Role & responsibilities We are looking for a Account Manager (Telesales Executive) to join & lead our telesales team. He/she will have to maintain between 400 and 600 existing customers by telephone within the Direct Sales Segment. He/she will be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related services and products and for new business development by opening new accounts. Undertake any projects/duties assigned by the Telesales Manager or Sales Manager. Act as Tele Sales customers main contact for organization, responding and satisfying their sales and post sales requirements. Manage a portfolio of customers via telephone. Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved. Provide customer oriented service at all times relating to specific sales issues. Maintain value of accounts that is 40% acquisition, 30% development, 30% maintenance, calls rate per day which will be 38 calls per day. Maintain Bi-weekly sales, planning sessions, Coaching Sessions. Maintain Country Sales Function.(Field Sales Group, Telemarketing Group, Telesales Group, Marketing, CS Groups) Liaise closely with Sales Channels and other departments within cost effective service and achieving specific area target. Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client. Manage the revenue growth through Up selling and Cross selling tactics to exceed this budget through calls. Combine sales skills with companies product/service knowledge and convert the maximum possible prospect leads into accounts, emphasizing those with maximum revenue potential, in order to increase the size and quality of organization's account holders. Development of knowledge and commercial awareness about services to maximize the sales function. Adhere to regional standards on profit margins and discount guidelines. Open new accounts and ensure they trade profitably. Maintain cost sensitive customer agreements with suggested minimum pricing tariff. Complete daily and weekly productivity reports to measure individual and department effectiveness. Ensure that customer information is maintained accurately on the customer database. To enable improvement and change within the organization. Preferred candidate profile Candidates must be Graduate or Post Graduate in any stream is preferred. Excellent communication skills are required for this. (Average communication skill will not work.) Managing Key Big Accounts (Global / National Accounts) of India Marketing Team will provide the business leads to the Tele sales Executive. They have to convert those leads in actual business. It is purely a B2B, Direct Sales, Corporate Sales and Key Account Management portfolio. Minimum 1 to 3 years of experience in corporate sales.
Role & responsibilities We are looking for a Regional HR Executive to join and lead our team. He/she will be responsible to drive and strengthen HR support at the regional level, strengthen HR support in the region in view of the expansion that has taken place in the regions into new cities and logistics hub, strengthen employee connect through planned employee engagement in all locations and partner with the line managers to manage day-to-day HR support at the region. To support in execution of end to end HR initiatives for the region. To be the point of contact for all HR support required by the Managers on a day-to-day basis. Consultants, Vendors. Liaise to provide good HR services. Legal Councils, Govt. Authorities and Labour Law Inspectors. Liaise to provide support towards regulating IR practices. Ensure better compliance towards manpower issues. Manage inspections from Govt. authorities. Labour Relations (IR): Support and coordinate a fair, equitable process and guidelines on employee relations. Coordinate Domestic Enquiries, any other Disciplinary actions, facilitate resolution of grievances with a view to ensure industrial harmony and positive discipline. Attend Court Cases at the Labour Court/Industrial Court by lesioning with the advocate so as to represent the company. Support in developing and implementing strategies for negotiating wage agreements with Union from time to time. Build, strengthen & maintain cohesive relationship with Union Committees, Govt. officials, Labour Inspectors etc. To provide support at the regional level in better execution of the following: Recruitment, Employee Engagement, Training Program, Employee Communication, Exit Process, Any other HR Projects as per business need, To partner with the line managers at the region, To contribute to a high performance service culture within the team, To be a part of an efficient and effective team. Preferred candidate profile Atleast 2 to 6 years of experience of handling HR as a Generalist along with some experience in IR, labour laws, statutory compliances and Recruitment, Engagement & Performance Management. Masters of Business Administration in HR (Full-time only)/ Masters Degree in Personnel Management / Labour Relations /Labour Laws. (Full-time only). Functional Knowledge of Labour Laws. Generalist HR Skills with some functional knowledge of at least Recruitment, Engagement, Performance Management and Compensation Practices. Negotiation Skills. Communication Skills. Data analysis skills. Software skills. (MS Word, Excel, PowerPoint) Assertive Skills. Presentation skills.
Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with other business areas. • Guarantee the site's IT security (risk management, data confidentiality and integrity, addressing vulnerabilities as needed). • Ensure the reliability of equipment and define and implement backup and recovery plans. • Conduct technology watch, assessing the impact of new digital solutions. • Ensure coordination with the central IT function and communicate locally about events, changes, and projects. Reporting to the site financial manager, and functionally to the Corporate IT Infrastructure Manager, you are responsible for ensuring that the site's Information System is aligned with the company's strategy and for maintaining its operational conditions. Preferred candidate profile You hold a Masters degree with at least 10 years of experience, and you have already managed a multidisciplinary IT team (operations and projects). • You have advanced professional English skills. • You are proficient in the following IT environments: Microsoft O365, Azure, Active Directory, GPO, SAN storage (EMC Dell), backup systems, DRP, Cisco Catalyst, Meraki. • You have experience with ITIL framework, asset and server management, and network monitoring. • You are familiar with tools such as CheckMK, VEEAM, Hyper-V, Network LAN Analyzer, Fortigate, Zscaler, Varonis, Intune, WSUS, and with business applications including PTC Creo CAD & Windshill, QAD ERP, PowerBI/PowerApps, SharePoint365, Ignition MES/SCADA. • You have knowledge of telephony solutions and IT security
Role & responsibilities: We are seeking a high-ownership, tech-savvy L&D professional with experience in training blue-collar field workforce in the logistics industry. The ideal candidate will drive end-to-end execution of field training programs, identify capability gaps, manage and groom field trainers, and ensure scale-up using digital learning tools and robust training methodologies. KEY RELATIONSHIPS Reports to DGM L&D Direct Reports - 12 Regional Trainers Pan India. Other Key Relationships - Functional Heads, Internal business units KEY RESPONSIBLITIES:- Field Training Execution & Management: Plan and deliver training programs for drivers, supervisors, ground operations, and RO staff. Ensure standardized training deployment across regions in line with compliance and operational requirements. Facilitate onboarding, refresher, and behavioral training programs at filed locations for Green Line and UGEL. Training Needs Identification & Gap Analysis: Conduct field visits to identify skill gaps through observation, data, and stakeholder input. Design and implement interventions based on minimum knowledge frameworks and performance parameters. Stakeholder Management: Liaise with regional operations, HRBPs, contractors, vendors, and leadership to align training priorities. Act as a bridge between field realities and training strategy. Team & Trainer Management: Manage a team of field trainers across geographies. Coach and groom trainers for consistency in delivery, reporting, and learner engagement. Tech-Driven Learning & Content Deployment: Leverage LMS, WhatsApp groups, mobile learning apps, and microlearning tools for content rollout. Create and deploy e-learning modules in Hindi and vernacular languages. Ensure effective usage of dashboards to track learning progress. Monitoring & Reporting: Own training MIS and reporting cadence with accuracy and timeliness. Use Excel and data visualization tools to report training metrics, completion rates, and impact stories. Innovation & Scalability: Continuously evolve training formats and methods (e.g., role plays, gamified learning, vernacular videos). Proactively recommend and pilot scalable solutions to enhance field learning outcomes. Preferred candidate profile : Ideal Experience - 8+ years of L&D experience with focus on blue-collar workforce (preferably in logistics, manufacturing, or transportation). Strong command of Excel and data visualization tools (PowerPoint, Power BI/Tableau preferred). Proven experience in managing training for field staff (drivers, loaders, site operators). Well-versed in training methodologies for adult and experiential learning in field settings. Ability to create and deliver content in Hindi & English; regional language proficiency is a plus. Hands-on experience in trainer enablement, observation-based feedback, and coaching. Exposure to digital learning platforms, LMS tools, and mobile-first content. High ownership mindset, ability to manage ambiguity and operate independently. Willingness to travel extensively (15–20 days a month). Core Competencies: Planning and Organizing: Establishes a course of action and sequence of steps to ensure that activities and objectives are efficiently achieved. Result Oriented: Speed matters in the business. Drive a strong sense of ownership and accountability from every action. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Frugality: Frugal mind set with the ability to manage resources effectively. Communication: Strong verbal and written communication skills for effective interaction with various stakeholders.. Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Role & responsibilities Define the strategic direction of the site's IT in alignment with management. • Establish and support necessary evolutions based on the approved strategy. • Oversee all Information System activities (operations, hardware/software maintenance) and its organization. • Directly manage the site's IT team and oversee their skills development. • Define and manage the IT budget and investment plan for the site. • Ensure the implementation of work methods, tools, and knowledge capitalization practices. • Monitor the efficiency of IT activities and the quality of service delivered. Lead associated improvement plans. • Manage and prioritize IT projects, ensuring alignment with other business areas. • Guarantee the site's IT security (risk management, data confidentiality and integrity, addressing vulnerabilities as needed). • Ensure the reliability of equipment and define and implement backup and recovery plans. • Conduct technology watch, assessing the impact of new digital solutions. • Ensure coordination with the central IT function and communicate locally about events, changes, and projects. Reporting to the site financial manager, and functionally to the Corporate IT Infrastructure Manager, you are responsible for ensuring that the site's Information System is aligned with the company's strategy and for maintaining its operational conditions. Preferred candidate profile You hold a Masters degree with at least 10 years of experience, and you have already managed a multidisciplinary IT team (operations and projects). • You have advanced professional English skills. • You are proficient in the following IT environments: Microsoft O365, Azure, Active Directory, GPO, SAN storage (EMC Dell), backup systems, DRP, Cisco Catalyst, Meraki. • You have experience with ITIL framework, asset and server management, and network monitoring. • You are familiar with tools such as CheckMK, VEEAM, Hyper-V, Network LAN Analyzer, Fortigate, Zscaler, Varonis, Intune, WSUS, and with business applications including PTC Creo CAD & Windshill, QAD ERP, PowerBI/PowerApps, SharePoint365, Ignition MES/SCADA. • You have knowledge of telephony solutions and IT security
Role & responsibilities He / She will work in collaboration with operational teams from different organization's sites and services, Corporate IT, and software vendors/integrators, while respecting budget, schedule, application/infrastructure standards, and cybersecurity constraints. He / She will fully manage the exploratory phases of data with the Business team, up to the realization of AI application proof of concepts. He / She will follow an agile methodology and ensure the operational maintenance of models and their evolution (directly or via an integrator). In this role, the following responsibilities are expected: Conduct exploratory research on data and/or technologies related to business use cases. Develop AI application proof of concepts for evaluation purposes. Write comprehensive functional and technical specifications for projects, in collaboration with Business and IT teams. Support the industrialization of solutions up to production delivery. Ensure the operational maintenance of models (directly or via an integrator). Challenge various teams, from technical to business. Ensure that projects comply with the Company's architecture rules, cybersecurity principles, and ethical aspects (AI Act ...). Preferred candidate profile For this position, the following skills are expected: Technical: Proficiency in Python and AI libraries/frameworks: pandas, scikit-learn, PyTorch or TensorFlow, etc. Proficiency in the Azure environment. Knowledge of MLOps / Git / Docker / Microsoft AI Copilot. Ability to read, understand, and improve existing code. Experience in managing digital and AI projects in agile mode. Experience in API development (FastAPI) and proof of concepts creation. Behavioral: Excellent communication skills. Experience in cross-functional coordination on several simultaneous projects. Autonomy, proactivity, and ability to manage project priorities and risks. With an engineering degree or equivalent, you have at least 3 years of experience in data science, ideally in an industrial and international environment. You are forward-thinking, proactive, and possess leadership and analytical skills. You have a good command of technical English and are open to occasional geographic travel.
