsibilities include receiving and managing client requests, diagnosing incidents, and providing timely resolutions while adhering to service level agreements. Utilizing your expertise and following standard procedures, you ensure that clients receive high-quality service and are satisfied with the solutions provided. Key Responsibilities: - Receive, log, validate, and diagnose client requests across a range of products and services, in line with agreed service level agreements. - Utilize Managed Services product knowledge to respond to tickets effectiv...

As a Technical Associate in the IT Support Center at Genpact, you will play a crucial role in providing technical assistance and support to clients. Your primary responsibilities will include: - Acting as an escalation point for unresolved or escalated calls - Taking on a wider customer service role and promoting the customer service ethic to maintain a high degree of customer service for all support queries - Periodically reporting to senior management and representing the Service Desk during reviews and meetings - Ensuring staff take ownership of user problems and proactively dealing with user issues - Allocating more complex calls to the relevant IT Support members - Arranging for externa...

International Technical Voice Process Experience: Min. 1yr CTC: Up to 5.5 LPA + Incentives + Allowance Any Graduate Location: Pune Night Shifts WFO-5 Days Working Immediate joining Excellent Communication HR Anugrah: 7737536478 Required Candidate profile Candidate should be a Graduate and should have good communication skills, should be ready to work in the US shifts. Perks and benefits Salary + Incentives + Allowances

Job Description: This is not a voice call-based customer support profile. The candidate would be coordinating with corporate houses and working with a team of SAP consultants at various ranks. Work on a prominent ticketing tool - JIRA Service Management. - Review Requests registered by the Customer. - Obtain additional information from the Requester / End users. - Assign the Requests as per established procedure. - Obtain, Update, and Maintain all information related to Requests. - Follow up with Consultants and Customers Onboard Customers on CTPL s Customer Portal. Prepare presentations spanning project status reports, and proposals, among others. Organize and participate in internal and ex...

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS FOR PUNE LOCATIONS:- Salary Structure : Rs 5.50 LPA -- FOR 1+ Years of Exp Rs 7.00 LPA -- FOR 2+ Years of Exp FOR BANGALORE & HYDERABAD LOCATION:- Salary Structures: Rs 5.50 LPA -- FOR 1+ Years of Exp Rs 7.00 LPA -- FOR 2+ Years of Exp ## FRESHERS ARE ALSO BEING HIRED FOR SALARY OF Rs 2.77 LPA -- B-TECH AND BCA -- GRADUATES WHO ARE GOOD IN TECHNICAL AND COMM SKILLS . Language: Proficient in...