1588 Zendesk Jobs - Page 4

Job Overview: SoftClouds LLC is hiring a Senior Solution Implementation Engineer to lead and execute end-to-end onboarding and implementation activities for global clients. This individual contributor role demands a hands-on professional with strong technical skills, client-facing experience, and a passion for problem-solving. You will directly manage multiple projects, configure our platform, and ensure clients achieve success with minimal handholding. The ideal candidate will be expected to communicate directly with clients, listen actively, handle conversations with a customer-first approach, and translate requirements into well-documented solutions. Roles & Responsibilities: · Fully own and execute 4–5 active client implementations simultaneously. · Meet and engage directly with clients to gather requirements, manage expectations, and maintain strong professional relationships. · Handle client communications with empathy, clarity, and solution-oriented focus. · Conduct requirement analysis, prepare detailed documentation, and translate into configuration plans. · Perform hands-on configuration, API integrations, and product customization. · Execute Professional Services tasks (e.g., manual data migration, Tier 1 support activities, high-volume data entry) during onboarding. · Work as system administrator, integrator, and solution expert throughout the implementation lifecycle. · Collaborate with Product, Development, and Support teams to ensure timely delivery and issue resolution. · Utilize tools like Jira, Zendesk, ServiceNow for ticket tracking and management. · Provide feedback to the Product team to influence product roadmap and enhancements. Skills & Qualifications: · 8+ years in a technical, customer-facing role (preferably in SaaS implementation) · Proven experience in requirement gathering, client communication, and documentation · Strong configuration, scripting, and API integration skills · Ability to independently manage tasks, prioritize work, and deliver results · Excellent verbal and written communication skills · Proficient in tools such as Jira, Tableau, Confluence, Zendesk · Analytical mindset, attention to detail, and adaptability in fast-paced environments · Experience in Agile/SCRUM or Kanban methodologies · Willingness to work night shifts aligned to USA PST hours Ideally, you’ll also have: · ITIL certification · Experience in Tier 1/Tier 2 IT/Consulting firms · Cultural sensitivity and experience with global teams Education: · Bachelor’s degree in computer science / IT (Tier 1 Institute preferred)

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM-10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first-hand how an effective, fast-paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such as Account/Territory Assignments User Administration e.g. activating new users and deactivating departing users in sales tools Identification of trends of issues, problems, and requests that may be symptoms of broader opportunities for improvements in processes, tools, or training Configuration/setup tasks in Salesforce.com and other Sales Tools, such as our custom Territory Management solution or our user hierarchy management in Aviso (forecasting tool) Adaptive to constantly shifting priorities and responsive to unpredictable volume of inbound requests with varying degrees of vitality Ability to learn prescribed tasks quickly, and grow into understanding and supporting less prescribed processes along with creating documentation SOPs Strong analytical skills, multitasker, gives attention to detail & showcases customer centricity in managing day to day operations Identify and qualify new accounts to support the team in managing territory bullpens globally Build Pipeline Generation (PG) research reports by researching accounts and executives to identify and build lists of key roles and targets Collects, analyzes, and interprets data to identify trends, patterns, and generates insights Writing SQL queries to automate manual processes Create Sigma/Tableau dashboards Analyzing code segments regularly Working with internal customers across different time zones Create requirement gathering docs, estimate project timelines, UAT scenarios, automation release Skills & Experience Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred Must have good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred Experience in working with ticketing/case management systems e.g. Salesforce, Zendesk, Jira and similar tools Able to handle and work with large volume of data Understanding of sales cycle and process & data segmentation Must have hands on experience on Microsoft Office/G suite and intermediate proficiency in Advanced Excel and Macros Must show process and business oriented mindset Must have critical thinking, attention to detail, problem solving and troubleshooting attitude Should have problem identification and articulation skills Experience - 3 yrs in SQL Strong Automation Skills with experience in SQL/BI Good Data warehouse knowledge Bachelor’s degree or higher in Operations, Business, Project Management, Engineering Open-minded, creative, and proactive thinking Prior experience working with bulk update tools like the workbench Behavioral & Engagement Expectations Team player Open to feedback Contributor in meetings Assertiveness Stakeholder management Able to carry out repetitive work Collaborative mindset Customer-Focused Mindset Problem-solving attitude Analytical skills Perks & Benefits Macbooks are company-standard Competitive salary and equity Comprehensive Health cover, dental cover, travel insurance & Life Insurance 20 weeks of Paternity and 26 weeks of Maternity leave to spend time with new arrivals To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 425501

Job description Customer Care Representative – GamePoint Gamepoint is an award-winning sports company operating a chain of world class multi-sport centres with sports such as Badminton, Squash, Table Tennis, Basketball, Football, Swimming and Pickleball. Gamepoint offers services such as coaching programs, membership, book n play and conduction of sports events to individuals and institutional customers. Successful serial entrepreneurs including IIM alumnus have setup Gamepoint with the vision to be the most trusted and preferred sports destination in India. More details are available at www.gamepointindia.com At Gamepoint, we believe that sports has the power to transform individuals and communities. We seek enthusiastic individuals who share our passion for sports and are eager to contribute to our vision. Key Responsibilities: Respond to customer inquiries via email, chat, and ticketing systems in a professional and timely manner. Provide solutions to game-related issues, including technical problems, account access, in-game purchases, and game rules. Escalate complex issues to the appropriate departments when necessary. Record and track customer feedback, bugs, and technical issues for reporting and product improvement. Maintain detailed documentation of player interactions in CRM tools. Stay up-to-date on game content, updates, policies, and promotions. Assist in updating FAQ content and player support resources. Promote a positive gaming community and represent GamePoint's values in every interaction. Requirements: 1+ years of experience in customer support, preferably in the gaming or tech industry. Strong written and verbal communication skills in English (additional languages are a plus). Patience, empathy, and a customer-first attitude. Basic troubleshooting and tech-savviness with mobile and desktop gaming platforms. Familiarity with customer support platforms such as Zendesk, Freshdesk, or Salesforce. Ability to work flexible hours, including weekends or holidays, if needed. Industry Sports Teams and Clubs Employment Type Full-time Industry Sports Teams and Clubs Employment Type Full-time

