Croma

Role & responsibilities: Locations: Bangalore, Tamil Nadu, Hyderabad, Telangana, Kolkata, Bihar, Chhattisgarh To achieve the revenue and profit targets -P&L for the store. To monitor and control expenses through efficient store operations. To control shrinkage. Handle internal & external audits of the store. Implement plans to maximize sales while controlling expenses within the budget. To ensure the set up of a conducive environment at the store to facilitate purchase decisions and provide customer service. To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner. To oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback To ensure that the company policy and procedures are communicated in a timely manner and adhered accordingly. To monitor sales figures vis--vis forecast and interpret trends to facilitate planning Communicate actual sales vs. budgeted to all store employees and to ensure achievement of targets. To monitor trade-in products, its inventory management and controlling its logistics and disposal. To optimize age of inventory and ensure stock turns. To oversee the inventory process in the store and ensure damaged and defective goods are processed on time and in an accurate manner. To maintain a competition radar and communicate timely feedback w.r.t product, price and promotions. Constantly innovating methodologies to improve customer footfalls and conversion ratio. Scheduling of floor manpower to customer ratio to adequately meet the customer interface. Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service. Ensuring that the staff presentation is in line with company preferred standards Managing and motivating the store team to increase sales and ensure efficiency. To cultivate, promote and maintain company's culture through teamwork, collaboration, development of people and achievement of targets. Leading the sales team to provide excellent service through greater product knowledge. To ensure timely review and feedback takes place for all store employees.

Role & responsibilities:- Raising defective stock movement requests with stores & ensuring physical stock movement takes place as per schedule and process defined. Ensure GRN in SAP. Process Adherence & vigilance during stock intake & report back. Highlight any deviation immediate to all stakeholders. Data maintenance & stock details/movement capture in Excel/backup files End to End coordination with brands for repair/replacement/CN for defective stock End to End coordination with CSM/merchandizer for VTO Ensure proper paper work and filing. Ensure proper audits and stock takes as per SOP. Maximum utilization of available resources with proper scheduling of work with clear guidelines to team Strong intra-team coordination for smooth process flow & task management Preferred candidate profile Graduate/diploma holder in any field. (Technical degree will be given a preference) 2 + years experience in customer service from a reputed consumer durable/retail organization. Experience should include backend support and coordination with external/internal teams. Demonstrates the attitude that ensures customer satisfaction. Excellent written and verbal communication skills. Excellent in time management skills and ability to multi-task. Well versed with usage of MS Office and Outlook

Company Description Croma, a brand of Infiniti Retail Ltd., is a leading consumer durables and electronics retailer in India. With over 540 stores across 200-plus cities, Croma offers customers a world-class ambience for shopping both in-store and online. The company is part of the Tata Group and is known for its seamless 'omni-channel' shopping experience through the Tata Neu ecosystem. Role Description This is a full-time on-site role for a Supply Chain Associate located in Nelamangala. The Supply Chain Associate will be responsible for tasks related to communication, customer service, inventory management, supply chain management, and procurement on a daily basis. Qualifications Communication and Customer Service skills Inventory Management and Supply Chain Management skill Maintaining an inventory of all incoming and outgoing shipments Reviewing and verifying product details like price, weight and other labelling essentials Maintaining a digital database of all shipment details (SAP/ WMS) Perform cycle counts and physical inventories as needed; Investigate and report any discrepancies Following industry best practices and safety standards Maintaining an inventory of all incoming and outgoing shipments Reviewing and verifying product details like price, weight and other labelling essentials Managing the logistics system by properly organising all products and entering relevant details Experience in retail or supply chain operations Attention to detail and organizational skills Knowledge of inventory software and systems Ability to work in a fast-paced environment Skills & Competencies Required: Bachelor's degree in Supply Chain Management or related field A Minimum 2-3 years of work experience in a relevant warehouse setting Experience with supply chain software, including Microsoft Dynamics AX, SAP, Oracle, etc Working knowledge of MS Office Utilities – Excel, PowerPoint, Word, Inventory skills and excellent communication skills Geography knowledge Strong analytical skills and attention to detail Excellent communication, Analytical, Interpersonal, and Organizational skills Ability to work independently and as part of a team Ability to work on rotational shifts This role involves collaboration with local teams—language familiarity (Kannada) is a plus." Show more Show less

