1588 Zendesk Jobs - Page 7

Associate Support Engineer Serve as a first-contact support specialist, handling customer inquiries via tickets, chat, and email. Conduct manual testing of features and workflows in parallel with support duties. Run SQL queries to extract, analyze, and verify data patterns that assist troubleshooting and testing efforts. Collaborate with engineering, product, and user-operations teams to escalate complex issues and share feedback. Participate in structured on-call schedules and occasional weekend/holiday coverage. Key Responsibilities Respond promptly and professionally to customer queries; resolve or escalate appropriately Analyze logs, reproduce user problems, using SQL and platform tools to gather context. Design, execute, and document manual test cases for new and existing features. Report bugs clearly and help confirm fixes during QA cycles. Document customer and testing insights; propose process or product improvements. Collaborate with cross-functional teams to maintain service quality and knowledge documentation. Skills & Qualifications Bachelor’s degree in Computer Science, IT, or any technical discipline. Freshers preferred Basic proficiency in SQL — SELECT, JOINs, filters — enough to query support logs and datasets. Strong communication skills; comfortable interacting with customers and cross-functional teams Highly motivated, problem-solving mindset; eager to learn product internals and testing frameworks. Familiarity with writing test cases and reporting defects is a bonus. Adaptable to shifting priorities, with a collaborative and humble approach. Preferred Attributes Internship or hands-on exposure to technical support, QA/testing, or database work. Experience using ticketing systems (e.g., Jira, Zendesk), Slack, or support tools. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Ability to commute/relocate: Ram Nagar, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Location: Ram Nagar, Coimbatore, Tamil Nadu (Preferred) Work Location: In person Expected Start Date: 25/07/2025

Job Description The Zendesk Core Services Packaging and Consumption team is looking for a Senior Software Engineer with a strong command of Ruby and past experience developing on the Rails framework to join them on their journey to make the Zendesk purchasing and usage reporting experience, one of the business' most crucial and fundamental aspects, more consistent and intuitive. Your responsibilities will include: Collaborating with product management, and engineers to design beautifully simple solutions to complicated problems. You will be relied on from concept through development, QA, staging, and production deployment. Ensuring delivery on commitments. It is your responsibility to ensure code quality, debug code, and seek guidance to unblock tasks pending. Following best practices in all our frameworks and tools. Championing best practices and proper test coverage. We ship code frequently and fast, but stability and reliability must never be compromised. Actively participate in code reviews and design discussions Partner across all areas of the SDLC, including requirements gathering, and building services and solutions. Work across teams and organization boundaries to standardize and integrate services, new libraries, tools, and workflows What you bring to the role: 4+ years of relevant experience in Ruby Experience with databases like MySQL and/or DynamoDB Experience with CI/CD and delivery systems (Github Actions, Travis, Jenkins) Knowledge of API design and distributed systems Experience using Datadog or other log aggregation tools Customer-first mentality when dealing with service incident management, data analysis, and root-cause analysis A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities A team-first collaborative attitude that thrives in a fast-moving agile development environment Excellent written and verbal communication skills Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

IHCL and its subsidiaries bring together a group of brands and businesses that offer a fusion of warm Indian hospitality and world-class service. These include Taj – the iconic brand for the most discerning travellers, and ranked as ‘World’s Strongest Hotel Brand’ and ‘India’s Strongest Brand’ across sectors as per Brand Finance Hotels 50 and India 100 reports 2024 respectively; SeleQtions, a named collection of handpicked, storied hotels; Vivanta, a chain of contemporary upscale hotels that celebrate joie de vivre; Ginger, a brand that is revolutionizing the lean-luxe segment, and amã Stays & Trails, a charming portfolio of private bungalows and villas set in picturesque locales. Role Summary: We are seeking an experienced and strategic Corporate Director – E-Commerce Product & Support to lead the digital product roadmap and support operations across multiple hotel brands within our global hospitality portfolio. This role demands a deep understanding of e-commerce platforms, content management systems, customer-centric digital features, and cross-functional coordination with business, design, and technology teams. The ideal candidate will be passionate about creating world-class guest experiences through intuitive UI/UX, secure architecture, and seamless e-commerce functionality. Key Responsibilities: Product Ownership & Roadmap Management Define, own, and evolve the e-commerce product roadmap across all brands websites & app Prioritize business-forward features aligned with commercial goals, customer experience improvements & operational goals on cost efficiency and security Collaborate closely with marketing, revenue, operations, and IT teams to drive product features from ideation to execution. E-Commerce & Technical Oversight Maintain a working knowledge of both front-end (UI/UX) and back-end systems of the e-commerce stack. Understand basic principles of technical architecture, integrations, APIs, and security standards to ensure scalable and secure solutions. Understands the working of a modern-day headless CMS like Sanity Champion e-commerce best practices in performance, usability, personalization, and conversion optimization. Support & Process Management Oversee daily support operations and issue management, using tools such as Jira, Manage Engine, or equivalent platforms. Establish and optimize processes for incident resolution, service requests, and enhancement tracking. Work cross-functionally to align support workflows with business priorities and SLAs. UI/UX and Merchandising Contribute to defining customer journeys with a strong understanding of e-commerce design principles. Partner with design and merchandising teams to enhance digital storefronts and booking experiences. Advocate for a clean, intuitive, mobile-first design language that enhances user engagement. Stakeholder Communication Act as the liaison between business units, technology teams, and external vendors. Translate business requirements into functional specifications and user stories. Provide regular updates and performance insights to leadership on product health and development progress. Qualifications & Skills: 7–8 years of experience in e-commerce product management, ideally in hospitality, travel tech, or omnichannel retail. Proven track record of managing digital product roadmaps, platform migrations, or large-scale feature rollouts. Strong understanding of e-commerce systems architecture, CMS, integrations, and security considerations. Familiarity with support management tools like Jira, Manage Engine, Zendesk, or equivalent. Good grasp of UI/UX principles, responsive design, and merchandising strategies. Analytical mindset with a passion for continuous improvement and data-driven decision making. Excellent communication, stakeholder management, and cross-functional collaboration skills. Ability to ramp up on internal processes quickly and influence change where needed. Preferred Qualifications: Academic Qualifications: B-Tech/BE in Computer Science with an MBA in marketing is preferred. Additional certifications in E-Commerce, Digital marketing, CMS, low-level coding, or leading Martech platforms are an added advantage Experience with hospitality booking engines, loyalty platforms, or OTA integrations is a plus Exposure to agile development methodologies. Basic understanding of SEO, web analytics (e.g., GA4), and conversion rate optimization. Join us in shaping the digital future of hospitality, delivering guest-centric experiences at every digital touchpoint.

