843 Zendesk Jobs - Page 4

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs . We empower 100,000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , AiSensy is one of India's fastest-growing B2B SaaS startups . 100,000+ Businesses Onboarded : Trusted by businesses across India and beyond. ₹4000+ Crores Revenue Driven : Enabling real results through WhatsApp-led engagement over the last 3.5+ years. About the Role – Partner Support Executive We are looking for a Partner Support Executive who will serve as the first line of support for AiSensy’s partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience. You’ll work closely with internal teams to resolve issues, maintain SLAs, and deliver a consistently strong partner experience. Key Responsibilities Partner Query Support Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom. Maintain strong First Response Time (FRT) and meet chat acceptance SLAs . Service Excellence Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute . Partner Onboarding & Integration Guide partners through the onboarding process and assist with dashboard integrations. Understand the unique business use cases of partners and deliver tailored support solutions. Cross-Team Collaboration Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience. Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases. Must-Have 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups). Strong understanding of APIs, Webhooks , and third-party integration workflows. Proficiency with tools like Freshdesk, Zendesk, Intercom , or similar platforms. Excellent verbal and written communication skills. Good to Have Prior experience in SaaS customer success or technical support. Familiarity with CRMs and automation tools. Experience collaborating with internal tech and onboarding teams. Perks & Benefits Be the voice of India’s fastest-growing WhatsApp API platform to its partner ecosystem. Collaborate closely with cross-functional teams and leadership. Exposure to international partner operations and real-time WhatsApp integrations. Why Join AiSensy? Fast-Growing Environment : Work in a high-paced, dynamic setup that prioritizes ownership, learning, and impact. Global Exposure : Collaborate with WhatsApp’s global teams and join exclusive partner events. Create Real Impact : Help 100,000+ businesses achieve tangible outcomes through automation and smart engagement. Learn, Solve, Grow : Gain hands-on experience in technical integrations, client support, and strategic onboarding. Learn More About Us YouTube Demo – Watch Now Partnership Model Explore here Website: https://m.aisensy.com YouTube: AiSensy YouTube Channel LinkedIn: AiSensy LinkedIn Instagram: @aisensy_official Show more Show less

The Customer Support Team Lead is responsible for supervising a team of customer support representatives, ensuring they deliver excellent service, meet KPIs, and follow company policies and procedures. This role acts as the bridge between frontline agents and support management, facilitating team performance, coaching, and day-to-day operations. What you’ll do Oversee daily operations of the customer support team Monitor agent performance, provide feedback, and conduct regular coaching sessions. Ensure SLAs (Service Level Agreements) and KPIs (e.g. CSAT, FRT, TAT) are met. Handle escalated customer issues with professionalism and resolution-focused communication. Collaborate with other departments (Product, Engineering, QA) to address recurring issues. Drive process improvements and standardize best practices across the team. Schedule and allocate shifts, manage time-offs, and ensure optimal coverage. Prepare reports on team performance, ticket trends, and customer feedback. Onboard and train new support agents. What we’re looking for 3–5 years of customer support experience; 2–years in a leadership role preferred. Strong communication, conflict resolution, and team management skills. Familiarity with helpdesk tools (e.g. Zendesk, Freshdesk, Intercom). Analytical mindset with ability to interpret performance metrics. Empathetic, organized, and customer-focused. Show more Show less

About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing 400Crores + WhatsApp Messages done between Businesses and Users via AiSensy per year Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more High Impact as Businesses drive 25-80% Revenues using AiSensy Platform Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors The Opportunity: Work with a dynamic and enthusiastic team passionate about delivering exceptional customer experiences. Learn the inner workings of a startup and grow alongside the company. Get hands-on experience building and optimizing systems, processes, and workflows. Collaborate directly with founders, sharing insights and receiving valuable feedback. Be part of a growth-stage brand with a clear path to becoming a future leader. Responsibilities: Customer Interaction: Handle customer inquiries across multiple channels, including phone, email, live chat, and social media. Product Assistance: Provide accurate information about products and services, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly and effectively, ensuring high customer satisfaction. Customer Records: Maintain and update customer records with detailed and accurate information based on interactions. Product Knowledge: Develop an in-depth understanding of the company’s offerings to deliver accurate and helpful support. Performance Goals: Collaborate with the support team to meet and exceed customer service performance metrics. Feedback Analysis: Gather and analyze customer feedback, coordinating with product and technical teams to improve the overall user experience. Process Improvement: Assist in creating and refining customer support tools and processes to enhance efficiency and satisfaction. Qualifications: A minimum of 3 years of experience in customer support or a related field.(preferably in a B2B SaaS environment). Strong communication skills and a customer-centric mindset. Proficiency in customer support software (e.g., Zendesk, Freshdesk, Livechat) and CRM tools Customer-focused and empathetic, with a strong drive to deliver top-notch support experiences. Why Join Us? Work in a supportive and innovative environment that encourages personal and professional growth. Be part of a company that values customer satisfaction as its core priority. Enjoy the opportunity to lead and contribute to impactful projects in a growing organization. Ready to make a difference in the customer journey? Join us as a Senior Customer Support Executive and be the voice that represents our brand! Show more Show less

Our client is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. They are on a mission to provide their customers with the most advanced connection to their guests while, at the same time, supporting back-of-house operations and business intelligence. Their platform is in use globally at some of the world's most prestigious properties. Built-in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly have recognized them as industry leaders. They have received accolades and numerous awards for their platform and leadership in the industry. They are #1 and growing fast. To support our client, Ohmak Consulting LLP is looking for a talented Technical Support Engineer to join our dedicated team and provide the exceptional customer service that is the foundation of our company. We value our team members and encourage each person to contribute ideas for improvement in daily procedures and long-term goals. Our ideal candidate will enjoy the satisfaction of using their particular skills to help people while working in a positive and encouraging environment. Job Responsibilities: Support and monitor the ticketing portal Zendesk/Jira/Hubspot for incoming tickets from customers Identify the customer, product, task type, severity, and priority of the problem Identify the issue in logs using ElasticSearch and Kibana, respond to customers on direct issues Handling client calls/critical issues, analyzing problems as reported for the product Connect with the onsite team for issue resolution Maintaining application-level monitoring using scripts and dashboards Job Requirements: Bachelor's degree, preferably in IT related field, from a reputed college Minimum 1-2 years of Technical Experience in IT support domain, supporting websites, phone apps (iOS and Android), backend configuration and logs, MDM, and hardware such as Phones (iOS and Android), Tablets (iOS and Android), and networking equipment (switches, routers, etc.) Excellent oral and written English skills (appearance in the prior English proficiency exam is a plus) In-depth knowledge of IT networking, Wireless router Setup, VPN setup, etc. Basic understanding of the Linux Operating system and basic networking using Linux Basic understanding of HTML code, JSON file format, Github operation, etc. Basic understanding of Microsoft Web Servers, IIS, Apache, IHS, Database operation, etc. Excellent client-facing and English communication skills (both written and verbal) Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment Ability to quickly grasp and explain technological and business concepts Excellent analytical skills and ability to work independently and as a team player Multilingual capabilities (Spanish, German, etc.) a strong plus Experience in the Hospitality Industry, Technical support is a plus Documentation Requirements: Signed copy of Contract Agreement and Statement of Work (SoW) Copy of Original Aadhar card and Copy of Original PAN card Proof of highest education completed Proof of Certification, exams completed (if any) Other supporting and relevant documents Ohmak Consulting LLP offers competitive pay for qualified candidates. We focus on creating and maintaining a fun, positive work environment where team members can grow and flourish. Show more Show less

Tesco India • Bengaluru, Karnataka, India • Hybrid • Full-Time • Permanent • Apply by 15-Jun-2025 About the role Job Summary: This role is central to the delivery of our annual compliance training programs for new joiners and existing colleagues, giving them the knowledge of the Code of Business Conduct, supporting policies and guidance, plus role specific topics with which to protect themselves, their teams and the business. In this job, I’m accountable for: Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: 1. Ensure new joiners have a learning account, are assigned and complete mandatory eLearning within Tesco timelines. 1a. I am responsible for following up non-completes with the individuals and their line managers. 1b. Review and action of daily rejection reports 2. Work with Sponge and Tesco Technology to maintain the compliance learning management system (LMS) and New Starter App. 2a. Maintain organisation structure 2b. Maintain auto-assignment of modules matrix and the rules in the New Starter App 2c. Maintain new joiner ingest rules in New Starter App 2d. Carry out regular clean up activities of our LMS accounts to ensure the data we have is accurate and complete, for example quarterly review of contractor data, August review of long term absence (archive those on LTA or reactivate those returning from LTA) 3. Manage learner queries sent to the learning leap zendesk, including development of template responses 4. Project manage annual Learning Leap refresher training program: support Subject Matter Experts (SME) to deliver content, work with developer to build modules and complete testing. Partner with external provider, agree learner cohorts, set up rules and implement. 4a. Build reporting framework and manage follow ups during the program to ensure learners complete the program, including provision of data reports for WL4 and WL5 directors 5. Project manage build of modules for annual Code Declaration program; provide updated scripts to TBS content team, oversee review & testing of modules in test and live LMS environments. 5a. Build reporting framework and manage follow ups during the program to ensure learners complete their declarations, including provision of data reports for WL4 and WL5 directors Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: 6. Support other teams using our LMS to deliver their learning programs, including guidance on LMS team structure to identify learning population, program notifications using LMS and other communication channels, reporting. 7. Build and maintain set of process guidelines Senior Business Integrity Manager Delivery per the project timelines and quality metrics 8. Identify automation opportunities. Regulatory, Ethics & Compliance team, Group Legal Compliance colleagues across the business External learning partner (Sponge) & production agencies What is in it for you At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. You will be responsible for SME for learning content Tesco Technology TBS Learning Team Operational skills relevant for this job: Experience relevant for this job: Critical to the role are: Program management Experience in the eLearning arena, program delivery and/or Relationship building, proven ability to work with stakeholders content design across the business and our external learning partner Program or project management Ability to explain concepts and solutions verbally and in writing, Maintaining/operating an LMS using appropriate language for our stakeholders and colleagues Customer service/managing query help-desk Comfortable working with ambiguity and limited information, Analytical and data driven mind-set, with a proven track record of able to root cause issues and identify solutions creatively turning complex data into insights Detail oriented: maintain focus during content reviews & Experience in collating and analysing data with the ability to program set up to spot inconsistencies or errors summarise review findings accurately and concisely Resilience and self-care: maintain focus and calm when handling colleague queries CF Standard Role Code: Data analysis & reporting: advanced Excel, strong Word & TBS-PRC-WL11-20 You will need "refer to the responsibilities", About us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Job Description We are seeking a high-performing Enterprise Account Executive to join our India - South Region sales team, based in Bangalore, with a focus on key verticals of Technology, Retail, eCommerce, Fin Tech, Manufacturing, Travel & Hospitality and Transportation. As a key member of Zendesk's sales team, you will provide sales leadership and creative direction to our key customers. This is a chance to grow with our dynamic sales teams at Zendesk! As an Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing customer relationships. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk. You thrive by selling into large enterprises, construct complex deals, manage a complex buying committee and drive a shared vision for Zendesk across the organization. You are a creative, out of the box thinker, able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and be a trusted advisor. You are also fun and love being part of a team that sells together! What you’ll be doing Lead and develop a subset of our top Enterprise accounts Build and Lead a high-volume sales pipeline Work across teams with solution consultants, channel partners, marketing teams and business development to improve territory coverage  Become an authority on Zendesk's products and conduct discovery calls, presentations, and demos Develop and manage relationships with prospects and accounts in your territory Demonstrate and sell value to key customers within the accounts during fast paced as well as sophisticated sales cycles Plan and execute on customer engagement and acquisition in the assigned territory Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce Identify and develop partner relationships to build a partner ecosystem working with Zendesk’s Channels and Alliances teams Who we’re looking for Have at least 10+ years of relevant SaaS software selling experience and a Bachelors degree or its equivalent Experience selling to C-Level executives Experience selling within large Enterprises in India. Proven track record of success against quota at the enterprise level Demonstrate high ethics, integrity and be self-motivated Exceptional verbal and written communication skills Proficiency using Google Suite, Clari A bility to travel within the country as well as South India 50% of the time. #LI-ESKD Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here . Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts to ensure consistent support coverage Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Continuously update your knowledge with product developments, policy changes, known issues, and user feedback. Time Allocation: Ticket work: 90% Continued learning and product familiarization: 10% Support Channels: ○ Email ○ Phone ○ Chat ○ Social Skills and knowledge you should possess: 1-2 years of relevant work experience in Customer or Technical Support Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with web and video-streaming technologies. Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware A calm and patient demeanor, especially when faced with challenging customer interactions. Bachelors/Engineering Degree preferred Undergraduate degree in any discipline Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at www.vimeo.com. Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture. Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* Skills verbal and written communication skills Microsoft Office Customer Support Detail-oriented Google Suite Show more Show less

Responsibilities Serves as backup for the Technical Operations Manager and act as escalation point of contact for application support teams. Supervise and manage a team of support engineers to provide effective and timely day-to-day application support, advice, guidance and timely problem resolution to achieve operational outcomes. Manage day-to-day work activities of the team, including assigning, monitoring & prioritizing support tickets (JIRA) ensuring SLA/OLA has been met covering 24/7 shifts. Work closely and collaborate with developers, QA, Release and Implementation teams for timely resolution and to enhance customer experience. Implement cross function training and job shadowing / knowledge sharing among the team members. Maintaining and updating technical documents, knowledge base articles and procedures Innovation and analytical skills to generate viable option and develop solutions to diverse workspace issues and take responsibility for outcomes. Contribute to scrum sessions and the overall improvement in our technical support process and represent Technical Support Teams on global platforms within MCO. Providing pre and post technical support for major SaaS releases and occasional shift rotations. Provides technical direction, understands vision, goals and direction of the team. Communicates project plan information, objectives, and deliverables to the team. Identifies opportunities for continuous improvement. Experiences and Skills 6+ years of experience in Application Support for enterprise products (L3) Excellent written and verbal communication skills Working SQL and Linux/Unix knowledge Java, GIT, IntelliJ, JIRA/Zendesk/Bitbucket, Jenkins JBoss Application Server, Apache, and Oracle JSP, CSS, XML, HTML, AngularJS · Skills to provide FTP setup, support and troubleshooting for data transfer using protocols such as FTP, FTPS, SFTP and PGP encryption Job Types: Full-time, Permanent Pay: ₹2,000,000.00 - ₹4,500,000.00 per year Benefits: Life insurance Paid sick time Paid time off Provident Fund Work from home Location Type: In-person Schedule: Monday to Friday Ability to commute/relocate: Rangareddy, Telangana: Reliably commute or planning to relocate before starting work (Required) Experience: Full-stack development: 6 years (Required) Language: English (Required) Work Location: In person

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Ariba Cloud Integration Gateway (CIG) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Ariba Cloud Integration Gateway (CIG).- Strong understanding of application design and development methodologies.- Experience with integration processes and tools related to SAP Ariba.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with project management principles and practices. Additional Information:- The candidate should have minimum 5 years of experience in SAP Ariba Cloud Integration Gateway (CIG).- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude. We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers. What Describes You Best Bachelor of Engineering (preferred IT - CE background) 0-2 Years of prior experience in Customer Support Service Skills Good written and oral communication skills Excellent customer handling skills Experience with ticketing tools like Freshdesk,Zendesk Corporate emailing and documentationknowledge Knowledge of Excel, Word, and PowerPoint Experience in creating FAQs and building a knowledge base What will you Own? As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups. Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score. Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket. Why Join Us Be a part of our growth story as we aim to take a leadership position in international markets. Opportunity to manage and lead global teams and channel partner networks. Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing. Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support. Skills:- Customer Support and Customer Relationship Management (CRM) Show more Show less

Customer Support Manager at Sprinto Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised) , our growing global team (300+) is redefining what it means to deliver extraordinary support. Your Mission: Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company. What You'll Own: Inspire and manage a high-performing global support team. Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation. Scale processes through smart automation and AI integration. Leverage data-driven insights to streamline operations and efficiency. Ensure round-the-clock support readiness with meticulous planning. Drive collaboration with Product, Engineering, and Success teams. Continuously enhance quality via training, QA, and root-cause analysis. Your Profile: 8+ years in customer support; 2+ years leading teams. Proven track record scaling B2B SaaS support operations. Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation. Strong analytical mindset, exceptional communicator, strategic problem-solver. Thrives in agile, dynamic environments. Ready to redefine what exceptional customer support looks like? Join Sprinto—where innovation meets impact. Show more Show less

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here. Job Title: Customer Support Executive Reports to: Head of Customer Support Location : Office Bangalore Work Allocation: Shifts across APAC, EU and US hours required. Key Relationships: Operations Team, Sales Team Job Purpose: To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you’ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you’ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential… and we encourage it! Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We’re here to help you hit your career goals to help get you where you want to be. Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bengaluru and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Show more Show less

Description Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences. Some occasional travel required. Key job responsibilities Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors. Set a high-bar as an indirect regional leader of Tour Leaders in other Amazon Operations sites. You are seen as a mentor to your peers and provide support as needed. Responsible for managing Zendesk ques by responding and problem-solving customer inquiries Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge. Highlight Amazon's commitment to employee development, safety, and well-being. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge. Ensure tour groups adhere to all safety protocols and facility regulations. Respond to questions from tour participants accurately and professionally. Lead and support high level/VIP tours that require additional planning and coordination Collaborate and Earn Trust with fulfillment center teams to stay updated on the latest developments and processes and gain support with site stakeholders. Maintain and update tour content to reflect new technologies and company initiatives. Collect and report feedback from tour participants to improve the overall experience. A day in the life As a Tour Guide at an Amazon Robotics Fulfillment Center, your day will be dynamic and engaging. You'll start by reviewing the day's tour schedule and preparing any necessary materials. Before each tour, you'll greet visitors, provide safety briefings, and distribute required protective equipment. During the tours, you'll guide groups through various sections of the fulfillment center, explaining the intricate dance between human associates and robotic systems. You'll showcase how customer orders are processed, picked, packed, and shipped with incredible efficiency. Throughout the tour, you'll weave in stories about Amazon's history, our commitment to employee growth, and our sustainability efforts. Between tours, you'll have time to refresh your knowledge, update tour content, and collaborate with colleagues on our global team. You may also participate in training sessions to enhance your skills and stay current on Amazon's latest innovations. About The Team You'll be joining a passionate team of Tour Leaders and program managers around the world that are dedicated to showcasing Amazon's innovation and commitment to customer obsession. Our team works closely with various departments within the fulfillment center, including operations, robotics, human resources, and sustainability teams. We're a collaborative group that values creativity, continuous learning, and the ability to inspire others. As part of this team, you'll have the opportunity to contribute to the development of tour content and help shape the public's perception of Amazon's fulfillment operations. This role offers an exciting opportunity to be at the forefront of Amazon's technological advancements while developing valuable public speaking and customer engagement skills. Join us in sharing Amazon's story and inspiring the next generation of innovators! Basic Qualifications 1+ years of recent professional communications or PR experience Bachelor's degree in communications, PR, or a related field Speak, write, and read fluently in English and Kannada Strong written and oral communication skills Preferred Qualifications Proficient in Microsoft Office, including Word & Excel High level of professionalism An entrepreneurial spirit, including the ability to work independently and autonomously Experience in Fulfillment Operations Customer Service (Zendesk) Experience Procurement Experience Experience working with global teams Public Speaking or Media Experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A2930911 Show more Show less

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description - Teammate It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and Healthtech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Job Title: Customer Support Manager (3–6 Years Experience) Department: Customer Service Location: Noida Sector 6 Employment Type: Full-Time Reports To: Customer Support Manager Job Summary: We are seeking a highly experienced and dedicated Customer Support Manager with 3 to 6 years of proven expertise in delivering exceptional customer service. The ideal candidate will play a key role in managing customer interactions, resolving complex issues, improving service processes, and mentoring junior staff. This role requires strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities: Manage and resolve escalated customer queries and complaints via phone, email, chat, or in-person interactions. Provide expert support on products/services and ensure customer satisfaction with every interaction. Monitor service delivery KPIs and customer satisfaction metrics, and recommend improvements. Assist in developing and optimizing customer support procedures, policies, and standards. Train and mentor junior support staff, offering guidance and performance feedback. Collaborate with cross-functional teams (sales, technical, operations) to address customer needs. Handle service recovery cases and ensure timely follow-ups to build long-term customer loyalty. Maintain accurate records of customer interactions and follow-up actions in CRM systems. Identify trends in customer issues and suggest long-term solutions to reduce repeat problems. Stay up-to-date with product knowledge, service updates, and industry best practices. Qualifications & Experience: Bachelor’s degree in Business Administration, Communications, or a related field. 3 to 6 years of experience in a customer support or client-facing role, preferably in a corporate or high-volume service environment. Strong understanding of CRM platforms (e.g., Salesforce, Zendesk, Freshdesk). Proven ability to resolve complex customer issues with a calm, solution-oriented approach. Experience coaching or supervising junior team members is a strong advantage. Key Skills: Excellent verbal and written communication skills High emotional intelligence and conflict resolution capabilities Proficient in data analysis and report generation Strong time management and multitasking skills Customer-centric mindset with a passion for service excellence. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Work Location: In person Speak with the employer +91 9220907892

Why Paynovate? Paynovate is a Belgium based fintech with more than 80 talented employees. We're building a company where dreams are shaped, where bold initiatives are taken, where your leadership, ownership and ability to follow-through are valued. As a growing e-money institution, we are bringing payment solutions to the next level – and you could be a part of that. Context At Paynovate , data isn't just a support function—it's a driver of business clarity and innovation. We're looking for a Senior BI & Data Analyst who's ready to bring structure, simplify complexity, and connect data to business decisions that matter. What You'll Do Build, maintain, and scale a robust data mart that powers decision-making Ensure our internal systems and tools like HubSpot, Jira, Zendesk... speak the same language—clear, sharing consistent data flows Deliver trusted data to core users across finance, operations, compliance and client services Support strategic conversations with insights that go beyond reporting Help shape how Paynovate manages, governs, and values its data assets What You Bring A strong BI foundation, with experience improving or rebuilding data marts A proactive, structured approach—and a talent for making things work efficiently The ability to move comfortably between technical tasks and business needs A collaborative mindset: you like building solutions with people, not just for them Proficiency with tools like AWS Athena, Metabase, Tableau, Qlik, … Fluency in English, any other European language is an added value The Right Fit This role is ideal for someone who: Enjoys working in lean environments where frameworks are still being defined Is motivated by impact and autonomy rather than rigid processes Sees data not just as numbers, but as a language to drive better decisions Is comfortable with ownership and navigating real-world business challenges What we offer An amazing job in a stimulating, profitable and fast-growing sector. Payment solutions is a complex and constantly evolving field, where innovation is key. A role where your impact will be tangible. We are a company of owners and believe in empowering people to their full potential. A team of talented, motivated and thoughtful individuals, coming together as one to fulfil a common goal – delivering smart, simple and innovative solutions to our clients. A dynamic environment full of growth and development opportunities, where your career could take its next major turn. People are our greatest strength, and as an employer, we choose to deliver to you as much you deliver to us. A modern and friendly working environment, where work-life balance is enforced as a structural part of the organization (hello hybrid work!). And of course, a comprehensive and market-competitive salary package: 32 days holiday, mobility budget, meal vouchers, health and group insurance, phone, homeworking policy and allowance.

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. It started with one Ridiculously Good idea-create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! What does a Customer Care Specialist really do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles and responsibilities: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs' policies and procedures. Technical skills and qualifications: Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Fluent in the English language, as well as reading and writing in English Must be at least a high school graduate Soft skills: Problem-solving and critical-thinking skills Great communication skills, written and oral Must be adaptable and flexible, demonstrating abilities to work with process and information changes Empathic toward customers and can maintain a customer-centric approach Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments Open to feedback, eager to learn, and can show improvement Personality traits required: Resilient, calm, and professional when dealing with challenging situations Adaptable to a dynamically changing business Trustworthy and reliable with a high level of integrity Resourceful, high attention to detail, and the ability to multitask What's in it for you? Competitive salary Great benefits package Professional growth opportunities with the chance to learn from many different functions A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . Show more Show less

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.To learn more about us click here. Job Title: Customer Support Executive Reports to: Head of Customer Support Location : Office Bangalore Work Allocation: Shifts across APAC, EU and US hours required. Key Relationships: Operations Team, Sales Team Job Purpose: To support all Easyship customers by responding to queries and questions in a timely and effective manner through channels including Email, Live Chat and Social Media. Achieve this by following our internal process whilst continuously identifying process and product optimization opportunities, supporting day to day issues and solving problems in a fast-paced, multichannel environment. What you’ll do: First point of contact for Easyship customers through Live Chat, Telephony, Email and Social Media Liaise with couriers and third parties to ensure customers get the best possible experience Collect customer feedback for service improvement and product development Engage with customers to build and maintain long-term relationships and address customer needs Collaborate with internal departments on sales, marketing, product and partner expansion Collect customer feedback for service improvement and product development Ensure we receive positive feedback on all of our review channels, and maintain our high feedback scores Make the customer as successful as possible Who you are: An empathetic approach and a passion to help people Attention to detail Ability to work well under pressure in a fast-paced environment 2+ years experience in a customer service role Excellent communication skills. CRM software knowledge eg Zendesk/Salesforce Strong problem-solving skills and creative thinking Good command of Google and Office Suites What you’ll get: Competitive Equity Package : Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows. Generous Vacation Policy: We think time off is essential… and we encourage it! Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed! Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’ 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture! Professional Development: We’re here to help you hit your career goals to help get you where you want to be. Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate! Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bengaluru and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Show more Show less

Location: Remote / New Delhi (preferred) Type: Full-time | Early-stage | Equity + Salary Who we are: Nueton.ai is building the AI-native CRM and business OS that small and mid-sized teams always wanted—but never thought they could afford. We’re replacing the clunky SaaS sprawl (Salesforce, Zendesk, QuickBooks, etc.) with a unified, modular platform that’s fast, extensible, and powered by GPT-4o + LangGraph agents. Think: Notion-level simplicity meets enterprise-grade power. We’re backed by early believers and in conversations with global funds. 🎯 What you’ll do: Work directly with the founder to ship production-grade software across the stack (React, Node, PostgreSQL, Azure, LangChain, etc.) Own and scale core modules (CRM, invoicing, support desk, contracts, and more). Help design and implement our AI orchestration layer (LangGraph agents, embedding pipelines, semantic search). Shape our codebase architecture, developer experience, and long-term tech culture. Collaborate on product decisions, speak directly to users, and iterate fast. 👤 You might be a fit if you: Are a full-stack engineer (frontend-leaning or backend-leaning, both welcome) with 6 –7 years experience or equivalent ability. Have shipped real products end-to-end, ideally in a startup or solo-builder setting. Are fluent in TypeScript, React, and backend services (Node, tRPC, Fastify/Express). Understand AI tooling (OpenAI APIs, LangChain, embeddings, or RAG systems). Know how to write clean, scalable, and well-tested code. Are excited by zero-to-one environments—lots of ambiguity, ownership, and creative freedom. Are India-based (preferred), but timezone-aligned remote engineers are welcome too. 💡 Bonus points for: DevOps experience (Terraform, Kubernetes, GitHub Actions, Azure, AWS). Prior experience with multi-tenant SaaS or CRM systems. Building SDKs, plugin architectures, or internal dev tools. Strong product/design sense—someone who sweats the details. 🧱 Why join now? Work on a serious technical challenge with massive market upside. Shape the company’s culture, roadmap, and tech stack from day one. Earn meaningful equity. This is a true founding-level opportunity. Collaborate with a solo founder who’s shipped the first version alone and is now ready to scale with a high-trust team. Want to help us rethink the operating system for modern business? Email us at info@nueton.ai or DM the founder directly. Let’s build Nueton together. Show more Show less

Job Title: Service Desk Coordinator Location: Pune office Department: Support / NOC / Service Desk Rotation: Yes - work is in rotational shift Reports to: Service Desk Manager Job Summary: The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met. This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction. Key Responsibilities: Monitor incoming support tickets, chats and calls in real-time across all support channels. Assign tickets to appropriate teams or personnel based on priority, category, and expertise. Track ticket progress and follow up with teams to ensure timely resolution within SLA. Escalate issues proactively when delays or bottlenecks are identified. Communicate with customers regarding ticket updates, when needed. Maintain ticket hygiene (correct categorization, tags, status, and timely closure). Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues. Coordinate handoffs during shift changes. Assist in updating documentation and processes for better ticket flow. Requirements: Proven experience in a support/helpdesk/NOC environment. Strong understanding of ticketing systems (e.g Hostbill, WHMCS, Zendesk etc.). Excellent coordination and communication skills. Good understanding of IT / Cloud infrastructure and support categories. Highly organized with an eye for detail and follow-through. Willing to work in shifts, including nights/weekends (if applicable). Preferred Qualifications: Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry. Knowledge of SLAs and escalation matrices. Show more Show less

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you. Job overview: The Technical Commissioning Specialist supports the successful deployment of Ross Video solutions across the SAARC region. Working closely with the Sales and Services teams, this role ensures our solutions are properly commissioned to meet our customer expectations. The Specialist also delivers training, assists with demonstrations, and provides technical support, acting as a key technical ambassador for Ross Video. Focused on delivering outstanding service, the role is critical to ensuring a smooth customer experience and strengthening Ross Video’s presence in the SAARC market. Who you report to: General Manager - SAARC What we offer: Ross offers competitive salaries, comprehensive health plans, and several perks to help you perform at your best. Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, an employee share ownership program, development support, and a ton of fun social activities and events! Best of all, you will be part of the Ross Video family, and we've got an energizing environment here. What the job is all about: Technical Commissioning Install and commission Ross Video’s solutions at customer sites, ensuring full operational and technical functionality. Prepare, configure, and test all equipment prior to customer-facing activities, including customer training sessions. Troubleshoot and resolve technical and operational issues at customer facilities. Respond to technical support communication from the customer and follow established documentation and escalation procedures. Support project implementation teams as required. Assist with setup and provide on-site support at tradeshows and roadshows, as needed. Training Deliver technical training to customers on-site, and via remote/online sessions. Conduct internal training sessions for Ross Video employees to maintain and grow technical competencies. Prepare, maintain, and test training and technical equipment in India to ensure readiness for all sessions. Technical Support Research, diagnose, and troubleshoot customer issues, identifying effective resolutions. Provide prompt, accurate technical feedback and support to customers. Record and close all support interactions using the Zendesk platform, adhering to Global Technical Support processes. Escalate unresolved issues to the appropriate internal teams for resolution. Prepare accurate and timely reports on service activities and support cases. Create and maintain technical notes and knowledge base articles to support ongoing learning and issue resolution. Expedite the return of materials from customer sites for replacement or repairs when necessary. Who you are: Traits Well-organized, very detail oriented, positive, determined, and able to work on multiple projects simultaneously. Able to envision entire projects and look for problem areas, High initiative, resourceful and well-developed analytical skills. Must be able to work with a team as well as independently. Ability to clearly communicate ideas to various audiences. Ability to function is highly stressful situations. Ability to learn quickly. Experience Excellent trouble shooting and debugging skills of Live Production systems. Knowledge of Ross Video products would be a definite asset. Exceptional knowledge of Microsoft Office Word, Excel and Powerpoint. Excellent Organizational skills Excellent problem solving and prioritization skills. A driving desire to get the job done. Excellent interpersonal and observational skills. Experience of providing online commissioning and technical training. Travel required 50% of the time (short-notice and international trips) Equity, Diversity & Inclusion At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request. Show more Show less

Playvox Nice Product Summary: Nice’s Playvox offers a web-based Workforce and Quality management platform. The saas platform readily integrates with CRM systems like Salesforce, Zendesk and CcaaS platforms like Talkdesk, Dialpad allowing brands to monitor agent adherence, occupancy and grade their performance. So, what’s the role all about? We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You will be responsible for diagnosing and resolving technical issues, contributing to the knowledge base, and ensuring seamless customer experiences across multiple systems. The Technical Support Engineer role is to deliver technical support to end users about how to use and administer the Playvox NICE Quality/Performance Management and WFM software solutions. How will you make an impact? Diagnose and resolve issues related to Playvox Nice cloud applications. Proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Provide timely and accurate technical assistance through a ticketing system. Ensure customer satisfaction by maintaining high-quality responses and efficient resolution times. Maintain quality and on-going internal and external communication throughout your analysis. Prioritize daily tasks and manage critical issues and situations. Contribute to the Knowledge Base, document troubleshooting and problem resolution steps Initiate and performing changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes. Assist customer support (Tier 2 teams) with troubleshooting product issues/questions. Have you got what it takes? Should have 2-4 years of experience in working with Application Production Support, preferably on SaaS hosted applications on AWS, Azure, or Google Cloud. Working knowledge of administrating UNIX, Linux or Windows servers. Should have working knowledge of DB, MongoDB/MSSQL. Familiarity with CRM platforms like Salesforce, Zendesk, Freshworks, Kustomer,. Good to have knowledge of SAML or other identity providers, SSO tools like Okta, One Login, etc. Good to know platform tools such as Postman to replicate, test, and debug API requests. Experience of supporting Web based applications In-depth, hands-on knowledge of and experience with enterprise and desktop applications. At least 1 year of technical experience within the industry and/or proven customer support experience Globally, preferably within contact center applications At least basic knowledge on Wireshark, Microsoft Office Telephony background would be an extra perk to have. Good IT skills in troubleshooting and ownership from begin to end. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 7526 Reporting into: Tech Manager Role Type: Individual Contributor

Job Title: Senior Backend Engineer – Python & Microservices Location: Remote Experience Required: 8–10+ years 🚀 About the Role: We’re looking for a Senior Backend Engineer (Python & Microservices) to join a high-impact engineering team focused on building scalable internal tools and enterprise SaaS platforms. You'll play a key role in designing cloud-native services, leading microservices architecture, and collaborating closely with cross-functional teams in a fully remote environment. 🔧 Responsibilities: Design and build scalable microservices using Python (Flask, FastAPI, Django) Develop production-grade RESTful APIs and background job systems Architect modular systems and drive microservice decomposition Manage SQL & NoSQL data models (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Implement distributed data pipelines using Kafka, RabbitMQ, and SQS Apply best practices in rate limiting, security, performance optimisation, logging, and observability (Grafana, Datadog, CloudWatch) Deploy services in cloud environments (AWS preferred, Azure/GCP acceptable) using Docker, Kubernetes, and EKS Contribute to CI/CD and Infrastructure as Code (Jenkins, Terraform, GitHub Actions) ✅ Requirements: 8–10+ years of hands-on backend development experience Strong proficiency in Python (Flask, FastAPI, Django, etc.) Solid experience with microservices and containerised environments (Docker, Kubernetes, EKS) Expertise in REST API design, rate limiting, and performance tuning Familiarity with SQL & NoSQL (PostgreSQL, MongoDB, DynamoDB, ClickHouse) Experience with cloud platforms (AWS preferred; Azure/GCP also considered) CI/CD and IaC knowledge (GitHub Actions, Jenkins, Terraform) Exposure to distributed systems and event-based architectures (Kafka, SQS) Excellent written and verbal communication skills 🎯 Preferred Qualifications: Bachelor’s or Master’s degree in Computer Science or a related field Certifications in Cloud Architecture or System Design Experience integrating with tools like Zendesk, Openfire, or similar chat/ticketing platforms Show more Show less

Who are we and what do we do? Quicko is a Zerodha investee startup, that offers an online platform for tax compliances. Individuals and Businesses in India can save, pay, and file taxes with the help of our user-friendly products. We are a young team of designers, developers, content writers, growth marketers & accountants who are on a mission to simplify taxes for all. With our business scaling up, we continue to build a culture that emphasizes on growth and development of each individual through well-designed internship programs, jam sessions, mentorships, and much more. Currently, we are growing our team, right here from Ahmedabad. If you are someone, who is a big believer of technology in finance and is open to taking up new challenges, we would love to have a conversation with you. What are we looking for? As a Customer Success Representative at Quicko, you will largely be responsible for addressing all the customer requirements and reaching out to all our inbound leads. We are primarily looking for someone who is empathetic to all the customers. What will you be doing? Maintaining and preparing reports on a regular basis Developing strategies to increase sales and enhance customer experience Responding to customer queries in a precise and timely manner Managing and updating the progress of each lead on CRM Working closely with the team of tax experts in order to meet customer requirements\ What will you need to succeed at Quicko? Excellent communication and interpersonal skills Basic understanding of Finance and Taxation Exposure to different CRM tools such as HubSpot, Zendesk, Freshdesk, etc. their uses and functionalities Detailed understanding of our products and their features Show more Show less