HR Contact No- 9606556938 To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior. HR Contact - 9606556938

Tata Croma | Customer Service Specialist (Sales) - HR Contact No- 9606556938 Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact No- 9606556938

Job Title/Designation: HR contact - 9908674927 Customer Service Specialist (sales) Tata Croma Job Description: Customer Service Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. HR Contact - 9606556938

To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior. HR Contact - 9606556938

Role & responsibilities: Sales and Revenue Growth Develop and implement strategies to maximize revenue and profitability Monitor store performance, analyse sales data, and take corrective actions to address gaps Drive promotional campaigns and initiatives to boost sales Achieve sales targets for the zone by monitoring store performance Analyse sales trends and take corrective actions where necessary Store Operations Management Ensure operational efficiency across all stores in the zone Oversee inventory management to minimize stock-outs and shrinkage Maintain store compliance with company policies, procedures, and standards Oversee store layouts, product displays, and overall brand representation. Team Leadership and Development Lead, motivate, and develop store managers and their teams Provide training, coaching, and regular performance feedback Set performance goals and provide regular feedback to ensure team alignment with business objectives Foster a positive and collaborative work environment Customer Experience Drive initiatives to improve customer satisfaction across all stores Monitor customer feedback and implement improvement plans Ensure a consistent and exceptional customer experience across all stores Monitor customer feedback and address service-related issues promptly Lead initiatives to enhance customer satisfaction and loyalty Strategic Business Planning and Execution Collaborate with leadership team to develop business plans for the zone Identify growth opportunities, including new store openings or market expansions Monitor market trends and competitor activities to stay ahead Develop and execute Zonal business plans aligned with company goals Monitor budgets and control costs to optimize profitability Conduct regular reviews of store performance and market dynamics Market and Competitor Analysis Stay updated on market trends and competitor activities Identify opportunities for growth and innovation in the zone Provide insights and feedback to senior management Compliance and Risk Management Ensure all stores adhere to legal and regulatory requirements Implement safety, security, and risk management measures Address escalated operational, customer or people-related issues Manage risk by implementing safety and security measures Reporting and Communication Provide regular updates on sales performance, store operations and market insights Act as a bridge between the corporate office and store teams to ensure alignment and clarity Represent the zone in cross-functional meetings and strategic initiatives Preferred candidate profile: Bachelors degree in Business, Retail Management, or a related field (MBA preferred) Minimum 10 to 12 years of experience in retail operations, with at least 3 to 5 years in a regional/zonal leadership role. Experience managing multiple retail outlets in a fast-paced environment Strong leadership and team management abilities Excellent analytical and problem-solving skills Proven ability to drive sales and improve operational efficiency Customer-centric mindset with a focus on delivering superior service Strong communication and interpersonal skills

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

To achieve the revenue and profit targets for the store. Interacting with customers, giving them product presentations and convincing them to make purchases. Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock. Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards. Execute plans to maximize sales as assigned. Maintains positive relations and rapport with Customers. Keeping oneself updated with all the product knowledge. Using the technical skills and/or product knowledge to help the customers buy the right product. Handle customer queries effectively. Effectively collects customer feedback and passes it to immediate manager. Attend mandatory staff meetings and training sessions. Completion of all administrative paperwork during scheduled shift. Knowledge of procedures in emergency situations. Knowledge of facility rules, regulations and philosophy of the store. Other duties as assigned by the superior. HR Contact - 9606556938

Designation: Associate Projects Band: 06 Reporting: Lead Projects • Co-ordinating with the vendors & contractors regarding progress of the work and reporting the same to Regional Project Manager. • Preparing DPR (Daily Progress Report) and submitting the same to RPM for review. • Co-ordinating with the developer/ mall management for the smooth execution of the work. • Checking quality of work and materials used at site by contractors. • Should have sound knowledge of MEP works. • Assisting RPM in preparing the BOQ for Civil/Interior work. • Ensuring that work is carried out as per approved layouts and as per IRL standards. • Raising PR (Purchase Requisition) in SAP for the bought-out materials etc. required at site. • Checking R. A. bills, measurement sheet of the contractors and assisting the RPM / Billing Engineering in closure of final bills of site. • Sound knowledge of AutoCAD, MS office etc. required. • Extensive travelling will be needed within the said region for smooth execution of the projects. QUALIFICATION • Diploma in Civil Engineering with 2 to 3 years of experience

Job description Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventions Role & responsibilities

