843 Zendesk Jobs

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency!  What you get to do every day: Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies.  What you bring to the role: 2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments. Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.). Experience working with GraphQL APIs and integrating them effectively into frontend applications. Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.). Solid understanding of responsive design, cross-browser compatibility, and accessibility standards. Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end). Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders. Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required. Bonus: Contributions to open source frontend projects or active participation in frontend communities. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

The Partner Support team is responsible for overseeing Brandmuscle’s support efforts for clients looking for assistance while using our software. The support team offers phone, email, and chat channels for our clients to contact us. The support team is responsible to achieve and exceed acceptable service levels for all channels. Team Leader, Partner Support is responsible for the overall success of a company's Partner Support team. They may be required to work directly with corporate stakeholders and individual franchisees and dealers, with a passion for effective, results-oriented support. This position will also provide on-site coaching and training to team members and work collaboratively with other internal departments within the company to effectively communicate and train program/product/policy updates to the support team members. Responsibilities: Providing day-to-day leadership to Brandmuscle’s Partner Support team, helping to ensure that all support service level metrics are being achieved Identifying opportunities to improve the support process and ensure that all team members have the tools and training necessary to meet the needs of Brandmuscle clients Working directly with Brandmuscle corporate clients to manage the introduction and implementation of Brandmuscle’s local marketing services Working with cross-functional team members to drive business targets and deliver on shared team goals Tracking performance metrics and analyzing individual activity, productivity and pacing (call reviews, scoring, coaching, development, performance improvement) Presenting a training program and defined career path Respond to customer inquiries (incoming calls, chats and emails), resolve problems, and provide a positive customer experience Providing feedback to client and taking part in strategic leadership, idea sharing and proactive initiatives Team management: Hire, train, and supervise customer support representatives Performance measurement: Compile and analyze data to measure performance, monitor progress, and report to upper management Quality assurance: Develop/Review quality control processes, review interactions and provide feedback to improve service delivery Training: Provide training and upskilling opportunities for team members Requirements Bachelor’s degree required Familiarity with a variety of approaches to provide customer service through email, chat, and inbound/outbound calls Superior communication skills, both verbal and written Detail- and client service-oriented Well-versed in use of Microsoft Office products (Excel, PowerPoint, Outlook) Excellent organizational skills Ability to manage escalation path Willingness to work in 24 * 7 work environment Willingness to work on weekends with scheduled week offs as per business requirement Desired Experience Minimum of (3) years of experience in leading customer support teams Experience with Zendesk, Salesforce, Workforce Management recommended

About the Role HashiCorp is looking for a high-caliber customer facing engineering professional to join its Support Engineering team in Noida, India. This is an exciting opportunity to join a small team and have a direct impact on HashiCorp's fast growing business. This highly visible position will be an integral part of both the support engineering and Terraform Open Source/Enterprise teams. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detail-oriented individual with an eye for automation, process improvement, and problem solving. Reporting to the Manager, Support Engineering, the Support Engineer will be a key member of the Customer Success organization and will directly impact customer satisfaction and success. The Support engineer will troubleshoot complex issues related to Terraform Enterprise and independently work to find viable solutions. They will contribute to product growth and development via weekly product and marketing meetings. The Support Engineer will attend customer meetings as needed to help identify, debug and resolve the customer issue and is expected to be a liaison between the customer and HashiCorp engineering. When possible the Support Engineer will update and improve product documentation, guide feature development, and implement bug fixes based on customer feedback. RESPONSIBILITIES Triage and solve incoming support requests via Zendesk within SLA Document and record all activity and communication with customers in accordance to both internal and external security standards Reproduce and debug customer issues by building or using existing tooling or configurations Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer installs or debugging calls Contribute to create knowledge base articles, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for production-down issues Weekly days off scheduled every week on rotation on any day of the week REQUIREMENTS 4+ years Support Engineering, Software Engineering, or System Administration experience Expertise in Open Source and SaaS is a major advantage Excellent presence; strong written and verbal communication skills Upbeat, passionate, and unparalleled customer focus Well-organized, has excellent work ethic, pays attention to detail, and self-starting Experience managing and influencing change in organizations Working knowledge with Docker, Kubernetes Familiar with networking concept Experience developing a program, script, or tool that was released or used is an advantage Strong understanding of Linux or Windows command line environments Interest in cloud adoption and technology at scale Goals : 30 days: you should be able to - Write a simple TF configuration and apply it in TFE to deploy infrastructure Holistic understanding of (P)TFE and the interaction with the TF ecosystem Successfully perform all common work flows within Terraform Enterprise One contribution to extend or improve product documentation or install guides Ability to answer Level 1 support inquiries with minimal assistance 60 days: you should be able to - Effectively triage and respond to Level 1 & 2 inquiries independently Provision and bootstrap (P)TFE instance with low-touch from engineering Ride along on 1-2 live customer install calls Locate and unpack the customer log files. Familiarity with its contents Apply TF configurations to deploy infrastructure in AWS, Azure, and Google Cloud Author one customer knowledge base article from area of subject matter expertise 90 days: you should be able to - Effectively triage and respond to a production down issue with minimal assistance Run point on a live customer install without assistance Independently find points of error and identify root cause in the customer log files and report relevant details to engineering Implement small bug fixes or feature improvements Reproduce a TF bug or error by creating a suitable configuration EDUCATION Bachelor's degree in Computer Science, IT, Technical Writing, or equivalent professional experience #LI-Hybrid #LI-SG1 "HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: link to IBM privacy statement ."

Ansira's Partner Support Associates are critical team members in providing support to Local Partners that use the SproutLoud platform. Partner Support Associates are responsible for providing exceptional service to users related to technical platform support, marketing support, and learning how to execute and effectively use the SproutLoud platform to reach their local marketing goals. Partner Support Associates are front-line support and are responsible for ensuring Partners receive the highest level of service from our team. Daily interaction with Partners to help them use the SproutLoud application Become fully educated and continue education upkeep on SproutLoud technology while developing application proficiency Assist Partners with placing orders, opting into automated programs, and troubleshooting technical issues Follow approved process when working in Zendesk with proper categorization of tickets, follow up and follow through on requests Keep Harvest timer up to date and accurately reflect time spent on Zendesk Communicate to team members, Team Leads, Manager and Client Relationship Managers (CRMs) on impediments and features needed by Network users Meet or exceed all department KPI’s

LMS - Specialist is responsible for handling incoming calls from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Additionally, this role will oversee the activities of other team members within the team. Duties/Responsibilities: Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service. Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures. Understand the company's products or services to effectively address client questions and concerns. Identify customer needs through active listening, researching issues, resolving problems, and providing solutions. Document calls in the call center database. Follow specific scripts or call flows to ensure accuracy of information provided. Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer. Attend training sessions and team meetings to enhance skills and knowledge. Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary. Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions. Show a willingness to learn new things and adapt to company guidelines and procedures. May perform other administrative duties as assigned. Required Skills/Abilities: Strong phone and verbal communication skills along with active listening Exceptional communication and interpersonal skills. Empathy and customer-oriented approach. Ability to handle multiple tasks and prioritize effectively. Proficient in call center software and technology. Experience with Zendesk is a plus. Strong problem-solving skills to address and resolve customer issues efficiently. Proven track record of reliability. Willingness to work in 24 * 7 work environment. Willingness to work on weekends with scheduled week offs as per business requirement.

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

We're Hiring: Sales and Support Virtual Assistant (VA) Remote | Full-Time | E-commerce Support At TalentPop App , we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech-savvy, and motivated to help customers find the right solutions — this role may be a perfect fit. Key Responsibilities Provide real-time support to customers via live chat, email, SMS, and phone Recommend products, assist in purchase decisions, and identify upsell/cross-sell opportunities Manage order inquiries, including shipping, tracking, returns, and refunds Update CRM tools and track customer interactions accurately Represent each e-commerce brand in a way that reflects their tone and values Share customer feedback and insights to improve sales processes Collaborate with internal teams to meet performance and service goals Qualifications Minimum of 1 year experience in sales, customer support, or virtual assistant roles Excellent written and verbal communication skills in English Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools Ability to work independently in a remote, fast-paced environment Detail-oriented, proactive, and results-driven What We Offer Performance-based raises and commission opportunities Paid time off Health stipend or HMO coverage (location-dependent) Recognition bonuses for outstanding performance 100% remote setup with a supportive, collaborative team environment Career development opportunities To apply: Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge . Join us at TalentPop App and help shape the future of e-commerce sales and support. Apply today. Show more Show less

About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. Responsibilities Payment Monitoring: Actively track and flag paid accounts with missed payments, identifying churn-risk users early. Create cadences for follow-ups and preventive actions to reduce churn. Funnel & Account Behavior Analysis: Analyze behavior patterns of users who are at risk of churn , reduced activity, support interactions — and surface insights for account managers. Operationalize Follow-ups: Build lightweight, automated trackers in Google Sheets/Excel that require minimal input but drive high visibility and accountability across the CX and AM teams. Ticketing System Management: Use Linear to manage customer tickets, tag and prioritize issues, assign responsibilities, and maintain visibility on client-side blockers. Client Problem Solving: Work closely with Account Managers to resolve client escalations, track SLA compliance, and unblock issues that impact renewals or satisfaction. Automation & Process Ownership: Identify repetitive manual tasks and automate them using Google Sheets functions, conditional logic, or third-party tools. Design SOPs for recurring workflows. Weekly CX Ops Reporting: Maintain and update weekly CX dashboards (missed payments, account health, resolution metrics) and share key insights with leadership. Requirements Strong skills in Google Sheets / Excel (vlookups, conditional formatting, filters, dashboards). Working knowledge of SQL for querying client/product/ticket-related data. Experience or familiarity with ticketing tools – ideally Linear (or equivalent tools like Zendesk, Intercom, Jira). Analytical mindset with a proactive problem-solving attitude.Excellent organizational and communication skills – especially when working across teams. High attention to detail and ownership over internal tooling/processes. Nice to Have Prior experience in churn analysis, NPS follow-ups, or CX playbook implementation. Knowledge of basic automation tools (Zapier, Make, etc.). Experience working with SaaS or B2B accounts and handling post-sales operations. Exposure to CRM tools and customer lifecycle tracking. Why Join Zoca? Build something meaningful: Help shape a platform that’s transforming how local service businesses grow online. Own the narrative: You won’t just execute — you’ll help define the brand, category, and customer journey from the ground up. Join early, grow fast: Be part of a high-impact core team in a fast-moving, early-stage startup. Collaborate closely: Work side by side with product, growth, and leadership in our Bangalore office. Led by vision: Founded by Ashish Verma — a growth-focused SaaS entrepreneur with a strong track record in building marketing-led products for small businesses. Skills: ticketing tools,crm tools,organizational skills,sql,attention to detail,excel,ms excel,problem-solving,communication,analytical mindset,data analysis,google sheets,task automation tools,communication skills Show more Show less

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazine's 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally. As a Technical Support Engineer, you'll be the first line of support for our diverse clientele. This role is at the heart of our mission to drive technology forward while providing an exceptional customer experience. If you're a skilled Technical Support Specialist who thrives in a fast-paced, agile environment and is passionate about delivering tech solutions, we want you on our team. What You'll Be Doing Deliver telephone and email-based technical support to Esper customers who have implemented our solutions, resolving issues promptly and efficiently. Gather essential information related to customer-reported issues, diagnose and investigate problems, and provide comprehensive answers to customer queries. Offer top-tier customer service in the realm of Mobile Device Management Solutions. Exhibit strong organizational skills to plan, prioritize, and manage workloads, consistently meeting service standards and objectives. Strive to provide swift responses to all customer requests, enhancing the overall customer experience. Utilize a range of devices to replicate customer environments, facilitating in-depth issue troubleshooting. Collaborate with internal product support teams to resolve product-related issues. Adapt to different day/night shifts as needed. Opportunity to work and enhanced your skills to the next level What We’re Looking For Knowledge of SaaS product support, particularly in a cloud console environment, with a preference for experience in mobility solutions. Proficiency in Mobile Device Platforms(Android and iOS) Familiarity with log collection and analysis tools. Experience with support desk/CRM tools like Zendesk, or Salesforce. Exposure to issue tracking software such as Jira.. 2- 5 years of experience in customer support or the customer experience space. Independent decision-making ability. Strong communication skills in English, both written and verbal. Exceptional multitasking and attention to detail. Passion for resolving customer issues. Bonus Points for Having Domain expertise in DevOps, Hardware, SaaS, or Android. Understanding of Mobile Device Management (MDM) and Enterprise Mobility Management (EMM). Proven experience in a dynamic, high-growth environment. Show more Show less

The rise of remote work has transformed the job market, opening doors for individuals seeking flexible, location-independent careers. For those just starting out or transitioning into new fields, entry-level remote jobs offer an excellent opportunity to gain experience, build skills, and earn income without needing extensive prior expertise. In this comprehensive guide, we explore 20 entry-level remote jobs that you can land without experience, perfect for beginners looking to kickstart their careers from the comfort of home. Whether you’re a recent graduate, a stay-at-home parent, or someone seeking a career change, these roles are accessible and in demand. Why Choose Entry-Level Remote Jobs? Remote Work Is More Than Just a Trend—it’s a Lifestyle That Offers Flexibility, Work-life Balance, And The Ability To Work From Anywhere. Entry-level Remote Jobs Are Particularly Appealing Because They Require Minimal Experience: Many roles focus on trainable skills, making them ideal for beginners. Offer Growth Opportunities: Start small and build a foundation for higher-paying, specialized roles. Provide Flexibility: Work from home or any location, allowing you to manage personal commitments. Reduce Barriers: No need for costly commutes or relocation, making these jobs accessible globally. With companies increasingly embracing remote work, the demand for these roles is growing. Below, we list 20 entry-level remote jobs that require little to no experience, along with insights into what each role entails, potential earnings, and how to get started. 20 Entry-Level Remote Jobs for Beginners Virtual Assistant Virtual assistants (VAs) provide administrative support to businesses or entrepreneurs remotely. Tasks include email management, scheduling, and data entry. Skills Needed: Organization, communication, basic computer skills. Average Pay: $15–$25/hour. Where to Find: Upwork, Freelancer, LinkedIn. Customer Service Representative Handle customer inquiries via phone, email, or chat for companies in retail, tech, or healthcare. Skills Needed: Communication, patience, problem-solving. Average Pay: $12–$20/hour. Where to Find: Indeed, Remote.co, We Work Remotely. Data Entry Clerk Enter data into spreadsheets or databases, ensuring accuracy and efficiency. Skills Needed: Typing speed, attention to detail. Average Pay: $10–$18/hour. Where to Find: FlexJobs, Clickworker, Amazon Mechanical Turk. Online Tutor Teach students in subjects like math, English, or test prep via virtual platforms. Skills Needed: Subject knowledge, patience, communication. Average Pay: $15–$30/hour. Where to Find: Tutor.com, Chegg Tutors, VIPKid. Content Writer Write blog posts, articles, or website copy for businesses or publications. Skills Needed: Writing, research, basic SEO knowledge. Average Pay: $15–$40/hour. Where to Find: ProBlogger, Upwork, Textbroker. Social Media Assistant Manage social media accounts by scheduling posts, responding to comments, and creating content. Skills Needed: Social media savvy, creativity, communication. Average Pay: $12–$25/hour. Where to Find: LinkedIn, Fiverr, Upwork. Transcriptionist Convert audio or video files into written text for industries like media or legal. Skills Needed: Listening skills, fast typing, accuracy. Average Pay: $15–$25/hour. Where to Find: Rev, TranscribeMe, Scribie. Online Moderator Monitor online communities, forums, or social media platforms to ensure positive interactions. Skills Needed: Communication, conflict resolution. Average Pay: $10–$20/hour. Where to Find: ModSquad, Indeed, Remote.co. Survey Taker Complete online surveys or participate in market research studies. Skills Needed: None, just reliable internet access. Average Pay: $1–$5/survey or $10–$20/hour for focus groups. Where to Find: Swagbucks, Survey Junkie, UserTesting. Virtual Customer Support Agent Assist customers with product or service issues via chat or email. Skills Needed: Problem-solving, empathy, typing skills. Average Pay: $12–$22/hour. Where to Find: Zendesk, Liveops, Working Solutions. Also Read: How to Build Long-Term Work from Home Careers in 2025 Freelance Graphic Designer Create simple designs for logos, social media, or marketing materials using tools like Canva. Skills Needed: Creativity, basic design tool knowledge. Average Pay: $15–$35/hour. Where to Find: Fiverr, 99designs, Upwork. Proofreader Review written content for grammar, spelling, and formatting errors. Skills Needed: Attention to detail, strong grammar skills. Average Pay: $15–$30/hour. Where to Find: ProofreadingServices.com, Upwork, Fiverr. Chat Support Agent Provide real-time customer support via live chat for e-commerce or tech companies. Skills Needed: Typing speed, customer service skills. Average Pay: $12–$20/hour. Where to Find: LiveChat, Intercom, Indeed. Online Researcher Gather information on specific topics for businesses, writers, or academics. Skills Needed: Research skills, organization, critical thinking. Average Pay: $15–$25/hour. Where to Find: Wonder, Upwork, Freelancer. Appointment Setter Contact leads to schedule appointments or follow-ups for sales teams. Skills Needed: Communication, persistence, organization. Average Pay: $12–$20/hour. Where to Find: LinkedIn, Indeed, Remote.co. E-commerce Store Assistant Support online stores with tasks like product listing, customer inquiries, or inventory management. Skills Needed: Organization, basic tech skills. Average Pay: $12–$22/hour. Where to Find: Shopify, Upwork, Freelancer. Voiceover Artist Record voiceovers for ads, audiobooks, or e-learning content. Skills Needed: Clear speaking voice, basic recording equipment. Average Pay: $20–$50/hour. Where to Find: Voices.com, Fiverr, Upwork. Online Sales Representative Sell products or services remotely via phone or email. Skills Needed: Persuasion, communication, resilience. Average Pay: $12–$25/hour + commissions. Where to Find: Indeed, LinkedIn, FlexJobs. Email Marketing Assistant Help create and manage email campaigns for businesses. Skills Needed: Writing, basic marketing knowledge, email platforms. Average Pay: $15–$25/hour. Where to Find: Upwork, LinkedIn, Remote.co. Remote Tech Support Assist customers with basic technical issues, such as software troubleshooting. Skills Needed: Basic tech knowledge, problem-solving. Average Pay: $15–$25/hour. Where to Find: Support.com, Indeed, FlexJobs. Also Read: Remote Pharmacy Technician Jobs: Work From Home Roles You Can Apply For How To Land These Remote Jobs Without Experience Breaking into the remote job market may seem daunting, but with the right approach, you can secure a role quickly. Here are actionable steps to get started: Build a Strong Online Presence Create a LinkedIn profile showcasing your skills and enthusiasm. Build a portfolio on platforms like Upwork or a personal website to display any relevant work, even if it’s self-initiated projects. Join online communities like Reddit’s r/freelance or remote job boards to network. Develop Marketable Skills Take free or affordable courses on platforms like Coursera, Udemy, or LinkedIn Learning to learn skills like writing, design, or customer service. Practice using tools like Canva, Google Suite, or Trello to boost your resume. Tailor Your Applications Customize your resume and cover letter for each job, highlighting transferable skills like communication or organization. Emphasize your eagerness to learn and adaptability, even if you lack direct experience. Start with Freelancing Platforms like Upwork, Fiverr, and Freelancer allow you to bid on small projects, helping you gain experience and reviews. Start with low rates to build your portfolio, then increase as you gain confidence. Leverage Job Boards Check dedicated remote job boards like Remote.co, We Work Remotely, and FlexJobs for beginner-friendly listings. Set up job alerts to stay updated on new opportunities. Tips for Success in Remote Work Role To thrive in a remote job, you need more than just the right role. Here are key tips to ensure long-term success: Set Up a Dedicated Workspace: Create a quiet, distraction-free area to stay focused. Master Time Management: Use tools like Notion or Trello to organize tasks and meet deadlines. Communicate Effectively: Be proactive in updating employers via email or tools like Slack. Upskill Regularly: Stay competitive by learning new tools or trends in your field. Stay Professional: Maintain a professional demeanor in virtual meetings and communications. Challenges of Entry-Level Remote Jobs and How to Overcome Them While remote work is rewarding, it comes with challenges, especially for beginners: Isolation: Combat loneliness by joining virtual coworking spaces or online communities. Distractions at Home: Set boundaries with family or roommates and stick to a schedule. Limited Benefits: Freelance roles may lack benefits like health insurance, so budget accordingly. Learning Curve: Be patient and seek feedback to improve quickly in new roles. Conclusion – Entry Level Remote Jobs Entry-level remote jobs offer an accessible pathway to a fulfilling career, even without prior experience. From virtual assistants to online tutors, the opportunities are vast and varied, catering to different skills and interests. By leveraging online platforms, building a strong portfolio, and staying committed to learning, you can land one of these 20 remote jobs and start your journey toward a flexible, rewarding career. Take the first step today by exploring job boards, refining your skills, and applying with confidence. The remote work revolution is here, and it’s the perfect time to join it! Frequently Asked Questions (FAQs) – Entry Level Remote Jobs What are the best platforms to find entry-level remote jobs? Popular platforms include Upwork, Freelancer, Indeed, Remote.co, We Work Remotely, and FlexJobs. Each offers a range of beginner-friendly roles. Do I need a degree to land these remote jobs? Most entry-level remote jobs don’t require a degree. Employers value skills, reliability, and a willingness to learn over formal education. How can I stand out when applying for remote jobs with no experience? Highlight transferable skills, create a portfolio of sample work, and write a tailored cover letter emphasizing your enthusiasm and adaptability. Are entry-level remote jobs full-time or part-time? Many are flexible, offering both full-time and part-time options. Freelance roles often allow you to set your own hours. What equipment do I need for remote work? A reliable computer, stable internet connection, and sometimes a headset or webcam are sufficient for most roles. Can I work remotely from any country? Yes, many remote jobs are location-independent, but some employers may have restrictions based on tax or legal requirements. How long does it take to land a remote job? It varies, but with consistent applications and a strong profile, you could land a role within a few weeks to a couple of months. Are entry-level remote jobs well-paid? Pay ranges from $10–$40/hour depending on the role and region. As you gain experience, you can negotiate higher rates. What skills are most in demand for remote jobs? Communication, time management, basic tech proficiency, and adaptability are highly valued across most remote roles. Can I transition to higher-paying remote roles later? Absolutely! Starting with an entry-level role builds skills and experience, paving the way for specialized, higher-paying positions. Related Posts Step-by-Step: How to Start Your Remote Data Entry Career Today Top 1099 Work From Home Jobs in the U.S. for Independent Contractors Legit Work From Home Jobs for Stepmoms: Real Opportunities & Flexible Roles in 2025 Top RN Careers Work From Home Nursing Jobs in the U.S. Best Work From Home Jobs Houston You Can Start Today Remote Pathophysiology Teaching Jobs: Companies Hiring Now in the USA Higher Education Remote Jobs: Teaching, Admin & More (U.S.) 25 Legit Work from Home Jobs That Really Pay Well in the USA Show more Show less

