2808 Zendesk Jobs

Role & responsibilities Strong technical proficiency; ideally in SQL Proficiency with Microsoft Office Suite and support tools (e.g., JIRA, Zendesk). Excellent written and verbal communication skills. Ability to coach, mentor, and provide constructive feedback. Strong troubleshooting, problem-solving, and judgment skills. Ability to manage multiple priorities in a fast-paced environment. Calm, confident handling of customer interactions across channels. Confidentiality in handling business and employee information. Ability to present ideas internally and externally (e.g.,annual conferences).

Key Responsibilities : Handle customer inquiries and complaints via phone , email and Live Chat related to shipment tracking, delivery issues, claims, etc Provide clear, accurate, and timely resolutions to customer issues Manage communication across different time zones and regions Maintain detailed and organized records of customer interactions Collaborate with other teams (e.g., Operations, Accounts, Sales, IT) to resolve complex issues Use ticketing systems to track and resolve cases efficiently Escalate unresolved or complex issues as needed Handling and Managing the To-pay shipments - End to End Required Skills and Qualifications : Minimum 1 years of experience in international calling ...

About Aeris Communications Inc. For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Job Summary Network Operations Center (NOC) Engineers monitor applications and...

Job Title: Support Head – Application Support & Maintenance Location : Jaipur Experience : 12–18 years Department : Service Delivery & Support Employment Type : Full-Time Position Summary We are seeking a dynamic and technically proficient Support Head to lead our Application Support & Maintenance function. The ideal candidate will take full ownership of the support ecosystem across multiple projects and clients, ensuring industry-best practices in L1, L2, and L3 support, strong process discipline, automation, proactive monitoring, SLA adherence, and consistent client satisfaction. The role demands hands-on experience across the application stack (frontend, backend, cloud, DevOps) and a demo...

About Aeris Communications Inc. For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 90 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Job Summary Network Operations Center (NOC) Engineers monitor applications and...

Role Overview: As the Process Lead - Helpdesk Experience at Dr. Reddys Laboratories Ltd., your primary responsibility will be designing and managing a seamless, multi-channel employee support experience through HR Direct. Your role includes enhancing Tier 0 and Tier 1 resolution, promoting self-service capabilities, driving digital channel adoption, and ensuring efficient query handling. You will lead process documentation, user journey mapping, knowledge management, and continuous improvement initiatives to enhance employee experience and service excellence. Key Responsibilities: - Design and enhance helpdesk services across IVR, Live Chat, telephony, and ESS platforms. - Drive Tier 0 adopt...

Job Description At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use Customer and Employee Service solution. You’ll work side-by-side with our Support Suite and Custom Objects Zendesk Platfor...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United...

About the Role We’re looking for a highly hands-on and action-oriented people to join our Customer Experience team. This role will be at the heart of improving how we support our users—by analyzing support ticket data, identifying recurring friction points, and designing scalable and efficient processes and system flows. You’ll work cross-functionally with CX, Product, Tech, and Operations teams to drive real change in how we deliver delightful experiences at scale. Key Responsibiliti esAnalyze support ticket data and customer feedback to identify pain points, inefficiencies, and recurring issue s.Translate insights into structured problem statements and design effective process and system f...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Site Reliability Engineer, you will be responsible for driving the effort to identify, de...

Location: Pune-Hybrid working Status: Permanent, Full Time Work mode and time: Rotational Shift Package: Competitive Salary (fixed), 5 Day Working Week, Flexible Working (with one-off allowance and 2 Days in the office), Development & Opportunity (Personal & Technical), Group Medical Policy, Group OPD Cover, Personal Accident Cover, Term Life Cover, 26 Days Leave + 9 Public Holidays + Buy & Sell Scheme, Referral Scheme. Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

At TalentPop App , we empower fast-growing brands by providing world-class administrative and operational support — and we’re expanding our team! We’re looking for a resourceful and detail-oriented E-Commerce Administrative Assistant with strong online experience. This role blends administrative coordination, inventory management, data reporting, and community engagement, perfect for someone who’s highly organized, technically skilled, and thrives in a remote environment. What You'll Do Support account managers with administrative coordination tasks Track inventory levels, coordinate restocks, and handle purchase order (PO) processes Perform data analysis and reporting using Microsoft Excel ...

