1424 Service Desk Jobs - Page 17

Skill: L2 support (service desk/Technical support) Exp: 3+Years in L2 support in international voice Qual: BE/B.tech, Bsc, BCA Sal: 4.8 LPA Loc: Bangalore Shift: 24/7 Immediate Must have: L2 support in international voice Regards, Stefi 7826055629

" Criticality Analysis,Service Desk,Security Incident Response ","description":" Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts as the central point of contact during major incidents and coordinates across internal teams and external partners to drive resolution and continuous improvement. Key Responsibilities: Assess the impact and severity of major incidents; gather data to support decision-making. Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged. Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication. Maintain clear, timely communication with internal stakeholders, external partners, and authorities. Develop and maintain communication templates for effective incident updates. Ensure adherence to response SLAs and escalation procedures. Coordinate with external vendors for additional support during incidents. Maintain accurate records of incident response activities and decisions. Conduct thorough post-incident reviews to identify root causes and improvement opportunities. Assign and track Problem records to resolution, coordinating RCA to closure. Create and manage incident response and escalation plans. Establish metrics and reporting to track incident and problem management performance. Continuously review and update incident response plans and frameworks. Provide support and guidance to the incident response team during complex situations. Develop contingency plans for various scenarios and ensure organizational readiness. Requirements: 4+ years of experience in IT operations within a large-scale environment. 5+ years of hands-on experience leading major incident resolution. Strong background in Incident and Problem Management (5+ years). Solid understanding of ITIL processes Incident, Problem, and Change Management. Experience working with ServiceNow (or similar ITSM platforms). Familiarity with cloud platforms like AWS and Azure. Ability to work in a 24x7x365 on-call rotation. Key Skills: Incident & Problem Management Criticality Analysis Service Desk Operations Security Incident Response Communication & Coordination ITIL Framework ServiceNow Cloud Platforms (AWS, Azure) Notice period: Immediate Job location: Chennai ","

Troubleshoot and resolve issues Perform system maintenance and data cleanup Manage user accounts and profiles Monitor network activity. Conduct in-house application training Requirements Strong Windows OS & Linux knowledge. Good in communication.

Experience - 4- 10 Years Notice - Immediate to 15 days Requirements:- Modules:- QA Supply Chain Oracle PLM QA Supply Chain Oracle SCM (INV / Costing) QA Supply Chain Oracle SCM (OM) QA Supply Chain Oracle SCM Planning QA Planning Oracle Finance (Revenue) QA SOX Oracle Security Job description: Responsible to lead end to end Oracle Cloud implementation/rollout projects. Oracle Fusion Testing experience at least 4 years. Experience of testing at least 2 implementations/support Experience in integration testing. Good understanding of Agile Process and experience in working with Agile teams. Good understanding of testing techniques and methodologies. Hands on experience with Jira-Zephyr Test Management. Understanding on Oracle release process and impact assessments. Understanding of change management and change control processes. Understanding of receiving and recipient accounting processes. Self-motivated and self-directed abilities to prioritize and execute tasks in a high Pressure. Environment when there is no right answers and aligning with ""time-critical"" deadlines. Proven analytical, evaluative, and problem-solving abilities. Adhere to best practices in support & maintenance model to meet best of the SLAs. Ability to collaborate and work with different teams. Excellent communication skills. Understanding of receiving and recipient accounting processes. Experience with organization and location configuration in Oracle. Familiarity with month-end and quarter-end procedure. Strong problem analysis and prioritization skills. Experience with ticketing system and incident management. Excellent communication and documentation skills. Ability to work effectively under pressure during critical business periods. Qualifications : Experience with Oracle ERP systems. Background in technical support or service desk environments. Understanding of SCM/finance management concepts. Customer service orientation. Strong analytics and troubleshooting skills.