Position: Technical Product Operations Specialist Type: Full-Time Location: Remote Kodejams Technologies is seeking a highly skilled Technical Product Operations Specialist to support our growing SaaS platform. This role sits at the intersection of product support, client success, and product operations. You will work closely with product, engineering, and client teams to ensure users understand and gain maximum value from our platform while contributing to product improvement and operational excellence. This is an ideal opportunity for someone who understands the technical depth of SaaS products, can communicate effectively with both technical and non-technical stakeholders, and has a passion for clear, precise technical writing. Key Responsibilities Act as a subject matter expert on product functionality and backend processes to support clients effectively. Manage L1 and L2 client escalations, providing thorough troubleshooting, clear resolutions, and detailed documentation. Work alongside product managers and engineering teams to replicate, analyze, and document technical issues while contributing to continuous improvement efforts. Create and maintain high-quality technical documentation, including user guides, API documentation, FAQs, internal manuals, and knowledge base articles. Conduct training sessions and produce educational resources to ensure both internal teams and clients fully understand platform features and best practices. Utilize SQL for data analysis, troubleshooting, report generation, and validation during support processes. Leverage REST APIs for troubleshooting integration-related issues and assisting with technical inquiries. Perform feature validation and contribute to QA processes by running usability and quality checks. Analyze data to produce reports on product usage, customer feedback, recurring issues, and operational performance. Required Skills and Qualifications Strong verbal and written communication skills, with the ability to simplify complex technical concepts for diverse audiences. Proven analytical and problem-solving abilities with keen attention to detail. Hands-on experience working with SaaS platforms, SQL, REST APIs, and web technologies. Demonstrated experience in creating technical content for end-users and internal teams. Familiarity with tools such as Jira, Freshdesk/Zendesk, Postman, and browser developer tools. Preferred Qualifications Experience in SaaS startups or agile environments. Exposure to QA processes and automation tools such as Selenium or Cypress. Familiarity with business intelligence or data visualization platforms. Why Join Us Remote-first and collaborative work culture. Opportunity to grow into roles in product management, analytics, or customer success. Direct exposure to impactful projects across cross-functional teams. To apply, please share your updated resume at shalaj@kodejams.com.

Be part of a high-growth digital and customer experience consulting firm that has been recognized as one of the fastest growing companies in America by Inc. 5000 and honoured in the Deloitte Technology Fast 500 North America. The Altudo Product Division (Rainmakers): Altudo Rainmakers is a hyper-focused, high-growth team within Altudo which works closely with leading Martech and digital workplace B2B SaaS decacorns and unicorns, soonicorns and disruptive startups. This division serves as an APAC, Middle East and North American partner to the likes of Asana, Similarweb, GWI, Zendesk, Salesforce, and SproutSocial, amongst others, serving over 250 customers, including some of the most recognizable brand names in each region. Altudo Rainmakers is a highperformance team that has clocked 80% YoY growth and seeks to blitz its growth in the coming year. Our culture ensures we really provide fast track growth opportunities to our top performers and provide them with entrepreneurial opportunities that contribute to their holistic development at Altudo. This opportunity is for that high achieving individual who will be responsible for the next phase of Altudo’s growth by driving business and strategic account growth. You will build relationships with decision makers and influencers (CIO/CMO/CDO etc.) including leaders from World class SaaS Unicorn Product companies in leading Martech and digital B2B space. The individual will be responsible for developing, executing, and owning a long- term account strategy for customers. You will be responsible for retention and expansion of accounts in addition to driving adoption of our Market Intelligence solutions in core processes across the business. You will own the relationship with customers and key decision makers helping them with reaching business goals and KPIsleveraging market intelligence and our consulting services. Core Responsibilities • Manage and develop long-term partnerships with some of the biggest brandsin the world. • Increase renewal rates by owing up the revenue numbers. • Manage relationship with account users regarding engagement and product adoption in order to exceed commercial targets. • Identify and lead up-sell and cross-sell opportunities to drive new business growth through greater advocacy and reference-ability. • Influence future lifetime value through higher product adoption, customer satisfaction and overall engagement What will I bring to the team? • Excellent communication and presentation skill. • Strong understanding of SAAS. • Ability to run commercial discussions • Minimum4+ years of commercial experience navigating renewals and upsells. • Excellent communication and presentation skills • Ability to influence, confidently handle objections, and resolve customer issues. • Experience in account management. • Experience in managing multi departmental accounts • Good to have knowledge of ISMS. • Experience in engaging with CX level executives in organizations • Deep understanding of value drivers in recurring revenue business models • Team player able to effectively interact with colleagues and business partners across the company What’s in it for you? • Accelerated growth, quarterly reviews and half yearly promotions for high achiever. • Be part of a high potential, high performing digital transformation culture and customer experience consulting company which grew 80% year on year in last 2 years. • A proven playbook to set you up for success: we've got your back. • A rewarding compensation plan with uncapped incentives - you win, we win. About Asana - https://asana.com/company Asana is a work management platform that helps teams orchestrate their work, from daily tasks to strategic initiatives, so they can move faster and accomplish more with less. We’re looking for a detail-oriented, cross- functional player who can navigate the organization and advocate for customers internally. You will be committed to helping customers adopt Asana as both a technology product and a holistic approach to collaboration across their organization. You will be a consultant focused on supporting our rapidly growing enterprise and strategic customer base. You will serve as an empathetic customer advocate, problem solver, partner in change, and product expert, as well as the voice of your customers cross-functionally. About Altudo Altudo is an award-winning customer experience consulting firm with a global presence across the US, Canada, and South America. Recognized as one of the fastest-growing companies in America by Inc. 5000 and honored in the Deloitte Technology Fast 500 North America, Altudo has cemented its position as a leader in the industry. Altudo is proud to be recognized among India’s top 50 Best Companies to Work For™ in 2022 and 2023 by the Great Place to Work® Institute. It is also certified as a great workplace for women and millennials. Over the last two decades, we have established ourselves as a leader in the customer experience space, with over fifty Fortune500 companies among our clients. We specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us numerous accolades and international recognition. Our success is rooted in our people and our work culture. We provide fast-track growth opportunities to our top performers and foster entrepreneurial avenues that contribute to their holistic development at Altudo. Additionally, we have strong alliances with Sitecore (Platinum), Microsoft, BigCommerce, and Adobe. Learn more about us at https://www.altudo.co/channel