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Role Purpose:- The Zonal Training Manager (ZTM) will be responsible for driving learning effectiveness across 5090 mapped stores through robust planning, execution, and monitoring of the training calendar. The ZTM will lead a team of 5–6 Cluster Trainers and act as a key liaison between the central training team, zonal sales teams, and business stakeholders. The role is pivotal in aligning training delivery with business outcomes and ensuring measurable impact on store performance. Role & responsibilities:- 1. Training Calendar Planning & Execution • Finalize monthly training calendars in consultation with Cluster Trainers and business stakeholders. • Ensure timely communication of the calendar to all Cluster Trainers and Zonal Sales Managers. • Monitor weekly adherence to the calendar and take corrective actions where necessary. 2. Training Operations & Reporting • Ensure all training data is accurately captured and updated in the central ecosystem. • Conduct weekly reviews to track completion, attendance, and effectiveness of training sessions. • Support the central team in summarizing data for dashboards and business reviews. 3. Business Alignment & Stakeholder Engagement • Engage with Zonal Sales Managers at least twice a quarter to: • Understand evolving business priorities and performance gaps. • Share training updates and achievements. • Co-create future training plans aligned with business needs. 4. Training Impact & Store Performance • Evaluate the effectiveness of training interventions using KPIs like conversion, ATV, UPT, NPS, and sales growth. • Conduct focused visits to high-performing and low-performing stores to derive actionable insights. • Share best practices and learnings across zones for continuous improvement. 5. Collaboration & Agility • Collaborate closely with Content Development and other L&D verticals to support learning initiatives. • Remain agile to address 1020% of unplanned or ad-hoc training requests effectively. • Partner with business teams on new initiatives and ensure timely ground-level execution via Cluster Trainers. 6. Knowledge & Capability Building • Stay updated on business strategies, category innovations, and customer insights. • Enable Cluster Trainers with relevant knowledge, tools, and coaching to improve training effectiveness. • Act as a bridge between field training delivery and content development teams by sharing real-time business context Key Skills & Competencies: • Strong communication and stakeholder management. • Data-driven mindset with ability to interpret performance metrics. • Team leadership and people development. • Planning, organizing, and execution excellence. • High adaptability, ownership, and a solution-oriented approach. • Strong business understanding of retail operations and KPIs. Qualifications & Experience: • Graduate / Postgraduate in Business Administration, Retail Management, or related field. • 8–12 years of work experience, with at least 3–5 years in a Training Manager/Leadership L&D role. • Prior experience in retail or consumer durables industry is preferred. • Exposure to managing field training teams and multi-location responsibilities is an advantage.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.

Role & responsibilities:- HR Technology: Develop and maintain HR systems: Ensure HR technology systems are up-to-date and functioning efficiently. Maintains systems to ensure continued operations and reporting efficiency, and resolves software issues. HRMS Experience: Preferably hands-on experience working on Oracle HCM or any cloud HRMS software. Data Analysis: Collect, analyse, and interpret HR data to identify trends and patterns. Technical Support: Provide technical support and troubleshooting for HR software and tools. Training: Train HR staff, stake holders and users on the use of technology tools and system utilization. Reporting: Design, Generate and present HR reports and analytical dashboards for senior management. Compliance: Ensure data integrity, system security, and privacy compliance. Project Management: Participate in HR technology projects, including system design, configuration, testing and implementation. Manages full life cycle HRIS projects and the associated project planning Vendor Management: Work with technology vendors to evaluate and implement new systems and tools. HR Analytics: Work closely with HR teams to understand their data needs and provide analytical support in the areas of people metrics, reporting, and predictive analytics. Utilizes technology and analytical tools to develop and analyse enterprise-wide people and other cross-functional data as needed. Analyze HR data to identify trends, patterns, and insights and use statistical methods and data visualization tools to interpret data. Develop predictive models to forecast HR trends such as turnover, hiring needs, and employee performance. Use predictive analytics to inform workforce planning and talent management strategies. Competencies:- Project Management, Analytical Skills, Team Player, Problem Solving Skills, Excellent Interpersonal Skills, Data Accuracy Qualifications, Experience & Skills Required:- MBA/ Post Graduate in HR with 5+ experience in HR. Experience in handling and supporting HR Systems (preferably Oracle) Experience in HR Analytics

Store Design Manager (Immediate joinees preferred ) Why Croma? Join us and be at the cutting edge of India's electronics revolution. We're not just selling gadgets, we're crafting experiences, driving innovation, and redefining the future of retail. At Croma, every day brings new opportunities to learn, grow, and make a tangible impact. Whether you're passionate about technology, customer experience, or business strategy, you'll find a place to thrive and make a difference. Be part of a team that's not just riding the wave of change, we're creating it. Your ideas, your energy, and your ambition will help shape the way India interacts with technology. Work with a trusted brand As part of the Tata Group, Croma embodies the values of trust, integrity, and excellence. When you work with us you become part of a legacy that's been built over 150 years, and you contribute to a brand that is consistently recognised as one of the most valuable. An equal opportunities employer We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, caste, religion, colour, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law. Roles & Responsibilities: Work closely with internal team, developers and external vendors to obtain interior layouts, detail drawings, etc. Making all good for construction detail drawings and BOQ for submission Work closely with various teams and Departments to obtain project specifications, details etc. Also, document and maintain records of the same Develop and submit the brief for layouts/furniture details for design and detailing as per project requirements Coordinate with interior designers/consultants to conduct site visits and obtain design concepts, working drawings, 3D models, space plans, assembly/construction of mock-ups, etc. in a timely manner Prepare and submit interior specifications to the Various Department in a timely manner Coordinate between the project site and developers/consultants; Ensure the correctness of drawings issued on-site and timely creation of mock-ups Maintain a database of all designs and related documentation Provide timely support to all related Internal Departments on all related matters May be involved with work review activities for Team Skills & Competencies: Certification in Interior Designing Hands on knowledge of AutoCAD, 3D Max and MS Office Knowledge of Construction Methodology, Technology & Material Qualification/Experience: Graduate/Diploma in Civil 12+ years of relevant experience Knowledge of the Retail Industry Show more Show less