Hiring: Customer Success Analyst Job Type: Full time Location: Remote (PAN India) Work Timing: US Pacific Shift Description: Experience Level: Mid-Level (Minimum 2 Years Experience) Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you’ll be the part of the customer success team to help create knowledge base, FAQ’s, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You’ll play a key role in onboarding, support, customer education, and renewal strategies. Key Responsibilities • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). • Monitor key customer health metrics and take action on churn risks or upsell opportunities. • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Requirements • Bachelor’s degree in business, Communications, Marketing, or related field. • 2+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. • Proven ability to craft engaging and strategic customer success emails and campaigns. • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. • Experience with HubSpot CRM or similar tools is highly preferred. • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. • Will be working US Pacific Standard Time. What We Offer • Competitive salary and performance-based bonuses • Flexible work environment • Professional development opportunities • A collaborative, mission-driven team

ocation: Magarpatta and Kharadi, Pune About the Role: We are seeking highly motivated and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be the primary point of contact for our customers, responsible for providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Customer Interaction: Handle incoming customer inquiries, concerns, and complaints via various channels (phone, email, chat, social media) in a professional, empathetic, and timely manner. Issue Resolution: Actively listen to customer needs, identify the root cause of issues, and provide accurate and efficient solutions. Troubleshoot problems and guide customers through resolution steps. Product/Service Knowledge: Develop and maintain a strong understanding of the company's products, services, policies, and procedures to effectively assist customers and provide accurate information. Record Keeping: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system. Collaboration: Collaborate with internal departments (e.g., technical support, sales, logistics) to escalate complex issues and ensure timely resolution for customers. Customer Satisfaction: Proactively follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided. Feedback & Improvement: Collect customer feedback and insights, identifying common issues and suggesting improvements to enhance overall customer experience and internal processes. Upselling/Cross-selling (if applicable): Identify opportunities to upsell or cross-sell products or services where appropriate and beneficial to the customer. Adherence to Standards: Maintain high standards of professionalism, empathy, and patience in all customer interactions, adhering to company guidelines and service level agreements (SLAs). Experience: Previous experience (minimum 6 months - 2 years preferred) in a customer service, call center, or client-facing role is highly desirable. Experience in an International Voice Process (BPO) for specific roles may be mandatory (e.g., 18+ months). Language Proficiency: Strong verbal and written communication skills in English are essential. Proficiency in Hindi and Marathi is often required, especially for local operations. Technical Skills: Basic computer literacy and proficiency in MS Office Suite. Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk) is a significant advantage. Work Environment: Ability to work in a fast-paced, dynamic environment with rotational shifts, including weekends and holidays, as per business requirements. Comfortable working from the office. Required Skills: Excellent Communication: Clear, concise, and professional verbal and written communication. Active Listening: Ability to genuinely listen to and understand customer concerns. Problem-Solving: Strong analytical and problem-solving abilities to identify issues and offer effective solutions. Empathy & Patience: Demonstrated ability to empathize with customers and remain calm and composed, especially during challenging interactions. Customer Service Orientation: A strong commitment to providing exceptional customer service and ensuring customer satisfaction. Attention to Detail: Meticulous in documenting interactions and capturing accurate information. Time Management & Multitasking: Ability to manage multiple inquiries simultaneously and prioritize tasks effectively. Conflict Resolution: Skilled in de-escalating difficult situations and resolving conflicts amicably. Adaptability: Ability to adjust to changing circumstances and handle unpredictable situations. Team Player: Ability to collaborate effectively with colleagues and other departments. Why Join Us? We offer a supportive and collaborative work environment with opportunities for professional growth and development. You will be part of a team that values customer satisfaction and continuous improvement. We provide comprehensive training and ongoing support to help you succeed in your role.

