Zonal Training Manager (Stores)

Job Description

Role Purpose:- The Zonal Training Manager (ZTM) will be responsible for driving learning effectiveness across 5090 mapped stores through robust planning, execution, and monitoring of the training calendar. The ZTM will lead a team of 5–6 Cluster Trainers and act as a key liaison between the central training team, zonal sales teams, and business stakeholders. The role is pivotal in aligning training delivery with business outcomes and ensuring measurable impact on store performance. Role & responsibilities:- 1. Training Calendar Planning & Execution • Finalize monthly training calendars in consultation with Cluster Trainers and business stakeholders. • Ensure timely communication of the calendar to all Cluster Trainers and Zonal Sales Managers. • Monitor weekly adherence to the calendar and take corrective actions where necessary. 2. Training Operations & Reporting • Ensure all training data is accurately captured and updated in the central ecosystem. • Conduct weekly reviews to track completion, attendance, and effectiveness of training sessions. • Support the central team in summarizing data for dashboards and business reviews. 3. Business Alignment & Stakeholder Engagement • Engage with Zonal Sales Managers at least twice a quarter to: • Understand evolving business priorities and performance gaps. • Share training updates and achievements. • Co-create future training plans aligned with business needs. 4. Training Impact & Store Performance • Evaluate the effectiveness of training interventions using KPIs like conversion, ATV, UPT, NPS, and sales growth. • Conduct focused visits to high-performing and low-performing stores to derive actionable insights. • Share best practices and learnings across zones for continuous improvement. 5. Collaboration & Agility • Collaborate closely with Content Development and other L&D verticals to support learning initiatives. • Remain agile to address 1020% of unplanned or ad-hoc training requests effectively. • Partner with business teams on new initiatives and ensure timely ground-level execution via Cluster Trainers. 6. Knowledge & Capability Building • Stay updated on business strategies, category innovations, and customer insights. • Enable Cluster Trainers with relevant knowledge, tools, and coaching to improve training effectiveness. • Act as a bridge between field training delivery and content development teams by sharing real-time business context Key Skills & Competencies: • Strong communication and stakeholder management. • Data-driven mindset with ability to interpret performance metrics. • Team leadership and people development. • Planning, organizing, and execution excellence. • High adaptability, ownership, and a solution-oriented approach. • Strong business understanding of retail operations and KPIs. Qualifications & Experience: • Graduate / Postgraduate in Business Administration, Retail Management, or related field. • 8–12 years of work experience, with at least 3–5 years in a Training Manager/Leadership L&D role. • Prior experience in retail or consumer durables industry is preferred. • Exposure to managing field training teams and multi-location responsibilities is an advantage.