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional HR Contact - Kavya S - 9606377543 / kavya.s@croma.com

Tata Croma | Customer Service Specialist (Sales) - HR Contact No- 9606377534/9538837711 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact No- 9606377534/9538837711

Role & responsibilities Sales and Customer Service: Generating sales for the assigned category. Providing outstanding customer service by creating a friendly environment and maintaining product knowledge. Assisting customers in locating merchandise. Informing customers about promotions and advertisements. Resolving customer complaints promptly. Merchandising and Operations: Assisting in completing price changes within the department. Bringing up sales at registers and/or bagging merchandise. Assisting in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Ensuring availability of products in the assigned category. Participating in year-end inventory and cycle counts. Ensuring adherence to SOPs (Standard Operating Procedures) in the store. Team Management and Development: Assisting in achieving set targets for service standards and operations. Providing timely review and feedback to store employees. Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings. Sales Performance and Execution: Executing plans to maximize sales as set by the immediate superior. Monitoring sales performance in the assigned category against budgets. Contributing to achieving overall sales goals. Perks and benefits Sales Incentives

Role & responsibilities Coordinate with respective zonal sales and central functions (marketing, supply chain, categories, finance, etc.) to plan and execute festive consumer offers Lead advance festive planning including offer calendar, focus categories, key initiatives, and sales/margin/consumer targets Design consumer offers in alignment with business goals Create and evaluate business case for each consumer offer Ensure inventory availability as per forecasted demand Act as SPOC for deployment of all regional offer-related documents and processes Cascade national offers in the zones Monitor performance of each consumer offer Gather on-ground feedback and insights around consumer offers Skills & Competencies Strong analytical skills ability to create financial models, handle large volumes of data Comfort in using Microsoft Excel, and willingness to learn and use new-age tools Program management skills with the ability to independently coordinate with respective stakeholders to drive on-ground actions Good communication skills, both written and verbal Ability to understand the big-picture and business nuance Qualification/Experience Graduate (MBA/ Post Graduation will be preferred) Previous experience in offer design and/or campaign planning, business operations, category management, marketing is good to have

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional HR Contact - Nithyasri - 9538837711

Role & responsibilities Sales and Customer Service: Generating sales for the assigned category. Providing outstanding customer service by creating a friendly environment and maintaining product knowledge. Assisting customers in locating merchandise. Informing customers about promotions and advertisements. Resolving customer complaints promptly. Merchandising and Operations: Assisting in completing price changes within the department. Bringing up sales at registers and/or bagging merchandise. Assisting in floor moves, merchandising, display maintenance, and housekeeping. Processing and replenishing merchandise and monitoring floor stock. Ensuring availability of products in the assigned category. Participating in year-end inventory and cycle counts. Ensuring adherence to SOPs (Standard Operating Procedures) in the store. Team Management and Development: Assisting in achieving set targets for service standards and operations. Providing timely review and feedback to store employees. Updating colleagues on business performance, new initiatives, and pertinent issues at weekly sales meetings. Sales Performance and Execution: Executing plans to maximize sales as set by the immediate superior. Monitoring sales performance in the assigned category against budgets. Contributing to achieving overall sales goals. HR Contact Person: Nithyasri - 9538837711 Perks and benefits Sales Incentives

Job description Roles & Responsibilities Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventions Role & responsibilities Preferred candidate profile Perks and benefits

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Infiniti Retail Ltd. is looking for NAPS-Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in-person Responding to customer complaints and resolving issues in a timely and effective manner Gathering customer feedback and suggesting ways to improve the customer experience Providing product and service information to customers Processing orders, returns, and exchanges accurately and efficiently Updating customer information and purchase history in the company's database Escalating complex or high-priority issues to the appropriate department or supervisor Good organizational and time management skills Should have strong communication and problem-solving skills

Roles and Responsibilities Customer Service Resolve service requests and complaints as per the defined process, ensuring SLA adherence Regular communication with customers on the status of the requests including product installations, repairs and returns Interaction across touch points, including service centres, brands and stores to ensure timely resolution of the complaints Process & Performance Management: Ensure compliance of all SOPs relating to the Customer Service Desk Daily review & follow up on complaints and resolution as per predefined SLA & TAT Review of parameters such as Customer NPS, VOC and take necessary steps to improve on the same Desired Candidate Profile +12th / Graduate with 1-3 Years of Experience in Customer service desk Perks and Benefits Monthly & Quarterly Incentive 1.5 Days Week off

Infiniti Retail Ltd. is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey. Answering customer inquiries via phone, email, live chat, or in- person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high- priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem- solving skills.