2532 Service Desk Jobs - Page 17

1. Resident Interaction & Query Resolution Serve as a front-line representative to address walk-in, phone, and email queries from residents. Assist residents with information related to amenities, community rules, maintenance, billing, events, and other services. Log all queries and service requests in the CRM and ensure timely resolution through coordination with respective departments. 2. Service Desk Operations Maintain a professional, courteous, and helpful demeanor at the Citizen Center. Manage queue systems and ensure a smooth flow of citizens for different services. Issue forms, accept applications (e.g., NOC, parking, ID cards), and assist with documentation where needed. 3. Coordination & Follow-ups Follow up with internal departments (maintenance, housekeeping, security, etc.) to ensure service completion. Escalate unresolved issues to the relevant authority and ensure closure with feedback from residents. 4. Record Keeping & Reporting Maintain accurate logs of citizen interactions, requests, and escalations.

About ATECH Cloud (Cloudzen 365) Atech is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel Company website link: https://atech.cloud/ Role Scope Job Title : Technical Service Desk Team Leader (India) Dept : Operations Team : Service Delivery / Support Manager: Service Delivery Team Leader (UK) Location : India, Ahmedabad offices Operational Window & Shift Pattern : Mon-Fri UK Business hours + on call availability to cover escalations in the event of emergencies. Role Purpose : To lead, motivate, monitor and report performance for a team of India-based technical staff across multiple teams, initially Nightshift and Backup teams. Providing guiding and technical escalation where required and ensuring full support for the team, interacting with our UK teams for additional support where required. For Management Roles : Span of Control & Team Location : Responsible for 6-10 roles immediately, with the opportunity to expand significantly over the next 12 months. Commercial/Budget Accountability : None applicable Key Responsibilities: > Team Leadership & Oversight Lead, mentor, and support the nightshift incident management and backup teams based in India. Provide technical guidance, prioritisation, and escalation support during incidents. Foster a culture of accountability, collaboration, and continuous improvement. > Incident & Operations Management Oversee timely response, triage, and resolution of incidents across datacenter and public cloud environments. Ensure adherence to incident management processes, SLAs, and escalation protocols. Act as the senior escalation point during critical and high-severity incidents. > Backup & Recovery Operations Manage the day-to-day operation of backup services teams, ensuring systems are monitored and corrected, and customer queries and service requests handled efficiently. Drive continual improvement in backup success rates, restores, and testing. Work closely with platform teams to resolve recurring or complex backup issues. > Customer & Stakeholder Communication Ensure clear, timely, and professional communication with internal stakeholders and customers during incidents. Produce incident and problem reports, identifying root causes and preventative actions. > Process, Quality & Compliance Ensure team processes align with ITIL practices and company standards. Monitor KPIs, SLAs, and operational metrics for incident and backup functions. Ensure compliance with security, governance, and audit requirements. > Continuous Improvement & Innovation Identify trends, recurring issues, and service gaps; recommend and implement improvements. Drive automation, tooling, and process enhancements to improve efficiency. Collaborate with global teams to standardise practices across regions. > People Development & Resource Management Conduct regular 1:1s, feedback sessions, and performance reviews. Support skill development and cross-training across incident and backup functions. Plan and allocate resources effectively, ensuring nightshift and backup coverage. Ensure continual engagement with UK-based teams to anticipate and expand the India resources where required, ahead of requirement. People Interactions: > Daily communication with immediate team, communicating daily activities and key priorities > Regular communication with members of the management team to monitor progress and address any challenges. > Line management of team, including providing regular informal feedback on performance, and formalised 1:1s. > Point of escalation for complex customer queries and complaints. > Liaise with colleagues from other teams / departments to ensure completion of tasks. Knowledge & Skills: > Technical Knowledge This is a technical role, 70% technical, 30% people management Expertise in backup technologies (e.g., Veeam, Commvault, NetBackup, Rubrik, or equivalent). Understanding of disaster recovery principles, RTO/RPO objectives, and restoration processes. Familiarity with security best practices and compliance standards relevant to MSP operations. Knowledge of monitoring and alerting tools (e.g., Nagios, Zabbix, SolarWinds, CloudWatch). Competence in scripting/automation (PowerShell, Python, Bash, or Ansible) to drive efficiency. Understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs). Familiarity with virtualisation (VMware, Hyper-V, KVM) > Leadership & Management Skills Ability to lead local/remote teams, particularly in a 24x7 support model. Strong decision-making skills under pressure, especially during high-severity incidents. Excellent mentoring and coaching abilities to build technical and professional skills in the team. Effective resource and shift management, ensuring coverage and workload balance. Experience in driving performance through KPIs/metrics and continuous improvement. > Communication & Collaboration Strong verbal and written communication skills, especially in incident/customer updates. Ability to communicate technical issues clearly to both technical and non-technical stakeholders. Skilled in collaborating across global teams and multiple time zones. Conflict resolution and stakeholder management skills. > Problem-Solving & Analytical Skills Ability to quickly assess complex technical problems and guide resolution. Strong root cause analysis and problem-management capabilities. A mindset for proactive risk identification and mitigation. > Personal Attributes Resilient and adaptable, able to remain calm under pressure. Customer-focused with a service excellence mindset. Proactive, with a drive for innovation and improvement. Flexible and reliable in supporting a 24x7 environment. Atech Benefits: 24 days leave plus 8 festival holidays Food Provided Provident Fund Exam fee and training funding Healthcare Scheme. Enhanced maternity & paternity leave Employee Assistance Programme Employee Wellbeing policy Mobile reimbursement policy Employee Referral Scheme Individual Training & Development Plans. Eligibility Criteria: Atech is committed to fostering an inclusive and diverse workplace.