Why join Safeguard Global? We want to help you “work in any way ” — that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for a job that works for you. Role Overview This role will manage the administrative tasks for the HR function in the Europe region of our global organization, and act as support for the HR team to ensure that all employees are enabled and empowered to perform at their highest potential. The key responsibilities of this role are payroll and benefits, however there is opportunity to work with the broader HR team on a wide array of local and global projects and to interact with our team members around the world. How you will make a difference: Work closely with internal teams and external payroll providers to ensure smooth payroll processing. Collect and provide inputs for multiple European countries to our payroll provider for timely and accurate payroll processing. Provide payroll and benefits reporting to stakeholders, finance, and governmental agencies as required. Urgently and professionally respond to employee queries regarding pay and benefits through a CRM (Zendesk). Enter and maintain employee lifecycle changes in the HCM, (inc. new hires, terminations, compensation changes, organization changes etc. Ensure accuracy and proper upkeep of employee records and data in HCM and payroll. Review and verify background screenings, coordinate new joiner onboarding and new hire documentation, and conduct new hire orientation training as needed. Assist with HR compliance projects such as personnel file and benefit document audits, as well as consistent filing of personnel documentation. What will make you stand out: At least two years’ experience working in an HR administration and/or payroll role. Excel skills, particularly for reconciliation and analysis (pivot tables, VLOOKUP, formulas). Knowledge of relevant HR and payroll laws and best practices, at least in one of the following countries: Moldova, Romania, Spain, Portugal, Poland, Italy or France. Aptitude and interest in technology and knowledge of HR systems, preferably Workday. Innate ability to always act professionally and with the highest level of discretion and client service. Professional verbal and written communication skills with the ability to adapt your style to different audiences, including a fluency in business English. Excellent organizational skills, the ability to successfully prioritize and re-prioritize in a fast-paced, ever-changing environment, while still delivering in a timely manner. Ability to support EMEA time zone. Who we are and what we do: Safeguard Global is….global! With offices worldwide and a workforce in 50+ counties, we enable global expansion without the risk by helping 1,500+ customers to hire, manage, and pay their employees in nearly 190 countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing talent from around the globe. Our Global Benefits: Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work. Generous leave: Enjoy a competitive leave package including paid bonding leaves for new additions to your family. Make a difference: Get 2 paid charitable days off to contribute to causes you believe in. Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, or provide a gentle update if you have been unsuccessful at this time. Welcome to the future of work! At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.

We're hiring: Client Support Associate – Vadodara location. What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & Recognition Internal movement through IJP What You’ll Be Doing: Act as the primary point of contact for client inquiries related to product features, functionality, and troubleshooting Respond to support requests via email tickets and phone calls Conduct live training sessions and assist with product reconfiguration as needed Coordinate delivery of various support services, including data migrations and system updates Troubleshoot technical issues and collaborate with internal teams to provide effective resolutions Ensure a smooth and satisfying client experience through proactive communication and problem-solving Work closely with Product, Development, and Onboarding teams to support continuous improvement in customer service delivery Gather client feedback and share insights to help optimize our support processes and product offerings What We Expect You To Have: 1–3 years of experience in a technical support role Experience in a SaaS environment highly preferred Comfortable working Pacific Time Zone hours Familiarity with helpdesk ticketing systems (ZenDesk is a plus) Strong troubleshooting and analytical skills Excellent written and verbal communication Collaborative mindset with internal and external stakeholders High energy, professional attitude, and the ability to work independently Basic knowledge of Excel fundamentals; Accounting or Audit knowledge is a plus Eagerness to learn, grow, and adapt in a fast-paced tech environment Join us in Vadodara as a Client Support Associate—grow, support, and thrive in a tech-driven team.

Designation: Java Developer Exp: 3+yrs Location: Pune (Kalyani Nagar) Work from office About The Role We're looking for passionate backend developers experienced in Classic Java , Spring Boot , and REST APIs to build scalable, maintainable, and high-performance backend systems. If you have a keen eye for optimization (performance, logs, queries) and the ability to design reliable systems with scheduled tasks and webhook integrations, this is for you. Responsibilities Design, develop, and maintain backend applications using Java (Core & Classic) and Spring Boot Build and integrate RESTful APIs and webhook-based interfaces Develop and manage scheduled jobs for automation tasks Optimize application performance and logging strategy Tune and optimize MySQL queries and indexes Follow best practices in code design, performance tuning, and observability Understand business requirements and convert them into scalable backend features Requirements Strong programming skills in Java (Classic/Core) and Spring Boot Experience building RESTful APIs Hands-on knowledge of webhooks, cron/scheduler jobs, and asynchronous processing Expertise in performance tuning, especially around logs, memory, and response time Solid understanding of MySQL database optimization – indexing, joins, query profiling Familiarity with application monitoring, logging frameworks (like Logback, ELK), and debugging techniques Exposure to Git, CI/CD, and Agile/Scrum methodologies Strong communication skills and confidence to join customer calls independently Exposure to tools like Postman, Zapier, or similar iPaaS platforms is a plus Understanding of enterprise SaaS systems such as Salesforce, Zendesk, or ServiceNow is an advantage (deep experience not required)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients in sectors such as social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. At TaskUs, we pride ourselves on a People First culture, enabling our workforce of approximately 45,000 employees globally to thrive. With a presence across 23 locations in 12 countries , including the Philippines, India, and the United States, we are driven by innovation, adaptability, and consistent delivery of high-quality services to our partners. What We Offer: At TaskUs, we prioritize our employees well-being by offering competitive salaries and comprehensive benefits packages . Our commitment to the People First culture is reflected in our robust departments such as Total Rewards, Wellness, HR , and Diversity . We offer an inclusive work environment , and we actively encourage internal mobility and professional growth at every stage of an employee's career within TaskUs. Role Overview: As a Team Leader at TaskUs, you will lead and manage a team dedicated to delivering superior customer experiences. Your primary responsibility will be to ensure that your team consistently meets or exceeds performance targets and objectives. You'll act as a mentor , coach, and conduit for your team members, helping them reach their full potential while driving the team's overall performance. In this role, you will: Manage Daily Operations: Oversee the planning and execution of daily tasks for your team, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met. Performance Monitoring & Coaching: Provide continuous feedback, coaching, and development support to team members. Conduct regular performance reviews and identify opportunities for improvement and growth. Team Development: Foster a positive, engaging, and high-performing team environment by conducting team huddles , one-on-one coaching sessions , and promoting skill development. Collaboration: Work cross-functionally with other departments to ensure alignment with organizational goals and smooth workflow processes. Problem-Solving & Conflict Resolution: Address team challenges or conflicts promptly to ensure productivity is not affected. Resolve issues effectively to maintain a positive team atmosphere. Client-Centric Focus: Ensure your team is focused on delivering excellent service and customer experience through phone, email, or live chat support . Schedule & Adherence Management: Ensure team members adhere to their schedules and manage time effectively to meet business goals. Key Responsibilities: Drive performance by setting clear goals and KPIs for your team. Provide regular coaching and feedback to improve individual and team performance. Foster a positive work culture that encourages engagement, accountability, and productivity. Resolve team conflicts and ensure a harmonious and effective work environment. Act as a liaison between the team and other departments, ensuring smooth communication and alignment. Monitor attendance and performance metrics, ensuring that SLAs are consistently met. Conduct team meetings and performance reviews regularly to assess and improve team outcomes. Ensure continuous development of team members by identifying training and development opportunities. Manage day-to-day operations effectively while keeping track of performance and feedback. Skills and Qualifications: Experience: At least 2-3 years of experience in a leadership or supervisory role within a customer service or BPO environment. Customer Experience: Prior experience working in customer support roles, especially with phone, email , or live chat support , is highly preferred. Knowledge of CRM Tools: Familiarity with tools like ZenDesk , Salesforce , or similar CRM platforms is a plus. Leadership: Proven experience in managing, motivating, and developing a team to achieve performance targets. Conflict Resolution: Ability to handle conflicts and performance issues with sensitivity and professionalism. Communication Skills: Strong verbal and written communication skills, with the ability to clearly articulate expectations and feedback. Adaptability: Ability to adapt and lead in a fast-paced and ever-changing environment. Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and tasks simultaneously. Flexibility: Willingness to work in varying shifts, including nights, weekends, and holidays, depending on business needs.

