Talentbridge

Role & responsibilities Formulate partnerships across the HR function to deliver value added services to Business and employees that reflect the business objectives of the organization. Lead career planning and personal development initiatives including Succession planning and skills assessment Build and Focus on robust implementation of HR initiatives & programs and employee engagement strategies Drive timely and fair Performance Management &Assessment - development plans for key talent and corrective plans for low performers Ensure planning, monitoring, and appraisal of employee work results by line managers; scheduling focus group discussions with employees; hearing and resolving employee grievances; counselling employees and supervisors. Manage the Assessment Centre for promotion requests post the PMCR cycle. Support the design and execution of employee Reward & Recognition initiatives Ensure compliance by maintaining records and appropriate documentation Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience Partner with managers to retain, develop and motivate people to achieve their fullest potential Provide compensation support including salary planning, approval of salary actions, promotions and job re-levelling Create, Maintain and Publish monthly dashboards on a periodical basis, Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures • Serves as a consultant to business on Human Resource related issues or provide any HR data required at various junctions • Ensure relevant monthly reports are presented to the Business leadership group Preferred candidate profile Excellent verbal and written communication skills. Strong interpersonal, Negotiation, Query Management and Relationship Building skills Strong Business Acumen and Analytical skills Ability to deal with ambiguity and high pace of working High customer orientation including prompt response to emails/ queries. Excellent business partnering skills, ability to persuade and influence business leaders Interpersonal sensitivity Knowledge of current HR legislation Should be currently a Business HR

Role & responsibilities As the Training Lead, you bring a passion for training, learning, and collaboration, to ensure team members across the Localization and Fulfillment businesses have impactful, engaging, and memorable learning experiences. Should have hands on experience in soft skills training, train the trainer for over 4 years. Contact Centre Management is a plus or a Media Industry. You are instrumental in collaborating with the key stakeholders that ensure a globally consistent, accurate, and up-to-date Training Program. You will be influential in ensuring that training is delivered in the best ways possible, while working with decentralized team members that are ultimately responsible for creating the source content that will be used for training. Partners with teams to define learning programs and needs. Prioritizes efforts with department goals and KPIs in mind, Ensures programs or modules are outlined, global, up-to-date, and audited for accuracy and relevance through collaboration with SME, BA, and TPM, Ensures Instructional Designers have what is needed to work through source training materials to transform it into interactive eLearning, Successful deployment (implementation and adoption) of learning and monitors expected learning outcomes, Distributes Training Best Practices to decentralized content creators and ensures, usage , Understands importance of different training models and ensures training is available in a variety of methods as relevant (ex: eLearning, Live, Q&As), Centralizes and ensures maintenance of assigned learning inventory, Ensures learning is effective by scheduling learner survey feedback sessions with SME, TPM, BA content creators, and internal team Instructional Designers. Ensures prioritization and addressing of feedback on learning content, prioritizing critical issues raised, low ratings, Updates Learning Catalogue, Coordinates Monthly Live Training Calendar opportunities and tracks attendance, Handles LMS admin and enrollments, Ensures timely completion of learning through reporting progress to managers and leaders for any learning initiative that requires the training team to manage, Ownership of onboarding/new-hire experience, Suggest changes in the structure and method of training as per technology, improvements and industry standards, Build solid cross-functional alliances, Embody the company values and drives company culture positively, 5+ years of experience in Training and/or L&D, delivering global programs at scale, Ability to empathize with learners and their needs, Excellent oral and written communication skills, Experience creating Training programs, materials, and delivering Training to audiences of varying sizes, Experience in Workday, Moodle, Advanced skills in PowerPoint, Word, Excel, etc. Preferred candidate profile 5 plus years of experience into soft skills training train the trainer and leadership training and process training with exposure to contact center or media industry.

Role & responsibilities You will work with global and local stakeholders to drive operational excellence within the Order Management team, building a high performing team of end-to-end account coordinators and managers that allows the organization to scale and grow our operational excellence in Localization and Media Services. As an operations leader, you will build on the existing team to drive best account management practices, manage day-to-day operations and on-time delivery of projects. Your knowledge of domain coupled with a structured approach and willingness to adapt to change quickly should strengthen the growing Order Management team. Responsible for holistic account management of localization and Media Services projects at the set quality standards. A torchbearer for excellent customer service and satisfaction. Responsible for customer success in terms of project kick-off, sharing the right client requirements with production teams and managing data in systems with integrity and timeliness. Custodian for processes that drive speed from order receipt to billing, allowing to bill for the work delivered as soon as its delivered. Driving best practices and operational synergy across client services, allowing customers to experience a single-window service even if there are multiple teams involved on the backend. Plan, monitor, and analyze key metrics for day-to-day performance of the teams operations. Responsible for capacity planning, organizational structure, and constant process improvement to help gain speed and efficiency, allowing us to do more by leveraging technology and automation features within the project management workflows, KPIs cover but not limited to delivering right first time, on time every time, profitability at project and account level, proactive communication with customers and internal teams and data integrity in internal project management and billing systems. Work closely with Human Resources to lead the team with integrity, uphold company policies and processes, and maintain a trusting, inclusive, and productive environment. Responsible for driving key initiatives within the team, working with Production, PMO, and global account directors to ensure operationalization is successfully delivered. People management, attrition management, succession planning for team reporting directly into you. Ability to work US shifts to build relationships with onsite leaders and clients. Ability to work to tight deadlines and under pressure, with quick decision-making ability. Collaborative spirit with leadership teams across businesses and locations. An influencer and leader with vision, Clear communication and negotiation skills, Good knowledge of localization industry with insights into current technology and developments in the Media and Entertainment sector. Proven ability to think outside the box and innovate, technically savvy and willing to implement new processes to meet rapidly changing business needs. Knowledge of AI tools and agents a plus. Preferred candidate profile 15+ years of work experience managing large teams in a fast-paced environment. Graduate / post-graduate, preferably with a masters in media or related industry. Previous experience in localization space, with proven track record in handling a large team in a fast-paced environment. Willing to work in US-based shifts, knowledge of AWS, GPT, RPA and other agents that aid human workflows.