9 Zendesk Jobs
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0 years
2 - 6 Lacs
Noida
On-site
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology se...
Posted 1 week ago
7.0 years
45 - 50 Lacs
Nashik, Maharashtra, India
Remote
Experience : 7.00 + years Salary : INR 4500000-5000000 / year (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: StackGen) (*Note: This is a requirement for one of Uplers' client - StackGen) What do you need for this opportunity? Must have skills required: Familiarity with CI/CD, FedRAMP, HIPAA), NIST, security and compliance frameworks (CIS, customer support engineering, DevOps/SRE support, Practical experience with Infrastructure as Code, Terraform, Cloud Server (Google / AWS) StackGen is Looking for: Solution Engineer About StackGen: S...
Posted 2 weeks ago
7.0 years
45 - 50 Lacs
Kanpur, Uttar pradesh, India
Remote
Experience : 7.00 + years Salary : INR 4500000-5000000 / year (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: StackGen) (*Note: This is a requirement for one of Uplers' client - StackGen) What do you need for this opportunity? Must have skills required: Familiarity with CI/CD, FedRAMP, HIPAA), NIST, security and compliance frameworks (CIS, customer support engineering, DevOps/SRE support, Practical experience with Infrastructure as Code, Terraform, Cloud Server (Google / AWS) StackGen is Looking for: Solution Engineer About StackGen: S...
Posted 2 weeks ago
7.0 years
45 - 50 Lacs
Sadar, Uttar pradesh, India
Remote
Experience : 7.00 + years Salary : INR 4500000-5000000 / year (based on experience) Expected Notice Period : 30 Days Shift : (GMT+05:30) Asia/Kolkata (IST) Opportunity Type : Remote Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by: StackGen) (*Note: This is a requirement for one of Uplers' client - StackGen) What do you need for this opportunity? Must have skills required: Familiarity with CI/CD, FedRAMP, HIPAA), NIST, security and compliance frameworks (CIS, customer support engineering, DevOps/SRE support, Practical experience with Infrastructure as Code, Terraform, Cloud Server (Google / AWS) StackGen is Looking for: Solution Engineer About StackGen: S...
Posted 2 weeks ago
5.0 - 9.0 years
Noida
Work from Office
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology se...
Posted 2 weeks ago
1.0 years
Jam jodhpur, Gujarat, India
Remote
Customer Support and Sales Specialist | Remote (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist —a role where you own the customer experience from initial contact through retention and expansion. This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributin...
Posted 3 weeks ago
1.0 years
Jam jodhpur, Gujarat, India
Remote
ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...
Posted 3 weeks ago
0.0 - 10.0 years
0 - 1 Lacs
Gurugram, haryana
On-site
Job Title Suggestion: Customer Support Manager - Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Experience: 10–15 years Note: Minimum last 5 years in customer support Head roles within fintech or financial services. About Company: The company is a rapidly growing fintech firm based in Gurugram, dedicated to providing secure, scalable financial technology services. Our customer support team is a core pillar, ensuring customer satisfaction and fueling growth. Role Overview: We are looking for an experienced Customer Support Manager who will manage the day-to-day operations of our support team. The manager will handle escalations, drive team perform...
Posted 3 weeks ago
0.0 - 10.0 years
1 Lacs
Gurugram, haryana
On-site
Job Title Suggestion: Head of Customer Support, Fintech Industry Location: Golf Course Extension Road, Sector 66, Gurugram — In-office role. Compensation: ₹1,20,000 – ₹1,50,000 per month Exp.: 10–15 years ( with at least last 5 years in the fintech or financial services industry) About company Limited: The Company is a dynamic fintech company based in Gurugram, focused on delivering innovative financial solutions. We are committed to providing exceptional customer experiences through scalable support operations, technological excellence, and customer-centric strategies. Role Overview: As the Head of Customer Support , you will be responsible for creating, leading, and scaling the customer su...
Posted 3 weeks ago
Exploring Zendesk Jobs in India
Zendesk jobs in India are in high demand due to the increasing popularity of the Zendesk platform for customer service and support. Many companies across various industries are looking for skilled professionals who can implement and manage Zendesk solutions effectively.
Top Hiring Locations in India
- Bangalore
- Mumbai
- Delhi/NCR
- Pune
- Hyderabad
These cities have a high concentration of tech companies and startups that actively hire for zendesk roles.
Average Salary Range
The salary range for Zendesk professionals in India varies based on experience levels: - Entry-level: ₹3-6 lakhs per annum - Mid-level: ₹6-12 lakhs per annum - Experienced: ₹12-20 lakhs per annum
Career Path
Typically, a career in Zendesk progresses as follows: - Support Specialist - Implementation Consultant - Solutions Architect - Zendesk Administrator - Zendesk Developer - Zendesk Manager
Related Skills
In addition to Zendesk expertise, employers often look for candidates with the following skills: - Customer service experience - Knowledge of CRM systems - Technical troubleshooting skills - Communication skills
Interview Questions
- What is Zendesk and how is it used in customer service? (basic)
- Can you explain the difference between triggers and automations in Zendesk? (medium)
- How would you handle a high-priority ticket that requires immediate resolution? (medium)
- What are the different types of Zendesk roles and responsibilities? (basic)
- How do you customize Zendesk to fit the needs of a specific business? (advanced)
- Can you describe a challenging Zendesk implementation project you worked on? (medium)
- What is the importance of SLAs in Zendesk? (basic)
- How do you handle escalations in Zendesk? (medium)
- Explain how you would integrate Zendesk with other software systems. (advanced)
- What metrics do you track in Zendesk to measure customer support performance? (medium)
- How do you approach training new users on Zendesk? (basic)
- Describe a situation where you had to troubleshoot a complex Zendesk issue. (medium)
- How do you stay updated with new features and updates in Zendesk? (basic)
- Can you explain the concept of ticket routing in Zendesk? (medium)
- How do you ensure data security and compliance when using Zendesk? (advanced)
- What reporting tools and analytics do you use in Zendesk? (medium)
- How do you handle duplicate tickets in Zendesk? (basic)
- Describe a successful Zendesk project you led from start to finish. (medium)
- How do you prioritize and manage multiple tickets simultaneously? (basic)
- Explain the role of macros in Zendesk and how they can be useful. (medium)
- What are the key differences between Zendesk Support, Chat, and Guide? (medium)
- How do you troubleshoot performance issues in Zendesk? (advanced)
- Can you discuss a time when you had to collaborate with other teams to resolve a Zendesk issue? (medium)
- How do you ensure a seamless transition when implementing Zendesk for a new client? (medium)
- What are some best practices for maintaining Zendesk configurations and workflows? (medium)
Closing Remark
As you explore opportunities in the Zendesk job market in India, remember to showcase your expertise and experience confidently during interviews. Prepare well, demonstrate your skills effectively, and you'll be on your way to a successful career in Zendesk. Good luck!
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