We are looking for a *Customer Care Representative* to join our team. In this role, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing product/service information. You will handle customer interactions through phone, email, and chat, ensuring exceptional service and customer satisfaction. The ideal candidate will have strong communication and problem-solving skills, be empathetic, and thrive in a fast-paced environment. Prior experience in customer service is a plus but not required. We offer a supportive work environment and opportunities for growth.
Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues promptly and effectively. Maintain detailed records of customer interactions and transactions. Provide information on products, services, and company policies. Process orders, forms, applications, and requests. Follow communication procedures, guidelines, and policies. Collaborate with other departments to resolve complex issues. Identify and escalate priority issues to the appropriate resources. Offer solutions and alternatives to improve customer satisfaction. Continuously strive to improve customer service quality.
Effective communication skills Knowledge of CRM systems and procedures Customer-focused attitude and the capacity to adjust to and handle various personalities Excellent presentation and communication abilities Possess a proactive strategy for assistance The capacity to adhere to deadlines Product knowledge Time management skills
We are looking for a dedicated and customer-focused Customer Care Executive to join our BPO team. The ideal candidate will handle customer inquiries, resolve issues, and provide exceptional service through phone, email, or chat, ensuring a positive customer experience at every interaction. Your daily responsibilities will include addressing customer inquiries and resolving issues. You will be at the forefront of ensuring that our customers have a positive experience and their concerns are handled promptly. If you are a customer-oriented professional, passionate about providing outstanding customer support, we encourage you to apply for this position. Candidates with exceptional problem-solving and communication skills will be preferred. We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.
Job Title:Voice Support & Chat Support Executive – Swiggy Job Location:Indore-Workie Tech Park Job Type:Full-Time | 6 Days Working | Rotational Shifts Job Responsibilities:Voice Support: Handle inbound and outbound calls from Swiggy customers. Resolve queries related to orders, delivery status, payments, refunds, and complaints. Provide accurate information with a polite and professional tone. Ensure quick issue resolution to maintain customer satisfaction. Escalate unresolved issues to the concerned department. Chat Support: Respond to customer queries through live chat in a timely and professional manner. Assist customers with order tracking, complaints, and general inquiries. Maintain chat etiquette and provide clear, concise, and solution-oriented responses. Handle multiple chats simultaneously without compromising quality. Document customer interactions and feedback for continuous improvement. Requirements:Minimum Qualification: 12th Pass / Graduate (Any stream). Excellent communication skills in English & Hindi (both verbal and written). Good typing speed and accuracy (for chat process). Basic computer knowledge and ability to work on multiple systems. Prior experience in BPO / Customer Support will be an added advantage. Willingness to work in rotational shifts (including night shifts). Strong problem-solving skills and customer-first attitude. Perks & Benefits:Competitive salary with performance incentives. Provident Fund (PF) & ESIC benefits. Opportunity to grow within the organization. Fun and engaging work culture.
dealing with customer issues and churning out an easy-to-follow solution managing payment and delivery of customer orders helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills interacting with customers to ensure they have a desirable and shareable experience fixing appointments based on the availability of customers and clients