Roles and Responsibilities inancial Responsibilities: To ensure zero outstanding beyond the credit period and have no discrepancy in DA v/s Invoice Monitor discrepancy in collection Reduction in Trade-in Loss Monitoring and reporting of DBD Increase DC/CC EMI penetration HR Responsibilities: Assisting onboarding and offboarding of employees Process & Performance Management: Ensure 100% adherence to the SOP To check all activities as per the Day End checklist and sign off daily Improve scores on internal Processes and Audits SOP, SMART, NPS, Mystery audits through timely interventions Gaps identified in the Internal Audits to be fixed and to be complied to Asist HR in disseminating communication and updates to store employees People Management Shift scheduling and roastering to ensure the sections are manned at all times Develop and train team members on SOP & SAP Desired Candidate Profile Strong Process Orientation, Good Communication, Attention to detail, Organised and Meticulous, Good numerical ability, Team management Qualification: Graduate Perks and Benefits 1.5 Day week off in week days Leaves, National holiday extra pay, 9 Hours working, Incentive additional HR Contact - Nithyasri S - 9538837711

Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Role & responsibilities

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Job description Roles & Responsibilities Customer Service: Ensure 100% sales process implementation and compliance Ensure all customers are attended to appropriately and timely resolution of customer escalations. Daily review & follow up on complaints & resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback In-store Merchandising: Ensure 100% compliance on Planogram, Merchandising and Ticketing Ensure efficient & accurate in-store inventory management People Management: To ensure adequate manpower at all times Do a training need analysis and accordingly plan trainings along with the Cluster trainers. Review and improve Training Assessment Scores Responsible to uphold the Croma culture and ensure decorum and discipline within the store team Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives Lead & ensure 100% compliance on people processes Track performance of all team members and recognizes best performers on an on-going basis Performance Management & Review: Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory Drive sales and conversion to achieve store targets and improve store performance on all KPIs Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning Process: Improve scores on internal Processes and Audits SOP, SMART, Safety audits, Mystery audits through timely interventionsRole & responsibilities Preferred candidate profile Perks and benefits

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Tata Croma | Customer Service Specialist (Sales) Job Description: Retail Sales Follow the 10 feet Rule :Greet EVERY customer who comes within a 10 Feet radius Ensure 100% GUEST sales is followed in every customer interaction Follow "Lean time equals Learn Time" principle at all times Escalate customer complaints if not resolved at his/her level to the Store Manager and ensure resolution Maintains rapport with Customers. Facilitate resolution on customer complaint, working jointly with service desk team Follow-up & logically close on all customer commitment with respect to post sales (Installation/Repair/Free gifts) Process: Maintaining the proper display of goods in the section as per merchandising mantra. Ensure Ticketing is done as per standards and is always updated. Stock counts to be done as per the defined processes Maintains Customer data for follow-up in the Follow up Register. Continuous Learning : Keeping oneself updated with all the product knowledge, promotions, processes and policies Attend mandatory staff meetings and training sessions. Knowledge of procedures in emergency situations. Contact No- 9606556938

Role & responsibilities:- Develop: Script engaging learning materials and peripherals, including one-pagers, videos, flyers, infographics, presentations, assessments, etc. Use tools and software (e.g., Canva, video-editing tools, authoring tools, etc.) to develop engaging learning materials. Script and broadcast appealing internal communication material via LMS and emails. Conduct independent research to enrich learning experiences. Manage: As the super admin, handle the entire learning lifecycle on LMS, from rollouts and troubleshooting to gathering user feedback. Use learner feedback and data-driven insights to improve content performance and address potential areas of improvement. Collaborate: Collaborate with subject matter experts, instructional designers, trainers, other functions and vendor teams. Review: Conduct self-reviews and quality assurance checks of deliverables to ensure accuracy, clarity, and adherence to style guidelines. Ensure the content aligns with learning objectives and the pedagogical approach. Periodically review and update existing content to keep it relevant and up-to-date with the latest skill development industry trends and best practices. Analyse external courses/apps to ensure they meet or exceed institutional standards and provide reports for accreditation. Preferred candidate profiles:- Proven experience in content development Strong understanding of pedagogical principles and learning theories Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner Detail-oriented with a focus on maintaining high standards of content accuracy and quality Creative mindset with a passion for creating engaging and interactive learning experiences Ability to work in a fast-paced environment and meet tight deadlines Strong collaboration and team-oriented mindset, along with the ability to work independently Knowledge of using authoring tools and Learning Management Systems (LMS) Basic understanding of project management

Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time management skills. Should have strong communication and problem-solving skills.

Respond to customer inquiries and resolve complaints in a timely and professional manner. Communicate with customers through various channels, including phone, email, and live chat. Collaborate with other departments to resolve customer issues and ensure customer satisfaction. Maintain accurate records of customer interactions and transactions. Identify opportunities to improve the customer experience and provide feedback to management. Adhere to all customer service standards and protocols. Excellent communication and interpersonal skills. Ability to handle difficult customers and resolve conflicts.