A service desk analyst serves as the initial point of contact for users seeking technical support, providing assistance for hardware, software, and network issues. Their responsibilities include responding to support requests via phone, email, or chat, accurately logging issues into ticketing systems, and escalating unresolved problems to higher support tiers. Key skills for this role are strong technical knowledge, effective communication, problem-solving abilities, and customer service focus. Key Responsibilities First-Level Technical Support: Act as the initial contact to resolve technical issues related to computer hardware, software, networks, and operating systems. Request Management: Handle incoming support requests from users through various channels, including calls, emails, and online chats. Issue Logging and Documentation: Accurately log all support requests and technical issues into a service desk ticketing system. Escalation: Escalate issues that cannot be resolved at the first level to the appropriate IT department or specialized team. Knowledge Base Contribution: Update and expand the organizations knowledge base by contributing to process documents and FAQs for end-users. System Maintenance: Perform basic system installations, upgrades, and maintenance tasks to prevent service outages. Customer Follow-up: Follow up with users on their ticket status and ensure their issues are resolved to their satisfaction. Process Improvement: Identify opportunities to suggest improvements in existing IT processes and procedures. Shifts : Comfortable working in Night shifts and Rotational shifts.

IT Service Desk -SME Working knowledge of Oracle EBS or Oracle Fusion Cloud in Finance Module. Familiar with IT service management (ITSM) processes and tools Establish performance objectives and provide regular feedback through performance evaluations To Service Desk Manager. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Must have experience in working on ticketing system tools like ToDesk . Jira, Service Now or Remedy. Must have experience on Service Desk, Incident, Problem, and Change Management Responsible for all major incidents, utilizing team s engagement. Monitor agent calls, analyze performance and provide valuable feedback as well as chart out plans for improvement in quality & service standards Act as an effective escalation point and overview all issues, requests coming to Service Desk, ensuring that requests / ticket journey is followed as per agreed SLA Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for end users Must be familiar with problem, defect and incident management Effective verbal and written communicator, able to adapt delivery style and language to suit the audience Able to win respect by working with people at all levels across IT and within the Team and all the line of business Establish and optimize schedules to keep staff coverage and service in line with forecasted demands Strong presentation skills including formal and informal presentation of work and assessments to critical audiences Create reports on advanced excel, slides and necessary IT operational documents (SOPs, KI etc. ) Flexible to work in shifts and extended hours (UK Shift) ITIL knowledge of V3 or V4. PS: Ritesh Agarwal/ Sukhvinder Bawa Replcement in Service Desk Total Experience Expected: 01-02 years