Job description Being a Team Leader, you will manage the day-to-day planning and operations of your team This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs) As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules You must be organized and be able to handle responsibility A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department We need someone who has the skills to call themselves a Leader Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company If you havemanaged customer facing matrices (CSAT/NPS/QA)and willing to work different shifts - then we definitely want to talk to you

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Vice President , Amazon Connect Solution A rchitect ! We are seeking a dynamic, growth-oriented leader to head our Customer Experience / Contact Center CcaaS advanced technology practice, with a focus on Amazon Connect-based solutions . This role is an opportunity to shape and scale one of the most strategic CX offerings in the market today—anchored on Agentic AI, Generative AI and customer service technologies . As Vice President, you will drive the strategy, solution architecture, and execution of our CX technology service line, building a differentiated portfolio of industry-specific IP, co-innovating with AWS, GCP, Microsoft Dynamics and delivering large-scale transformation programs for global clients— across industries, with a heavy focus in banking and financial services , . This is a unique opportunity to lead a high-growth business that blends deep domain, cloud-native architecture, applied AI, and real-time customer engagement technologies. You'll partner with AWS globally, influence client roadmaps, and lead a multidisciplinary team of engineers, architects, consultants, and GTM specialists to create tangible, measurable outcomes. Responsibilities Business and Practice Leadership Lead the global growth and delivery of our Amazon Connect service line, focusing on innovation, client value, and scale across priority industries. Define and operationalize a differentiated strategy in close partnership with AWS and internal teams (engineering, GTM, delivery). Build and mentor a high-performing team of technical and business leaders across regions. Serve as the executive liaison to AWS partner teams, jointly driving pipeline, solution launches, and field enablement. P&L Management Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations. Track revenue, cost, and margin; identify opportunities to optimize delivery costs and increase profitability Innovation and IP Development Architect and launch reusable assets, industry accelerators, and solution frameworks built on AWS— leveraging Amazon Connect, Lex, Q in Connect, Voice ID, Wisdom, Contact Lens, Tasks, Cases, Bedrock and more. Deliver end-to-end solutions that extend Amazon Connect capabilities, such as intelligent agent desktops, proactive and personalized customer engagement journeys, and AI-driven analytics and automation. Prototype new features, build demos for strategic pursuits, and maintain a future-ready solution roadmap aligned to industry needs. Client Engagement and Delivery Oversight Act as the executive sponsor and strategic architect on major global transformation programs, with a focus on outcome-driven CX modernization. Oversee design and deployment of cloud contact center platforms, ensuring seamless integration with CRMs, case management, knowledge bases, and digital channels. Collaborate with delivery leaders to ensure operational excellence, client satisfaction, and timely execution at scale. Thought Leadership and Market Influence Represent the firm externally as a leading authority on cloud CX transformation and AI-first customer engagement. Drive executive conversations, shape complex pursuits and proposals, and lead strategic RFPs in partnership with GTM and pre-sales teams. Publish thought leadership, speak at AWS and industry events, and help shape market perception of our capabilities in the space . Minimum Q ualifications / Skills Experience in enterprise technology or consulting, with a strong background in customer experience, contact center , or cloud transformation. Experience in leading Amazon Connect implementations at scale, including enterprise migrations and multi-region deployments. Own and manage the Profit & Loss (P&L) of assigned client portfolios or regional operations Proven success in building and scaling technology practices or service lines, ideally with global delivery exposure and AWS alliance experience. Deep expertise in AWS services, including Amazon Connect, Lex, Lambda, Pinpoint, Contact Lens, Wisdom, Q in Connect, and related AI/ML offerings. Hands-on knowledge of telephony (SIP/VoIP), CRM integrations (Salesforce, ServiceNow), and digital channels (chat, social, email). Experience in adjacent CcaaS platform technologies such as MS Dynamics, GCP CCAI, Genesys, Five9, Nice CXone , Zendesk, WFM technologies Strong executive presence and experience in influencing senior clients, leading diverse teams, and navigating complex global programs. Preferred Q ualifications / Skills Experience applying generative AI to enhance customer experience workflows. Familiarity with AWS CCI (Contact Center Intelligence) solutions. Experience with DevOps practices in the context of cloud contact center deployment. Background in BFSI, healthcare, or regulated industries preferred but not required . Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Vice President Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 22, 2025, 12:02:07 AM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, Advarra breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials. Company Culture Our employees are the heart of Advarra. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, and Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives. At Advarra, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with empathy and care are key tenets of our culture at Advarra; we are committed to creating a workplace where each employee is not only valued but empowered to thrive and make a meaningful impact. Job Duties & Responsibilities Become proficient in core applications in the Advarra product suite, their points of integration, and the problems each product solves for a customer. Develop an understanding of customer processes and standard operating procedures Gain knowledge of clinical research workflows to support understanding and context of customer questions Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources Develop good working relationships and build trust with customers Customer contact, mainly email and web tickets; and phone/zoom meetings as needed Contact customers to resolve queries as needed via email, calls or online meetings Document information in ticketing system and provide the customer with information and updates Serve as a liaison between the customer and Advarra teams, such as, software development, product management, project management, etc…to resolve issues Demonstrate responsiveness and sense of urgency in all customer interactions Serve as an internal escalation point for customer issues. Function as a customer advocate during these escalations, assigning specific action items to other team members as necessary to deliver timely resolutions Stay current with application updates and demonstrate new functionality to customers Work closely with the Project Managers to set up the individual portals at project set-up phase by adding documents, users etc. Control all user access to the portals (both internal Advarra staff access and customers) Provide usage reports for the portals and Zendesk as requested Update and maintain customer support process documents and SOPs Assist with the training and mentoring of new hires Meet professional obligations through efficient work habits such as effective timekeeping, meeting deadlines, honoring schedules, and demonstrating respect for others Perform other job-related duties as assigned Location This role is open to candidates working remotely in India Timing: US Shift Basic Qualifications High school degree Effective communication skills, including listening, writing, and speaking 1-3 years of experience providing product/customer support Demonstrated technical/troubleshooting knowledge and skills Preferred Qualifications Proficiency with MS Office (Word, Excel, and PowerPoint) College degree or equivalent experience Strong time management skills and ability to effectively manage multiple priorities Previous experience within the software industry or clinical research is preferred Experience using Zendesk and Atlassian JIRA would be beneficial Strong analytical, problem-solving, and interpersonal skills Ability to translate customer requirements into product functionality and design Ability to work independently and integrate into a team environment Flexibility - will need to cover weekends or Public Holidays as requested Physical And Mental Requirements Sit or stand for extended periods of time at stationary workstation Regularly carry, raise, and lower objects of up to 10 Lbs. Learn and comprehend basic instructions Focus and attention to tasks and responsibilities Verbal communication; listening and understanding, responding, and speaking Advarra is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any kind based on race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law. Advarra provides equal employment opportunity to all individuals regardless of these protected characteristics. Further, Advarra takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment.

Job Description Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. You must be adept at creating reports of your team's performance and documenting feedback from your client. You must be able to effectively manage issues that might arise (including HR related ones); not to mention, being creative in terms of thinking of solutions; and acting as the liaison between management and your team. So, do you have what it takes to be a Team Leader? Requirements So, what are we looking for? We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! TaskUs is an Equal Opportunity Employer TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2505_6527 Posted At: Tue May 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. We need your full concentration because it's time to imagine what it's like being a Team Leader. Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department. If you have previous experience working on the phone, email and live chat customer support roles, then that's a plus in your favor. If you're familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2506_8012 Posted At: Fri Jun 20 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Overseas IT Services is an offshore resource center and is on the lookout for new employees at our Hyderabad office we offer a wide range of rewarding and competitive work opportunities. You'll be a member of a talented team that develops a culture that is reflected in the communities and clients we serve in a fast-paced, digitally diverse, and inclusive environment. Our vibrant culture sets us different from our competitors, so don't hesitate to contact us. Accounts Executives get ready for the challenge. Job Summary: The Accounts Executive must provide high-class financial transactions, we're looking for someone who can take on challenges. We're searching for a Accounts Executive who has worked on both Accounts receivables and payable and has a proven track record of success. Must be familiar with the Financial Transactions. You must read the whole job description before applying for this position, this is an Onsite job in our resource center in Hyderabad India. Responsibilities: · Maintain records of financial transactions by establishing accounts; posting transactions; ensure legal requirements compliance. · Develop system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures. Track expenses, budget, taxes, cash flow, receipts and other financial dealings of company. Provide regular financial reports (weekly, monthly and yearly) Monitor accounts payable and receivable Ensure timely processing of payroll Follow communication procedures, guidelines, and policies Maintain an accurate record of financial transactions Account reconciliation to assert the accuracy of transactions Reconciliation of entries into the accounting system Requirements: Proven work experience as book keeper or accountant or in accounting and finance Because of the job's nature, candidates must be comfortable using a variety of communication platforms like Zoho, Zendesk, Skype, Zoom Google meet etc. Excellent time management abilities, including prioritizing, scheduling, and modifying as needed Ability to work on numerous projects with high attention to details Ability to produce quality work with high level of accuracy. Understanding accounting best practices. Skills Required: Excellent Communication and interpersonal skills with customers, coworkers, and management, Strong Data Entry and analytical skills. Strong written or verbal communication skills. Ability to work under pressure and tackle the pressure situation Excellent attention to detail. Experience: Minimum 2 years of experience working as a Book Keeper or Accountant or similar role Offshore, BPO or FMCG experience is preferred Computer literacy, with a focus on word processing applications (particularly Google Docs and Microsoft Word, Excel). The candidate needs to be highly organized and disciplined. Excellent knowledge of the English language, terminologies used in invoicing Education: Bachelor’s Degree with a focus in Accounting, Finance , Commerce or a related field Certification of using MS Office and Google sheets or a basic computer diploma is preferred ACCA or any other related certification is preferred. What We Offer as Benefits / What you’ll get In Return: A highly competitive benefits package with a team-oriented, mission-driven, supportive environment. Excellent environment with growth opportunities. Excellent salary package. Weekly meals with, an employee of the month celebrations. Perfect Attendance gift card Ceremony. Employee Assistance Program Employee Birthday Celebration with Gift Card Distribution

About Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and employee productivity. Our end-to-end platform enables enterprises to build, deploy, manage, monitor, and continuously improve agentic applications at scale. We've automated over 1 billion interactions every year with voice and digital AI in customer service, and transformed employee experiences for tens of thousands of employees through productivity and AI-driven workflow automation. Recognized as a leader by Gartner, Forrester, IDC, ISG, and Everest, Kore.ai has secured Series D funding, including strategic investment from NVIDIA to drive Enterprise AI innovation. Founded in 2014 and headquartered in Florida, we maintain a global presence with offices in India, UK, Germany, Korea, and Japan. Job Location: Hyderabad (we are a work-from-office company) Work Timings: 4:00PM to 1:00AM IST Role / Title: Customer Success Operations Associate/Lead We are looking for a Customer Success Operations professional with experience supporting international customers and customer-facing teams. This is a strategic and hands-on role where you'll work closely with the CS team to streamline workflows, manage customer-impacting issues, and help scale operational excellence through tools, data, and process optimization. Key Responsibilities Own and manage internal customer issue and escalation workflows across cross-functional teams Collaborate closely with CSMs and regional leaders supporting international enterprise accounts Collaborate closely with Professional Services, Product, and Support Teams to gain a 360-degree view of the customer operational challenges of our products and platform. Actively review support tickets and proactively work with customers/CSM’s/CSD’s on critical/Priority support issues/blockers and understand the business impact. Create and maintain SOPs, operational playbooks, and enablement documentation Track and analyze key customer success metrics (e.g., health scores, NRR, C-SAT) Administer and optimize CS tooling (e.g., Gainsight, Salesforce, Zendesk) Build reports, dashboards, and automation to increase operational efficiency Partner with Product, Engineering, and Support to ensure timely resolution of escalations Contribute to onboarding, training, and enablement of new CSMs and CS programs Skills & Experience Needed 2–4 years of experience in Customer Success, Program management roles, Revenue/Business Ops, or related roles Strong process orientation and experience working with international enterprise customers Familiarity with CS tools (Gainsight, Salesforce, Zendesk, Smart Sheets etc.) Comfortable analyzing data and building reports to support CS insights Experience working in SaaS / B2B environments, especially in the CX/EX/AI domain Required to work in night shift timings (4PM to 1AM IST) Extremely well-organized and analytical with an ability to work well under pressure. Strong team player as well as a proactive individual contributor. Excellent written and verbal communication skills. Ability to grasp technical concepts and communicate to customers in a simple manner. Excellent interpersonal skills. Good to Have Proficiency in documentation, stakeholder coordination, and internal systems like Confluence, Jira, or Asana What You’ll Get Competitive salary Fun-filled work culture Equal employment opportunities Opportunity to grow with a pre-IPO Global SaaS Company driving AI innovation

Position: DrCloudEHR Support Specialist Team: Support Services liaison role between US-based end users and DrCloudEHR technical team Responsibilities : Provide firstlevel EHR support to end users Serve as primary contact—troubleshoot basic application issues, log and resolve helpdesk tickets via phone and Zoom. Collaborate with Support Services team Work closely with colleagues to monitor queue workloads, share updates, and ensure consistent, high-quality customer service. Technical liaison duties Coordinate with the technical team to escalate, resolve, or clarify complex issues—gather detailed information from end users and relay updates back promptly. Troubleshooting & ticket management Investigate application errors, provide workarounds, document resolutions in the ticketing system, and follow through until issues are closed. Active listening & communication Utilize strong listening skills to extract necessary detail from users, clarify technical queries, and simplify explanations for nontechnical audiences. Highlevel verbal communication Confidently interact with end users over phone and Zoom, resolve concerns in real time, and escalate critical issues to ensure user satisfaction. Follow company processes & documentation Adhere to DrCloudEHR’s support procedures, record all customer interactions, steps taken, and outcome in compliance with internal protocols. Requirements : Experience: 2+ years in helpdesk, application support, or EHR/EMR technical support roles—preferably with direct enduser support. Technical familiarity: Exposure to ticketing systems, remote-support tools, EHR workflows, and basic troubleshooting steps. Communication skills: Excellent verbal and written English; able to gather requirements and explain technical information clearly. Customer-oriented mindset: Strong interpersonal skills with a focus on timely resolution, empathy, and service quality. Remote working capability: Self-motivated, able to work during US business hours, and manage time independently in a virtual environment.