About the Company As a part of the Cx team we are looking for a fun and committed individual who understands nuances of interacting with customers and handle customer calls. Someone who understands the gravity of the role and says yes to all the following questions - Do you want to solve a problem? Love talking for hours on end? Prefer a phone that rings over a phone that sits? Patience is your middle name? If you just yelped out a booming yes, you must be the one! About the Role Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT. Assisting customers while they shop online; guiding them on the best design products for their homes. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Make reminder calls to clients, send follow-up emails and schedule appointments. Feedback calls to customer. Perform other duties as assigned. Responsibilities Answering calls, mails and chats to guide customers about Livspace design services and products for end to end home design projects as per the SLA and TAT. Assisting customers while they shop online; guiding them on the best design products for their homes. Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Make reminder calls to clients, send follow-up emails and schedule appointments. Feedback calls to customer. Perform other duties as assigned. Qualifications Minimum Graduation or similar Required Skills 1-3 yrs of relevant experience Good working knowledge about home interior design and products would be an added advantage. Great written and verbal communication skills Good listener with active problem solving skills Good interpersonal and analytical skills Flexible with work timings/ schedule and availability. Knowledge of social media platforms E-commerce experience is a bonus Multitasker with flexibility to work in different work roles. Prior experience of working with CRM tools such as Zendesk or Freshdesk would be an added advantage. Preferred Skills Good working knowledge about home interior design and products would be an added advantage. Great written and verbal communication skills. Good listener with active problem solving skills. Good interpersonal and analytical skills. Flexible with work timings/ schedule and availability. Knowledge of social media platforms. E-commerce experience is a bonus. Multitasker with flexibility to work in different work roles. Prior experience of working with CRM tools such as Zendesk or Freshdesk would be an added advantage.

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for everymperson on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring To The Role BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues $1B billion+. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for everymperson on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. To achieve this, we're in search of a successful Enterprise Account Executive with a proven track record in B2B sales and a passion for driving growth within the SaaS space. You will play a vital role in growing our Enterprise account base. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact. What You'll Be Doing: Directly drive top-line revenue growth by acquiring new Enterprise customers and developing strategies to penetrate top tier accounts. Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability. Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships. Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients. Create quarterly territory plans, developing strategies and actionable tactics to increase our market share in the Enterprise sector. Demonstrate a strong understanding of Zendesk products and align them with clients’ business objectives to secure product expansion and customer satisfaction. Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue. Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals. Establish and maintain C-level executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions. Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution. Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions. Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends. What You Bring to the Role: BA/BS degree or equivalent experience required. Experience in cloud/software B2B sales or solution engineering, with a minimum of 8 years of experience and a proven track record of exceeding sales targets. Strong, consistent track record of achieving targets & quota achievement in 2 of the last 3 years; President’s club membership is a plus. Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages. Experience in managing customer relationships with organizations generating revenues $1B billion+. A history of successfully selling to VP and C-level executives in Enterprise accounts. Outstanding presentation, negotiation, and deal-closing abilities. Experience creating and leveraging territory and account plans. An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth. Demonstrated industry experience, with the ability to navigate industry trends and dynamics and build relationships with key decision-makers and champions. Familiarity with key Sales tools such as Salesforce, Outreach, Clari, Seismic and Looker. Ability to travel to customer locations. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Key Responsibilities Coordinate, assign, and track tasks across multiple SOC shifts to maintain continuity and operational efficiency. Act as a central point of communication between cross-functional teams, including security analysts, field teams, and technical support. Utilize tools such as Trello, Zendesk, and Excel to manage task workflows, track metrics, and report progress. Maintain clear and concise documentation to support seamless handovers between shifts. Identify process inefficiencies and propose improvements to enhance productivity and reduce response times. Help adjust data for daily, weekly, and monthly reports summarizing performance metrics, open issues, and resolutions. Work location : Chennai Experience : Min 2+yrs Notice period : Immediate Qualifications Proven experience in project coordination or management (2+ years preferred), especially in fast-paced or shift-based environments. Proficiency with project tracking and communication tools such as Trello, Zendesk, and Microsoft Excel. Strong written and verbal communication skills. Exceptional organizational and time-management skills. Ability to work collaboratively across teams and time zones. Flexible availability to support a 24/7 environment as needed. Interested candidates can apply to kinnera259@gmail.com Regards, HR Manager