Role Responsibilities: Diagnose and resolve software, hardware, and network issues using remote tools Provide step-by-step technical support to clients via phone, email, or chat Log issues accurately, escalate unresolved problems, and track resolution progress Maintain client satisfaction with timely support and follow-ups Key Deliverables: Ensure client IT systems are operational and issues are resolved within SLAs Maintain detailed documentation and technical manuals for recurring issues Deliver quality support across desktop, OS, and network platforms Collaborate with internal teams to address escalated and complex problems

Role Responsibilities: Diagnose hardware/software issues and resolve customer queries Guide customers via phone/chat/email to fix technical problems Escalate complex issues to development or infrastructure teams Document solutions and maintain accurate logs for reference Key Deliverables: Timely resolution of client-reported issues within SLA Accurate tracking of tickets using support tools Maintenance of technical documentation and manuals Consistent customer satisfaction through effective communication

About us: The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress on a global scale. Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we’re creating a level playing field where businesses and individuals – (like you) – can compete, grow, and succeed, regardless of geography. Multiplier empowers companies to hire, onboard, manage, and pay talent in 150+ countries, quickly and compliantly. Our mission is to build a world without limits, where ambitious businesses can look beyond borders to build their global dream teams. Our unified employment platform, complete with world-class EOR, AOR and Global Payroll products, means it has never been easier to seize the global hiring opportunity. We’re backed by some of the best in the business, (Sequoia, DST, and Tiger Global), are led by industry-leading experts, scaling fast, and seeking brilliant like-minded enthusiasts to join our team. The future is borderless. Let’s build it together. About The Role: We’re looking for a passionate and experienced Team Lead – Global EOR/Payroll Support to guide a team of specialists responsible for delivering exceptional support to our customers. In this role, you'll become a subject matter expert in EOR and Payroll services, helping your team navigate customer issues, streamline processes, and drive operational excellence. Key Responsibilities: Lead & Manage: Build and guide a high-performing team of Global EOR and Payroll Support Specialists, ensuring KPIs and SLAs are met and exceeded. Be the SME: Develop deep expertise in EOR and Payroll services through customer support interactions and close collaboration with Product and Engineering. Onboarding & Training: Design and lead onboarding and continuous learning programs to scale the team effectively. Drive Operational Excellence: Analyze team performance, identify bottlenecks, and implement data-driven solutions for continuous improvement. Empower the Team: Ensure your team is equipped with the tools, knowledge, and resources they need to support customers during product updates and releases. Process Innovation: Collaborate with support leadership to refine operational procedures and implement best practices in support. Customer-Centric Approach: Deliver insights and feedback to cross-functional teams to improve the product and reduce contact rate or resolution time. Stakeholder Communication: Provide regular updates to executive leadership on team performance, project status, and strategic goals. What We’re Looking For: Leadership Experience: 2+ years of proven experience leading customer support teams in high-growth, fast-paced environments—preferably within SaaS or startup ecosystems. EOR Domain Knowledge: Familiarity with Employer of Record (EOR) services is a strong advantage, along with a solid grasp of global employment and compliance operations. Operational Expertise: Deep understanding of B2B support processes, systems - Salesforce/Zendesk/Tableau, and service operations, with a passion for delivering scalable support solutions. Remote Team Management: Demonstrated success in managing distributed or remote-first teams across multiple time zones, with a focus on communication, accountability, and collaboration. Performance & SLA Management: Track record of meeting and exceeding SLAs and performance metrics through effective team leadership and data-driven decision-making. Training & Quality Programs: Experience designing and implementing training programs, quality assurance processes, and structured performance evaluation frameworks. Analytical Thinking: Strong problem-solving skills with the ability to analyze performance data, identify trends, and implement targeted improvements. Communication Skills: Exceptional written and verbal communication skills with the ability to influence cross-functional stakeholders and articulate complex issues clearly. Attention to Detail: High level of accuracy and organizational skills, with the ability to handle sensitive information discreetly and professionally. Customer-Centric Mindset: Deep commitment to delivering outstanding customer experiences through proactive and empathetic support. Perks Flexible vacation. Equipment to support you in your role. Health Insurance. What We Offer: High-impact role with the chance to play a key role in a rapidly growing company. Full autonomy in your role, along with the freedom to work in a hybrid model. Work with a passionate, energetic, and diverse team. Competitive benefits, recognition programs, and career development opportunities. Attractive ESOPs, giving you a stake in the company’s success. Comprehensive health insurance coverage for you and your family’s well-being. Generous holiday policy. A company that genuinely invests in your professional success. Equal Employment Opportunity Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Show more Show less

🌟 We’re Hiring: Customer Service Representatives & Support Managers 📍 Location : Remote 🕒 Employment Type : Contract-based / Freelance / Part-time – 1 Month 📅 Start Date : [Immediate] Are you passionate about delivering exceptional customer experiences and driving support excellence? Join our fast-paced, customer-obsessed team where you’ll play a critical role in shaping how we support users across multiple channels and platforms. 🔧 Key Responsibilities Respond to and resolve multichannel support tickets (email, chat, voice, social, etc.) Monitor and report key support KPIs and metrics (e.g., CSAT, FRT, ART, etc.) Update and maintain internal knowledge bases and help center documentation Handle customer escalations with professionalism and urgency Coach, mentor, and lead junior support agents to consistently meet quality standards Identify and implement process improvements to increase efficiency and customer satisfaction Collaborate with cross-functional teams (product, sales, QA) to relay customer insights 💻 Tools & Platforms You’ll Work With Commercial Support & CX Platforms: Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow HubSpot Service Hub, Intercom, Helpscout NICE IEX, Verint, Assembled RingCentral, Nextiva Tableau, Qualtrics, SurveyMonkey Slack, Microsoft Teams Open Source / Free Tools: Ticketing: osTicket, Zammad, Request Tracker, UVDesk, FreeScout Messaging: Rocket.Chat, Mattermost, Element, Jitsi Meet Documentation: DokuWiki, BookStack, MediaWiki, Outline Reporting & Analytics: Metabase, Apache Superset, Google Data Studio (free) Survey & Feedback: Google Forms, LimeSurvey ✅ What We’re Looking For 2+ years of experience in customer support or service delivery roles Strong verbal and written communication skills Proven ability to manage and resolve complex customer issues Familiarity with support automation, AI/chatbots, or workflow optimization is a plus Experience with both enterprise and open-source tools is an advantage Leadership or team coaching experience (for Support Manager applicants) Interested Please share your Profiles to Ganapathikumar@highbrowtechnology.com Show more Show less

Job Title: Senior Production Support Engineer Location: Chennai (Work from Office) Job Summary :We are looking for an experienced and proactive Senior Production Support Engineer to lead the stability, scalability, and performance of our production systems and cloud infrastructure. In this role, you will be expected to take ownership of complex technical challenges, drive system reliability initiatives, and guide the cloud operations strategy in collaboration with DevOps, SRE, and product engineering teams. The ideal candidate brings a strong technical background, leadership capabilities. Key Responsibilities: Production Reliability & Monitoring: Own the performance, availability, and health of our production environments. Lead complex incident investigations and drive resolution of application, infrastructure, and network-level issues. Perform deep root cause analyses (RCA) for critical and recurring incidents and drive implementation of long-term fixes. Design, maintain, and improve observability across systems using tools like Prometheus, Grafana, New Relic, and ELK Stack. Set best practices for monitoring, alerting, and logging to enable proactive issue detection and rapid response. Incident Management & Team Collaboration: Lead incident response efforts, coordinate across teams, and ensure swift resolution of high-impact issues. Provide Tier 3 support and technical escalation for unresolved complex issues. Mentor junior engineers and foster a culture of reliability, accountability, and continuous improvement. Collaborate with SRE, DevOps, and product engineering teams to design and build resilient and scalable systems. Maintain and enforce high-quality documentation standards for incidents, playbooks, and system knowledge. Automation & Process Optimization: Drive the automation of manual and repetitive operational tasks to enhance system efficiency and consistency. Architect and implement solutions for secure and seamless deployment of hotfixes, patches, and upgrades. Improve and streamline incident response workflows, reducing Mean Time to Resolution (MTTR) and improving team productivity. Partner with development teams early in the lifecycle to influence design for operability and supportability. Requirements: 2+ years of hands-on experience in cloud infrastructure, production support, or system operations. Proven experience with AWS, or GCP and managing distributed cloud-native applications at scale. Advanced troubleshooting and performance tuning skills in high-availability environments. Expertise in monitoring, observability, and alerting tools (Prometheus, Grafana, New Relic, etc.) Experience with incident management platforms (e.g., JIRA, Zendesk). Proficient in scripting or infrastructure-as-code tools (e.g., Bash, Python, Terraform). Solid understanding of databases, networking, and security best practices in cloud environments. Strong communication and leadership skills with a collaborative mindset. Experience mentoring and guiding junior engineers is a plus . Show more Show less