Greetings from Mphasis! Were excited to announce that were hiring for the ITO Service Desk across our Bangalore and Pune locations! If you're passionate about technology, eager to learn, and ready to grow in a dynamic, fast-paced environment, this opportunity is for you. Position: Technical Support Engineer ITO Service Desk Location: Bangalore / Pune Experience: 02 years Qualification: Any Graduate (ITIL certification preferred) Key Responsibilities: Respond to customer queries via inbound calls, chat, and email within defined SLAs Provide Level 1 and Level 2 technical support for desktop environments, banking applications, account management, VPN, printers, and more Troubleshoot issues related to Windows/Mac OS, Citrix Virtual Apps, AWS, and virtualization technologies Use remote desktop tools and help desk software (e.g., Webex, LogMeIn, Bomgar) Log, categorize, and manage incidents and service requests using ticketing tools like ServiceNow and RemedyForce Escalate unresolved issues to internal teams and document technical knowledge Work in a 24x7 rotational shift environment Technical Skills: Hands-on experience with Windows 10/11, Mac OS, and O365 Familiarity with remote support tools and virtual desktop infrastructure (Citrix Xen Desktop, Xen App) Knowledge of ITSM processes (Incident Management) Strong analytical and troubleshooting skills Effective business communication and time management Experience with password resets, account management, and software installations Behavioral Traits: Excellent spoken and written communication (neutral/American accent preferred) Positive attitude and energy Self-motivated and eager to learn Active listening and customer-first mindset Join us at Mphasis and be part of a team that values innovation, collaboration, and continuous growth. Apply today and take the next step in your tech career! Warmest Regards, Bhavya Periyadan

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Service Delivery Management: Responsible for service delivery to all assigned customer(s) to the Service Level Agreements (SLA) and Operational Level Agreements (OLA) Accountable and responsible for all Service Operations Processes (Incident, Request, Problem, Capacity etc.), amend and create new processes where appropriate. Take ownership of all major incidents and coordinate efforts across multiple teams and departments from identification through resolution. Coordinates the activities for Problem Management. Send clear and regular communications to various stakeholders during major incidents to keep everyone informed. Manage the service desk tool (s), enhance and innovate where appropriate. Maintain, monitor and improve services. Liaison to customer for escalations and service quality. Identify project risks and issues, maintain risk register, and issues logs. Ensure that all operational procedures are executed. Responsibility for the testing and monitoring of all DR procedures. Reporting: Ensure customer satisfaction levels are maintained. Report on KPIs and SLA achievements, on daily, weekly, and monthly intervals where appropriate. Major incident reporting. Provide input/analysis on Staff Performance Maintain & monitor customer satisfaction levels. Vendor Management Management of local and global suppliers. Develop and maintain professional / trustworthy relationships with vendors. Negotiate pricing and contract reductions where appropriate. Complete vendor assessment forms. Liaise with the customer and external managed service vendors to coordinate IMAC-Ds on new/existing WAN connections. Compliance Ensure project documentation is up to date (e.g. SOHB, ISO processes, etc). Configuration changes as required (e.g. Categories, accounts, escalations, notifications, assets, forms, etc). Own processes and ensure customer requirements are met (Infosec, compliance, etc). Ensure the adoption of Apex Processes and procedures across the acquired company, in line with the timelines of the transition project. Support client audits with documentation and audit responses in relation to IT questions. Competencies/Experience: 3rd Level Degree in IT Discipline or similar. 3+ years in a management/leadership role delivering service against SLAs or agreed targets. Strong leadership and influencing capabilities. Good presentation skills and Communication skills. Good documentation skills. PM certification desirable. Experience with OLAs, managing internal customers. Experience in working with business auditors and the associated documentation. Experience with managing vendors, and budgets. Experience leading an IT team either in Supervisor, Team Lead or Manager role. ITIL Certified v4 with experience in an ITIL environment, Experience with Incident/Problem/Change management processes, experience in outsourced IT preferable, technical background in infrastructure required. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Technical Support Voice process US process Excellent Communication skill Only Graduate candidates can apply 5 days working both side cab Minimum 1years exp in support Contact - Sunny 7017379244 Required Candidate profile Skills- networking, IT, Routing, Switches, Moderm, IP, Address DNS, DHCP, WIFI, Interne ,VPN Voice process immediate joiner