About The Role As a Support Engineer, we are looking for a technically sound and customer-centric professional to drive the resolution of product-related issues, enhance customer satisfaction, and ensure seamless post-sales support. You will play a pivotal role in providing timely, efficient, and scalable solutions to our customers using DoubleTick. This role requires a combination of technical troubleshooting, clear communication, and a passion for solving complex problems. You will work closely with the product, engineering, and customer success teams to improve user experience and reduce friction in adoption and usage. Your contribution will directly impact customer retention and product excellence. Required Skills And Qualifications Troubleshoot and resolve issues related to our SaaS-based CRM platform, DoubleTick, on WhatsApp Business API. Act as the first line of support, managing incoming customer queries via email, chat, or call. Escalate complex issues to the engineering team with detailed root cause analysis and resolution tracking. Maintain documentation for support processes, FAQs, and known issues to ensure faster resolution. Conduct system checks and proactively monitor platform health and user behavior. Guide users through features, configurations, and workflows to help them derive maximum value. Collaborate with cross-functional teams to provide feedback and influence product enhancements. Build strong customer relationships through empathy, professionalism, and effective communication. Ensure SLA adherence and report on key support metrics. Design and implement complex bots and customer engagement journeys for enterprise clients using platform tools and client-specific requirements. Deploy and configure AI-powered bots for enterprise clients using prompt engineering best practices. Own the integration and go-live process for large enterprise accounts, ensuring smooth deployment, client enablement, and technical validation. Preferred Skills 1–3 years of experience in a technical support or customer success role, preferably in SaaS or CRM platforms. Strong knowledge of WhatsApp Business API, mobile/web applications, and troubleshooting methodologies. Excellent verbal and written communication skills. Basic knowledge of APIs, webhooks, and integrations is a plus. Ability to manage multiple priorities in a fast-paced environment. Experience working with tools like Freshdesk, Zendesk, or similar helpdesk platforms. Strong analytical and problem-solving abilities with attention to detail. Prior experience supporting enterprise clients like Malabar Gold & Diamonds, Tarun Tahiliani, BVC Logistics, or Birla Brainiacs is a plus. Why Work With Us? Accelerated Career Growth – Fast-track your way into leadership roles with a clear growth path. Challenging Work Environment – Collaborate with large enterprises and solve complex technology problems. Career Flexibility – Explore transitions into roles like Product Manager and beyond. Supportive Culture – Work with a friendly, approachable team and management that values people. Founder-Led Exposure – Get a front-row seat to the startup journey and work closely with the founding team. Sharpen Customer-Centric Skills – Gain hands-on experience and build strong customer-facing and problem-solving skills. Hands-On Innovation – Be directly involved in AI bot creation, prompt engineering, and cutting-edge customer engagement solutions. About Us Apport Software Solutions Private Limited is a dynamic SaaS-based product company, powering conversational commerce and helping brands build meaningful customer relationships through WhatsApp. With over 7000+ customers in 140+ countries, including MakeMyTrip, GRT Jewellers, Panna Jewellers Exclusive, Admit Card, Amity University, Cutting Edge Salon, Raheja Developers, Sabyasachi, ICRA, RS Brothers, Tupperware, and more — we’re helping brands grow faster using technology that feels personal and powerful. DoubleTick is our flagship product — a mobile-first conversational CRM built on top of the WhatsApp Business API. It empowers businesses with features like broadcasting, analytics, chatbots, commerce tools, and a unified team inbox. 🔗 Explore more at: https://doubletick.io

Job Title: International Voice Process Executive (Female Candidates Preferred) Job Summary We are actively seeking a skilled and customer-oriented Female Executive to join our International Voice Process team. The role involves interacting with customers globally to provide exceptional service, address inquiries, and resolve concerns professionally. Strong communication skills, cultural sensitivity, and a proactive approach are essential for success in this position. Key Responsibilities Manage inbound and outbound calls for international clients with a professional demeanor. Address customer queries about products, services, and policies with clarity and empathy. Troubleshoot and resolve customer issues, ensuring satisfaction and retention. Maintain and update accurate customer records in the CRM system. Meet performance targets, including call quality, response time, and customer satisfaction scores. Stay informed about product updates, process changes, and market trends. Collaborate with internal teams to address and resolve escalated concerns. Comply with process guidelines, SLAs, and quality standards consistently. Required Qualifications Experience: Previous experience in customer service or international voice processes is an advantage. Language Proficiency: Excellent verbal communication in English; additional languages are a bonus. Technical Skills: Basic understanding of CRM systems, MS Office, and troubleshooting techniques. Customer Service Orientation: Strong interpersonal skills with the ability to build rapport with global customers. Preferred Qualifications Prior experience working with international customers, preferably from diverse cultural backgrounds. Familiarity with CRM tools like Salesforce, Zendesk, or similar platforms. Flexibility to work night shifts or rotational shifts to support international time zones. Strong listening skills and attention to detail. Key Competencies Excellent communication and interpersonal skills. Ability to handle challenging situations with composure and professionalism. Cultural sensitivity and adaptability to work with a global clientele. Proactive and self-motivated with strong problem-solving abilities. Perks and Benefits Competitive salary with performance-based incentives. Comprehensive training and mentoring programs. Health insurance and other employee wellness benefits. Opportunities for career growth and professional development. Job Types: Full-time, Permanent Pay: ₹13,000.00 per month Benefits: Food provided Experience: total work: 1 year (Preferred) Work Location: In person

Job Overview: Location: [customer support executive] Job Type: Full time (2pm to 11pm)Evening shift Department: Customer Service Reports to: Customer Support Manager Job Summary: We are seeking a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, providing support through various channels (phone, email, chat) and ensuring a smooth and satisfying customer experience. Your goal is to resolve inquiries efficiently, promote customer loyalty, and contribute to the improvement of our service processes. Key Responsibilities: Respond to customer queries in a timely and accurate way via phone, email, or chat. Identify customer needs and help customers use specific features or resolve product-related issues. Update internal databases with information about customer interactions, feedback, and technical issues. Monitor customer complaints and resolve them efficiently to ensure customer satisfaction. Escalate complex issues to the appropriate departments or team leaders. Follow up with customers to ensure their issues are resolved. Collaborate with cross-functional teams (sales, tech support, logistics) to deliver the best solutions. Keep up to date with product knowledge and company policies. Requirements: Bachelor’s degree in any field (preferred in Business, Communication, or related areas). 1–3 years of experience in a customer support or client-facing role. Excellent verbal and written communication skills. Proficiency in using support tools (e.g., Zendesk, Freshdesk, CRM systems). Strong problem-solving skills and attention to detail. Ability to remain calm and patient, especially with difficult customers. Flexibility to work in shifts, if required. Nice to Have: Multilingual skills. Experience in [industry-specific] support (e.g., e-commerce, SaaS, telecom). Familiarity with ticketing systems or live chat platforms. Benefits: Competitive salary Health insurance Paid time off Professional development opportunities Flexible work options Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Paid sick time Work Location: In person