We're Hiring: Remote French Bilingual Customer Support Representative Are you the kind of person who enjoys making someone’s day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you. What You'll Be Doing As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you’ll be the trusted voice that turns confusion into clarity and frustration into satisfaction. This is not just about answering questions. It’s about showing up with empathy, staying composed, and leaving customers feeling heard and helped. Your Core Responsibilities Provide timely and friendly support in both French and English via calls and chat Troubleshoot customer issues, guiding them through clear and helpful solutions Maintain accurate records of customer interactions Flag trends and feedback to help our team continuously improve Work closely with team leads to stay aligned on priorities and updates Represent the brand with professionalism, care, and warmth What We're Looking For Fluency in French and English (spoken and written) At least 1 year of customer service experience (contact center, e-commerce, or tech support preferred) Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools Ability to stay calm, solution-oriented, and patient under pressure Great attention to detail and a genuine desire to help people Comfort working remotely and communicating clearly with distributed teams Tools You’ll Need Laptop or desktop with an i5 processor or higher Stable internet connection (minimum 15 Mbps upload and download) A quiet, dedicated workspace for calls What’s In It for You Permanent work-from-home setup Competitive pay, reviewed annually Paid time off to recharge Monthly health stipend Performance bonuses based on KPIs A team that values growth, accountability, and human connection Why Join Us? You won’t just be answering tickets—you’ll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers. If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity. Ready to Apply? Click Apply Now , and tell us why you're excited about this role. We can’t wait to meet you!

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal support teams and end users. Drive process improvements to reduce ticket volume and improve self-service adoption. Work directly with founders, developers, and marketers using BiteSpeed, helping them achieve their business goals. Create feedback loops from support to product and marketing teams for continuous improvements. Ensure a personalized, prompt, and delightful experience across all customer : 3-6 years of experience in product support, customer support, or technical account management. Strong experience with: SQL (basic queries and data investigation) JavaScript (troubleshooting and browser debugging) Postman (API testing and validations) Proven leadership experience or team management exposure. Prior experience at a fast-paced SaaS or startup environment preferred. Excellent communication skills and a problem-solving mindset. Deep empathy for customers and strong attention to Qualifications : Experience in e-commerce platforms (especially Shopify). Familiarity with support tools like Intercom, Zendesk, or Freshdesk. Basic understanding of UI/UX and customer journey mapping. Ability to work in a global, remote-first team

Sprinto is a leading information security compliance automation platform trusted by 3000+ customers across 75+ countries. Backed by Accel, Elevation, and Blume Ventures, we’ve raised $31.8M to build the future of compliance. We're looking for a Customer Support Manager who blends operational excellence with a deep passion for customer experience. You’ll lead from the front—scaling a remote-first support team, embedding automation, and making support a true business lever. What You’ll Do Lead with Clarity : Build a high-performing global support team with clear metrics, real-time feedback, and strong accountability. Systematise at Scale : Design ISO-compliant processes, robust documentation, and workflows that scale as we grow. Automate & Optimise : Use Intercom, macros, bots, and AI to automate repetitive tasks and reduce resolution times. Deliver Outcomes : Drive CSAT, FCR, SLA, and 24/7 readiness across all touchpoints. Use Data as a Lever : Monitor performance metrics, conduct RCA reviews, and make data-led improvements. Collaborate Deeply : Partner cross-functionally with Product, Engineering, and Success to close the feedback loop. Coach & Uplevel : Mentor support talent, run QA programs, and champion continuous improvement. You’re an Ideal Fit If You Have 8+ years in customer support , with 2+ years in leading B2B SaaS teams. Are deeply familiar with tools like Intercom, Zendesk, Freshdesk, and AI-led workflows. Understand core support metrics (CSAT, SLA, NPS, FCR) and how to move them. Are a process builder, systems thinker, and a strong cross-functional communicator. Thrive in fast-paced, high-autonomy environments. Why Sprinto? Remote-first with flexible hours Comprehensive health + accident insurance (incl. parents, spouse, kids) Company-sponsored laptop & learning reimbursement Backed by top VCs with global scale ambitions Come shape a lean, data-driven, and customer-first support engine—join us at Sprinto.