Position Title : Service desk Engineer REPORTING TO: Service Desk Manager Environment Testing Europe WORKING LOCATION: Bangalore - India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Environment Testing Europe. You will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential. SPECIFIC ASSIGNMENTS : As part of the Environment Testing Europe Team you will act as primary contact to support infrastructure regarding: Workplace related queries and issues. M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Infrastructure related problems for service provided to Environment Testing Europe. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Register, classify, route, follow-up and resolve request according to internal processes. As 1st Level Support Provides technical support to end-users by identifying problems, researching and answering questions, troubleshooting problems or forward them to the 2nd level support Own the incoming requests and manages escalations. Support in creation operational documents/instructions for Service Desk team. Identify and document Workarounds. Support maintenance and accuracy of Knowledge articles available for end-users via service portal. Identify candidates for Service Catalogue items based on commonly requested items by end users. REQUIRED SKILLS : An ideal candidate should have: 2+ years of experience in Service Desk agent function. Basic understanding of Azure Cloud and M365. Excellent communication and interpersonal skills. Very good command of English written and spoken. Can do approach and capability to work in dynamically changing environment. Below skills will be an advantage: Service Now, BMC Helix knowledge. ITIL Foundation certificate. Azure Cloud knowledge. File name: Page 1 of 2

REF71073Y_2025155160 - Senior Program Analyst - EIT - Desktop Support - Vizag - 3 to 5 years Exp Job Responsibilities: -* Attend all the Tickets forwarded by Service Desk.* Taking follow up with engineer of daily basis work.* Ensure Tickets are resolved within SLA agreed with WNS.* Escalate Tickets to the next level as & when required to the respective Back-end teams and follow up to its closure with a complete resolution. * Asset Inventory management.* Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft Windows 8, windows 8.1, windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.)* Active Directory User Administration.* Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation. * Providing daily support for printers and Scanner.* Re-image the system using SCCM* Managing and configuring the IP Phones and PSTN Phones.* To ensure all the desktops and laptops are covered with Latest Anti-Virus DAT & relevant security patches Maintain software and hardware inventory records. * LAN trouble shooting, LAN patching and working on different network related issues Safe Boot (MacAfee End encryption & bitlocker) Installation on Laptop.* Troubleshooting of hardware and O/S, Software Installation. * Basic Networking & Data sharing * TCP/IP Configuration, Internet Maintenance* User Profiles Backup and Restore. * Sharing folder, sharing device & Printer.* Knowledge on Video conferencing Setup in day-to-day work and AV Support (Audio/Video) Conferencing. * Provide accurate shift handovers and email communication to the respective Managers.* Providing remote support through RDP, VPN, MS-LYNC, Dame-Ware utility.* Resolving application related issue inside as well outside terminal (RDP), Citrix & VM Ware player.* Experience in Handling International Clients* Providing End User Support process.* Participation in IT/InfoSec audit related activities, which will be as per audit standards.* Excellent communication skills * Timing -24*7 Rotational* Coordination with client on IT requirements* Provide L1/L2 support to users* Ensure Service Levels are consistently met with continuous improvement. * Daily monitoring of tickets across locations.* Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups Ramp down.* Pro Active - Inventory management, EPO Compliance, SCCM Compliance.* Ensure right skill resource availability across locations. Qualifications Bachelors Degree

Req Exp- Min 4 Years in giving Trainings - Microsoft, Azure, Servicenow, Office365, ServiceDesk Any Gradudate WFO | 5 Day's working|US Shifts CTC - 8.5 to 9 LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