Visit Health – Resolution Associate Location: Noida, Sector 16A, Film City | Type: Full-time | Immediate Joiners Preferred Shift-10 AM-7PM Working days- 5.5 days About Visit Health Visit Health is a next-generation health-tech platform, founded in 2016 by BITS Pilani alumni, with a vision to make healthcare accessible, affordable, and preventive. From telemedicine roots, Visit has transformed into a comprehensive wellness ecosystem connecting millions of users with insurers, doctors, and diagnostic partners across India. We offer services ranging from cashless OPD care, personalized wellness programs, EAP support, to preventive screenings—serving over 5 million users and 2,500+ corporate clients. Role: Resolution Associate As a Resolution Associate at Visit Health, you will be the escalation point for complex customer concerns. Your role will focus on ensuring timely, accurate, and empathetic resolution of issues by working closely with internal teams like Claims, Medical Operations, Tech, and Product. You will be a key part of our Customer Success team, ensuring that every customer concern—especially critical or escalated ones—is resolved with high satisfaction. Key Responsibilities Handle escalated cases from the Customer Support team through email, call, or ticketing systems Deep-dive into issue root causes and provide end-to-end resolution to customers Coordinate across departments (Claims, Medical, Tech, Logistics, etc.) for issue resolution Monitor and follow up on open tickets to ensure timely closure within SLA Document resolution steps and update the knowledge base for future reference Proactively identify recurring issues and work with the leadership team to fix them at the root level Maintain a high level of professionalism, empathy, and ownership in every customer interaction Share daily/weekly reports on unresolved and resolved escalations with insights Must-Haves 1–3 years of experience in a Customer Resolution or Escalation Handling role (preferably in Healthtech, Insurance, Banking, or E-commerce) Strong written and verbal communication skills in English and Hindi Proven problem-solving and critical thinking skills Ability to handle pressure and multitask effectively Basic understanding of customer support platforms (Freshdesk, Zendesk, etc.) Bachelor's degree in any discipline Willingness to work from the Noida office and join immediately Good to Have Prior experience in Healthtech/Insurance Exposure to grievance handling or regulatory complaint management (e.g., IRDA, RBI, etc.) Knowledge of Excel and ticketing dashboards Job Types: Full-time, Permanent Pay: ₹29,000.00 - ₹32,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): How Many Years of experience in Escalations\Resolution Department? How many years of experience in Customer Support Voice process? What is your currently in hand salary? Work Location: In person

Job Title: Technical Support Executive Location: Nellore Reports To: Technical Support Manager Job Summary: We are seeking a motivated and detail-oriented Technical Support Executive to assist customers with technical issues and provide product/service support. The role involves troubleshooting, problem-solving, and guiding users through technical processes. Key Responsibilities: Respond to customer queries via phone, email, or chat in a timely and professional manner. Diagnose and resolve hardware, software, and network-related issues. Guide customers through step-by-step solutions. Maintain logs of customer interactions, issues, and resolutions using ticketing systems. Escalate complex issues to higher-level support or engineering teams. Provide feedback to the product and development teams based on customer experiences. Follow up with customers to ensure issues are resolved satisfactorily. Stay updated with product knowledge and new features. Requirements: Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). 0-1 months of experience in tech support or a similar role. Excellent problem-solving and communication skills. Familiarity with Windows/Mac OS, basic networking, and common software applications. Ability to remain calm and patient under pressure. Knowledge of helpdesk software (e.g., Zendesk, Freshdesk) is a plus. Preferred Skills: Strong customer service orientation. Basic scripting or technical troubleshooting skills. Ability to explain technical concepts clearly to non-technical users. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Work Location: In person

Category: Software Development/ Engineering Main location: India, Karnataka, Bangalore Position ID: J0725-1862 Employment Type: Full Time Position Description: Company Profile: Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Position: Manager Consulting Delivery Experience: 13-16 years Category: Software Development/ Engineering Location: Bangalore/Hyderabad/Chennai/Mumbai Position ID: J0725-1862 Employment Type: Full Time Education Qualification: Bachelor's degree in computer science or related field or higher with minimum 12 years of relevant experience. The Support Manager is responsible for overseeing the daily operations of client support tickets, ensuring timely resolution, and maintaining high levels of customer satisfaction. This role requires a proactive leader who can manage a team of support consultants, analyze support trends, and continuously improve support workflows and client communication. Also responsible for the client SLAs. Your future duties and responsibilities: Ticket Management: Monitor and manage the ticket queue to ensure timely assignment, progress, and resolution of all client-raised issues. Set and enforce SLAs (Service Level Agreements) and escalate priority cases as needed. Analyze incoming ticket trends to identify recurring issues and recommend preventative solutions. Maintain comprehensive records of ticket status, resolution actions, and root causes. Team Leadership: Lead, mentor, and support a team of support agents, fostering a customer-first culture. Conduct regular team meetings to discuss metrics, challenges, and process improvements. Provide performance feedback and training opportunities to develop team capabilities. Client Communication: Act as the escalation point for complex or high-priority client issues. Ensure professional, prompt, and empathetic communication is maintained at all times. Collaborate with account managers and technical teams to deliver seamless customer support experiences. Process Improvement & Reporting: Continuously evaluate and optimize support workflows to enhance efficiency and effectiveness. Generate weekly and monthly reports on ticket volume, resolution time, SLA adherence, and customer satisfaction. Implement tools and automation where applicable to streamline ticket handling and reporting. Required qualifications to be successful in this role: Must to have Skills-5+ years of experience in a customer support or technical support environment, including 2+ years in a managerial role. Proven experience managing support ticketing systems (e.g., Zendesk, Jira, Freshdesk, ServiceNow). Strong analytical, organizational, and problem-solving skills. Preferred: Experience with customer success or CRM platforms. Exposure to SaaS or technology service environments. Key Competencies: Leadership and team management Client-focused mindset Strong communication skills (verbal and written) Analytical thinking and attention to detail Good to have Skills- Skills: Client Management Communications Management Delivery Management Project Management What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

As a member of Advarra, you will play a crucial role in supporting our mission to advance clinical research and improve human health. You will become an integral part of our team, working in a collaborative and inclusive environment where respect and diverse perspectives are embraced. Your primary responsibilities will include becoming proficient in Advarra's core applications, understanding customer processes, and gaining knowledge of clinical research workflows. You will troubleshoot customer queries and facilitate communication across various teams to provide effective solutions promptly. In cases where immediate solutions are not available, you will collaborate with internal resources to address customer needs efficiently. Building strong relationships with customers will be a key focus of your role, involving email and web ticket responses, as well as phone or Zoom meetings as required. You will document information accurately in the ticketing system, act as a liaison between customers and internal teams, and demonstrate a sense of urgency in all customer interactions. Furthermore, you will stay updated with application changes, assist in setting up individual portals for projects, control user access, and provide usage reports as needed. Additionally, you will maintain customer support process documents, assist in training new hires, and ensure professional obligations are met through efficient work habits. This position is open to candidates working remotely in India, operating on US Shift timings. Basic qualifications include a high school degree, effective communication skills, and 1-3 years of experience in product/customer support. Proficiency in MS Office, strong time management skills, and technical troubleshooting knowledge are preferred qualifications. Candidates with previous experience in the software industry or clinical research, familiarity with Zendesk and Atlassian JIRA, and strong analytical and problem-solving abilities are encouraged to apply. You should also possess the flexibility to cover weekends or public holidays when required. In terms of physical and mental requirements, you should be able to sit or stand for extended periods, lift objects up to 10 lbs, learn and comprehend instructions, maintain focus on tasks, and communicate effectively verbally. Your role will be pivotal in ensuring customer satisfaction and contributing to the success of Advarra's mission in advancing clinical research.,

The LMS Specialist is responsible for handling incoming calls from clients and customers, providing customer service support, and resolving routine questions related to clients" services or in-store offerings. You will work collaboratively with other team members and departments to ensure customer satisfaction and loyalty. In addition, you will oversee the activities of other team members within the team. Your duties and responsibilities will include responding to incoming calls, chats, and emails from customers promptly and professionally, ensuring the highest level of service. You will provide accurate and complete information to customers using the applicable tools, resources, and outlined procedures. It is essential to understand the company's products or services to effectively address client questions and concerns. Identifying customer needs through active listening, researching issues, resolving problems, and providing solutions will be a key aspect of your role. You will also document tickets (calls, chats, and emails) in the call center database and follow specific scripts or call flows to ensure the accuracy of information provided. Meeting outlined performance metrics, attending training sessions and team meetings, using a positive and friendly attitude to connect with customers, and demonstrating professional communication skills over the phone are crucial responsibilities. You should be willing to learn new things, adapt to company guidelines and procedures, and may perform other administrative duties as assigned. Required Skills/Abilities: - Strong written, phone, and verbal communication skills with active listening ability - Exceptional communication and interpersonal skills - Empathy and customer-oriented approach - Ability to handle multiple tasks and prioritize effectively - Proficient in call center software and technology, experience with Zendesk is a plus - Strong problem-solving skills to address and resolve customer issues efficiently - Proven track record of reliability - Willingness to work in a 24 * 7 work environment - Willingness to work on weekends with scheduled week offs as per business requirements Education and Experience: - High school diploma or equivalent - Experience in a customer support role or a related role in an American process - Remote-work experience preferred and demonstrated ability to work independently,

About Radian Generation Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage. Who We Serve Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions. Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Summary We are seeking a proactive and highly organized Security Associate to join our 24/7 Security Operations Center (SOC) team in the renewable energy sector. This role is critical to ensuring smooth coordination of tasks across shifts and supporting continuous operations. The ideal candidate is a detail-oriented communicator with a knack for organization. Key Responsibilities Coordinate, assign, and track tasks across multiple SOC shifts to maintain continuity and operational efficiency. Act as a central point of communication between cross-functional teams, including security analysts, field teams, and technical support. Utilize tools such as Trello, Zendesk, and Excel to manage task workflows, track metrics, and report progress. Maintain clear and concise documentation to support seamless handovers between shifts. Identify process inefficiencies and propose improvements to enhance productivity and reduce response times. Help adjust data for daily, weekly, and monthly reports summarizing performance metrics, open issues, and resolutions. Qualifications Proven experience in project coordination or management (2+ years preferred), especially in fast-paced or shift-based environments. Proficiency with project tracking and communication tools such as Trello, Zendesk, and Microsoft Excel. Strong written and verbal communication skills. Exceptional organizational and time-management skills. Ability to work collaboratively across teams and time zones. Flexible availability to support a 24/7 environment as needed.

