4175 Zendesk Jobs - Page 7

Job Title : Zendesk Support engineer Location : Hyderabad, Bengaluru, Chennai, Kolkata & Noida (Hybrid) Experience 7 to 12 years Ticket support through ZD only - no requirement for chat or phone support Customer facing experience essential / ZD experienced preferred or other ticket management system Requirements: 3-4 full time staff to support Tier 1 Customer / Professional support Shift arrangement to cover APAC, EMEA, AMER time zone - and coverage for sick leave / PTO G-P to provide all equipment and training and ongoing management Standards SOPs and ongoing training and support provided by G-P Ticket support through ZD only - no requirement for chat or phone support Customer facing experi...

We are united in our mission to make a positive impact on healthcare. Join Us! South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2024 2024 Black Book Awards, ranked #1 EHR in 11 Specialties 2024 Spring Digital Health Awards, "Web-based Digital Health" category for EMA Health Records (Gold) 2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara) Who we are: We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our ...

About Astra: Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform. Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security tests, enabling CTOs and CISOs to achieve continuous security at scale, remediate vulnerabilities faster, and seamlessly embed security into DevOps pipelines. In 2024 alone, Astra uncovered 2.5M+ vulnerabilities, saving customers more than $110M in potential losses. Trusted by 1000+ companies in 70+ countries — including Loom, MamaEarth, Dream11, OLX Autos, and Canara Robeco — Astra has been recognized globally by President François Hollande (La French Tech) and Prime Minister Narendra...

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milest...

Job Description: Customer Support Executive Location: Mohali, Punjab Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills. Job Responsibilities: Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism. Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions...

Customer Support Specialist, Global Customer Support – Bengaluru, India Radancy’s success is built on the success of our customers, and we’re looking for dedicated, customer-focused Customer Support Specialists to join our Global Customer Support Team, with a focus on our Hiring Events platform. In this role, you’ll provide expert support across multiple Radancy solutions, serving as a key partner to customers navigating their day-to-day usage of our platform. We’re looking for a strong communicator and problem-solver who excels at building relationships, resolving customer inquiries, and ensuring a seamless event experience. Our Customer Support Specialists take a proactive, consultative ap...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Job Role: Trainer- Service Desk Operations Job Location: Noida (2 each in Chennai, Thane, Bangalore, Hyderabad, Gurgaon, Noida and Kolkata) Job Type: Full-Time Reporting to: In office (6 days working with fixed Sunday) Shift: Day Note: Candidate should be comfortable to travel as we generally have trainings at our centres or the colleges that we are tied up with Job Summary: We're seeking an experienced Technical Trainer to design and deliver comprehensive training programs for our IT Service Desk team. As a key member of our Learning and Development team, you'll play a vital role in equipping our Service Desk Associates and IT Support staff with the skills and knowledge they need to excel i...

Work Mode Work from OfficePosition Customer Support Associate (Email & Messaging) Skillset- Fluent English (Written & Verbal) - Experience with Zendesk or similar ticketing tools - Strong Customer Service (CS) skills - Problem-solving & multitasking ability - Basic computer proficiencyQualificationAny Graduate/ UndergraduateInterview Rounds1. HR Screening 2. Operations/Process Round 3. Versant or Communication Assessment 4. Final Discussion (if required) SalaryUp to 30,000 (based on experience and assessment) ExperienceMinimun 6 months of Experience/ Non-Voice / Email–Chat Support Working Days5 days of workingNo Positions10 Cab FacilityTwo-way cab facility available (for hiring zone only) Lo...

Location: Remote / Work From Home Employment Type: Full-time We are seeking a dedicated and empathetic Customer Service Representative to join our remote team. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to resolve inquiries efficiently while maintaining a professional and friendly attitude. 🔹 Key Responsibilities Handle customer inquiries via email, chat, and phone in a timely and professional manner. Provide accurate information regarding products, services, and company policies. Resolve customer issues efficiently while ensuring a positive customer experience. Document interactions and maintain detailed customer records. Collabor...

Title: Client Services Executive Location: Bangalore (Hybrid) . We’re looking for a Client Services Executive who can think on their feet, communicate clearly, and bring structure and empathy to every client relationship. Someone who thrives in a creative environment, owns their projects end-to-end, and ensures that both clients and internal teams move in sync. Key Responsibilities Act as the main point of contact between the client and the internal team, ensuring smooth communication and alignment. Understand client objectives and translate them into clear briefs for strategy, copy, and design teams. Manage project timelines, feedback cycles, and deliverables with precision and accountabili...