DUTIES/RESPONSIBILITIES Handling High volume of chats (handling simultaneous chats) Email handling Phone handling (English), M-F 0700-2300 ET, S-S 0700-2200 ET) Basic printer troubleshooting (network printing) Basic Network diagnostics Application troubleshooting (POS log captures, cache clearing, Office, Adobe, etc) SCCM Software Center installations Browser troubleshooting Office 365 Basic Windows 10 Operating system knowledge (confirm disk space, resource consumption, clearing temp files, check Ram, etc.) Western Union security certificate management and installation Assessment skills: analytics of complex systems and issues, trend analysis. (spotting chat and ticket trends) Detailed oriented for logging Service Requests Software installations Password resets CORE POS user requests (DM, SM, or CSR (Certificate Signing Request) setup, access/login issues) Core back-office (CBO) admin for New CSR setup, pin, bingo card setup for approvals, etc. Provide high levels of support for corporate and retail users. Establish procedures to address customer issues accurately and consistently. Take ownership of high priority incidents and escalate as necessary. Answer questions and provide directions related to products and services. Planning and scheduling time with all areas of IT support to meet service level agreements. Managing call and chat queues to prioritize incoming issues based on business priorities. Coordinate with other departments to resolve issues. Escalate critical issues to support and development teams. Document reported issues and activities in ITSM system. Maintain records of customer interactions for knowledge base articles Provide updates to help desk managers. Collaborate with IT and cross functional teams. Build trustful relationship with stakeholders. Identify opportunities for team effectiveness improvements. Support boardroom equipment and conferencing software (Cisco, Logitech, Microsoft Teams) Support mobility devices(iOS/iPhone/iPads) for VIP and home-based office (HBO) users. Provide software and hardware support to retail locations. End User Support (Software/Hardware): AD/O365 account support Microsoft Authenticator - MFA Desktop, Laptops, MFP (Multi-Function Printers), Tablets (Android/iPads), Retail Peripherals (Check scanners, cameras, receipt printers), VDI (Virtual Desktops) Hardware Management (device driver updates, installation) Inventory Management. Support for operating systems, MS office suite, and other business applications. Address access issues related to password, security, application configuration, troubleshooting and general inquiries. Follow standard EUS and IT Security procedures and log interactions. CMDB asset management Manage, maintain, and deploy desktop images. Escalate complex or urgent issues to relevant IT teams. Network Support: Handle Network topology issues. Router identification and configurations Fail-over network to backup connections. Troubleshoot SDWAN (Software Defined WAN) issues. Dispatch ISP technicians to stores Manage list of Internet Service Providers (ISP) Troubleshoot and escalate store alarm connectivity issues (Tyco) when needed. Perform other duties as assigned. Qualifications EDUCATION Associate or bachelors degree in software engineering, Computer Science, IT, Computer Engineering, or similar education or work experience. ITIL certification and/or relevant industry certifications preferred. EXPERIENCE Minimum of 4 years in a Helpdesk/Service desk, IT Service Delivery, or Desktop Support role. Experience with customer facing IT systems with complex back-office integrations. Broad knowledge of IT operations (networking, telecom, infrastructure, security, desktop support) Experience with deployment tools (SCCM, PDQ, Altiris, etc.) and PowerShell is a plus. Experience managing Active Directory user environments, hybrid Azure. Experience managing and maintaining desktop images. Experience troubleshooting corporate desktop hardware and software. Functional knowledge of financial instruments and industry domains in a plus. Understanding of networking fundamentals & troubleshooting such as TCP/IP, DHCP, and DNS protocols. Familiarity with troubleshooting various types of network hardware such as routers and switches. Proficient in configuring and managing devices to ensure smooth network operations. Experience in Router identification and configurations, fail-over to backup connections. Knowledge of SDWAN (Software Defined WAN) SKILLS Microsoft 365 admin or Office 365 certification is a plus. Experience in hybrid Active Directory Environments. Outstanding communication skills (customer interaction, updates, analysis) Ability to articulate complex technical information into simple-to-understand terms. Problem-Solving Skills. Excellent Written communication (documentation of system issues, analysis, solutions in the ITSM system, and feedback for improvement of help desk procedures) Time management Knowledge of help desk software, ticketing systems, and databases Experience leveraging geographically diverse IT support teams.

