Exciting Opportunity at Infosys BPM - Service Desk - Voice Hiring

Join Infosys BPM as a Technical Support Specialist Empower Customers Worldwide!

Infosys BPM

What Youll Do:

Technical Support Specialist

• Engage customers

  via phone, chat, and email — listen actively, empathize, and communicate technical concepts clearly.

• Troubleshoot

  and resolve technical issues related to Windows, Office, Surface devices, and more.
• Provide

  remote assistance

  and manage cases with accuracy and professionalism.
• Help customers with

  account management, billing, refunds

  , and product activations.
• Collaborate across teams to improve products and customer experience.
• Stay up-to-date on the latest Microsoft updates, patches, and product releases.
• Aim for

  first-contact resolution

  and consistently deliver exceptional customer satisfaction.

What You Bring to the Team:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).
• Prior experience in technical support or customer service.
• Strong communication skills — you explain tech simply and patiently.
• Problem-solving mindset with empathy and patience.
• Familiarity with Microsoft products is a plus; certifications like Azure Fundamentals or M365 Fundamentals are welcome but not required.
• Comfortable working in a fast-paced environment and supporting customers globally.

Why Join Us?

• Global Impact

  – Support millions of Microsoft users worldwide.

• Learning & Growth

  – Continuous upskilling with Microsoft’s latest technologies.

• Collaborative Culture

  – Work alongside experts and grow your network.

• Flexible Work Environment

  – (Add if applicable: WFH / Office location details)

• Be a Problem-Solver

  – Make an immediate difference by resolving real customer issues.

Ready to take your tech support career to the next level?

Apply now

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd