1588 Zendesk Jobs

We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities: Gather and analyze client business requirements to configure Max Maintenance to suit specific asset management workflows. Lead system configuration and testing to ensure deployment readiness. Support data migration efforts from legacy systems to Max Maintenance. Deliver hands-on user training sessions, create user guides, and support change management during system rollout. Travel for support or implementation may be required. Serve as the primary Level 1 support contact post-implementation to address day-to-day client queries and system usage issues. Troubleshoot front-end configuration issues, escalate bugs or integration problems to Level 2/engineering teams as necessary. Provide remote assistance, ticket resolution, and routine system health checks. Assist in user onboarding, land access control configuration Develop and maintain comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. Requirements: Bachelor's degree in engineering, computer science, information systems, or a related field. 3+ years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. Proven ability to deliver end-user training and documentation to non-technical stakeholders. Hands-on experience configuring SaaS or CMMS systems and providing technical support. Basic understanding of REST APIs, SQL, or scripting (Python/JavaScript) is advantageous. Strong analytical, organizational, and communication skills. Maintenance and reliability experience in manufacturing, energy, oil & gas, or utilities is a plus. Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk). Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Job Title: Debt Account Manager Location: Kochi Salary: ₹20,000 – ₹30,000/month Job Summary: Assist the Executive Relationship Manager in resolving debt issues and ensuring all client sites are under active contracts. Key Responsibilities: Manage debt and objection queries with suppliers Maintain accurate records and update tariff databases Communicate with clients on outstanding issues Generate reports on debt and objection status Use Zendesk for tracking and resolution Requirements: Experience in debt management or energy portfolio coordination Strong skills in Excel and communication Familiarity with Salesforce or Zendesk is a plus Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: In person

Job Summary: We are looking for an experienced and motivated Customer Support Manager to lead and oversee the customer support team at our company. This role is key to ensuring our customers receive top-tier service and support. The Customer Support Manager will be responsible for managing day-to-day operations of the support team, driving customer satisfaction, developing team members, and improving support processes. You will work closely with cross-functional teams (Sales, IT, Product) to ensure that customer issues are resolved quickly and effectively. Key Responsibilities: Team Management and Leadership: Lead, motivate, and manage a team of customer support representatives, ensuring high performance, professional development, and a positive team culture. Provide ongoing coaching, feedback, and performance reviews to team members. Set clear team goals and KPIs, tracking performance and ensuring targets are met or exceeded. Handle escalation of complex or unresolved customer issues, ensuring timely and satisfactory resolution. Customer Satisfaction & Experience: Ensure customers have an excellent experience through timely, helpful, and empathetic support. Develop strategies to maintain and increase customer satisfaction and loyalty. Implement customer feedback mechanisms (surveys, reviews) and track trends to improve customer service. Monitor customer support interactions for quality assurance, identifying areas for improvement. Operational Efficiency: Oversee daily support operations, ensuring efficient case management, timely response, and appropriate prioritization of support tickets. Collaborate with the IT and Product teams to resolve technical issues and improve the overall customer experience. Develop and maintain support processes, procedures, and workflows to ensure scalability and efficiency in handling customer queries. Use support analytics to identify and address bottlenecks, inefficiencies, and areas for improvement. Training & Development: Develop and implement training programs to ensure the customer support team is well-versed in company products, services, and support tools. Regularly assess team skills and knowledge gaps, providing additional training and resources as needed. Foster a continuous learning culture within the team, keeping staff updated on new product features and industry trends. Reporting & Analysis: Track and report on key performance metrics (e.g., response time, resolution time, customer satisfaction scores, etc.). Analyze customer support data to identify trends, recurring issues, and opportunities for product or service improvements. Prepare and present regular reports to senior management on team performance, customer feedback, and support-related metrics. Collaboration with Cross-Functional Teams: Work closely with Sales, IT, Product Development, and other departments to address customer needs, resolve issues, and communicate product updates. Provide insights to the Product and Development teams based on customer feedback and recurring issues. Assist in the creation of knowledge bases, FAQs, and other customer-facing documentation. Process Improvement & Strategy: Continuously evaluate and improve customer support processes and strategies to enhance efficiency and customer satisfaction. Stay up to date with industry best practices and implement new technologies, tools, or methods to improve support operations. Contribute to the development of long-term customer support strategies that align with the company’s goals. Qualifications: Education: Bachelor's or Master degree in Business Administration, Information Technology, or a related field. Relevant certifications in customer support or management are a plus. Experience: Minimum 3-5 years of experience in a customer support role, with at least 2 years in a managerial or leadership capacity, preferably within an IT or SaaS company. Proven track record in managing a team and improving customer support processes and outcomes. Strong understanding of customer support software, CRM systems (e.g., Zendesk, Salesforce), and data analytics tools. Skills & Abilities: Excellent leadership and people management skills, with the ability to coach, motivate, and inspire a diverse team. Strong problem-solving abilities, with a customer-first mentality and a focus on achieving solutions. Ability to analyze and interpret customer data, derive actionable insights, and make data-driven decisions. Ability to manage multiple tasks and priorities in a fast-paced, high-pressure environment. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Experience: Customer Support Manager: 2 years (Required) Work Location: In person

About Aeris: For more than three decades, Aeris has been a trusted cellular IoT leader enabling the biggest IoT programs and opportunities across Automotive, Utilities and Energy, Fleet Management and Logistics, Medical Devices, and Manufacturing. Our IoT technology expertise serves a global ecosystem of 7,000 enterprise customers and 30 mobile network operator partners, and 80 million IoT devices across the world. Aeris powers today’s connected smart world with innovative technologies and borderless connectivity that simplify management, enhance security, optimize performance, and drive growth. Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler. Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast pace. A few things to know about us: We put our customers first . When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last. We do things differently. As a pioneer in a highly competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way. We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage. Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it). You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company. We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative. Title: IOT (Sr Engineer/Assistant Manager - Technical Support) Noida - Full Time Experience – 10+ years Job Description What You’ll Be Responsible For: Troubleshooting technical issues directly with customers with various technical skill levels Diagnosing and repairing faults Engaging with customers directly to quickly get to the root of their problem Taking a customer through a series of actions to resolve a problem Provide support in the form of procedural documentation Managing multiple cases at one time Showing a passion for continued learning, staying abreast of new technology and techniques Manage your own workload by accurately gauging timelines and meeting deadlines Work across teams and communicate with leadership, product owners, and other technologists What You Bring: Degree in Computer Science or Information Technology or Telecommunications and 10+ years of IT helpdesk, technical engineering support and customer service experience within a high traffic environment Experience in Core network/Paco operation will be preferred. Certification in Microsoft, Linux, Network Plus or Cisco is advantageous Experience with network monitoring software, IP network and applications to read logs (Wireshark) Experience with running trace logs for telecom troubleshooting Experience with Salesforce, Zendesk or ticket tracking best practice Knowledge of GSM Network / WCDMA network / 3G/LTE network/ service applications characteristics and capabilities is preferable but not mandatory. Good written and verbal communication in English Good verbal communication and average written communication skills in Mandarin language is must. Consistent attention to detail High level of commitment Team Player Customer focus approach and sense of urgency Aeris may conduct background checks to verify the information provided in your application and assess your suitability for the role. The scope and type of checks will comply with the applicable laws and regulations of the country where the position is based. Additional detail will be provided via the formal application process. Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer. OCMv7c9Ttc

Multilingual Customer Support Representative (Urdu/Gujarati/Marathi) – Remote About The Opportunity A leading global provider of cloud-based communication and AI-driven customer engagement solutions, we empower businesses across industries to deliver outstanding customer experiences. We are seeking a Multilingual Customer Support Representative fluent in Urdu, Gujarati, and Marathi to join our fully remote team and drive customer satisfaction through exceptional support. Role & Responsibilities Handle inbound and outbound customer interactions via voice calls, chat, and email in Urdu, Gujarati, and Marathi Resolve product, billing, and technical inquiries efficiently while adhering to service level agreements (SLAs) Accurately document customer interactions and updates in the CRM system to ensure data integrity Collaborate with cross-functional teams to escalate and follow up on complex customer issues Meet and exceed performance metrics, including average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) Participate in regular training sessions and contribute to knowledge-sharing initiatives to improve processes Skills & Qualifications Must-Have Native or fluent professional proficiency in Urdu, Gujarati, and Marathi (written and verbal) 1+ years of experience in customer service, BPO, or call center environment Strong computer literacy and ability to multitask across multiple applications Excellent problem-solving skills with a customer-centric mindset Reliable high-speed internet connection and dedicated home office setup Flexibility to work rotational shifts, including weekends and holidays Preferred Experience with CRM platforms such as Salesforce, Zendesk, or Freshdesk Prior remote work experience in a distributed team environment Familiarity with VoIP tools and cloud-based contact center solutions Benefits & Culture Highlights Competitive salary with performance-based incentives and recognition programs Fully remote work model offering flexibility and work-life balance Inclusive and supportive culture with ongoing training and clear career progression paths Skills: gujarati,customer,urdu,marathi,computer literacy,voip tools,multilingual,customer service,crm platforms,problem-solving,customer support

We are seeking a dedicated and empathetic Customer Support Executive to be the primary point of contact for our valued customers. You will be responsible for addressing customer queries, resolving issues, and ensuring a world-class customer experience. The ideal candidate has a knack for problem-solving and a passion for helping others. Key Responsibilities: Respond to customer inquiries promptly and professionally via multiple channels, including email, phone, and chat. Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem. Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints in our CRM system. Escalate unresolved issues to the appropriate internal teams (e.g., technical, sales) and follow up to ensure resolution. Develop a deep understanding of our products and services to provide accurate information and support. Contribute to team efforts by achieving performance metrics such as response time, resolution time, and customer satisfaction scores (CSAT). Gather customer feedback and share it with our product and marketing teams to help improve our offerings. Required Skills and Qualifications: Minimum of 1 year of experience in a customer support, customer service, or client-facing role. Excellent verbal and written communication skills in English [and any other required language, e.g., Hindi, Kannada]. Strong active listening skills, patience, and empathy. Proven problem-solving abilities and a customer-focused mindset. Proficiency with CRM software (e.g., Zendesk, Salesforce, Freshdesk) and MS Office Suite. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. High school diploma or equivalent; a Bachelor's degree is a plus. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A positive, supportive, and collaborative work environment. Performance-based incentives.

