3673 Service Desk Jobs - Page 17

Kotak Mahindra Bank Limited is looking for Customer Service Officer_R-WBG OPERATIONS (OPS)-Customer Service Desk to join our dynamic team and embark on a rewarding career journey Responsibilities: Provide excellent customer service through various channels Address and resolve customer inquiries and complaints Maintain detailed records of customer interactions Collaborate with other departments to improve customer satisfaction Assist customers with troubleshooting and technical issues Follow up with customers to ensure their issues are resolved Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We e...

Desktop support technician responsible for setup and deployment of all devices, for new hires onboarding and/or for repair/replacement in response to Service Desk tickets. Must work independently to manage one s time to meet the demands of our associates. Responsibilities: Respond to telephone, email, and online requests for technical support. Provide high level of customer service and quick resolution times Follow-up directly customers Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. Identify, research, and resolve technical problems of moderate comp...

Job Description Position:Service Desk Engineer-Infrastructure Management Experience: 1 -2 Years Work Mode: Work From Office Location: Noida Shift:Open to Night shift & 24*7 environment, Open to 24*7 environment Job Description: Handling calls, Emails, Chats, incidents, and events on the tickets. Log details of all incidents. Alerts/events and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company s quality management system. Documenting and reporting on service desk activities such as incident r...

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analys...

Perform system & network monitoring and checks daily. Manage IT assets and control and protects the organizing s IT assets throughout the asset life cycle, from acquisition through final disposition. Maintain & update all hardware & software asset information on regular basis (Monthly, Quarterly, Half yearly and yearly). Involve in IT asset management audit, policies, procedures, and processes. And Coordinate with team in utilizing the asset management tools to analyse, review and track asset data. Develop asset control processes to monitor accountability identification, maintenance, location, and contracts. Involve in software management. Responsible to provide IT trainings on regular basis...

Role Overview This role involves providing sophisticated technical support within a specific domain or technology area. The domain s pecialist diagnose s and resolve s sophisticated issues, collaborating with multi-functional teams. They apply expertise in their domain to ensure the stability and efficient performance of systems and applications. Responsibilities include solving, advancing and handling incidents, and contributing to knowledge sharing. The role is essential for resolving intricate technical problems, improving domain-specific knowledge, and delivering outstanding support, ultimately maintaining a high standard of reliability and performance within Kantar Profiles Technology. ...

Service Desk Analyst – Leading IT/BPM Company Training: 2 Months in Mysore | Posting: Pune/Bangalore CTC: Upto 5 LPA (Fixed) + Shift Allowances + Performance Incentives Tech Graduates only (B.E/B.Tech/BCA/MCA) Anandh@livecjobs.com Required Candidate profile Provide L1 tech support via phone, email & chat; troubleshoot hardware/software, VPN, O365, AD. Strong English communication & basic IT experience required. Immediate joiners required.

Service Desk Analyst – Leading IT/BPM Company Training: 2 Months in Mysore | Posting: Pune/Bangalore CTC: 2.5 LPA (Fixed) + Shift Allowances + Performance Incentives Tech Graduates only (B.E/B.Tech/BCA/MCA)–Freshers only Anandh@livecjobs.com Required Candidate profile Provide L1 tech support via phone, email & chat; troubleshoot hardware/software, VPN, O365, AD. Strong English communication & basic IT knowledge required.

Description: Must Haves- -Minimum 2-7 years of experience in IT/Customer voice support role. -Working experience with at least one ITSM Tool -Office 365 -Working knowledge of Store technology and equipment (Point of Sale, Store Network, Store Telecom) -Active Directory and Remote support tools -Excellent Communication and articulation skill. -Demonstrable experience of Microsoft Windows and MAC client operating systems as well as various software packages including Microsoft Office. -Ability to demonstrate practical troubleshooting and problem analysis techniques. -Good attention to detail and ability to show initiative. -Ability to prioritize, manage and perform under pressure to meet SLAs....

Description: About The Role : (Should be 3 - 10 points only) The role of the Major Incident Consultant is to undertake management of Major Incidents, ensuring that they are managed and communicated within the scope of Service Level Agreement, securing that all engaged parties perform up to high standards and follow agrees process. The role ensures that the output from Major Incident Management process is of high quality and provides management with the right level of business intelligence. The primary goal of Major Incident Consultant is, as a matter of urgency, to minimize or remove the adverse impact of Incidents on the business that is caused by errors within the IT Infrastructure, proces...