Role & responsibilities Provide back office contact point to customers. CRM user - Enter accounts, contacts, meetings, opportunity and offer creation, win/loss, status reporting etc. Take part of the order review and follow sales numbers. Technical application support. Commercial offers and tailored engineering solutions to customers. Provide timely reporting and inputs to the manager for monthly reporting. Entire sales process from prospect identification to customer satisfaction. Provide timely reporting and inputs to the manager for monthly reporting. Daily, customer satisfaction and accuracy of information. Daily, CRM Data quality. Daily, accuracy of information. Daily, quality of information / process efficiency. Monthly, booking and sales numbers. Monthly, quality of information. Daily, process efficiency. Monthly, quality of information. Preferred candidate profile Over 4 years in international business. Order review and follow sales numbers, Technical application support Commercial offers and tailored engineering solutions to customers CRM Candidates must have experience on handling products like industrial battery or industrial UPS.
Role & responsibilities Design sub-systems, systems for Mobility products development and customer projects in Mechanical domain. Able to perform design calculations, solution by validation, decision on meeting Technical requirements of the products. Decompose customer requirements pertaining to Mechanical subjects for each task and projects. Support bids, proposals, bid responses and estimating work packages for Mech activities. Provide solutions for concepts, feasibility studies, detailed designs, Design justifications, Assay sequence, Indus support, BoM, select parts, weight and cost optimizations, Electronic, electro-mechanical motion equipment, battery management. Perform Documents, procedures, BOM, dwg through ECP and ECR. Production, QA, Service, Proto build, validations. Electrical, FEA and RAMS requirements. Applications, Tech lead, tester, validation engineers, and other engineering professionals during the first tests / commissioning. Preferred candidate profile Around 5 to 7 + years experience required in product development cycle. Mechanical domain experience -designs with product life cycle experience. Synthesize inputs to develop Mech solutions per project requirements. Manufacturing knowledge on plastics, Sheetmetal, assembly process, Welding. Basic of Mechanics, simple mechanical calculations are to be performed. Design tools to validate like DFMEA, cost & weight optimization, DFA, GD&T, Stack-up analysis, Fault analysis, proto testing. Selection of OEM parts, Electro-technical parts, materials, design calculation. Creo & Windchill SW must . Any FEA experience is optional. Creo cabling will be an advantage. ECN & ECR knowledge is required. Good verbal and presentation skills Battery system knowlege is added advantage.
Role & responsibilities Manage SES action plan, work closely with the site management team to develop a continuous improvement (lean manufacturing) culture and ensure everyone is involved in the SES effort. Develop the main SES actions & programs based on the policy deployment objectives and SES Strategy. Monitor information/communication on the SES actions, planning & priority setting. Implement SES principles & lean concepts during all the phases of projects. Drive implementation of Corporate SES initiatives. Organize training workshops, train and coach the teams on SES tools and methods. Liaise with the Corporate SES team and communicate with other SES managers to provide information & share experience. Develop and implement the auditing program of the SES criteria. Be proactive in looking for external good practices and share them with the Saft SES network. Partner with the site management team and ensure development of Site Steering Matrix consisting of the priorities and strategic projects for the site. Manage and analyze various plant KPIs Ensure compliance with respect to organization's Code of Conduct and Compliance Program. Actively engage in building a strong safety culture. Support onboarding of new employees by providing trainings during induction. Guide and support employees on a day-to-day basis with respect to e-PMR, PSP and A3 projects. Look for external good practices and provide feedback to the Corporate SES leaders. Preferred candidate profile Bachelors/Masters degree in Engineering or equivalent experience. Preferably around 12 - 15 years of experience in Lean Six Sigma or similar Total Quality Management functions.