Service Desk Analyst at N Consulting Ltd | Jobs at N Consulting Ltd 15000 - 25000 /month August 29th, 2025 A service desk analyst serves as the initial point of contact for users seeking technical support, providing assistance for hardware, software, and network issues. Their responsibilities include responding to support requests via phone, email, or chat, accurately logging issues into ticketing systems, and escalating unresolved problems to higher support tiers. Key skills for this role are strong technical knowledge, effective communication, problem-solving abilities, and customer service focus. Key Responsibilities First-Level Technical Support: Act as the initial contact to resolve technical issues related to computer hardware, software, networks, and operating systems. Request Management: Handle incoming support requests from users through various channels, including calls, emails, and online chats. Issue Logging and Documentation: Accurately log all support requests and technical issues into a service desk ticketing system. Escalation: Escalate issues that cannot be resolved at the first level to the appropriate IT department or specialized team. Knowledge Base Contribution: Update and expand the organizations knowledge base by contributing to process documents and FAQs for end-users. System Maintenance: Perform basic system installations, upgrades, and maintenance tasks to prevent service outages. Customer Follow-up: Follow up with users on their ticket status and ensure their issues are resolved to their satisfaction. Process Improvement: Identify opportunities to suggest improvements in existing IT processes and procedures. Shifts : Comfortable working in Night shifts and Rotational shifts.

About Eagle Eye Networks: Eagle Eye Networks is a cloud-based video management company. The Eagle Eye Security Camera VMS has been purpose built for the cloud and provides unsurpassed security, redundancy, and reliability while allowing partners and customers the use of a wide variety of IP and analog cameras. Eagle Eye s cloud is ideal for end-users and resellers requiring single sign-on access to live, recorded or event based video across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third party systems. Overview: As a L1 Technical Support Engineer at Eagle Eye Networks, you will be part of the team responsible for providing excellent technical support to our channel partners and customers with the goal of keeping them happy. Along the way, you will receive training about our video management systems, cool camera technologies, advanced analytics, IP networking, cloud infrastructure and a lot more. Every day is different and can be challenging, but very rewarding. There are also opportunities to move up within the team or move to another department within the company. Your activities can range from helping customers to get their system up & running, helping to configure IP and Analog camera systems, investigating problems with cameras or Eagle Eye cloud software, to coordinating support cases with other teams within the organization. All in all, you will be the person responsible for keeping our customers and partners happy! On a daily basis, your tasks will consist of providing support via the telephone or email to our customers and partners worldwide. Eagle Eye Networks is based in Austin, TX and is continuing to grow in Europe, the Middle East, Africa and India as well as many countries in Asia. We provide 7/24 support between our teams in Austin and Amsterdam which means you may also be taking calls/responding to emails from Europe during the afternoon or assisting our customers in Asia in the evening before handing off to the support team in Amsterdam. Responsibilities include: Answering phone calls and taking care of incoming tickets, emails and chats. Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction. Providing technical support assistance for the Inside Sales team channel partners. Reporting, escalating, and keeping track of the activity in our service desk software Zoho Desk. Personal Skills and Experience Needed: 2+ year of relevant experience is a plus Fluent in English (verbal and written) - Spanish is a plus but not required Good communication A pleasant voice on the telephone Ticket management skills required Solid knowledge of IP network architecture Demonstrable experience where customer care has played a key role Demonstrable experience in providing support for technical products/services Minimum one relevant reference who can confirm the above points

Key Responsibilities: Act as the central coordinator for the IT service desk operations during the assigned shift. Triage incoming tickets on Jira and assign/reassign them based on (but not limited to): Team availability, Current workload, Urgency, priority, and proximity, Leave rosters, SLA & SLO performance Collaborate with both technical and business teams to ensure timely resolution. Ensure all tickets are acknowledged, updated, and progressed efficiently through the Jira workflow. Monitor Jira dashboards , alerts, and aging tickets to prevent SLA breaches. Conduct shift-based activities including: Detailed handover to the next shift | Ticket trend analysis | Alert monitoring | Status reporting and escalation Create and maintain custom dashboards in Jira for SLA tracking and reporting.. Prepare PowerPoint presentations for management reports and shift reviews. Suggest workflow improvements and automate repetitive tasks using Jira automation rules . Drive SLA improvements by ensuring accountability, timely escalations, and consistent follow-ups. Maintain accurate records and documentation of shift activities and performance metrics. Required Skills & Qualifications: 5 7 years of experience in a Service Desk, IT Coordination, or ITSM environment. Strong hands-on knowledge of Jira including: Workflow configuration, Ticket lifecycle management, Automation rules, Dashboard creation Proven experience in SLA/SLO tracking and improvement initiatives . Excellent coordination, communication, and interpersonal skills. Must speak fluent English with a neutral accent , able to communicate professionally with global teams. Strong skills in PowerPoint , Excel, and report preparation. Ability to handle night shift responsibilities independently, with minimal supervision. Strong sense of accountability, urgency , and process ownership . Preferred Qualifications: Familiarity with ITIL framework or ITSM best practices . Prior experience working in global or 24x7 support environments . Background in Jira Service Management or Agile team coordination is a plus.