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

Job Title: Senior Backend Engineer – Python & Microservices Location: Remote Experience Required: 8–10+ years 🚀 About the Role: We’re looking for a Senior Backend Engineer (Python & Microservices) to join a high-impact engineering team focused on building scalable internal tools and enterprise SaaS platforms. You'll play a key role in designing cloud-native services, leading microservices architecture, and collaborating closely with cross-functional teams in a fully remote environment. 🔧 Responsibilities: Design and build scalable microservices using Python (Flask, FastAPI, Django) Develop production-grade RESTful APIs and background job systems Architect modular systems and drive microservice decomposition Manage SQL & NoSQL data models (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Implement distributed data pipelines using Kafka, RabbitMQ, and SQS Apply best practices in rate limiting, security, performance optimisation, logging, and observability (Grafana, Datadog, CloudWatch) Deploy services in cloud environments (AWS preferred, Azure/GCP acceptable) using Docker, Kubernetes, and EKS Contribute to CI/CD and Infrastructure as Code (Jenkins, Terraform, GitHub Actions) ✅ Requirements: 8–10+ years of hands-on backend development experience Strong proficiency in Python (Flask, FastAPI, Django, etc.) Solid experience with microservices and containerised environments (Docker, Kubernetes, EKS) Expertise in REST API design, rate limiting, and performance tuning Familiarity with SQL & NoSQL (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Experience with cloud platforms (AWS preferred; Azure/GCP also considered) CI/CD and IaC knowledge (GitHub Actions, Jenkins, Terraform) Exposure to distributed systems and event-based architectures (Kafka, SQS) Excellent written and verbal communication skills 🎯 Preferred Qualifications: Bachelor’s or Master’s degree in Computer Science or a related field Certifications in Cloud Architecture or System Design Experience integrating with tools like Zendesk, Openfire, or similar chat/ticketing platforms Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Lead the design and development of complex, scalable frontend features to modernize our largest monolithic application using React, Redux, TypeScript, and GraphQL. Collaborate closely with a diverse group of teammates including product managers, designers, backend engineers, and other stakeholders to deliver exceptional user experiences that make a real difference. Own the frontend architecture and promote best practices around component design, state management, and performance optimization. Mentor and support engineers at all levels, fostering an inclusive culture of learning, growth, and technical excellence. Conduct thoughtful code reviews and champion high standards for code quality, testing, and documentation. Identify and address frontend performance bottlenecks, accessibility considerations, and usability challenges to ensure our products are robust, inclusive, and accessible to all users. Influence product and technical roadmap decisions with a focus on sustainability, scalability, and maintainability of frontend systems. Advocate for and evangelize modern frontend development practices across the engineering organization. What You Bring To The Role 4 to 7+ years of professional experience specializing in frontend software development, ideally within SaaS or large-scale web applications. Deep expertise in JavaScript, TypeScript & GraphQL, with strong experience in React and its ecosystem (Redux, React Router, hooks, etc.). With a strong understanding of frontend architecture, component-driven development, and state management patterns. Experience with frontend performance tuning, accessibility standards (WCAG). Passion for writing clean, maintainable, and well-tested code, including unit, integration, and end-to-end tests. Proven ability to lead technical discussions, make architectural decisions, and mentor engineers with empathy and clarity. Comfortable working in Agile teams that value collaboration, open communication, and continuous feedback. Excellent verbal and written communication skills, able to explain complex technical concepts in an approachable way. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a seasoned software engineer to join the team that owns building Agent experience in support products. Someone who identifies as a JavaScript developer with good knowledge in frontend technologies and an interest in understanding back-end architecture for putting the holistic picture together. Ruby skills are a plus! Agent Workspace enables Zendesk Support agents to work seamlessly across Zendesk channels, all within a single ticket interface. It is a critical piece of how customers use Zendesk Support, the most important part of the overall product user experience, and fundamentally what makes our customers successful. As a team, we are a close-knit group that values inclusivity and diversity of backgrounds and opinions. We deliberately cultivate a highly collaborative and productive working style. The team has a proven history of developing highly reliable and scalable frontend and extending complex areas of the product. The features managed by our team powers some of the critical features in the support product. The work we do has a high impact on agents’ efficiency! What You Get To Do Every Day Drive the modernization and evolution of our largest monolithic application by building rich, scalable, and performant frontend features using React, Redux, TypeScript, and GraphQL. Collaborate closely with product managers, designers, and backend engineers to deliver seamless user experiences that solve real customer problems. Write clean, maintainable, and well-tested code to implement new features and enhance existing ones within our frontend stack. Participate actively in code reviews, pair programming, and design discussions to uphold high-quality engineering standards. Identify and resolve frontend performance bottlenecks, ensuring fast, responsive, and accessible user interfaces. Evangelize best practices in frontend development, including state management, component architecture, and testing strategies. What You Bring To The Role 2 to 4+ years of professional experience focused on frontend development, ideally in SaaS or complex web application environments. Strong expertise in JavaScript and TypeScript, with deep knowledge of React and its ecosystem (Redux, React Router, hooks, etc.). Experience working with GraphQL APIs and integrating them effectively into frontend applications. Familiarity with modern frontend tooling and build systems (Webpack, Babel, ESLint, etc.). Solid understanding of responsive design, cross-browser compatibility, and accessibility standards. Passion for writing clear, maintainable code and producing thorough automated tests (unit, integration, end-to-end). Excellent communication skills, able to articulate technical concepts clearly to both technical and non-technical stakeholders. Bonus: Experience with Ember.js, cloud platforms (AWS, GCP), or containerization technologies is a plus but not required. Bonus: Contributions to open source frontend projects or active participation in frontend communities. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Our Mission: 6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career. Role Responsibilities Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved Analyse data using SQL / spreadsheets, and ad hoc analysis Identify alternate solutions when necessary and communicate them to customers Maintain a detailed understanding of product architecture, technical components and application functionality Assist in creating training materials pertaining to product troubleshooting and usage Set up and document troubleshooting procedures for new product features Communicate clearly and effectively with customers, fellow support team members and the other internal teams Preferred Skills & Experience 3-8 years customer support experience for software applications 3+ Years Knowledge of and experience with SQL Experience with MAP and CRM-Salesforce Strong (verbal and written) communication skills with an ability to build relationships Experience describing technical concepts to a non-technical audience Ability to function and thrive in a team environment with an appreciation of aggressive goals Ability to work independently Effective prioritizations and multitasking Experience working with Google Analytics a plus Experience/knowledge of Salesforce integrations a plus Experience in a SaaS environment is a plus Experience with ticketing systems Zendesk and JIRA a plus Our Benefits: Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds. Equal Opportunity Employer: 6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com. We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com Show more Show less