Role & responsibilities: We are seeking a high-ownership, tech-savvy L&D professional with experience in training blue-collar field workforce in the logistics industry. The ideal candidate will drive end-to-end execution of field training programs, identify capability gaps, manage and groom field trainers, and ensure scale-up using digital learning tools and robust training methodologies. KEY RELATIONSHIPS Reports to DGM L&D Direct Reports - 12 Regional Trainers Pan India. Other Key Relationships - Functional Heads, Internal business units KEY RESPONSIBLITIES:- Field Training Execution & Management: Plan and deliver training programs for drivers, supervisors, ground operations, and RO staff. Ensure standardized training deployment across regions in line with compliance and operational requirements. Facilitate onboarding, refresher, and behavioral training programs at filed locations for Green Line and UGEL. Training Needs Identification & Gap Analysis: Conduct field visits to identify skill gaps through observation, data, and stakeholder input. Design and implement interventions based on minimum knowledge frameworks and performance parameters. Stakeholder Management: Liaise with regional operations, HRBPs, contractors, vendors, and leadership to align training priorities. Act as a bridge between field realities and training strategy. Team & Trainer Management: Manage a team of field trainers across geographies. Coach and groom trainers for consistency in delivery, reporting, and learner engagement. Tech-Driven Learning & Content Deployment: Leverage LMS, WhatsApp groups, mobile learning apps, and microlearning tools for content rollout. Create and deploy e-learning modules in Hindi and vernacular languages. Ensure effective usage of dashboards to track learning progress. Monitoring & Reporting: Own training MIS and reporting cadence with accuracy and timeliness. Use Excel and data visualization tools to report training metrics, completion rates, and impact stories. Innovation & Scalability: Continuously evolve training formats and methods (e.g., role plays, gamified learning, vernacular videos). Proactively recommend and pilot scalable solutions to enhance field learning outcomes. Preferred candidate profile : Ideal Experience - 8+ years of L&D experience with focus on blue-collar workforce (preferably in logistics, manufacturing, or transportation). Strong command of Excel and data visualization tools (PowerPoint, Power BI/Tableau preferred). Proven experience in managing training for field staff (drivers, loaders, site operators). Well-versed in training methodologies for adult and experiential learning in field settings. Ability to create and deliver content in Hindi & English; regional language proficiency is a plus. Hands-on experience in trainer enablement, observation-based feedback, and coaching. Exposure to digital learning platforms, LMS tools, and mobile-first content. High ownership mindset, ability to manage ambiguity and operate independently. Willingness to travel extensively (15–20 days a month). Core Competencies: Planning and Organizing: Establishes a course of action and sequence of steps to ensure that activities and objectives are efficiently achieved. Result Oriented: Speed matters in the business. Drive a strong sense of ownership and accountability from every action. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Frugality: Frugal mind set with the ability to manage resources effectively. Communication: Strong verbal and written communication skills for effective interaction with various stakeholders.. Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.
Role & responsibilities The role focuses on discovering, defining, and standardizing key processes that directly impact business performance, customer experience, and profitability. The incumbent will identify and institutionalize 8-10 critical processes across operations, fleet, vendor, and customer interfaces that drive service reliability, cost efficiency, and operational predictability. By establishing measurable benchmarks, streamlining workflows, and introducing simple digital and monitoring tools, the role will embed consistency, control, and transparency into everyday execution. Ultimately, this role aims to create a culture of process discipline and continuous improvement that scales with business growth while strengthening customer confidence and commercial outcomes. Establish the Quality & Solutions foundation within the LNG & EV FTL business - focusing on process standardization, governance, and capability building across key operational and customer touchpoints. Discover, define, and institutionalize critical business processes (8-10 priority areas) that impact service reliability, fleet utilization, vendor performance, and cost efficiency. Develop and deploy digital tools and dashboards for real-time process monitoring, variance tracking, and data-based decision-making. Partner with Sales, Operations, Fleet, and Vendor teams to co-design customer solutions that align quality with business performance and yield improvement. Set measurable benchmarks and KPIs to evaluate process effectiveness, operational adherence, and service delivery performance. Conduct root cause analysis and continuous improvement initiatives to eliminate inefficiencies and enhance consistency across functions. Drive customer experience excellence by ensuring all solutions and service models meet agreed SLA standards and reflect organization's brand promise of reliability. Collaborate with Technology teams to integrate process quality into digital systems and ensure seamless data capture for review and governance. Enable commercial excellence by linking process optimization with yield improvement, cost reduction, and overall EBITDA impact. Champion a culture of process discipline and ownership across teams, embedding a mindset of doing it right the first time. Implementation and institutionalization critical business processes Yield and cost efficiency improvements driven through process standardization. SLA adherence and customer satisfaction metrics. Reduction in operational deviations and non-compliance. Adoption and usage of digital monitoring tools and dashboards. Contribution to EBITDA through process-driven improvements. Preferred candidate profile MBA/PGDM from a reputed B-School, preferably with a specialization in Operations, Supply Chain, or Process Excellence. 