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments: Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. Requirements We are looking for Customer Success - Renewals person who is excited about the below Mission and Outcome. Mission: The main mission is to help Sleek achieve its revenue target by renewing all services in our existing clientele. We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek's growth! Outcomes: Achieve renewal rate targets on a monthly basis Be able to deliver customer satisfaction at the highest level Achieve cash collection targets on a monthly basis Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature To do this, you will have a minimum of 8 years experience as Sales, Accounting or Customer Success Manager and you will most likely be located in India. Required Experience: Experience working with SMEs, startups, fast paced setups Exposure to different culture because Sleek clients are from all over the world Ability to resolve issues by collaborating internally and externally Familiar with tableau, zendesk, husbpot Experience handling complex customers and trouble shooting Proactive to take up new projects to completion Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles: Sales Driven & Ownership: This shows reliability and helps build trust within the sales team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us. Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence. Structured Thinking & Target Focused: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, keeping in view our business goals and being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers. Data driven: We are a data rich business with :15,000 small customers. Each decision we make can impact many more people than we realise - so it's critical that we use sound data to support our strategies and review the success of our initiatives. Can have tough conversations in a positive way: It's not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness, build empathy, trust and great working relationships. Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn't their first language. For you to excel, you'll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business. Customer-centric: You always act with the best interest of the customer in mind and empathize with their situation to find the best solution for them and for Sleek. Problem Solving: You'll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents. Collaboration-Driven: You thrive in a cross-functional team environment, working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals. You communicate effectively, advocate for quality throughout the development process, and proactively address potential issues before they arise, fostering a culture of shared responsibility for delivering exceptional software. Autonomous/ Entrepreneurial: Things move fast at Sleek and we are not a hierarchical organisation. We want the candidate to proactively seek out and own solutions without waiting for their manager to ask them. We want the candidate to have the confidence to execute solutions on their own and the experience to know when to ask questions. The interview process The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role. HR Introductory call A :30 minute chat with a member of the HR Team to understand your skills and experience. Career deep dive A :60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail. Behavioural fit assessment A :60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work. Offer + reference interviews We'll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. Requirement for background screening Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below: Your education Any criminal history Any political exposure Any bankruptcy or adverse credit history We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation. By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com. Benefits Some other great things about working at Sleek... Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. Flexibility: This position will be fully remote. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region. Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We’re looking for a Senior Technical Support Engineer who can troubleshoot with empathy, solve with precision, and handle complexity with calm. You'll be the go-to person for high-priority technical issues—owning customer interactions, collaborating with engineering, and closing the loop with clarity and speed. Key Responsibilities Advanced Technical Troubleshooting: Diagnose and resolve product or platform issues across systems, integrations, and user environments. Customer Interaction: Handle escalated tickets, ensure timely resolution, and maintain excellent customer satisfaction scores. Knowledge Building: Create detailed documentation, FAQs, and runbooks for recurring issues and edge-case handling. Cross-Functional Collaboration: Work closely with Engineering, Product, QA, and Customer Success teams to escalate and resolve complex issues. Tool & Ticket Management: Use platforms like Zendesk, Jira, Salesforce, Freshdesk, or custom ticketing tools for case tracking and reporting. Process Improvement: Identify gaps in support operations and recommend optimizations for efficiency, quality, and scalability. Mentorship: Guide junior team members, review technical responses, and support onboarding of new support engineers. Must-Have Skills 4–8 years in technical support or customer-facing engineering roles Strong foundation in [choose relevant: Linux, Windows, networking, APIs, SaaS platforms, SQL, etc.] Solid problem-solving mindset—can break down vague or unfamiliar issues systematically Clear, concise communication—both written and verbal Comfortable working with logs, monitoring tools, and basic debugging Experience handling enterprise clients or high-priority escalations

This position is posted by Jobgether on behalf of Udacity. We are currently looking for a Lead, Global Support in India . This role offers the opportunity to lead and enhance the global support operations of a fast-growing tech education organization. As a key driver of technical and operational excellence, you will manage support tools, optimize AI-driven workflows, and ensure exceptional service experiences for learners worldwide. You will collaborate with cross-functional teams, manage vendor relationships, and leverage data to continually improve support performance. This position is ideal for a proactive leader passionate about combining technology and customer care to deliver seamless support in a remote-first, inclusive environment. Accountabilities: Manage and update CRM configurations to align with evolving workflows and operational requirements Own the Help Center and Knowledge Base, ensuring content is accurate, comprehensive, and accessible to both learners and internal teams Lead the training, management, and optimization of AI chatbot functions to improve self-service and response efficiency Serve as the primary contact for vendors and third-party collaborators to discuss enhancements and process improvements Develop and maintain data reports and dashboards to monitor support performance and identify trends Provide operational support and assist with technical ticket resolution as needed to ensure team success Analyze support data regularly to identify and implement process improvements and AI-driven solutions Participate in strategic projects aligned with organizational goals and contribute to establishing effective work procedures Advocate for learners and support the company vision through clear communication and presentations to leadership Requirements Minimum 2 years of experience as a Tech Support Specialist or similar role At least 2 years of customer service or support experience Familiarity with Zendesk or equivalent customer support software Basic knowledge of AI concepts and practical applications Training certifications are a plus Excellent written and verbal communication skills Strong organizational skills with the ability to prioritize and manage multiple initiatives Empathetic, patient, and compassionate approach to learner support Benefits Flexible remote work with optional in-person collaboration spaces Flexible working hours to promote work-life balance Paid time off and quarterly wellness days Comprehensive medical insurance coverage for employees and dependents Access to employee wellness resources and platforms such as Headspace Personalized career development opportunities Unlimited access to online learning Nanodegrees Inclusive and supportive work environment focused on diversity, equity, and inclusion Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job's core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest!

Position Overview: We are seeking a proactive and technically skilled Junior Solution Architect to join our dynamic team. The ideal candidate will design, demo, and implement tailored AI-driven and conversational workflows that align with customer support objectives. This role requires close collaboration with client IT teams, business stakeholders, and internal teams to integrate CRMs and APIs, manage project risks, guide user testing, and ensure successful go-live execution—all while delivering seamless, automated customer support experiences. Key Responsibilities: Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions. Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility. Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation. Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members. Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays. Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals. Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting. Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support. Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes. Qualifications & Skills: Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience. Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus. Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs. Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes. Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives. Preferred Qualifications: Experience with A/B testing and SEO experimentation. Understanding of technical SEO, including site speed and mobile optimization. Familiarity with social media’s role in SEO and content amplification. Knowledge of CRO (Conversion Rate Optimization) principles. Strong project management skills and ability to handle multiple SEO initiatives simultaneously.

Job Description Location: Bangalore Description: Our Managed Services team supports customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their own businesses grow and evolve. We function as an extension of their teams, consulting on design and configuration best practices, as well as offering the hands-on support they need to make their vision a reality. Configuration Specialists are responsible for configuring Zendesk solutions and consulting on configuration best practices for our global portfolio of managed services customers. You will analyze current state configurations to recommend optimizations, investigate configuration options for solving customer requests, and complete configuration updates on customers’ behalf in production environments, consult on standard methodology strategies, and offer hands-on assistance wherever required. You will collaborate with our global team of Managed Services Consultants to ensure our customers realize ongoing value from their services subscription and see the Managed Services team as an extension of their own. You may be required to work directly with our Customers across all the regions (USA/LATAM, EMEA, APAC)  Responsibilities: Maintain product expertise across the Zendesk product line Handle a backlog of work for your customer portfolio, and prioritizing tasks within the hours available Guide and educate your customers to give them proactive assistance as they maintain and optimize their Zendesk products and also provide business consultation for customers Collaborate and work with Managed Services Consultants in all regions globally to gather configuration requirements, offer recommendations, and scope and prioritize tasks within hours available Complete detailed account reviews and configuration analyses to identify opportunities for improvement based on best practices and the customers’ unique use case Design, configure, test and rollout complex, high-stakes configuration updates in production environments Contribute to processes and operational improvements in this new, rapidly growing team Requirements: Between 2 - 6 years of professional consulting or customer success experience, ideally in a customer-facing role Experience with Zendesk or in the customer experience industry a plus SQL / Python scripting background Any working experience on Analytical tools like E​​xcel/Tableau/Power BI etc. is definitely advantageous. Enthusiastic about technology with demonstrated technical aptitude; experience at a technology company or relevant consultancy ideal Excellent communication and interpersonal skills, with the ability to interact with ease both internally and with customer stakeholders Verbal communication skills in in German/French/Spanish is a plus Experience troubleshooting and finding multiple solutions to a complex problem Exceptional attention to detail, with the ability to make complex, high-impact changes in production environments with confidence Ability to work independently, manage multiple project initiatives simultaneously and offer proactive recommendations Flexible to work in Shifts #LI-ML12 Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Where You'll Be Doing Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agentconversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. Growth getter & upseller : Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline : scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvementyou treat go-live as Day 1, not done. Logistics Compensation : Competitive! Joining : ASAP! Location : Noida. Why should you consider us seriously ? We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews. We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc. Freedom and Responsibility Entrepreneurial Team Exponential Growth Healthcare (Physical & Mental Wellness) Please Note SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. (ref:hirist.tech)

About the Company Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributers, digital retailers, broadcasters, subscription video and ad supported platforms. We simplify the complexities of content distribution, supply chain and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers and more, we work to revolutionize media delivery at the forefront of entertainment technology and software services. About the Role As a project coordinator, you will be on the frontlines representing the face of Premiere Digital to our clients. Providing quality customer service interaction through incoming tickets, as well as escalating key issues and questions to our developers in a timely fashion, is key to the role. In addition to ticket resolution with our clients, understanding and learning new features of our software will be required in order to write our documentation for our growing help center database. Coming up with new ways to facilitate operation workflows is welcome as well. Principal Duties and Responsibilities (Essential Functions**): Responsibilities: Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns. Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved. Learn new features of our software, while writing help documentation articles in order to support our clients. Liaison between different internal departments in order to close out and understand issues with clients Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets. Utilize SQL to query our database to pull key information when investigating issues and questions that arise from clients. Candidate should be flexible working from the office and home. Required Skills: Strong customer service skills Bug/issues escalation to various departments Writing long form articles Ability to translate your skills to other employees through training or mentoring Proficient knowledge of Microsoft Office Proficient knowledge with relevant legal requirements and regulations Strong analytical and problem-solving skills Demonstrate critical thinking skills Attention to detail and organization skills Ability to adapt to changing priorities Strong interpersonal abilities and communication skills Ability and interest to work in a geographically diverse environment Preferred Skills: Zendesk Customer support experience Userpilot My SQL database Google Suite (Docs, Sheets) Microsoft Office Suite (Word, Excel) Microsoft Teams Jira Slack Qualifications: Education: A bachelor&aposs degree in a related field of study. Experience: [1] + years experience in a customer service role [1] + years in managing relationships and expectations with SaaS products. Send your CV to [HIDDEN TEXT] with subject line "Project Coordinator" Show more Show less