Company Description Supy is the operating system designed specifically for multi-branch restaurant groups. It helps control costs, streamline operations, and boost profitability by providing real-time insights, mobile stock counts, and supplier ordering. Supy integrates seamlessly with your POS, ERP, and accounting tools, enhancing visibility across all operations. Trusted by over 2,500 restaurants in 28 countries, Supy has offices in the UK, Australia, UAE, and Saudi Arabia. Role Description We're looking for a Customer Support Manager to build and lead our global support function from the ground up. This is a hands-on, strategic role where you’ll recruit and coach a remote support team, design workflows, set up SLAs, create documentation, and ensure every customer receives fast, empathetic, and effective support. Key Responsibilities Build and scale a high-performing remote customer support team Define support workflows, KPIs, SLAs, and escalation protocols Develop internal documentation and external help center content Create and deliver training materials for support agents and clients Track KPIs like FRT, resolution time, CSAT, SLA compliance, and QA scores Act as an escalation point for critical issues Work closely with Product, Engineering, and Customer Success to resolve recurring pain points Share feedback and insights to help improve product and support experience What You’ll Need 4–6+ years in SaaS customer support (including 3+ years in a managerial role) Experience building support functions in fast-growing SaaS or F&B tech companies Strong background in team coaching, QA, and process building Proficient with tools like Zendesk, Intercom, Freshdesk, Notion, etc. Excellent written and verbal communication in English High empathy, responsiveness, and problem-solving skills Ability to work independently and lead remote teams Based in India or nearby, and fully available during UAE working hours

At Urbint, our mission is to make communities more resilient. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and infrastructure operators across the country. We are a team of close-knit engineers, entrepreneurs, and data geeks who obsess over problem-solving, new technologies, and making a positive impact in our communities. Job Summary As a Support Analyst, you will work with our enterprise customer base to help achieve their safety and damage prevention goals by solving complex inquiries raised by our customers with Urbint’s AI powered software products and services. The Support Analyst is someone that is passionate about customer success, technically skilled, analytical and has strong problem solving skills. This role provides the opportunity to work cross functionally with our Implementation, Customer Success, ML, Engineering and Product teams and vertical and lateral career growth potential. We’re seeking an exceptional and energetic Support Analyst who thrives amidst the challenges of a high growth environment. What You’ll Do Customer Support: Work with our enterprise customers to resolve technical and complex inquiries with Urbint’s AI powered software products. Provide timely and accurate technical support to clients experiencing issues with our SaaS products via email, chat, phone, and ticketing systems. Issue Resolution: Troubleshoot and resolve technical problems, escalating complex issues to the appropriate teams if necessary, and ensuring the client is informed of the progress. Product Knowledge: Develop a deep understanding of our SaaS products, their features, and functionalities to effectively assist clients and address their inquiries. Documentation: Maintain detailed records of customer interactions, issues, and resolutions, ensuring all information is properly documented for future reference. Create & maintain customer facing knowledge base articles Availability: Work on a 24/7 rotating shift schedule to ensure around-the-clock support coverage, including weekends and holidays. Quality Assurance: Continuously strive to improve the quality of support provided by identifying recurring issues, suggesting improvements, and sharing feedback with the product development team. Ensure support service level agreements (SLAs) are achieved Training: Stay up-to-date with the latest product updates and industry trends through ongoing training and self-study to better assist customers. Who You Are Passionate about helping customers Experience supporting B2B enterprise SaaS customers Previously served in a customer support or similar role Strong analytical and problem solving skills Strong technical aptitude and a passion for technology - ability to understand and explain complex technical products or issues Basic knowledge of SQL is a plus for analyzing data and troubleshooting issues Familiarity with Python is beneficial for understanding automation and debugging workflows Experience using support tools such as; Zendesk, Jira, Salesforce Excellent communication skills - verbal and written Have superior organizational skills and the ability to prioritize and deliver on multiple priorities Familiarity with our industry is a plus Benefits Competitive compensation package Generous Paid Time off, Paid Company Holidays including Mental Health Days Medical Insurance covering self, spouse, 2 children and parents/in-laws We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Description Who we're looking for Zendesk is seeking a highly motivated and experienced Integration Lead to join our IT Customer Experience Systems (CXS) Marketing team. The ideal candidate will be a problem-solver who thrives in a dynamic, fast-paced environment. You will be responsible for overseeing the successful integration of our marketing technology stack with various systems and platforms, ensuring seamless data flow and functionality. If you're passionate about marketing technology, love to tinker with APIs and connectors, and enjoy working collaboratively across teams and with external vendors, we're looking for you to make a significant impact on our marketing operations. What you'll be doing Responsibilities As the Integration Lead, you will bring a blend of technical expertise and project management skills to the team. Your main responsibilities will include: Managing integrations with other systems and platforms to optimize marketing operations. Ensuring data flow between Adobe Martech Platforms and Zendesk's systems is smooth, efficient, and in compliance with privacy regulations. Implementing and troubleshooting API, Connector, JS integrations to eliminate bottlenecks and improve performance. Collaborating with IT professionals within Zendesk and external vendors to execute integrations flawlessly. Your role is pivotal in driving the efficiency and effectiveness of our marketing technology investments and helping Zendesk continue to deliver exceptional service to our customers. What you bring to the role Basic Qualifications Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field. At least 2 years of experience with Workato platform tool. Strong understanding of API concepts and different integration patterns. Experience with Adobe Martech Platforms or similar marketing technology ecosystems. Proven track record of managing complex integrations in a cross-functional environment. Experience with cloud-based architectures, web services, and APIs, specifically Salesforce ingress/egress. Strong communication skills Preferred Qualifications Certifications in Adobe Experience Cloud or similar platforms. Proficient in JavaScript and other relevant programming languages used for integration purposes. Familiarity with CRM and CMS systems and their role within a marketing organization. Experience working with external vendors and managing vendor relationships effectively. Excellent communication and interpersonal skills, with an ability to convey complex technical issues to non-technical stakeholders. Adept at managing multiple projects simultaneously, with an ability to prioritize and execute tasks in a high-pressure environment. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description Who we're looking for We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Marketing Operations and Enterprise Customer Experience (ECX) teams to lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working analyst with experience across the Salesforce platform. Bonus for also having experience with the Adobe platform. What you'll be doing Work closely with our business stakeholders to lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform, as well as other related SaaS systems and integrations like Marketo, Adobe Experience Manager and Adobe CDP. Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. Use a combination of standard functionality and custom development to solve business problems. Implement and integrate third-party applications on the Salesforce and Adobe platforms as well as standalone SaaS applications. Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. Maintain Users, Roles and Permissions across the various platforms for seamless access Configure and optimize system settings, metadata and CDOs In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack! What you bring to the role Basic Qualifications Bachelor’s degree or equivalent work experience and 2+ years Salesforce admin experience. Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation. Preferred Qualifications Salesforce admin experience or certifications in Salesforce Advanced Administrator, Platform Builder, Marketing Cloud Consultant certifications; Experience with Software-as-a-Service (SaaS) based selling models a plus; Jira / Confluence experience a plus; Knowledge of Adobe Platforms, including Marketo, AEM and CDP; Knowledge of Copado; Knowledge of Workato (or equivalent) Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

This role is for one of Weekday's clients Salary range: Rs 210000 - Rs 300000 (ie INR 2.1-3 LPA) Min Experience: 1 years Location: Chennai JobType: full-time Requirements We are seeking a proactive, detail-oriented, and empathetic Customer Support Specialist to join our growing team. In this role, you will be the first point of contact for our B2B customers, delivering prompt, accurate, and helpful support across multiple channels. You will play a pivotal role in ensuring a seamless and satisfying experience for businesses using our eCommerce platform. This role is ideal for someone with at least one year of experience in customer support , especially within the eCommerce or B2B sector , and who is passionate about resolving issues, understanding customer needs, and driving satisfaction through excellent service. You'll need outstanding verbal and written communication skills, and a strong ability to manage queries, complaints, and requests in a fast-paced digital environment. Key Responsibilities Customer Interaction: Respond to customer inquiries and support requests via email, phone, live chat, and other communication channels with clarity, professionalism, and empathy. Issue Resolution: Troubleshoot and resolve issues related to orders, payments, product listings, platform navigation, and other operational aspects of our B2B eCommerce platform. Documentation & Reporting: Accurately log customer interactions and feedback, contributing to documentation and knowledge base creation to support internal and external self-service solutions. Collaboration: Work closely with operations, product, logistics, and technical teams to escalate, follow up, and resolve customer concerns promptly. Customer Satisfaction: Track and ensure high customer satisfaction scores by delivering timely resolutions and following up on issues until full closure. Product Knowledge: Maintain up-to-date knowledge of our product catalog, pricing, platform updates, and company policies to guide customers efficiently. Feedback Loop: Share recurring customer concerns and feature requests with relevant teams to inform product and process improvements. Key Skills And Qualifications Experience: Minimum of 1 year in customer support, ideally in eCommerce, B2B sales, or SaaS-related environments. Communication: Strong command of English (spoken and written). Ability to explain complex ideas in a simple, empathetic, and friendly manner. Problem Solving: A structured approach to troubleshooting and resolving customer issues with a calm, solution-oriented mindset. Multitasking: Able to handle multiple conversations, prioritize tasks, and manage time effectively in a high-volume support environment. Tech Proficiency: Comfortable using customer support tools like Freshdesk, Zendesk, CRM systems, and ticketing platforms. Basic knowledge of eCommerce systems is a plus. Team Player: Willing to collaborate and learn from peers and open to feedback for continuous improvement. Customer-Centric Mindset: A passion for serving customers and going the extra mile to ensure a smooth user experience.

About the Company Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide. About the Project Our client is a leading provider of cybersecurity solutions that enable organizations to assess their security posture and proactively address potential vulnerabilities. We specialize in simulating real-world attacks to evaluate how effectively your defenses can detect and respond to threats. As part of our mission to empower businesses worldwide, we provide top-notch security solutions and expert technical support to help our clients stay secure in an ever- evolving cyber landscape. Job Overview: We are seeking a highly skilled and motivated Technical Support Engineer to join our growing team. This individual will play a key role in supporting our customers by providing technical assistance, troubleshooting, and resolving issues related to our security platform. As part of our Technical Support team, you will act as a crucial bridge between the product development team and our customer, ensuring the seamless delivery and support of our cybersecurity solutions. Key Responsibilities: • Serve as the first point of contact for customer inquiries, troubleshooting, and technical support related to our security platform. • Provide expert guidance on product functionality, implementation, configuration, and best practices. • Work closely with internal teams to resolve customer issues and escalate technical challenges as needed. • Troubleshoot and resolve technical issues (including software bugs, system configurations, and performance issues) promptly. • Create and maintain technical documentation, knowledge base articles, and troubleshooting guides to assist both customers and internal teams. • Collaborate with customers to understand their unique requirements and provide tailored solutions. • Maintain customer satisfaction by providing clear, concise, and effective communication throughout the troubleshooting process. • Track and manage support tickets in the customer support system, ensuring all issues are addressed and resolved within SLA. • Continuously learn about new product features, updates, and security trends to stay current and provide proactive support. Skills & Qualifications: • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (MUST have Cybersecurity background). • 5+ years of experience in technical support or IT support, preferably within a cybersecurity or SaaS environment. • Strong knowledge of networking, operating systems (Linux/Windows), and cloud platforms. • Proficiency in troubleshooting and resolving technical issues, including debugging and system performance analysis. • Solid understanding of security concepts, protocols, and best practices (e.g., firewalls, encryption, authentication, threat detection). • Familiarity with monitoring and diagnostic tools to troubleshoot customer environments. • Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical users. • Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment. • Strong problem-solving skills and attention to detail. • Experience with customer support software or ticketing systems (e.g., Zendesk, Jira) is a plus. • Any certification in cybersecurity is a plus.

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com