6-14 years of experience in quality, process improvement, or business excellence, ideally within logistics, transportation, or infrastructure sectors. Proven experience in developing and implementing scalable process frameworks that deliver measurable impact on cost, reliability, and customer satisfaction. Strong understanding of LNG and EV logistics operations and their commercial linkages. Demonstrated ability to work cross-functionally with sales, operations, and finance teams to drive outcomes. Certification in Lean Six Sigma or Operational Excellence will be an advantage. High learning agility, analytical ability, and a passion for building systems and culture from the ground up.
Role & responsibilities The role will be responsible for promoting and selling sustainable logistics solutions, ensuring achievement of revenue targets, customer satisfaction, and market expansion. The incumbent will focus on building direct relationships with freight customers - including MSMEs, distributors, warehouses, and small manufacturers - to generate demand for outbound and return loads, while strengthening customer retention through reliable service delivery and transparent engagement. Business Growth & Customer Acquisition: Identify, approach, and onboard local freight customers such as MSMEs, distributors, warehouses, and small manufacturers. Generate consistent demand for outbound and return loads through direct engagement and local market mapping. Negotiate and finalize commercial terms, payment cycles, and service commitments aligned with organization's policies. Develop a steady pipeline of confirmed and repeat customers to ensure optimal fleet utilization and profitability. Lead the local sales team in achieving monthly and quarterly sales, revenue, and margin goals. Customer Relationship & Retention: Ensure high levels of customer satisfaction through prompt response, reliable service, and transparent communication. Build strong partnerships with customers to drive long-term retention and recurring business. Collaborate with Operations and Planning teams to ensure timely truck allocation and flawless service execution. Address and resolve escalations effectively to maintain customer trust and confidence. Market Development & Intelligence. Track state-level freight demand trends, lane utilization, seasonal patterns, and competitor movements. Identify new business opportunities and underserved markets within the assigned territory. Leverage market insights to propose route-level pricing strategies and service enhancements. Maintain close connects with brokers, shippers, and local transport associations to strengthen market visibility. Sales Governance & Reporting ; Ensure timely and accurate reporting of performance metrics in CRM tools and Excel-based trackers. Drive adherence to company processes on quotation, billing, collections, and documentation. Monitor key sales KPIs, including: Number of new and active direct customers per month. Repeat booking ratio (%) Revenue and margin contribution per km / per truck Contracted load volume and utilization. Customer satisfaction and retention. Review sales performance periodically with leadership and initiate corrective actions where needed. Preferred candidate profile 10-17+ years of experience in Sales, Business Development, or Account Management within the Logistics or Transportation industry, preferably in the Full Truck Load (FTL) segment. Proven expertise in customer acquisition, freight negotiation, and key account retention. Strong understanding of freight market dynamics, including trucker-shipper-broker relationships. Exposure to digital freight aggregation platforms or tech-enabled logistics models is preferred. Proficiency in Microsoft Excel and working knowledge of CRM systems. Masters in Business Management (MBA/PGDM) from a reputed B-school. Strong familiarity with local geography, customer segments, and market characteristics. Core Competencies: Planning and Organizing: Establishes a course of action and sequence of steps to ensure that activities and objectives are efficiently achieved. Result Oriented: Speed matters in the business. Drive a strong sense of ownership and accountability from every action. Analytical Thinking: Capability to collect, analyze data, and make informed decisions based on insights. Having and Creating Trust: Ability to build and maintain positive relationships with colleagues and team members, collaborate to win. Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk. Frugality: Frugal mindset with the ability to manage resources effectively. Customer Centricity: Starts with customers and work backwards. Communication: Strong verbal and written communication skills for effective interaction with various stakeholders. Self-Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive. This role offers a unique opportunity to work at the intersection of strategy, execution, and leadership enablement-helping steer organization's vision of building the future of green and sustainable logistics.
Role & responsibilities Act as a key interface between customer and internal stakeholders for all After sales Service deliverables. Responsible for preparing key service KPIs, animating meetings based on KPI outcomes and driving improvement actions. Responsible for delivering Service-related documentations to customers based on agreed contractual deliverables. Responsible for building and updating the deliverable list of the project. Responsible for driving continual improvements in consultation and in coordination with Internal stakeholders based on Field level product and services performances. Guarantee the services quality by ensuring compliance with internal procedures and customer quality assurance plan if applicable. Develop documentation relevant to the project needs from Service needs & requirements. Lead customer centric initiatives to improve customer satisfaction index. Lead customer centric actions as well as handle Nonconformities on day to day basis. Proper safety practices and safety training up to date. Support our team members and constantly build safety culture. Strong safety culture to ensure compliance in accordance with practices / governing standards. Train customers , internal service team and Third Party service providers. Participate in management routines. Performance Management Routines. Manage team of service Engineers. Record and plan for prompt response to installation requirements. Meet schedules based on Customer Contractual needs & demands. Lead & supervise commissioning activity/arrange by managing team from within the organization and channel partners (service providers on behalf of the company). Drive continuous improvement actions in coordination with Quality and Cross Functional teams. Handle routine Service or Quality related issues or problems at high standards. Adopt escalation systems as appropriate. Prepare reports like monthly / weekly as appropriate and based on set processes and standards. Ensuring daily rhythm for closure of Customer issues comprehensively. Upkeep of MIS on Claims, data management & presentation preparation for Management Reviews Maintain schedules of AMCs (Annual Maintenance Contracts) , Installation & Commissioning visit, timely services and maintain records Update records of commissioning and obtain completion certificate from customer. Process Documents that lead to timely realization of receivables in accordance with schedules and support timely cash collection. Co-ordination with marketing for commercial activities. Key performance indicators: Claim closure performance vs targets. Customer Satisfaction Index. Planned vs actual Milestones with an objective to reach OTD ( On time delivery of services ) Number of critical Actions leading to reduction of claims Preferred candidate profile Education required: Degree / masters in electrical/ Electronic or Mechanical Engineering. Experience in Service process in similar Industry like Nickel Cadmium / Lithium Ion / Lead Acid Battery Industry. Exposure to the Power products industry is needed. Exposure to Industrial and Business processes is key. Strong orientation to technical aspects of products. 10 to 12 Plus experience of working in a service environment is required. Exposure to working in multicultural set up is preferred. Strong exposure and familiar to Manage Root Cause Analysis with stakeholders. Good hands-on working knowledge of Battery systems / cell level working principles. Demonstrated working knowledge and hands on experience in handling Batteries with Trouble shooting ,Installation experience. Good level of understanding of the manufacturing process. Strong domain expertise in utilizing and demonstration of problem-solving skills. Good experience and insight into associated functions like Customers processes, Third Party service provider management, service agreements with customers and suppliers. Strong technical aptitude (able to read & comprehend technical documentation & execute procedures). Exposure to Electro chemistry / Battery is an advantage. Working exposure to ISO 9001 / TS 22163 is preferred & added advantage
Role & responsibilities Developing, optimizing and improving manufacturing processes to enhance productivity, quality, Cost and safety. Identifying and implementing process improvements to reduce costs, minimize waste and increase efficiency. Collaborating with cross-functional teams to ensure smooth integration of new processes, technologies and equipment. Monitoring and analyzing process data, identifying trends and proposing solutions for process improvement continuously. Performing process capability studies, statistical analysis and data-driven decision-making to achieve operational excellence and meet production targets. Ensuring compliance with safety, environmental and regulatory requirements in all process engineering activities. Conduct detailed analysis and evaluation of existing manufacturing processes, identifying areas for improvement and recommending appropriate solutions. Design and implement process optimization strategies to enhance efficiency, reduce cycle time and improve product quality.. Collaborate with Industrial Engineering, Production and Quality assurance teams to develop and implement standard operating procedures (SOPs) and work instructions. Monitor and analyze process performance metrics, such as cycle time, yield and scrap rate and develop strategies to meet or exceed targets. Identify and implement process control measures, including statistical process control (SPC) techniques, to ensure consistent quality and reduce process variation. Provide technical support and troubleshooting expertise to resolve process-related issues and improve overall equipment effectiveness (OEE). Lead process validation activities, including protocol development, execution and documentation, ensuring compliance with regulatory requirements. Participate in cross-functional teams to drive root cause analysis, corrective actions and preventive measures. Provide training and guidance to production teams on processes, procedures and equipment to ensure successful implementation and operation. Stay up-to-date with the latest advancements in process engineering technologies, methodologies and best practices. . Preferred candidate profile: Bachelors degree in Engineering (chemical, mechanical, industrial or similar). 8-10 years of experience as a process engineer in a manufacturing environment. Strong knowledge of process optimization techniques, lean manufacturing principles, Six Sigma methodologies and statistical analysis. Proficient in process analysis, process modelling, statistical analysis and simulation software Excellent problem-solving and analytical skills with the ability to identify and resolve complex process issues. Working knowledge of process safety, risk assessment and compliance with regulatory standards. Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Good project management skills with the ability to priorities tasks and meet deadlines. Preferred skills and qualifications Experience with process improvement tools and methodologies such as Kaizen, 5S and Value Stream Mapping. Master’s degree in process engineering or a related field. Professional certification in process engineering or related areas. Experience with process automation and control systems. Knowledge of automation and control systems. Solid understanding of quality management systems, such as ISO standards.
Role & responsibilities : Facility & Infrastructure Management. Oversee maintenance and upkeep of plant infrastructure including production floors, warehouses, office areas, and common utilities. Ensure preventive and breakdown maintenance schedules are followed for all facility-related equipment and systems. Manage the operation and maintenance of plant utilities such as: Power supply systems (HT/LT panels, transformers, DG sets) Compressed air systems, Water treatment plants (WTP), ETP/STP. Chillers, boilers, HVAC systems. Monitor utility consumption and implement energy-saving initiatives. Coordinate with engineering and production teams to ensure utility availability align with production schedules. Ensure compliance with statutory regulations (Factories Act, PCB, Fire Safety, etc.). Conduct regular audits and coordinate with HSE for corrective actions. Manage housekeeping, security, canteen, employee transport, travel management (domestic & international) and other support services. Ensure hygiene and cleanliness in production and non-production areas. Oversee administrative support for plant staff including uniforms, lockers, ID cards, etc. Identify, evaluate, and manage vendors for utilities, housekeeping, security, and maintenance. Monitor vendor performance and ensure SLA adherence. Budgeting & Cost Control. Prepare and manage the facilities and utilities budget. Track expenses and implement cost optimization initiatives. Lead a team of facility executives, technicians, and support staff. Conduct training and ensure high performance and discipline among the team. Coordinate with local authorities and internal teams during emergencies. Preferred candidate profile Strong knowledge of plant utilities and infrastructure systems. Familiarity with statutory compliance in manufacturing environments. Excellent vendor and team management skills. Proficiency in facility and utility management systems and MS Office. Bachelors degree in Engineering (Mechanical/Electrical) or Facilities Management. 8–12 years of experience in facility, utilities, and administration management in a manufacturing setup.
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