At Branch, were transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together. As an Associate Program Manager at Branch you will play a key role in executing and optimizing strategic programs that add value to the Customer Experience (CX). You will work cross-functionally to deliver scalable processes and enablement for internal teams while supporting go-to-market readiness and CX-driven initiatives. As a Associate Program Manager, You&aposll Get To Support CX Programs & Initiatives: Assist in the planning, execution, and tracking of internal and customer focused programs. Coordinate with cross-functional stakeholders to ensure smooth implementation and provide regular status updates. Operationalise Product & CX Launches: Partner with Product and CX teams to support go-to-market readiness, internal enablement, and customer-facing communications. Help drive adoption and scalability through well-executed launch plans. Project Management Support: Build and maintain project plans and trackers, organize meetings, capture action items, and support on-time delivery of key initiatives. Feedback Collection & Analysis: Gather and organize feedback from internal teams and customers. Identify themes to inform improvements across CX programs, communications, and processes. Enablement & Resource Development: Contribute to the creation of training materials, internal documentation, and readiness content that empower teams to better support customers. You&aposll Be a Good Fit If You Have You should have 12 years of experience managing programs for a customer experience team or handling projects in a related domain. Business, Marketing, Data Science, or a related field. Highly organized and an effective communicator with a desire to grow into a strategic role over time. Youre analytical, organized, and excited by the idea of solving complex problems with smart programs. Intellectual curiosity and a hunger to learn. Youre a clear communicator and presenter who thrives in collaborative environments. Youre curious about customer experience, with a desire to learn how CX drives long-term growth in SaaS. Experience in a client-facing Project Management or Consulting role (e.g., Project Manager, Program Manager, etc) The ability to manage and prioritize multiple projects running on parallel timelines. Flexibility in your approach to deliver quality work in any situation. An outstanding work ethic and the ability to create value with minimal direction. Experience in the Mobile, Ad Tech, or SaaS industry. Bonus: Familiarity with tools like Google Sheets, Google Slides, Notion, Asana, Zendesk or Jira. This role will be based at our Bangalore office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you think you&aposd be a good fit for this role, we&aposd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can&apost wait to show you what we have to offer! A Little Bit About Us Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend. Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch. Candidate Privacy Information For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy. Show more Show less

Job Description We are seeking a skilled and proactive Customer Success Engineer to join our growing team. In this role, you will be responsible for deploying, configuring, and supporting our Max Maintenance SaaS Maintenance Management System for global clients. Your role will include user training, Level 1 support, and ensuring system adoption and operational success across customer environments. You will collaborate closely with client stakeholders, internal teams, and technical partners to ensure that Max Maintenance is implemented efficiently and supported consistently in alignment with industry best practices. Responsibilities Gather and analyze client business requirements to configure Max Maintenance to suit specific asset management workflows. Lead system configuration and testing to ensure deployment readiness. Support data migration efforts from legacy systems to Max Maintenance. Deliver hands-on user training sessions, create user guides, and support change management during system rollout. Travel for support or implementation may be required. Serve as the primary Level 1 support contact post-implementation to address day-to-day client queries and system usage issues. Troubleshoot front-end configuration issues, escalate bugs or integration problems to Level 2/engineering teams as necessary. Provide remote assistance, ticket resolution, and routine system health checks. Assist in user onboarding, land access control configuration Develop and maintain comprehensive documentation including training materials, FAQs, SOPs, and implementation logs. Requirements Bachelor's degree in engineering, computer science, information systems, or a related field. 3+ years of experience in SaaS implementation and support, particularly in maintenance, CMMS, or asset-intensive environments. Proven ability to deliver end-user training and documentation to non-technical stakeholders. Hands-on experience configuring SaaS or CMMS systems and providing technical support. Basic understanding of REST APIs, SQL, or scripting (Python/JavaScript) is advantageous. Strong analytical, organizational, and communication skills. Maintenance and reliability experience in manufacturing, energy, oil & gas, or utilities is a plus. Experience with helpdesk tools (e.g., Zendesk, Freshdesk, Jira Service Desk). About Us Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future. Global Family We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work. Purposeful Innovation Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better. Service Above All This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

Ultimate.ai IT Pune, Maharashtra, India Posted on Jul 31, 2025 Apply now Job Description Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune. We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions. What You'll Be Doing Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company Use a combination of standard functionality and custom development to solve business problems Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! Work with Workato as a middleware between systems Must Have What you bring to the role Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. Salesforce Administrator Certification (ADM 201). Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Experience managing systems to support enterprise sales organizations. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation Nice To Have Experience with Software-as-a-Service (SaaS) based selling models is a plus. Experience with Zuora Billing (or equivalent) Jira / Confluence experience a plus Knowledge of Copado (or equivalent) Knowledge of Workato (or equivalent) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Apply now See more open positions at Ultimate.ai