JOB DESCRIPTION Technical Support Engineer/Service Desk Analyst The resources will be monitoring and maintaining the computer systems and networks within an organization in a technical role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. QUALIFICATION - BE/B.TECH & BCA, BSC-Computer Science/IT with 60% in academics (Exception can be considered. Chemical & Bio-Tech branch not eligible). Year of Pass-out- 2023-2024 only (Graduation degree or Provisional certificate required) For 2025, Passing year Candidates can apply after their completing Final semester Exams. Also, Backlogs result candidates will not be considered by client. SALARY 16962 /- per month for the first 6 months on rolls of Maintec (Based upon performance, the candidates can be absorbed by our client in their rolls, post completion of service for 6 months and beyond). Job Location Noida, Chennai, Bangalore & Trivandrum. Hiring process- Step -1 _Free Induction training (Min 2-3 weeks virtual by Microsoft Teams app) Step -2 _ 3 rounds will happen:- Versant (57/80 marks need to score) 1st Chance will be free of cost) Telephonic with Project Manager Video Call _ NO STIPEND/SALARY DURING TRAINING_ _Laptop and min 25 mbps Internet Speed is mandate_ Candidates need to clear the evaluation as per our partners HTD parameters to finally join/on-board the organization. Excellent English Communication skill required for all the requirements. Technical and Communication Parameter (English) 1. Neutral pronunciation with No or Negligible FLI/MTI 2. Fluent in English communication without any grammatical mistakes. 3. Good Knowledge on Windows Server 2003/2008/2012/Linux operating systems and ADS 4. Good Knowledge of Networking - CCNA and ITIL. 5. Installation configuration of Email Clients like Outlook, Antivirus and other application software 6. Ready to work in 24x7. Note: Kindly share your resume to my email or share it in my whats app number, details given below. Phone No: +91 8608922945 Ravichandiran.R - ravichandiran.r@maintec.in

Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Freshers and experience can apply Minimum 1 year of experience in technical voice support Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Shiva Contact: 7996772782 mail: rivera.shiva10@gmail.com

Role & responsibilities: Service Desk & Remote Support Level 1 / 1.5 Support Job Title: Technical Support Specialist (L1.5) Key Responsibilities: Provide first-line technical support globally via phone, email, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with OKTA MFA setup, password resets, and login-related support. Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE). Resolve device-related issues such as system freezes, BitLocker, and driver problems. Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect. Document incidents and resolutions accurately; contribute to knowledge base updates. Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 24 years of experience in a service desk or technical support environment. Proficient in Windows and macOS environments, Office 365, and Active Directory. Excellent customer service, communication, and analytical skills. ITIL Foundation certification is an advantage.

Looking for immediate joiners, Technical Support Engineer, Pune (AD, Outlook Configuration, Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8LPA Interested, plz call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Mega Walkin Drive for Service Desk International Voice for Technical Support Job description Hiring for - Service Desk (Technical Support || International voice) Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software.Should Aware of PC/Laptop troubleshooting Both Hardware & Software.- Knowledge of networking and support, VPN, Active Directory . Qualifications Freshers and Experience both are eligible Freshers with only Excellent communication skills are preferred Experience with Min 6months-5yrs of exp into Technical support for voice are preferred Should have Excellent Communication Skills with Good Technical Knowledge Only Immediate joiners are preferred Work from Office/ Rotational night Shift/5 days working & 2 weekoff/ Both side Transportation Provided Note: Candidates should carry their Resume and Aadhar card with them and please do mention the name Aniketh on top of your resume while coming Role: Technical Support - Voice / BlendedIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not RequiredKey SkillsSkills highlighted with are preferred keyskillsService DeskTechnical SupportTechnical Voice ProcessOutlook ConfigurationWANRemote SupportVPN ConfigurationTroubleshootingLAN Networking About companyTech MahindraCompany InfoAddress:WEBSurvey No. 62/1A, Part B, Tech Mahindra Technology Centre, Special Economic Zone, Dundigal Municipality, Bahadurpally , District : Medchal -Malkajgiri, Hyderabad - 500043 (Telangana)Beware of imposters!Naukri.com does not promise a job or an interview in exchange of money. Fraudsters may ask you to pay in the pretext of registration fee, Refundable FeeRead moreServices you might be interested inKnow moreResume DisplayIncrease your profile visibility to recruiters upto 3 times Get a Featured Profile, Stand out and get noticed in recruiter eyes.