Nium, the Leader in Real-Time Global Payments Nium , the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. About the Team: Tech Support team’s goal is to offer better customer service and manage anything that happens in a live/production environment. Nium is one of the beasts to use all the latest tools for support functions. Tools like Kibana, Nagios, and cloud watch enable us to have greater visibility of our services offered to clients and eventually makes our system available round the clock, our uptime is always greater than 99.95%. About the Role: As part of Tech support team, you will be responsible for resolving technical issues faced by users, whether related to software, hardware, or network systems. They troubleshoot problems, offer solutions, and escalate complex cases to specialized teams when necessary. Using ticketing systems, they manage and prioritize support requests to ensure timely and effective resolutions. This role requires strong problem-solving abilities, excellent communication skills, and a solid understanding of technical systems to help users maintain productivity. Key Responsibilities: Based on customer insights and channel performance data, develop and execute on a content roadmap that engages key personas at each point in the customer journey, from top-funnel acquisition to nurture and ongoing customer education, both on Nium offerings as well as the industry Build, develop and manage a high-performing team and culture to achieve breakthrough results; exceptionally high standards and holds self and others accountable Generating editorial ideas and concepts Work with regional Growth Marketing teams to ensure content development aligns with funnel-building objectives for each target segment Measure the impact of our content strategy as well as the performance of individual assets and proactively refine our resource allocation and prioritization accordingly Requirements: 5-7 yrs experience in Supporting production applications on AWS or other cloud platforms Good knowledge of RDBMS (PostgreSQL or MSSQL) and NoSQL databases Willing to work in day/night shifts Understanding of troubleshooting and monitoring microservice and serverless architectures Working knowledge of containerization technology and various orchestration platforms. e.g., Docker, Kubernetes etc. for troubleshooting and monitoring purposes Experience in build and deploy automation tools (Ansible/Jenkins/Chef) Experienced in release and change management, incident, and problem management both from a technology and process perspective Familiar with Server log Management with tools like ELK, and Kibana Certification in ITIL, COBIT or Microsoft Operations Framework would be an added plus Experience with Scripting languages or shell scripting to automate daily tasks would be an added plus Ability to Diagnose and Troubleshoot Technical Issues Ability to work proactively to identify the issue with the help of log monitoring Experienced in monitoring tools, frameworks, and processes Excellent interpersonal skills Experience with one or more case-handling tools like: Freshdesk, Zendesk, JIRA Skilled at triaging and root cause analysis Ability to provide step-by-step technical help, both written and verbal What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. - 2022 Great Place To Work Certification - 2023 CB Insights Fintech 100 List of Most Promising Fintech Companies . - CNBC World’s Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region specific benefits : https://www.nium.com/careers#careers-perks For more information visit www.nium.com Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice .

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.

Job Summary Are you a technically curious problem-solver with a knack for streamlining tools and building better dashboards? We’re looking for a Technical Operations Engineer to help power the next generation of internal tooling, automation, and analytics in a fast-moving organization. In this role, you'll work closely with our Technical Operations team to support business-critical initiatives across our BI platform, customer support tooling, and internal systems. If you're eager to get your hands dirty building dashboards, scripting automations, and removing operational roadblocks—this could be a perfect opportunity. This position is ideal for someone early in their technical career who’s ready to grow, learn, and make a tangible impact. Job Duties Build dashboards & insights: Design, build, and maintain dashboards and visualizations in our BI tools (Domo) to enable data-driven decisions across Support and Operations. Automate support workflows: Write and manage JavaScript-based utilities or extensions to enhance Zendesk workflows, automations, and customer interactions. Contribute to custom-built tools: Support internal applications that automate tasks, surface data, and increase team productivity. Support Atlassian tooling: Maintain and improve workflows in Jira and Confluence, including scripting automations, building custom fields, and helping teams better manage internal processes. Solve bugs & improve stability: Investigate and resolve issues in our tooling stack, making sure data and workflows are accurate, efficient, and reliable. Collaborate cross-functionally: Partner with customer support, product, engineering, and analytics teams to understand needs and deliver solutions that scale. Basic Requirements 3-5 years of experience in a engineering, or ops tooling role. Strong proficiency in multiple languages like JavaScript (used for tool scripting or frontend enhancements) and React for integration into internal tools. Hands-on experience building or maintaining Domo dashboards and cards (or similar BI platforms). Working knowledge of Ruby on Rails for automation or internal tooling. Familiarity with Jira, Confluence, or other Atlassian products, especially around configuration and basic automation (JQL, scripting). Excellent attention to detail, a growth mindset, and a willingness to dig into problems. Strong written and verbal communication skills for documenting and collaborating across teams. Experience with customer support platforms like Zendesk (macros, triggers, custom apps). Basic understanding of REST APIs, webhooks, and automation tools. Exposure to PostgreSQL, Domo Magic ETL, or backend data processing.

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.

Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining the way e-commerce brands connect with their customers. We partner with fast-growing online businesses to provide top-tier customer service and sales support that enhances every step of the buyer’s journey. If you’re someone who takes pride in turning questions into solutions, problems into opportunities, and conversations into conversions — this role is for you. We’re on the lookout for a skilled and motivated E-Commerce Sales Support Specialist who is not only passionate about helping people but also driven to support sales efforts and maximize customer satisfaction. If you're ready to grow with a fun, fast-paced remote team, keep reading — we’d love to have you onboard! What You’ll Do Customer Assistance: Provide friendly and efficient support via phone, live chat, email, and SMS for inquiries related to products, orders, returns, and refunds. Product Recommendations: Assist customers with making confident shopping decisions through personalized suggestions and detailed product knowledge. Order Management: Monitor, update, and resolve order-related concerns with speed and accuracy. Sales Support: Identify upselling and cross-selling opportunities to help boost revenue and improve the customer experience. Customer Insights: Keep detailed records of customer interactions and feedback to help inform internal improvements. Team Collaboration: Communicate insights and customer trends with the internal team to continually optimize the support process. What We’re Looking For 1+ year of experience in e-commerce, customer service, or sales support. Excellent communication skills — both written and verbal. Experience with Shopify, Gorgias, Zendesk, or other CRM platforms is a plus. Ability to stay calm and resourceful when handling customer concerns. Strong attention to detail and organizational skills. Self-motivated and comfortable working in a remote, fast-paced environment. Why Join TalentPop App? Earn commissions and enjoy annual performance-based increases. Paid time off to rest and recharge. HMO health coverage or a health stipend to keep you protected. Performance and recognition bonuses to celebrate your wins. 100% permanent work-from-home setup — no commute needed! Supportive, friendly team culture with real opportunities for career growth. When applying, use application code: BCS Ready to turn your passion for e-commerce and customer care into a rewarding career? Join TalentPop App today and help us create amazing online shopping experiences, one conversation at a time.