Technical Support Team Lead

6 - 10 years

16 - 20 Lacs

Posted:-1 days ago| Platform: Naukri logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Role & responsibilities

Strong technical proficiency; ideally in SQL

  • Proficiency with Microsoft Office Suite and support tools (e.g., JIRA, Zendesk).
  • Excellent written and verbal communication skills.
  • Ability to coach, mentor, and provide constructive feedback.
  • Strong troubleshooting, problem-solving, and judgment skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Calm, confident handling of customer interactions across channels.
  • Confidentiality in handling business and employee information.
  • Ability to present ideas internally and externally (e.g.,annual conferences).

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