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). About Role As the Assistant Manager of System Solutions & Design (SSD), you are the strategic lead driving transformative automation, CRM, and Gen AI initiatives. You’ll bridge product thinking, operational strategy, and tech implementation—owning projects end-to-end and reporting directly to Senior Management. Key Roles & Responsibilities Spearhead discovery, planning, and execution of key automation and CRM optimization projects. Build business cases, model ROI, and manage project timelines and deliverables. Lead enhancements in CRM and telephony frameworks—collaborating with engineering, product, and operations. Define system design requirements for custom telephony architecture, callback mechanisms, and dialer logic. Work closely with our strategic partners and build solutions at scale benefitting business Identify high -impact AI use cases to elevate agent productivity and merchant experience. Partner with AI/product teams to co -own pilot deployment, governance, and performance tracking. Proficient in designing and building workflows using Claud, N8N, and similar automation tools. Redesign support -operation workflows to minimize friction and error. Own change management across impacted teams to ensure seamless adoption. Maintain a strategic roadmap aligned with quarterly OKRs. Track metrics, gather stakeholder feedback, and iterate on initiatives. Mandatory Qualifications 5–7 years in systems design, automation, CRM implementation, or operational excellence. Proven experience in cross functional tech programs (CRM, telephony, bots, AI pilots). Strong analytical abilities—translating business needs into structured system solutions. Hands on familiarity with CRM tools (Salesforce, Zendesk, Freshdesk) and low code/no code platforms. Experience in building custom apps using google script , java script etc. Exceptional stakeholder management across CX, Tech, and Ops teams. Passion for AI/automation—always on the lookout for emerging technologies. Thrives in fast paced, execution oriented settings. Experience with LLM architectures, prompt engineering, or Gen AI integrations. Background in fintech or customer support environments. Basic SQL familiarity, dashboarding, or workflow rule engine skills. Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. About the Team The technical support team leverages their extensive experience supporting large-scale Solr clusters and the Lucene/Solr ecosystem. Their day might include troubleshooting errors and attempting to fix or develop workarounds, diagnosing network and environmental issues, learning your customer's infrastructure and technologies, as well as reproducing bugs and opening Jira tickets for the engineering team. Their primary tasks are break/fix scenarios where the diagnostics quickly bring network assets back online and prevent future problems--which has a huge impact on our customers’ business. About the Role As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests. This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer’s needs. This role is open to candidates in India. The role expected to participate in weekend on-call rotations. Responsibilities Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product Troubleshoot complex search issues in and around Lucene/Solr Document solutions into knowledge base articles for use by our customer base in our knowledge center Identify opportunities to provide customers with additional value through follow-on products and/or services Communicate high-value use cases and customer feedback to our Product Development and Engineering teams Collaborate across teams internally to diagnose and resolve critical issues Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts Skills & Qualifications 3+ years of hands-on experience with Lucene/Solr or other search technologies is required BS or higher in Engineering or Computer Science is preferred 3+ years professional experience in a customer facing level 2-3 tech support role Experience with technical support CRM systems (Salesforce, Zendesk etc.) Ability to clearly communicate with customers by email and phone Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies Enterprise Search, eCommerce, and/or Business Intelligence experience Knowledge of data science and machine learning concepts Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes Startup experience is preferred Our Stack Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana Java, Python, Linux, Kubernetes Zendesk, Jira

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience: ? 2-3 years of customer support experience via phone, email, and chat ? Experience working with direct consumers, in B2C environment; B2B is a distinct advantage ? Strong communication skills with a proactive and positive approach to tasks ? High attention to details and follow through ? An effective team player who is able to also work independently ? Proven ability to deal with problems and solve them effectively ? Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience ? Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) ? Online advertising experience is a huge plus and preferred Job Summary: As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. Key Responsibilities: 1. Customer Interaction: o Provide support to customers via live chat on various platforms. o Respond to customer inquiries in a professional and timely manner. o Assist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns. 2. Issue Resolution: o Identify and resolve customer issues and complaints effectively. What are we looking for? o Escalate unresolved issues to higher-level support teams when necessary. o Maintain a calm, positive, and helpful attitude with all customer interactions. 3. Product and Service Knowledge: o Stay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information. o Provide clear and concise explanations to customers regarding products, services, or policies. 4. Chat Handling: o Manage multiple customer chats simultaneously while maintaining a high level of customer service. o Ensure that chat responses are efficient, clear, and accurate. o Meet performance metrics for response time, resolution time, and customer satisfaction. 5. Documentation: o Document customer interactions accurately in the system. o Log all inquiries, complaints, and solutions provided for future reference. o Maintain detailed records of customer issues and feedback for quality and training purposes. Collaboration: o Work closely with other team members and departments to ensure seamless service delivery. o Share feedback, best practices, and insights with the team leader to improve overall team performance. 7. Quality Assurance: o Maintain high levels of professionalism and ensure that all interactions align with company standards and policies. o Participate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Skills and Qualifications: Skills required Communication Skills Criteria: Written communication proficiency Filter Parameters: Grammar and clarity in writing: Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy: The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory) Criteria: Understanding of online payment systems and CRM tools Filter Parameters: Familiarity with payment systems: Basic knowledge of payment gateways, billing processes, and common financial queries. CRM and chat support software: Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving Ability Criteria: Ability to handle complex customer queries Filter Parameters: Problem-solving test: Candidates will be given hypothetical chat scenarios involving complex payment inquiries. Handling escalations: Experience in resolving escalated or sensitive issues. Performance Under demanding situations Criteria: Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters: Simultaneous chat handling: Experience managing multiple chats in a high-volume environment. KPI performance: Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric Mindset Criteria: Empathy and focus on customer satisfaction Filter Parameters: Test scenario: How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and Learning Criteria: Willingness to learn and adapt, Any Graduation

Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth We are looking for a highly organized and service-oriented Associate, People Group Shared Services COE to support our global HR operations team. The ideal candidate will have hands-on experience in HR case management systems, inbox management, onboarding and offboarding processes, I-9 compliance, and Workday data processing. This role will serve as a first point of contact for employees and managers, ensuring efficient HR support and timely resolution of HR-related inquiries across regions. As an Associate, People Group Shared Services COE, you will be supporting common people group transactions to ensure People Group, business leaders and team members are supported in a timely manner in order for Ryan to focus on business priorities. This position involves handling a variety of HR-related tasks such as resolving employee inquiries, data audits and form processing, and basic reporting and tracking while contributing t Job Description Duties and responsibilities, as they align to Ryan’s Key Results People Create a positive team experience. Respond and provide timely assistance to employee and manager People related inquiries. Support key People processes, including employee life cycle events from onboarding to offboarding. Client Monitor and manage shared HR inboxes, triaging and responding to inquiries in a timely and professional manner. Handle HR requests using ticketing systems (e.g., ServiceNow, Zendesk, Ivanti), ensuring accurate tracking, categorization, and resolution within SLA. Provide day-to-day support for global HR operations, including navigation assistance for employees and managers across multiple regions. Accurately process and maintain employee data in Workday, including hires, terminations, job changes, and organizational updates. Coordinate the end-to-end onboarding and offboarding process, ensuring compliance with checklists, stakeholder communication, and system updates. Manage the collection, verification, and storage of I-9 documents in line with legal and audit requirements. Maintain documentation and SOPs; recommend and support improvements in HR service delivery processes. Generate standard reports and respond to ad-hoc data requests as needed. Value Determine appropriate action to resolve duplicate, inaccurate or unclear information. Completes tasks assigned by leadership with a sense of urgency and confidentiality where needed. Education And Experience Bachelor’s degree in human resources, Business Administration, or a related field 0 to 3 years of experience in HR operations, HR shared services, or similar support roles; Computer literate with experience with Microsoft Office. HRMS experience (Workday preferred). Computer Skills To perform this job successfully, an individual must have intermediate skills in Microsoft® Word, Excel, Outlook, Teams Certificates and Licenses: None Qualifications Experience with HR ticketing/case management systems and managing shared inboxes. Solid knowledge of onboarding, offboarding, and employment documentation processes, including I-9 verification. Proficiency with Workday or a similar HRIS platform. Strong interpersonal and communication skills, with a customer-first mindset. Detail-oriented with a high level of accuracy and data integrity. Ability to manage multiple tasks in a fast-paced, deadline-driven environment. Preferred Qualifications Experience working in a global or multi-regional HR support role. Understanding of U.S. labor and employment compliance requirements. Work Environment Standard indoor working environment. Long periods of sitting while working at computer. Position requires regular interaction with employees at all levels of the Firm. Equal Opportunity Employer: disability/veteran

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for everymperson on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring To The Role BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues $1B billion+. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

We are seeking a compassionate and resilient Remote Customer Service Agent to join our team. In this role, you will be the primary point of contact for our customers, providing top-tier support and building lasting relationships. You will handle a high volume of inquiries through various channels, including email, live chat, and phone calls. Your core responsibility will be to listen to customers, understand their needs, and provide effective and efficient solutions, all while maintaining a positive and professional demeanor. Key Responsibilities: Handle inbound customer inquiries and requests with professionalism and empathy, resolving issues in a timely and effective manner. Provide accurate and detailed information about Saaga Solve's products and services. Use and navigate a CRM system and other support software to document all customer interactions, feedback, and resolutions. Troubleshoot technical issues with customers, guiding them through step-by-step solutions with clarity and patience. Proactively identify customer pain points and provide feedback to product and engineering teams to help improve our offerings. Collaborate with team members and supervisors to ensure a consistent and high-quality customer experience. Meet or exceed individual and team performance metrics, including customer satisfaction scores and response times. Maintain a thorough understanding of all company policies, procedures, and product updates. Required Skills and Qualifications: High school diploma or equivalent; a bachelor's degree is a plus. Minimum of 1-2 years of experience in a customer-facing role, preferably in a remote or tech-support environment. Excellent verbal and written communication skills in English, with a professional and friendly tone. Demonstrated ability to listen actively, empathize with customer issues, and handle difficult situations with grace. Strong problem-solving skills and a knack for finding creative solutions. Proficiency in using help desk software (e.g., Zendesk, Freshdesk, Intercom) and CRM systems. Exceptional time management and organizational skills to thrive in a self-managed, remote setting. A reliable high-speed internet connection, a quiet and dedicated workspace, and a computer with a camera for team meetings. Flexibility to work in different shifts, which may include evenings or weekends, to support our customers effectively. What We Offer: A competitive hourly wage or salary, along with performance incentives. Comprehensive training and ongoing professional development to help you succeed. A supportive and positive team culture. The flexibility and convenience of working from home. Opportunities for career growth within the company.

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global e-commerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies in America by Inc. More than 100 global brands—like Nestle, Sylvania, Kong, Panasonic, and Sorel —rely on Pattern's global e-commerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces®. We need a Customer Support Professional to manage our day-to-day administrative and organizational tasks and be there for any inquiries our customers might have in a friendly and timely manner. This is a full-time role and will work a hybrid schedule. What does a day in the life of a Customer Support Specialist look like? Planning and executing day-to-day administrative and operational tasks Collaborating with team members on various tasks and projects Daily correspondence with customers through Zendesk Resolving customer issues and inquiries in a timely and organized manner Creating reports regarding monthly job-related activities What will I need to thrive in this role? Proficiency in both spoken and written English communication is required The ability to empathize, actively listen, and communicate clearly with customers and maintain a high level of customer satisfaction and a positive customer experience Experience working in seller central platforms such as Amazon and Shopify is preferred Experience working in a ticketing system like Zendesk is highly desirable Experience working with AI tools related to the customer experience is highly desirable Proficiency in Google Sheets/Excel Proficiency in time management, great attention to detail, and strong organizational skills What does high performance look like? You communicate clearly and effectively You are confident at speaking up, asking questions, and offering alternative solutions when necessary You are proactive and look for opportunities to assist the team and customers You follow through with all assignments on time You give 100% to all tasks and projects you are given You will take full ownership of your projects and follow through to completion You can work with a small, high-performing, autonomous, and fast-paced team What is my potential for career growth? Being a member of a team that provides service to brand partners, customers, and marketplaces provides the opportunity for fast professional growth. Fast-growing brand partners and marketplaces are great environments to fortify your knowledge in the field of e-commerce and learn new techniques and technologies that will help you grow professionally. What is the team like? You will work with the other Customer Support Professional and be supervised by a Senior Team Lead. The team is data-driven and results-oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and inputs are encouraged by all members. Sounds great! What’s the company culture? We are looking for individuals who are: Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. What is the hiring process? Initial phone interview with Pattern’s talent acquisition team Zoom interview with the department hiring managers and team leads Interview with the team in India Professional reference checks Executive review Offer How can I stand out as an applicant? Be prepared to talk about professional accomplishments with specific data to quantify examples Be ready to talk about how you can add value and be the best addition to the team Focus on mentioning how you would be partner-obsessed at Pattern Be prepared to talk about any side projects related to data and analytics Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Title: Customer Support Representative Department: Customer Service Reports To: Customer Support Manager Location: Meerut, Uttar Pradesh Employment Type: Full-Time / Part-Time / Shift-Based Job Summary: As a Customer Support Representative at Travelodesk, you will be the first point of contact for our customers, handling taxi inquiries, taxi bookings, complaints, and support requests through various communication channels including phone, email, WhatsApp chat, and social media. You will play a vital role in ensuring a smooth and satisfying customer experience across our taxi and travel services. Key Responsibilities: Respond promptly and professionally to customer inquiries via live chat, phone, email, and social media. Assist customers with taxi bookings, travel reservations, cancellations, and modifications. Provide accurate information about services, pricing, routes, driver arrival times, and travel policies. Resolve customer issues, complaints, or disputes in a courteous and efficient manner. Coordinate with drivers, dispatchers, and operations team to handle real-time travel or taxi issues. Escalate unresolved problems to the appropriate department or supervisor. Maintain detailed records of customer interactions and transactions in the CRM system. Follow communication scripts and service protocols when necessary. Collect customer feedback and share insights with the team to help improve services. Stay updated on company policies, new routes, pricing changes, and travel offerings. Requirements: Proven experience in a customer service or support role, preferably in travel, transportation, or e-commerce. Excellent verbal and written communication skills in English (additional languages are a plus). Proficient with support software tools (e.g., Zendesk, Freshdesk, Intercom) and CRM systems. Ability to multitask, work under pressure, and handle high-volume inquiries during peak hours. Strong problem-solving and conflict-resolution skills. Flexible with working hours, including weekends, holidays, and rotating shifts. Preferred Qualifications: Experience in the travel, ride-hailing, or logistics industry. Familiarity with GPS tracking systems or driver dispatch tools. Knowledge of local geography or travel regulations. What We Offer: Competitive salary and performance bonuses. Flexible working hours and remote work options. Opportunities for career advancement and training. Dynamic and inclusive work environment. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Language: English (Required) Work Location: In person Speak with the employer +91 7409146146 Application Deadline: 15/08/2025 Expected Start Date: 10/08/2025

#Sinch is a global leader in the growing market for Communication Platforms as a Service (Cpaas) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the Messaging, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact on how billions of people engage with their favorite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world’s largest companies and mobile operators, use Sinch’s advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 5,000 employees across 55 different countries. Our APIs and platform deal with over 150 billion engagements annually. Sinch, 2nd largest Cpaas and messaging provider in the world is looking for a Senior Executive - Technical Support for Noida (India) location. Overview: We are looking for a dynamic and customer-focused professional to join our team. This role is responsible for guiding new customers through the onboarding journey, ensuring a smooth activation process, providing product training, and serving as the primary point of contact during the initial phases of adoption. Requirements: Customer On-Boarding and Activation with educational content and training: To ensure to be in sync with client and the internal Team to complete the onboarding process within the defined TAT Demonstration session: Being equipped with strong writing and communication abilities Provide regular updates to the all-stake holders, knowing and addressing customer requirements will be an important aspect of the measurement Regular check on process hygiene and latest updates or amendments Single point of contact who can address technical queries and suggest best practices of the service Work closely with internal team to understand and close issues/cases/requirements Familiarity with customer support tools, such as Zendesk, JIRA, or Salesforce Customer Centric Approach: Fair knowledge about the basic hygiene practices followed for Customer Support Configuration Management, daily reporting, Maintain and update all relevant documents Key Qualifications: Bachelor’s degree in CS, IT, or related field. 2-4 years in CPaaS operations or account management. Strong communication and interpersonal skills. Teamwork skills with a problem-solving attitude. Expertise in Ms. Office and other related tools for task management Benefits: Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage Flexible and supportive working environment Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs Subsidized Meal Training & Development Internal Mobility Competitive salary and Allowances Highly engaged, collaborative, and transparent work culture Constant skill upgradation by learning and career advancement opportunities in a high-growth environment Annual health checkup. Global Mobility Program/Opportunities. Engaging Rewards & Recognition programs