4157 Zendesk Jobs - Page 4

Dunnhumby Hq. in London with offices across countries employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today...

Location: Gurugram Experience: 2–5 years Department: Customer Experience / Operations We are looking for a Customer Experience Lead to manage and elevate our customer support function. The role involves leading a team, ensuring high-quality customer interactions, resolving escalations efficiently, and continuously improving the customer journey across channels. Key Responsibilities: Lead, mentor, and manage the CX team to deliver exceptional customer support. Monitor and improve key CX metrics such as NPS, CSAT, and resolution time. Handle escalated customer issues and ensure timely resolution. Collaborate with Operations, Logistics, and Product teams to enhance the overall customer journey....

Key Responsibilities: Customer Support Oversight : Manage and improve post-sales support (email, chat, calls) ensuring SLAs and CSAT/NPS targets are met Returns & Exchange Management : Design and streamline returns and exchange workflows in line with the company policy and fashion industry expectations (e.g., fit, style changes) Logistics & Delivery Coordination : Liaise with internal logistics team to ensure timely delivery, track escalations and resolve last-mile issues Refunds and Payments : Coordinate with finance to process refunds promptly and ensure clear communication with customers Customer Feedback Analysis : Collect, analyze and act on customer feedback to reduce returns and impro...

Customer Support Executive – Social Media Escalations Location: K Square B 403 Balewadi Road, Balewadi, Pune, Maharashtra-411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions. Key Responsibilities: Monitor, track, and respond promptly to customer queries and complaints across all social media platforms. Handle escalated cases from the social media team or community managers with empathy and...

Key Responsibilities: Respond promptly to customer queries via phone, email, or chat. Provide accurate information regarding products, services, and company policies. Identify and resolve customer issues efficiently and effectively. Escalate complex cases to the relevant department or team leader when necessary. Maintain records of customer interactions, transactions, comments, and complaints. Follow up with customers to ensure their issues are fully resolved. Handle returns, exchanges, or service requests as per company procedures. Collect customer feedback and report recurring issues or suggestions for improvement. Meet individual and team performance targets (response time, resolution rat...

About Us : WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. One of the hottest global SaaS companies, we've be...

Job Title: Customer Support Manager Location: City Center Gwalior MP About the company: HomeEssentials is India's digital-first D2C Home & Lifestyle brand. We specialize in home and kitchen products while also branching into lifestyle items. Whether you're searching for innovative kitchen gadgets, cozy home decor, or fashionable lifestyle accessories, HomeEssentials has got you covered. What sets HomeEssentials apart is its commitment to innovation, quality, and versatility. HomeEssentials offers a comprehensive range of products designed to ease and enhance everyday life. The core categories that we cater are home & kitchen, lifestyle, bathroom, home decor, & personal care. By curating a di...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Join the team! As we continue to grow, we are now looking for a Customer Support Executive to join our Customer Success team. As a Customer Success Executive, you will be responsible for providing high-quality, timely support to our global community of players across our diverse portfolio of games. You'll be the frontline voice of the company, ensuring players' queries are resolved efficiently and professionally, which is crucial for maximising player satisfaction and commercial success. This is a permanent role based in our Bangalore studio , where our daily in-office collaboration fuels innovation and technical excellence. Responsibilities Respond to player queries and tickets via webmail ...

DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries. We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN. This role will be based in our brand new Hyderabad office and you will work on call and in shifts. Join us in India’...

DAZN is a world-changing sports broadcaster bringing thousands of sporting events into millions of households across the world, delivering live sport direct to consumers through 100s of devices in over 200 countries. We have a fantastic opportunity in our Customer Service team for a Conversational Developer working on our Chatbot/Virtual Assistant Product. To be successful in this role your customer obsession and data-driven decision-making approach will drive you to balance the needs of customers with operations team, ensuring you are always creating long term value for DAZN. This role will be based in our brand new Hyderabad office and you will work on call and in shifts. Join us in India’...

About The Opportunity A fast-growing player in the Customer Experience and Global Business Process Outsourcing (BPO) sector, delivering multilingual customer support and technical assistance to international clients across e-commerce, SaaS, travel and fintech verticals. We operate high-performing on-site contact centres in India focused on best-in-class SLAs, measurable CX improvements and quick time-to-resolution. Role & Responsibilities Handle inbound international customer enquiries via phone, email and live chat—diagnose issues, provide accurate solutions, and close tickets within SLA. Create and update customer records and incident tickets in CRM systems; ensure clear, timely documentat...

Industry & Sector: A customer-facing role within the Business Process Outsourcing (BPO), Aviation, Hospitality, The position is on-site in India and focused on high-volume, SLA-driven customer support across voice, email and chat channels. Role & Responsibilities Deliver timely, accurate, and empathetic customer support via voice, email and chat—resolve inquiries, complaints, orders and account issues on-site. Manage the complete ticket lifecycle using CRM/ticketing tools; prioritise, update case notes, and meet SLA and quality targets. Escalate complex technical or policy issues to relevant teams and follow through to ensure timely resolution and customer closure. Handle transactional activ...

Customer Support Executive – Social Media Escalations Location: Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045 About the Role: We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions. Key Responsibilities: Monitor, track, and respond promptly to customer queries and complaints across all social media platforms. Handle escalated cases from the social media team or community managers with empathy an...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola,...

ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction. Perks & Benefits Annual performance-based increases Paid time off Health and dental insurance or a monthly health stipend Holiday bonuses Permanent work-from-home setup Opportunities for career advancement as we continue to grow Responsibilities Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media. Assist Customers: Support customers with orders, shipping, product details, and returns. Quality-Based Responses: Provide thoughtful, ...

Location : Pune Experience : 4–5 Years Shift : Night Shift (US/Global Support Coverage) Job Type : Full-time About the Role: We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours. Key Responsibilities: Provide Tier 1/2 technical support during night shifts Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors. Write and execute SQL queries to support data troubleshooting and reporting. Monitor infrastructure and applications; respond to system alerts and anomalies. Document inc...

About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. Position Overview: As an Digital.ai Customer Technical Support Engineer - Intern, you'...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation Associate The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign b...

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Marketing Automation Associate The opportunity We are looking for Marketing Automation Associate who will be responsible for performing the activities related to Brand Marketing and Communications. This individual will support projects involving tactical execution of campaigns end to end, process improvements and educating users on campaign b...

Lynk is the best place to seek, build and share credible human expertise. We power the new knowledge economy. Our Knowledge-as-a-Service platform unlocks the insights, experience and expertise of experts from around the world, helping people and companies make informed decisions. Our customers include Fortune 500 companies, leading investment houses, global family offices, top professional services firms, governments and other organizations. As an Operations Support Analyst, you will be one of the primary building blocks of our company. Operations Support Associates help facilitate smooth interactions between our clients and our experts and assist with any support required during the lifecyc...