Job Description : Customer Experience Agent (NA Shift) Overview: We are looking for a highly motivated and skilled Customer Success Agent to join our team. You will be the first point of contact for our professionals and customers across Australia, New Zealand, the UK, and the US. If you have excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer service, we want to hear from you! Roles & Responsibilities: ● Act as the first point of contact for our professionals and customers in Australia, New Zealand, the UK, and the US. ● Be a product expert, assisting new and existing professionals with queries related to our offerings. ● Respond to calls and emails from professionals, ensuring prompt and effective resolution of their concerns. ● Utilize the Zendesk ticketing system to reply to customer emails and manage support tickets. ● Handle unresolved questions and escalate issues when necessary. ● Identify and execute sales opportunities where applicable. ● Ensure all Customer Success KPIs are consistently met. ● Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT). ● Maintain high levels of service delivery and customer satisfaction. Required Skills ● Strong proficiency in spoken and written English, with a clear and confident communication style. ● Minimum of 1 year experience in handling international customers in a voice process. ● Excellent problem-solving and selling skills. ● Proficient in using laptops/computers with above-average typing speed. ● Exceptional attention to detail and organizational skills. ● Highly driven and motivated with a strong work ethic. ● Eagerness to learn and grow within the company. ● Self-starter with the ability to work independently and as part of a team. What We Offer ● Competitive salary and benefits package (₹3.75 LPA + Night Shift allowance) ● Sales Commissions ● Cab facility ● + 33 paid days off ● Quarterly team socials ● Learning & Development Opportunities ● Opportunity to work with a dynamic and supportive team. ● Professional growth and development opportunities. ● A chance to make a meaningful impact on customer success and satisfaction. ● Healthcare insurance for you, upgradable to cover your family if you wish Shift Timings ● 8:00 PM IST - 5:00 AM IST ● Candidates should be flexible for rotational shifts as well ● Shift timings may fluctuate depending on the client's location and daylight-saving adjustments. Job Type: Full-time Pay: ₹27,000.00 - ₹31,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift Rotational shift Supplemental Pay: Performance bonus Shift allowance Work Location: In person

Job description Job Description: Our Customer Experience Executive play a crucial part in the mission to deliver timely, accurate and professional customer service to all our customers. In a fun and fast-paced environment, this position requires Call, Email and Chat communication with customers. What will you be doing 1.Provide help and advice to customers using DrinkPrime's protocols or services; 2. Communicate courteously with customers; 3. Handle customer complaints/inquiries or requests; 4. Keep accurate records of discussions or correspondence with customers; 5. Work across different teams (Sales, operations, delivery, finance, etc) for effective and fast issue resolution; 6. Finding ways to measure customer satisfaction and improve services. What we need in you.. 1. Experience in working on ticketing tools like - Freshdesk, Zendesk, etc. 2. Experienced in Calls & Emails 3. Good to have chat experience (Optional) 4. Excellent English communication skills 5. Strong sense of customer empathy 6. Creativity and a good sense of humour will be an added advantage Job Type: Full-time Pay: ₹250,000.00 - ₹350,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person