Vijay Nagar, Indore Region
INR 0.1 - 0.15 Lacs P.A.
Remote
Full Time
We are looking for a *Customer Care Representative* to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing product/service information. You will handle customer interactions through phone, email, and chat, ensuring exceptional service and customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, be empathetic, and thrive in a fast-paced environment. Prior experience in customer service is a plus but not required. We offer a supportive work environment and opportunities for growth.
Vijay Nagar, Indore
INR 1.44 - 1.8 Lacs P.A.
On-site
Full Time
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues promptly and effectively. Maintain detailed records of customer interactions and transactions. Provide information on products, services, and company policies. Process orders, forms, applications, and requests. Follow communication procedures, guidelines, and policies. Collaborate with other departments to resolve complex issues. Identify and escalate priority issues to the appropriate resources. Offer solutions and alternatives to improve customer satisfaction. Continuously strive to improve customer service quality.
Vijay Nagar, Indore Region
INR 1.68 - 1.68 Lacs P.A.
On-site
Full Time
Effective communication skills Knowledge of CRM systems and procedures Customer-focused attitude and the capacity to adjust to and handle various personalities Excellent presentation and communication abilities Possess a proactive strategy for assistance The capacity to adhere to deadlines Product knowledge Time management skills
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