Hello Candidate, Greetings from Wings International ! We are hiring for Technical Support Associate/ Engineer for our client for Pan India locations. Position : Technical Support Engineer Job Role : Service Desk Experience : 6 Months - 2 years experience in service desk only (voice process) Qualification : B.Tech / BCA /B.Sc./ B.Com / MCA / M.Sc . with 60% in all academics. Job Locations : Chennai, Bangalore, Pune, Trivandrum, Noida, Gurgaon, Hyderabad Salary : 30 - 40% Hike on current CTC. Note : Communication should be Excellent . Regards Suman Chandra 99892 43344 81212 43344 90322 33456

Total Exp : 0-2yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Pune Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune Every Tuesday & Thursday starting from-10:00 am ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, tro...

Jr. Customer Service Executive - Cloud & Security Customer Service Operations Operational role that works under direct supervision, responsible for day-to-day customer service operations Maintain daily activities and routines. Ensure SLA are achieved & work proactively to maintain the same. Responsibilities Maintain Escalation matrix Troubleshooting Monitoring

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support ...

About the Role: We are seeking an insightful and customer-focused End-User Experience Analyst to monitor, analyze, and improve the experience of our end users across all digital platforms and IT services. Your goal will be to ensure smooth, efficient, and satisfying interactions between users and technology, identifying pain points and driving enhancements that maximize productivity and minimize downtime. Key Responsibilities: Monitor and Analyst end-user experience across desktops, mobile devices, applications, and cloud services using tools and analytics platforms. Collect and interpret user feedback, support tickets, and usage data to identify trends and issues affecting user satisfaction...

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 5.5LPA + Incentives -Pick & Drop -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App @ 8055579231 / 7773954898 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Pick & Drop Growth through IJP in IT

Hiring for Service Desk/ Desktop Engineer Role: Desktop/ Technical Engineer Location:Pune Qualification: Any graduate Experience: 1 years + Rotational Shift Rotational Week off 5 days Working Work From Office For more info contact Sakshi @ 8588061346

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in Job Description for Help-desk Support Trainee You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by util...

Dear Candidate, Job location: Hyderabad Mode of Interview : Walk in @chennai Job Description for Help-desk Support Engineer: One Liner : Fluent in Spoken & Written English (B1 CEFR level minimum). Basic troubleshooting skills and foundational ability to identify and resolve tech problems, by following basic steps and readily available instructions. Must Have Skills : English Proficiency: Must be proficient in both written and verbal English, equivalent to CEFR Level B1 (proficient). This includes the ability to, Hold clear, spontaneous, and productive conversations via phone. Write detailed, grammatically correct support emails and chat responses. Communicate complex technical issues to non-...

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 2+Service Desk Package upto 7LPA Location- Bangalore Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 Or Sakshi-8588061346

Greetings from Ignites Human Capital Services Graduate with 2 years of Technical Support Experience salary 7lks call kim@7829423175 call Anjum@7795311458 call ashwin@7848820043 call aditi@7795311459

Role & responsibilities . Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in troubleshooting and resolving client issues effectively. - Collaborate with team members to enhance service delivery and client satisfaction. - Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong communication skills to interact effectively with clients. - Ability to analyze and interpret client issues accurately. - Familiarity with v...

Dear Candidate, PFB the JD Below, Location: Chennai Mode: WFO NP: Immediate or less than 30 days Role & responsibilities : Service Desk Engineer: L1/L2 Support) Role Summary: Serve as the first point of contact for IT and application support requests, handling approximately 2,400 tickets/month via chat, email, phone, and the Teams Universal Bot. Responsibilities Provide L1L2 support for M365, Azure AD, and endpoint issues. Log, categorize, and resolve incidents and service requests per SOP. Escalate unresolved or recurring issues to Command Center or L3. Contribute to knowledge base and AI-Ops automation candidate identification. Drive first-contact resolution and excellent customer experien...

Proven experience leading and managing a service desk or technical support team, typically 5+ years. Experience managing teams across multiple shifts or remote locations is often preferred ITIL Foundation certification, demonstrating a foundational understanding of IT Service Management principles Ability to interpret data, identify root causes of problems, and develop effective solutions Should be able to track and analyze key performance indicators (KPIs), such as resolution times, customer satisfaction scores, and ticket volumes, to identify trends, gaps, and areas for improvement Apply methodologies like Lean, Six Sigma, or PDCA to identify inefficiencies and implement process improvemen...

Years of experience : 2 - 4 years Roles and Skills: The DEM Analyst is responsible for proactively analysing the digital experience of end users and identifying potential areas for improvement within End User Experience Management technologies, such as Nexthink , Lakeside Systrack, and Aternity, as part of the End User Analytics Services that Fujitsu provides to our customers. As the DEM Analyst, you will focus on analysing the digital experience scores on a proactive basis and providing reports to account team stakeholders on the key issues that are causing drops in digital experience and recommendations for improvement areas. You will also conduct deeper investigations with support from re...