Job Description: Customer Support Executive Location: Mohali, Punjab Customer Support Executive ensure the satisfaction and loyalty of customers in multiple industries, including e-commerce, telecommunications and service sectors. They are responsibilies for providing assistance, resolving issues and addressing customers inquiries to ensure a seamless and satisfying customer experience. This profile needs to have excellent communication skills. Job Responsibilities: Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism. Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions...

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.6 mi...

Description We are seeking an experienced MS Dynamics 365 Field Service Specialist to support and optimize our Dynamics 365 environment, focusing on Field Service and related modules. The ideal candidate will have hands-on experience with Dynamics 365 applications, a solid understanding of IT service management tools, and a strong customer-focused mindset. This role requires both technical proficiency and the ability to collaborate cross-functionally to deliver exceptional business outcomes. Key Responsibilities Provide application support and administration for Microsoft Dynamics 365 Field Service and related modules (Sales, Customer Service). Configure and manage entities, forms, views, da...

Customer Service Executive🌟 Job SummaryThe Customer Service Executive is the front-line representative of our brand, responsible for delivering exceptional support, resolving customer issues, and ensuring a positive customer experience. You will act as a critical link between the customer and the company, helping to build long-term loyalty and drive satisfaction. Key ResponsibilitiesHandle Inquiries: Promptly and professionally respond to customer questions, requests, and concerns across various communication channels, including phone, email, live chat, and social media. Issue Resolution: Diagnose, troubleshoot, and resolve product or service issues by clarifying the customer's complaint, de...

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description We are seeking a proactive and detail-oriented Service Desk Ana...

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We're one of the fastest-growing tech startups in the region, consistently charting new heights! About This Role Are you a people-oriented person and enjoy looking for ways to enhance other people's journey If it's a yes, join us in our Client Experience team and support our clients on their Cialfo journey through the discovery of needs and strategic matching ...

This role is for one of our clients Industry: Libraries Seniority level: Entry level Min Experience: 0 years Location: Ahmedabad JobType: full-time We're looking for an energetic and empathetic Customer Experience Associate to be the voice of our customers and ensure every interaction they have with us is seamless, positive, and meaningful. You'll serve as the first point of contact for inquiries, helping customers navigate challenges, offering timely solutions, and ensuring they feel supported at every step. This role is ideal for someone who genuinely enjoys helping others, thrives in a dynamic environment, and is passionate about creating great customer experiences. Key Responsibilities C...

About Us QuillBot was founded in 2017 with a mission to help students and professionalsespecially those learning Englishstrengthen their writing. Today, we help over 56 million people around the world create great things. Whether you're writing, designing, coding, or collaborating, QuillBot is a place where anyone can create at the speed of thought. Our AI-powered tools help you think clearly, communicate effectively, and create beautifullyacross every platform, in any format, at any skill level. If you're passionate about using technology to make the path from inspiration to execution more accessible, intentional, and relevant, come join us. Role Overview We're looking for a Customer Succes...

Industry & Sector: Business Process Outsourcing (BPO) / Customer Experience Services supporting retail, fintech and SaaS clients across India. We deliver omnichannel, on-site customer support focused on rapid resolution, accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence. Primary Title: Customer Service Representative About The Opportunity Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone, email and chat, using modern CRM and ticketing platforms to resolve issues, drive First Contact Resolu...

Position : Global Support Associate Location: Greater Noida (Work from Office) Experience: 4 to 5 Years Working Days: Monday to Saturday (1st & 3rd Saturday Off) Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM About the Role: We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat. Key Responsibilities Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools. Respond promptly and professionally to ticket...

Industry & Sector: Business Process Outsourcing (BPO) / Customer Experience Services supporting retail, fintech and SaaS clients across India. We deliver omnichannel, on-site customer support focused on rapid resolution, accuracy and measurable customer satisfaction. This role sits at the frontline of service delivery and operational excellence. Primary Title: Customer Service Representative About The Opportunity Career Bloc is hiring an on-site Customer Service Representative in India to join a fast-paced customer operations team. You will handle inbound customer interactions across phone, email and chat, using modern CRM and ticketing platforms to resolve issues, drive First Contact Resolu...

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today...

Industry & Sector Customer Experience & Business Process Outsourcing (BPO) delivering on-site US voice-based support for technology, telecom, and SaaS clients. We operate high-performance contact centers in India, focused on delivering exceptional voice customer service, escalation management, and revenue-driven conversations for US customers. Role: US Voice Process Expert (On-site, India) Role & Responsibilities Handle high-volume US inbound and outbound voice interactions—technical support, billing/account queries, and sales conversions—while meeting service-level agreements and quality standards. Resolve complex customer issues end-to-end, execute escalation protocols, and coordinate with...