2808 Zendesk Jobs - Page 4

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

Role Overview: You will be a detail-oriented and analytical Sales Operations professional supporting the sales team with processes, tools, reporting, and overall efficiency. Your responsibilities will include managing CRM systems, enabling sales performance, ensuring accurate forecasting, and aligning sales activities with business goals. Key Responsibilities: - Manage and optimize CRM systems (Salesforce/HubSpot/Zendesk or equivalent) to ensure accurate data, reporting, and pipeline visibility. - Support sales leadership with forecasting, pipeline analysis, and performance tracking. - Develop and maintain dashboards, reports, and KPIs to monitor sales productivity and revenue growth. - Ensu...

Why project44 At project44, we believe in better. We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement , were redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, ...

About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We’re building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support Operations Lead to run and scale our support engine across creators and brands. This role combines team management, tech alignment, and operational leadership to deliver world-class customer experience. Role Overview The Support Operations Lead will: Own the end-to-end support function across creators and brands. Manage the support team , ticketing CRM, and ensur...

About the company: At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods, we offer a cutting-edge, AI-powered B2B sales app designed to enhance customer engagement. Our platform allows sales representatives to take orders seamlessly, whether at trade shows, in the field, or online. With our industry’s only AI engine, reps can upsell effectively and automate internal processes, all while enjoying an intuitive an...

About Instead Instead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous, proactive process rather than a dreaded annual deadline. Instead's investors include Sarah Guo from Conviction (conviction.com), IRIS (irisglobal.com) the largest tax software provider in the UK and many of our partners and customers who believe in our mission and vision. The Instead team comprises talented leaders from leading tax, financial...

About The Role Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsDay to Day activity:strategic development and ongoing operation of all HR services under the client account including front-office calls, and back-office processing. Responsible for leading and influencing the delivery of HR Shared Services operational activities, and maintains a strong knowledge of HR Operational best practices. HR Operational activities include delivery of ...

Job Description Zendesk is looking for a Software Engineer to join the Chat Platform team. The Chat Platform team focuses on delivering the best experience for our largest customers and experimenting opportunities for accelerated growth. You will be able to make meaningful contributions to a product that is used by thousands of people every day. The Chat Platform team works with a high degree of autonomy and achieves high velocity by combining designers, test engineers, product managers and software engineers collaborating. Software Engineers at Zendesk are expected to be hands-on technologists who can contribute to application development directly, implement projects, and be involved in tec...

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in India . We are seeking a skilled Technical Support Engineer to provide enterprise-grade assistance to clients in a dynamic, remote environment. In this role, you will troubleshoot complex technical issues, manage escalations, and guide clients to successful resolution while collaborating closely with engineering teams. You will maintain deep product knowledge, document best practices, and contribute to a world-class support experience. This position offers opportunities to grow technical expertise, work with cutting-edge SaaS solutions, and support customers acros...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Role Overview: We are looking for a proactive Zendesk Functional Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho , depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal tea...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every mon...

Job Title: Customer Support Executive (International Voice/Non-Voice) Location: Gurugram Experience Required: Minimum 1+ Years (International Process) Employment Type: Full-time Shift: UK Job Summary: We are seeking a motivated and customer-focused professional with proven international customer support experience. The ideal candidate will have strong communication skills, problem-solving ability, and a passion for delivering exceptional customer experiences across global markets. Key Responsibilities: Handle customer queries and issues via calls, emails, or chat for international clients. Provide accurate information and timely resolutions while maintaining service quality standards. Manage...

About the Role We are looking for a proactive and service-oriented Technical Support Executive to assist our clients and site visitors with application and software-related queries. Key Responsibilities ✔ Handle queries from clients and site visitors via calls, emails, or chat ✔ Provide first-level troubleshooting for software and application issues ✔ Escalate unresolved or complex issues to the technical/engineering team ✔ Document queries, resolutions, and support processes for knowledge sharing ✔ Guide clients through product features, configurations, and best practices ✔ Ensure timely follow-ups and maintain client satisfaction What We’re Looking For Bachelor’s degree in Computer Science...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Skill required: Employee Services - Employee Data Process Design Designation: HR Service Delivery Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

Join NatHabit as a Quality Auditor! About the Role: We are looking for a detail-oriented and process-driven Quality Auditor to evaluate customer interactions across chat, email, and social media platforms. The ideal candidate will ensure that customer support teams are following policies, maintaining tone/grammar standards, and delivering an excellent customer experience. Key Responsibilities Audit customer interactions on chat, email, and social media based on predefined quality parameters. Identify gaps in communication, process adherence, and resolution accuracy. Share constructive feedback with agents to help improve performance. Maintain audit reports, scorecards, and dashboards for tra...

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’...

Role Overview: We are looking for a proactive Zendesk Consultant to join our Gurgaon-based team. The ideal candidate should have hands-on experience with Zendesk and the ability to understand business processes to deliver optimal CRM solutions. You may also be involved in other platforms like Vryno or Zoho, depending on project requirements. Key Responsibilities: Serve as the primary functional expert for Zendesk implementation, configuration, and day-to-day management. Understand business requirements and design Zendesk workflows, automation, and user roles accordingly. Ensure seamless ticket lifecycle management, reporting, and system optimization. Collaborate with internal teams and stake...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...

Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) . Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. What You’ll Do: Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management . Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness. Simulate ...