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Customer Support Executive

Customer Support Executive

Airvincible

0 - 31 years

1 Lacs

lig colony indore region

Posted:3 days ago| Platform: Apna logo

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Skills Required

support drive empathy resolve swift chat retention communication typing service efficiency learning troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description We are looking for well-spoken, enthusiastic people, with the drive to address customer issues with sensitivity & empathy, and resolve them in a swift, proficient and friendly manner through a variety of channels such as call, chat and email. This individual will be instrumental in customer retention, by efficiently and successfully addressing concerns and by communicating in a professional and positive manner. Top candidates need to be detail-oriented, motivated and have excellent people skills. Position: Chat Support Executive /Customer support Executive Characteristics: ● People-first mindset (patient, empathetic, warm, respectful) ● Problem-solving mindset ● Flexible ● Detail-oriented (active listener) Education: Graduate/ Undergraduate Communication: ● Proficient in English & Hindi ● Good typing skills of a minimum of 30 words/ minute with 95% accuracy Personality (Evident in spoken & written interaction) ● Spoken-Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand) ● Written- Uses polite words, is not overtly casual, gives relevant responses Responsibilities: ● Resolving problems/ concerns raised by customers on the App via chat/ phone/e-mail ● establishing a relationship of trust with the customer, by ensuring qualitative service (Empathy and efficiency, excellent communication) ● Learning the product and services offered thoroughly, so as to provide timely and efficient Resolutions to issues raised ● troubleshooting problems and seeing them through to resolution ● escalating unresolved issues to the appropriate internal teams Shifts: Rotational Shifts Job Location: Indore

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Customer Support Executive