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Skyflow is a data privacy vault company built to radically simplify how companies isolate, protect, and govern their customers’ most sensitive data. With its global network of data privacy vaults, Skyflow is also a comprehensive solution for companies around the world looking to meet complex data localization requirements. Skyflow currently supports a diverse customer base that spans verticals like fintech, retail, travel, and healthtech. Skyflow is headquartered in Palo Alto, California and was founded in 2019. For more information, visit www.skyflow.com or follow on X and LinkedIn. About The Role As a Backend Software Engineer you will be responsible for developing a state-of-the-art SaaS ...

Handle inbound calls and chats, diagnose customer needs, and resolve issues on first contact where possible. Log accurate case notes in the CRM and follow defined workflows (escalations, refunds, order management). Meet individual KPIs: AHT targets, Quality Score 85%, First Contact Resolution (FCR) goals, and adherence. Use knowledge base and cross-sell/up-sell where appropriate and permitted. Contribute to team huddles, share process improvement ideas, and complete required training / assessments. Maintain data privacy and comply with company policies and client SLAs. Required Qualifications & Skills Fluent English (spoken & written) C1 level or equivalent. Minimum 2 year of inbound BPO or ...

8+ years of professional experience in software development, with a strong focus on .NET technologies. Extensive experience working with Azure Cloud Infrastructure , including Azure DevOps for CI/CD pipeline creation and management. Strong proficiency in Angular and TypeScript , with a focus on building responsive, scalable web applications. Experience in integrating backend systems using RESTful APIs , Web APIs , and Microservices . Solid understanding of CI/CD tools such as Azure DevOps or similar Strong experience in developing applications in .NET Core , C# , ASP.NET , and related technologies. Deep knowledge of cloud infrastructure, microservices, with added advantage on containers (Doc...

Responsibilities (including, but not limited to): Manage with autonomy two strategic campaigns and up to three non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams performance. Manage one client services manager with roll-up responsibility of their campaigns. Client Management (30%): Conducts weekly/monthly/quarterly business reviews. Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams regarding client needs. Conducts face-to-face meetings with clients, wherever they are, to effectively manage t...

Company Description BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services. Position Summary: BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start t...

Toast is driven by building the restaurant platform that assists restaurants in adapting, gaining control, and returning to what they do best: building the businesses they love. As a Manager for Toast’s Account Recovery team, your role is pivotal in supporting the productivity, compliance, and overall success of this specialized Care function. This team is responsible for securely helping customers regain access to their accounts, including MFA resets, MFA disables, and email address changes, while upholding strict security protocols and delivering a seamless customer experience. About this roll* (Responsibilities) Manage, coach, and performance-monitor a team of Account Recovery Agents, ens...

Job Purpose: The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams. Job Responsibilities: Essential Functions: Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up Analyze client needs and offer appropriate, tailored solutions Integrate and update content (text, images, videos) into the CMS Perform basic web updates using HTML, CSS/Sass, and JavaScript Assist with third-party widget or API integrations Collaborate with senior developers for com...

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every mon...

Job Description – Technical Operations Manager Job Title: Manager – Website Operations & Quality Location: Kolkata (On-site) Employment Type: Full-time About Us We are a growing B2C website focused on delivering exceptional value and experience to our customers. With over 27 years of presence and millions of users worldwide, we are scaling rapidly and strengthening our internal processes to meet global standards of reliability, compliance, and trust. We are seeking a proactive and detail-oriented Operations Manager to oversee the smooth functioning of daily business operations, ensure platform quality, and safeguard compliance. This role requires strong organizational skills, cross-functiona...