Japanese NL4 certified; familiar with ITSM process Working Hours: Shift 1 – 2.30 PM IST to 11 PM IST Shift 2 – 10.30 PM IST to 6 AM IST On-call Support on Sat & Sun 3Years experience in Japan client communication and translation skills Excellent written & verbal communication skills in Japanese Language Japanese NL4 certified and familiar with IT terminologies Efficient in Japanese to English and English to Japanese translations Follow SOPs to address Application & Infrastructure issues Participate in Major Incident Management for Critical issues Collaborate with customer stakeholders, IT L2 support team Familiar and experienced on ITIL Processes - Good to have

Exp-Min 1 Year in Service Desk | Ticketing Tools Voice-International Excellent Communication Any Grad CTC:Up to 4 LPA Fixed + Allowances + Incentives Location: Pune Both way cab Immediate Joiners ONLY Shifts: 24/7 (US Shifts) 7023955677 (HR Kajal)

Provide first-level support for incidents &service requests Log, categorize, prioritize, and track tickets using ITSM tools (e.g ServiceNow, Remedy) Resolve basic hardware, software, printer, &network-related issues Assist users with password resets Required Candidate profile Guide users through simple step-by-step troubleshooting instructions Escalate unresolved issues to L2/L3 teams proper documentation Follow up on open tickets and ensure timely resolution as per SLA Perks and benefits Perks and Benefits

Hiring for Team Lead Service Desk, 2 years as Team Lead Mandatory Total Experience- 6 years Location: Bangalore Salary Upto 9.5 LPA Required Candidate profile 2 years as Team lead require and total 6 years of experience Worked into IT Service Desk

Job Title: Technical Support Executive Telecom Department: Technical Support / Customer Support Location: Bangalore Reports To: Technical Support Manager / Team Leader Employment Type: Full-Time Job Summary: We are looking for a skilled and customer-focused Technical Support Executive to assist customers in resolving technical issues related to telecom services, including mobile networks, broadband, and fixed-line services. You will act as a technical liaison between the customer and the company, ensuring high levels of technical assistance and customer satisfaction. Key Responsibilities: Provide first-level technical support via phone, email, or chat for issues related to telecom services. Diagnose and troubleshoot hardware, software, and network-related problems. Guide customers through step-by-step solutions and remote configuration when required. Escalate complex or unresolved issues to higher-level support or field engineers. Track and follow up on customer issues until resolved and closed. Log all customer interactions accurately in the CRM system or ticketing platform. Assist in configuration and support for routers, modems, and other telecom equipment. Educate customers on using services effectively and preventing recurring issues. Stay updated on new technologies, services, and troubleshooting techniques. Adhere to service level agreements (SLAs) and performance metrics. Requirements: Education: 10+2 , Diploma or Degree. Experience: 0 to 6 years of technical support experience, preferably in telecom or ISP domain Skills: Strong knowledge of networking concepts Familiarity with telecom hardware and tools Basic knowledge of VoIP, mobile networks Excellent troubleshooting and analytical skills Good written and verbal communication Ability to work in shifts and under pressure Contact Point : Rashmi - 7760984460 Mallik - 7259027282 Vishnu - 7259027295 Deepa - 9900024811

Role Description - To support IT operations during the assigned shift by identifying closest possible cause(s) of production issues & actively participating in the resolution process through coordination with resolver groups. Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Responsibilities - Co-ordinate resolution of open faults/ incidents by identifying closest problem cause & by communicating with various resolver groups thus working towards earliest possible resolution. Respond to queries either in person or over the phone basis the ticket raised. Manage Service Desk mailbox to acknowledge and respond to queries or assistance required over emails. Maintain regular communication with end-users through timely updates. Ensure strict adherence to the Service Desk life-cycle by closely tracking assigned tickets, rigorously follow the IT escalation matrix for applicable issues. Effectively executing service/support requests of senior management users. Identifying recurring problems, reporting trends to the Shift Leads & recommending solutions. Perform routine activities from start-to-finish like Antivirus/patches updates on end points, maintaining end-user workstation inventory, upkeep of common devices like printers & other IT accessories. Help Desk Skills and Qualifications An Associate's degree in computer science / Graduation / Diploma in Computer Hardware or related field. Must have worked in an internal client base organization Minimum 600 to 700 end user infrastructure base Troubleshooting first level which includes basis network level troubleshooting via system (tracert, continuous ping, etc.) hardware/software/OS level troubleshooting. A strong working knowledge of computer systems, hardware, and software and the ability to troubleshoot and diagnose problems Working/troubleshooting knowledge Windows OS XP/10/11 and Microsoft Suite. Requirement Good problem-solving, analytical, and team-working skills and ability to communicate effectively to help customers fix their issues and feel satisfied with the experience. Excellent communication and interpersonal skills. An openness to learning new technologies. Should be comfortable to work in shifts. (including night)

First Line Support (Logging, prioritization, tracking and routing incidents reported by users) this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA. Ability to learn and support employer specific applications. Knowledge on SQL Written and Verbal communications skills. Should be multilingual. Attend user calls and enable them to log complaint through complaint portal. Should possess skill to understand gravity of issue reported and relate to Business criticality. Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA Formalizing application support FAQ Prior experience in the similar field is an add on Preferred Skills Previous work experience in applications like CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions. Education Qualification Graduation in any stream Previous work experience is IT Application Support Working Location- Chennai

First Line Support (Logging, prioritization, tracking and routing incidents reported by users) this is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc. Responsible for customer interactions and respond SLA. Ability to learn and support employer specific applications. Knowledge on SQL Written and Verbal communications skills. Should be multilingual. Attend user calls and enable them to log complaint through complaint portal. Should possess skill to understand gravity of issue reported and relate to Business criticality. Follow up with L2/ L3/ Business Team/ other stakeholders to ensure that complaints are addressed as per SLA Formalizing application support FAQ Prior experience in the similar field is an add on Preferred Skills Previous work experience in applications like CRM, MSME, INSURANCE, ERP, CORE BANKING ARE value additions. Education Qualification Graduation in any stream Previous work experience is IT Application Support Working Location- Chennai

Join Infosys BPM as a Technical Support Specialist Empower Customers Worldwide! Are you passionate about technology and helping people? Do you enjoy solving complex technical challenges and making a difference in someones day? Infosys BPM is looking for a dedicated Technical Support Specialist to be the voice of our consumer products and deliver world-class support. What Youll Do: As a Technical Support Specialist , you’ll be the frontline hero for Microsoft’s software, hardware, and services. From troubleshooting issues on Windows and Microsoft 365 to assisting with device connectivity and billing inquiries, your expertise will ensure every customer gets timely, clear, and effective solutions. Engage customers via phone, chat, and email — listen actively, empathize, and communicate technical concepts clearly. Troubleshoot and resolve technical issues related to Windows, Office, Surface devices, and more. Provide remote assistance and manage cases with accuracy and professionalism. Help customers with account management, billing, refunds , and product activations. Collaborate across teams to improve products and customer experience. Stay up-to-date on the latest Microsoft updates, patches, and product releases. Aim for first-contact resolution and consistently deliver exceptional customer satisfaction. What You Bring to the Team: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Prior experience in technical support or customer service. Strong communication skills — you explain tech simply and patiently. Problem-solving mindset with empathy and patience. Familiarity with Microsoft products is a plus; certifications like Azure Fundamentals or M365 Fundamentals are welcome but not required. Comfortable working in a fast-paced environment and supporting customers globally. Why Join Us? Global Impact – Support millions of Microsoft users worldwide. Learning & Growth – Continuous upskilling with Microsoft’s latest technologies. Collaborative Culture – Work alongside experts and grow your network. Flexible Work Environment – (Add if applicable: WFH / Office location details) Be a Problem-Solver – Make an immediate difference by resolving real customer issues. Ready to take your tech support career to the next level? Apply now and become a key part of Infosys BPM’s mission to empower every person and organization on the planet! Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd