Training LEAD - Process & SOFT SKILL Training

Role & responsibilities

As the Training Lead, you bring a passion for training, learning, and collaboration, to ensure

team members across the Localization and Fulfillment businesses have impactful,

engaging, and memorable learning experiences. Should have hands on experience in soft skills training, train the trainer for over 4 years. Contact Centre Management is a plus or a Media Industry.

You are instrumental in collaborating with the key stakeholders that ensure a globally

consistent, accurate, and up-to-date Training Program. You will be influential in ensuring

that training is delivered in the best ways possible, while working with decentralized team

members that are ultimately responsible for creating the source content that will be used for

training. Partners with teams to define learning programs and needs. Prioritizes efforts with

department goals and KPIs in mind, Ensures programs or modules are outlined, global, up-to-date, and audited for accuracy and relevance through collaboration with SME, BA, and TPM, Ensures Instructional Designers have what is needed to work through source training materials to transform it into interactive eLearning, Successful deployment (implementation and adoption) of learning and monitors expected learning outcomes, Distributes Training Best Practices to decentralized content creators and ensures, usage , Understands importance of different training models and ensures training is available in a variety of methods as relevant (ex: eLearning, Live, Q&As), Centralizes and ensures maintenance of assigned learning inventory, Ensures learning is effective by scheduling learner survey feedback sessions with SME, TPM, BA content creators, and internal team Instructional Designers. Ensures prioritization and addressing of feedback on learning content, prioritizing critical issues raised, low ratings, Updates Learning Catalogue, Coordinates Monthly Live Training Calendar opportunities and tracks attendance, Handles LMS admin and enrollments, Ensures timely completion of learning through reporting progress to managers and leaders for any learning initiative that requires the training team to manage, Ownership of onboarding/new-hire experience, Suggest changes in the structure and method of training as per technology, improvements and industry standards, Build solid cross-functional alliances, Embody the company values and drives company culture positively, 5+ years of experience in Training and/or L&D, delivering global programs at scale, Ability to empathize with learners and their needs, Excellent oral and written communication skills, Experience creating Training programs, materials, and delivering Training to audiences of varying sizes, Experience in Workday, Moodle, Advanced skills in PowerPoint, Word, Excel, etc.

Preferred candidate profile

5 plus years of experience into soft skills training train the trainer and leadership training and process training with exposure to contact center or media industry.