End to end responsibility for Deal Qualification, SFDC Lifecycle Mgmt., Deal Response Standardization (Questionnaires, SOWs, Response Docs, TDUs/CDUs), TAT, Solution Quality, Differentiator, Project/Bid Mgmt. for Digital Workplace OpportunitiesDevelop & manage the Business pipeline to achieve sufficient Funnel Adequacy through regular connects with the Geo Sales teamsWork on enhancing service offerings or new service creation along with PartnersPerform white space analysis for Existing clientsCollaborate with Geo Sales /BDG for new client opportunity generationWork with Service leadership to create & manage to Service & IP RoadmapExperience in solutioning and sizing for deals related to Digital Workplace & End User computing for both Transformation and Managed Services, covering topics like Endpoint Management MEM, Intune, SCCM; Patching; M365 including Collaboration; Endpoint Analytics; AD; AAD; Service Desk; Deskside Support; Application Packaging; VDI; Service Management; Asset Management; Vendor Management.

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Ability to perform under pressureCorporate planning & strategic planningThought leadershipStrong analytical skillsAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Responsibilities: * Provide technical support in French & Spanish * Maintain confidentiality at all times * Collaborate with IT team on system issues * Translate documents from English to French/Spanish Office cab/shuttle Health insurance

Freshers & Experienced Hiring for International process Must have excellent communication skills. Must be flexible with 24*7 Shifts CTC : Upto 28k To schedule an interview ring 6364907001 Required Candidate profile Customer Service Associate Any Graduate / 12th pass Excellent communication skills USA Shift Ct ;6364907001

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App Renuka @ 8766071664 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Int Technical Voice Process Any grad with min 1 yr exp in Service Desk/Tech Support CTC-Upto 4 LPA + Variables WFO-5 days working Night Shifts Location-Hyderabad/Bangalore/Pune Immediate Joiner Contact- Bhoomi:8890492756 Divyam:8905344933

High level of Interpersonal & communication skills & handle objections & customer escalations Analytical/logical approach on troubleshooting Hardware & Software issues Excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is crucial Required Candidate profile Bachelor’s degree Excellent English written and verbal communication skills Excellent hardware knowledge Ready for Shifts Immediate Joining Call 9620000443, 8884433331, 8550000480, 9900777511

Hiring for International Voice & Service Desk roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush@7620801051 UG/G Fresher OR Experienced Perks and benefits Shift Allowance. Performance & Client Incentives.

This role is ideal for an experienced Service Desk Support Lead with 7-11 years of experience in IT support, end-user support, or service desk operations. As a Service Desk Support Lead, you will be responsible for leading and supervising a distributed team of Service Desk Analysts to ensure high-quality support and timely resolution of incidents and requests across various time zones. You will oversee remote and global support operations, optimizing workflows and communication to maintain seamless 24/7 coverage. Your key responsibilities will include managing day-to-day service desk operations, providing strong leadership, mentoring, and coaching to the service desk team, collaborating with other IT teams to resolve complex technical issues, and implementing ITIL best practices in incident, request, and problem management processes. You will drive continuous improvement by identifying recurring issues, proposing process enhancements, and monitoring key support metrics to provide insights to senior leadership. To be successful in this role, you should have 7-11 years of experience in IT support, service desk, or end-user support, with at least 3 years in a team lead, supervisory, or managerial capacity. You should also have proven experience in managing remote/global support teams in a follow-the-sun model and strong technical knowledge of Windows, Mac operating systems, Active Directory, Office 365, basic networking, and remote troubleshooting tools. Excellent people management skills, analytical abilities, problem-solving skills, exceptional communication skills, and a customer-centric mindset are essential. Possessing an ITIL Foundation certification and a Bachelor's degree in Computer Science, Information Technology, or a related field is highly desirable.,

/ Technical Support / International BPO Technical Support Analyst || International BPO ' CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge ) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge ) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 4.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only FOR Bangalore / Technical Support / International BPO Technical Support || International BPO ' FOR Bangalore ONLY CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge ) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge ) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 5.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Only FOR Bangalore OR PUNE / Technical Support / International BPO Technical Support Analyst || International BPO ' FOR BANGALORE OR PUNE ONLY CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge on Windows Operating System) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge on Windows Operating System) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 5.5 LPA based on experience and performance) BANGALORE Competitive salary (3 LPA 4.3 LPA based on experience and performance) PUNE Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Technical Support Engineer, Bengaluru/Pune (0-3 years experience can apply) LOOKING ONLY FOR IMMEDIATE JOINERS - CTC: 3 - 5.8 LPA ( Depending Upon Last 30% Hike ) - B.Tech/BCA/B.E/ B.Sc Comp Sc. Freshers can also apply - Excellent English communication skills mandate (both verbal and written) - 24*7 shift Interested: Call: Rose (9873538143 / WA: 8595800635) rose2hiresquad@gmail.com

Require 2 years exp as a Team lead on paper Skills- ITIL/ITSM/Incident/Ticketing/IT Support/IT Service desk/Technical support Total 4 years exp in Service desk Bangalore CTC- 9 LPA Graduates WFO Night Shifts/Rotational shifts Contact-9509529566

Only FOR Bangalore or Pune / Technical Support / International BPO Technical Support Analyst || International BPO ' FOR BANGALORE OR PUNE ONLY CANDIDATES HAVING NOTICE PERIOD OF MORE THAN A WEEK PLS DO NOT APPLY LOOKING FOR IMMEDIATE JOINER FRESHER CAN ALSO APPLY (Must have Technical Knowledge on Windows Operating System) OR 1 Yr of Technical Support Exp (Must have Technical Knowledge on Windows Operating System) Salary Based on the Exp of Candidate WORK FROM OFC Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 5.5 LPA based on experience and performance) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs

Handle inbound/outbound calls, emails, or chat from US customers efficiently Provide accurate information, troubleshoot queries, & resolve issues within defined timelines Ensure customer satisfaction & maintain high-quality service delivery standards Required Candidate profile Document customer interactions & escalate issues when required Adhere to process guidelines, compliance, & data security protocols Min 1 year of experience in International Customer Support (US voice)

Hi, We have a Walk-in interview FOR EXPERIENCED on Sep 1, Sep 2 and Sep 3 2025. Walk-in timings - 11am to 3pm Address: TRIL Infopark Ltd, 1st floor Block-C Hardy Tower Ramanujan IT SEZ, Rajiv Gandhi Salai, Tharamani, Chennai, Note - Complete Night Shifts With Rotational Week off (* Work From Office *) Qualification : Minimum 12th pass or Any degree Location: Chennai Immediate Joiners within a week Salary - 3.5 LAKHS PER ANNUM ctc (*Not Negotiable*) Free transport facility for both pickup and drop from doorstep(Within *25km radius) Required : Must have excellent communication in English. Roles and Responsibilities Handle inbound customer inquiries through phone, email, and chat regarding orders, delivery status, and app-related issues. Troubleshoot and resolve problems for customers, restaurant partners, and delivery drivers in a timely and professional manner. Provide clear and empathetic communication to solve issues and ensure a positive experience for all parties. Document all customer interactions and resolutions accurately in our CRM system What Were Lookin g For Exceptional verbal and written communication skills in English. Empathy and patience to handle a variety of customer situations with a positive attitude. Comfortable working US shifts, which will include evenings and nights (based on US time zones) with rotational week offs - JANANI- (04466076600)

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Must have - Voice exp Any Graduate US shifts 5 Days Working 2 Days Rotational Off Absconded Cases Not Considerable Contact - 9636487945 (Poshika) Perks and benefits Both Way Cab Allowances and Incentives